Having barely survived, the installation of an updated kitchen, .... This was to be, that pre holiday break, that was so dearly needed. That was the hope, and that was the plan, .... But the Norwegian Dawn, .... Would quite frankly, fail ... Read More
Having barely survived, the installation of an updated kitchen, .... This was to be, that pre holiday break, that was so dearly needed. That was the hope, and that was the plan, .... But the Norwegian Dawn, .... Would quite frankly, fail to deliver !!!
This ship, was such a disappointment, in so many ways, .... That one could easily fill this page, .... And still not cover it all. Suffice to say, that complaints were a normal occurrence, of just about every day. Ranging as minor as, internet minutes, .... And as major as disfunctional / overflowing toilets. Ours, had a fill valve that did not close completely. Which resulted in a flooded bathroom floor, by morning !!! Several attempts, by our cabin steward, resulted in no response, .... He finally suggested, that we should call, and perhaps they would listen to us ( What ??? ) When we did call, .... It took several attempts to resolve the problem, .... As this was obviously not unique, to just our particular stateroom !!!
More importantly, .... After many years of cruising, Platinum on Norwegian alone, .... We are forced to conclude, that the so called “Norwegian Edge”, .... Or whatever they choose to call it, .... Is strictly a marketing term, that pathetically fails to deliver, in a real world sort of way !!!
One only needs, to sample the food offerings, .... To put things into a crystal clear perspective. At entry level pricing, .... Norwegian feels no particular obligation, to feed you like a King. Offering their up priced, signature offerings, for those that are willing, to reach into their pocket. While quietly spoiling, suite’s and above, in a private dining area !!!
The most glareing disappoinment, .... Could be found, in the Ocean Cafe, .... Where the monotony, of the day to day offerings, .... Would only be upgraded, on the very last day’s of the cruise ??? Norwegian would like to have you leave, with only good thought’s ....
If one can somehow absorb, the constant pressure to sell, .... You may not be quite as patient, with the charges, on your Mini Bar Purchases, .... Which seemed all too common in scope !!! In our particular case, .... After repeated requests, for more soft beverages, we resorted to stalking it ourselves. We left a note, for our cabin steward, advising him of such, .... And still found a charge, on our final bill .... We challenged this, with the “Stone Faced Service Desk”, .... Only to be told, that we should take this issue up, with our Cabin Steward ??? The same one, that could not get our toilet fixed ...
We are not so naive, .... As to not get this folks, .... Things do happen & things do break, .... And should be remedied, in a quick & professional manor, .... Sans intervention, by the customer themselves !!! We however, find ourselves in a physiological war, with Norwegian, .... And have to seriously assess, .... That if one needs to reserve a Suite or a piece of the Haven, to get a fair shake, .... Then our vacation dollars, just might best be directed, to a more appreciative cruise line !!!
Hope this helped someone, .... In some small way ‘)) Read Less