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343 Costa Cruise Reviews

We had read previous reviews and we must have been cruising on a different ship as the ship was beautiful spotless good furnishings and fabrics and the public toilets were kept spotless.The itinerary was 27 nights from Italy to Mauritius ... Read More
We had read previous reviews and we must have been cruising on a different ship as the ship was beautiful spotless good furnishings and fabrics and the public toilets were kept spotless.The itinerary was 27 nights from Italy to Mauritius ports included Crete Suez Canal Jordan Israel Maldives Seychelles Reunion Island.We could not call at Oman due to a Cyclone so much value for money on this cruise even with gratuities and drinks package we paid half for a four week cruise compared to a two week cruise on other companies. All the staff spoke english and were very friendly. The food was very good five courses every evening in the main dining rooms so much choice and of a good quality . Water was available free all day in the buffet restaurant until about nine in the evening .You only had to pay for water lunch and evenings in the main restaurants.Our cabin was kept spotless as was all the ship cleaning was done 24 hours a day. There was so much to do during the day and every evening there was a show. The entertainment team were a credit to the company especially Marco and the rest of the team. The english speaking guests had their own dedicated english speaking customer service advisor as did french german and spanish speaking guests. The daily information newspaper was printed in English and other languages. The cruise was magical and we have no hesitation in recommending Costa and Costa Victoria this was one of our bucket list cruises we travelled a quarter of the world and received so much value for the price we paid. We will be looking forward to booking another cruise with Costa for next year. Read Less
Sail Date September 2018
My wife and I did a 7 day trip from Rome Port. The food, cleanness, staff, experience were better than expected! Also after reading bad reviews. The food is not the same for each day, and is not just burger and pommes frites. Lots of ... Read More
My wife and I did a 7 day trip from Rome Port. The food, cleanness, staff, experience were better than expected! Also after reading bad reviews. The food is not the same for each day, and is not just burger and pommes frites. Lots of other choices. You mostly don't have to wait long to get a drink. During dinner it was depended on waiter how often you were asked for more wine. The entertaining in the theater were mostly no so good. We explored the cities our selves, except for Marseilles, where we took a costa arranged tour. If you read about each city beforehand, you can go by your one, with no problem. We very much like the port of Savona, where the ship is set right in the city center. One excursion was cancelled without explanation. We would like to go again, when we have the money. Maybe on a different ship, to get a different experience. Read Less
Sail Date September 2018
We loved the Itinerary ( Enchanted Fjords), the friendly polite staff, the spacious beautiful cabins. (panorama suite). We had most of our meals in Club Medusa Restaurant... the atmosphere was great , the waiters were very friendly and ... Read More
We loved the Itinerary ( Enchanted Fjords), the friendly polite staff, the spacious beautiful cabins. (panorama suite). We had most of our meals in Club Medusa Restaurant... the atmosphere was great , the waiters were very friendly and polite ( Mr. Prasad Fargose and Mr Daniel Perreras). Mr Prasad Helped us to choose the meals that don't contain alcohol or pork . he was very patient with us and very helpful . he also helped our kids to find the meals they like and suggested alternatives in case they don't like what was in the menu . Mr Daniel was very friendly as well , smiling all the time and made our little boy happy everyday by bringing him his favorite chocolate milk . Mr Linnon, the restaurant manager was very helpful , he always came to ask if we were comfortable or needed any thing ... and asked how was the food . One day we asked Mr Linnon for Indian food and we got an Indian feast after two days...especially made for us . we were very happy and the Indian food was super delicious . Our teen son loved the teen club and made some friends there. He met some german and Italian friends who speak english . I also liked the magic bag offer for laundry ( 20 euro for 25 pieces). Costa doesn't have self launderette like Disney. Food in the free buffet restaurant was average ...Costa is Italian cruise but the buffet didn't have daily pizza or risotto or Parmigiana di Melanzane. The available pizza was mostly plain with some oregano . buffet was crowded ... difficult to find a table ...in summary food was average in taste and no variety. Shows were average ...the four elements show was boring ...shows suppose to be family friendly but female dancers were wearing thongs ...not acceptable for me . performers appeared one time with scary make up that really scared my children .We liked the clown show. My kids laughed a lot . we also loved the traditional Italian dance . kids club : I took my kids to Squok ( The kids Club) , the counselors assured me that they will speak english with my kids ...but that didn't happen . I stood in the corridor were I could hear but my kids can't see me . I waited for one hour and didn't here any english word . It was all Italian . my kids felt left out and refused to go there again . I understand that the majority were Italian children thats why I suggest that costa dedicate one hour at least of kids activity during the day to be only in english. Squok was small in size not like disney cruise clubs. our last cruise was with Disney magic . one problem regarding the excursions with costa is that the time of excursion is not announced until the night before the excursion ... so we couldn't plan our day until we receive the daily newspaper of the cruise where the time of excursion is written. I suggest that costa write the time of each excursion in advance I also suggest that costa put Indian as well as Lebanese food frequently in their buffet and menu. Disney magic did that . people love those cuisines . The staff were friendly ... we had no problems with them . the itinerary was great . Norway has beautiful Nature . one good thing about costa is that before we depart Norway , they organized tax refund service inside the ship. We booked a suite so we had free access to Club Medusa Restaurant ... had priority check in , priority when tendering in Geiranger, the exclusive drinking Package that include water bottles , 24/7 free room service with breakfast served in cabin if ordered, a daily fruit basket and reserved front seats in theatre. for internet, costa offers a social media package that includes snapchat , whats up , instagram and facebook for 28 euro for the whole cruise duration. ports Bergen it was a beautiful city ...we took the hop on hop off bus . We booked online from Stromma for both the bus and funicular ride. We found their famous red bus in the port where we exchanged our online vouchers for tickets. we took the funicular ride and went up to Floyen mountain . the view from there is beautiful . you will find there kids playground, a zip line and of course a troll statue ... also you can walk for 5 minutes to a beautiful lake ...you can rent bike or kayak Bergen is the wettest city in the world ...it rains most of the days so you should be prepared . Geiranger beautiful village , we took hop on hop off bus from Stromma . you can also walk around or rent electric car . Olden we booked neon sky lift shuttle with the cable car tickets as well as glacier sightseeing bus from the tourist office in the port. The sky lift is new . it opened in 2017, it is 10 minutes ride from the port to the cable car station then it takes 5 minutes to reach the top. on the top there is a modern restaurant and you can hike if the weather permits. down at the station , theres is a souvenir shop . Glacier sight seeing bus takes you in a tour around olden ... the scenery is beautiful with two photo stops . the tour takes about one hour ...try to set on the right side . you won't see glaciers ... just snow on the top of the mountains. when it was time to leave the port , Olden port workers put a good bye song... loud through their speakers and wave the Norwegian flags . that was nice Andalsness we took excursion from costa for Rauma rail way and the trolls wall . the scenery from the train was very beautiful . Try to sit on the right and choose the big window. the troll wall was just a black mountain with trolls statue near the souvenir shop. Haugasend I didn't like this city . we booked excursion from costa " the marvels of Akafjord" . it was boring and long and nothing new . they took us back to the fjord . we were sailing inside the beautiful fjords for more than three days so there is no need to go back there . the tour included a visit to a local artist who draw flowers on every thing ...boring . then a trip in a small ship to get close to a waterfall ...boring too because in Norway you see a lot of waterfalls everywhere so nothing new. yes this trip included a Norwegian lunch . I tasted the deer hamburger ...it was delicious but little salty. also the Norwegian coffee ...their bread . other selections were available too . Bremerhaven we took costa cruise shuttle to Bremen . it took one hour to get there and one hour to come back . we spent almost two hours as free time in Bremen . it is a beautiful city ... famous for Bremen musicians story. Read Less
Sail Date August 2018
We travelled on a cruise for the first time so we did not know what to expect. I would like to give advise to people who are in the same situation. We booked the Baltic cruise through Tallin, Helsinki and St Petersburg. I was nervous ... Read More
