This was our second American Cruise Line experience, after loving our first cruise. But this time was definitely not as good. The ship was lovely and our cabin very comfortable. It was the uniformed officers, or managers, on the ship that were the issue. They did not know the itinerary very well and did not properly answer questions. They alway had their heads in their phones. There were many issues with the kitchen from very slow service that caused us to be late for excursions to running out of many things. How do you forget to chill the wine then think it's OK to serve it on ice? Really?
The wait staff and housekeeping were excellent - they really worked hard to try to make everything right to the best of their ability.
In one port the tide was so low that it was extremely difficult to exit the tender and this company cater to an older crowd. They should have known to bring an extra set of steps to make this better.
They have offered us a 20% discount if we book our next cruise by March, but after spending $15,000 on this past experience, I'm not sure I'm willing to try again. These are NOT budget cruises, therefore expectations are high and were definitely not met.
There were many repeat travelers on this cruise and they were equally disappointed. It got to the point where at every meal the conversation was about what went wrong that day. That gets old real fast.
This is a new relatively new ship. The sounds system for the entertainment was frustrating the speakers/entertainers as well as the audience. Aside from the Kenny and Kat, the entertainment was poor, especially compared to our first cruise where the entertainment was excellent!
The dining room wait staff was great. Even with the many kitchen problems (slow, wrong order) they remained cheerful and accommodating.
We had a very nice trip - it just was not "Small Ship Cruising Done Perfectly" as advertised and as the price would suggest. It was just "done OK". I will be shopping around before we book another cruise.
The cabin was very nice - clean and spacious.
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