While our overall vacation was good, there's too much competition for my cruising dollar to put up with the issues we had on Norwegian. Admittedly, a lot of it is nit-picky, but not when you're going through it. These were our ... Read More
While our overall vacation was good, there's too much competition for my cruising dollar to put up with the issues we had on Norwegian. Admittedly, a lot of it is nit-picky, but not when you're going through it. These were our pain points:
* I was shocked to find one swimming pool on a ship that size (and a tiny one at that). No other ship I've been on has had less than three. Granted, this is a design flaw and nothing the crew or staff could do anything about.
* Of the six hot tubs I tried, only one of them was actually hot. In three of the six, the jets did not work. We were always told they were "being worked on", but they were never fixed for the duration of the trip. Because it was stagnant water, it was also particularly and predictably dirty.
* I found it outrageous that the main "complimentary" dining areas had the exact same menu every night. I've never seen that on another cruise ship - the menu changed nightly. This left you with eating the same thing every night or booking one of the "specialty" (let's call them "pay") restaurants instead. With over four thousand people in the same predicament, that made making reservations near impossible. Fortunately, our travel agent made those reservations in advance, but for those that didn't, it was buffet or bust.
* Speaking of the buffet, you'd think that would be a difficult thing to mess up, but they did. We ate there three times and didn't get a single decent meal - and it wasn't for lack of effort. We tried several things before giving up.
* I think it's wrong to charge a $8.00 for room service. The other cruise lines I've been on did not charge for room service at any time of the day. And you could get anything you wanted from room service while we were limited to a handful of options on Norwegian.
* Outrageous "mini bar" prices. I don't know how you can feel good about charging those prices for the minor convenience it affords. Again, anything in the refrigerator was included on my other cruises. I got two bottles of water and a soft drink for a whopping $18.00. Outrageous.
* When ported in Cocoa Beach, Only one exit was opened for four thousand people to exit. Why only one exit? Was it really that difficult to open another? They did on my other cruises so it can't be that big a deal.
* In both Cocoa Beach and the first day in Nassau, when returning to the ship, it was ridiculous to find only one person swiping cards to let people back on. This caused huge backups on the pier waiting to get back on.
* We were scheduled to stop at their private island, but didn't. Speaking to a couple on the pool deck, they told us it was their fourth Norwegian cruise, the fourth time they were scheduled to stop there, and the fourth time they have not seen the island. Perhaps Norwegian should scrap it from their itinerary.
* For a relatively newer ship, the stateroom was rather beat up with stained carpets, stains on the wall, etc. On three occassions, I had to call housekeeping because the toilet wouldn't flush. Not their fault, but my room was directly above the theater, so getting to sleep before midnight was just not going to happen.
For those reasons, I'll be moving back to RCI or perhaps Celebrity. Norwegian has burned this bridge. Read Less