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30 MSC Cruises Bari Cruise Reviews

Thought we were getting a special deal but couldn't be further from the truth Within minutes of embarking had been told we needed to upgrade even although we had already paid to upgrade. Basically we were stolen from by MSC . ... Read More
Thought we were getting a special deal but couldn't be further from the truth Within minutes of embarking had been told we needed to upgrade even although we had already paid to upgrade. Basically we were stolen from by MSC . The safety drill was very poor and was ignored by many. The staff who were in charge seemed very lax and poorly trained Food was dire, miserable and tasteless and was clear what we were eating at night was left over from during the day. Dont bother going to reception to complain as we were told it wasnt their problem and to contact head office. A few nice staff but nothing compared to other cruise ships . Didn't use their excursions as had already been ripped off so done our own thing . If it was half the price tomorrow I still would not book with MSC again, very poor Read Less
Sail Date October 2019
Food in the main dinning room was good some nights and bad others, lobster was available one night for an addition $24 and was very small. And salads are not offered as one of the courses. Drink packages are very expensive, you need at ... Read More
Food in the main dinning room was good some nights and bad others, lobster was available one night for an addition $24 and was very small. And salads are not offered as one of the courses. Drink packages are very expensive, you need at least 19 drinks to break even. Buffet for breakfast was limited, no omelets. Nightly shows were only 1/2 hour long and limited to mostly the same acrobatics and singing. No live musicians , and the limitation of translating up to 5 or 6 languages probably has something to do with why their show were so limited (no Magicians, or comics or broadway style productions) Their were live musicians in some of the nightclubs. The ship doc’d late so some people missed their flight, we had arranged priority departure and found that since we did not book our flights through MSC that we had to wait until those folks got off, and we also found out that we couldn’t walk off with our luggage at Venice. The only reason we did not miss our flight was because we hire private vans for our group. If you need to cancel an excursion be prepared for an argument and escalation to the manager. The positive is that the dinning and room staff were good. And their pricing is attractive but we quickly found that you get what you pay for Read Less
Sail Date September 2019
Picked this cruise from Bari as we wanted to come back to Bari and spend time in the Puglia area.. Cruise was great although more time could have been spent in ports . Restaurant waiters and service was great and food too. Our ... Read More
Picked this cruise from Bari as we wanted to come back to Bari and spend time in the Puglia area.. Cruise was great although more time could have been spent in ports . Restaurant waiters and service was great and food too. Our housekeeper Mundir was very helpful and always there if Needed. Room was always cleaned to perfection. Entertainment staff were the best I have come across on a cruise . All very talented and hospitality with guests were great and so was the music played as well.. Stefano Guzzardi and Yennier Moreno who are part of the entertainment staff have made this cruise very memorable for me.. not only they are kind, funny and great entertainers , they are both great dancers which I love to do and both made time several times for me.. I would love to join them on a cruise one day .. Luigi Incarnato is also a great entertainer and always gets the crowds going.. Read Less
Sail Date August 2019
This was my second msc cruise along with my wife and two boys (14,11) and it did not disappoint. Yes most people on the ship are european which i dont mind cause i am fluent in italian and spanish, yes many people smoke, yes people cut the ... Read More
This was my second msc cruise along with my wife and two boys (14,11) and it did not disappoint. Yes most people on the ship are european which i dont mind cause i am fluent in italian and spanish, yes many people smoke, yes people cut the lines but for an american if you can get passed this you will find that most people will go out of their way to help you or provide service to you! Probably your best tool in your belt if your an american is tipping. In europe its not customary but i always tip and always find that a small tip can yield unbelievable results. Any way the cruise the ports were fantastic, the ship was clean and easy to navigate, no days at sea so no need to worry about the kids and a water park as your not on the ship much. The food is definitely above average for the price point and the pizza Never disappoints. The crew was spectacular a special thanks to the assistant maitre’d giuseppe esposito who fulfilled our every request in the dining room. Also i had the pleasure to interact with the hotel director giuseppe russo, i have to admit the most gracious host i ever met on any cruise, he sat with us talked with us and was genuinely excited to see americans on the ship. He made us feel like a million dollars and sent us a special surprise with his compliments. Everything about the cruise was great and we will definitely be cruising with msc again! Don’t hesitate to give them a try you will not be disappointed! Read Less
Sail Date August 2019
This summer we decided, for our vacation, to book a cruise that sailed from Venice, Italy to the Greek islands and back. Leg 1 of our cruise brought us to Kotor in Montenegro. While there we took a guided bus excursion allowing us to ... Read More
