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Sail Date: July 2019
This was a 'bucket list' cruise which did not disappoint. We had sailed with Viking in China (5 stars) and this could not compare with that experience. That said, it delivered on all of its promises, with the exception of the ... Read More
This was a 'bucket list' cruise which did not disappoint. We had sailed with Viking in China (5 stars) and this could not compare with that experience. That said, it delivered on all of its promises, with the exception of the hotel accomodation before and after. The experience on the ship was excellent, made better by the seamless planning and execution of the outstanding staff on board. By the end of the week we felt as though we were friends with everybody. Mealtimes were great, with excellent food and attentive service. We gained 5 pounds each! Our room (french balcony) was small but adequate, with a great shower and heated bathroom floor! TV reception was surprisingly good, watching the BBC world news was a treat. We slept well. Coffee and biscuits were always available, and very good! The shore excursions were good, with local guides, some of whom were excellent, none were awful. Highlights were the opportunities to explore on our own - in Mainz the Chagall glass in St Stevens was amazing, and worth the walk to see it. Viking handle the details so well. Luggage was transported efficiently - amazing to see the entire crew (including the Captain!) form a human chain to unload the bags at disembarkation. The only negatives were the choice of hotels before and after. Both were in business districts and somewhat out of the way. Le Meridien in Paris was very disappointing, even though we were upgraded to an Elite room. But it was within walking distance of the Arc de Triomphe and convenient to a Metro station. I can only imagine that this would be a challenging trip for folks with mobility challenges. Lots of walking and stairs would advise careful consideration. Read Less
Sail Date: June 2019
Rhine & Viking Shores & Fjords (Basel to Bergen) We planned our three week trip exclusively through Viking Cruises using AAA as our agent, and took the afore mentioned vacation May 29 - June 16. Our flights were purchased ... Read More
Rhine & Viking Shores & Fjords (Basel to Bergen) We planned our three week trip exclusively through Viking Cruises using AAA as our agent, and took the afore mentioned vacation May 29 - June 16. Our flights were purchased through Viking Air and we flew United out and IcelandAir home. We booked a pre extension to Lake Como for three days, we stayed at the Lake Como Sheraton hotel. Our Viking host was Lott, he was absolutely fabulous in every possible way and we were treated like family. He took us on an optional tour of the area surrounding the hotel which included his pointing out the local grocery store, coffee shop and several restaurant choices. The regular tours were a great deal of fun and our group of passengers had a lot of fun getting to know one another. The first full day Lott had a welcome party where he served a drink and some snacks, he also walked with us to another town along the water where many of had dinner that evening. The final day we boarded our motor coach for our trip through the alps to Basel, we made several stops including a lunch planned by Viking in Zurich which was wonderful. Lott brought along chocolates and a liquoir for us to share a final drink together and a sweet farewell. I cannot sing his praises enough he was more than a host he was a member of the little family that would enjoy the remaining two weeks together. We boarded the Viking Hiln in Basel and started the next leg of our journey, the ship was all we expected having cruised on a longship two years ago. We were not as thrilled with this itinerary as our time spent on the Rhône previously but could not fault the ship for that. We found the crew on board to be a little cold and almost felt like a bother if you tried to engage anyone with a question or comment. The food was good but not as many choices as we had just two years ago, plenty to eat as always. We sat with our friends from The Lake Como extension in the back of the dining room at several tables. We upgraded our cabin for this trip and had a balcony which we really enjoyed, we had plenty of room for our clothing and the bathroom met our needs. We were supposed to transfer from the Hiln to the Jupiter in Amsterdam and hoped to spend the afternoon touring in the city. A lock was broken so the Hiln put us off in Rotterdam and we were bussed to Amsterdam, the delay did not leave us much time in Amsterdam but we did get a canal ride in before sailaway. This was our first cruise on Viking Ocean and all I can say is WOW, the ship was beautiful and our cabin was lovely. The food and service were very nice and our evening in Manfredis was spectacular. We attended the cruise critic party and met the captain and his wife, who were very social. Viking had one of the nicest events I have attended with drinks and hors d’oeuvres with a very small turnout. The food in the buffet was great and we never struggled to find a table even when we were meeting friends. The ship had many places you could meet and be the only people there, we never felt crowded except at the shows in the evening when if you did not arrive twenty minutes early you very often would stand. We found the shows to be just okay, entertaining, but the the best show starred our energetic and amazing cruise director, Ship Happens production. The free spa area was so enjoyable, the heated pool, the sauna, snow room and steam room were enjoyed by all in our party. Don’t miss it... Our itinerary for this cruise was terrific but our favorite spot was Flam, Norway, we would recommend this trip the fjords were beautiful and different. We disembarked the Jupiter and Viking took us to the airport in Bergen where we boarded an IcelandAir flight to Reykjavik, Iceland for our three night stay at the Grand Hotel. Our host here was a huge