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1 Helpful Vote
Sail Date: December 2017
My wife and I have done 29 cruises, mostly ocean but several European river cruises. My wife likes new ships so we decided to do the American Duchess. Overall, the ship is fine but we seemed to notice that dinning room service was ... Read More
My wife and I have done 29 cruises, mostly ocean but several European river cruises. My wife likes new ships so we decided to do the American Duchess. Overall, the ship is fine but we seemed to notice that dinning room service was lacking. We couldn’t quite determine the problem. Not sure if the dinning room was poorly designed in that the tables were too far from the kitchen or maybe they were under staffed or even poorly trained. It didn’t matter which meal it was all the same. For breakfast it took for ever to get that first cup of coffee and a refill later was sparse. We had to ask for juice always. The waiters seemed to be very busy despite the dinning room being less that half full. In fact some of them walked very fast back and forth from some where but nothing seemed to get done. The waiters were very kind and friendly and apologized often for late food, etc. I have one suggestion, and that would be to hire a helper or two for the waiter staff just to fill coffee, water glasses, rolls, juice, and bus some dirty tables. Some tables were left cluttered the whole time we were in there. The buffets were not any better, sometimes there were no plates or bowls or they were out of soup or salad item,etc. Overall dinning seemed to be very disorganized and at best I would have to rate it 2star. Other guests we talked to concurred. At times my wife and I would bet each other on whether we would get that dinner roll or that second cup of coffee,etc.. Overall, the ship is in good shape, the cabins are large for a river boat, and the staff is very friendly. It is just the dinning experience is not any thing close to 5star. These cruises are expensive, and when paying over $1000 per day per cabin plus tips you should expect good dinning service. In short, we did not find this good value for the money. I think we will stick to European rivers and the Ocean. Read Less
AQSC Marketing, Consumer Marketing Mgr. - AQSC has responded
Hi scottfree, Thank you for taking the time to submit this review. All feedback is taken very seriously and used as a reference as we are continuously striving to improve our guest experience. We sincerely apologize for any disappointment on your American Duchess cruise and it's value. We are proud to say that since start-up, we have seen a constant increase in guest ratings and have worked very diligently to improve our service each week. It is unfortunate that you did not get to experience our crew at their best, but hope that you may reconsider a cruise with us in the future. Again, thank you for this review. Our best, American Queen Steamboat Company
3 Helpful Votes
Sail Date: November 2017
This was our first trip aboard ACL and the small ship experience was totally perfect for us. Staff were friendly and helpful. Loved the food by Chef Jose - tried almost all the seafood they had to offer each meal. Happy hour in the ... Read More
This was our first trip aboard ACL and the small ship experience was totally perfect for us. Staff were friendly and helpful. Loved the food by Chef Jose - tried almost all the seafood they had to offer each meal. Happy hour in the lounge included drinks and appetizers. Sometimes those appetizers were enough to be a dinner by themselves! Being from the west coast the history of each port was fascinating to both of us. We had never heard of "tabby" as a building material nor the "Gullah" community in the low country. Our docent on that trip was extremely knowledgeable about the history/people/culture of the Southeast. The rear cabins can get a little noisy when sailing / docking since they're over the props/engine & thrusters. Otherwise we loved the room and balcony. Be aware the Jacksonville dock isn't available currently, we had to disembark in Fernandina, Fla and bus ride to the airport / hotels after that. Read Less
1 Helpful Vote
Sail Date: November 2017
lots of fun on this cruise! although the ports don't look like there is much there, if you take time to explore they are very interesting! service is fine-not exceptional, but adequate. Ship is not luxurious, but fine. Food is great! ... Read More
lots of fun on this cruise! although the ports don't look like there is much there, if you take time to explore they are very interesting! service is fine-not exceptional, but adequate. Ship is not luxurious, but fine. Food is great! really a very fun week! Hop-on bus system is great, although you can also walk into and around these ports. Entertainment is fun! Fairly relaxing-can venture out and return whenever you like. Really enjoyed exploring this area of our country. paid excursions were good although not necessary. Really enjoyed excursion to angola prison-very enlightening. Ship is very nice. Some parts a little dated, but in general nice. Crew is very helpful. Enjoyed dining at The Front Porch. Dining room is okay, although service is slow. Huge variety of items offered each evening. Definitely an older crowd, but we took our 17 year old daughter and she was fine. There is a nice pool kept very warm-like a hot tub almost. Overall a fun week! Read Less
