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1,326 Bahamas Cruise Reviews

It started with no parking so we parked about 6 blocks away for $53 per day. Food at Cagney terrible. Filet and veal chop were dry. We had to upgrade our food package for a good meal at Ocean Blue. Tropicana room was beautiful but had ... Read More
It started with no parking so we parked about 6 blocks away for $53 per day. Food at Cagney terrible. Filet and veal chop were dry. We had to upgrade our food package for a good meal at Ocean Blue. Tropicana room was beautiful but had a terrible selection. My hisband ordered a strip steak that was paper thin. After looking at the menu and nothing was great I ordered fried chicken. It was ok. Poor choice in fish. Seems like everyone had food package since specialty restaurants were booked. We got our reservations early- thank goodness Buffet was a nightmare. One had to fight the crowd. Not enough room to move with your plate. I stopped there 1 night and there was a half pizza, Cole slaw and something else that I forgot. People were going for the soft ice cream. We did like the Irish bar and at least you got service. Cabin was ok Balcony was the smallest I’ve been on. Couldn’t get a seat at the pool. People reserved their seats by 8:00 AM. Staff was nice. Never again will we cruise Norwegian. Read Less
Sail Date April 2019
I went carnival prior to this cruise and was not happy with the services. Staff was not as friendly. There were to many people, you couldn’t getting in pool or hot tub. You had to wait in cafe lines for food due to so many people. Shows ... Read More
I went carnival prior to this cruise and was not happy with the services. Staff was not as friendly. There were to many people, you couldn’t getting in pool or hot tub. You had to wait in cafe lines for food due to so many people. Shows were all reserved so if you didn’t reserve things, good luck getting into anything. Several restaurants and shows that you had to pay for. Different server every night for dinner. We missed our port because water was to choppy. I was not pleased at all with this cruise line or the mega ship. We did pay to upgrade to a balcony and got a handicap balcony, which was big and very nice. We had friends and family in cabins and a regular balcony and the rooms are smaller than normal. There was no organization when getting off the ship. We didn’t travel with children this time but people who did said there was no room left in the kids club because there was so many children on the ship. Read Less
Sail Date April 2019
While our overall vacation was good, there's too much competition for my cruising dollar to put up with the issues we had on Norwegian. Admittedly, a lot of it is nit-picky, but not when you're going through it. These were our ... Read More
While our overall vacation was good, there's too much competition for my cruising dollar to put up with the issues we had on Norwegian. Admittedly, a lot of it is nit-picky, but not when you're going through it. These were our pain points: * I was shocked to find one swimming pool on a ship that size (and a tiny one at that). No other ship I've been on has had less than three. Granted, this is a design flaw and nothing the crew or staff could do anything about. * Of the six hot tubs I tried, only one of them was actually hot. In three of the six, the jets did not work. We were always told they were "being worked on", but they were never fixed for the duration of the trip. Because it was stagnant water, it was also particularly and predictably dirty. * I found it outrageous that the main "complimentary" dining areas had the exact same menu every night. I've never seen that on another cruise ship - the menu changed nightly. This left you with eating the same thing every night or booking one of the "specialty" (let's call them "pay") restaurants instead. With over four thousand people in the same predicament, that made making reservations near impossible. Fortunately, our travel agent made those reservations in advance, but for those that didn't, it was buffet or bust. * Speaking of the buffet, you'd think that would be a difficult thing to mess up, but they did. We ate there three times and didn't get a single decent meal - and it wasn't for lack of effort. We tried several things before giving up. * I think it's wrong to charge a $8.00 for room service. The other cruise lines I've been on did not charge for room service at any time of the day. And you could get anything you wanted from room service while we were limited to a handful of options on Norwegian. * Outrageous "mini bar" prices. I don't know how you can feel good about charging those prices for the minor convenience it affords. Again, anything in the refrigerator was included on my other cruises. I got two bottles of water and a soft drink for a whopping $18.00. Outrageous. * When ported in Cocoa Beach, Only one exit was opened for four thousand people to exit. Why only one exit? Was it really that difficult to open another? They did on my other cruises so it can't be that big a deal. * In both Cocoa Beach and the first day in Nassau, when returning to the ship, it was ridiculous to find only one person swiping cards to let people back on. This caused huge backups on the pier waiting to get back on. * We were scheduled to stop at their private island, but didn't. Speaking to a couple on the pool deck, they told us it was their fourth Norwegian cruise, the fourth time they were scheduled to stop there, and the fourth time they have not seen the island. Perhaps Norwegian should scrap it from their itinerary. * For a relatively newer ship, the stateroom was rather beat up with stained carpets, stains on the wall, etc. On three occassions, I had to call housekeeping because the toilet wouldn't flush. Not their fault, but my room was directly above the theater, so getting to sleep before midnight was just not going to happen. For those reasons, I'll be moving back to RCI or perhaps Celebrity. Norwegian has burned this bridge. Read Less