disappointment after our wonderful experience with Lott in Lake Como, he left when the tour was over and arrived when it was time to get on the bus. He was very informative and funny but just not as invested. Iceland was interesting and we enjoyed learning about this country, the tours were long days on the bus which was necessary to see everything. The hotel was a huge disappointment, we have stayed with Viking in Paris and Lake Como and were surprised at the difference in service, amenities and cleanliness at this hotel. They were changing the carpets in the hallways and had rolls of carpet old and new in the hallways. The lobby was a mess as the hotel always had bus loads of people arriving or departing with their luggage everywhere. The staff that worked there were not a happy crew and complained out loud about the management or lack there of. I would hope that Viking will not continue to use this hotel because it was not up to par with their usual hotels. We had an amazing vacation and met some wonderful people who we hope to see again, I look forward to cruising both on the river and ocean with Viking again. Read Less
2 Helpful Votes
Sail Date: April 2019
We had received a booklet about the Viking River Cruises from my wife's mother, who got them in the mail, because she had been on a Viking Ocean Cruise to the Nordic countries. We were looking for a River Cruise that could end up in ... Read More
We had received a booklet about the Viking River Cruises from my wife's mother, who got them in the mail, because she had been on a Viking Ocean Cruise to the Nordic countries. We were looking for a River Cruise that could end up in Amsterdam, where we have a friend that lives there. The Rhine River Cruise from Basel to Amsterdam fit our plan perfectly! The Veranda Suite that we got ( Rm. 308) was roomy and beautiful. The full balcony off of the living room was like having our own private piece of Heaven! Being greeted in the morning by groups of beautiful, white Swans was really a treat! The bathroom was surprisingly spacious, and the heated floor in the shower let us know that we were traveling in First Class accomadations! The restaurant was gorgeous, and the food was amazing...especially because of the special menus offered each evening, featuring the local cuisine of each of the places that we visited, day by day. The menu recommendations by Frank, our Hotel Manager, were outstanding! Our experiences on the land excursions were excellent also, and we took one day to explore Cologne by ourselves, opting out of the group excursion, and taking a private Rickshaw tour of the city, away from the crowded places, and getting lots of historical and cultural info from our guide, Victor. We highly recommend the Rickshaw expericence!. Our favorite night, was the special dinner excursion, Dine in Rudesheim am Rhein!! The Food, the Fun, and the People, all made it an evening to remember forever! We felt that we were treated like Royalty the entire trip...and we will certainly be doing another Viking River Cruise in the future! Thank You Viking!! Read Less
5 Helpful Votes
Sail Date: April 2019
I’ll start by saying that my husband and I did not enjoy our cruise with Viking, this review is really meant to inform and enlighten the traveler before they decide to book a river cruise particularly with Viking. We choose Viking ... Read More
I’ll start by saying that my husband and I did not enjoy our cruise with Viking, this review is really meant to inform and enlighten the traveler before they decide to book a river cruise particularly with Viking. We choose Viking because friends had been on their ocean cruise and found it very enjoyable. We typically cruise Celebrity, which provides a level of luxury we enjoy. We booked everything through Viking and here are the areas we found acceptable: - air fare and transfers Here are the areas lacking: - hotels selected for pre and post stays, Both hotels were off the beaten path so to actually immerse yourself in Lucerne and Amsterdam, you needed to travel by public transportation to really see the towns you were in. Hotel selection was poor. - ship was ok. But the Explorer suite, which is their best room is over the engine and the noise and the vibration/shaking at night was unbearable!!! The room was poorly laid out and not worth the price. The Celebrity suite on any Celebrity ship is half the price and twice as nice. Get the cheapest room you can because none of the higher rooms with balconies is worth it. The Rhine river is only scenic for about 1/2 day on the 8 day trip, the rest is cargo, factories and weeds. - The dining schedule is ridiculous. Breakfast is from 6-9, then lunch at 12:30 and dinner at 7 pm. The problem with this is that if you plan to take your meals on the ship (and because you paid an arm and leg for the trip, you should), you are limited on what you can do off the ship. If you take an excursion in the morning and come back after the 12:30 lunch, then you have to wait until the next meal at dinner. That’s it! No place on the ship to grab a quick bite if you come back at 2 pm. Or let’s say you eat a late lunch in town and you’re not hungry at 7 pm...if you miss that meal, then you have to wait until morning breakfast. All of this might be acceptable if the food was good, but it’s not. It’s average and reminded me of cafeteria food. Odd since they’re cooking for only 200 passengers so I expected it to be much better than on the Ocean trips. Additionally, very little accommodation for people with diabetes. - The entertain was as people stated which is minimal. That’s ok, because your touring each day so the evening needs to be relaxing. I expected to be able to catch a movie in my room or browse social media or just search the internet, check e-mail, etc... Little to no selection of movies provided and the other channels said “coming soon”. Internet access was poor, weather moving of stationary. Again, that seemed odd since there are fewer passengers than ocean ships. I can stream on ocean ships with 3000 people, but on this couldn’t open CNN!!! - Service was ok. The staff tried to be helpful, but I sometimes felt there was a language barrier. - The ports were ok, lots of Germany. We wanted to see Switzerland and Amsterdam that’s mainly why we selected this trip. I think River cruises are interesting to people that connect to the country - like ancestors from the small towns. I know this is long but I hope it helps someone. I would never take another river cruise and I would never go on Viking again. I think they’re extremely expensive for what they offered. Read Less
