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1 Helpful Vote
Sail Date: September 2016
We've been cruising for more than 10 years, taken 12+ cruises, and this was the second one on a Celebrity ship. We chose the cruise because of the itinerary and the positive experience we'd had on the Celebrity Century years ago, ... Read More
We've been cruising for more than 10 years, taken 12+ cruises, and this was the second one on a Celebrity ship. We chose the cruise because of the itinerary and the positive experience we'd had on the Celebrity Century years ago, which we thought was first class. The Infinity is a nice size ship, not too big, and it was clean and the staff was friendly. That said, for the money they charged ($4500, which didn't include internet service @ $324), the entertainment was hopeless and the food was terrible. There wasn't much of a selection for entertainment or activities. Food quality, selection and service in the main restaurant was average, and food served on the Lido deck was the same EVERY day both for lunch and dinner, with the main entree being roasted pork for 10 out of the 12 days (there must have been a great sale!). Our cabin was a nice size and the steward was friendly and helpful. Favorite ports included Vancouver, Victoria (Butchart Gardens was a great excursion), Seattle and San Francisco. Overall cruise was nice, but the quality of Celebrity cruises has gone down. Read Less
6 Helpful Votes
Sail Date: September 2016
We live in Vancouver, so for us the ship was a two-stop train ride on the Canada Line. Because of the royal visit at Canada Place that morning, and with 3 ships docked, we went down to the pier at 9:30 where the port had organized the ... Read More
We live in Vancouver, so for us the ship was a two-stop train ride on the Canada Line. Because of the royal visit at Canada Place that morning, and with 3 ships docked, we went down to the pier at 9:30 where the port had organized the embarcations to come in at one end of the terminal and the disembarcations to leave via the other end. The process was very efficient and we were checked in and had our seapass card by 10:00 am. After security and a stop to get our photos taken, we were on board by 11:00 am. This avoided the inevitable line-ups and we got to enjoy the ship that much earlier. The ship is 15 years old and has had some renovations and changes made recently, but this was our first time on a Millenium-Class ship and we were looking forward to seeing it. Ship Design Pros: The Constellation Lounge on deck 11 at the front is a very tastefully-decorated room with great colour choices and a variety of seating areas. We enjoyed cocktails there most afternoons. The left side has a large chunk walled off where a children’s area was created, and the effect is somewhat imbalanced architecturally, but otherwise a great room. The theatre was very much like that in the former Mercury, with illuminated glass tables in front of pairs of seats, and they just begged for a couple of glasses of wine to be set on them for the shows. It is a feature which would be great to see on the Solstice class ships. The rooftop terrace at the back of the ship was a very pleasant sitting area with comfortable wicker furniture. The main dining room (MDR) was in an older style, much like Mercury, but a sumptuous room in which one could enjoy the excellent meals. Ship Design Cons: The Martini bar lacks the expansive sitting area of the Solstice class and seems rather cramped, though the bar itself is very recognizeable. Cellarmasters straddles the only throughway aft to the upper level of the MDR, and so, unlike the Solstice class, it is a room with constant through traffic and line-ups when an MDR dinner sitting is about to start. It also does not have the wine cellar stonework and beams, and though a pleasant and generally quiet place to sit, is closer to being a second version of the Rendezvous lounge one deck below. The Tuscan Grill on deck 3 has completely replaced the SS United States restaurant, even though the deck plans and the web site still show the latter. It is a simple rectangular room on the starboard side of the ship and instead of the expansive picture windows over the stern and the wake, it has porthole-style picture windows looking sideways. I was not wowed by the décor which looked much like any decent family restaurant ashore. We only had breakfasts there. Cabin: We had a Concierge class balcony cabin on deck 8 forward. It was a typical size although the narrow entrance passageway meant that the closet doors on the one side always conflicted with the bathroom door on the other side. Closet and drawer space was just fine, although the under-bed space for suitcases could have been just a little higher. Verandah furniture was attractive with two modern-styled metal and web chairs and a full-height table. The TV was a flat-screen though awkwardly-placed at an angle to the left of the bed and well to the left of the sofa. Food and Service: The MDR food was batting a good 95% - excellent food, nicely prepared and attractively presented. Only a poor Steak-Diane turned up with enough gristle and fat that it was not a pleasant entrée. Since this high standard is consistent on Celebrity in our experience, as a result there was no need for us to use the specialty restaurants which are getting pricey