This was our 9th cruise with American Cruise Lines so we are obviously satisfied with their overall performance. There have been some cruises where they failed to live up to their motto: "Small ship cruising done perfectly". That is a very high standard that they have set for themselves and they have, on occasion, failed to meet it. Their Customer Service team has been slow to address our comments on these occasions.
This cruise on the American Star, which we have been on several time before, was up to our expectations. The ship interior looked to be in good shape but the exterior was in need of some work. Immediately after our cruise, the ship went to dry dock for some needed work.
The management on board was excellent. Our Hotel Manager, Michelle, and our Cruise Director, Annisse, could not have been more professional and customer oriented. They were everything that professional cruise management should be. They entertained us throughout the trip and immediately took care of a major problem that we had with booking our next trip, which will be out tenth cruise with ACL. They were always friendly and concerned about their customers and were anxious to be helpful in any way they could. Can't praise them highly enough.
We have been on the American Star several times so we knew what to expect of the cabin. It was satisfacory. This was our first time on the third deck since we usually prefer the second deck. The extra flight of stairs was good exercise for us.