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The ship was excellent. The staff were excellent. The food was excellent. HOWEVER there was no cruise. We arrived at Basel airport and were taken on a coach to a muddy field where the ship was moored, not Basel. Due to flooding on the Rhine all locks were closed and we spent three days moored at the first lock, with no expectation of moving on. We were moored on the Alsace canal. On the 4th evening everyone was told that they would be leaving the ship the following morning and would not be returning. The rest of the week would be spent in hotels. There had been a warning the previous evening the locks may not reopen soon and that cargo vessels took preference when they did. It was suggested that arrangements could be made for anyone who wished to fly home. We chose this option. TODAY we received a cursory compensation offer in the form of vouchers for a future cruise! After talking to various people on our return it seems that weather problems on the Rhine, Rhone and Danube are not uncommon. In the light of this we are hardly likely to want to use the vouchers.

The No Cruise River Cruise

Emerald Sky Cruise Review by Maureen Murray

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Trip Details
The ship was excellent. The staff were excellent. The food was excellent.

HOWEVER there was no cruise. We arrived at Basel airport and were taken on a coach to a muddy field where the ship was moored, not Basel.

Due to flooding on the Rhine all locks were closed and we spent three days moored at the first lock, with no expectation of moving on. We were moored on the Alsace canal.

On the 4th evening everyone was told that they would be leaving the ship the following morning and would not be returning. The rest of the week would be spent in hotels.

There had been a warning the previous evening the locks may not reopen soon and that cargo vessels took preference when they did. It was suggested that arrangements could be made for anyone who wished to fly home. We chose this option.

TODAY we received a cursory compensation offer in the form of vouchers for a future cruise!

After talking to various people on our return it seems that weather problems on the Rhine, Rhone and Danube are not uncommon. In the light of this we are hardly likely to want to use the vouchers.
Maureen Murray’s Full Rating Summary
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Cabin Review

Cabin 220
Excellent but a bit small.