We have toured South Africa before ...Cape Town and Garden route route by road. We wanted to try a cruise for the first time as it included two stops in Namibia with Silver Spirit. At least is what was planned. After our booking Luderitz was cancelled in Namibia and came off the schedule due to so called operational challenges! And hooray was the message therefore an extra day in Cape Town! Having ...
Expectations were high as we flew to South Africa on time {the worry of travelling BA behind us} to find a totally disjointed hotel selected by Silverseas. Well, it’s only one night, it can only get better from here... or so we thought thinking positively.
Next day came and we took a private transfer to the ship. We arrived at the terminal to find around 50 people queuing in front and an hour ...
Our flights, pre/post cruise hotels and transfers were all arranged by Regent. On arrival we were informed that we would be notified about embarkation details - but we weren't. On the morning of embarkation, several hundred guests along with several hundred suitcases were all seen milling around awaiting 5 coaches to take us to Seven Seas Voyager. Two of our party of 4 had mobility problems and ...
This was a 15 day cruise sailing from Cape Town up the West Coast of South Africa to Namibia, back to Cape Town then up the East Cost of South Africa to Mozambique then back to Cape Town. We did the 4 day pre-cruise land program - Winelands and Wildlife, which had us staying in a hotel in downtown Cape Town. That was not a good introduction to Cape Town, South Africa or Regent. The hotel was not ...
This was our 21st cruise. Having sailed before with Princess, Celebrity and Cunard.
We chose this cruise firstly for the itinerary and secondly for the fact that this was supposed to be a luxury cruise.
We searched and searched and could not find the luxury that was supposed to be aboard this vessel. In fact what we found was a ship in need of modernising and updating. The ships overall ...
Our 32-day cruise included many planned ports impacted by the war. The result, after our last Mediterranean port, we had ten consecutive sea days on the way to Dubai. The cause of the changes was understandable. That would could not cancel was not understandable. The ticket contract holds with port changes, understandable for operational and weather issues. But massive changes should release ...
Written while still on board. We chose this cruise largely because of the port visit in Morocco. A week before sailing they canceled that port for security reasons and substituted Cadiz. Then after embarkation they did another schedule change, which put us in Santa Cruz, Canary Islands on a Sunday. Unfortunately, this being our longest port visit, from 7 am to 11 pm, there was nothing to do since ...
First time Regent clients here and thoroughly disappointed. The Penthouse suite we stayed in was very nice, but also tired. The Butler service overhyped and unnecessary in our opinion - just canapés delivered daily and a mini bar also topped up daily - only it wasn’t and required reminders. The vast majority of their waiting staff and all of the housekeeping teams were fabulous. The reception ...
After having a wonderful cruise on the Mariner in June we decided we wanted to book Regent again and what a complete difference between the 2 cruises
Most of the staff was very miserable, hardly any staff ever smiled.
Shore excursion desk the staff looked like don’t bother me and go away
Wifi unacceptable
Food compared to Mariner was terrible, i think the chef and food director were ...
We had sailed on the Symphony prior to the pandemic and were extremely pleased with it. We booked this cruise expecting to continue our feelings towards Crystal. The entertainment, lectures, art class, spa, butler, room attendants, dining in Osteria and uni uma all met these high expectations. Dining in the Marketplace was generally good but there were some mishaps. Our overall cruise was severely ...
Dear Tarrytoon,
Thank you for your honest feedback regarding your time aboard Crystal Symphony.
We sincerely apologize that your recent cruise did not meet your expectations. We are...
Sail Date: October 2023
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