Sail Date: December 2018
We cruised from Basel, Switzerland, to Amsterdam. We decided to go in December so that we could experience the many Christmas markets along the Rhine River. They were amazing. The cruise was better than I ever imagined! The food was ... Read More
We cruised from Basel, Switzerland, to Amsterdam. We decided to go in December so that we could experience the many Christmas markets along the Rhine River. They were amazing. The cruise was better than I ever imagined! The food was better than gourmet. I get horribly motion sick, but did not have any issues on this boat. The boat was clean, the staff were ever professional and our cruise director, Sebastian, always went above and beyond. He was funny, too! The tour guides were all local to the port we were in. They were really knowledgable and great story tellers. Our best tour guide was on the Colmar World War II memorial tour. The included excursions were great and we chose to go on several optional tours. I am already planning my next Viking River Cruise. I would highly recommend going on this cruise. Even if you have limited mobility, they had tour groups that were for people who needed a slower pace. They made sure that everybody on the cruise had an enjoyable experience. Read Less
Sail Date: December 2018
This was the second German December Christmas Markets cruise on Viking with a girlfriend. We had a great time again! We were on the Rhine River and were lucky enough to be able to stick to our itinerary since it had started to rain ... Read More
This was the second German December Christmas Markets cruise on Viking with a girlfriend. We had a great time again! We were on the Rhine River and were lucky enough to be able to stick to our itinerary since it had started to rain enough so that we didn't have to change ships mid cruise. The food on the Alruna was some of the best I have ever had on any ship! The cabins were clean and spacious enough for us and all of our treasures we bought at the Christmas markets. The staff was superlative! Everyone was extremely professional and friendly and knowledgeable of the area. We had a great time and look forward to another Viking trip. We loved the itinerary which started in Switzerland and ended in Amsterdam. Each town had a Christmas market and they were each different due to the locale. Strasbourg was the best! Overall excellent experience! Read Less
Sail Date: December 2018
This trip was with 8 of our closest friends and THAT made it very special to us. We generally travel alone, but this time we took along friends. We all spent 2 extra days in our arrival city, Basel, Switzerland. Most of us took a side trip ... Read More
This trip was with 8 of our closest friends and THAT made it very special to us. We generally travel alone, but this time we took along friends. We all spent 2 extra days in our arrival city, Basel, Switzerland. Most of us took a side trip to the Swiss Alps which were covered in snow and the sights were fantastic. I highly recommend you ask your Viking rep about this trip to Lucerne if you have the time.Our embarkation and debarkation went very well. No complaints about that part and they took care of all the luggage from the hotel to the ship, and since most of us also extended for 2 more days at our ending city - Amsterdam - all our luggage was taken from the ship to that hotel as well. Very nice. The ship is very nice. Smaller than the regular cruise liners, but that makes it special. I believe there were only about 190 folks on our ship. We got the balcony cabin even though it was December, but that extra room was nice. Some of the did not get this room type and said their room was much smaller. As for the dining, fantastic. The food is very good and lots of it. Breakfast was either buffet or order from the menu. Dinners were multi-course and always several options to choose from. Wine or soda if you didn't drink wine was always included with all meals. Many of the lunches we were out on an excursion or in town enjoying the local cuisine and visiting the Christmas Market. My only complaint about the dining was that they didn't do reservations. There were two large groups on the ship, but only one table setup that would hold 10 folks. There was some "territory" issues the first couple days, but in the end, our group did get the larger table. I can't say that I was a fan of the entertainment on board the ship in the evenings. Usually it was a gentleman playing piano and singing. We did not usually stay to listen to him. Dinners were late - started at 7PM, and with our larger group lasted a while, so usually we just went back to our cabin after dinner. I can say that the included excursions for each port city were very nice. They were mostly walking tours so if you have difficulty walking, some of them may have been a little hard to do. What I really liked was that they were all early in the morning and were usually done by the time the markets opened, so we had plenty of time to walk through them. This gave my husband the opportunity to hear the history and me the time to spend in the markets, nice! We did do a couple extra excursions at an extra cost and they were also very nice. The service on board was also very good. The room stewards had the rooms cleaned up most days before you got back from breakfast and turned down by the time you were done with dinner. The waiters were exceptional and stayed with one area, so by the time the cruise was done, we