First time I have sailed on any MSC Cruise Ship and the trip to Casablanca was an ideal time to escape the miserable UK weather. MSC Virtuosa is a magnificent ship, the interior is stunning with bars, restaurants and shopping malls making you believe you were still on land and not actually at sea.
The nightly 'light' entertainment involving the Dome area was superb and something which I have ...
We chose MSC as had friends sail on their ships before. We booked at a great price, as we were travelling as a family of 4, so tried to keep our costs down. The ship is stunning and customer service was extremely impressive, EXCEPT for the bars. Each bar seemed massively understaffed (one even ran out of glasses), and ignored you unless you were sitting right in front of them. We didn’t purchase a ...
Was booked by our travel agent. What a nightmare. The first night in restaurant we were told there was only one English menu and no wine list as we had to order by the app on our phone as of the next night. As I am the only one with a phone it was very difficult after a very rude waiter and a lot of complaining they said we could order from a paper menu. Went to breakfast in the dining room and ...
Loved the ship , staff were excellent , shows to an exceptional standard, with good variety .
Very clean everywhere , lots going on if you want it . Had a fab holiday and would recommend .
We couldn’t get a balcony cabin and had an inside one, it was spacious but didn’t like not having daylight . Wardrobes are small and no drawers except two small in the wardrobe itself. Bed very ...
Just got back from an amazing two weeks. Yes the ship has a lot of people on board but everything was well organised. Embarkation was easy & on the ship drinks cocktails by 11am. Always got a sunbed (compromise on location sometimes), always got into the theatre, pop up bars & roaming bar staff made getting a drink easy! Yes couldn't always get a seat in chosen bar at peaks times so went to ...
The crew flock to you like vultures trying to up sell you on everything! Even if you have the packages you want they push you to upgrade. The food at the buffet isn't even all that edible. The eggs are runny and the pizza is garbage. I mean how can you screw up pizza? Huge language barrier. We spent more time pointing at things to order the food / drinks we wanted then actually enjoying the ...
After two years without vactions due to Covid. I Booked through an online agent MSC Grandiosa last february 2023. Big mistake, but wasn’t yet aware of that.
I made sure to inform that my son is autistic, no one took care of that, long lines, not quiet tables. Nothing.
The service, waiters, room service were great. The people in the reception (5th deck) were just incompetent. 3 times I ...
My husband and I have been on several cruises with Carnival, Royal Caribbean and Holland America. This was our first MSC cruise. Prior to boarding I read and watched several reviews on this website and others. We went into this knowing that the cruise would be a bit different than what we had experienced with other lines. I'm happy to say that we were more impressed with the food, the ship and ...
Ship was nice. Good layout. Food was good. Bar service was good except for 15th back outside deck. Entertainment was so so. Wifi was TERRIBLE. TV reception was awful. We had a few issues that went unresolved. First we were woken up by maint. workers banging on a pipe before 8a several mornings. I called to complain and guest services said it wasn’t happening. I said come to my room and hear for ...
We booked this cruise because it was going to stop a few places we hadn't been before on our way to europe. we booked a superior balcony cabin so my husband could sit and watch the ocean.
Right off the bat, we were unhappy beause the balcony had a bunker-like appearance with the metal coming up to where a railing should be. in other words, you had to stand up to see out. after 2 hours in ...