Sail Date April 2019
We chose this cruise because it was going out of NY and we wouldn't have to fly. The problem with this ship is the size and amount of people it holds. You could not do anything on this ship without reservations. I thought Norwegian ... Read More
We chose this cruise because it was going out of NY and we wouldn't have to fly. The problem with this ship is the size and amount of people it holds. You could not do anything on this ship without reservations. I thought Norwegian was supposed to be freestyle cruising? It is definitely not! We were unable to get reservations to any of the specialty restaurants because they were all booked by the date of departure. Luckily we were able to book reservations to the shows in advance or we would not have been able to go. I have never been on a cruise like this before. I don't like the idea of having to plan out your whole trip before you even get there. There were plenty of times that we took our lunch to eat in our room because you couldn't get a table. This is really a let down for the price you pay to go on vacation. We had the drink package which was great until we actually wanted a drink. There were very few waiters so you had to go to the bar which was always so crowded you had substantial wait times. The pool area is a joke. Our son is 13 and the main pool is for adults only so that left us the kid pool which was packed with toddlers. You could never get a chair around any of the pools unless you wanted to sit in the shade. The whole thing was very disappointing. Read Less
Sail Date April 2019
This ship is extremely overcrowded. You will stand in lines, push through crowds, and loose most of your excursion time due to waits related to overcrowding. The cabins are too small and balconies are tiny. Don’t bother getting a mini ... Read More
This ship is extremely overcrowded. You will stand in lines, push through crowds, and loose most of your excursion time due to waits related to overcrowding. The cabins are too small and balconies are tiny. Don’t bother getting a mini suite, they are the same size as a balcony stateroom. The food was disgusting. We got hard boiled eggs to avoid the nasty powdered ones and when we opened them they were dark brown- completely rotten. We let the station know so they could remove the rest from the buffet and they just nodded and kept handing them out to people. I hope no one got sick. The crew were clearly pulling multiple shifts and were clearly tired, lackluster or appeared frustrated and sometimes angry. One waitress was so tired she sat in our booth to tell us she was on her third consecutive shift and could barely stand up. The ship is obviously very poorly managed. From what I understand some of the other ships in this fleet are managed much better and the experience is therefore better. Also, one of our party members was walking on deck and slipped and broke their leg. There was no wet floor sign. The management gave him a breathalyzer, I don’t think he was even drinking- they just wanted to try and put the fall on him. After that he was stuck in a room and no one from the cruise even checked in on him or made an effort to bring him food. So obviously this ship should be avoided at all costs. Everyone I spoke to said they thought it was a bad experience. I could not find a single person who was happy. That’s saying something when the ship holds around 4,000 people. I will say that our steward was excellent. He did a wonderful job. The child care is also very bad. My child was in the tween group. I put her in for 2 hours. When they got out all of the kids said it was awful. My daughter pulled her bracelet off and stomped on it. Apparently they locked them in a room with nothing to do, no food and no bathroom access. Read Less
Sail Date April 2019
We booked this cruise with extended family. First stop was CocoaCay. All the on ship advertising and email that we received mislead us to believe that the water park and resort style pool was open. The staff on the ship agreed with me ... Read More
We booked this cruise with extended family. First stop was CocoaCay. All the on ship advertising and email that we received mislead us to believe that the water park and resort style pool was open. The staff on the ship agreed with me that our kids will have a wonderful time on the waterslides at CocoaCay. When we got there, it is still under construction. Really disappointed the kids. We booked two rooms (ocean view with balcony) they were okay, but have a stale, musty smell. Bathroom really need to be updated. Shower had cracks, etc. They clearly spent the lion's share of their renovation money on the common areas of the boat not in the cabins. Service was good, there were a few really attentive servers at dinner. However, the food at dinner was subpar. First night three of the four adults ordered Prime Rib and had to send it back as it was to tough to eat. Worst vacation ever...you should look at other cruise lines before booking on this one. Read Less
Sail Date April 2019
We chose this cruise because we wanted to have the experience of extending the ship experience to a resort while having more time to enjoy the island. We have cruised with Royal Caribbean, Carnival and Norwegian. We were not expecting ... Read More
