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81 Scenic Basel Cruise Reviews

This was advertised as a luxury, all inclusive cruise. It was a stunning ship. The cabin was a great size with lots of storage areas. Really enjoyed the balcony when there wasn't another ship parked along side of us. This happened a ... Read More
This was advertised as a luxury, all inclusive cruise. It was a stunning ship. The cabin was a great size with lots of storage areas. Really enjoyed the balcony when there wasn't another ship parked along side of us. This happened a couple of times and it prevented us from using the balcony because of the lack of privacy. It certainly curtailed your view. The staff worked very hard and treated you royally. The excursions were the highlight of the cruise. We saw so many interesting things at each stop. They were organized well. Kudos to the Cruise Director, Alex. The dinner dining experience was disappointing. We expected more considering it was a luxury cruise and the price we paid. The servers work very hard but they need more of them. As soon as a passenger sits down he/she should be acknowledged and served. Sometimes we had to wait for a while for the server to give us water/menu/wine, etc. We shouldn't have to wait and certainly not ask for anything. The food variety was disappointing for a luxury cruise. The portions were small as well. The server would ask if you wanted bread and you would be given a small piece from a basket. The bread basket should be put on the table when you arrive. This would alleviate some extra work for the server as well. Are they rationing the bread? Lunch and breakfast were generally buffet style with a good variety of food items. There should be more interactive activities in the evening for the passengers who wish to participate. On the second last night of the cruise we had a music trivia game along with a Disco night, all on the same evening. I personally think people were starved from the lack of entertaining activities. River cruising is becoming popular with a variety of age groups. It's not just tor the 50+. Scenic should modify their evening entertainment programs. We will not travel Scenic again. But saying that I did enjoy the trip as it was a different experience for us. However, it didn't meet our expectations. I hope Scenic looks seriously at these reviews because many people are giving the same suggestions for improvement. Read Less
Sail Date July 2019
We recently cruised on the SCENIC Opal on the Rhine from Basel to Amsterdam. This was supposed to be a ‘luxury’ cruise. Last year, we had a fantastic experience cruising the Douro River on their Evergreen ship. We couldn't ... Read More
We recently cruised on the SCENIC Opal on the Rhine from Basel to Amsterdam. This was supposed to be a ‘luxury’ cruise. Last year, we had a fantastic experience cruising the Douro River on their Evergreen ship. We couldn't fault anything. All the staff were professional, courteous and friendly. We thought the Scenic Luxury Cruise would be equal or better, but we were wrong. In our opinion, the Evergreen cruise rated 5 star ... the Scenic cruise 4 star. A number of the staff were unprofessional, and were trying too hard to be funny. When I asked if the sandwiches at the bar could be toasted, a straight faced "NO" is not the answer I wanted to hear, followed by "just kidding!" Also, at dinner when I asked if I could have a glass of wine, "No we don't have any" wears thin over time. Staff mucking around with each other in front of customers also wears thin, especially this incident: Female bar worker prodding and annoying a male bar worker who was trying to serve me. Eventually, he got tired of her and said "talk to the hand". She replied with "talk to the finger" (holding up her middle finger!) Not what I expected to see on a so called ‘Luxury Cruise’! Early one morning, I left 4 shirts to be ironed only (no washing). When they hadn't arrived by 6pm I called and they were delivered to my cabin a few minutes later. They must have used a cold iron, because they were still creased! One night, I ran out of orange juice in the bar fridge and asked for more. I was promised a carton instead of a small bottle ... the juice never arrived. One morning I overheard a man asking the tour manager what port we were in. She sarcastically replied "you would have heard that in the Port Talk". He said he wanted a card with the port address because he was going on shore and wanted it in case he couldn't find where we were later that evening ... but she reacted before he finished his question. The barman was adding tap water to tall drinks (Mojitos, Midori Splice etc). When I sent a letter of complaint to SCENIC, I was told they are supposed to top up with sparkling water or lemonade … not tap water. Why aren't the bar staff trained properly? I've said it before, and I'll say it again ... this is supposed to be a luxury cruise! I realise maintenance has to be carried out during a cruise, but first impressions are lasting impressions, so seeing a letter missing from the SCENIC OPAL sign on the side of the ship wasn’t a good look! It was fixed, but a few days later another letter was missing! A number of passengers were rolling their eyes at dinner each night when served half a bread roll. Were we on rations?! Also, the lettuce/tomato/fetta/olives salad served for starters was pitiful and any half decent restaurant or café would be embarrassed to serve it. It doesn't take much effort to come up with a simple, yet tasty salad ... e.g. rocket lettuce/pear/walnuts/pomegranate topped with a sprinkle of shaved parmesan. We paid a lot of money for this cruise, and expected quality ingredients, not limp lettuce. The food in general was good, but the food on the Evergreen Douro cruise was better (and the food on Celebrity ocean cruises is far superior). The cabin was very comfy and roomy, but it would have been nice to find a complimentary toothbrush and toothpaste in the bathroom. When I asked for one, I was told they didn’t have any. To their credit, the bed was fabulous! Also, the shower was great. On the last day, I tried to submit the electronic cruise survey using the screen/keyboard in the cabin, but it wouldn’t allow it. I also tried on my mobile phone, but it quit before I could complete the survey (it closed just after giving comments on Room Service). The same thing happened when I used one of the ship’s iPads (it also closed just after the Room Service question). When I told the woman on the desk, she just shrugged her shoulders … didn’t offer any explanation or solution. Very poor customer service. After speaking to some other people on the cruise, we found we weren’t the only ones with complaints about staff. I am curious to know if anyone else was unable to complete the electronic cruise survey. Read Less
Sail Date July 2019
We booked to leave Basel on 10/15/18 and arrive in Amsterdam on 10/21/18 on Scenic Jewel. The Rhine river had been low since end of June beginning of July according to many locals and crew. This trip was a disaster. We met to board ship in ... Read More