these days. Dining room service was excellent and the staff quickly learned that we preferred to have the wine order turn up before we ordered the food. We found them attentive, efficient and very pleasant. Room staff is now down to a single Steward per room – gone are the assistant stewards. He has a lot of work on his plate, but was consistently helpful and pleasant. For Concierge class, afternoon canapés arrived just before 4:00 pm, and were among the best we have had on Celebrity. The Captain’s Club Hostess, Alexandra, was one of the most pleasant and efficient people we have come across on the ships, and really deserves high kudos for making things happen. She is one of these rare people who is solution-oriented rather than stuck on obstacles. MDR Seating: This is our one ongoing beef and is not limited to Celebrity. Tables for 2 tend to be mostly those separated from other tables for 2 by a 6 inch space. We were first assigned to an upper balcony table with 2 other tables for 2, making it effectively a table for 6. It was hard to ignore the couples next to us. The Maitre d’ said he could fix this the second night and then we got assigned to a similar table, only it had only one table beside it, making it a table for 4. At this point we went to the Captain’s Club Hostess who arranged that we would get a real table for two with decent separation from the other tables. This worked well and we were very pleased with the space. Since there is ample room for most of these to be better separated, it is a mystery to me why the ships continue to think that close proximity meets the wishes of those who request a table for two, which by its nature suggests that they really are looking for some privacy. Entertainment: The theatre shows were quite excellent. The best were the all-cast shows which were extremely well done and a delight to watch and listen to. There were a couple of ‘comedians’, one of which we missed and the other of which we walked out on after only 5 minutes. We have yet to find good comedians on cruise ships – roll on the music! Drinks: We are mostly wine drinkers and we have learned that beverage packages do not suit us because of the number of glasses we have to consume per day just to break even on the per person per day charges. We bought a 7-bottle Premium wine package for $299 US plus gratuity. The Classic package is $249, and there are 3 and 5-bottle packages available as well. Comparing this cost with the average price per bottle from the MDR wine list showed that we were getting an average of 20% off the per bottle price. These packages are only listed in the MDR wine list (the last two pages) and can not be ordered online or at the Beverage Package stand on embarkation. Our one beef in this area was that Celebrity have recently raised the gratuity on all drinks to 18% from 15%. That said the drink prices were not as high as we had been led to believe which was a pleasant surprise. My one martini on board cost $12 and was one of the nicest I have had anywhere. Ports: The itinerary along the Pacific Coast from Vancouver to San Diego and then back to San Francisco has long been on our bucket list, and although we had been to each of the ports by car over the years, we enjoyed visiting them by cruise ship. This meant that we did not need to do shore excursions which was quite a cost saving. In Seattle, we were delighted that Celebrity was able to dock at the Bell Street pier, right below the Pike Street Market, rather than 3 miles northwest at the Terminal 91 dock, and this saved us time on bus rides into town. Customs was arranged for arrival in Seattle and this went off smoothly, putting us ashore by 10:00 am. It would be appropriate to close, favourably, with our disembarkation in San Francisco. I should perhaps comment that we were at Pier 35 which appears to be an overflow cruise terminal, and on stepping into the perfectly clean, rather antique large shed on the pier, our noses told us that this must have been a cow barn for much of its life! We had booked a transfer to the airport through Celebrity, and with a late flight (8:00 pm) our assigned 10:00 am disembarkation time was ideal. We sat up on the pool deck which avoided the congestion below. The process went very smoothly, we immediately found our baggage ashore and we were shepherded to waiting buses for the transfer. This whole process was so well organized I have to commend Celebrity on their efficiency. The weather – blue skies and sunshine the entire voyage, even in Astoria! Read Less
6 Helpful Votes
Sail Date: September 2016
This was our 34 cruise since 1991 and the third on Celebrity. To say it was a disappointment would be and understatement. The food which is why everyone cruises was in the poor category. They have now come up with new names for items on ... Read More
