We are Diamond cruisers on Royal Caribbean. Therefore we were able to join Celebrity as Elite Captain Club members. So we wanted to try Celebrity to see how it compares to Royal Caribbean. We were extremely disappointed. The Celebrity Infinity has the potential to be a beautiful ship. Unfortunately it has not been properly maintained since it was launched in 2001. The ship looked drab and it ...
Dirty and smelly cabin, ship (infinity) well past its use by date, do not go on it.
They are really not bothered when you complain.We have cruised 16 times with various other companies and this is the first time that we have had cause to complain. Celebrity complaints department have still not replied to us.This was a very expensive trip of a life time, cruise Alaska then the Rocky Mountaineer, ...
We spent a few days in Seattle before making our way to Vancouver for embarking on our cruise. Seattle was spectacular and we loved it! We were so excited for our adventures to begin. After arriving at the port,the boarding process wasn’t that awful and after 2hrs. We were on our way onto the ship and ready to explore... The ship overall is slightly dated and it shows. Our cabin was ok but smaller ...
The itinerary of the cruise up the pacific coast to Vancouver was exactly what we wanted and in spite of a disaster on another cruise on the sister ship (Summit) we booked. From the embarkation at the port of San Diego, which was almost like a third world country port, to the embarkation in Vancouver was a tribute to total ineptitude. We had a dining room table for 11 but from the first night ...
Chose primarily based on itinerary . Embarkation in San Diego was the worst and longest of any cruise taken. From what we heard ,this is a Port of San Diego issue ,not Celebrity. In general ,no real complaints. First cruise on Celebrity ,and seemed there were a large number of passengers who had multiple cruises and had status. There were more "elite/suite" areas and events than I have ever ...
This is the third time we have cruised with Celebrity. The first and second time the experience has been perfect, really perfect. Not a single complaint or issue. Hence we booked this cruise. On reflection, a mistake.
I would urge you to take a look at the photographs as part of this review.
To say we were disappointed would be an understatement.
First off, as soon as we got on ...
We went on this cruise with 20 family members for a 50th anniversary. As soon as we boarded we were constantly harassed by crew members trying to sell something. This was our 3rd cruise (first and last on Celebrity). The first 2 days were the worse with hard sell pushes for drink/spa/dinning packages. After that we only saw the sell pitch when going to meals or watching their TV.
The ship was ...
Prior experience with Celebrity and wanted to visit Alaska. Upon arrival and entering our cabin, we found a fowl odor in our bathroom for our entire trip. No pen and paper in room. Lights in bathroom were burned out as well as lights under draperies. Food in Blu was unacceptable. Guest services were not knowledgeable and provided incorrect information. The hostess in Oceanview Cafe told us ...
This was our first trip on a Celebrity line. This trip was also to Alaska the last week of July out of Seattle.
We had numerous problems on this ship. Although it was noted in other forums that this ship was "dry-docked" the ship was still dirty. Stained carpets, paint on the main dining room windows. Shore excursions desk was only open for a limited amount of time during the morning or ...
We flew into San Francisco one day prior to the cruise and stayed at the Tuscan Inn. The Inn is located at the Wharf, just steps from the cable cars, Ghirardelli Square, etc. A very quaint hotel, clean and extremely well priced. Cafe Pescatore next door was really good, atmosphere, espresso and good food were welcome after walking all day. Unfortunately the panhandling in the city was a huge ...