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305 Viking Ocean Miami Cruise Reviews

We chose this trip because of the opportunity to experience the Panama Canal. It was the highlight of the trip. This review will concentrate on the excursions - mostly because I found few reviews on Cruise Critic about this itinerary ... Read More
We chose this trip because of the opportunity to experience the Panama Canal. It was the highlight of the trip. This review will concentrate on the excursions - mostly because I found few reviews on Cruise Critic about this itinerary before I took it. The staff and service were excellent. The comments are about my personal reactions to the excursions. In general, the quality was high, but I enjoyed some more than others (as reflected in the reviews) since personal taste varies. Note. The Port Talks done on the ship the afternoon prior to each new stop were excellent. They described each of the excursions and gave a lot of details about the difficulty of walking or entering the vehicles (e.g, bus, boat, train etc). We used the Port Talks to make decisions to change our reservations several times due to physical limitations, and the tour desk was able to do so even though we were doing so after the deadline to make changes. I am very thankful for their attention to our needs. Feb 22 Key West. We took the included Trolley Hop-on/Hop-off tour. (They didn’t tell us in advance it was hop-on/off.) The narration was fun. We hopped off at the stop near the Butterfly and Nature Conservatory, paid the entrance fee, and greatly enjoyed the experience. I also walked a couple blocks to the spot designated as the most southern point in continental US from that trolley stop. After the butterflies, we took the trolley back to the ship for lunch. In the afternoon, I walked to the Truman Winter White House and took the hour-long tour. This was my favorite activity in Key West (I had investigated doing it on-line during my planning for the trip). I also had time for some shopping before returning to the ship. The ship was well located to allow passengers to explore the shopping and several major sites. (I was not interested in visiting Hemingway's house, but others easily did so.) My sister had planned to go on the optional glass-bottomed boat ride for that afternoon, but Viking cancelled that tour the previous evening (announcing that sea-conditions would not allow it). Feb 24 Cozumel. I took the included tour to the pre-Columbian Mayan site at San Gervasio. They split us into smaller groups to tour the ruins and learn about the history of the site. The guide did a good job on the lengthy bus ride to talk about what we were going to see and to answer general questions about life in Mexico. I don’t have much experience with Mayan ruins (except for their calendar system that made them such great astronomers), so this was essentially new for me. Feb 25 Belize. The included tour started by going ashore by tender, then a drive through the city that pointed out colonial-era buildings, and then a longer ride to the ruins of Altun Ha. There were quite a few buildings (one of which the group was invited to climb). They divided the 39 people on the bus into smaller groups with individual guides. It was a sunny day, and the bottles of water that Viking provided as we departed the ship were much appreciated since we spent over an hour walking around the ruins for the tour on a hot day. Again, the guide on the bus did a nice job of describing the town and the site, and answering questions about life in Belize. Feb 26 Roatan. We had planned to do the included tour for this day, but a few days before the cruise Viking announced that they were cancelling several tours and turning two optional ones into included tours. My sister changed to the tour that went to the rum and chocolate place, and I changed to the Gumbalimba Park excursion. This was one of my favorite excursions of the entire trip. There were lots of parrots, some macaws, resident monkeys that you could hold (who wanted to steal your earrings or buttons), and at least one sloth. They advertised a “rope” bridge to cross a pond, but it actually had wooden slats and sturdy metal “ropes”; it was a bit wobbly, but I felt quite safe. The park was quite lovely, although the walking paths were a bit rough sometimes. Again, the water bottle was appreciated. (For the monkey area, you had to remove your hat and store the bottle so that the monkeys wouldn’t steal them.) Feb 28. Costa Rica. We had signed up for two tours, the included one and the optional boat and train excursion. Viking had a letter waiting in our stateroom when we first boarded letting us know that the boat part for both tours was identical, and we might consider changing our reservations. We ended up discarding the optional boat and train excursion to do one called “All Terrain Vehicle Ride and Rain Forest Trek”. The monster bus had air conditioning and comfortable seats, and took us up to the mountains near the Banano River. It promised to lead us on foot into the rain forest, but we never actually left the roadway. I saw one tiny poisonous dart frog, and heard some birds, but there wasn’t much wild-life. The driver and the guide had built this bus themselves, and their explanation of how they did it was interesting. They had a nice “picnic” of fruit and snacks, a stop near a banana plantation where we learned a bit about how bananas are grown and harvested, and a scenic drive back to the ship along the coast. After lunch