We chose this cruise because we wanted to have the experience of extending the ship experience to a resort while having more time to enjoy the island. We have cruised with Royal Caribbean, Carnival and Norwegian. We were not expecting the same level of amenities, however some things should be standard. Like clean linen, ventilated rooms, accurate scheduling of activities and overall cheerful staff. 1. The bath towels were yellow with white bleach spots 2. I had to return face cloths twice because they had black marks on them 3. We requested blankets and were given two very worn/tattered/very linty blankets that were not fit for a homeless shelter. When I expressed the condition of the blankets was not acceptable, the nice room steward offered to cover them in a dingy duvet for us. This was the best that he could do. 4. The same ship comedian was back on board harassing the guest in every common area, pool deck, dining room, lounge, etc. to purchase tickets to his performance. 5. Lack of daily ship activity itineraries. Again, I had to retrieve one from the front desk and they only had a limited supply. Furthermore, the information listed on the itinerary was not accurate. For example, there was supposed to be a lounge singer in the Encore Lounge at 11 pm. The singer announced this time, and this is the time that was on the itinerary. Nonetheless, when we showed up, the performance was ending. Apparently they decided to move her time up and guest planning to attend were unaware of the change. 6. After disembarking the ship, I discovered while in the customs line that I had left my cell phone in the cabin room. The customs area informed me to stay in line yet the guest services staff told me that I had to personally get out of line and come and sign for my recovered cell phone. The customs area staff turned out to have the correct procedures. Even for the price point, the Grand Classica should be held to standards of providing clean linen, accurate information for guest, and a hassle-free environment. I feel this is a more than reasonable ask. Lucayan We were very disappointed that the resort, Lucayan was not as advertised. Although aesthetically pristine, the resort appeared deserted. We were told by staff that the island encountered Hurricane Matthew a few years back and the resort had not recovered. The damages sustained by the resort resulted in the Bahamian Government having to take on the resort allowing some of the citizens to remain employed. Three years later, this resort is still not fully operational and is currently remains under the Bahamian Governments receivership. 1. Much of the resort was not available to the guest. 2. We did not have access to more than half of the amenities that were advertised. 3. There was only one dinner venue available, there were not any shows/productions, there was limited bars, many of the facilities were abandoned and there were unauthorized areas. 4. Since there was nothing to do in the evenings, we sought out the marketplace. The marketplace was not adjacent and we had to walk across a large deserted parking lot which was not adequately lit. 5. A shuttle would have been a safer option. In conclusion, guest have a reasonable right to be informed of conditions that could impact their vacation experience. Since there were alternative resorts in partnership with Bahamas Paradise Cruise Lines Cruise & Stay, we find it neglectful that another recommendation was not offered. Read Less
Sail Date April 2019
4200 cruisers and 1700 staff. Like being stuck in NYC. We waited in lines all week for elevators, excursions, drinks, dinner. You could not get into buffet and find a table or a chair at the poll. Taste & Savor had horrible service ... Read More
4200 cruisers and 1700 staff. Like being stuck in NYC. We waited in lines all week for elevators, excursions, drinks, dinner. You could not get into buffet and find a table or a chair at the poll. Taste & Savor had horrible service with buffet quality food. I can say the Manhattan room was best dinner on board. Great Stirrup Cay Island was so crowded with 2 other ships there you could barely get in water in the designated swim areas. Most non relaxing vacation I have ever had. Bahamas was nice but it took long to get there only giving us 4 hours at the Blue Lagoon. Disembarking was a nightmare and we had to walk down 4 flights with all our luggage to get in line as there was no elevators available. We walked more stairs all week and I am a cardiac patient. I will never cruise again Read Less
Sail Date April 2019
Picked this cruise because I could only leave for 2 nights and i was within driving distance of the boat. Wasnt interested in Nausau, therefore the boat was what i wanted to check out. I knew it was going to be worn and i knew it was sold ... Read More
Picked this cruise because I could only leave for 2 nights and i was within driving distance of the boat. Wasnt interested in Nausau, therefore the boat was what i wanted to check out. I knew it was going to be worn and i knew it was sold out. It ended up being a drunken booze fest with no one interested in looking decent. Didnt know before this how many people you could fit into a hot tub with cocktail in hand. Makes you wonder when you watch for awhile, when someone gets out to use the bathroom. Didnt seem like it. Very low end. Comedian was pretty good and not raunchy. Show with crew was ok. Food was better than those who went on Carnival, but nothing special. Crew was pleasant but tired Sailing was smooth The wear on the ship wasnt as bad as expected but does need a refresher. Hate to judge Celebrity by this cruise but I think I am more of a Silverseas gal Read Less
Sail Date April 2019
We wanted a quick little get away, we love to cruise and have been for many years. We took a 7 day Celebrity cruise about six years ago and thought it was wonderful. We hoped this would be the same due to the companies reputation but ... Read More