We booked to leave Basel on 10/15/18 and arrive in Amsterdam on 10/21/18 on Scenic Jewel. The Rhine river had been low since end of June beginning of July according to many locals and crew. This trip was a disaster. We met to board ship in Basel ( met at Airport) and were bussed to Worms as river was too low to allow ship to go to Basel. We took a BUS to Worms. We were in Worms two days being bussed to some of itinerary and many changes to itienerary. We asked Cruise director about status of cruise at airport first day—she told us this event happened within last week and accommodations would be made to itinerary. This trip had multiple deviations to schedules and we missed over half of Rhine river. Being bussed was difficult for many. Our cruise -turned into a BRUISE ( Bus/Bruise). We had to be be bussed to Cologne to do a ship swap—had to pack and unpack and get into a new room. This crew was beat up on new chip ( Scenic AMber) and we all sensed their frustration and tension. Many things went wrong with this cruise. We went to Frankfort and docked ( not on itinerary). My wife and I finally couldn’t take the daily mistruths and changes to itinerary and we disembarked in cologne and took train to Amsterdam to salvage a few days of this vacation. I understand the cruise line has no control over river water levels—but they do have control over information and to be deceptive ( and not tell us the truth up front about this cruise changes; nor give us an option to cancel before starting in Basel and potentially taking another trip in future) was wrong. In light of this, we met a new group leaving Amsterdam on this ship to go to Basel—-No information given to them. How information that is bad is handled is just as important as the information. They were terribly deceptive and not forthcoming. Buyer be aware. I will never cruise Scenic again nor recommend them to anyone I know. This is our 3rd river cruise( first on Scenic); One other cruise had a problem ( Viking) and it was handled so well—we went and did another cruise with them. Read Less
Sail Date October 2018
We chose this cruise line because rated as a "luxury all inclusive" line. Just prior to leaving, we read on Cruise Critic that our ship (the Jasper) was not in position for our cruise. We then called Scenic who confirmed that ... Read More
We chose this cruise line because rated as a "luxury all inclusive" line. Just prior to leaving, we read on Cruise Critic that our ship (the Jasper) was not in position for our cruise. We then called Scenic who confirmed that indeed we would not be on the Jasper (built 2015/2016) but rather on the Crystal (built 2012). We were on this ship for only two nights before we were told we would have to repack to transfer to the Ruby (built 2009). The staff on the Crystal must have known we were only going to be with them for 2 days because they seemed disinterested. The cabins on both these ships were smaller than what we paid for on the newer Jasper. There was also no pool on either ship unlike the Jasper. We have been on 23 ocean cruises with numerous cruise lines and have always found the food satisfactory; this is the FIRST time we have been disappointed with the quality and variety of the food! However, the service on the Ruby exceeded what we experienced on most of our ocean cruises. We understand that low water levels can't be controlled, and we were happy that we didn't get bused from town to town, at no time did anyone from Scenic offer a rebate given we had paid a higher price for booking on the Jasper. Given our experience mentioned above as well as some other minor issues, we will not book another river cruise. Read Less
Sail Date October 2018
I believed that we were booking a 5 star cruise, we ended up on the worst experience in25 plus ocean cruises. Communication from Scenic was non existent. The day that we were flying to Budapest I called the Scenic office in Vancouver ... Read More
I believed that we were booking a 5 star cruise, we ended up on the worst experience in25 plus ocean cruises. Communication from Scenic was non existent. The day that we were flying to Budapest I called the Scenic office in Vancouver and the rep. Promised to call me when he got into the office. Well, he never called me, but I did receive a call from Nat. Geo. Who told me that we would be transferred from the airport in Budapest to a meeting room at the Marriott hotel where we would await others before we would be bussed to Vienna, a three hour bus ride after an overnight flight from North America. He told me that we would be on the Scenic Amber, which I knew was impossible as she was in Amsterdam, not Budapest. After that the cruise was downhill all the way. No daylight in the stateroom as we were moored to other ships in Vienna. The food was the worst I have experienced, poor choices, very poor quality. The farewell dinner was spaghetti with tomato sauce. I couldn’t believe it! We experienced only 3 hours of daylight sailing. The excursions were not what we were advised when we booked. The Butler was a joke as he was a butler/ waiter/ sailor. The Captain never showed for the Captains welcome cocktail party or the Captains farewell party, yet we did get to see him very often outside the wheelhouse on the sun deck having a smoke. This felt like a Mickey Mouse outfit, my apologies to the mouse, but it felt like we were sailing with a company that was in financial trouble. Read Less
Sail Date October 2018
Chose this cruise as I wanted to cruise on the Danube from Nuremburg to Budapest. When we got picked up at Munich aiprort we were told that due to low water we would be bused to Passau so missed a large part of the cruise down the Danube. ... Read More
Chose this cruise as I wanted to cruise on the Danube from Nuremburg to Budapest. When we got picked up at Munich aiprort we were told that due to low water we would be bused to Passau so missed a large part of the cruise down the Danube. Then the ship only cruised for half a day during daylight hours. I thought there would be a lot more cruising during the day not at night and the tour descriptor did not make it clear that 90% of the cruising would take place in darkness. Once we got to Vienna again we were told the water was low so we would have to be bussed to Budapest which meant we had to retire early at night to pack our luggage to be taken off the boat at 0800hrs and board the buses at 0830hrs for a three and a half hour drive to Budapest. At Budapest we were taken on a rushed bus tour of Budapest and then taken to a hotel. Our luggage arrived later and again we were rushed to go onto a boat on the Danube for an evening meal. The boat was poor as was the meal. To say we were disappointed from start to finish with this cruise is an understatement. I am sure Scenic would have known about the low water levels on the Danube, the water just does not drop overnight. Scenic should have cancelled this sailing or we should have been made aware that changes would take place before we left the UK with the option to arrange other dates. Very poor Scenic, you put money before your customers. Read Less
Sail Date October 2018
The water levels are low in Europe and itinerary disruptions are not the fault of Scenic, however what was controllable by Scenic was not well done for the most part. To Scenic's credit, tour director Richard worked his heart out to ... Read More
The water levels are low in Europe and itinerary disruptions are not the fault of Scenic, however what was controllable by Scenic was not well done for the most part. To Scenic's credit, tour director Richard worked his heart out to try and make the trip enjoyable for all and they are lucky to have him. The cabin was as advertised, small but comfortable. For anyone sailing in fall, skip these ships with the glassed in porch. You lose room and seldom open the windows, especially with all the flies in Passau! Dining was dreadful with food that was poorly prepared or of such small quantity that it became a subject of conversation amongst passengers. Even the specialty restaurant was not as good as the dining room on an Oceania ship. The dining room service was dodgy at best. Getting a second cup of coffee in the morning was near impossible and at supper the service looked like a fire drill with staff running here and there. Put this down to lack of staff. The excursions from day 3 to day 7 were as advertised. The endless bus trips the rest of the days did not make for great outings. e.g. Two hours in Regensburg instead of a day. To sum up, Scenic has very nice brochures but is very poor at delivering on the promise. Read Less
Sail Date October 2018
Cruise had a great crew especially the Cruise Director, Richard Grey. Hotels in Prague and Budapest were good and well positioned in their cities. Food and service were good. Our guide in Prague was especially good. The Tailor Made devices ... Read More
