The staff was good but that’s about all I can compliment. Had a time to check in at the port and it took over 3 hours to get on the boat. Paid a lot of money for a cruise that was half the price at another time. No room in the kids camp ... Read More
The staff was good but that’s about all I can compliment. Had a time to check in at the port and it took over 3 hours to get on the boat. Paid a lot of money for a cruise that was half the price at another time. No room in the kids camp so I paid full price for a child and they had nothing to do. The buffet was just OK and any of the sit down restaurants were slow. Dinner was no less than 2 hours each night. Got the arcade package and the amount of games for the kids to play was pathetic, and make sure you have any issues with the arcade package make sure who you speak to you get a name and write down the outcome and have them initial it. They scam you however they can. Pictures are absolutely outrageous in price, $25.00 for a 8 x 10, so it’s seriously highway robbery. The amount of money I paid for 2 people in a balcony room was $3400.00 and than had a $1600.00 bill when we got off the boat. I’ve cruised plenty before with other lines and this cruise line I felt like they totally ripped us off. Also they broke my Moms suitcase and they put a black silicone on it instead of filing out a claim form to have it replaced. Just very unhappy about 3/4 of the trip. Read Less
Let me preface this by saying I am usually a glass half full kind of person. I grew up without a lot so appreciate the little things in life and understand the value of a dollar. With that being said, I have never cruised before and ... Read More
Let me preface this by saying I am usually a glass half full kind of person. I grew up without a lot so appreciate the little things in life and understand the value of a dollar. With that being said, I have never cruised before and probably never will after this experience. Too many people and not enough space. Getting on the boat was a nightmare 1 hour and 45 minute wait in line with bags in hand. The terminal is filthy. Then our rooms weren't ready so we sat outside on the cold deck with hundreds of others in 12 degree weather. I didn't realize we had other options on other floors to sit inside. My room was not vacuumed and Legos were on the floor. The mirrors had spots all over them. I cleaned the room before I unpacked. Very annoying after being cold and tired. During the remainder of the week things seemed to stay the same. Not enough chairs and crowded hot tubs, pool and activities. We were off the boat a total of 10 hours in 7 days. One short stop to Coco beach and one to Belmora island. I was ready to pull my hair out. We were unable to tender to Great Stirrup Cay which I understand is not the ships fault exactly, but from my research this happens often. Why advertise if it's a 50/50 chance the boat will stop? Our boat to Belmora island was in shambles and the island was disgusting with garbage and litter all over. Don't even get me started on the "luxury cabanas", it's embarrassing to advertise them as such. I wonder when the last time the pools at this place were cleaned.
Getting off the boat was the best/easiest part. The sad part of all of this...my husband is 16 years in the Navy and coming up on a deployment and will be away from our family for the next 9 months or so. This was our last vacation before he leaves. I'm crushed. We tried to make the most of it but unfortunately it just wasn't feasible and we are cranky and tired from the whole experience. Read Less
Very ordinary food even in the restaurants
Long lines in the buffet we ended up dinning only in the restaurant
Crew could not handle the amount of people 5200
Expect lots of lines for ... Read More
Very ordinary food even in the restaurants
Long lines in the buffet we ended up dinning only in the restaurant
Crew could not handle the amount of people 5200
Expect lots of lines for anything you are trying to do
Shows booking system not functional
Crew could not keep the areas clean especially the public Bathrooms
If you need kosher food I suggest you bring the food with you. The kosher food served is not eatable and I mean it. You will be stuck for 7 days eating bread or staying hungry. Read Less
I normally don’t write reviews, but I feel that my review might help other families make a better decision when chosen a vacation. Especially those whom value the health and the well-being of their families and loved ones. Some readers ... Read More
I normally don’t write reviews, but I feel that my review might help other families make a better decision when chosen a vacation. Especially those whom value the health and the well-being of their families and loved ones. Some readers may find my review absurd and exaggerated but everything I will be mentioning in this review is true. We’re very easy-going people and not at all picky or complainers but this horrible experience is what prompted me to write this review. Please read it to the end and see the attached photos.