This summer we decided, for our vacation, to book a cruise that sailed from Venice, Italy to the Greek islands and back. Leg 1 of our cruise brought us to Kotor in Montenegro. While there we took a guided bus excursion allowing us to see and visit the 5th century town of Budva still surrounded by the original city walls. Right away when walking in you get taken back in time. The ancient city is made up of narrow streets and many churches. Budva is one of the oldest settlements on the Adriatic coast. After we visited Budva we returned back towards the port and the old city of Kotor. There we had a short guided tour within the fortified walls of the old city. Breathtaking and worth the visit. The second leg of the cruise brought us to Mykonos. Our first time here and expectations were high. We booked 2 excursions. The first one was an island tour. Like most of the islands in the cyclades group of islands, most of the landscape of Mykonos is dry. Our bus and tour guide took us around the island giving us a chance to capture beguiling views of Mykonos town and the old port, before a scenic route brought us through the picturesque villages of Agios Ioannis and Kalafatis, eventually ending up at Ornos beach. Here we were able to relax and swim for a couple of hours before heading back to the ship. In the evening we returned onto the island. A windmill-dotted landscape, friendly locals and a particularly lively night-time clubbing scene have all gone to make Mykonos the popular holiday destination it is today. For this tour will see you leave the ship, hopon a local, public seabus for a short trip to theold port to enjoy an evening of Greek hospitalityand a light dinner in a restaurant. In addition todelicious local specialities and wine, you willalso get to enjoy a folkloric show while at therestaurant. You can even join in yourself andshake a leg or, if you prefer, simply clap in timewith the music. The tour also includes a guidedwalk around the narrow lanes of Mykonos town, full of whitewashed houses and enclosed gardens. The third leg of our cruise brought us to Santorini. A short tender boat ride from the ship brought us to Athinios port where we will boarded a bus to Oia, a typical Greek village characterized by narrow streets with traditional white churches with blue dome. A picture-postcard vision of the Mediterranean! This village offers a breathtaking viewover the Gulf of Santorini. Following our visit to Oia our bus brought us to Perivolos Beach, a picturesque stretch of black pebbles giving onto the beautiful blue of the Aegean Sea. We stayed about an hour and a half to enjoy beach life. Before embarking back on the bus we had a typical Greek meal at the Kouzina restaurant located along the sea front. The service was great and the food was very tasty. Once back at the port, a boat ride took us back to ou ship. The fourth leg of our cruise took us to Corfu. In the days of ancient Greece, Corfu marked the final stage of the legendary trip made by the mythological Greek god, Odysseus, on hisjourney home to Ithaca. This tour give us a chance to enjoy Corfus lush landscape as we travelled around the island. The excursion included a visit to Achilleions Palace, a beautiful white mansion and the former residence of Queen Elizabeth of Austria who was also known as Sissi. The richly decorated palace is set in pretty gardens overlooking the sea and is dedicated to another hero from Greek mythology, Achilles. Before returning to the port we will also had a chanceto pay Corfu town a brief visit and spend a little free time strolling around. While in Corfu we also visited the Church of Saint Spyridon, a Greek Orthodox church. It was built in the 1580s and houses the relics of Saint Spyridon. Its bell tower is the highest in the Ionian Islands and it is the most famous church in Corfu. The fifth and last leg of our cruise took us to Bari. Here we decided to to discover Bari on our own. We took a little road train tour around Bari’s historical quarter witch gave us a chance to view the local marvellous medieval architecture. We passed by the magnificent Baris old Norman castle for anexternal viewing after visiting the Basilica of St. Nicholas. This church was built in honour of Bari’s patron saint and founded towards the end of the 11th century A.D. The Basilica is an important religious pilgrimage site. Before returning to the ship we had a chance to roam through the little medieval streets where we had a chance to have a refreshment and to buy some souvenirs. With that, we headed back to our ship for the last night of our cruise. We had a great time and would recommend this adventure to anyone. It was great waking up in a different place every day. The MSC crew and staff was amazing. We would like to say a special thanks to Rowena D’Esposito, our guest relation manager, and to Mundir, our cabin attendant. Every one on the ship was great but these two really went out of their way to make sure that we had a great cruise. The buffets and restaurants leave you wanting for nothing. Our cabin was cleaned twice a day, every day. Truly spoiled. There is always something going on all the time. There are numerous lounges with live music and drinks to satisfy all tastes and there is even a great disco for the young and the young at heart. If you like to try your hand at chance, there is also a casino onboard. Every night you can enjoy live shows at the ships theatre. We had a great time and we would sail again with MSC. Read Less
Sail Date August 2019
My husband and I decided to book a very spontaneous trip on MSC Magnifica four days before the ship was to set sail through Expedia. We were coming from Boston, USA and took a non-stop flight to Rome, then a smaller flight to Bari, Italy ... Read More
My husband and I decided to book a very spontaneous trip on MSC Magnifica four days before the ship was to set sail through Expedia. We were coming from Boston, USA and took a non-stop flight to Rome, then a smaller flight to Bari, Italy where we embarked. We read some of the negative reviews (mostly about smoking on the ship and staff being rude) but decided to risk the trip anyway. We are so happy we did!! We found most of the criticisms of MSC and the crew to be completely inaccurate. From the moment we boarded, the staff, crew and bartenders were fantastic and very responsive to any of our needs. We did not have to wait very long for drinks, everyone was friendly to us and the ship was gorgeous. The cabin was ready when we arrived with our bags already in the room. The cabin was nicely furnished, very clean, comfortable bed and a beautiful room with a balcony. The dining in the main dining room at night wasn't my favorite. The food was good but nothing blew me away with flavor. If you are what we call in the states "a foodie", this is probably not the cruise for you. The buffet for breakfast and lunch was good, however. Very nice salad bar, hamburgers, french fries, pasta, homemade pizzas, rice, Thai dishes and lots of other choices. We went on the cruise for the Ports of calls and a spontaneous adventure. The dining portion and food were a low priority for us. The Activities on the crew were fun, we danced, had drinks at the cool bars, sat in the sun, and attended many of the Broadway-style shows. They were cute shows with skilled dancers and singers and a nice way to end the night. The thing we loved the most was the amazing ports of call. Every Greek island and/or city (Venice, Montenegro, Bari) was outstanding. Too much to write but a trip of a lifetime. Everything