Cruise had a great crew especially the Cruise Director, Richard Grey. Hotels in Prague and Budapest were good and well positioned in their cities. Food and service were good. Our guide in Prague was especially good. The Tailor Made devices are a good idea but don't work consistently. Scenic and all other cruise companies were impacted by low water levels on the Danube and although we were assured by customer service prior to our departure that the worst outcome would be a ship swap and that we would not be spending a lot of time on buses, we did in fact spend most of our week on buses. As it turned out, the only times we spent on this river were from Passau to Melk and from Melk to Vienna. We understand this was out of Scenic's control due to water levels. However, we missed our excursion to Nuremberg as we would have been on a bus for 8 hours to get there and back. It was two hours each way to Regensberg and we never did get to cruise the river from Vienna to Budapest and had to be bused there as well. We also missed out on a tour of the village outside Budapest. Again, we understand this was caused by low river water levels. However Scenic's River Cruise Guarantee in the form of compensation was totally inadequate. In the end, we received compensation for less than 10% of the value of our cruise. We paid luxury cruise prices for a river cruise that turned out to be more of a bus tour and we certainly did not receive 90%+ value for money. When i returned from our trip, i contacted customer service to register a complaint and was told that someone would respond that day. No one called. I was told to send an email to their customer service department and got an automated response that they would get back to me in two business days. I had to call them on the 4th day to get some action. In their River Cruise Guarantee, their Terms and Conditions state that they will not pay for claims arising directly or indirectly from: Consequential loss of any kind including loss of enjoyment.Their financial response to our loss of enjoyment is an insult to their customers. Their assumption that there is equivalency between a river cruise and a series of bus trips shows a complete lack of concern for a travelers enjoyment. If you are considering Scenic for your next cruise, be aware that if the trip goes off the rails even if it is not their fault such as river levels, they are not concerned about your loss of enjoyment as evidenced in the compensation that was offered. we have had a good experience with Avalon and we will go back to them on our next cruise. For anyone looking at this review, i would check out Avalon for your river cruise. Read Less
Sail Date October 2018
An acquaintance recommended Scenic to me. We chose the Danube cruise with the Prague extension. Our first problem was arriving at Frankfurt airport: there was a holiday in Germany and as a result three long delays to get to our gate, so we ... Read More
An acquaintance recommended Scenic to me. We chose the Danube cruise with the Prague extension. Our first problem was arriving at Frankfurt airport: there was a holiday in Germany and as a result three long delays to get to our gate, so we missed our flight. Then Prague was unseasonably cold and many of us were not dressed for it. We had many upsides in Prague. The breakfast buffet was really excellent at the Marriot and the tour guide gave us insight into Czech culture given the Hapsburgs, Hitler, and Soviet invasion and domination. Due to low water levels, we were bussed from Prague to Passau, rather than to Regensburg and at the end of the cruise, we had to be bussed to Budapest, instead of cruising. We covered less than 30% of the river than planned! Scenic are compensating many of the passengers with a small refund. The itinerary changed very little from the plan: we had less time in Budapest, a stunning city, and we had the added option of exploring Passau, a very beautiful town. Regensburg was also very interesting. I was disappointed by the tours of Melk Abbey, Saltzburg and Vienna. The concert at Vienna was excellent. Mostly we cruised during the night but we did see the Wachau Valley which is truly beautiful. The breakfast and lunch buffets were excellent, while a la carte dinners were a bit mixed. When we eat at other locations it was also mixed. On the whole, I think Scenic staff did the best they could to entertain us and provide a 5 star experience. The meals on the boat and otherwise need some tweaking, and they now seem to be warning customers about low water levels in advance. Read Less
Sail Date October 2018
My husband and I had been planning this particular cruise for almost 2 years. We have been with Scenic prior to this adventure but have never had to do a ship swap. Due to the water levels on our route from Basel to Amsterdam we were ... Read More
My husband and I had been planning this particular cruise for almost 2 years. We have been with Scenic prior to this adventure but have never had to do a ship swap. Due to the water levels on our route from Basel to Amsterdam we were required to transfer to the Scenic Ruby. The entire adventure was handled very well by everyone and there was a little disruption as possible to disturb the usual seamless manner with which Scenic crews function. The weather was spectacular, certainly warmer than expected and Scenic did not disappoint with their chosen tours.Scenic attempts to make everyone feel as comfortable as possible from the welcome on board at check in to the final disembarkation. We had a balcony suite in the 2nd floor and have always been pleased with the amenities offered on the ship. Our tailor made guides have always been helpful especially on tours or just cruising along the rivers. Scenic will always be our first choice when planning another river cruise. Read Less
Sail Date October 2018
My wife and I booked an 11-day Scenic Gems of the Danube cruise as a 20th anniversary present to ourselves. It was recommended by my travel agent. This was also a trip that was on our bucket list. Just a few days before leaving for our ... Read More
My wife and I booked an 11-day Scenic Gems of the Danube cruise as a 20th anniversary present to ourselves. It was recommended by my travel agent. This was also a trip that was on our bucket list. Just a few days before leaving for our trip, I was advised by my travel agent that the rivers in Europe were experiencing low water levels due to the hot, dry summer. We were scheduled to be on the Scenic Amber; however, we were told we would likely have to "swap" ships. After arriving in Prague, we were told that we would be on the Scenic Jasper as the Amber was stuck down river due to the low water levels. The ship was to travel down the Danube and stop along the way at cities such as Regensburg, Passau, Melk, Vienna and Budapest. Unfortunately, the low water levels prevented the ship from progressing past Regensburg. None of the river tour companies can control Mother Nature, but how they respond is key. There should have been a contingency plan to swap ships as standard operating procedure, and this did not happen. As a result of the ship remaining in Regensburg, the stops in Passau (including Salzburg), Melk, and Vienna were cancelled and even after the water level rose again, the ship only arrived in Budapest on the very last day when all passengers had to disembark. The company did offer coach rides to Salzburg or Cesky Krumlov. Since we originally had planned to visit Salzburg, we chose the coach ride there, which took hours to get to. As a result, the tour was rushed as we had to be back on the coach for the ride back. The coach rides to Vienna and Budapest were also very long and resulted in tours in which we felt very rushed. We were not able to visit Schonbrunn Palace as we had planned, and the tour guide in Budapest remarked that our tour was the fastest she had ever given. Some passengers were so disappointed at not having had a river cruise that they left the ship early and went home. We decided to stay on the ship and visit as many cities as possible, but it still wasn't the cruise we had hoped for. Each day, the cruise director called us into the lounge to announce the latest decision on what they would offer. This constant state of not knowing added to the stress of our vacation. As the cruise director stated, it was no longer a cruise, but an adventure. The ship itself was fine, although I don't think calling their ships "Spaceships" is justified as our cabin was much smaller than expected, based on the company's description. The service on the ship was fine, although one drink server was very unfriendly from the first day. The food was good, although the breakfast buffet didn't change. All beverages were included, which is nice as this is not the case on most ocean cruises. Read Less