We travelled on a cruise for the first time so we did not know what to expect. I would like to give advise to people who are in the same situation. We booked the Baltic cruise through Tallin, Helsinki and St Petersburg. I was nervous about the fact that I have never been on a cruise and I might get seasick. Luckily, we had great weather and the sea was calm. We were told that this is mostly the case on this route. You might feel the vibrations of the motor from time to time and on the bow (front) you feel the waves more than at the stern (rear). We booked a cabin with a balcony which is totally worth the price difference to see the beautiful Stockholm archipelago in the morning when you sail out and sunbathe away from the crowded pools if you enjoy your peace and quiet. We booked the non-alcoholic drink package but soon realized that for 2 persons 40 drinks were too much. Since you are out on most days and water is available all along the cruise. We kept drinking sugary mocktails, which were delicious but surely not very healthy. Also, the prices of the regular cocktails and drinks are not too high, with a bottle of wine starting at 20 Euros during dinner and a mojito costs 7,50 Euros. In summary, I would not get a drink package at all, unless you like to get drunk and party every night. The food quality at the buffet is reasonable but it gets pretty full, so the option for a quiet dinner on your table is great, although the selection is limited and you need to dress up a little. Be aware of the dress codes: There is a forrmal dinner, a white night and a Gala dinner and although not everyone in the cruise follows, it is nice to fit in during seated dinners. In my experience, staff were extremely friendly and the service was great (we ordered breakfast in the cabin on the departure day and had it on the balcony as we cruised out of Stockholm) We had the impression that most staff look happy, which gives you a good feeling. We did experience a couple of angry guests on the other hand, shouting at the customer service staff. If you do not like criowds or screaming children, there are many ways of avoiding them. The ship is so big, you can alsways find a quiet spot on one of the decks. There are many first-timer traps that are easy to fall into: The photographs, the souvenirs, the overpriced tours, the drinks and the spa. If you are sailing in nice weather, you don't need the spa. It is tiny, dark and the sauna and steam bath are separate for men and women, so if you are a couple you cannot share the experience. There are six jacuzzis and three swimming pools, two without loud music, you can enjoy without extra payments. The spa does not have a pool, only two indoor jacuzzies and a tiny relaxing area indoors. In Tallin and Helsinki do not book tours nor use the hop on hop off buses, you can take public transportation to the center of the cities which are easy to walk along if you are used to touring on your own.In St Petersburg we took the Costa tour, it offers some advantages, such as the fact that they wait for you if you are a bit late to come back,which might happen since the traffik is so unpredictable. You also feel very safe in the bus and during the tour. You might choose to take a tour on your own, bit it is necessary to have a visa from the Russian authorities to disembark without a booked tour. In all, Costa Magica was a pleasant experience and we would like to travel again on a different route some other time. Read Less
Sail Date July 2018
This was the first time I went on a cruise. I went with my mother, who had previously been on two cruises with RCI. We travelled to Stockholm by train, having spent the previous night in Gothenburg. We arrived at Stockholm Södra ... Read More
This was the first time I went on a cruise. I went with my mother, who had previously been on two cruises with RCI. We travelled to Stockholm by train, having spent the previous night in Gothenburg. We arrived at Stockholm Södra Station and took a taxi directly to Frihamnen, where Costa Magica was boarding. Boarding went very smoothly, we had to wait for maybe 10-15 minutes before we could board the ship. Costa Magica's décor is rather lavish, with thousands of works of art onboard. Depictions of women, in various states of (un)dress, is a theme onboard, which some more conservative passengers could possibly find slightly shocking. The age is beginning to show (she was launched in 2003), and the colour scheme could be called gaudy by some (I rather liked it). The ship's slogan is "Cruising Italian Style", and the aim is to cater to European tastes. In practice, the great majority of the passengers were Italians, the rest seemed to be mostly Spanish, French and Russian. Consequently, most announcements are made in Italian, English, French, German, Spanish and Russian, which means that announcements tend to be rather long. Due to the large number of nationalities among the guests, Costa Magica staff makes an effort to seat people who speak the same language together at dinner, which is a very good idea. The quality of the food is OK, ranging from bland to tasty. Costa being an Italian cruise line, the food in the main dining rooms is heavily dominated by Italian cuisine. The buffet is more international, the food arguably tastier (!) than the main dining rooms, and we noticed as the week progressed that the number of guests declined in the dining room and increased at the buffet. Due to the variety of languages among the guests, the entertainment tend to focus on song and dance shows. These were rather enjoyable, but an acrobatic show that was on offer one night was not to our taste. We signed up for an organised excursion in St. Petersburg (if you join an excursion organised by the cruise line, you don't need to apply for a visa), while we explored Helsinki and Tallinn by ourselves. The all-day excursion in St. Petersburg was worth it, even though 2.5 hours at the Hermitage was a bit much. Service onboard was good, the staff was friendly, and especially our cabin attendant Hugo deserves a mention. I would not mind going on a Costa cruise again. Read Less
Sail Date June 2018
We were just scrolling cruises and saw this one ,unbelievable price ,with just two weeks to sailing ,too good to miss ,so booked it !!! Then I started reading reviews how the crew were surly unhelpful etc...and I thought omg what have ... Read More
We were just scrolling cruises and saw this one ,unbelievable price ,with just two weeks to sailing ,too good to miss ,so booked it !!! Then I started reading reviews how the crew were surly unhelpful etc...and I thought omg what have we done ,and worried for the next two weeks !!!!.... Well , how wrong were the reviews ,or what did people expect ...bowing and scapeing...we found everyone so happy ,glad to help you with anything ... Kelly in reception .. Manuel our waiter ,and Denis always in the restruant with a smile , Eddie our cabin Steward.Saulo, Marvin ,bar waiters ,in fact all the crew ..... The food was very good ,downside ..you had to pay for bottled water at meal times , ...you could ask for anything and they tried to oblige us ..I had mash potatoes every night with my meal (cos I love them ) The cabin were very nice and clean ...downside no tea/coffee making facilities The ship was a bit over OTT ,glass , mirrors , stainless steel everywhere ,but so so clean ,lifts always available,... The nightly shows were disappointing,and not to the standard of P &O Fred Olsen . The ship had lots of nationalitys ,and everyone got along fine ,there was a very happy atmosphere on board ,and I would certainly go with them again ... Read Less
Sail Date May 2018
This was our first cruise. We needed a cruise that fit in with pre-allocated holidays at work and also to discover somewhere new. The Western Mediterranean ports have mostly been visited on other, non cruising holidays, so we wanted the ... Read More
This was our first cruise. We needed a cruise that fit in with pre-allocated holidays at work and also to discover somewhere new. The Western Mediterranean ports have mostly been visited on other, non cruising holidays, so we wanted the Eastern Mediterranean and chose a cruise from Venice on Costa Luminosa. Some of the points highlighted in this review may seem trivial to seasoned cruisers but we had 101 questions before our cruise so hopefully this review may help others who are/were in the same situation as ourselves. To anyone like ourselves I would say "don't worry. A lot of things become self explanatory once on board" There are lots of variables when booking a cruise and I did some hefty research on sites like Cruise Critic. Some of the items we booked were merely a "fluke" like getting a drinks package included. We booked around 7 months in advance on the Costa website and chose a Premium Balcony cabin. This allowed us to choose the cabin we wanted and we opted for cabin 7260 which was mid-ship on the left hand side and had cabins above and below us to minimize the noise from bars, disco's, engines, theatre and the sundeck. As mentioned this also included the Brindiamo drinks package - more later. Also, by choosing this type of cabin we could specify preferences about meal times and we chose the first sitting (18:45) and specified a table for two in the upstairs dining room. My wife is on a Gluten Free diet so, a few days after booking, I telephoned Costa in Genoa and told them about the special request. We were advised that they could only guarantee gluten free food if we ate in the main dining room. They advised us not to eat in the buffet for this reason. We paid our deposit and I made a note to myself and paid the balance about 8 weeks in advance. Whilst the initial booking could be done online we could only pay the balance by telephone. Approximately 3 weeks before travel we received an email from Costa with boarding forms and luggage labels which we had to print out ourselves. We traveled from the UK to Venice by train and stayed the night before the cruise in a hotel in Mestre which is a few miles from Venice on the mainland. Our documentation from Costa said that boarding began at 14:00 so we headed from Mestre to Venice late morning and had a bite to eat. From Santa Lucia railway station in Venice it's a steady 25 minute walk to the cruise terminal. There's also a people mover which costs 1.50 Euro's and would reduce this transit time to about 12 minutes. Once at the port (at about 14:05) we handed our suitcases over and were given embarkation number 15. We proceeded to a waiting room and discovered that they were processing group number 12. We sat and waited for a short time before they called number 15. There were long queues but we seemed to move quickly. After checking in we had the obligatory pose for the camer-man and headed to the ship. It took exactly 1 hour from arriving at the terminal to getting to our cabin. The cabin was excellent. Plenty of room. A decent sized en-suite. Balcony with two chairs and a small table. Mini-Bar and a comfy bed. There was a selection of fruit and biscuits for us and a sign saying that they were gluten free (as we had told them). It was my wife's birthday on the day of boarding and there was a birthday card from the captain waiting for her in the cabin. On the bed were our Costa Cards, and some other information. At this point we discovered that people were allowed on-board from 11:45. So we had been killing time all morning waiting when we could have been on the ship 2-3 hours earlier. We had read many articles suggest things to do during the first few hours