This was our 34 cruise since 1991 and the third on Celebrity. To say it was a disappointment would be and understatement. The food which is why everyone cruises was in the poor category. They have now come up with new names for items on the menu but the food overall in tasteless and unappealing. For the first 3 nights there were very few wines to choose from as they were out of most items on the menu. There were 4 nights in a row where there was some type of chicken rollatini on the menu. Now on the left side of the dinner menu they have steaks and lobster available for an up-charge from $17 to $32 if you do not like the evenings offerings. The specialty restaurants have similar food to the dining room just larger portions for an additional charge of $45 to $50 per person. We had dinner in the Tuscan restaurant where we expected a generous shrimp cocktail and steak for dinner but now go. We had fish that was tasteless and very poor service. The ship was not well cleaned or maintained. There were chairs with the stuffing coming out and the wooden arms heavily scared. The tables in the Ocean View Cafe (buffet) were constructed with a poor edging that was encrusted with dirt and grime. We pointed this out to the staff and they said they cleaned it but is wasn't during our cruise. The prices of items you normally purchase were very high also, A liter of water was $5.50 and a can of coke was $5.00, both with an additional 18% tip, just outrageous. Overall the service was less than average. We will never cruise on Celebrity again. Read Less
Sail Date: September 2016
I wanted to make a cruise along the Pacific coast and this cruise was 12 nights. Most other cruise lines were fewer nights. I don't like to go to all the effort and expense to go on a cruise for only 7-9 nights. This was my first ... Read More
I wanted to make a cruise along the Pacific coast and this cruise was 12 nights. Most other cruise lines were fewer nights. I don't like to go to all the effort and expense to go on a cruise for only 7-9 nights. This was my first Celebrity cruise, I normally cruise Holland America. I found Celebrity every bit the equal and more of HAL. One thing HAL does that Celebrity didn't, is the first day of the cruise, the crew on HAL has to serve you, even to pouring your coffee for you. HAL does this for disease reasons but Celebrity apparently, doesn't see the need to do this and I liked that you didn't have to put up with that annoying practice the first day. Also, while HAL's food is superb, I thought Celebrity's buffet and specialty restaurants had better food and selections. However, I think HAL's main dining menu is a little better. We found the entertainment aboard ship, well, highly entertaining for the most part. Finally, considering that the ship served every food imaginable, it was strange that you couldn't get a potato chip anywhere on the ship. Read Less
6 Helpful Votes
Sail Date: September 2016
Having traveled on INFINITY twice before, my wife and I looked forward to this Pacific Coast Cruise on INFINITY. Unfortunately, we were very disappointed. We booked Concierge Class, but Celebrity did not deliver as advertised. Priority ... Read More
Having traveled on INFINITY twice before, my wife and I looked forward to this Pacific Coast Cruise on INFINITY. Unfortunately, we were very disappointed. We booked Concierge Class, but Celebrity did not deliver as advertised. Priority boarding only applied to the initial sign-up and receipt of Sea Pass. We were then directed to join all the other passengers waiting and given group number 19. When called, we wound through the terminal, waited to have our pictures taken and continued winding through the terminal. This is not priority boarding! Upon reaching our stateroom we observed the broken down hide-a-bed and the absence of promised "extras" to be provided Concierge passengers. The "dedicated" concierge was not available at his desk at the specified times. Concierge passengers were to have Priority Reservations in the main and specialty dining rooms. When I requested a reservation in the main dining room for 6:15 or 6:30, I was told the period from 6-8 was "blocked out" as so many passengers desired eating then! At the Tuscan Grill I made a reservation and requested a specific table. Again I was told they could not guarantee a specific table but to come early (before they opened) and stand in line to be first and then I could get the table i wished. This is Priority Reservations? As a result, my wife and I could see no advantage to having booked "Concierge Class". The food aboard was totally unremarkable. In the Main dining room, if you wanted a steak you could pas an additional $25! Really! Same in the Tuscan Grill. After paying a cover charge of $40 per person, New York Strip or Lobster was an additional $25 to $35. Wow! Rendezvous Lounge on previous cruises was a pleasant place to have a cocktail before dinner and listen to dance music or dance. This cruise there was "Trivia Quiz" each day before dinner. Cruise passengers were not dressed for dinner having just come aboard from shore or from on-board activities. Service in the Rendezvous Lounge was so poor that it was almost necessary to stand in line at the bar and get your own drinks. Also, "nibbles" were not provided as before. Entertainment was significantly below what we had come to expect on INFINITY. The was no Piano Bar anywhere at any time. Music other in the main theatre was totally lacking. Almost everyone we talked to expressed the same disappointment in the ship and felt that Celebrity had instituted too many coast saving actions. My wife and I had planned to cruise with INFINITY on a South American cruise in December of 2017. We will cancel that cruise and we will not cruise on INFINITY again and the jury s still out on Celebrity. Read Less
11 Helpful Votes
Sail Date: September 2016