We wanted a quick little get away, we love to cruise and have been for many years. We took a 7 day Celebrity cruise about six years ago and thought it was wonderful. We hoped this would be the same due to the companies reputation but could not be more disappointed. We took an Aqua Class Stateroom with balcony which was small and cramped especially the bathroom, whenever you took a shower the whole bath floor got wet! The ship was allegedly updated not long ago, don't know what they updated but they probably need to go back to the drawing board. The a/c barely kept our room comfortable, the TV didn't work most of the time, the water coming out of our of the faucet and shower was dark rust colored at times! We tried to get a glass of wine at one of the bars, the bartender moved toward us, told my wife to have a nice day and then left! What great service! With a Classic drink package and trip insurance this was a $1,200.00 two night cruise. Not cheap at all for a small cramped room, lousy service and rust colored water. We could have gone on a three night with another Cruise line for nearly 1/2 that price! Again we went with Celebrity for their reputation. We also were constantly being solicited to try one of the private, pay for what you eat on board restaurants. We didn't come on the cruise to be constantly solicited, we came to relax. The only saving grace on this cruise was having the Aqua Class private dining room. We did have a great ocean view, the food was great and our waiter Hendar was fantastic! If not for the private restaurant and great staff this would have been a total loss. For me the bottom line is save your money, go on a different cruise line or just stay home. You will be much happier, we wish we never went. Celebrity has lost our business. We will be on a competitor from now on. Read Less
Sail Date April 2019
Old, Smokey, nothing to do but sit. This is by far the worst ship I’ve ever been on. DONT GO. I’ve been on many cruises. Horrible experience. You will get nickel and dime to death. The ship is very very very dirty and old. Chairs ... Read More
Old, Smokey, nothing to do but sit. This is by far the worst ship I’ve ever been on. DONT GO. I’ve been on many cruises. Horrible experience. You will get nickel and dime to death. The ship is very very very dirty and old. Chairs are plastic and uncomfortable and the tables are wobbly. The passengers are below working class. Lots of tattoos and smokers. This ship actually has an unpleasant order. Extremely boring. Cannot understand the PA system. This I was a trip from hell. Get ready to spend more money than they advertise. There are better ways to spend your money and have more fun. The only good thing about this ship is when we got off. The prices of the drinks were outrageous unless you think $15 fior a bottle of beer acceptable. You can purchase coupons that reduceses the beer price to $10 a bottle - what a great deal. They also want you to pay extra money to cook your own food at your table. Read Less
Sail Date April 2019
I choose this cruise because of the destination and the pictures on the web. However, I quickly found out that this boat was not at all how it looked on the site. The paint was peeling on the wall of the boat inside and out. Crew was ... Read More
I choose this cruise because of the destination and the pictures on the web. However, I quickly found out that this boat was not at all how it looked on the site. The paint was peeling on the wall of the boat inside and out. Crew was painting areas of the boat throughout the trip. The boat had nothing exciting to do. The arcade only had 4 games. It was the size of a closet. The pool was over run by children day in and day out. The hot tubs were consistently occupied by children And they were supposed to be open 24 hours but were closed each day before the pools as well. This was not a boat for couples or married pple. Only families with small children. The food was less than average and our beds were like sleeping on a slab of concrete. We had back pains every morning and tossed and turned all night. Cococay Beach was horrible. It was under construction and there was basically nothing to do there at all. Nothing like we expected. Total disappointment. Read Less
Sail Date April 2019
Where to begin, paid for WiFi that didn't work, food was terrible, and they cost me more money due to the fact we didn't get back until 2pm when we were suppose to be back by 7am. They don't return your messages and you can ... Read More
Where to begin, paid for WiFi that didn't work, food was terrible, and they cost me more money due to the fact we didn't get back until 2pm when we were suppose to be back by 7am. They don't return your messages and you can never get ahold of anyone. They were doing maintenance on the busy while your on it which is very tacky! The drinks were defiantly over priced. The buffet was the same on both sides, you only got water or juice to drink unless you wanted to pay for a soda. They charged you for gratuity each day and an additional 18% on anything else you purchased! This was my first cruise and I was very disappointed. I understand things happen, but when its not your fault they should make things right! It send cheap on the computer but its not on paper! Be very mindful! Read Less
Sail Date March 2019
I would not recommend a cruise with this company. My daughter and I went on the Grand Celebrations Bahamas Paradise Cruise Line. What a disaster! The price to book was a good deal but all the extras that they add on later once onboard can ... Read More