and more that we had hoped for. I highly recommend this cruise. The only small difficulties were lots of Europeans do smoke, but only outside. Not many people spoke English so we were a little isolated (but my husband found that to be a positive lol), the initial Embarkment was a 2.5 hour wait to get on board, and lines were a bit confusing in the buffet area for breakfast and lunch. I recommend going to the buffet right when it opens to avoid the frenzy. The only people I found to complain were the Americans who didn't have a lot of travel experience. Their expectations were too high for some of the places they visited off the ship. We understood that traveling to these ancient cities there would be lines and confusion since they are not equipped for the influx of thousands of tourists descending on their infrastructure at one time. Some of the ports of calls would have 5 cruise ships show up at one time letting 4,000 people off per ship. One last thing, I do believe you need to be average to good shape to walk around these ports of call. I am in good shape (45 year old female) and found it to be moderate to above moderate exercise to get around with lots of cobblestone walkways and uneven terrain. I was grateful my 80 year old parents decided not to attend the cruise with us as I don't think they would have had the energy to walk around. Overall I would rate this an excellent trip and would do it again with my family in a heartbeat. Read Less
Sail Date July 2019
We often go on different cruise companies, and we have a large experience of service on cruise ships, but we were 1st time on the Opera MSC ship And unfortunately our vacation was very poor :( As soon as we entered the ship, we were ... Read More
We often go on different cruise companies, and we have a large experience of service on cruise ships, but we were 1st time on the Opera MSC ship And unfortunately our vacation was very poor :( As soon as we entered the ship, we were surprised about the small the size of the cabin, although we had a cabin with a balcony, there were not even napkins in the cabin. On the diversity in the restaurant and the buffet, it is better not to remember. The food was from low-quality products and there was no varied choice. Its was no season fruits , except for melons and apples, there was nothing, only apricots were given on the last day Excursions were also not on the high level Where it was possible to stay a little longer, time was abbreviated and one day they just stole from us. We planned this trip mainly because of the city of Mykonos, so this port was canceled altogether and went to another completely un interesting city Chaina The captain's squad referred to bad weather with a storm warning,  although we looked on the Internet, the weather was good everywhere. It was also very economical with parking and time in another port because Chaina was cheaper port than Mykonos The people understand that they not stupid, that on our ship there was an accident on June 2 in the city of Venice and compensation was paid to the people. But we were suffered in the capital, they were saving money on us We decided that we would never again use the services of the company. MSC P.S It was not possible to go out on the balcony and open it, because smoke stood all the time people was smoking on their balconys The administration of the ship did not announced  to prohibit smoking on the balconies, without at all caring for the fire safety of the people and the ship itself. And the night disco started at 9.30 and ended 1.30 -2.00 From loud speakers it was not possible to fall asleep   Read Less
Sail Date June 2019
This is our fifth cruise and our first with MSC. We got an excellent price offering about 10 months ago, so decided to give them a try. We certainly got our money’s worth. The ship was well maintained, tastefully decorated (not garish ... Read More
This is our fifth cruise and our first with MSC. We got an excellent price offering about 10 months ago, so decided to give them a try. We certainly got our money’s worth. The ship was well maintained, tastefully decorated (not garish at all), and the crew were pleasant, professional, and polite. Entertainment was surprisingly good, but did get tired before the end of the 8 days, as they have one group of entertainers who were excellent but story lines were wearing thin by the end of the voyage. The entertainment director had a heavy Italian accent and spoke very little English, but to be fair the English were a small minority on board, and everyone from the cabin steward (who was fantastic), the dining room staff (equally so), and the customer service folks were fully fluent. The sailing was very smooth throughout. My pet beef on all cruise ships is the buffet, a crowded mass of humanity trying to shove as much food down their throats as time and stomach size permit. It was no exception here. But staff did close off venues throughout the day to restock and clean the facilities. I was particularly impressed that no one was permitted to touch the food, but had to use tongs to retrieve their particular delight from the table. As a tea drinker, it was my biggest challenge getting a cup, when the buffet room was closed the hamburger and pizza shops were open and had coffee, in one case tea, but no milk or cream to add to the beverage. My work around was to go to the bar around the corner as they always had milk, but a bit of a pain for something so simple. Also many of the hand sanitation stations spread around the ship were inoperable, so I ended up carrying my own to compensate when the machine did not function. I also like that attendants were at each entrance at the buffet and dining room. They were not at all intrusive but people did use the machines more often than I have seen before. Debarkation could get a little frustrating particularly when using tenders. The ship sub contracts out its tenders. The pilots did not speak English and the information on where the tenders actually were and how often they ran was obscure to say the least, but we managed amid some minor frustrations. I will state that at cruise end, (we departed in Bari) there was little guidance once on the dock as to go to marry up with our luggage as there were two lines one for us and another for the folks just getting off to explore Bari. Lastly our cabin. We were assigned cabin 9004, on the 9th deck and at the very front of the ship. We loved it. Tastefully laid out although smallish, our front view was unobstructed and excellent. There was an access door to the outside right beside our cabin and while the ship was not moving, one could go out and take in some fresh air and perhaps some outdoor photography without window glare. Too bad it got discovered about day 3 as at times we would look from our bed through the window only to see fellow passengers and some crew members enjoying the solitude, problem solved by drawing our curtains. All in all a very respectable ship and voyage, and yes I would certainly sail with MSC again. While not top tier, they are certainly a quality service provider. Read Less