Sail Date September 2018
Our first river cruise! We called Scenic on September 9th to see if re-scheduling our Danube cruise was warranted (we were aware of low water levels). We were told no; there was a possibility of a ship swap if necessary. On September ... Read More
Our first river cruise! We called Scenic on September 9th to see if re-scheduling our Danube cruise was warranted (we were aware of low water levels). We were told no; there was a possibility of a ship swap if necessary. On September 18 (we were already in Prague), we received an email from Scenic informing us we would be boarding the Jasper instead of the Amber as originally planned. Upon boarding, we were told not to unpack as it was extremely likely that we would be swapping ships in just a few days - the Amber was on the other side of the low-water impasse. We had all known this was a possibility and that there might be some disruption - it's a risk you take on a river cruise. Then we were told that the river cruise was now going to become a bus tour because there was no ship for us to swap to. THERE NEVER WAS A SHIP FOR US TO SWAP TO. Scenic lead us to believe they had an acceptable contingency plan. They did not. We should have been given the opportunity well before the embarkation date to re-schedule our cruise. It's not the 4 x 6-8 hour bus days or the loss of our 5 star amenities and on-board experiences or all the excursions that were canceled or changed that upset me the most. The atmosphere on board became toxic. Scenic had chosen, quite deliberately to deceive us and 167 passengers knew it. We paid about $1,200/day for this so-called luxury trip. Their "compensation" is $250/day/person for 4 days for passengers in our category. Customer Care (clearly an oxymoron for Scenic) has returned no phone calls, though promised, and has responded to no emails from anyone in our group or from our travel agent. We did, in fact, end up back on the Jasper after 1 hotel night and another full day of touring by bus. But by then, the trip was beyond salvation. The staff on board was wonderful through the whole experience. Given the whole fiasco of the "contingency plan" and the subsequent lack of "customer care", our group of 17 passengers (and all of their friends) is highly unlikely to ever sail with Scenic again. It is a disappointing and unfortunate business attitude for Scenic to take. Read Less
Sail Date September 2018
We chose Scenic because it had been rated as one of the top 3 river cruise lines. We booked one of two "Panoramic Suites" (#337) and spent a small fortune to have this experience....the "river cruise" experience. ... Read More
We chose Scenic because it had been rated as one of the top 3 river cruise lines. We booked one of two "Panoramic Suites" (#337) and spent a small fortune to have this experience....the "river cruise" experience. For us, it was more about the ship and the trip down the Danube, our deluxe (fabulous) cabin and our butler (Christian, who by the way, was excellent). The day trips were an "extra" for us. We booked for the river cruise, not so much the day trips. Our trip of a lifetime in September was to begin on Scenic Amber, however, from day one, we never saw Amber. We were put on the sister ship "Jasper" in Nuremberg. Initially, when deciding which cruise to take, we chose Amber because it was a newer ship, so being switched to Jasper last minute was disappointing. We stayed in Nuremberg (as planned) overnight and spent the following day in Nuremberg (as planned). We left Nuremberg and headed to Regensburg through the "canal" (not on the Danube yet)...through the locks, not anything (at all) interesting to see on trip from Nuremberg to Regensburg. During the course of this trip, our cruise director "Richard" called a meeting (one of MANY) in the lounge and told us that we would have to "swap ships" as we could not go past Regensburg due to water levels. We did understand going in that a ship swap could happen and we were okay with that. Just a little interruption. Richard guaranteed us that the ship swap would happen (we would swap to the AMBER,...yay!) and that it would be seamless transition and we would continue on our cruise. Needless to say, we never left Regensburg. There were ongoing meetings/updates in the lounge (more stressful than work). We didn't know from one hour to the next what was happening, everything was confusing and stressful. Richard told us to think about this as an "adventure". Well, we didn't pay over $16,000 for an adventure. We paid for a RIVER CRUISE. At one of the last meetings, we were told "whoops" there is no ship to swap with, no Amber, we were out of luck. Our options were to bus the rest of the way (basically the ENTIRE way) to Budapest, but no guarantees of anything (ie, what hotel). We wouldn't know from day to day where we were going stay. Our luggage would have to go on and off a bus every day and into and out of a hotel everyday (we didn't sign up for this). The other option (and this option was encouraged by "Richard", was to just GO HOME! Really, go home? We had planned this trip for two years at great expense and we should just go home? Talk about stressful and disappointing! People were angry, some were crying, it was an awful experience. We feel less stress in our workplace than we did on this cruise. Guess what? Amber WAS on the other end and available for a ship swap BUT they allowed another ship (behind us) to swap onto Amber...we were out of luck, no ship. So....a letter was left in each cabin stating what the "offer" would be to either move along on the bus or make the decision to go home. The refund offer was an insult, but we really had no choice. We were NOT going to live off a bus for 5 days, hauling two big bags around Europe..no way. What happens to "all inclusive" that we paid for? We would be on our own for drinks (that we paid for). We were told that we would be reimbursed for meals (how did we really know?). No butler, no river views, nothing that we paid for. We were also told by "Richard" that our expenses to leave the ship would be covered...just give "customer service" a call and it would be handled. Scenic arranged our flight home, however we could not get upgraded premium seating (that we had already paid for....