onboard. To put it mildly, we were overwhelmed. I think initially someone had suggested the pool. We didn't get this far until day 3 ! Each day a "Diary de Bordo" is delivered to your cabin. This shows navigation, weather and entertainment information and also information about shore excursions (where to meet and at what time etc). However, something that we almost missed was the "Welcome meeting" which was done at 15:30 in the Grand Bar Ellectra for English speaking guests. We found this very useful and would strongly suggest that any novice cruisers like ourselves seek this out on the first afternoon. We were advised that "English Speaking Guests" totaled 440 on this cruise. English speaking guests are those who don't communicate in the main languages used (French / German and Italian but not Russian). So included in this number were Swedish, Norwegian and Brazilian nationalities as well as British, Amercan and Canadians etc. I believe there was also a Russian host on board but ship announcements were not made in Russian. Whilst I am not privy to exact numbers I would estimate that the cruise consisted of 40% Italian, 25% German, 25% French and 10% split between other nationalities. It was rare to hear any other guest speak English on board. Most of the ships activities are on decks 2, 3 and 9. It's a beautiful ship. Very clean and well maintained. It was interesting to watch the officers do their inspections and pick up on the tiniest area that wasn't clean enough and tell staff to clean it. The Costa Card :- in our cabin was a Costa Card. This was our "passport" to the ship for the next week. It opened the cabin door and was used to obtain services on board. It was shown (and scanned) when leaving on shore excursions and likewise when returning to the ship. As our cabin included certain drinks we had to show it whenever ordering a drink. Each bar has a drinks menu. Next to each drink is a colour code representing the various drinks packages. I believe a grey dot represented a drink included in our package. Should we have ordered a drink that was not included in the package we would have been given a receipt and this amount debited to our room. Drinks on board generally ranged from 3 to 6 Euros. We subsequently discovered that our drinks package would have cost us 27 Euro's per day - that's between 5 and 9 drinks per day to make it worthwhile. We probably had about 5. Drinks that are included in your package convey no surcharge. However, anything not included has a 15% surcharge levied. Free water is available (by the glass) in the buffet area and pool area at the rear of the ship. Bottled water costs 1.70 Euro's (plus service charge) for 0.5 litres. One thing worth noting is that we were told that for environmental reasons all drinks are by the glass. When ordering a Pepsi it was poured from a 330ml can into a glass holding 250ml. What happened to the last bit I have no idea but we never saw them "recycle" a drink by pouring a bit from one can and the rest from another. The main dining seemed to be quieter (and smaller) on deck 3 rather than deck 2. Our waiter said the later sitting was the busiest. We found the food the be excellent. Yes, there is an Italian theme but also plenty of choices that are not just pasta. Each evening my wife was given a special "Gluten Free" menu which generally contain choices not available on the standard menu. Our waiter was slightly dour on the first day and we recalled some bad reviews with trepidation. However, we joked with him, talked to him and, by the end of the cruise felt that he was one of our best friends. A truly warm, genuine person. The cabin steward was also a very kind, warm person. Always smiling and kept the cabin in immaculate condition. When we got to the cabin on the first afternoon we could choose the time that would suit us best for it to be cleaned. We opted for the afternoon/evening as we would normally be having dinner. We had a very slight problem with a light not working and the cabin steward immediately stopped everything he was doing to fix it (it transpires that a previous guest had unplugged it) The bar staff were also great. Often remembering who arrived for drinks in what order and dealing with 3 people at once. On our subsequent feedback questionnaire to Costa we rated the ships officers quite badly as they hardly spoke and were miserable. However, without exception, the "normal" staff were incredibly attentive and cheerful. If you engage with them you would be treat like royalty. I received a free drink at the bar one day because, he said, " I had made him smile". Also, I had a daily ritual with one of the chefs at breakfast. Early in the cruise she was singing "You are my sunshine" as it was a beautiful sunny day. As the week progressed I asked her about the song of the day. As she normally was cooking omelets we had songs like "How do you like you eggs in the morning" and "Smile" though we changed the words a little from "Smile though your heart is aching" to "Smile though your eggs are breaking". Even though my wife was on a Gluten free diet we did use the buffet area on more than one occasion. My wife has an intolerance to wheat but if we are sensible we can work out what foods are likely to contain this substance. By 8am the buffet was busy. As early risers we were there at 7-7.30 and it was almsot deserted. The buffet restaurant opened about 11.30 for lunch. Usually at this time (until about midday) it wasn't that busy. However by 12:30 people were hunting for tables. There are four main serving areas. However there may be small variation with what's available at each one. For example, one may have carrots whilst another one may have the carrots swapped for Broccoli. Unless you are really picky and desperate there is certainly no need to visit more than one serving station. We only visited the buffet once in the evening and this was at 8pm and found it to be quiet. There is some repetition of food and some dishes (potato wedges appeared every night) In the main dining room you have an allocated table for evening meal but you are shown to a seat at Breakfast and Lunch which could be anywhere and generally only on deck 2 (the upstairs restaurant is only open on an evening). We had breakfast in the main dining room once and was bitterly disappointed. There is a small buffet area and you can also order one of a themed breakfast - so they had an American breakast, an English breakfast a Norwegian brekfast etc. We found, on the English breakfast that the bacon was like charcoal and the egg very "snotty". However for lunch and evening meal the food was spectacular. The portions are not huge but the menu is based on having 4 or 5 courses. We really enjoyed our meals and found them to well presented and very tasty. Dress code was varied. Each night there was a theme. Red & Black night / White night / Mask night. I would estimate that only 10% of guests actually took heed of this. People were having meals in shorts and t-shirts - even on gala night. The theatre has two showings. (I believe) at 19:30 if you have a late meal and 21:30 if you have an early sitting for dinner. Each show lasts 35-40 minutes. The first night was a magician who was "ok". Other nights we thoroughly enjoyed each show. One reviewer said "slapstick". We would vehemently disagree. Each announcement was made in Italian, French, German and English. Some people have said this was tedious. However we are an English couple sailing from Italy to the Greek islands. How lucky were we that they even took the time to speak English ? In our opinion - very ! Every member of staff was fluent in all the aforementioned languages. Also, we found it nice to be part of the minority. If, as an English couple, we wanted to be surrounded by English speaking people and visit a destination where everyone spoke English then we could have gone to Skegness. It was an eye-opener in our last port as a cruise ship with predominantly English speaking guests was also in port. Suddenly everywhere in town were British people and it spoilt what I would describe as the "exclusivity". We found the majority of other passengers to be miserable and very bad mannered. The staff would pass you and say "hello, Good morning". You would have been lucky to get a scowl from other guests. At the bar I would say " a cappuccino please". Many, many times I heard other nationalities just say "expresso" or "pepsi". No manners ! Needless to say that their bad manners persisted on shore excursions and meal times. We booked all of our shore excursions through Costa as we were unsure what would happen with self booked tours. This was, to us the worst part of our cruise. Generally, with fewer English speaking guests we shared our coach with other nationalities. French one day, Italian the next etc - however all announcements were multi-lingual Bari - Sassi de Matera We were in port for 6 hours but this tour took 5.5 hours. We were rushed with hardly any time for toilet stops. An audio/visual presentation was made in a cave. The tour guide cut in half way through say "got to go". We were given 30 minutes of free time at the end and told to meet "back here at 17:30". At 17:25 the tour guide took us back the coach, as she was in such a hurry, leaving some guests behind and a couple of these must have been in their 80's. Of course we were then delayed whilst she went back to find them... Keffalonia - Caves/Lake/Beach The visit to the beach was to "look at it" from 1000ft up a maintain. The caves and lake were good but very long queues for the lake (1 hour queue) Santorini - Oia and Fira Excellent tour guide. Excursion spoilt by very long wait to use the cable car. Queuing for 1 hour to use it. Worried about making the last tender back to the boat Mykonos- walking tour of Mykonos Waste of money. Tour guide took us on a 1 hour walk around Mykonos. "here's a windmill", "this is a shop", "that's a church". We discovered more in our own time that with him. Katakolon - Olympia We got a coach from Katakolon to Olympia with entrance included but no tour guide. We were disappointed by the short time we had there and also the lack of signage in Olympia telling you what things were. At the end of the cruise we were disappointed to leave. Whilst we didn't participate in many of the activities available time went by quickly - even our last day- at sea. We are now looking forward to our next cruise - but would like to try another company for comparison. Considering all of the negative reviews on Cruise Critic about Costa we were very impressed and they exceeded our expectations. I use an old adage "behavior breeds behavior". Treat the staff with courtesy and respect and they will treat you like royalty. The poor shore excursions and bad mannered, rude fellow travellers has stopped me rating this as 5* Even though we would like to try another cruise line we would not hesitate to book with Costa again. Read Less