I would not recommend a cruise with this company. My daughter and I went on the Grand Celebrations Bahamas Paradise Cruise Line. What a disaster! The price to book was a good deal but all the extras that they add on later once onboard can get very expensive. We could have taken a 5 or 6 day cruise with a much more organized ship for what we paid to go on this 2 night cruise. Most of the cruise ships have the information in your cabin waiting for you on your arrival. We had to ask where to pick up the drink package coupons. No wash cloths in our cabin. We had to call to have someone bring them. We did not get our room serviced the next day. No clean washcloths or towels, bed did not get made. Once again we had to call. Ship was in port when a crane fell on the Royal Caribbean ship in the Bahamas. Our ship was delayed leaving the Bahamas because we took on 600 crew members from the Royal Carribean so they could shower, eat and sleep. Many passengers on our ship were going to miss flights and lose money on other reservations they had made previous to coming on this ship including my daughter. I even saw and heard a higher up crew member get very nasty and yell at passengers who where concerned about missing flights because of the delay. It was very obvious he didn't care about the paying passengers on his ship. He was only concerned with helping the crew from the other ship. Once we arrived back to West Palm Beach getting off the ship was a nightmare. No organization what so ever!! Terrible cruise line!! Would not recommend to any one! Read Less
Sail Date March 2019
We took this cruise for our sons spring break. We brought our family...two 17 year olds, 16, 14 11 and 8 year olds. The 8 and 11 year olds were bored out of their minds. Kids activities are few and far between. Nothing is open!! They ... Read More
We took this cruise for our sons spring break. We brought our family...two 17 year olds, 16, 14 11 and 8 year olds. The 8 and 11 year olds were bored out of their minds. Kids activities are few and far between. Nothing is open!! They advertise bumper cars and roller skating but fail to mention that it is only open for an hour a day. You have to pay extra for everything or carry a stupid cup around (pop package) to get pop. And they do not give you a way to wash the cups!!! The rooms were WAY smaller then Disney’s fantasy. Most of the staff was great, but a few sucked (beware of the bigger man in Sorrentos!!!). There was never much cleaning happening compared to other boats. The boat is fairly new, but it is very warn out. Carpets look bad, walls are dented up and cracked. The food was just ok. I would have been just as happy cooking myself. The smoking section is on the same deck as the outdoor pool, which is very poor in my opinion. Kids had to walk thru smoke of 50 people to get to pool. The crowd was very rude. No manners what so ever towards other guests or staff. We have been on Disney several times with my entire family(16 of us) and have never had a bad experience. I will never take this line again or ever recommend it. The only positive thing I can say is thier private island was very nice but beware!!! It is only half open. When it is completed, it is so large that you will never be able to find your family!!! Read Less
Sail Date March 2019
Group outing my first time on a cruise and it was the worst experience. They bust u across the head with the prices for everything. Cabin was clean they didn't have enough towels no rags no toilet paper lil channels on tv, TV very ... Read More
Group outing my first time on a cruise and it was the worst experience. They bust u across the head with the prices for everything. Cabin was clean they didn't have enough towels no rags no toilet paper lil channels on tv, TV very small in cabin. Bad odor in hallways. Food was horrible that came with the purchase of the cruise. Not enough activities very quiet and laid bt nt enough partying. Not much for kids to do in game room which I had to pay for as well. Teen club had to pay for. I paid more money on the ship then the whole cruise. Pretty much had to pay for everything you wanted to do outside of your cabin. Employees were not friendly nor attractive with the guest nor informative. They wanted you to pay for wifi which sucked. Came with a big group and getting off the ship to go to the beach was horrible they wanted to charge us 7 dollars to the beach and 7 dollars beach to the ship each person. So never really experienced the Bahamas what a waste of money. I will never get back on this cruise line nor recommend anyone else to get on this cruise and waste their money. My first cruise and I hated it. Read Less
Sail Date March 2019
Obviously we choose this cruise for the convenience. We planned last minute and this cruise had availability We are VERY seasoned cruise travelers and would NEVER suggest anyone waste their money. Take you time and travel with a reputable ... Read More
Obviously we choose this cruise for the convenience. We planned last minute and this cruise had availability We are VERY seasoned cruise travelers and would NEVER suggest anyone waste their money. Take you time and travel with a reputable cruise line. The people were rude, the additional amenities were not added to the cabin and we would not have known unless we stood in yet another line to be told it wasn't included and they would have to email the main office for corrections (seriously)! We were overcharged on the bill at disembarkation but I was so frustrated and just wanted off the ship. If I had stayed to complain we would have been there an additional 3 hours. In short what was supposed be a quick $400 trip for two ended up costing over $1,000. DON'T WASTE YOUR TIME OR MONEY THIS CRUISE SUCKS! There are so many other cruise lines that appreciate the passengers and will treat you kindly. Read Less
Sail Date March 2019
This ship is small, outdated, and poorly kept. Stateroom feels like staying in an old camper. We experienced a disgusting septic backup in our bathroom and guest services refused to offer anything other than a credit for a $50 bar tab. ... Read More