We’ve been cruising and traveling for the past 20 years with many different cruise ship companies. The Anthem of the Seas was our 8th cruise with Royal Caribbean and most likely will be our last cruise with RC. Our first cruise with Royal Caribbean was onboard the Explorer of the Seas when it was a brand-new ship back in the early 2000’s. The difference between my first and last cruise with RC is like night and day! Royal Caribbean’s quality control, housekeeping, guest relations and overall services have dropped drastically over the past few years since our first cruise with them.
Upon entering my state room onboard, the Anthem of the Seas, I noticed a very strong human body odor. I picked up the blanket that’s on the bed and to my surprise the sheets were never changed from the previous guests! The sheets that are supposed to be white were a shade of yellow and filthy. I took a closer look and there was multiple human hair on the bed sheet.
My two sons, whom are asthmatic, started to have asthma attacks. Luckily, we had two portable nebulizers with us for the boys. We walked out of the room to an open area on the 5th deck to get some fresh air. I returned to the room by myself to further inspect the room before my family can return to it.
My findings were disturbing! Besides the filthy bed, the floor in the room was never vacuumed. The bathroom had more human hair in multiple places. But that’s not all! Mold! Yes, you read that correctly! Mold in multiple locations in the shower area. I walked around the room and found dust in every corner of the room. I took some photos and went to guest relations to bring it to their attention.
The assistant director of guest relations showed up after the guest relations staff member called her to investigate the matter. She greeted me and heard what I had to say and then turns around and tells me that unfortunately due to fact that the ship is fully booked, she cannot upgrade my room or provide a different room for us!!! I said, madam, I’m not here to ask for an upgrade or a free lunch! I’m asking to have my room cleaned properly. I explained that my children suffer from asthma and that I have photos of the horrible sanitary conditions in the room. She asked to see the photos and I showed it to her. She then says that she is going to contact the directory of housekeeping to bring it to his attention and that the matter will be resolved immediately.
That immediately promise was never fulfilled. I went back to the room to take my luggage in and went about my business with the family. Again, I went back to the room after lunch thinking that the room must be cleaned since it’s been over four hours since I brought it to their attention and to my surprise nothing was done!!!!
After dinner we returned to the room and noticed that the room was vacuumed but nothing else was done. The mold is still there, the hair is still there, and the dust was also still there in every corner of the room. I made a second and final attempt to have the room properly cleaned and like the first attempt, I was promised that it will be cleaned immediately!!! On the 4th day of the cruise they removed the mold, but the hair and dust was still there in every corner of the room until the day we left the ship. The room was never cleaned properly.
I never made a 3rd attempt to get the room cleaned because after 20+ years of traveling, I knew better not to ask a third time because if they truly cared, they would have cleaned it the first time I brought it to their attention.
I've never been on a cruise where I had to wait on a long line to enter a restaurant. Even though we stopped by the dinning room on the 4th floor upon boarding to make reservation for the entire vacation, we had to wait on a long wait line every single night. The waiters and staff were friendly and helpful, but the overall service was terrible. Bread and water sometimes took more then 20 minutes to come to the table, appetizers would take another 30 minutes after that and main meal about 45 later!!! Completely unacceptable especially when you have young children whom are hungry and whom waited out side restaurant for 30+ minutes to get in and another hour and half to eat. Most times we had to take them for a slice of pizza before dinner to avoid the hassle of trying to have them patiently wait for the main meal.
The overall quality of food was okay although the main dining room and the Windjammer was boring at times because it’s almost the same menu every single night.
The overall sanitary conditions on the ship was horrible. I noticed on multiple occasions that my table utensils had dry food on them. (see photos)
You must reserve almost every activity there is. The play area was always crowded. I mean really crazy crowded. After the 2nd day my kids were not even interested to do any kind of activity because all the activities were always too crowded. The ship felt like it was overbooked. I know they can’t overbook it for safety reasons but that is how we felt. Other guests shared the same thoughts as well. There were many occasions where I had discussions with other guests about the ship and the overall services and we all felt the same. Disgusted!