all knew each other quite well. Our weather was not the best - very rainy. However, due to this rain, our cruise was the first one this year that was able to sail all the way up the Rhine River and NOT have to switch boats as we thought we might have at the start of the trip. THAT was VERY nice!! Of course after we made it through the lower part of the river, would have been nice to have a couple sunny days. We made out though. The only bad thing about the rain was the day we were at Kinderdijk. This was were the windmills were, but it was raining so bad and very windy that most of our group opt'd not to venture out and those that did came back early. Only one couple in our group was brave enough to stay the whole time and they were completely soaked by the time they returned to the ship. Would I go again? I would defiantly do a Viking cruise again if I were to take another river cruise. We have done the Danube (different cruise vendor) and now the Rhine, so if I decide to do another area that Viking cruises to, definitely. The break on the airfare was nice too. Most of us upgraded to Economy Plus which helped with the long flight from the states to Switzerland. Read Less
Sail Date: December 2018
We absolutely loved our Viking Cruise. This was our first river cruise and and we were told many times that river cruising is different than ocean cruising. It is indeed but it was a wonderful, relaxing experience. We cruised the Rhine ... Read More
We absolutely loved our Viking Cruise. This was our first river cruise and and we were told many times that river cruising is different than ocean cruising. It is indeed but it was a wonderful, relaxing experience. We cruised the Rhine River from Basel to Amsterdam. We were so impressed with every city we visited and the excursions that were included with the cruise, were quality tours that were lead by interesting tour guides. And Christmas time was such a wonderful time to explore Europe with all the Christmas markets. It was magical. Viking’s attention to detail in every facet of our cruise was impressive, from heated bathroom floors, to water provided on our tours and treats awaiting us as we got back to the boat. We also chose to extend our travel on both sides of the cruise through Viking. Once again, we were not disappointed. We stayed in beautiful hotels in Lucerne Switzerland and Amsterdam. And Viking took care of getting us to where we needed to go every time. I did not have to think about anything - they handled it all. Viking has made a life long customer of me! I can’t wait to book my next Viking Cruise! Read Less
1 Helpful Vote
Sail Date: November 2018
We chose the cruise on the advice of friends. We were told that it is the best time to take this trip because of all the winterfest activities that we would encounter along the way. Our friends were correct. We had a memorable trip. We ... Read More
We chose the cruise on the advice of friends. We were told that it is the best time to take this trip because of all the winterfest activities that we would encounter along the way. Our friends were correct. We had a memorable trip. We immersed ourselves in every activity and tour that we could fit into the schedule. We had one exception --- we had to take a slight detour and change boats along the way because of the low water level in the river. But, all things in stride, the cruise director and staff made sure that we were taken care of and provided us with a fabulous bus ride/ tour that made the day the most pleasant and enjoyable experience that it could be. That said, I was very ill with a flu virus that actually turned out to be pneumonia. I was on antibiotics during the whole trip and the crew made sure that I always had a box of tissues handy. Someone gave me a packet of cough drops like I have never had before; they worked like magic. During the trip we were able to find a pharmacy to restock. Even the pharmacy was a unique experience. There was a doctor in house. You tell them the symptoms and the doctor gives you the right thing to use. Fabulous. At the end of our trip we stayed a couple of days extra and explored Amsterdam on our own. There were four of us in our group, and we all had a very good time. We ate well every day, we drank loads of hot wine, we laughed a lot and walked our feet off while having a good time. What more can you ask for? Read Less
1 Helpful Vote
Sail Date: November 2018
I can't recommend Viking highly enough. We had an amazing time. The crew were so kind, the food was incredible and the beds were more comfortable than mine at home. I felt that the cruise was an excellent value for the money and would ... Read More
I can't recommend Viking highly enough. We had an amazing time. The crew were so kind, the food was incredible and the beds were more comfortable than mine at home. I felt that the cruise was an excellent value for the money and would have expected a higher price for how good of an experience we had. I enjoyed the variety of excursions available to passengers and just relaxing on the boat as well. I get motion sick, but could not tell that we were moving. I loved being able to see the beauty of three countries while staying in one room and not having to worry about finding my way to tourist attractions or popular areas. My grandma cannot walk very far and she was still able to enjoy the trip. We chose to extend our trip with three nights in Amsterdam and I am so glad we did. The flower markets, museums and the Anne Frank House were well worth it. The only downside to the trip was that it was not longer. If anyone is considering a Viking Cruise, don't hesitate! Read Less
1 Helpful Vote
Sail Date: November 2018
We have never been on a river cruise or Germany before.We were concerned about the low waters in the Rhine but they managed the detours in a very acceptable fashion. Highlights: Meeting people from all over and interacting with them. ... Read More