This ship is small, outdated, and poorly kept. Stateroom feels like staying in an old camper. We experienced a disgusting septic backup in our bathroom and guest services refused to offer anything other than a credit for a $50 bar tab. Beds and bedding are cheap and uncomfortable. Ship was cold with no heat available in room. No specialty restaurants are available. The food offerings are repetitive and boring. Free drink selection was limited to water, coffee and rancid tasting "tea." No indoor pool or solarium available in case of inclement weather. The outdoor pool, hot tubs and sundeck are ugly and overcrowded. The onboard shops were very limited and tacky. Very limited tv options in room. Other than the Atlantis excursion in Nassau, there is nothing to see or do in either Nassau or Freeport. I will not ever sail with carnival again. We were very disappointed in the condition of the ship and the ports of call. Read Less
Sail Date March 2019
This ship is old and either in need of a huge refurbish or it should just be retired. It was difficult for handicapped people to get from one floor to the next in certain areas because the elevators did not stop at every floor. The rooms ... Read More
This ship is old and either in need of a huge refurbish or it should just be retired. It was difficult for handicapped people to get from one floor to the next in certain areas because the elevators did not stop at every floor. The rooms were so small you could hardly walk between the wall and the bed. Even the room attendant had trouble making the bed. There is limited number of drawers and the shower had a curtain. There is a running deck over deck 6 rooms and every morning we were awakened by staff rolling carts or by joggers. The dining was also bad. In the captain's club, there was a long black hair baked into a piece of chicken wrapped in bacon. At the buffet there was hair in the fruit. The culture of the staff on this ship needs to be changed from the top down. While some of the staff was friendly and what you would expect, the majority looked liked they didn't want to be there and were at times rude. The wait staff we had in the dining room need to get other jobs. Couldn't get water refills, the head waiter never had anything but a scowl on his face. We ended up eating in the buffet after two nights. The buffet was limited in choices and the Gluten Free options were few. The ship does not tag which foods are gluten free, so every meal, a manager had to be called. They also did not have separate lines for diamond plus and higher at embarkation so it took an hour to get through the line. We did not realize it was spring break and the college kids were constantly drunk and somewhat rude--blocking aisles, etc. Never saw so much bare skin in one place. Could not get to a bar to order a drink. It was awful for the families with little kids on board. Read Less
Sail Date March 2019
We cruise multiple times a year on NCL and only tried RCCL because of their advertising on their website about having an autism certification and autism friendly ships. In addition to advertising on their webpages, they also sent out a ... Read More
We cruise multiple times a year on NCL and only tried RCCL because of their advertising on their website about having an autism certification and autism friendly ships. In addition to advertising on their webpages, they also sent out a press release to media about this a couple of years ago. New Jersey, where this ship docks and obtains a large percentage of its passengers is the NATIONS largest population of children with autism (1 in 34). Aside from embarkation being a good experience (aside from the 60-70 minute car line getting to the ship because there weren't enough handlers) RCCL and Anthem have zero clue on how to be supportive of the autistic community. If you have a child or children with autism, they will make you feel good about your decision to spend all of this money on a vacation and then when you get on board and are stuck on this boat, you will wish you never booked the vacation. MUSTER DRILL: we inquired the moment we got on the boat at guest services about a drill for autism or a drill later in the day separate. Was told to go to a different muster station and when we arrived, they had no clue about any type of autism muster. My child flipped out and it wasn't until I was crying that someone helped us and I was humiliated in front of passengers who were staring at us as if we had a terrible child. When you get on the you are to go to your cabin where your keys are waiting; we had "ROYAL UP" bid accepted which was another nightmare because they didn't change anything on the boat so we were forced to wait outside our cabin as they tried to sort it out and then I was sent to wait on a long line at guest services to get our keys; took over 8hrs to get our soda cups as they ended up in the cabin we were originally suppose to be in. I went to the bars, guest services, back to the bar and then to guest services several times until I was finally given the cups at 9pm. Our internet packages were also left in the other cabin where the new guests used it and we had to get them kicked off it and issued new passcodes. When we made reservations for dinner they were under someone else's name and we couldn't fix it until halfway through the trip. ALSO because of the cabin changed before the cruise through the ROYAL UP program we also did not receive any information during our cruise including the CRUISE CRITIC MEET AND GREET invitation which we missed!!!! Dinner at the sit down dining rooms were anywhere from 90-120 minutes and that was rushing the staff. Asking for menu items such as chicken fingers that are fried are different in each restaurant and to get simple fried ones