Sail Date May 2019
Our first cruise. Cabin was comfortable, albeit shower a bit small. Will definitely book a balcony cabin in future, just to have that outside private space for a coffee in the mornings and to relax with a book watching the world sail by. ... Read More
Our first cruise. Cabin was comfortable, albeit shower a bit small. Will definitely book a balcony cabin in future, just to have that outside private space for a coffee in the mornings and to relax with a book watching the world sail by. Mainly used the buffet for meals, as this suited us more due to itinerary and having a teenage son. only ate lunch and evening meal once in the main dining rooms. The meals in both the buffet and main dining room offered plenty of choice, were freshly prepared and were all really edible. Staff were friendly and helpful, although occasionally appeared rushed, especially around the pool bar - this is the only area were we felt the customer service was a little lacking. Saw 2 shows and both were entertaining. Casino was worth the occasional flutter although sadly no wins. Two further cruises booked, one with MSC and the other with Cunard. Read Less
Sail Date October 2018
We chose this cruise for the itinerary. (Venice, Greece, Dubrovnik) We have qa previously cruised on MSC Splendida and MSC Preziosa and were very impressed with both of them. The Lirica, however, was very disappointing. The ship ... Read More
We chose this cruise for the itinerary. (Venice, Greece, Dubrovnik) We have qa previously cruised on MSC Splendida and MSC Preziosa and were very impressed with both of them. The Lirica, however, was very disappointing. The ship itself was beautiful, clean and bright. The food was, at best, lukewarm, but often cold. The only things that were always hot was the coffee and the soup! The buffet was the usual hectic, fast food, cafeteria with limited choice and limited seating. Drinks service in the buffet was almost non existent. It involved ringing a bell on your table and waiting for someone to come and take your order, which often meant a long wait and even finishing your meal without a drink. They ran out of butter before the end of the cruise. Service in the bars and lounges was also very poor, with sometimes a 20 minute wait for drinks to arrive. It felt as if there was a lack of staff, and the staff that were there seemed a bit clueless, as if it was their first cruise. A few of them didn’t even speak or understand English. The daily entertainment was very “Butlins” and loud and annoying. We did enjoy the evening shows in the theatre, but found it very distracting that people were just walking in at any time during the show. Surely the doors should be closed once the show starts and no one else allowed in. All in all, we did enjoy the cruise, but mainly because of the itinerary and the weather. However, we are now not sure whether we would use MSC again. If we did, it would be on one of the larger ships, where the service was much better. Read Less
Sail Date September 2018
I took the MSC Lirica for a 8 day 7 night Mediterranean Cruise. It’s the worst money I ever spent. I was better off booking with another company. This is my first and last time I will ever book with them. This way my 16th Cruise any my ... Read More
I took the MSC Lirica for a 8 day 7 night Mediterranean Cruise. It’s the worst money I ever spent. I was better off booking with another company. This is my first and last time I will ever book with them. This way my 16th Cruise any my second so far this year and it was a complete disappointment. Some of my issues with them were - [ ] We paid online for the drinks when we got to the boat they acted like they didn’t know what we were taking about - [ ] Someone entered my room while I was resting - [ ] The food served was sub par on the deck - [ ] We were ignored by staff when asking for basic things like a drink or refill - [ ] The food In the restaurant was sub par and salty - [ ] Excursions booked were ok but at times we were looking at nothing. When we visited Corfu we only got 15 min in an actual shopping district but we got half the day looking at boring sites. - [ ] The drink choices are minimal.There were lots of times with nothing to do on the boat. -The entertainment is lacking and when there was some or wasn’t geared towards American passengers as far as the language. -The staff seemed unfriendly and unorganized at times. -at times I fell like I was bothersome or being an inconvenience to the staff when asking for anything. Never again will I spend another dollar with MSC This was by far the absolute worst cruise experience I ever had. I compared this line to 3 other lines that I have taken and it’s sub par at its best compared to a most basic company on hospitality, friendliness, customer service, professionalism, guest interaction ,even guest activities and food and beverages. All I can do is warn my professional colleagues, friends and families to avoid MSC because apparently customer service does not drive your business or industry ans that became quite apparent after I stepped on board the Lirica. Read Less
Sail Date September 2018
I'm pleased that we didn't read some of the previous reviews because we may not have booked this and then we would have missed out on an amazing time. The ship was brilliant - we were on the all-inclusive drinks package (part ... Read More