The overall service was terrible Housekeeping was a disaster (read the cabin section above) food services was mixed; sometimes were better than others but overall terrible.
Unlike how RC’s staff were back in the days (going back to the early 2000’s) most of the staff didn’t greet us or even smile. Some were very friendly, genuine and kind people, but the majority were not. I can’t blame them. The conditions RC puts these workers through would be tough on any human to live a normal life let alone be kind and friendly to anyone.
Roberto, the housekeeping director was rude and obnoxious. The director of food services was a gentleman. I believe his name was Carlos.
Usually the cruise director is all over the cruise making sure everyone is having fun! Never saw the cruise director and don’t know what she/he look like!
The shows and the entertainers were okay, but defiantly nothing to be wowed about. Again, everything must be reserved ahead of time.
The overall experience onboard the Anthem of The Seas was simply awful. Sadly, we’re Diamond Crown and Anchor members with about 8 cruises with RC but we’ve decided to never book another cruise with RC from this point on. We’re no longer recommending this cruise company to anyone.
Thank you for reading. Read Less
Despite this ship being "refurbished" it is severely outdated!! I felt like areas such as the ceiling were not maintained well, many fixtures were tarnished and attention to detail was lacking. All our other cruises had different ... Read More
Despite this ship being "refurbished" it is severely outdated!! I felt like areas such as the ceiling were not maintained well, many fixtures were tarnished and attention to detail was lacking. All our other cruises had different carpet to distinguish port vs starboard, however, this ship did not. The carpet was also stained and I saw a place where chunks were missing. The picture in the cabin did not match any of the other decor (more modern) and none of the pictures in the halls made me go, "Wow! That's cool."
I was not impressed with service by any means. Our main waiter was a delight & very friendly, we felt like dinner (& even breakfast in the main dining) took forever. Sometimes up to 1.5 hours with 3 children. Not ideal. Our oldest also asked for a straw, every single night (sometimes multiple times) and received a straw maybe 4-5 times on a 9 night cruise.
When we had breakfast in the main dining area we rarely saw whoever was waiting on us. We opted for the Wind jammer for most breakfasts for this reason.
Lobster night was a disaster and our table went by the way side. The dining room was not full but it was obvious that the staff were running around like chickens with their heads cut off. The next day, my husband ran into our waiter who apologized and said they have to wait for the lobster and count each lobster tail that goes out. He said it's like that every lobster night.
Entertainment left a lot to be desired! While the comedy shows & skits were funny and entertaining I would expect these type of events to be held at one of the bars. Almost ALL of the music is geared towards senior citizens. I hardly heard anything current or music I knew or enjoyed (in my mid 30's). Shows were skimped on in our opinion.
I booked a 75 minute hot stone massage at the spa while in port and also stopped in to find out the class schedule in the gym. I thought the gym schedule was very limited and times were not convenient.
For my massage, I arrived on time (15 minutes early) with another woman and there was no body at the receptionist desk. The gym trainer came out and after sitting at the desk for a few minutes finally asked what I needed. ((Umm...what?!)) He directed me to the relaxation room and I asked if I need to fill out any papers. He said, no that the massage therapist would handle this. The woman and I went to the room and she looked at me and said, "that was the oddest greeting I've ever had at a spa!" I couldn't agree more! On top of that, we sat for awhile before being greeted by anyone in the spa. And of course, there was paper work to fill out! My massage therapist was out at the desk helping people (as there was no receptionist there) and later apologized for the wait. I waited over 35 minutes between the relaxation room and a long time between undressing for my massage. There was NO discount taken, which really surprised me. There were no extras such as aromatherapy and no tea or snacks offered while waiting at any time. While the massage was lovely, it was over priced.
Wi-Fi was not always reliable and in my opinion, $16 a day is outrageous for Wi-Fi.