Sail Date May 2018
We chose this cruise for the itinerary which was extensive and awesome! We went in calling this a Motel 6 on water, having very low expectations. We were so wrong, it exceeded in almost every way. Pro's: The ship is very very ... Read More
We chose this cruise for the itinerary which was extensive and awesome! We went in calling this a Motel 6 on water, having very low expectations. We were so wrong, it exceeded in almost every way. Pro's: The ship is very very clean. The staff is very friendly, and helpful. The food was so good, we never had a bad meal! The food is extremely fresh and presented in a beautiful manner. Even the buffet was good. You do not need a water package, but if you are going ask for a free Water USA package, you will receive a large glass bottle of water with lunch and dinner. There is plenty of ice at the buffet a huge concern of ours, no worries. Ask for ice during sit down meals, had no problem. Our waiter Vipul was wonderful anticipating anything we needed. The entertainment is very good in a beautiful show room, we were sometimes lost with the Italian. Definetley pay for the 19.00 laundry deal. Getting on and off the ship was easy. Con's: The only bad thing was the isolation having nobody to talk to, other cruisers were not friendly at all. Read Less
Sail Date May 2018
We chose this cruise because it departs and arrives from a single location (Savona), where we can park our car safely. This is our third time to cruise with Costa and we always enjoy their friendly service and their on-board entertainment. ... Read More
We chose this cruise because it departs and arrives from a single location (Savona), where we can park our car safely. This is our third time to cruise with Costa and we always enjoy their friendly service and their on-board entertainment. The itinerary included some of our favorite locations (Malaga and Barcelona), as well as some places we had not been before (Valencia and Cadiz). The length of stops was okay, except for Barcelona, which was only about 4 hours and was therefore pretty frustrating. Savona is always our starting and stopping place for Costa cruises. This is a lovely little Italian town. Boarding was well organized, with parking and luggage service. We dropped our bags off together with our car, then walked into the terminal and waited for our boarding time. The parking/luggage attendants are really friendly and they took excellent care of our luggage and our car. After boarding, we had time to have a drink or snack while enjoying a view of the harbor, waiting for the cabins to be ready. When our cabin was available, they advised us, and then our luggage was there waiting for us, without incident. Disembarkation at Savona is chaotic and not so well organized. Although Costa enforces the disembarkation schedule, there were too many people in the terminal at one time, making it very hard to negotiate with a wheelchair AND baggage cart. However, we were prepared for this and we just took it as it was. We were driving to our next location so we were not stressed about meeting a plane or train, but I can understand others who did have to deal with that stress. We highly recommend to others to NOT plan to drive a long way on the day you leave the cruise, because you will be really tired. We normally drive a few hours to Firenze (Florence) that day, and that is as far as we would want to drive that day. Prepare to be exhausted at the end of a cruise. On board, we enjoyed the evening shows with fantastic dancers and great musicians. They truly make it easy to have fun. This time we were less than impressed with the overall dining experience, where we felt that the variety was limited, and the qualify of food was not as good as on previous Costa cruises. Unfortunately, Costa does not really cater to travelers in wheelchairs. They have some accessible cabins, but very few accessible suites, and so far we have been unable to get a suite, even though we tried to reserve from the first day the cruise was available online. Maybe we have to have some other connection that we don't know about. More about the cabin below. Excursions organized by Costa do not offer wheelchair accessible buses, so it is up to us to organize ourselves. We gave the "Public rooms" category a lower rating because in many places, the music was way too loud, making it impossible to have a conversation. However, we found a piano bar where the music was to our liking and not too loud, and there we enjoyed snuggling with drinks and having time to just be together as a couple. Overall, we had a great time and are looking forward to another cruise in the next couple of years. One plus of traveling with Costa is that they are registered in Italy and therefore are subject to EU regulations. One of these regulations states that when traveling with a disabled person that needs constant assistance, the companion/carer does not have to pay other than drinks and taxes. Costa respects this regulation and therefore we pay full price only for one of us. However, beware that if you are eligible for this allowance, you must request it from Costa BEFORE departure. We learned about this during our second Costa cruise but too late to request it for that cruise, so this time we were wiser. Read Less
Sail Date April 2018
I read a lot of bad critics before going but we really enjoyed the cruise. Sure there were things we would like to change but overall it was a good one. -the embarkation was at venice. We went with the people mover from piazza roma ( ... Read More
I read a lot of bad critics before going but we really enjoyed the cruise. Sure there were things we would like to change but overall it was a good one. -the embarkation was at venice. We went with the people mover from piazza roma ( tip- remember to buy tickets for the coming back to venice and skip the lines at the ticket machine). The embarkation is very very slow! We waited more then 2 hours, so no need to harry , come very early or very late. We came around 12 and and entered the ship around 3 o'clock. The rest of disembarkation at ports and at venice was pretty good )we had a flight to catch so asked to get first at venice). The ship was very clean, i thought the decor will be italian -something special, but i didn't like it- looked old fashion not at all impressive to my taste. The cabin was a little smaller the the celebrity but clean and the stewart was all the time there- very good. There was cigarette smoke in the corridor (i think from the inner rooms) , complained several times but nothing was done. The food- was very good in the restaurants, good attention and good quality of food. We were worried about the water but because our agency was from the usa we received free bottles at dinner. At the embarkation we did the water package - 13 bottles for 39 euro( don't remember exactly) - so we had water at night and at gym. About the drinking package - we were 2 adults and a 14 years kid - all of us are not great drinking - not soda or alcohol so didn't take the drinking package and bought a wine and water package- 6 wines and some 7 bottles of water for 130 euro. We were glad with this package. Had some beer (4-5 euro plus tax) and some cocktiles ( 7-8 euro). Cappuccino 3-4 euro at evening. During the last days they also selled some wine =very cheap =some 10 euro (not so good but we had for the evening at dinner). The entertainment was mediocre - had a great tenor one evening , the rest were the entertainment stuff - not at all the same level as the celebrity. The theater is very big and very well equipped. The buffer is chaos!! Very bad organised - the tables are for 6 and couples or singles occupy them leaving you no place to seat. Usually we strolled with plates and looked for a place to seat. A lot of noise and a lot of queues ...very bad experience and we preferd to go to the restaurant. Maybe less selection but quieter. The service was very good ! Last problem- there was supposed to be a teens club - a spacial room with play station and etc. No place like this just an announcement to gather near the disco...and the activity was at night with parties- this is a shame because our teen couldn't meet other children his age. OVERALL WE KNEW THIS IS NOT A CELEBRITY OR CARNIVAL CRUISE SO HAD LOWER EXPECTATIONS BUT ENJOYED IT AND HAD GREAT PORTS (AGAIN VERY SHORT TIME AT PORTS...) Read Less
Sail Date April 2018
What we liked about the tour: • The room was an ideal size and the placement of the bed was nice so you could walk around it and could see out the window. • Lighting in the room was more than adequate, except bedside lamps are ... Read More
What we liked about the tour: • The room was an ideal size and the placement of the bed was nice so you could walk around it and could see out the window. • Lighting in the room was more than adequate, except bedside lamps are ineffective. • Not having to listen to the Tour Director or Captain deliver a message each day. • Being able to disembark freely shortly after the ship arrives in port. • Being able to bring sodas and water onboard. • Great room service by Glen and excellent table service in the dining room (table 79). • Destinations of the ship on this voyage. No other cruise line offers package visiting all of these Southern Caribbean ports. • Cost of this tour was reasonable What we Disliked about the tour: • Bed to hard and needs a topper to get rid of crack when two twin beds are joined together. On the affirmative side the comforter was very nice. • Lamps beside the bed to too low to be of any good when trying to read in bed and there are no lights over the bed. • Shower curtain blows open allowing water to cover the floor and floor mat. Lip on shower need to be a couple of inches higher. • Milk or cream not available for your coffee before 0700 or in the evening. Could offer individual serve, powdered milk or a small pitcher out earlier in the morning or later in the evening. • Spouse came down with diarrhea and could not make a Costa tour. At the tour desk in the morning I explained this to the young lady. She said I would have to bring her a written doctor’s excuse to get credit for the tour. This is a stupid request showing lack of compassion for the customer. She would not get me a supervisor to discuss the situation. We went back a few days later with a doctor’s excuse from Martinique, written the day after the tour date, and man on the excursion desk said we had waited too long and credit could not be issued. We went to the front desk said the excuse had to be from the ship’s doctor as they could not trust any other doctor’s