you have to beg while staff gets upset. The staff on this boat were not happy; on NCL they are consistent people pleasers always greeting you with a smile; the only people on board with smiles were the cabin attendants. The food on this boat compared to NCL was terrible. The quality of the specialty restaurants was average at best and the buffet NEVER changed; it was the same boring food every single day. The WONDERLAND dinner had chunks of fat in every bite and the Chops Grill filet mignon was gamey and tough... I was soooooo surprised of how terrible the food was; it was cafeteria quality. The Adventure Ocean for children has too many kids with not enough staff. The cruise line had a sale where kids sale free and they didn't appropriately staff their boat; yes, they said they would take an autistic child, but how can you expects 2 staff members to watch 30-40 kids in a room and mix autism in it? It isn't safe for children and definitely not safe to mix autism in the same room; they have a bunch of rooms for different age/ skill level but nothing for autism. They need to have a sensory room or a room dedicated to these guests especially when they run with autism friendly ships, which they are not. They did not have an autism friendly channel or programing on board. Finally, the outdoor walk in wave pool is an accident waiting to happen; when the kids wade in it and lay in it, it isn't until after they have been in it for an hour plus that you find out their skin has been sandpapered off by the bottom. Both of our children were in pain and covered in abrasions after being in this pool; there is zero signage about this. After sending in a letter to RCCL about these issues, they have failed to even acknowledge these issues as well as how our disability rights were not observed. Read Less
Sail Date March 2019
We departed out of Bayonne, New Jersey which was within driving distance of our home. We purchased a cruise for my wife and I and 3 kids spread over 3 staterooms. We had a balcony and two adjoining interior cabins across the hall. Our ... Read More
We departed out of Bayonne, New Jersey which was within driving distance of our home. We purchased a cruise for my wife and I and 3 kids spread over 3 staterooms. We had a balcony and two adjoining interior cabins across the hall. Our ports of call were to be Port Canaveral (Orlando), Coco Cay (Private Island in Bahamas) and Nassau, Bahamas. 9 days before our cruise was to set sail, Royal Cariibbean pulled one over on us and changed the port from Coco Cay to Miami. Yes Miami as in where half of their cruises depart from. What did Royal do for their passengers? Bumpkis. Nilch, nada, nothing. They told us to go pound sand (on Miami Beach where incidentally Spring Breakers were rioting). I asked about cancelling the cruise and a refund. Sorry you would lose 100% of your money because it's only a week from departure. They claimed the dock was not ready for our ship. Huh? This is your private island, which you 100% own. Your responsibility. 100%. This isn't a case of civil war breaking out, or an impending hurricane, but Royal Caribbean's lack of planning. We the customers suffered. We the customers got insulted when asking for a partial credit or some kind of compensation. BUYER BEWARE! This is our first and last Royal Caribbean Cruise. We have been on Carnival, Celebrity, Disney, SeaBorne and Disney. No more Royal! (Probably no more Carnival at our age either) The worst part is on Coco Cay, where our 17, 16 and 12 year old could have roamed free , had beach activities and had free food and drink. Instead Miami, where it was expensive and so much for a relaxing day where we all had to stick closely together and had no fun. Again Royal did nothing to compensate the difference. As for other aspects... Bar staff was wonderful as they are on every ship. Our room steward was flaky and might have gotten fired halfway through the cruise as I saw security in a neighboring room and they replaced the original steward for someone else. Kids loved the activity directors. Food in main dining rooms was Ponderosa or Golden Corral Levels. Premium dining was wonderful, but also $99 extra per person for 3 meals. One very good show (We Will Rock You). Two shows and a comedian that rivaled a middle school performance. Yikes. So a 2, a 3 a 4 and a 9 out of 10 as far as shows go. Read Less
Sail Date March 2019
Only short cruse available to book at the time. Glad it was only 4 day. Made friends with some first time cruisers. ran into them later; talk about being disappointed. Told them not all cruise lines were like this. Arrived at pier at 1pm. ... Read More
Only short cruse available to book at the time. Glad it was only 4 day. Made friends with some first time cruisers. ran into them later; talk about being disappointed. Told them not all cruise lines were like this. Arrived at pier at 1pm. joined a wait line as long as the ship, no one greeting, no one with info, had to seek out where we could make show and dinner reservations. Service was hit or miss. some crew good some not, Supposed to leave at 8am. called our color, kept us in line for 11/2 hours asked to cut in line to get off. No reason no excuse made . Made our flight by 20 mins. good thing we were tsa pre. smoky casino, supposed to be separate. Get real thats not possible. lots more poor but Im tired of it and this 2nd class line. At least the entertainment was good. Cirque, beatles. burn the floor all good Girl that ran interactive shows was good. Lounge entertainment, guitar and piano were fantastic. Constant pre cruise emails to bid up to a private area. Had the Ultimate Drink Package. Not everything included. Must be a super ultimate somewhere!!! This ship is like the airlines. Three pounds in a two pound bag. Wont be back Read Less