We have never been on a river cruise or Germany before.We were concerned about the low waters in the Rhine but they managed the detours in a very acceptable fashion. Highlights: Meeting people from all over and interacting with them. Made friends with a couple from Australia whom we hope to visit some day. Lutz the cruise director was outstanding. He managed a crowd of well traveled customers flawlessly. Evelyn the hotel manager could not have been better. Enthusiastic, bubbly and always there to help. Food was excellent. Hate to say that I gained 8 pounds! .We have been on many ocean cruises but without question this is the best cruise we ever sailed on. The included excursions were well planned and informative. Don't hesitate if you want a river cruise. Viking knows how to do them. Although we had to bus around low water the transfer to a sister ship was not a major issue. Read Less
1 Helpful Vote
Sail Date: October 2018
It was time to spend with family. The travel consultant we booked with suddenly disappeared soon after our reservation was made, and we seemed to get lost in the shuffle. Our file was turned over to "Customer Service", so the ... Read More
It was time to spend with family. The travel consultant we booked with suddenly disappeared soon after our reservation was made, and we seemed to get lost in the shuffle. Our file was turned over to "Customer Service", so the only time we received future information was if we called to ask a question. A few days before our departure, I had read on the internet that Viking was having issues with low water levels, so I called "customer service" and that information was disclosed to me, AT THE TIME. After sharing my displeasure with the lack of communication received, all the documents suddenly appeared on the internet for printing. Up until this time, we had only received the blue Viking bag with the itinerary and luggage tags. We had already decided we were going to have a good time regardless!! Our cruise started out on the Idi, but we were transferred to our scheduled ship, Kvasir the 4th day. This move was smooth and was made by Viking personnel while we were on a tour. They also gave us an additional tour and our time on the bus was broken up and not very intrusive into our schedule. No complaints here! The food was average and the dining service was good. I felt like the personnel was not as happy as they could be.....don't know what was going on there; for the most part, they were friendly and cordial. The Hosts/Hostesses and guides were knowledgeable, and very helpful. I know there were some people complaining, but we were determined it would be a fun experience, and it was a vacation I will always remenber with fond memories. We had scheduled the pre-extension in Lucerne, and the Hotel was a 5 Star....absolutely beautiful and was conveniently located. The post-extension was Amsterdam, with the hotel rated 4 Star, but was more like a 2 star. The bathroom was disgusting.....the hotel wasn't located close to anything!! We heard comments from others in our group with similar experiences. Both of the hotels provided wonderful buffet breakfasts. We enjoyed each and every port, and the tours weres excellent. Read Less
6 Helpful Votes
Sail Date: October 2018
Five days in advance, we checked with Viking because we heard that water levels were low, and we were told that "Everything is fine." That was totally untrue; the ship had been docked in one place for the previous two weeks! We ... Read More
Five days in advance, we checked with Viking because we heard that water levels were low, and we were told that "Everything is fine." That was totally untrue; the ship had been docked in one place for the previous two weeks! We had to be transported by bus, and spent 13 hours on buses in the final two days alone. Did not see everything that was featured. Viking did not offer alternatives that other lines did. After the cruise, Viking sent a voucher for 25% of the cruise-only fare, but that amounted to only 13% of the total we paid to Viking, including air fares and post-cruise extensions, and the voucher must be used within one year. We have have taken many other cruises and had heard good things about Viking, but Viking waited until we were on site before they were honest about the problems. The ship and crew were all right but Viking "threw" the cruise director "under the bus" and she had to deal with all the unhappy passengers and all the complaints. The post-cruise hotel in Paris was very poorly run, overcrowded and not up to our expectations. On ship, the walking/jogging track is inches above the expensive 3rd-deck cabins; the track was supposed to be closed between 10 p.m. and 8 a.m. but that was not enforced and we were awakened at 6 a.m. every morning but one, even though we told the cruise director, reception desk and hotel manager. Shore excursions ranged from excellent to awful. Read Less
5 Helpful Votes
Sail Date: October 2018
Overall the cruise was very disappointing. Due to the low water in the Rhine, the ship was not able to dock at any of the ports on the itinerary. We were bused to all the cites which took away from the convenience of getting on and off ... Read More
Overall the cruise was very disappointing. Due to the low water in the Rhine, the ship was not able to dock at any of the ports on the itinerary. We were bused to all the cites which took away from the convenience of getting on and off the ship during the day. We did a ship swap on the 3rd day and spent 8 hours on a bus getting to towns and the next ship. For 4 days the ship was docked at a commercial area near Cologne, Germany along with many other ships. The ships were all joined side by side together – at one point we were 4th in a group of 6. When we opened our cabin curtains all we saw was the side of another ship, or the inside of someone else’s cabin. Could not use the balcony! I know that Viking is trying to do their best with the low water situation, but in my opinion the best would be to cancel the trips until the water levels are back up. Its not right to pay for a cruise, but receive a bus tour. Read Less
Sail Date: October 2018
