We took a western Caribbean cruise on the Equinox in April and had a very enjoyable cruise.
Embarkation
Embarkation was easy and we were on quickly. We ignored the suggested embarkation times in Celebrity’s email. Getting a glass of bubbly when you get on is great. The terminal area was crowded with five large ships turning around that day.
The cabin/suite experience is
We had a S1 ...
The summary:
Celebrity customer service needs retraining. Four to 5 different answers when calling. We lost 50% of our vacation time and the “Executive Customer Service Team” first said they wanted to make things right, but instead of giving a any refund or credit, basically said piss if we have your money too bad, as long as people keep paying us we don’t care.
The full details:
Our ...
First and foremost, it was a good cruise. I'm a firm believer in a cruise being what you make of it.
Embarkation was incredibly smooth. I don't think we've made it through check-in and onto the ship as quickly on any other cruise as we did this one.
The staff on the ship, specifically our wait staff in the MDR and our room steward were fantastic. Easily some of the best we've ever had. The ...
Overall we were very happy with our cruise aboard the Equinox. I'll start with the positives and end with the negatives, there were only a few. The staff in the dining room were amazing. Our Sommelier was so friendly and funny and he made sure we all had a great time in the dining room. For the most part, the food in the main dining room was excellent, pro tip: if you can, let the waiter tell you ...
We sailed out of Miami on Saturday, April 6th. This was our 17th cruise. What is normally a short wait to board the ship, we waited in line for an hour and a half until we finally were able to board. Once on the ship, we were greeted with a glass of champagne and toured the ship which seemed to be ship shape even though it is headed for dry dock in early May. Our cabin number 8295 was a balcony. ...
We have had such incredibly positive experiences on the Celebrity Equinox cabin 8204, that, not only do we have no intention of venturing away from Celebrity's fleet, we cannot justify abandoning the Equinox. We have had the stars in our eyes snuffed out by more than one cruise, but each time we return to the Equinox, they are burning bright again. Every member of the staff is not only a ...
Great ports of call - Key West, Costa Maya, Cozumel, Grand Cayman. Overwhelmed by all the written information we had to read to know what was going on each day. We had an ocean view room on deck 3 aft. Took awhile for us to get comfortable to where things were located. Most staff were excellent. Except the last day we had a staff member make a direct personal (body shaming) comment about us ...
We loved our cruise and will write this as a comparison with our recent cruise experiences on Holland America which we have sailed with 3 times in the last 20 months. Wife and I travelled without kids. We are around 50 yrs old and have cruised together about 8 times.
EMBARKATION - We arrived very early at 10:00 and had to wait about 90 minutes before we could board. Once we did it was easy on. ...
We arrived a day before the cruise to explore the Design District in Miami and enjoy an excellent meal at Coconuts in Fort Lauderdale.
With the proper use of luggage tags, which are obtained by mail in advance of the cruise, embarkation was a smooth and simple process. Debarkation was quite straight-forward as well.
The ship itself was large, but not overwhelmingly so. For those who like to ...
I'll start this review as I have started all of my previous ones, with a bit of an introduction:
My wife and I do 2-3 cruises a year, nearly all of them with Celebrity. We are 30 & 26 years old respectively, and have sailed the Caribbean a half-dozen times. I will be writing this with the target audience of "First Timers" and will hope to shed some light on what we enjoy, and don't enjoy about ...