$800). They called a cab that took us to Munich and we had to pay cash $240/euros and again, we were assured that Scenic would reimburse us. After arriving home, still somewhat in a state of shock and 6 days early (still can't believe it), we received an email from Scenic (as promised) with their "appropriate refund" for our disappointing trip. What an insult! The appropriate refund was $2400 AND we're still out $800 for our upgrade and $240 for the cab fare! Our letter that was left in our cabin guaranteed us approximately $5000 (we were actually going to dispute the $5000 given we did NOT have a $10,000 trip!). We never got on the Danube! We never saw anything (for the most part). Unbelievable! Here's where we stand today....there is NO phone number to contact customer service, it's all handled by email. After receiving their very cavalier and insulting offer, we responded with an email and were again "guaranteed" that someone would check into our concerns and get back with us in TWO business days. Well, it's been 5 business days and guess what? NOTHING! No response from their "CARE team". We are MORE than upset and we are out (at this point) over $17,000!!! Are you kidding me! What a joke! I do NOT recommend Scenic and we WILL blow up social media IF this is not resolved. It is still our "hope" that we can come to a mutual agreement regarding an "appropriate refund", but time is ticking. We are still stressed about this and we've been home 2 weeks. Stressed because we now have to deal with an unresponsive Scenic customer care team. We read that Scenic is trying hard to "impress their US market" with their cruise line....attract more US travelers. Well, this isn't going to help Scenic enter the US market (by the way, most on the ship were Canadians....very few from US, so this could be a huge market for Scenic), but with the lack of customer service and the cavalier attitude of most everyone associated with Scenic, we would (at this point) NEVER RECOMMEND SCENIC. Our recommendation...... if you're sailing Scenic in the next few weeks, don't believe what they say. Do your research and cancel in advance, if you can. We would have, had we known and wouldn't be out $17,000 today. SIDE NOTE: Our panoramic suite (#337) was beautiful and our butler "Christian" (head butler) was awesome. Had we been able to sail on and have our cruise of a lifetime, this would have been a great trip, especially with the friends we met (in the very short 3 days). What a disappointment...again. All we can say...devastated. SHOULD Scenic come back with a FAIR refund offer, we will post again on this website to let you know how this was handled in the end. 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Sail Date September 2018
We chose this cruise because we had sailed on Scenic before and had a memorable experience. This particular cruise was a adventure. We were warned prior to the cruise that there was low water levels on the Danube and we might have to do a ... Read More
We chose this cruise because we had sailed on Scenic before and had a memorable experience. This particular cruise was a adventure. We were warned prior to the cruise that there was low water levels on the Danube and we might have to do a transfer which was fine. On September 22 we were given notice that the ship would not procede past Regensburg and there was a option for passengers to return home and a number did leave. We elected to stay. That night we received an undated and unsigned letter stating we were eligible for some refunds because of an itinerary change. The refunds came into effect on September 23 we were told, nothing in writing. On The night of September 23 we were given two options, go home or go on buses and stay in hotels and end up in Budapest but they only had hotels for Monday night and no further guarantees because of Oktoberfest. We elected to go home at that point and most other passengers left on the buses. Monday at around 11 am they announced they were moving the ship and we were basically given the option to stay on board or get off. We had no return flight so stayed on board and cancelled our request to home. As it was the river rose on Monday and Monday night so we starting sailing through the low water area early Tuesday morning. The passengers who were busing came back on late Tuesday night. Some had a great time and some not we were told. Our experience on board was great because there was only 35 of us. My wife and I enjoyed the holiday and did not miss all the bus rides and changing in hotels. My point here is that Scenic did not handle the problem well and I believe they knew from the beginning they had no ship available for us to transfer to and should have been up front. Due to Scenics uncertainty as to what they were going to do and offer, it affected decisions and we missed out on some tours. Yes we would travel scenic again but not spring and fall when water levels may be a issue. Read Less
Sail Date September 2018
Heard good reviews plus family/friends already booked. The staff was terrific. From Beate-cruise organizer to wait staff of GEORGE, JANKO, BRANISLOV and MARISIO. To Maria room attendee. They were all courteous, friendly, attentive and ... Read More
Heard good reviews plus family/friends already booked. The staff was terrific. From Beate-cruise organizer to wait staff of GEORGE, JANKO, BRANISLOV and MARISIO. To Maria room attendee. They were all courteous, friendly, attentive and just plain NICE people. Always served us with patience and a smile. They were the best part of our trip. The crew was also terrific in the smoothness of our journey. I would suggest snacks for the tables in the bar area as I went and bought my own chips and peanuts. Needless to say 2 days later snacks were served with our beverages. Pringles just didn't do it for us. MISS VICKIS CHIPS would be a great idea. Most of the tours were informative. The least favorite was Cologne. The tour guide spoke to long and really nothing to see except the church. Food was delicious. The cooks etc work very hard. The back drop of what the whole ship does is incredible. From Captain and crew to sous chef is amazing. GTEAT JOB Read Less
Sail Date September 2018
We are first time vacationers with Scenic and we wouldn’t hesitate to book with them again. Since riverboat cruising is new to us, we relied entirely on Scenic to book our flights, provide airport transfers and tours. They did not ... Read More
We are first time vacationers with Scenic and we wouldn’t hesitate to book with them again. Since riverboat cruising is new to us, we relied entirely on Scenic to book our flights, provide airport transfers and tours. They did not disappoint. We did the Rhine Highlights 8 day Cruise from Basel to Amsterdam on the Opal, their newest riverboat built in 2015. Of note, the hull of this ship is designed to travel in both low and high water levels when other boats would not be able. Deluxe Cabin #208 is well appointed with all the comforts of home, only scaled down because after all, this is a boat! We had no problems sleeping comfortably. We were very impressed with the shower pressure and the various spray selections provided. The boat/ship is contemporary in design and decor with space for everyone. Besides the view on the top deck, covered areas with loungers, chairs and tables, a running/walking track and small pool, this space is a great gathering place to meet new people while taking in the sights. Dining buffet or a la cart, the menu choices will not disappoint. Everything including the recommended wine/food pairings is thought of for your dining experience. You will not be able to escape adding on some weight. The arranged tours are well thought out and planned. You only need to ask questions, make a choice, show up and leave the rest to them. Last but not least, the staff. Everyone on the ship is there to make your time with them THE BEST!!! I cannot single out any of them as they were all very attentive, friendly and a good reason to cruise with them. We plan on booking with Scenic again. Read Less
Sail Date September 2018
We chose to cruise with Scenic after friends referred them. Being our first river cruise, we wanted to move forward with the confidence that someone else had enjoyed their experience. I cannot say enough about Scenic, and the Jewel ... Read More
