Norwegian Gem Review

Not the best cruise company experience

Review for the Caribbean Cruise on Norwegian Gem
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6-10 Cruises • Age 70s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Nov 2019
Cabin: Mid-Ship Inside

1. Before we booked the cruise I specifically asked the NCL sales person what would happen if the price decreased after we booked. I was advised we would be offered a portion of the difference as onboard credit. A couple of months after we paid, the booking price decreased by $400.00 for a two week period beginning a month before the sail date. When we inquired about the decrease, we were instead offered a cabin upgrade, of which we declined because we indicated that cabin type was not important to us. Also, a family member is prone to motion sickness, so we wanted to keep the midship cabin location we selected when we booked to minimize the possibly of motion sickness. There was no offer of any onboard credit given (we were declined when we subsequently asked both before and during the cruise).

2. A hostile spa employee who yelled in the spa hall and scolded us from 30-40 feet away because we were unattended in the hall looking for a family member on day one when spa tours were occurring.

3. Engine exhaust fumes (it was not paint or other ship maintenance fumes) in the cabin for the entire time (11:30 P.M. arrival to 6:00 P.M. the next day departure) in port in St. Thomas. We reported it in person to guest services 3 times until 2 A.M., who acknowledged there was an issue in multiple areas of the ship. One explanation given was that it was caused by a downdraft making the ships exhaust to get blown back into the ship. We were concerned about carbon monoxide. The housekeeping management subsequently indicated there were CO detectors in the cabin that would alert if there was a problem. That wasn't very comforting. It didn't make for a good night sleeping.

Cabin Review

Mid-Ship Inside

Quite small but extremely well kept by the cabin steward.

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