We had never seen this part of Europe and wanted to see it. We were met at the airport in Zurich by the Viking representative and had a nice drive to Lucerne, where we stayed for 3 days prior to embarking in Basel. Lucerne was ... Read More
We had never seen this part of Europe and wanted to see it. We were met at the airport in Zurich by the Viking representative and had a nice drive to Lucerne, where we stayed for 3 days prior to embarking in Basel. Lucerne was delightful, we stayed at the Hotel Schweizerhof, a deluxe hotel by the lake and by the chapel bridge. Viking guides there were excellent, Jacqueline showed us Lucerne and kept us up to date on Viking, and she was excellent. Her tour of Lucerne did a marvelous job of covering the most notable features, and she was very informative about Switzerland. The next day we took a trip up the Stanserhorn, which was spectacular (we had good weather). You got incredible views of the countryside and Switzerland, and our guide, Jim was very knowledgeable about the area and gave us a lot of interesting background on Switzerland. Some walking is involved but it was moderate, and the trails were excellent. At the end of this, Jim took us to the ship in Basel and gave us an extremely interesting and informative account of how Switzerland handles many government functions, such as health car. Between Jim and Jacqueline I felt we got a superb tour of Lucerne and the area, and acquired a lot of current information about Switzerland. The rest of the cruise went well. Due to low water on the Rhine, we had to get off at Breisach take a bus to Heidelberg, where we had a nice tour and then we got on the Ksavir at Koblenz (they used a sister ship, the Idi from Basel to Breisach). This was accomplished smoothly and the next day we saw the part of the Rhine we missed on a shallow draft sightseeing boat. While this was a nuisance, since the Rhine was at the lowest level ever recorded, Viking's problems were understandable. The rest of the tour went well, the guides were excellent, the areas visited were interesting and enjoyable (Cologne cathedral was especially notable) and I would definitely give the cruise high ratings. But, as I said at the start, the beginning excursion in Switzerland was what really set it apart. Read Less
3 Helpful Votes
Sail Date: October 2018
A cruise of a lifetime. We were so excited, per advertisements on PBS station. Was recommended to us and so my family booked this cruise a year ago. The disappointment, I understand was due to mother nature, however I have since learned ... Read More
A cruise of a lifetime. We were so excited, per advertisements on PBS station. Was recommended to us and so my family booked this cruise a year ago. The disappointment, I understand was due to mother nature, however I have since learned that the low water happens occasionally and unfortunately we hit peak time. If we had know of this possible occurrence we would have postponed our trip to another season. We received a notice just the day before we left that this might be the case, but what were we to do with such late notice. We had to changed ships (pack everything up bright an early), were bused for hours, walked what seems for miles, missed 3 or our desired excursions and other smaller things, such as the head set that didn't work, etc Yes, we saw some beautiful cities, and did enjoy the excisions we did make, but other it was not the trip we had planned on. I did express my concerns with Viking and they listened politely and gave us a $250 voucher (kinda a laugh really), but unfortunately that money was spent and gone now. So check before you leave, make sure it is not at low water, and then it should be fine. Read Less
8 Helpful Votes
Sail Date: October 2018
Traveled with my sister and her husband, Oct 5 - 12, Basel - Amsterdam. The ship was clean, food was fair to good, wine selections poor and included internet virtually unusable due to extremely low speeds (10+ minutes to load a page!). ... Read More
Traveled with my sister and her husband, Oct 5 - 12, Basel - Amsterdam. The ship was clean, food was fair to good, wine selections poor and included internet virtually unusable due to extremely low speeds (10+ minutes to load a page!). The included tours, were, for the most part, a waste of time. The Black Forest tour was a 1.5 hour bus ride to reach a small shopping center, missing Freiburg and other interesting sites. The Cologne city walking tour was a brief tour of the Cathedra, interesting, but brief and far short of seeing the city. The optional wine tasting tours were also disappointing, Fairly long bus rides to visit a single winery, tasting 3 varieties, and then having ample time to buy their offered products. Once again, a tour that I paid for, only to be shepherded to another shopping venue. The only tours I can recommend is the village of Colmar, the Ehrenbreitstein Fortress and the Bruhl Palace. The last full day of the cruise was spent at the "Kinderdijk windmills", while somewhat interesting, certainly not worth an entire day of the cruise. This day was wasted, as the cruise could have visited Rotterdam or the Hague, rather than sitting in the middle of nowhere for 12 hours. I've spent the same amount of money/day on Crystal and AMA with much better results. Don't waste your time on Viking River cruises. Read Less
1 Helpful Vote
Sail Date: September 2018
We sailed the end of September and early October 2018 (not a choice in date sailed box). Never been to Sweden before. Best part was post cruise, wine tasting stops, "Highlights of the Alps" and Zermatt. Hotel Alex in Zermatt ... Read More
