This was our second American Cruise Line experience, after loving our first cruise. But this time was definitely not as good. The ship was lovely and our cabin very comfortable. It was the uniformed officers, or managers, on the ship that were the issue. They did not know the itinerary very well and did not properly answer questions. They alway had their heads in their phones. There were many issues with the kitchen from very slow service that caused us to be late for excursions to running out of many things. How do you forget to chill the wine then think it's OK to serve it on ice? Really?
The wait staff and housekeeping were excellent - they really worked hard to try to make everything right to the best of their ability.
In one port the tide was so low that it was extremely difficult to exit the tender and this company cater to an older crowd. They should have known to bring an extra set of steps to make this better.
The cabin was very nice - clean and spacious.