I would NOT recommend this boat for those cruising with children! We cruised with our children ages 2, 6 & 9. Our oldest, also has high functioning autism. There are not a lot of kid activities on board and seemed solely geared towards senior citizens. The kids club/nursery hours left a lot to be desired. The nursery is limited to 5-6 babies/toddlers at a time. The kids club is very small and is limited, I believe to 50 - 3-11 y.o. Overall, the staff was very nice & supportive!
On Day #8, there was a belly flop contest & volleyball tournament in the ONLY pool that kids are allowed in. It was our last "nice" day (weather wise) on the ship -- why on earth would you close the pool kids are allowed in? I should also note here that NO swim diapers are allowed in the pool and that there are no areas for children to get wet who aren't potty trained. We were told by a lifeguard to just take the swim diaper off. ((Uhh...what?!?)
The one activity that we really enjoyed as a family was the scavenger hunt. We had 30 minutes to find staff members from various countries.
I was irritated with how many senior citizens who shushed my children (on excursions and the boat) and asked me to tell my children to be quiet & stop running around. For every time this happened, there were at least 3 couples (grandparents & parents cruising without children) who stopped to say we had a lovely family and sweet children. While I realize RC has nothing to do with this, it made my experience and my children's experience unpleasant. This is our vacation as well.
We had an infuriating experience while boarding the ship in Charleston. The previous night we had asked guest services if we would be allowed to bring on (sweetened) Vanilla Almond milk as this is a dietary restriction and the only thing my autistic son will drink besides water. He also takes his medications in the milk (hides the taste). We also had a doctor's note asking to allow us to bring this on ship in port. She told my husband to follow up in the morning as she would email someone to find out. We did and at that point there was NO answer. The representative called security and they told us this would be NO problems bringing back on board.
When we returned to the ship. The gentleman who scanned our cards confiscated the milk and told us that Almond milk had been provided in our cabin and that we were not allowed to bring on the almond milk. We explained that my son would not drink their almond milk because it was not sweetened and that we went through security with no issues, that they had approved it earlier in the day, etc. My husband spent at least 45 minutes fighting with various staff members. We were told that they attempted to contact us in our stateroom (never called either of our cell phones) and that they "changed their minds" per the FBM (Food & Beverage Manager) because they were having an inspection. My husband explained several times that this was a dietary & medical need for our son. We also argued that we brought on two containers in Baltimore with no issues. Why when we were still in the US would we have issues. And their website clearly states that food/drinks may be brought on for dietary purposes. Finally, after arguing the manager said, "Fine, I'll take a risk allowing you to bring this on."
We also requested a fridge prior to our cruise and it was not in our stateroom when we arrived. Our stewardess brought a medical cooler but the almond milk did not fit in this and I kept our milk in a small cooler, getting ice every 12 hours. Once they provided us almond milk, they exchanged the cooler for a fridge on Day #3.
Shore excursions booked through RC were NOT family friendly. We did a guided tour of Kennedy Space Center. This tour was between 11-7:30. There was NO planned lunch or dinner. This would have been nice to know having 3 small children. We bought junk to hold them over. There was no schedule provided and very limited free time. Our tour guide was knowledgeable but not very friendly. It was hard to hear her and quite frankly became boring (possibly due to the lack of food/energy). It was also A LOT of hurry up and wait.
We also had an issue with this excursion because we did not realize our shore excursions tickets were left in our Day 1 daily "newsletter". We went to the shore excursions desk the night before to have them printed. However, the day of the excursion when we were standing in line, we realized that they printed my husband & I's tickets 3x each. Remember, party of 5. Our tour guide took ALL the tickets and told us to take it up with the shore excursion staff. The next day, we checked and the assistant manager was called and came out to explained that our credit card was charged for SIX adults but would be refunded after we explained the situation. Funny thing is, is the tour guide gave a count for those tickets, that assistant manager was not happy with them either.