We sailed the end of September and early October 2018 (not a choice in date sailed box). Never been to Sweden before. Best part was post cruise, wine tasting stops, "Highlights of the Alps" and Zermatt. Hotel Alex in Zermatt was exceptional I would highly recommend the post tour and Hotel Alex! The weather was clear and the Matterhorn was spectacular! This was our 5th Viking River Cruise segment ( Grand European, France's Finest, Paris to Switzerland) and we got the level of service and food that we have come to expect from our other cruises. We also like the ability to bring wine on board for our room. First Class! Negative Comments: Not a fan of the UN and probably could have had better use of our time. Hotel in Geneva was beautiful inside but I didn't really care for the area (train yard out our window). Seems like in Paris and the othe big cities Viking could locate a hotel closer to the old parts of town or at least something within walking distance of some activities.Always having to take a taxi, bus, subway ot tram. Tired of Paris (2nd time of Pre Cruise package) and if we take another vacation in Europe we probably won't do a Paris stay. We are in our eraly 70's so what we enjoy might be different from other cruises. Read Less
1 Helpful Vote
Sail Date: September 2018
My husband and I loved many things about our Viking river cruise. Having under 200 passengers onboard was so much better than 2000! We sat with different folks at meals, so we met many wonderful people. The food, service, cabins, and ... Read More
My husband and I loved many things about our Viking river cruise. Having under 200 passengers onboard was so much better than 2000! We sat with different folks at meals, so we met many wonderful people. The food, service, cabins, and public areas were exceptional! The evening activities were fun and varied. We loved the cities we visited and the pace of activities was just right.... No being herded like cattle, plenty of free time, etc. My husband even liked standing on our balcony watching as the Idi passed through locks on the Rhine! The excursions at the ports were great. Our favorite was an all-day tour of Strasbourg, France with a guide named Audry. There were 18 of us and we shopped at bread stores, pastry shops, cheese stores, chocolate shops, and wine shops for items we later ate. We toured the Petite France section of Strasbourg which is beyond beautiful. We plan to travel the Danube next... Read Less
1 Helpful Vote
Sail Date: September 2018
It was our first cruise and my third time to Europe, but first for my wife. The Rhine trip meant a lot to me because my ancestors came from the region centuries ago. Even with the challenge of low water on the Rhine, the Captain and ... Read More
It was our first cruise and my third time to Europe, but first for my wife. The Rhine trip meant a lot to me because my ancestors came from the region centuries ago. Even with the challenge of low water on the Rhine, the Captain and crew made it all work. This ship was run by professionals and made it totally enjoyable. The Captain was always honest about the situation and how to deal with it - and very accessible. The Cruise Director was excellent and made every day fun and upbeat. The food was very good with multiple options at each meal. You felt like you and the other guests and crew were one big family and the interaction was really great. We did a pre-trip excursion to Lucerne and it was well worth it - particularly the side trip to the Stanserhorn. The ports of call were what we expected (quaint old towns) although being in Colmar and Strasbourg on the weekend made for large crowds. The local guides were very good and the personal microphones made communication easy in a crowd. Our day on the Rhine sailing by the castles was perfect weather and a real treat. Spending time in the Marksburg Castle was one of the trip highlights. Also enjoyed seeing the windmills in Kinderdijk - I took the bike ride and it was fun with the group and guide. It was probably the best vacation experience ever and we have already signed up for another cruise in 2020. Viking delivers on all their promises and made it a great experience. Read Less
Sail Date: September 2018
We chose to go on Viking because they had the schedule that fit our calendar. We had a good recommendation from friends who had been on the exact cruise and loved it. We loved the intimacy and personal attention given to us by everyone on ... Read More
We chose to go on Viking because they had the schedule that fit our calendar. We had a good recommendation from friends who had been on the exact cruise and loved it. We loved the intimacy and personal attention given to us by everyone on board. The layout of the vessel was good and the service was top rate! Although the room was smaller than others, it was sufficient and always clean. We appreciated the discussion the night before by George, the director, about the excursion and entertainment the next day. It was very relaxing to do this before dinner. We also enjoyed the entertainment brought on board at specific ports for short concerts. The included excursions were perfect and varied. I thought that your description of the level of activity (strenuous etc) was a good warning. All in all, we're ready to go again but this time on the Danube. We're already booked! Read Less
Sail Date: September 2018
This was our first river cruise but it will definitely not be our last. We were looking for something last minute and because of the free air fare offer, Viking met our needs. We chose this particular cruise because of the itinerary. We ... Read More
This was our first river cruise but it will definitely not be our last. We were looking for something last minute and because of the free air fare offer, Viking met our needs. We chose this particular cruise because of the itinerary. We wanted to go to Switzerland and we had never been to Paris. Every experience from the initial booking of our reservations to final disembarkation was excellent. There were only 180 passengers onboard, which allowed us to get to know our fellow travelers. The crew went out of their way to make everyone welcome and comfortable. Food was excellent. The views along the Rhine River were incredible. The excursions included in the fare were definitely worthwhile. We also booked some of the additional excursions and felt our money was well spent on all of them. We will definitely choose Viking again for either a river or ocean cruise. Their attention to detail and their outstanding quality make Viking our first choice. Read Less
