Emerald Basel Cruise Reviews

The ship was excellent. The staff were excellent. The food was excellent. HOWEVER there was no cruise. We arrived at Basel airport and were taken on a coach to a muddy field where the ship was moored, not Basel. Due to flooding on the Rhine all locks were closed and we spent three days moored at the first lock, with no expectation of moving on. We were moored on the Alsace canal. On the ...

While some passengers do get a cruise, others do not. Because of the weather, the cruise should have been cancelled before they embarked us and we would have had our money back. Now, over a month later, the 180 passengers have been offered only a 25% refund in return for having no holiday cruise whatsoever. Beware. Emerald are not ABTA bonded.! The cabin was good but the view was the same ...

We love the River Rhine and looked forward to seeing it glide by our cabin window on our first cruise. We were to board in Basel so spent two days there in the excellent Hotel Victoria enjoying the trams and the pouring rain. There was some alarm when we phoned the boat for confirmation of joining instructions. We were told that because of the rain the Rhine was very high and the boat could ...

What happens if your cruise never starts due to flooding or low water? Did you read the small print in your contract BEFORE you paid up? Are the crew actually employees of Emerald with decision making powers, or are they contracted staff "who need to wait for the office to open." If you are elderly or disabled how will you cope with an 800 km bus trip instead? And No, your travel ...

We were on Emerald Sky early May from Basel to Amsterdam. It was docked in Kembs in France on the canal d'Alsace. As we were already in Basel we had to go to the airport to be bussed to the ship. Due to inclement weather, the ship cruised 45 km to the lock at Breisach. It spent the next 5 days stuck in the lock there with Emerald bussing passengers to the Black Forest (included attraction), then ...