Our next RC shore excursion was at Atlantis (Nassau, Bahamas). We went on a small tour bus with about 25 people. We went in a door and we immediately were left behind with another family because there were NO ramps for strollers. Literally, we were left to find our own way through the resort. My husband and the other dad took turns carrying both strollers down the various steps. About 20 minutes later, after wondering around, we found our "guide" who had a few remaining people left and had to ask where the kids section was. She had zero clue that we were left behind. It was unacceptable!!!!
On a side note: the family that we met at Atlantis were on their first cruise and had the exact same complaints that we had! They were wondering if cruising just wasn't for them.
Overall, this cruise left A LOT to be desired. My husband and I have sailed 4 times, twice with our 3 children. I'm not sure if a bigger Royal Caribbean ship would suit us better or what. But I'm hesitant to book again with RC as we were not impressed. For a cruise line that offers Autism on the Seas program this was not even a kid friendly boat nor did the staff understand the needs for special needs children. After spending what we did, it was a disappointment. However, we tried to make the best of it. Read Less
I have cruised before with carnival a great experience on Fantasy but this cruise on Ecstasy was terrible. The food was disgusting the only thing i could eat was Guys burger joint and ice cream. The ship and my room had a horrible smell ... Read More
I have cruised before with carnival a great experience on Fantasy but this cruise on Ecstasy was terrible. The food was disgusting the only thing i could eat was Guys burger joint and ice cream. The ship and my room had a horrible smell like a septic tank. I was not given a bootle to open on the last nighth of the cruise the bar tenders were rude. The stateroom steward was awesome. The ride going was rocky and the entire boat was sick. No storms so I was confused why it was that bad. Icalled to report all my issues to carvial, I was told they would research and call me back based on this site everyone was complaining so unsure what you need to research. I havent heard from them yet.I read this was training ship no wonder it was horrible. I would never go on Ecstasy again!!!!!!!!!!! Read Less
Our aunt planned a family birthday getaway that comprised of about 15 people and 7 cabins. Leading up to the trip the application and booking was seamless. However, the vacation was everything but seamless. I guess that because they had my ... Read More
Our aunt planned a family birthday getaway that comprised of about 15 people and 7 cabins. Leading up to the trip the application and booking was seamless. However, the vacation was everything but seamless. I guess that because they had my money already. This was our first time sailing Royal Caribbean, but we cruise often on other cruise lines. Let me say Royal Caribbean spared no expenses when it comes to decor, features, and amenities. Please be advised though all of the features such as the escape room and wave runner are an extra charge. The boat also offers about 3 restaurants that are an extra charge. The food was absolutely terrible as well as the service and entertainment. The ship was supposed to stop in coco cay, but that didn't happen due to supposedly choppy waves so the ship couldn't tender people to the private island, which is currently under construct. When we went to customer service to Express our dissatisfaction they advised us to contact their customer sevice department, so for a 2 day cruise we were forced to have a sea day. About at 8 PM of the now sea day I'm still on my balcony wondering why the boat is so rocky and it seem like we were racing through the ocean. About 20 minutes later the captain comes over the pa and announces that we have to go back to Miami for an emergency stop to let someone off. Due to the speed and turbulence of the boat I became extremely sick. So much for a 2 day cruise, which I was in Miami for everyday single day of it.. The staff tried to accommodate guest with weak entertainment and extra activities, however that wasn't worth the money. For a first experience on Royal Caribbean I was truly dissatisfied. Upon returning home I called customer service as advise to Express my concerns for the vacation. I was hung up on 3 times by customer service representatives. The 3rd time I wouldn't even Express my issues and asked to speak with a supervisor. The supervisor was unhelpful and had terrible customer service skills. It was very frustrating for the boat staff to advise us to contact customer care then customer care give us the run around saying we should have addressed our concerns on the boat. No one took accountability! Needless to say I wouldn't advise Royal Caribbean. Read Less