We chose to cruise with Scenic after friends referred them. Being our first river cruise, we wanted to move forward with the confidence that someone else had enjoyed their experience. I cannot say enough about Scenic, and the Jewel Captain and Crew. While other river boats were unable to sail their itinerary because of low water levels in the Rhine, we did not miss one of our ports of call. The food, wine, entertainment, tours were all exceptional. I would highly recommend the Scenic family of cruises, and we will definitely call upon Scenic for our next cruise. The tours were exceptional with clean coaches, the scenery was beautiful, the transfers to and from the airport were seamless. Everything ran so smoothly. We enjoyed the bicycle tours, although found that there wasn't enough bikes on board for all the passengers that wanted to participate. This would be their only downfall. I would suggest signing up for the bike tours early to avoid disappointment. Read Less
Sail Date August 2018
Positives and negatives. First the good news. All shipboard personnel were terrific...helpful,friendly, eager to please and competent. Great attitudes in spite of grueling work schedules. The cabin, on the diamond deck, was ... Read More
Positives and negatives. First the good news. All shipboard personnel were terrific...helpful,friendly, eager to please and competent. Great attitudes in spite of grueling work schedules. The cabin, on the diamond deck, was super.....spacious enough, quiet, and kept spotless by our room attendant. Both arrival and departure from the ship were extremely well organized. Daily briefings by the cruise director were clear and informative. Multiple onshore activities from which to choose.....all included in the "all inclusive" price of the cruise. No surprises there. Now the not so great news. First, I should note that this was our first river cruise, so some of these obversations may be applicable to all such trips and not specifically applicable to this one alone. The overall impression is that the business model here involves cramming the maximum number of paying customers onboard while providing the minimum number of staff possible to attend to their needs. The "personal butlers", for instance, were more often serving as waitstaff in the dining room than as butlers. Ours was more than willing to deal with our (infrequent) requests, but was clearly relieved whenever I handled whatever task was at hand rather than intruding on his other duties. Again....this MY impression, and not a reflection on his thoroughly professional demeanor. The brochure gave the inaccurate impression that there are there are three separate "restaurants" on board. NOT true. In reality, there is ONE. The "river cafe" is in fact a small salad and dessert station and two chafing pans setup in a corner of the bar. Tiny selection of pre-cooked and often mediocre fare. The "portobello" venue is actually a few tables set up to the front of the bar and used as seating for the aforementioned "River cafe" during the daytime. In the evening those same tables host a small number of invited guests for a dining event which is indeed superior to the otherwise unremarkable fare served in the ship's only real dining room, the "Crystal". Though there is open seating, meals are actually served at a single seating time, with little leeway given. Indeed, when we entered the dining room 30 minutes into the 90 minute "window" listed as the dinner period we were informed that we must be seated at once, or miss dinner, as the "first course had already been served.". The real problem is that all of the passengers, wherever seated, are eating food prepared in a kitchen woefully too small and understaffed for the job. Having owned several restaurants, my wife and I identified the problem immediately. All staff were doing their level best to deal with unrealistic workloads. With the exception of a few "alternative choices" available at dinner, virtually nothing is cooked to order on the ship. Breakfast and lunch are served as buffets with nearly identical setups daily. Dinner offers a choice of three main courses. In general, this feels like an assembly line operation. Overall, the food on board was uneven in quality and a real disappointment given the cost of the trip. Adding to the feeling of "mass production" is the fact that the dining room is over-crowded with tables sitting much too near each other. The scenery ashore was a major disappointment for much of the trip. Other than a few hours one day in the Rhine Gorge (where all of the brochure pics must come from) we might as well been anywhere in the midwest U.S. The shore excursions often involved coach rides of varying lengths with guides of varying quality. Strasbourg and Heidelberg were lovely. Some of the others not so much. Anyway, Good luck! Read Less
Sail Date July 2018
The cruise deconstructed....Our cabin (Deluxe Balcony Suite) was great. The bedding excellent, the space roomy, plenty of closet storage, comfortable balcony chairs (we loved that the large window rolled down to open), and the roomy ... Read More
The cruise deconstructed....Our cabin (Deluxe Balcony Suite) was great. The bedding excellent, the space roomy, plenty of closet storage, comfortable balcony chairs (we loved that the large window rolled down to open), and the roomy shower made the bathroom feel larger. The public space lounge area was also nice with large viewing windows and lots of comfortable chairs and couches. The staff was incredibly hard working and cheerful. I don't know when any of them get time off as they all seemed to double up (our butler was also a dinner waitperson, ditto for the lounge cocktail waitress, etc.). Our cabin person cleaned our room in the morning (it was always done when we returned from breakfast - better service than many high-end hotels offer) and refreshed it in the afternoon. The cruise director was totally on top of all aspects of the cruise and excursions. Plus the arrival and departure from the ship was impressively organized. So, why only three stars? Two reasons. When you look at the description and photos describing the trip, you might reasonably think that the scenery will be beautiful and idyllic all the way. Uh, uh, not even close - in fact, talking with other passengers, this was the biggest disappointment of the cruise. We had one day of traveling through the Rhine Gorge that was beautiful and truly reflected the cruise description. Aside from that, the rest of the cruise was primarily trees, a few towns, and some almost industrial areas. If this is an aspect of the trip that is important to you, you will be disappointed. Second reason - the food. As one table mate said, the best meal he had was at a restaurant in one of the towns we stopped at. Another table mate (our fabulous new friends M and T) said during one good dinner, "this meal let's you know they can make a good meal". The meals were hugely inconsistent. Our first night dinner at the invitation only Portobellos was very good and we had another couple of dinners that were good also. But, the breakfast and lunch buffets and other dinners were very disappointing. Having spent many years in the restaurant business and being slightly foodie snobby, we felt that there were really two problems. First, too many of the ingredients were not quality. Secondly, they are trying to do way too much in too little space. The food just doesn't reflect what is supposed to be a high-quality experience. That is partially what we paid for, yes? So, the week was relaxing, the other passengers friendly, and we loved spending time with our new friends, but I wouldn't plunk down the money for another river cruise anytime soon. Read Less
Sail Date July 2018
Our cruise on Scenic Opal was from Basel to Amsterdam commencing 25 July for one week. We had a balcony cabin 216. Embarkation was poorly managed and for reasons never fully explained the cruise started at Strasbourg, The rep at the ... Read More