I'm pleased that we didn't read some of the previous reviews because we may not have booked this and then we would have missed out on an amazing time. The ship was brilliant - we were on the all-inclusive drinks package (part of the deal we picked up via a newspaper) and this entitled us to a very wide range of unlimited drinks , including cocktails and most spirits/liquers. Also a wide range of ice-creams. The buffet was open 20 hours a day for anyone concerned about portion sizes in the restaurant (we thought that they were fine and the quality was very good). We used the buffet for breakfast every morning and found the choice (and the view from the window) excellent. The staff through the cruise were all very friendly (and the 10 euro a person a day grat charge covers all tips - cabin, waiters etc - there is no need to tip again) All the trips and travelling went smoothly from the flights from Gatwick to Venice, to an amazing two night stay at Hotel Gabreili where we paid to upgrade our room to a lagoon view - well worth it (especially to see Poesia sail past our window!). We loved seeing Bari on our own - an easy 20-minute walk into the town and then a leisurely wander around - a lovely gentle first day. Olympia we took the tour to the site (just wished we'd agreed with the tour guide a time to meet her back at the site entrance and then we could have gone round at our own pace and not had to hear the commentary in English and French) The trip to Magna Grecia was fun (wine and olive tasting, a Greek plate and dancing Mykonos saw us on another guided tour - this time of the island, and then we were pleased to have some time in Mykonos town at the end. Athens was a 'cheat' - we have family living there so had our own personal tour guides. Albania - we took the coach trip headied 'Albanian Riviera' - mistake! If you have motion sickness this trip may not be for you! We hadn't realised that it involved long spells of driving through mountain roads (very twisty and turny) but the trip and stops were interesting. Dubrovnik on a Friday was very busy but we enjoyed time on our own getting a reasonably priced taxi there and back. And finally back to Venice for a few hours before our flight- we didn't realise that we could leave our bags at the boat, which would have been helpful, and instead took them to a luggage office Piazzale Roma and then got a taxi back to the airport.(worked fine but would probably have been easier to leave them at the ship) Would definitely go with MSC again (although we sometimes found it hard to get answers from them before we travelled) Read Less
Sail Date September 2018
Fantastic Mediterranean cruise with the MSC Lirica. Amazing experience. I have seen so many beautiful places in Italy, Greece and Croatia. And that in just 1 week. Beautiful Greek islands. The varied coast of Croatia with Dubrovnik as a ... Read More
Fantastic Mediterranean cruise with the MSC Lirica. Amazing experience. I have seen so many beautiful places in Italy, Greece and Croatia. And that in just 1 week. Beautiful Greek islands. The varied coast of Croatia with Dubrovnik as a highlight. And of course Venice with all its water. Temperature averaged above 30C. Very delicious. The water temperature of the Mediterranean in late August is also excellent. For swimming ideal. To visit Venice with a ship is very special. It is also very nice to enter the center of Venice. Everyone in the center uses a boat. You do not see cars, buses and trains. Everything goes through the water in the center. Public transport is via a bus boat. Very cool. The MSC Lirica is a beautiful ship. A recently renovated boat that looks like new. There were 2.000 passengers on the ship, the maximum. There are ships with 4.500 passengers, but 2.000 I also find a lot. The service is good and very friendly. There is so much to eat and drink. Not normal. On board the ship you will find people from all over the world. Staff and passengers come from everywhere. That's pretty funny. A cruise ship is a small world in itself. Nice to experience. Highlight on board: the Lord Nelson Pub, with his modest singer and super guitarist Nenad Konstatin from the Czech Republic, and the sweet Mary from India, who is always ready to serve you. Finally, I want to thank my new Mexican friends for the Mexican Cuba Libres. My favorite drink from now on. Thanks everyone.. Read Less
Sail Date August 2018
We have done Celebrity and P&O before. Enjoyed both of them. We took two cabins as our 4 children were joining us. food was OK. Dubrovnik, Venice , Mykanos were good destinations, Sarande not worth getting off the boat for - dirty, ... Read More
We have done Celebrity and P&O before. Enjoyed both of them. We took two cabins as our 4 children were joining us. food was OK. Dubrovnik, Venice , Mykanos were good destinations, Sarande not worth getting off the boat for - dirty, full of beggars. Entertainment was comedically bad but became repetitive.Their musical version of Red Riding Hood consisted of lots of thrusting of sparkly codpieces. Truly awful experience with an aggressive vibe from several members of staff while on board. Many ignorant, many rude, a few stood out as very pleasant. Many could not communicate in English. One member of staff explained they were so short staffed they would bring mechanical labourers from below decks to work as wine waiters in the restaurant. Shambolic Main issue was early on the holiday overhearing the Photographic department manager make a racist comment in italian targeted at my two sons as they passed him. I challenged him and was given a weak denial. I advised him I would contact his manager. I did this the following morning. A half baked investigation took place and customer services told me he had provided them with a (totally different) explanation that they had decided to accept. Shame no-one bothered to check the CCTV. Contacted Customer services when back in the UK - only contactable by email.You will then receive an email by return telling you that that customer services will try to get back to within 28 days,,,,,Yes that's right 28 Days. Customer services repeated the vague conclusions given previously. Received the same 28 day email when I contacted them again. I was offered a discount if I booked another cruise I wouldn't propose to tell you how to spend your money. I would not go back if it was free. Despite the most unpleasant experience I ever had on a holiday I have tried to rate cabin/ dining etc as fairly as I could Read Less
Sail Date July 2018
We choose this cruise for the Itinerary and wanted to try a new cruise ship other that what we have been on.To start getting on was no problem bags taken to our rooms except mine never turned up until four hours later as I had a travel ... Read More