on the ship, we took the included tour that took us by bus to the Tortuguero National Park. The canal boat had a very talented guide that found various sorts of wildlife, such as howler monkeys and crocodiles. Although the description implied we would go into “heart of it all”, we were never out of view of the dock or manmade structures; that is, we didn’t go very far along the waterway/canal, and certainly never got to the point where the canals were “overgrown with jungle”. I found it a fun experience and enjoyed it more than the morning trek on the monster bus, but wished we had had a chance to go further along the canal. Again, the guide on the bus did a nice job of talking about Costa Rica. In spite of its limitations, this was one of my favorite excursions. Feb 29 The Panama Canal. Very cool experience for the ship to enter the canal, spend the day on the lake, and exit in late afternoon. The highlight of the entire trip. March 1 Panama. We did the included tour by bus to Panama City from our docked location in Colon, Panama. The guide pointed out important sites related to the canal and its administration before dropping most of us off near Casco Viejo (Old Town). Several passengers stayed on the bus rather than take the hour-long walk. We were able to enter the church and see the interior. Most of the shops were closed since it was Sunday morning. The guide pointed out some important historic buildings as we walked along cobblestoned streets, and then returned to the bus. The bus took a different set of roads back to Colon, including one through the national park where the jungle was thick. Again the guide was happy to answer questions beyond his prepared talk. March 3 Jamaica. Again we had booked two tours, one included and one optional. But after hearing the Port Talk on March 2, we cancelled the optional one we had planned (the 4X4 safari ride). We took the included trip to Rose Hall Great House, a restored Georgian mansion from the British colonial period. The tour guide spent a lot of time talking about the residents of the house and their evil actions and deaths. There were three flights of steps to enter the house, another three flights to go upstairs, and two flights to go to the basement. Some passengers skipped all the walking tour of the house. There was a shop at the house (15 minutes), and a stop at a shopping center near the house (30 minutes) before returning to the ship at Montego Bay. I really didn’t feel that we had much of an introduction to life in Jamaica or its history. For all locations, there was at least one included (no extra fee) excursion and several optional (various fees) available. Read Less
Sail Date February 2020
We had originally booked this as a Cuba cruise (until Trump put and end to that) but decided to stick with the booking after Viking offered some decent incentives. I love cruising having previously sailed with (Oceania x 2, Norwegian x 2, ... Read More
We had originally booked this as a Cuba cruise (until Trump put and end to that) but decided to stick with the booking after Viking offered some decent incentives. I love cruising having previously sailed with (Oceania x 2, Norwegian x 2, Celebrity x 2, Disney, Holland America, and Princess). We have sailed everything from the 4,000 passenger Norwegian Bliss to the 650 passenger Oceania Nautica, and I was excited to try a new cruise line with ships that sounded upscale and relaxed. The ship did feel upscale, and to say it was relaxed is a major understatement (more later). Unfortunately, there were some significant disappointments for us most specifically concerning the food and service in the restaurants, the entertainment, as well as the extremely older age demographic. We are in our early 40s and were easily the youngest on the ship. Average age was probably 75, with most guests between 60 and 90. We knew we would be among the youngest, but this was still a shock to us, as the age of our fellow guests was quite a bit older than other ships we have sailed on (like Oceania and Holland America) that attract an older crowd. It honestly felt like we were sailing in a very nice retirement home. That said, they were generally a very friendly, well educated and respectful crowd. Positives: 1)The ship is every bit as beautiful as photos and videos online depict. There are a multitude of quiet places to escape where you may have an entire area to yourself. We spent lots of time in the Explorer's Lounge and also on the top deck of the ship where there are comfortable outdoor sofas with unbeatable views. The aft infinity pool area was also a highlight. 2)The spa was very upscale and beautifully done. We love nordic bathing (hot and cold alternating) and while the cold aspects could have been colder, it was nonetheless a highlight. Be sure to go in off peak hours though (like 6pm-8pm) as it can be VERY noisy (I think the older age demo means lots of shouting conversations in order to be heard). 3)Relaxation. Due to combination of lack of children, very few overhead announcements, no up-selling, and the fact you only need to provide your cabin number when ordering drinks, this was the most relaxed cruise experience we have ever encountered. 4) Service (not including restaurants). Most crew were very friendly and provided great service. 5) Mamsen's. We fell in love with the fresh waffles. Definitely the culinary highlight aboard (gelato a close second). 6) The wine list we found to be pretty good compared to other cruises we have taken. 