AQSC Marketing, Consumer Marketing Mgr. - AQSC has responded
Hi grznuts, Thank you for taking the time to review your trip on the American Queen! We are delighted to hear that you and your family enjoyed the voyage. We agree - the small towns along the Mississippi are charming when you get to explore them. We hope to be able to host you onboard again soon. Our best, American Queen Steamboat Company
3 Helpful Votes
Sail Date: November 2017
This was our first trip with American Cruise Line and we were very pleased. The cabin was larger than on any but the luxury lines. The food choices were limited but the quality was excellent - cocktail hour drinks and appetizers are a ... Read More
This was our first trip with American Cruise Line and we were very pleased. The cabin was larger than on any but the luxury lines. The food choices were limited but the quality was excellent - cocktail hour drinks and appetizers are a very nice touch as were the ice cream sundaes during evening entertainment. The staff was very attentive and cordial. We picked this trip along coastal South Carolina, Georgia and Florida to see the small towns and barrier islands. November was a good time to go - no crowds. The weather was cool with one day with light. The shore excursions were limited due the nature of the area and small towns, but were well planned and interesting. The shrimp boat excursion was a highlight. Local musicians provided good entertainment, unfortunately few guests attended which reflected the age of the passengers this time of year (almost all retired). Read Less
4 Helpful Votes
Sail Date: November 2017
We booked our 4th trip with ACL on their newest ship with high expectations which certainly were not met. The itinerary we were originally given was changed several times including by phone the afternoon before sailing. Perhaps that ... Read More
We booked our 4th trip with ACL on their newest ship with high expectations which certainly were not met. The itinerary we were originally given was changed several times including by phone the afternoon before sailing. Perhaps that should have indicated potential problems. Although we were supposed to sail on inland waterways, we found out when we embarked that we would have to go out to sea sometimes because of problems on the previous voyage, problems that were not adequately explained in several different versions. We did find out that many people, including crew, were seasick on that voyage and people did get seasick on our trip as well. Because of high winds somewhere in the area, we were stuck in Brunswick, Georgia for 3 nights--we couldn't continue on inland water and the ocean was too rough for the ship. Unfortunately, the staff on the Constellation included several new and inexperienced members and also several changes in staff were made during our 10 days. Perhaps this was why they were unable to adequately adapt to and cope with the changing conditions. On a previous trip with ACL, itinerary changes were made because of river conditions, but that staff made lemonade out of lemons and we were pleased with the trip in spite of not going where originally planned. Has ACL expanded too rapidly? In addition to an overextended staff, other aspects of the trip were not up to the standards we previously experienced. During the cocktail hour the hors dourvres were significantly less plentiful than on previous trips, there was only 1 lecturer (a nice man, but not up to par) whereas other trips had more, second rate entertainment in the evening. Read Less
Sail Date: October 2017
We have cruised with the American Cruise Line before and like the smaller size of their ships. We selected this ship, the Constellation, because it is their newest ship launched this and had some more modern features including sliding door ... Read More
We have cruised with the American Cruise Line before and like the smaller size of their ships. We selected this ship, the Constellation, because it is their newest ship launched this and had some more modern features including sliding door on to the balcony and two modern elevators. Service was great. The only negative is the loud engine noise experienced in the dining room when underway. The ship has very attentive and friendly American crew. The ship is ideal for older travelers because of the smaller size the short walking distance between the aft dinning room and the forward lounge area. The ship has Wi-Fi through out the ship and a small exercise room on the fourth deck. The cabins are large and have more than adequate storage space, There are two very comfortable and well lighted lounge areas with one forward on deck 3 and one aft on deck 4. Read Less
4 Helpful Votes
Sail Date: September 2017
This is my 4th cruise on American Cruise Line. It is just my style. After doing the big ship cruises for years I am now ready to relax and just enjoy the boat and the scenery. I do not need fancy clothes or fancy entertainment. Fancy ... Read More