We choose this cruise for the Itinerary and wanted to try a new cruise ship other that what we have been on.To start getting on was no problem bags taken to our rooms except mine never turned up until four hours later as I had a travel iron in my case which is not allowed. The minute you get on the ship you are hassled to buy the drinks packages we explained numerous times we already had this.my husband went to the bar to order some soft drinks to be told we did not have the right card,eventually sorted by reception it was there mistake.Dining we was first sitting and seated in a nice area waiters seemed great until you order,they are so busy trying to look after so many tables we got forgotten about on numerous occasions for drinks.The food is average very small portions but other tables were ordering more than one starter and dinner.Entertainment is geared up for Italians very poor same thing most nights,shows were ok but the stage is so small they look cramped up together I kept looking to see if they were going to fall of the stage.Most night we ate at the buffet as the food was better than the dining area but this is like being fed at the zoo with people pushing and shoving to get at the food.Hygiene is hit and miss I have never seen so many people walk past the gel stations there to stop infection,including staff.Cleaning is not great on board buffet are is strewn with empty plates with the staff trying there best to keep on top of everything which was in possible. Don,t think the windows have ever been cleaned on the deck is littered with empty glasses most days.The pub area Lord Nelson is absolutely freezing you need to wear a jacket to keep warm this was the worst place to order drinks yet the quietest. What MsC don,t tell you is about the transfers to the ports of call as the ship is big it cannot dock near so you have to use the shuttle which you get a ticket for and pay at the end of the week.Most times it is much cheaper to get a local taxi than use there own.as sometimes you only on for five minutes.Dubrovnik was the worst 14 euros each taxi outside 12 euros for four people total rip off.The staff try there best it is just too busy for them to cope.Beware if you intend to use the gym there is a 20 minute curfew on all the equipment which is crazy as a runner it takes this time to warm up it clearly is not big enough for the amount of people on board. Disembarkation on the final day was the worst we have seen nobody knew were they should be we got separated from family and went to three exits to be told we were at the wrong place it took longer to get of the boat than to get on.Value for money its not great better ships to go on it is defiantly geared up for European customers. Read Less
Sail Date July 2018
We booked this cruise as it fit our travel dates and destinations but what a MISTAKE! This cruise is really just for Europeans and rude ones at that. The cruise staff just did not seem happy at all. They were argumentative at times ... Read More
We booked this cruise as it fit our travel dates and destinations but what a MISTAKE! This cruise is really just for Europeans and rude ones at that. The cruise staff just did not seem happy at all. They were argumentative at times and did not want to hear your comments. We paid for the Aurea Package which was the "all inclusive" drinks etc. So we get on board and go to the bar to order a drink - sorry sir/madam you can only have water! So we have to go the reception desk and wait in line with a lot of other people who were having issues also with our paperwork which was lucky that I printed our before we left home. This clearly stating that we had the all inclusive package. Sorted - no. Go to a bar that night and order a cocktail and are told that this in not included in this drinks package - what part of all inclusive is this? Anyway go back to the reception desk and this time get the supervisor who informs us that there are 2 type of all inclusive - ours and a premium one. This girl was just so horrible that we left and went back to our cabin. In the morning we demanded to speak to her boss who was lovely and sorted this all our for us - The cabin on this ship was lovely - cannot fault that - the cabin steward kept it really clean and tidy and there is plenty of room to more around - Dining was not good at all. Food was generally served cold and not a very good menu. We have anytime dining but this is not actually true as most of the passengers had already booked their tables (in the prime spots) on the first night leaving the rest of us just getting whatever was left. It just seemed to be unfair. Entertainment was the worst and most ridiculous I have ever experienced. Most times we just walked out - once they had a man crawling around screaming. The service from our dining waiter and one of the bars was great as was our cabin steward but most other could not care less. You do not get served sitting at the tables you have to go the bars and order yourself. Its quite bad. The ports were also not that great. Seemed that this ship got the worst and further away from the docks. From the bus transport from Venice to the port should have been a warning sign for us - we were not told anything just follow the girl - this was a long way from the airport to the bus with our suitcases and several older people were really struggling. Then no communication = get to the port and we had to get our own luggage from the bus and once again walk it to the terminal. On other cruises this would have been done for you. Also, on the compulsory demo re the lifejackets - the staff on the boat did not enforce this at all - the announcements only came one and the only way we knew about it was we saw other people doing it. But this ship had to do this exercise 3 times as passengers just kept on ignoring. I would not recommend this cruise line at all - its basically aimed only at Italian and other Europeans. They make announcements in so many languages that it just goes on and one for ages and you forget what it was about in the first place. Read Less
Sail Date May 2018
We selected this cruise to introduce the cruise way of seeing countries to family members who never been on a ship before. This was an affordable way of seeing many places although we have seen some of the location already on a previous ... Read More
We selected this cruise to introduce the cruise way of seeing countries to family members who never been on a ship before. This was an affordable way of seeing many places although we have seen some of the location already on a previous cruise. The fact that food is included makes it worthwhile. the cost of any drinks is however too high for us being used of paying more reasonable prices in our own country for soft drinks etc. The very long stay at Mykonos was not very well planned since there is not much to do apart from the short excursion. More time could have been granted at Dubrovnik for example to enjoy this fabulous city and areas. The food was good but not as good as on Sinfonia and less available during evenings. The shows was very good and enjoyable. Just not enough emphasize on English guests, we again were in the minority and felt left out in the entertainment on board. not enough done for English speaking guests. This will therefore probably be my last MSC cruise. Not enough space in gym. Read Less
Sail Date April 2018
I once traveled with SilverSeas, where everything was included – truly it was. Also, the food was very good and interesting. So that is what I have for comparison. The MSC was a cheaper cruise; so I took the top package offered – ... Read More