Sail Date March 2019
Service poor Roaches in suite Cancelled Island destination stop Would not give 6 pillows to room of 3. Food was blah steak was to rare brought back 3 times never got it right. Door lock in suite had to be replaced at ... Read More
Service poor Roaches in suite Cancelled Island destination stop Would not give 6 pillows to room of 3. Food was blah steak was to rare brought back 3 times never got it right. Door lock in suite had to be replaced at midnight one maint guy on duty had 3 jobs to do before us, took til 1am to fix. Over crowded could not find a place to layout on deck. Get a drink took 45 min before anyone would acknowledge us. Heard from many staff when asked for service...I'm going on break I will get someone else to help you and noone came back. Then delayed to get off ship almost missed our shuttle to parking lot. Horrible experience! I will stick with Celebrity and Royal Caribbean for cruises in the future. Highly disappointed & expected better than this. Stay away from this Norwegian cruise line! Unhappy & Angry Patron Read Less
Sail Date March 2019
Have been cruising for over 25 years and love it. NCL's Epic was the most horrible cruise we have ever been on. Waitingfor 40 minutes to get seated at the Teppanyaki restaurant with a reservation. Waited another 30 minutes till waiter ... Read More
Have been cruising for over 25 years and love it. NCL's Epic was the most horrible cruise we have ever been on. Waitingfor 40 minutes to get seated at the Teppanyaki restaurant with a reservation. Waited another 30 minutes till waiter takes drink order. Waited another 30 minutes till cook showes up. But that time I had gone to another restaurant and gotten food cause I was ready to faint from hunger. When I got back my boyfriend still hadnt seen a waiter. 45 minute wait at Sheenans to get a table. Waiter did not show up. Citwue de dream show. Table right away but no waiter for 30 minutes. Drinks at bar impossible to get. I am 62 years old and not into pushing. So no bartender would notice me asking for a drink. Last day leaving tg3e ship was a disaster. People pushing in the hallways. 4100 guests were told to leave tge cabin by 8am but were not aloud to get of board. For 3 hours we were pushed in the hallways when tgey announced the gate was changed to deck 5 where tge only way was to use gge escalator. Men were arguing throwing chairs babies crying. After 2 hours we finally saw some staff handing out water yo exhausted guests. We left our room at 7.30am and got of the ship at 10.28am. How do the do it when there is a fire? These were horrible conditions. Horrible Read Less
Sail Date March 2019
We choose this cruise as our family vacation for the year. We enjoy beach type vacations and have enjoyed cruises in the past. We choose the Epic because it looked like it had a lot to offer our whole family. Unfortunately, we could ... Read More
We choose this cruise as our family vacation for the year. We enjoy beach type vacations and have enjoyed cruises in the past. We choose the Epic because it looked like it had a lot to offer our whole family. Unfortunately, we could not have been more wrong. The ship was severally under staffed. Everything had massive time consuming lines. For example, the boat offered 3 water slides, but they typically only ran 2 at a time because they didn't have enough staff to run them all at the same time. We only saw the rock wall open twice and both times it had huge lines. The climbing tower and trampoline never opened. The 2 small pools were extremely overcrowded. The sprinkler system that was supposed to offer splash pad type of setting was broken. They only had about 15 tubes out for the tube slide, which resulted in another huge line. I watched a teenager pass out waiting for a tube. The cruise medics took more than 30 minutes to respond. This was the 3rd time that I have been on a Norwegian cruise, and the 3rd time that I was disappointingly informed that the sea was too rough to get on the tender boats. It was a beautiful day with very calm waters considering we were on an ocean. This resulted in an overcrowded boat with a insufficient staff and amenities. The staff did not seem too shocked as a few informed me that during the last 5 months, they only made it to the island 3 times. The cruise directer responded by offering a few additional activities, most of which required additional fees. The boat was also under construction and we were not informed that the massive rock wall would be unavailable for our cruise. The drinks seemed to be watered down. I weigh under 140 pounds and did not catch even the slightest buzz after drinking 20 mixed drinks (Miami Vices, BBCs, Mango Melt Downs). I am a lightweight when it comes to drinks and I did not feel any effects from these beverages. Boat departure took 3 hours, seriously 3 hours. We missed our shuttle to the airport and nearly missed flights. Once again the cruise director managed to find a place to let the blame fall; she went with port authorities this time. Although my friends managed to get off much quicker due to dumb luck and had no trouble with port authorities or customs. By the third day much of the boat smelled of septic. The other attractions such as Escape the Big Top and the Circus De Sol la booked very quickly and were nearly impossible to get into. The comedian on board made fun of guests to obtain pity laughs rather than relying on wit and originality. Much of the food on the buffet was cold and repetitive. They encourage hand washing, yet many of their bathroom sinks and soap dispensers would not work. I am very upset that our family wasted our vacation time and money on this horrible experience. Read Less
Sail Date March 2019

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