Azamara Cruise Reviews for Luxury to Europe

Kochi
Photo Credit: Paul1900
Kyoto
Photo Credit: Paul1900
Cultural evening
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Tori gates Kyoto
Photo Credit: Hampshire Mary
Cruiser Rating
4.4
Very Good
833 reviews

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1-10 of 19 Azamara Cruise Reviews for Luxury to Europe


Guest Relations Department is THE worst!

Review for a Mediterranean Cruise on Azamara Pursuit

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NomadCruiser
10+ Cruises • Age 60s

Ship was fine. Food was pretty good, some hits, some misses. Excursions were well organized, and for the most part, the local guides were quite good. Service in the cabin and bars was excellent. Some restaurants and stations had better servers than others. Internet was the worst of any cruise ship I have been on. Guest relations is where the ship totally fails. Azamara needs to clean house ...
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Sail Date: October 2023

Cabin Type: Club Continent Suite


Terrible Customer Service

Review for a Europe - Eastern Mediterranean Cruise on Azamara Quest

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SPCruiser654321
2-5 Cruises • Age 60s

The ship was very nice and the staff on board were fantastic. The pool was much too small for the number of people on the ship. The restaurants were all very good. Without the issue I am going to address I would have given a rating of 4.5 out of 5. My major complaint and what puts a very bad taste in my mouth for this cruise line is the customer service after the cruise. I paid $250.00 U.S. (I am ...
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Sail Date: August 2023


Azamara is disorganized and unpleasant

Review for a Baltic Sea Cruise on Azamara Pursuit

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Avanti12
10+ Cruises • Age 60s

I chose this cruise because the itinerary looked good and azamara was owned by Royal Caribbean but was higher end. This by far is the absolute worst cruise comyI have been on. I have gone on many Princess, royal caribbean, Norwegian and celebrity cruises without any complaints. Issues with Azamara began prior to the cruise. Azamara lost all their information of my fully paid cruise, hotel ...
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Sail Date: August 2023

Cabin Type: Club Oceanview Stateroom


Disappointed

Review for a Europe - Eastern Mediterranean Cruise on Azamara Quest

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Jerm85
6-10 Cruises • Age 30s

Second time travelling with Azamara (first since the takeover and what a difference between products. The crappy service started right from the arrival at Istanbul Airport. We had booked airport transfers through Azamara only to figure out for ourselves after waiting for an hour and numerous calls to their non existent ‘emergency’ help desk that they had not booked them so we had to catch a $70 ...
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Sail Date: July 2023

Cabin Type: Club Oceanview Stateroom


It Was TERRIBLE, Never Again!

Review for a Baltic Sea Cruise on Azamara Pursuit

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New2Fun
10+ Cruises • Age 60s

Azamara, simply was not an elite criuse adventure. Their customer service was terrible from the start, no one waiting to pick us up or to help with lost luggage etc. The food overall was not good. The ship was 21 years old, sold 4 times and showed it. I do have a few pictures to show it. They were very disorganized, even giving us the wrong luggage tags on departure. We took all our luggage ...
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Sail Date: June 2023

Cabin Type: Club Veranda Plus Stateroom


Overall Disappointing Experience - NEVER AGAIN

Review for a Baltic Sea Cruise on Azamara Pursuit

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NorthernCACruisers
10+ Cruises • Age 70s

Positives: The Staff and Crew were excellent and provided excellent customer service. The food was excellent. The ship was clean. Negatives: The Azamara website nightmare. What guests were put through before boarding is beyond acceptable. We brought every piece of paperwork with us, and Azamara still could not reconcile the Special Dinner Package I purchased before boarding- I had ...
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Sail Date: May 2023

Cabin Type: Club Veranda Stateroom


HORRIBLE

Review for a Europe - Eastern Mediterranean Cruise on Azamara Pursuit

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ScarpeGirl
6-10 Cruises • Age 50s

Azamara's tech upgrade is a nightmare. You cannot log into your record, even though they say that they are working on those pax within 30 days. Nope. After 4 hours on hold, I finally got a person who only abandoned the call. To add insult to injury I was beyond polite to her and never raised my voice. The upgrade wasn't her fault. However leaving my call was! The enormous headache is so ...
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Sail Date: April 2023

Cabin Type: Club Veranda Stateroom


Great cruise but shore service is awful

Review for a Europe - Eastern Mediterranean Cruise on Azamara Quest

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Scotcruiser90
10+ Cruises • Age 30s

Food was great as was our cabin. The team onboard were generally very good. Entertainment was great until the Cruise Directors would sing and then it was dire - but some people seemed to enjoy it. Dj Connor was brilliant and we were usually last to leave at night. Being able to enjoy dinner at the back of the ship and eat outdoors was a real plus and we toom advantage of that when we could. ...
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Sail Date: April 2022

Cabin Type: Club Ocean Suite


High end price, low end cruise

Review for a Europe - Eastern Mediterranean Cruise on Azamara Pursuit

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Billtudor
10+ Cruises • Age 70s

My wife and I have been on dozens of cruises on almost all the major lines. This company is part of the Royal Caribbean/Celebrity family of companies. The cost of Azamara is at least double of Celebrity for the same size of room and three times the cost of Royal Caribbean. They are using cost to imitate a high end cruise line, sorry Azamara, you’re a long way from being a top tier line. ...
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Sail Date: September 2019

Cabin Type: Club Veranda Stateroom


Terrible

Review for a Europe - Western Mediterranean Cruise on Azamara Pursuit

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Ashley Hay
2-5 Cruises • Age 30s

On the first day of the cruise (October 28), my mother was giving my son a shower and he had found a piece of broken glass on the shower floor, picked it up and gave it to her. My son is 15 months old - if he stepped on the glass or ate it, my son could have been seriously injured. They moved my mother and son to a different room where the shower did not work and they had life boats in front of ...
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Sail Date: October 2018

Traveled with children


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