American Cruise Reviews

This was our 9th cruise with American Cruise Lines so we are obviously satisfied with their overall performance. There have been some cruises where they failed to live up to their motto: "Small ship cruising done perfectly". That is a very high standard that they have set for themselves and they have, on occasion, failed to meet it. Their Customer Service team has been slow to address our comments ...

First time ever on a small-ship cruise as well as one just in the U.S. Price included being put up at a nice hotel pre-night with breakfast the next morning, transportation from hotel to ship and from ship to airport after the cruise ended. Never been part of an embarkation or debarkation so seamless. Greeted by staff and crew with friendly smiles from the get-go, which were genuine and did not ...

Love American Cruise Lines and their small ships. We got to know all the passengers and most of the crew. The embarkation and disembarkation went smoothly. The activities director and the historian were excellent. The excursions were well planned and organized. So much planned, you had to choose which activity to go to. One day my husband went to one and I to another. We then shared our ...

We selected this cruise becasue we wanted to see more of the US. This is a new ship with all American crew. So much exceeded our expectations ... the size of the cabin, the onboard entertainment and activities, the shore excursions and, of course, the fabulous food. NOTE: There was lots and lots of storage space in the cabin. Tons of drawers and good-sized closet. Also, a large bathroom ...

We had cruised once before with American Cruise Lines and enjoyed it very much. This cruise was even better. The Constitution was only a year in services as opposed to the Queen of the West and it was all clean and sparkly. The food was delicious and varied with emphasis on seafood available fresh from the Bay, it seemed. The wait staff in the dining room were warm, welcoming, and efficient. The ...

This was our second American Cruise Line experience, after loving our first cruise. But this time was definitely not as good. The ship was lovely and our cabin very comfortable. It was the uniformed officers, or managers, on the ship that were the issue. They did not know the itinerary very well and did not properly answer questions. They alway had their heads in their phones. There were many ...

Being seasoned cruisers on ocean sailing lines, we were interested to try out the American Cruise Line's style of cruising the inland waterway enabling us to visit seaside towns that we'd never otherwise see on a big ship. ACL charged a much higher price but offered a lot less for the money. We already were prepared for a smaller ship with less amenities but found it even more lacking in service, ...

Entertainment is an interesting historian and an excellent musician. All the typical choices at breakfast along with a fresh fruit buffet, 3 main choices for lunch or dinner. The food was good, better than the larger cruise lines, just less choices. House wine was Woodbridge, so you might want to bring your own or buy. The staff was always helpful, cheerful, and really wanted you to ...

We chose this cruise as we were hoping to be at the peak of fall foliage - it was moderate in most ports but you can't control the time of year when the leaves change! It was a very smooth sail - some very nice scenery and some really good tours. I could have skipped Albany and the docks are dismal. It was painful spending so much time there. We would have liked more time at Sleepy Hollow ...

We love American Cruise Lines and delighted to sail on newest boat Harmony. Absolutely fabulous boat, superior crew and service. Our fourth trip on this line and we signed up for another ACL destination in 2020. Seamless operation from embarkation until disembarkation. Spacious and well appointed cabins, excellent entertainment, service and all around fun time. Immaculately maintained at all ...