This is my 4th cruise on American Cruise Line. It is just my style. After doing the big ship cruises for years I am now ready to relax and just enjoy the boat and the scenery. I do not need fancy clothes or fancy entertainment. Fancy food is great and that is what we got. They have tours every day so you have something to do. In fact the day is filled with activities. After three cruises most of your tours are included in the price. Also included are the tips and the Happy Hour before dinner with brand name liquors and top of the line appetizers. Food is excellent with two or three choices for each meal. If you don't like anything the chef will make you what you want. This is a small ship with older passengers. There are a lot of people working on it so we got lots of personal attention. Every one of the crew did an outstanding job. Go on ACL. You won't regret it. Read Less
6 Helpful Votes
Sail Date: September 2017
This was my first riverboat cruise after almost twenty traditional cruises. Pros: 1) Ship was new & beautiful; 2) my single cabin w/balcony was very comfortable and clean with nice bathroom; 3) cuisine was the best I've had on any ... Read More
This was my first riverboat cruise after almost twenty traditional cruises. Pros: 1) Ship was new & beautiful; 2) my single cabin w/balcony was very comfortable and clean with nice bathroom; 3) cuisine was the best I've had on any cruise line in at least 20 years; 4) staff was young, very friendly, and tried to be very helpful; 5) lounges were very comfortable and well laid out; and 6) the included wines at dinner & happy hour were delicious and served liberally. Cons: 1) This particular cruise up the Hudson Valley had way too many rough edges and poor coordination; 2) the complimentary excursion in Martha's Vineyard and the $65 excursion of NYC were well meaning but very poorly done by the respective tour companies; 3) even though the cuisine was delicious, way too many times the food was served either tepid or had completely cooled; 4) loading of luggage at the hotel recommended by American Cruise Lines was absolute chaos...the very worst I've every experienced; 5) there was no reason to leave the vessel at many of the ports of call simply because there was nothing of interest to do or see; 6) Disembarkation involved a very long walk from the vessel to the airport transfer buses; and 7) Laguardia was an absolute nightmare...avoid it like the plague. Having said all of this, I've already booked a second time on ACL for Christmas 2018 on the lower Mississippi cruise, which everyone I've spoken with said was an excellent experience. Read Less
Sail Date: September 2017
Chose this cruise based on the recommendation of the travel agent. The boat is quite old, and needs refurbishing badly. Food was diner quality with an occasional flash of brilliance. Substitutions were always available however any ... Read More
Chose this cruise based on the recommendation of the travel agent. The boat is quite old, and needs refurbishing badly. Food was diner quality with an occasional flash of brilliance. Substitutions were always available however any change to the routine meant meals for your table arrived last and were cold, and staff were not particularly happy or gracious about it. Heritage lectures were interesting however definitely skewed with an American twist. Landscape was spectacular. Tours were interesting however there was little free time to explore independently in any port other than Astoria. Cabins were basic - nowhere to sit other than at the desk or on your bed. Public areas were limited - no quiet reading area available. Bar service was great. This trip was like going on a seniors bus trip except you slept on a boat. For the most part, staff were good, although it became evident for the final 48 hours that they were angling for tips and that got annoying. I don't think there is probably a quiet cabin. On the uppermost deck you were woken every morning with furniture (or something heavy) being dragged across the deck above your head. Read Less
6 Helpful Votes
Sail Date: September 2017
Cabins are roomy and well appointed. The balcony was carpeted and equipped with two comfortable chairs and a nice size table. This ship is new ...May 2017. Service is excellent.. Food is better than average with good choices. Breakfast ... Read More
Cabins are roomy and well appointed. The balcony was carpeted and equipped with two comfortable chairs and a nice size table. This ship is new ...May 2017. Service is excellent.. Food is better than average with good choices. Breakfast choices are excellent with a made to order variety of selections. Soups are fantastic for lunch and dinner. The baked goods and desserts are out of this world. Cocktail hour is outstanding with a nice selection of mixed drinks. A red blend wine or old vine zin would be a suggested improvement especially at dinner. This cruise line is best for adults who have travelled before without children. The crew is relatively young with lots of energy and a desire to please you. Be prepared for changes in the schedule due to weather, port availability or customer suggestions. The ports of call are excellent but subject to change on short notice. The lounge areas are many and they create a luxurious atmosphere to read, work puzzles or just have a nice conversation with new friends. Read Less

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