excuse. No one told us we had to use only the ship’s doctor or that there was a time limit on submitting a request for credit. Poor customer relations. • No written set of rules for procedures on ship. Where does it say we have to use the ship’s doctor for a written excuse to get credit for not going on a shore excursion? Where does it say you have to turn in the excuse within “X” number of days or you are too late to get credit? Poor customer service. • Not being able to bring wine on the ship to be consumed while on the cruise. Common practice on other cruise lines. Have to pay a reasonable corkage fee or allowed to bring “X” number of bottles aboard for free. • Constant smell of garbage at Deck 1, rear staircase, starboard side. • Cooler used to store ice instead of getting it directly out of the machine. Hands can be in contact with the ice and spread infections. Wife came down with diarrhea after day in Grenada (March 5, 2018). Went to doctor in Martinique (March 8th). • Room next to ours used to store stanchions and signs for controlling traffic flow. Workers in the room every night between 2130 and 2230. Wife got up this morning (March 10th) at 0430 as they were making all kinds of noise for 15 minutes. After she confronted them the noise stopped. There is a metal lip at the entrance to this room and that is where a lot of the noise is coming from. Should not store such items in area with passengers as it is very disruptive to sleep. • Almost impossible to open the four draws under the desk area as they stuck so badly. • Not enough hand sanitizers. As an example only one on Deck 3 entry to main dining room. Needed at least only per side. Only three units in the buffet dining room on Deck 9. • Step up in Deck 1 hallway going from center of ship to rear. Should be marked to prevent tripping hazard. • Only instant decaffeinated coffee served in the main dining room for breakfast. No coffee offered after dinner in main dining room. • Assigned seating for the birds. Sat with a nice couple from Germany who knew very little English and we had nothing in common with them. At a table behind us was a couple from Vancouver, BC who were very nice to talk with and we had much in common. We also had an interior seat and would have liked to sit by an outside window or elsewhere in the dining area. Do not like the assigned seating. Read Less
Sail Date March 2018
We chose this cruise especially for the weather in this region at this time of the year. We traveled with a group of sixteen people. Four families with children between 15 and 23 years old.The procedure for boarding and disembarking was ... Read More
We chose this cruise especially for the weather in this region at this time of the year. We traveled with a group of sixteen people. Four families with children between 15 and 23 years old.The procedure for boarding and disembarking was childishly simple and hardly time consuming. You can see that the ship comes at age but everything was in excellent condition. And the staff were visibly busy with her duties throughout the day. As if it were a military operation. Every day I put a fingerprint in the elevator, but within a few hours it was polished away. The ship is equipped with a diesel-hybrid propulsion. This results is an almost vibration-free experience. Noticeably better than all other cruises that we have previously made. And; no soot on the stern as we have experienced on previous cruises. Our cabin (Standard Balcony Hut) was fine, clean and had a spacious balcony. A few more wall sockets may be installed; there is only one wall socket installed at the desk. The dinners and other food on board are of excellent quality and you have more than enough choices. In any case much better than most of us eat at home! What is annoying is that there are many times that all restaurants are closed at the same time for several hours. You can not get anything to eat on the entire ship. This is especially difficult for our children who came out of bed late. You get the impression that it seems to have something to do with cost savings. That is a serious flaw of this ship and different than we have experienced on all our other cruises. In terms of entertainment, there is enough choice for everyone. Nothing special, however. An average experience compared to previous cruises. In general; the staff on board is fine. We had a not so customer-friendly cleaner at our cabin. If we wanted to go to our cabin during cleaning, this man was very irritated to us. The other participants from our group luckily did not have this experience. The Italian staff at the reception was not particularly friendly and helpful. But luckily we did not need that much. Our route took us to Dubai, Muscat, Sir Bani Yas Island, Abu Dhabi and Dubai. Due to a rough sea we unfortunately could not disembark to Sir Bani Yas Island. After a sea day, that was a minor disappointment. The ship therefore immediately headed for Abu Dhabi where we had an extra evening. In Abu Dhabi buses were ready to take us to a shopping center for free. Our children have had a great time on board. This was partly because we were with a group ourselves. I do not think we will choose this ship again for a next cruise. But if it just happens to have the right itinerary for us, then we do not doubt and we choose Costa again. Read Less
Sail Date February 2018
We took this cruise for two reasons: the great itinerary (initially 6 port stops in 6 days, although the last one in St. Maarten was cancelled after the Sept. hurricanes), and the fact that it was one of the only cruise ships departing ... Read More
We took this cruise for two reasons: the great itinerary (initially 6 port stops in 6 days, although the last one in St. Maarten was cancelled after the Sept. hurricanes), and the fact that it was one of the only cruise ships departing from the Dominican Republic where we were spending 3 more weeks on this trip. All-in-all, we weren’t disappointed. We expected that the other passengers would be mostly European, but we were flabbergasted to find out that we were the amongst the only English-first-language passengers on the entire ship! (we only heard English being spoken by any passengers between themselves once on the entire cruise). The passengers were about 30% Italian, 30% French (including many from Martinique and Guadeloupe, and some French-Canadians), 30% Spanish- and Portuguese-speaking (I think mainly from South America), and 9.99% Northern European, who mostly had to communicate with the service crew in English, who were mostly Fillipino, Chinese and Indian, and English was their only second language. Anyway, we didn’t view this as a disadvantage since it lent a decidedly European flair to the cruise, and this may have been the reason that they assigned us our own table-for-two at dinner. The Isla Catalina stop was basically a beach day at a very nice island beach just a few km off the coast of the D.R. near La Romana. The other four port stops were four very interesting and beautiful islands of the Lesser Antilles, St. Kitts, Antigua, Martinique, and Guadeloupe. We were not interested in beach, catamaran or scuba tours and wanted to see the interior, seascapes, and historical sites on these islands. We only took one Costa tour (in St. Kitts) due to the relatively short port stop, and we had previously booked the remainder of shore tours via the internet with private operators, all of which were probably better, longer, and cheaper than those offered by Costa. The food was generally very good, especially in the main dining room, where the dinners were six courses with fresh plates and the right cutlery for each course, and the service was excellent. It was mainly Italian with only limited pasta, with mainly fresh ingredients in imaginative dishes. However, beef and shrimp offerings were limited, and steak and lobster were never offered except for a significant additional cost, even for the gala dinner. The desserts at dinner, especially the chocolate ones, and also in the buffet at meal and snack times, were excellent. Every day they offered excellent small sandwiches, real Italian pizza, and those excellent desserts in the buffet. However, that was it for snack foods. The ship was very clean, with handrails and walls being wiped down often. The entertainment in the theatre was pretty good, as far as it went. The lead male and female singers, as well at the dozen dancers were very good, but most of the shows were limited to 45-60 minutes. However there was no show at all one night, and another night was wasted on “The Voice of the Sea”, basically a corny passenger karaoke show with judges (although this drew the largest crowd from the mostly European passengers – Italian culture at its finest!). However, we had recently taken an MSC cruise which, although no better in other regards, offered far superior, longer, and more varied theatre entertainment. In fairness, MSC seems to be head and shoulders above most other cruise lines in this one cruise feature. The bigger disappointment was the remaining entertainment in the lounges, where the singers and musicians were quite mediocre. In the main dance lounge, I kid you not, they actually sang that classic, great 1960s hit “Itsy bitsy teeny weenie yellow polka dot bikini” in heavily-accented English with a Latin beat with dozens dancing to it! Again, Italian culture at it’s finest! Drink prices were EUR 5-6 for basic beer/wine/liquor, up to EUR 10 for fancy cocktails. The basic drink package was EUR 188, so you would each have to have almost 6 drinks/day to break even. Like all cruise lines, they state that bringing alcohol on board is not allowed, but we put a bag of wine and a bottle of scotch in a plastic bottle in our luggage and it was not detected, saving us a few hundred dollars. Juice/water/coffee/tea was available free only at breakfast, but only water at lunch/dinner, and they had the audacity to put up a sign saying not to fill your water bottles with the free bulk water (yeah, right!). However, this is a remnant of European culture where one must never stoop to drinking safe tap water, but only expensive bottled water that costs as much as the wine or beer! As I said, the lower level Filipino, Indian and Chinese staff were generally hard-working, polite, and excellent at their jobs, but some of the mostly Italian senior staff were insufferably snotty. I asked one of them a simple question, which they replied in a haughty and rude tone, and then later it turned out the answer they gave me was totally wrong! One little thing, however, really showed their attempt to extract every Euro from the passengers: at the port stop in St. Kitts the ship docked at the commercial port some 3 km from the city centre where the two other piers were taken by other cruise ships. I would guess that the port authorities would charge more for the premium central piers, however its not unusual for a cruise ship to have to dock at a more distant pier and run a shuttle bus service to the town centre. What is unusual, however is to have the audacity to charge the passengers EUR 7 to take this shuttle! However, apart from these minor annoyances, this was a pretty good cruise, and is recommended if you want to see these particular ports and you can get the cruise for a good price. Read Less