I once traveled with SilverSeas, where everything was included – truly it was. Also, the food was very good and interesting. So that is what I have for comparison. The MSC was a cheaper cruise; so I took the top package offered – largest room and “Aurea” experience. As the sales person told me, you can have anything you want to eat and drink on the ship and go anywhere. Also, you can use your minibar in your room and have free room service. Turns out that isn’t true. Perhaps I did purchase the “top package,” but later I found out some food is extra and most of the drinks are extra. So if I wanted to get the “extras” package on top, that would be another $200/day. For example, I could have one “bar” vodka and one brand of beer, but the other 8 vodkas they had were extra and the other 9 beers were also extra. That is just an example. Also, the minibar was not included and room service was only for some rolls and horrible coffee in the morning – not regular meals. I did complain and was told it is unfortunate the person selling it to me didn’t understand it. There is nothing they WOULD do for me, except upsell me more, which is what everyone was constantly trying to do. I also found that annoying. SilverSeas was so much the opposite – no upselling things. I wasn’t sure what to expect with the food. The buffet was large and looked good, but the food was just edible and not delicious. There isn’t one thing I wanted to have again. They had bacon at breakfast, but it had no taste. How does one make bacon with no taste? I had read the best food is on the pool deck at the hamburger and pizza areas – they weren’t great, but were probably better. There are 2 main restaurants, but they all have the same menu - rather boring. I chose calamari. It came with veggies as in tempura, BUT was VERY greasy and cold. I didn't eat it. They wanted to bring me something else. I told them I don’t want anything - I was afraid to try anything else. So they made me a new one fresh anyway. The shrimp and calamari were now hot, but still very greasy. The veggies were still greasy and cold, so they didn't bother making them fresh. I was happy to know there was a sushi restaurant, too. But that wasn’t included. The coffee in the morning was hardly drinkable – a shocking surprise, considering it is an Italian cruise line. Luckily there is a coffee bar, where one can purchase decent coffee (although, luckily, that was included in our package). For the Aurea package there was a separate area in the regular dining room for breakfast from a menu that had fish. They never told us about it, so we missed it most of the cruise and only stumbled upon it the last 2 days. There, for example, I could get smoked salmon. We enjoyed having the coffee in the room and sitting on the balcony to enjoy the sea air. If we used room service, we had to pay extra for it, but if we bought it back ourselves, it was okay and “included.” But so many people smoke (it is not permitted on balconies, etc., but no one stops them), that all we can smell is smoke. Obnoxious. That also ruined our plan to leave the balcony door open to feel and smell the salt air and hear the water all night. I was rather surprised the windows everywhere were dirty. Again, my other experience was of clean windows. This includes dining rooms, our own suite, the gym, etc. It seems one of the most important things for a cruise ship to have clean windows for the guests to look out at things. Then there was the noise. SilverSeas attracts an older crowd dress up. This wasn’t the same. There were a lot of children running, screaming, yelling in the hallway and on balconies. The music around bars and on the pool deck was almost so loud, we couldn’t talk to each other. I suppose some people like that. Then there is the problem of getting on and off the ship. If one pays for the top tier, it seems those people should have priority for embarking and disembarking, but that wasn’t generally the case. There was some priority the first and last day, but not otherwise. Yet, families with kids and the staff were always sent to the front of the long lines. I was dreading the constant grouchy searches and pat downs required, since I have a metal knee. In each port we had to do it twice to get back on the ship. Once was in the port area after a long line and then a second time on the ship after another long line. It seems it should just be easier and more efficient. I guess I learned this isn’t the cruise line for me. I need very small ships (hundreds instead of thousands), so things just work out better. I left out the good, since that isn’t what stands out. Our dining room staff were efficient and friendly. Our room was kept clean (except for windows). Even the reception staff were friendly and efficient for the most part. Read Less
Sail Date April 2018
Chose this cruise for the Ports of call, and the price. We have cruised with MSC before so to an extent we knew what to expect. However, the food was even more hit and miss than we have had before. Some of our fellow passengers ... Read More
Chose this cruise for the Ports of call, and the price. We have cruised with MSC before so to an extent we knew what to expect. However, the food was even more hit and miss than we have had before. Some of our fellow passengers behaved in an incredibly arrogant manner - and unfortunately, and when it occurred, it was tantamount to intimidation and bullying at times and I encountered this directly aimed at me although other people did suffer similar. The ports were great. Most of the trips were good. The cabin was as good as we could expect - it was a balcony and very nice. The gym should have more equipment than it has - there was sufficient space for more equipment. In the bars the service was good, apart from one occasion, I was given a different drink than I ordered - they were hoping I wouldn't notice, as the bar tender actually had to fetch another bottle, and it was easier to give me something similar - but without advising me. It looked the same but tasted different. Would have preferred for the entertainment team not to have nightly Bingo in the main lounge. I dont play Bingo - but that is not the issue, the issue for me was that each number was presented in each language (and generally I don't mind the multiple languages announcements) but for bingo, this meant it seemed to go on for ever! Read Less
Sail Date November 2017
I choosed this cruise to discover the greek islands !! Because, last year we visited "Fjords" MSC Música. It was our honey moon, and it was Perfect !!! this time, we decided to visit the coast, and enjoy summer days with ... Read More