My first cruise and my last. Didn’t help we didn’t even go to the Bahamas but we understood for safety reasons. Guest relations team didn’t help with WiFi issue once purchased. No reimbursement for WiFi we didn’t even use. Went to ... Read More
My first cruise and my last. Didn’t help we didn’t even go to the Bahamas but we understood for safety reasons. Guest relations team didn’t help with WiFi issue once purchased. No reimbursement for WiFi we didn’t even use. Went to spa for a free pamper party but it was cancelled at the time we showed up. I injured myself on dance floor which was no ones fault but we called front desk to provide a ice pack and they didn’t come to our room until we called multiple times. Food was sub par. Long lines everywhere since we never left ship. My last cruise ever, horrible experience overall. We called to get a discount on another cruise since this one was so lousy and they said no a verbal apology is just fine?! Never take this cruise line. Wish I had a better experience. My cousin and I will never set sail again on this cruise Read Less
We are avid Disney Cruisers but thought a 2-night cruise would be great for my husband and I; it was not! After stepping foot on the ship, we noticed right away the smell of old smoke from the Casino area. If that wasn't bad enough, ... Read More
We are avid Disney Cruisers but thought a 2-night cruise would be great for my husband and I; it was not! After stepping foot on the ship, we noticed right away the smell of old smoke from the Casino area. If that wasn't bad enough, the fragrance they tried to mask it with make us nauseous.
Deck 5 where ALL the shops and bars are was so hard to walk around, in the jewelry store, the associate followed us around like they do in furniture stores!
We found that most of the crew members were not friendly or helpful. The waitstaff at the main dining room got upset that we didn't take their suggested choices at dinner time.
Every where we went the first day, people were all trying to sell us something, drink package, internet package, specialty dining, etc.
Our room was on Deck 9 and when we would turn to walk to our room all we could smell was sewage coming from the rooms. Our room had a musty smell to it as well.
On Saturday night, we had to make a run back to Miami for a sick passenger to get off and all my husband and I wanted to do was get off with them!
We will never again sail another cruise line but Disney. Read Less
Would never recommend to anyone to take this cruise. The ship is clean, but worn. The rooms are fine for a quick three day cruise. The staff was friendly and kept things cleaned and replenished. They only do room service once a day, but ... Read More
Would never recommend to anyone to take this cruise. The ship is clean, but worn. The rooms are fine for a quick three day cruise. The staff was friendly and kept things cleaned and replenished. They only do room service once a day, but for a short trip that was ok. We opted for mornings.
The food was mediocre. They didn’t change the buffet offerings. They did have a Mandorin, pizza, bbq and burger station, but with the exception of the pizza station (another story), they closed at 5-6pm for the evening. Then your only food option was the buffet or dining hall. All day you could get pizza, however it was small 10” personal pizzas made in small quantities, and cut in half. Kind of made to order, but really slow, and had long lines.
Their drinks are expensive, and they add a gratuity to each drink. Depending on your drinking habits the package CHEERS, maybe a better deal. We didn’t purchase but we’re way under had we purchased. They make both people in a room buy it, and if one doesn’t drink, you’re screwed.
Embarking went well, and organized, however disembarking has a lot of room for improvement. They made provisions for wheeled chair people, but people with canes were pretty much on their own. We finally asked because two members of our party couldn’t walk the distance and a staff person cut us in line.
There were lots of groups, wedding parties, bachelor groups, and mostly was an under 40 crowd. They do have an adult only area which we discovered on the day of the Bahamas, so we stayed on ship and enjoyed the area.
They have a huge bottled water in your room and charge $3:95 to use it. That’s pathetic. Bottled water is so cheap, they should be giving them to each room.
The band Blue Wave was very good. They are almost too talented for this ship, they were very entertaining.
The first day out to sea they had dancing on the pool deck, they shot off streamers which went up and into the ocean. I was pretty appalled by that. That is an unnecessary activity.
Personally this is one of the worst cruises I’ve ever been on. It was just a three day get away, but next time I will go on another line. Read Less