Sail Date February 2018
Here is a review for those who are wondering about trying Costa. There are not many reviews on this site for Costa. For the reviews that do exist the type of traveler that wrote them is unclear. We have traveled to Europe a half dozen ... Read More
Here is a review for those who are wondering about trying Costa. There are not many reviews on this site for Costa. For the reviews that do exist the type of traveler that wrote them is unclear. We have traveled to Europe a half dozen times and loved it. We are only fluent in English but are perfectly comfortable traveling in non English speaking parts of the world. This was our ninth cruise, most of them on Princess and RCCL. We are not picky cruisers, do not expect perfection. Our main love of cruises is being out on the ocean and escaping the cold winter weather for a couple of weeks. We always get a balcony room but really have no interest in a suite. We enjoy good food but do not go on a cruise to find it. We have never been compelled to eat in a ship’s specialty restaurant. We picked this cruise because it fit our allowable dates, the price was very good, and we liked the features of the ship (promenade deck is a must). We also liked the itinerary because it went a couple of places we have not been to before. Showing the conclusion up front: Our cruise was good but we will probably not choose Costa again. Things we liked: Our room was good. Our room steward was great. We like ballroom dancing and it is true that Costa is great for this. The shows in the theater each night were some of the best we have seen at sea. The ship has a great promenade deck which we used for walking each day. We loved the way the Europeans partied and danced each night. Enjoyed all the nights the waiters did a show in the dining room. Enjoyed the captain’s cocktail party. The ship was clean and well maintained. Things we did not like but were not big issues to us: Our bags were very late getting to our room. Check in was not very efficient. Example, had to take our cruise cards to a kiosk on the ship to link a credit card instead of doing it with the lady that checked us in? We wanted a couple of postcards of the ship. First of all they cost and second there was only one available at the shop. I was told to come back the next day and they would have more printed. Really? One card for a ship with 2800 people on it? On disembarkation day we waited an hour past our time with very little announcement as to what was going on. We ordered a frozen drink one time it was so bad we never tried again. We ordered a Bloody Mary one time; it was so bad never again. After that we ordered beer or wine or a wine cooler. Things that influenced our thumbs down: Service in the restaurants and bars was definitely below what we have experienced on other lines. I would guess 1 waiter for 5 waiters on other lines. Our poor waiter at dinner was taking care of twenty people. Our dining time and table did not get linked to the other couple we were traveling with. The head maître d never did get this problem solved (unbelievable?). We didn’t like all the extra charge items on the menu every night (no lobster unless you pay for it). No coffee after desert unless you pay for it. I really think every cruise line should let you bring on at least one bottle of wine and some soft drinks if you want to. We hope this review is helpful for other cruisers like us. Costa is not horrible, just not quite good enough for us to come back. And for what it’s worth, the few other Americans we talked to during the cruise seemed to feel the same way. The Europeans on the cruise seemed to be having the time of their life. Read Less
Sail Date February 2018
Have just returned from short cruise, and was concerned on the poor reviews on Costa Cruises. However, we found very little to complain about, and thought it excellent value. Embarkation was very easy, our premium balcony cabin was large, ... Read More
Have just returned from short cruise, and was concerned on the poor reviews on Costa Cruises. However, we found very little to complain about, and thought it excellent value. Embarkation was very easy, our premium balcony cabin was large, clean and comfortable.The decor on the ship in public areas is rather gaudy, but as someone pointed out, by the second day you didn’t notice it! The food was generally very good, although the amount of choice on the dinner menu in MDR varied from day to day, but always offered at least 5 courses. Had heard through CC that water in restaurants was only served by the glass. This was incorrect on this ship, and a large bottle of water cost around 2euros. Also available was 50cl carafe of red or white wine for 11euros, which was quite acceptable. The evening entertainment was varied, and the standard comparable to most cruise lines eg Princess, Celebrity and P & O. Although not many British on board, there was no problem with communication with the Crew, and we felt that there was a wide age range of passengers.Disembarkation was extremely easy, just walked off at passengers convenience. Would advise anyone to give it a try, and think that most people will be pleasantly surprised. Read Less
Sail Date February 2018
To meet up with Italian friends this was the perfect venue. Every evening the shows were especially entertaining: the tenor Emanuele Servidio is world class, worth taking the cruise just to hear his voice. The shows had amazing singing, ... Read More
To meet up with Italian friends this was the perfect venue. Every evening the shows were especially entertaining: the tenor Emanuele Servidio is world class, worth taking the cruise just to hear his voice. The shows had amazing singing, dancing, production & lighting. Max, the cruise director, is hilarious-he speaks all the languages as fast as an auctioneer! The animation team has so much fun that it is infectious. There’s plenty of dancing & music after dinner, piano bar. You need never be bored unless you choose to. The staff is very attentive, helpful, & genuinely seem to like what they do. I really enjoyed the contests & skits that the different departments presented on the final day at sea. The staff is multi-talented(bartender juggler, choreography by waiters in dining room, etc.) There were many well behaved children on board with organized activities. The excursions were good without being great. This cruise was the most fun of the 20 cruises I’ve taken. Read Less
Sail Date January 2018
We chose this cruise for price & timing was good to get away on short notice. It offered 10 nights on an itinerary we love and have been to before. Belize & Roatan, Mexico and more! We have taken several cruises over the years ... Read More
We chose this cruise for price & timing was good to get away on short notice. It offered 10 nights on an itinerary we love and have been to before. Belize & Roatan, Mexico and more! We have taken several cruises over the years and even worked on Carnival and Princess ships as entertainers for almost 9 years. We knew when booking this cruise it was not going to be high end, but, it was very nice. The staff were fantastic including all restaurant and cabin steward. The musicians were fantastic, especially the Sherade Band, playing popular music incl. rock, country rock. I read the bad reviews before we booked it, but I don't listen to negative people that want to pay cheap prices and expect royalty when they get there. Our cruise was around $1700 for both of us, tax in (Canadian)! You couldn't take a trip 5 hours away in a hotel for 10 nights for this price. Lots of food choices in the buffet and we did eat in the dining room 8 out of 10 nights. The vibe of the crew and staff was friendly, helpful and really seemed to care about us and our needs. The ship was primarily Italian speaking people as it is an Italian based ship. Read Less
Sail Date January 2018
Don't believe any bad reviews most of the complaints are from people who haven't cruised in a while and things have changed, not so much for free but this is the same on al cruises. We had such an exceptional cruise the only ... Read More
Don't believe any bad reviews most of the complaints are from people who haven't cruised in a while and things have changed, not so much for free but this is the same on al cruises. We had such an exceptional cruise the only reason I couldn't give it a perfect score was there were a couple of tiny issues. 20 years ago we sailed on the Costa Victoria and loved it. This ship had an exceptional price and great itinerary. So we thought we would try Costa again. First of all the upgraded both ourselves and my parents to ocean view cabins. The cabins were huge with even sofas in them, my parents had an obscured view on the deck with the lifeboats but the size of all there windows made up for that. Italian is the main language on board so any announcements you had to wait for the english version. The mandatory lifeboat drill was fast and efficient so much better then many other cruises. The ship was elegant and so easy to get around. The meals in the dining room were excellent although a little strange as we are Canadian so not used to european flair. We could get water from machine all day. I brought "Monin" flavouring in my purse so just gave it a little squirt and had lovely cranberry or lemonade drink anytime. Make sure you sign up for the Cost club card before you go so you can get 25% off almost everything including the wine you order before you board. Also 50% off the specialty restaurants and some foods. Make sure you download the costa app so everyone can keep in touch with cell phones on board for free. Do not buy the internet plan, you can get the social media plan for $4 a day to keep in touch with people and keep it on all the time with unlimited picture sending, data and even facebook calling. Sign up on ship for that. We loved the 4 d theater it was fun and cheap with the card. The shows were 100% some of the best entertainment we have ever seen, you will not be disappointed! One night we were treated to a 1 hour mesmerizing performance from a world famous Opera singer. The next night he was sitting in front of us and I had to tell him how his performance was a lifetime experience for me. I have