I choosed this cruise to discover the greek islands !! Because, last year we visited "Fjords" MSC Música. It was our honey moon, and it was Perfect !!! this time, we decided to visit the coast, and enjoy summer days with our lillte baby 8 mouths. Everything was niced, each port, unless Saranda !!! Not nice at all !!!! poor people who wanted to touch our bags, our children, awful beaches, not kind people and nobody speaks english at all. I dont recomend Saranda, if I have to repeat, if saranda is in the stops, I wont do it. Into the Poesia: Dinners were fantastic The cabin perfect with the little baby the crew very nice and 10 !! to Antonino !!!!!! And B Travel Brand. I will repeat it !!! very nice everybody with my baby !!! Next time, we are thinking to visit Baltic Capitals, so if you have any discount !!! Read Less
Sail Date August 2017
We´ve chosen this cruise to sail for first time. We were looking for a well rated cruise and not very expensive, and we found this cruise. The embarkation and the disembarkation were very smooth. The ship was really big compared with ... Read More
We´ve chosen this cruise to sail for first time. We were looking for a well rated cruise and not very expensive, and we found this cruise. The embarkation and the disembarkation were very smooth. The ship was really big compared with other ships! The excursions were very good, we bought some tickets for the shuttle bus to Dubrovnik. The cabin was very comfortable and modern. The entertainment was very varied, you could do yoga or swim. The kids had a lot of fun in the clubs. In the Teen Club, Musi Santos was very kindly to us. The service was very good, they clean the cabin twice per day. The Buffet was great, but the waiters were very slow. We´ve traveled with children, and they loved the cruise. They made friends and had fun. Every day they ask me "When are we going to a cruise?" We hope that we can sail in other cruise again. Read Less
Sail Date July 2017
My husband and I took this cruise as part of our honeymoon. I strongly recommend taking any other cruise line other than MSC Cruises. They are a nightmare company to work with. My husband and I are from Canada and we travel all over the ... Read More
My husband and I took this cruise as part of our honeymoon. I strongly recommend taking any other cruise line other than MSC Cruises. They are a nightmare company to work with. My husband and I are from Canada and we travel all over the world and really have had no major complaints in our travels except for MSC. Spend a little extra money and stay clear of the MSC Poesia. The food was mediocre (and we are not picky...) The entertainment staff was super inappropriate. They oftentimes took advantage of Japanese passengers at their expense (they didn't understand much English and the entertainment staff would make rude comments about them when they would participate) My husband and I were disgusted and didn't participate in any of the daily activities...where we usually would be the first ones up there. Really the only time we had fun was when we were OFF the ship. We stayed off the ship for the max amount of time. After departing the cruise... our luggage was really badly damaged. We disembarked in Venice (what a huge inconvenience to have a broken suitcase in Venice with their cobblestone streets) We retrieved the proper documentation for our ruined luggage and sent it to MSC when we returned home. It has been over 9 months and we have not been properly reimbursed for our damaged property. It has been a nightmare and a constant run around. We are continually promised someone will contact us, but again and again the customer service sector continues to dodge us. If this is how MSC handles their business I would strongly discourage people from going through the same experience as us. We have been on multiple other cruise lines and had a BLAST! Read Less
Sail Date April 2017
I'm Alessandro, and i'm from Italy, i'm embark on MSC Magnifica the 27th March 2016, the embarkation was really speed in 30 minutes we are on the ship, the cabin was located at deck 11 and was with balcony. The turn of ... Read More
I'm Alessandro, and i'm from Italy, i'm embark on MSC Magnifica the 27th March 2016, the embarkation was really speed in 30 minutes we are on the ship, the cabin was located at deck 11 and was with balcony. The turn of dining was for the first thing at 6.30 p.m. (we have forever the dining turn at 9.00/9.30 p.m) the service at the table was really cool, we does the dinner in 1h and 30 minutes or 2 hours respectively at second turn that finish forever at 11.00/00.00 p.m, In my week the activities at pool or in the ship was few, the people was at excursion and the game or activity was removed from daily. The service was very cool (unfortunately for the luggage that don't find for 5 hour next the departure but fortunately the luggage are reappeared). The port of our cruise was Katakolon, Mykonos, Pireaus (Athens), Dubrovnik and Venice then return at Bari. At Katakolon we have remained on the ship because we have already visited this city in other cruise, at Mykonos we have tooked a tender from old port of Mykonos to city center (the cost was of 6.90€), at Athens we have took a company of tour in Athens knowed already in Mykonos called "PireausExpressBus" and we have visited the Acropolis, Old Olimpic Stadium, Square Syntagma with the change of the guards and the way of shoppig called "Plaka", at Dubrvonik we have going to old city (Ragusa) and we have walked around at the city and at Venice we have visited Place S. Marco and the Basil of S. Marco and then we have going around to the city for shopping. We have travel with me that i have 15 years old, my parents and my cousin. Read Less
Sail Date March 2016
We cruised from Bari to Olympia, Piraeus, Santorini, Kotor, Corfu and Venice. The weather was perfect late June and the ship was not overly crowded. We found the service excellent, particularly the restaurant and bar staff who were mostly ... Read More
We cruised from Bari to Olympia, Piraeus, Santorini, Kotor, Corfu and Venice. The weather was perfect late June and the ship was not overly crowded. We found the service excellent, particularly the restaurant and bar staff who were mostly Balinese. The services were well organised, the food was good quality and varied and the ship was clean and in good condition. The shows during the evening were amazing with dancers, gymnasts and singers of a very high standard. We enjoyed the 7 days and would certainly recommend the cruise. Read Less
Sail Date June 2015
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