Review of Utopia of the seas by the way lots of Facebook groups hide bad reviews if run by travel agents just a warning if you only saw good reviews like we did -We’re on Utopia right now and the staff in activities and entertainment are horrible and super rude. Not every person but already two in management who have zero experience in customer service and make you more upset. They also have way ...

We have sailed on 7 cruises over the last 2 years and this one is horrible.. The boat made announcements that friends and family visiting must leave in 30 minutes. We were trying to get to the top of the boat for sail away. With-in 13 minutes of announcements the boat had already played the love boat theme and had pulled away from dock. Room placement was 4 floors above the theater where ...

Terrible customer service ,horrible organization according to tender and waiting time we arrived at the at the caymans island we arrived at 10 in morning they didn’t let us out for the lack of organization till 1 pm and we have to be back by3,30 on the cruise ,also same issue when we arrived Jamaica we booked excursions for discovery beach in description they said and customer service the food ...

Food and service on this ship were fantastic. Everyone was so kind. The ship itself was a mess- the large tv screen over the pool didn’t work the entire trip. The smell of raw sewage lingered throughout various floors and many guests had to request drains to be snaked etc due to plumbing issues. Just about every door latch/handle had some sort of damage, whether it was a stateroom, general ...

Great cruise except but unexpected changes. Drink package has been lowered to $11 from $13 and the prices of drinks has be increased leaving drink package choices very limited. Signs everywhere saying you can just pay the difference. The difference of $1 on a drink becomes 1.72 when the service charge and gratuity are added. Room was very small but had a very large veranda. Dining was a problem ...

I want to start by saying this is my first and only Norwegian experience but am comparing to multiple royal Caribbean cruises I have been on. I want to start by saying the whole 5 day cruise I never once saw a towel animal, I never once was able to get a drink or anything else without having to wait in line, I never once saw a staff member smile or even have a second to present the customers with ...

This was a 4 day cruise from Tampa which was supposed to feature a Key West stop and Great Stirrup Key. Several months before the cruise, Key West was cancelled, supposedly due to fuel costs. We were supposed to be content with the claim that we were getting an additional 2 hours on the private island as compensation. When we arrived at 6 am, the Breakaway already was there. Not sure what the ...

This was our first cruise. We upgraded from a standard indoor cabin to an indoor deluxe. It had a window seat overlooking the promenade. Room size was pretty good. We were happy with it as we spent most of our time around the ship and only spent an hour or 2 in the room (outside of sleeping at night). Food: Ive always heard that the food on a cruise is amazing, but I have to say, maybe I had ...

First and last cruise on Glory. I found the ship to be a party boat with too many people, too much noise and drunks everywhere. Main areas did not seem clean. Preteens running around and screaming everywhere almost not knocking down guests. Not a parent to be seen. Pool was small and way to crowded. Food at Guys was great. Deli was good. Breakfast buffet was good, but dinner was lacking. ...

The service was great, too many people. Special mention to Alejandro, Jun Jun, Elizabeth and Mariano, they all went out of their way to give us a great experience. The food was good. The elevators are a nightmare sometimes we have to wait 10 minutes for one to show up (and usually full). The room cleaning service was really nice. The entertainment for the children was very good, they have the best ...