We live in Washington State just south of the Canadian Border so this was an easy trip to Canada Place. The cruise was a round trip from Vancouver. We arrived early and embarkation was swift, getting us on the ship by 11:00 am. Ate ... Read More
We live in Washington State just south of the Canadian Border so this was an easy trip to Canada Place. The cruise was a round trip from Vancouver. We arrived early and embarkation was swift, getting us on the ship by 11:00 am. Ate all meals in the dining room, all of which were great. Dining staff was super. Food was superb and more than we needed. Bar service was always ready, but since we don't drink, all you had to do was turn the stand up bar menu on its side--no problem. Our ocean view room was maybe a bit tired, but was serviceable and our room attendant kept it spotless. Entertainment in the theater was all excellent, clean, and sometimes funny. We thought the entertainment around the ship was not as good. Music was loud and 80's and 90's to a crowd of 60 - 90 year olds. Maybe they are trying to attract a younger group. Ports of Nanaimo, San Francisco, and Victoria were good but didn't do any excursions since we had been to all of them many times. We loved the Infinity, but think we enjoy Princess a little better. All in all, we enjoyed the cruise. One of the best parts was meeting a great many really wonderful people from all parts of the world. We have been on many different cruise lines and have yet to find a cruise we didn't enjoy. Read Less
9 Helpful Votes
Sail Date: September 2016
We live in Vancouver so this was a great convenience to embark and disembark in Vancouver. This was our 6th cruise but first with Celebrity. Overall, the cruise was fine. The ship was clean and fairly well maintained. There were ... Read More
We live in Vancouver so this was a great convenience to embark and disembark in Vancouver. This was our 6th cruise but first with Celebrity. Overall, the cruise was fine. The ship was clean and fairly well maintained. There were some worn items which needed attention. Embarkation (going onboard): THE RECEPTION: GREAT: Everyone was welcomed onboard with a Mimosa which was a nice touch. NOT SO GREAT: The deck on which embarkation was taking place was small and congested. Nobody seemed to know where to go after we were given the mimosa and none of the staff directed or intentionally welcomed too many people. The Staff: GREAT: MOST of the staff were friendly and pleasant. Our cabin attendant and 2 dining room servers were WONDERFUL. (very low key and quiet but great servers) NOT SO GREAT: More than a few staff were low key and didn't make eye contact unless they were trying to sell a drink package. The Ship: GREAT: Very clean and well-maintained. The lounges and sitting area are beautiful, comfortable and tastefully decorated. The outside deks are clean and beautiful. NOT SO GREAT: There some areas which needed a bit more attention. The elevator panels (inside and outside) were a bit scrached up and the plastic on the buttons of a couple of the elevators were broken. The Cabin (#7180) - Balcony: GREAT: Beautiful decor with lots of drawers, big closet and lots of hangers and space. The bathroom is beautiful with lots of counter space. The shower was roomy with a clothes line on the top of the shower entrance. The fixtures are shiny and new with great water pressure (surprising!) The balcony was great. The furniture was good quality and sturdy which made being on the deck very enjoyable. If you can, a cabin with a balcony is a must :) The bed and pillows were comfortable. NOT SO GREAT: The cabin was a bit tight and small. Dining: GREAT: The Trellis (main dining room) was nicely decorated. NOT SO GREAT: The tables were a bit close together. We were at a 6 person table and some parts were really close to the next table and the servers had to squeeze. We also noticed that some of the 2 people tables were REALLY close together so they might as well be sitting together! THE BIG DISAPPOINTMENT: We booked this cruise to celebrate our 25th wedding anniversary. We had told our travel agent and she made certain that it was passed on to Celebrity. Well, the cruise line FORGOT and we spent the week with NO celebration at dinner. When we approached guest relations to tell them, they hardly paid us any attention and blamed it on our travel agent for not telling them. We just told our agent and she spoke to Celebrity. They offered us $50 ship board credit for our NEXT cruise with them and this offer expires IN ONE YEAR. I'm sorry, but we don't have money to take another cruise for a while! We scrimped and saved to go on this cruise for our 25th anniversary. And what's the point if we have to go to them and say, "hey, where's our 25th anniversary celebration?" Read Less
10 Helpful Votes
Sail Date: September 2016
Embarkation: Vancouver originally had two embarkation terminals – Ballantyne Pier and Canada Place. The facility at Canada Place was extended to accommodate three vessels and Ballantyne was discontinued. Alas, the facilities at ... Read More