never heard and opera singer and his voice was incredible and it wasn't even in english. We loved all the private places to hang out, and we never felt crowded with all the people onboard. Lots of places to play cards. The spa was wonderful and quiet my mother and I spent the whole last day there while we were at sea. The pool area has a big dome that they can close at night or rainy days so that was great as our days were not the nicest. One thing we liked that anything you had to pay for was clearly marked on menus and on the schedule for the day, we didn't feel like we were hounded to spend our money. There are a few things we didn't care for: The main pool deck music was very noisy in the day time, we would pick an area away from the main pool area. No comedians, we knew there wouldn't be as not many english people but we did miss it, not the ships fault, just so you are aware. No free ice cream, but they did have by the pool that you could pay for. They messed up our wine order but after fixing it we ended up with 2 free bottles, so this ended well. Hamburgers at buffet were terrible but excellent in dining room. The breakfast service was nice to have buffet there as well but it was hit and miss with the food orders. Not the same waiter everyday they sat you as you came in. We would of like to see a larger selection of cruise wear in the shops. Port of calls: Do not go on the Evocative river cruise in Belize, it is a 2 hour speed boat tour with very little time to see animals, it was a cold day and would never have gone on it had we known. The only place to shop is Key West, every place else on the itinerary only had Mexican trinket stores. So get your shopping done there. We rented a taxi for $125 in Roatan for the whole day, he took us to the Sloth farm, Butterfly farm, waited to shop in a nice little beach area and took us for ice cream downtown. His name is Hector and he was wonderful. No need to book a private tour this was the best way to go. Admission to the 2 places were only about $10 each. Casa Maya is a waste of time to go into town unless you want to suntan on a beach. The only stores are trinket stores and there is a bunch of them right at the port with entertainment. Just stay there it is free. We did have fun going for a tram ride into town though but need to get a taxi back. Cayman island had a bit of shopping but mostly just surf shops. Cozumel looks like it might have some shopping but we were there on Sunday so half of the places were closed. Getting on and off the ship is easy, a bit slow getting off because of an arrest at immigration but once off Canadian passport holders were pushed through a fast lane with only a few people. I would definitely sail with Costa again but I will do an east coast cruise next time. Read Less
Sail Date January 2018
Grabbed this cruise first the balcony price was great and second for the opportunity to scuba dive in some warm waters, forget it about it! The strong cold front chased us all the way down to Belize, the only spot Millie and I got to get ... Read More
Grabbed this cruise first the balcony price was great and second for the opportunity to scuba dive in some warm waters, forget it about it! The strong cold front chased us all the way down to Belize, the only spot Millie and I got to get wet at, Grand Cayman and Roatan were weathered in. By the time we got to Cozumel both of us had congested heads. Must complain about the dive operation Cozumel they kept our deposit NEVER again will we make a deposit ahead of time without refund ability. Roatan without scuba diving gave us time to visit a nature refuge with sloths, monkeys ande parrots that climb all over you, really cool place to visit while at Port. Costa Maya we took our own tour for a 2 hour drive each way to some Mayan ruins that most do not get to with large faces chiseled in stone. I like dancing for some reason the disco did not open until 12:45 no way! The first day at sea we all were informed that there was no ice cream on this cruise, the screaming was unbearable and a mandatory headcount was ordered to make sure nobody had jumped overboard. Group of formal dancers took up some to rooms perhaps this is why disco was late? Read Less
Sail Date January 2018
I brought my elderly parents on a Cruise for New Years. We have been on other Costa ships before as well as the Norwegian Gem. I was very concerned when I saw the terrible reviews for this ship. Our previous experiences with Cost were ... Read More
I brought my elderly parents on a Cruise for New Years. We have been on other Costa ships before as well as the Norwegian Gem. I was very concerned when I saw the terrible reviews for this ship. Our previous experiences with Cost were quite good, so when I saw the very cheap price, I booked right away. Well, I was glad to see that the poor reviews were not reflective of our experience. Although there is room for improvement, the overall experience was quite good. Let me start with the positives: The food in the dining room was very good. A bit hit or miss, though. Some days/evenings it was delicious, others it was just ok. But it was never bad. We went there for most breakfasts, lunches when it was open, and all dinners. Our waiter was fabulous. Although he was very busy he never made us wait or feel like we were asking for too much, even when we asked for a different entree or dessert because the one the next table ordered seemed delicious! All the staff was very friendly, approachable and willing to help with any requests. The negatives were few and far between: The buffet was NOT GOOD. The food was mediocre at best and the lines were ridiculous. There were far too few sections open at all times. There were always some sections closed and with a full ship, that shouldn't happen. When we first arrived, it was about 4:30 by the time we went to our room and got settled. When we went to the buffet it was closed! I thought that was ridiculous. This was our 5th cruise and on embarkation day, we could always find something to eat. The servers we spoke to told us we had to wait until the buffet reopened at 6:30. Well, with two elderly parents, I wasn't going to give up. Finally, we found the buffet manager who made us 3 plates of food to eat. It was very nice of him, but I didn't appreciate having to hunt someone down to beg for a meal after we paid for an all inclusive cruise. Another thing I think needs to be looked in to is the accessibility for the disabled. I was very happy to see that on the second day at the pool, many lounge chairs had disability reserved signs on them. It was great. However, I didn't realize this was only because the ship was in its first port. When most people left the ship for excursions, the disabled signs were place on the loungers, when the ship was at sea, the signs disappeared. This makes absolutely no sense. When the ship was docked there were tons of empty loungers. There was no need for the signs. When the ship was at sea there was nowhere to sit. That's when the signs should have been out. The worst part was that the people on the ship (tourists) were so rude! They took towels off loungers and claimed them for their own. And I don't mean those loungers where people placed towels and didn't return for hours (that happened too). I mean I left my towel on a chair, brought my dad to the handicapped bathroom (I was gone for about 5-6 minutes) and when I returned someone had removed my towel and put their things on my chair! And try getting into an elevator with a person using a walker! People don't even let those on the elevator exit, before they shove in! We often times were the first people waiting for an elevator (we actually pushed the button) and when the elevator arrived, were not able to get on because those who came after su beat us to it! I don't expect special treatment because my dad has a walker, but I do expect that if i get to the elevator first and a bunch of other people arrive, they let the first people go first. Or is that just a Canadian thing? I never have this issue in Canada! Finally, the only other thing I didn't like was that just about everything cost extra! I mean even pizza and hamburgers! They had regular hamburgers at the pool grill during the day and they were very good, but if you wanted one for dinner it was considered a specialty restaurant. This was true for pizza as well. I get that the fine dining restaurants would cost more, but pizza and burgers? Other than that it was a very nice trip. The cruise line can't control the behaviour of the guests, which was the main problem. If you can put up with rude travelers, you will be fine. Read Less
Sail Date December 2017
My husband and I (50s) and our daughter (20s) chose this cruise because it was a favorable price for a Christmas cruise, on our bucket list. We had cruised with Costa once before in 2010 and enjoyed it overall. Booking the cruise, I was ... Read More
My husband and I (50s) and our daughter (20s) chose this cruise because it was a favorable price for a Christmas cruise, on our bucket list. We had cruised with Costa once before in 2010 and enjoyed it overall. Booking the cruise, I was surprised that we would not receive and previous guest credit for our other cruise, since they only give credit for 3 years, but more on that below. Embarkation: Unlike other cruise lines we typically use, embarkation was between 1 and 9 p.m. Since we didn't have any early boarding privileges, we meandered on our drive, arriving around 3:30. There weren't any lines for any aspects of embarkation, and we were on the ship quickly. Room was ready and luggage arrived shortly after. Because of the later embarkation time, muster was scheduled between the two dining times. This was a fiasco! Our poor waiter was trying to get all of our meal served (on the first night, which is always slower anyway) before we had to rush back to our cabins, get life jackets, go to our station. Muster was very disorganized (aside from the fact that they scan cards, which is good), and we were subjected to heavy fumes. People were coughing, putting scarves over faces, etc., and someone almost passed out. When we tried to let someone know about this, the muster helpers were very nonchalant, and non-helpful. Didn't inspire much confidence for a true emergency. Ship and Cabin: Deliziosa is similar to the Carnival Spirit class ships, which are my favorite. They seem to be just the right size and have a good crew: passenger ratio. I rarely felt crowded into long lines. We had a balcony cabin. On Carnival, it would have been considered an obstructed view, but we were not told this at booking. However, we have stayed in these cabins before and the price was acceptable. The balcony is a standard size, fitting 2 chairs and a table. A downside