Our cruise on Scenic Opal was from Basel to Amsterdam commencing 25 July for one week. We had a balcony cabin 216. Embarkation was poorly managed and for reasons never fully explained the cruise started at Strasbourg, The rep at the airport did not mention the change and many of us endured fully loaded bladders during the 1hr 45 min trip. We subsequently found that a small group new of this arrangement well in advance. The ship is clean and tidy with smooth and comfortable progress. The cabins are small but clean. The so called inside/outside balcony area takes up a significant amount of living space and is behind the cabin curtains. Hence when these are drawn the cabin feels smaller than it should. This appears to be a design flaw. When docked the curtains needed closing for the majority of the time because we were either up against a dock wall or another boat. Scenic has a policy of sharing berths with other boats of the Scenic group (Emerald etc). This means that even if there are many spare berths (and there usually are) you become locked in, which makes the cabin atmosphere unpleasant. A money saving procedure despite the high cost of the cruise. Breakfast and lunch are buffet and the food is adequate. Service can be chaotic with a limited number of waiters trying to cope and naturally becoming stressed. Different excursions often start and return together which overwhelms the staff and creates a frazzled atmosphere. Dinner was awful. The quality of the ingredients was poor and the chefs were not capable of making anything of them. As an example, there was a special gala night dinner where the soup was inedible, the mashed potato the consistency of custard, the lobster a soft tasteless mess in its shell and steak so tough it was barely edible. Service was variable but the staff tried hard to manage difficult situations imposed on them. If Scenic reads this then our waiters George and Alexander were excellent and need a bonus. Our cruise director was incapable of relaying information with any clarity. She talked endlessly in an inappropriate life and soul of the party manner, which became extremely waring. Daily briefs on ports to be visited became so long and facile that we escaped elsewhere. I understand that the cruise director has the impossible job of being all things to all men/women. Some do it well but ours certainly did not. Ports and excursions were excellent but could not make up for the poor food, variable service and cabin shut in atmosphere. The cruise became a bit Butlinesque, although with a very high price tag. Never again Read Less
Sail Date July 2018
My friend suggested this cruise and it sounded wonderful. Overall it was! The dining staff really made the cruise worthwhile. They were friendly, extremely professional and hardworking. They really took the time to make sure you felt ... Read More
My friend suggested this cruise and it sounded wonderful. Overall it was! The dining staff really made the cruise worthwhile. They were friendly, extremely professional and hardworking. They really took the time to make sure you felt looked after. The Chef was excellent and important because I have a food allergy. The food was plentiful and there was a great variety. I felt the off ship tours were interesting but sometimes the bus trips to and from the ship seemed long. Our cruise Director was enthusiastic and informative but the many introductions of staff and crew went on too long. One introduction on the first day would have been enough. My favourite part was being on the ship and cruising on the river. It wasn’t always picturesque, especially through the industrial areas, but I still enjoyed the breeze and the sunshine on the top deck. On the second day, I put two blouses out for ironing only. Apparently, for the first time ever, laundry went missing. I had to ask several times, but I do believe they were doing their best to locate my tops. They were finally returned to me late on day 7 of an 8 day cruise. Laundry service was included but obviously we were hesitant to try it again. The much anticipated in room mini bar was a disappointment because it offered mostly alcohol. Very limited snack selection. Pringles and biscuits, and not every day. At this point, I’m not sure that I would travel with Scenic again, but I would definitely enjoy another river cruise. Read Less
Sail Date July 2018
I chose this cruise because I was intrigued by the idea of a cruise that really was all-inclusive - all excursions, drinks, entertainment, tipping were included, and nothing was to be paid while on board. And that's exactly how it ... Read More
I chose this cruise because I was intrigued by the idea of a cruise that really was all-inclusive - all excursions, drinks, entertainment, tipping were included, and nothing was to be paid while on board. And that's exactly how it was! I was picked up at the airport and driven to my hotel, then the next day taken from the hotel to the boat (there were lock delays, so our embarkation location was changed from Basel, Switzerland to Breisach, Germany). Disembarkation was also very smooth - a number of us were taken by bus to the airport in Amsterdam with plenty of time - which we needed, due to rush-hour traffic, and a rather crowded airport. Entertainment on the ship was great - approximately every other night entertainers were brought on the ship. This ranged from cowbell music, to a classical trio, to electric violin (my favourite!), to a klezmer band, and local styles of music. Once we also were taken to Schloss Rastatt for a concert - beautiful location for beautiful music! At the Delta Works in the Netherlands, we also had a Dixieland concert band to listen to. The local guides were always very interesting and informative to listen to, as they took you around their towns. But you didn't have to go on these tours - there were enough people who generally just went their own way, or even stayed on the boat if they wanted. The meals were always delicious - breakfast and lunch were both buffets, with breakfast being the same every day, and lunch having different options (two different soups each day, four different kinds of salads each day, plus local specialities to try out, and different dessert and ice cream every day!). Dinner was formal, with 4 courses each night - appetizer, soup, entrée, and dessert. Portions were tiny, but incredible tasting. Wine and cocktails flowed freely, so much so that my liver had to work overtime in comparison to usual. I had an incredible experience, and would easily choose to go again! Read Less
Sail Date July 2018
We were supposed to board at Basel but due to a lock problem we started at what was the second port Breisach not a problem. We had been with Scenic before so knew what to expect and it was all as we thought it would be. Due to any early ... Read More
We were supposed to board at Basel but due to a lock problem we started at what was the second port Breisach not a problem. We had been with Scenic before so knew what to expect and it was all as we thought it would be. Due to any early flight we arrived about 1pm and were told to wait in the lounge as boarding was officially 3pm. After a quick drink we were asked by Marketa the hotel manager so register at reception and we could go straight to our cabin registration took about 30 seconds! Excellent cabin plenty of storage space and the balcony system gives you a nice open atmosphere. Later had the orientation by Richard the cruise director and realized we had met him before on his previous sea cruise director roles. He was excellent throughout the journey very knowledgeable very helpful and very funny (even if we had heard some of his stories on one of the sea cruises!) Dining was what we expected and gave the opportunity to sit with different people each night we met lots of interesting folk from all parts of the world. Excursions were varied and enjoyable with very knowledgeable guides The staff helped to make the trip even better with their friendly and helpful attitudes too many to mention individually but special thanks to our butler Marius who couldn't do more for us (even bringing a cognac nightcap to the cabin Thanks) Would we go again with Scenic Definitely!! Thank you to every one who made it such a great cruise p.s. The glorious weather as promised by Richard helped Read Less