Embarkation: Vancouver originally had two embarkation terminals – Ballantyne Pier and Canada Place. The facility at Canada Place was extended to accommodate three vessels and Ballantyne was discontinued. Alas, the facilities at Canada Place are inadequate for handling 5,000 people disembarking and another 5,000 embarking within a few hours. Our family of three arrived around midday to find a traffic jam and off-loaded several hundred metres from the terminal. After dragging our suitcases into the facility, we joined long lines of cruisers who were forced to meander around the terminal before arriving at check-in. It was people-parking and very tiring. Time taken to board – about an hour. I stress, that this is a Port of Vancouver problem, not a Celebrity problem. My advice, skip the cruise ship lunch and embark between 2 and 3 pm. My wife did on a previous cruise and there were no delays. Infinity cabin: Deck 8 - balcony. Well appointed, though lacking in shelf space. Our 9-year-old son slept on the fold-out couch on the first night. For the rest of the cruise he used the drop down bunk bed which gave him a kind of attic room. He loved it. And it gave us much more room to maneuvre. The firm mattress made my back ache after a few days. Kids' club: Being a shoulder season cruise there were very few children on board. The Fun Zone for kids was well equipped and the activities engaging. As the week passed, my son spent more time each day and the staff deserve kudos for entertaining a small group of kids with a wide age range. Dining: We used the Main Dining Room for dinner and some breakfasts. We found the café had a wider offering for breakfast and a much greater selection for lunch. Sharing tables in the MDR for lunch is always a lottery and the café avoids that possibility. We found the food in both venues to be of high quality, with a wide variety of delicious fare. Our son disdains the kids' menu and enjoyed sampling some exotic dishes. Wine Tasting: I attended two tastings. One pairing wines with food. The other sampling a dozen good wines from around the world along with a selection of cheeses. Both were enjoyable and good value. Service: We found the service excellent throughout the ship. Travelling with a youngster on a de facto seniors' cruise meant that he got a lot of staff attention. We were impressed by their engagement with him. Entertainment: We saw two shows and enjoyed them. Summary: The ship has classic decor, is in good order, and seemed spacious. We enjoyed a relaxing trip and booked a future cruise while aboard. It's Celebrity from now on. Disembarkation: Debarked ship at 9:30. No customs. Joined a long line up for a cab. Almost an hour. Tip: Collect your luggage, leave the terminal and go to a nearby hotel for a cab. We would have saved a lot of time. Read Less
11 Helpful Votes
Sail Date: September 2016
We have been cruising for over 35 years. This past cruise with Celebrity on the Infinity put a damper on cruising with Celebrity. We have cruised on both the Infinity and Millenium before and was the main reason we chose the Infinity. We ... Read More
We have been cruising for over 35 years. This past cruise with Celebrity on the Infinity put a damper on cruising with Celebrity. We have cruised on both the Infinity and Millenium before and was the main reason we chose the Infinity. We chose the coastal cruise because we live in Vancouver and because we loved the Infinity. We loved the excellent dining room service, but the food was lacking, of the 6 meals we had, 3 I would consider acceptable, the other 3 were very good. Qsine lived up to its reputation and was excellent . The shows were okay, nothing worth writing home about. The Martini bar was the central point of three deck because of its location in the atrium, the sound of cackling drunks was not pleasant when you are trying to have a quiet after dinner drink or cappuccino. There was a lack of piano bars that were open at the right times. Celebrity is definitely cutting corners, it is obvious and passengers we talked to all agree, many said it is time to change, many said never Celebrity again, it is sad that this is happening. We sail on Princess, Azamara, and Holland America. Azamara we love for Europe, Princess and H.A. for local, Alaska, Coastal, and Mexico. Celebrity is now off our list. Oh, do not get a cabin with adjoining door, you can hear every sound your neighbour makes, fortunate for us they were close friends and we could laugh about it. Read Less
2 Helpful Votes
Sail Date: September 2016
This was our first Pacific coastal. The itinerary had three ports with the first being in Nanaimo which was only two hours away which magically took eight. The excursions were very local and being on them felt like part of the community. ... Read More
This was our first Pacific coastal. The itinerary had three ports with the first being in Nanaimo which was only two hours away which magically took eight. The excursions were very local and being on them felt like part of the community. The voyage once we hit open seas was a bit rocky as the ship listed heavily in the waves and wind. The crew was attentive to our needs and I did not hear of any other passengers having any issues. The entertainment was good not only the headliners but the Celebrity dance troop as well. The only thing I disliked is when the ship went into refit and the new restaurants were put in they took away from common space on the ship. This also meant some sea doors were closed so when navigating the ship you sometimes felt like a mouse in a maze as you weaved through the ship. Read Less
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