9 Helpful Votes
Sail Date: September 2018
Was on our bucket list and was so impressed with all aspects of the cruise, staff, food, service and the excursions. One the nice things about the Viking River Cruise was that it had only 190 passengers so that you got to meet a lot of new ... Read More
Was on our bucket list and was so impressed with all aspects of the cruise, staff, food, service and the excursions. One the nice things about the Viking River Cruise was that it had only 190 passengers so that you got to meet a lot of new people and it made it more friendly. Everyday brought a new adventure and the crew members always had smiles on their faces. They bent over backwards to be helpful and accommodating. The food was outstanding. Always nicely prepared. Wide selection of fare. One night, we even had the opportunity to visit the kitchen and select and serve ourselves. Beer and wine is always available for lunch and dinner and they are very generous and eager to keep your glasses full. I would recommend taking a few extra excursions that are offered. One night, we did dined in Rudesheim. Everybody had a great time dancing, singing to a German band's music and playing drinking games. Also, the extra tour to Colmar, France was moving and educational about our brave soldiers that drove the Germans back across the Rhine during World War ll. Again, it was so impressive that my wife and I have scheduled a trip on the Danube for 2020. If you ever get chance to go on one of these cruises, please take advantage, you will have many pleasant and wonderful memories for the rest of your life Alan Read Less
Sail Date: September 2018
A group of 7 couples decided on the Viking Rhine River cruise. We liked the various ports, but particularly the opportunity to visit Basel (our departure city) and Amsterdam. The boat was lovely and just spacious enough. We have a ... Read More
A group of 7 couples decided on the Viking Rhine River cruise. We liked the various ports, but particularly the opportunity to visit Basel (our departure city) and Amsterdam. The boat was lovely and just spacious enough. We have a French Balcony room and were very happy with our accommodations. The bed was very comfortable, and we were able to look our the balcony door. Most of our sailing time was at night, and we were out on excursions and touring during the day. One unexpected issue, was that the boats often dock & tie off to another boat. So when you woke up in the morning, you weren't looking at the river, but another boat - six feet away. Glad we didn't upgrade to a balcony suite, don't expect we would have had much time to use it. There was more than adequate clothing storage. The shower and bathroom were small, but had space for the necessary bathroom items. Our room attendant was amazing, things were always fresh and cleaned. The common areas were bright, with large floor to ceiling windows. The dining room was comfortable and the meals all very good. There were a few standard items on the menu and then a daily menu. Lots of offerings at both lunch and dinner. Breakfast options din't really change much. The omelet station was good, but would have been nice had they changed some of the ingredients during the trip. There was also a buffet offering on the Aquavit for breakfast and lunch - not sure about dinner. The crew was amazing - the front desk, dining staff, and especially the lounge staff. All were friendly and very accommodating. Our cruise director, Candy was amazing, making sure our excursions and time on the trip was enjoyable. My only issue was the regular lounge entertainment was lacking. We did have a couple of special guest come in and they were great. The ports and excursions were very good. Most of the excursions brought you in to the old town area of the ports and provided an overview (about 2 - 3 hours). As we are accustomed to independent travel, we liked this format. We usually had several more hours in each city to explore at our leisure. Our favorite stop were the windmills in Kinderdijk. This was an rare opportunity to see 18 functioning windmills and to see how the Dutch used the windmills to drain their land. We had a wonderful time, met some wonderful people and am looking forward to our next Viking cruise. Read Less
Sail Date: September 2018
We had been wanting to do a European river cruise for quite a few years. We had been receiving Viking literature and finally decided to book a trip. We added on a Lucerne pre-excursion. It was a great way to get to Europe early to ... Read More
We had been wanting to do a European river cruise for quite a few years. We had been receiving Viking literature and finally decided to book a trip. We added on a Lucerne pre-excursion. It was a great way to get to Europe early to explore and get accustomed to the time zone difference. Viking was spot on with all the details. All their t's were crossed and their i's were dotted. We felt like royalty from the moment we got off the plane. The ship was wonderful and had all the amenities one would need. Our cabin was a comfortable retreat at the end of a long day of exploring. And the deck was a bonus for relaxing in the evening or watching the beautiful countryside go by while sailing. The tours throughout the cruise were top notch. The free tours were just as fabulous as the paid tours. The food on the ship was fabulous in both the dining room and the Aquavit. Their customer service was wonderful and top notch. As an example, while we sailed through the Rhine Gorge, it was a cool, crisp morning; they came around with blankets and hot cocoa (with a little extra "warmth" to add, if desired). The staff was amazing and most remembered our names by Day 2. They were always smiling and very attentive. We would do another Viking cruise in a heartbeat. Thanks Viking for making our dream come true!! Read Less
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