of Costa was that they allow smoking on balconies, and we had a smoking neighbor. The room had plenty of storage space for the three of us, including in the bathroom. Our cabin steward, Adamson, was stellar (a nice change from our recent Carnival cruises, where service was subpar). Dining: There were highs and lows here. The dining room dinners were great. Delicious 6-course meals. If you don't like pasta and Italian food, you will not like it; if you do, you'll enjoy trying things from various regions ... and lots of pasta! The special Christmas Eve dinner was very nice. Our waiter was professional and did a good job, given the demands of his section. The waiters seem overworked, with management that don't seem to want to pitch in. The hostess was very rude. At breakfast, they have a buffet in the dining room (?) with the option of ordering off a menu (which they seemed very hesitant to offer). Dining room lunch on sea days was good, like the dinner, but they were very overwhelmed on Christmas day, when everyone decided to eat in the dining room. The buffet at breakfast got to be boring - the exact same foods every day. Lunch was a little better, with some variety, but always very crowded and chaotic. The 'open' times of the buffet never seemed to match our schedule, so we often found ourselves scrounging for the leftovers or there before it was open. There seemed to be scheduling issues. We did try the pay-for-pizza restaurant. The pizzas cost 8.50 and were very tasty. However, on an Italian ship, it seems that pizza should be a 'given' on the buffet. Overall, if you are expecting 'American' food, you will probably not like the dining experience. Illy coffee in the buffet, yum!, with hot milk. A treat! Ports / Itinerary: Our itinerary got shifted because of the hurricane, but was eventually changed back to the original. We ended up being off schedule several times. First, we ended up leaving more like 2 in the morning, instead of 9 p.m., because they were waiting on people whose flights were delayed. I'd not really ever experienced that before. That put us late into our first port, Nassau. Then we had not one, but two!, medical emergencies where we had to turn around. Realize this is not Costa's fault, but it cut our time in Grand Turk in half. Our other ports were Amber Cove and Key West. Since we have been to all of these ports before, we hadn't made any special arrangements (aside from planning one of the Fathom volunteer excursions in Amber Cove, which was canceled due to lack of interest). We walked to Junkanoo Beach for a swim in Nassau, swam at the port in Grand Turk and Amber Cove, and went swimming / walking in Key West. All were enjoyable ports. Entertainment and Activities: Very happy with the variety of entertainment. There were several types of musicians on board, and it was fun to watch many people ballroom dancing. It was nice that there were two dancers on board who danced with passengers. Also, entertainment staff were very present and also did dancing. The evening shows provided a wide variety, and we enjoyed most of those we went to. There was a Bee Gees tribute band (very good), a magician (meh), a tenor (excellent) and acrobats (excellent). We missed the passenger talent show, but heard it was good. The tenor was on board for Christmas, and it was a special treat to hear him sing on Christmas Eve, especially Ave Maria. They also offered a Christmas Eve Midnight Mass and a Christmas Day Mass; we went to the former. They even had Communion! (This went much faster than I expected it would, surprisingly.) There was also a Santa visit for the kiddies, and 'snow' in the atrium. We also enjoyed the various trivia games in multiple languages! Rewards Program: I was pleasantly surprised by the rewards program. Since we were categorized as 'first time,' I didn't expect anything. However, we were given a few nice things: participation in past guest party, a free specialty coffee drink, and 50% off the pizza restaurant (which made it definitely worth a try). There were discounts for other things on board, and I think a free photo from the party, but we never retrieved that. Read Less
Sail Date December 2017
I guess we went with an open mind. As they say..." when in Rome - do as the Romans do" so we adjusted our expectations but ended up enjoying the experience of an Italian themed ship - from the over the top Italian decor to pasta ... Read More
I guess we went with an open mind. As they say..." when in Rome - do as the Romans do" so we adjusted our expectations but ended up enjoying the experience of an Italian themed ship - from the over the top Italian decor to pasta everyday with our meals. We were worried after reading the reviews but I realized that North Americans just cruise differently from Europeans...no bottomless ice teas and lemonades, coffees and teas limited to breakfasts and merendas, lots of pasta, but we got to enjoy Osso Buco, gnocchis, bombolones for breakfast, olive oil and balsamic with your bread instead of butter and many more...Honestly - I enjoyed the food more than the other cruise lines that we've been on. Service was up to par in the restaurants and cabin but they can do a better job communicating with the English speaking passengers. First night apparently was an All-White party and we obviously did not get the memo as we showed up dressed in black...hahaha. Enjoyed the dance lessons and live entertainment was available in many of the bars and clubs. Overall - it was a pleasant experience. Read Less
Sail Date December 2017
Before I go on to Costa Victoria, I read that most of the review are bad. But I will like to comment, overall, we enjoyed the whole cruising. Checking in the luggage was a breeze, boarding, to last day collection of passport n arrival back ... Read More
Before I go on to Costa Victoria, I read that most of the review are bad. But I will like to comment, overall, we enjoyed the whole cruising. Checking in the luggage was a breeze, boarding, to last day collection of passport n arrival back to Singapore. Greet by every staff. The male service crew in all the restaurants or buffet corners are all very friendly, they can remember you and joke with you, but not the female crew, no smile, for food, u can't expect high grade but last night we got lobster n lamb grill was really good. Try to go for the A la carte but queue half n hr earlier. Even embarkment to Phuket, Penang n Malacca is a breeze too. But try to aim for the 1st ferry for Phuket. For activities, most of the staff are nice. The pool is seawater but the jacuzzi is normal pool water. House keeping fold us an elephant using towels, mine is a balcony premium cabin, big room. Everyday my room is clean n nice. Read Less
Sail Date December 2017
Costa Deliziosa – My wife and I just got back from a TA (20 days) on the Deliziosa leaving from Rome and ending in Ft. Lauderdale and let me say from the beginning that all the negative reviews of Costa and this ship in particular proved ... Read More
Costa Deliziosa – My wife and I just got back from a TA (20 days) on the Deliziosa leaving from Rome and ending in Ft. Lauderdale and let me say from the beginning that all the negative reviews of Costa and this ship in particular proved false. The embark was fast and very efficient. We were in our room (BC Balcony) with our bags, in less than 20 minutes. I had booked a few things through MyCosta before the trip,(excursions, wine, etc.) and that part did not work seamlessly. The items showed up on their ship board computer, but the various departments never received the requests. I would probably not do that again. ALSO, it pays to go to the front desk and get a itemized printout of your charges at least three times during the cruise. Service on board was great and efficient. I read all the reviews I could find about the Deliziosa and their TAs in general and here are some of the things that have changed. The common restrooms were all very clean and well stocked. The nightly shows were very good and we only missed one or two. Yes, the main language onboard was Italian, but then the 2nd was usually English. A daily Ship Events paper was in English and the menus were in English as well. We ate most of our meals in the main dining room on deck two, but also tried the buffet a few times. Dining at the buffet was like WalMart on Black Friday. This was not Costa’s fault but our fellow passengers. We met other passengers that had been on other Costa cruises; some as many as 11 times. We asked them what had changed and most said was the details. Things seemed worn and dirty, like where you would put your hand on an upholstered chair. Most guests were charged for water, but US guests were not. German travel companies from what we heard had sued Costa about their automatic tipping policy and won. Therefore, the Germans tip on service and are not automatically charged. We did not purchase a drink package but drank daily Things that did help: we took a multi plug with a surge protector (there was only 1 plug in the room!), we took stick-on wall hangers that worked great to hanging coats, pants & etc. We have trouble with cramping if we are walking a lot, so we took packets of G2 (they make up a 20 oz. btl.) Very nice to have along. We took advantage of having breakfast in our room for only $5 svc chg. Read Less
Sail Date November 2017
This cruise is great for families with or without kids. From the moment we check-in our luggage to the queuing to go into the ship was a breeze. Staff at check-in was very efficient. When we finally got to embark on the ship it was fun all ... Read More
This cruise is great for families with or without kids. From the moment we check-in our luggage to the queuing to go into the ship was a breeze. Staff at check-in was very efficient. When we finally got to embark on the ship it was fun all the way. The staff gave a very warm welcome. Throughout the cruise, staffs were very courteous and helpful. Cabin was very clean although the mattress was hard. We had 2 pillows each and we slept very well. For our first meal we dined at Bolero. The food is good but not fantastic. Ambience of the restaurant was so-so. We decided that we will not be having our meals there anymore. We tried the other two restaurants, Sinfornia and Fantasia. They have better variety of food there. Still good but not fantastic. Much better than Bolero. Buffet menu is the same everyday. I must give good credits for the entertainment and activities. It was so much fun with all the parties, dancing and games. The live entertainment was amazing. I would give it 5 star for the dancers. Would I go again? Yes I would but hopefully they change their daily buffet menu. Read Less
Sail Date November 2017
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