Sail Date June 2018
We chose this cruise for a number of reasons: great reviews, great incentives for booking early (price, $500 flights from Canada (we went with the recommended KLM), two complimentary $100 Euro pre-paid Mastercard cash cards, lots of ... Read More
We chose this cruise for a number of reasons: great reviews, great incentives for booking early (price, $500 flights from Canada (we went with the recommended KLM), two complimentary $100 Euro pre-paid Mastercard cash cards, lots of cabins to choose from when we booked, exciting itinerary, truly all-inclusive (did not pay extra for any excursion or drinks and food on the boat, and Scenic has a no tipping policy), 7-nights option (ocean cruised, but never riverboat sailed before and wanted to try it out for a shorter amount of time), and able to book a night in Zurich and a night in Amsterdam with Scenic hotel partners which included all transfers needed (airport to hotel, hotel to boat, boat to hotel, hotel to airport). The booking incentives were great. But we will definitely consider booking another vacation with Scenic because of the actual vacation experience. What did we love about Scenic? Everything. Excursions are outstanding! Scenic does not scrimp on these, and we were very happy with everything we experienced. From a choice of at least two excursions, we selected ahead of time one excursion for each day. We went mostly with the more active and fuller days options. Bus transfers were on time, and the coaches were very comfortable. It is hard to pick a highlight because everything was so amazing. Scenic uses Taylor Made units to allow excursion guides to speak to the group through connected ear pieces and to provide pre-recorded descriptions of city sections you may explore on your own and details about what you see along the banks of the river. The Scenic Crystal riverboat is modern, beautiful and immaculate. We enjoyed spending time in the lounge, in the dining room and on the deck. We booked a Balcony Suite on the second level. The room is well laid out. We had lots of closet and drawer space. There is a mini bar and snack shelf. The bed was comfortable, and we got good sleeps. We thought the bathroom is great (for a boat) – shower with more room than we expected and spray and lighting options was a pleasant surprise. We spent less time on our balcony than we thought we would, but it was lovely to have the light from the larger windows. There is a pianist in the lounge for later in the day listening. A variety of entertainment offerings are scheduled for later in the evening, but we were typically so exhausted from our day that we were in bed by 9:00. We did go out to Schwetzingen Palace by bus after supper when we were docked at Mannheim for a concert by two traditionally trained vocalists and a pianist (gone from about 8:00 – 10:30). It was so worth going … and definitely a bonus excursion from Scenic! The lounge is large and comfortable, and there is a great selection of alcoholic and non-alchoholic drinks. You can also relax up on the upper deck on lounges or at tables (covered and open) and enjoy refreshments. If you want a snack, there is a nice selection of prepared foods displayed at the side of the lounge bar. One of the big factors for us for a great vacation is the quality of the food and wine. Scenic measured up! The food was excellent. I have a food allergy and received a menu earlier in the day highlighting dishes I should avoid. Scenic tries hard to work with dietary issues. Along with a breakfast buffet that has a wide selection of items, there is a hot breakfast menu. Our favourite was the eggs benedict, with my husband usually getting French toast as well. Buffet lunches have some common items offered each day, but there are new dishes prepared as well. One day the staff did a BBQ meal up on the sun deck. It was great – a variety of interesting meats and every bit as interesting as the buffet. And it was lovely to enjoy this lunch in the sunshine. New evening á la carte menus are offered daily. Like lunches, the evening meals frequently feature locally produced meats, produce and wines. Presentation, quality and taste give suppers a gourmet dining flare. Portions are generally smaller; but there are several courses and we always went away feeling satisfied. There is never a limit though to what you can order, and the staff is happy to bring extra. Decent wines are nicely paired with the food. Each guest is offered one pre-scheduled dining experience in the Portobello dining area. We enjoyed this meal very much. All of it was delicious, but we thought the tiered appetizer fare, the tiramisu and the wine were standout components. Some guests were also seated at “The Captain’s Table” within the dining room and had an alternate “upscale” meal. We did not book a suite that qualified us for this one-time event, but it appeared to be enjoyed by those who took part. A huge part of our fabulous vacation was due to Scenic Crystal’s wonderful staff. Everyone was so friendly, accommodating to questions and requests, and wanting to make our experience special. Staff work very hard on an ongoing basis. Thank you to everyone! We know that there are so many people working together and some behind the scenes we never met personally whose contributions gave us an incredible week on the Rhine. Special greetings and thanks though to Aleksandar, Antonio, Zulkipli and Carmen who we always looked forward to seeing at meals – such delightful, unique personalities. We also want to mention our gratitude to: Ivan, our cabin steward, who maintained our suite beautifully; Nikola, the cruise director, whose humour, booming voice, and great organizational skills flavoured the trip in a positive, memorable way; Ivan, the hotel manager, whose friendliness, competence and concern about each guest’s satisfaction made an impression; Captain Plamen, who got us safely along our river route and had a great sense of humour. Tips: A) Bring Euro coins for public bathrooms on excursions (or pick up some early on). Most specific excursion locations (e.g. castle that Scenic paid admission for) had washrooms you could use at no cost, but 50 cents was common when you were exploring a city more independently. B) We were surprised by the number of small shops that did not accept our Mastercard cash card or a credit card (e.g. bakery, coffee shops, small retailers). Consider bringing a few extra Euros in cash, or be prepared to find an ATM. C) Bring a European power converter with you. The boat has a few but not enough for everyone. If you are extending your stay, hotels may or may provide one. Read Less
Sail Date May 2018
All inclusive. From the very convenient boarding to the easy departing trip was top notch. Our cabin was well-appointed. This vessel is relatively new, in 2015, I think. Balcony added comfortable space. Beds were deluxe clouds ... Read More
All inclusive. From the very convenient boarding to the easy departing trip was top notch. Our cabin was well-appointed. This vessel is relatively new, in 2015, I think. Balcony added comfortable space. Beds were deluxe clouds .Extremely well executed program of events. Dining was 5-star. Dining service best I've experenced- far above QE2. Kudos to Zoran and Branislan who provided me a very memorable dining experience. Cabin 324 well-appointed. Thanks to my son for this Mother's Day present I shall forever remember. Also, luckily, the weather was perfect. Tulips were gorgeous. Alex executed excursions etc with great aplomb. The stars were in alignment. I don't know how anything could have worked out better. Also, we think the Basel-Amsterdam is the more desirable. Scenic provided limo service both ways. I would hope to have the opportunity to travel with them again. Yes, Life is too short not to go first class. Read Less
Sail Date May 2018
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