7) Cabins. We had a Deluxe Veranda and it was one of our favourite cabins that we have ever stayed in. Negatives: 1) Restaurant experience. We didn't care for the decor in any of the restaurants, finding them to be very beige and bland overall, especially the two alternate dining venues. Worse, the food varied from decent to pretty terrible. The much raved about Manfredi's was particularly bad. We had to send the soup back as it was inedible and the pasta was overcooked and sitting in a soupy sauce. I think if you get the Ribeye steak its probably pretty good (from what we heard) but we don't eat red meat. There is also a lack of vegetarian options (maybe 3 things each night on the menu). Worst maybe of all, whenever we were asked how the food was, if we didn't say that it was amazing the staff seemed offended and became defensive. They typically wouldn't even offer to remake it or to serve something else. I would say the food is about on par with what we have had in main dining venues on Norwegian or Holland America, but nowhere close to the food served on Oceania, nor in some other lines specialty restaurants. Perhaps this is due to the palates of the older crowd on board being salt averse. Most passengers seemed to really like the food, except for those people we spoke to under 60 who shared our opinion. We definitely had higher expectations. 2) Entertainment. Now we really didn't expect much from entertainment, knowing this is a small ship and its not know for big production shows. The big shows were actually fine, but the music otherwise varied from excellent (Viking Band) to the worst we have ever heard on a cruise ship (Viking classical duo). We really thought there would be top-notch ambient live music on board but sadly there was not. I should mention though that while it was the only late-night venue, Torshavn was quite a bit of fun and the Viking Band was excellent. The pool deck "Dancing Under the Stars" party was also quite well done. Sadly "Movies Under the Stars" was presented with the pool roof closed which really missed the point (and it wasn't raining). 3) Welcome aboard. Check in was quick and efficient but when we walked on board the ship we weren't greeted at all and had to ask the staff who were chatting with each other for a glass of the prosecco that was sitting adjacent to them on the table. Where was the warm "welcome aboard!"? The ship also departed port a couple of hours late, with no explanation, making the "sail-away" party fairly awkward as the ship remained tied to the dock throughout. 4) Cocktails. We had the silver spirits package which for us provided good value. We enjoy classic cocktails (Manhattan, Gimlet, Negroni etc) and found the quality on the ship varied massively with the bartender. We had to leave multiple Gimlets untouched because they were so terrible, yet the next day might have a perfectly good one. Overall though probably some of the worst cocktails we have been served on a cruise ship. OVERALL: We enjoyed the relaxation offered by the Viking experience, but considering the cost of the cruise, the lack of above average food and entertainment, and often poor service, we don't think it was worth the price. We may consider Viking again in the future, but we will wait about another 30 years or so before booking so that we fit in a little better with the other guests. Read Less
Sail Date February 2020
Our goal for this cruise vacation was to have a wellness retreat: to eat healthy food, to read a lot, to walk 10,000 steps daily and to relax in the spa and the Viking Sky fulfilled our wishes! This was the first time we sailed on a ... Read More
Our goal for this cruise vacation was to have a wellness retreat: to eat healthy food, to read a lot, to walk 10,000 steps daily and to relax in the spa and the Viking Sky fulfilled our wishes! This was the first time we sailed on a Viking Cruise and the reviews on this site helped us immensely with both deciding on the cruise and preparing for the cruise. BOOKING We called Viking direct and booked our cruise and air directly via phone. I had already researched which cruise i wanted to sail based on my vacation time and budget. Booking the cruise was easy, however, as it was my first time booking a Viking cruise which included air I was a bit unsure how this system worked. After a few calls we worked it all out. Kenny and every person I spoke to was extremely knowledgeable and efficient. PRE-CRUISE We received a lovely felt zip pouch in the mail with customized mini-booklets listing our itinerary and cruise details which was immensely helpful. The package also included two leather luggage tags which helped identify us to our ground transportation when we arrived at the airport, paper luggage tags listing our cabin and a sticker. All items were for each traveller. EMBARKATION My husband and I arrived at Ft Lauderdale for our transport to the port of Miami and were quickly identified and greeted at the airport. A very short time later we were whisked away in a very nice mini-van just by ourselves and our driver, Tom, who was very engaging and we had a great conversation with him enroute to the port. We were the only ones embarking when we arrived which was such an odd feeling as our previous cruises (non-Viking) required waiting and line-ups. Embarkation was quick and efficient despite the Coronavirus questionnaire which was painless and routine. ONBOARD Our cruise experience was lovely from the moment we arrived at the port of Miami to departing the following week. As previous reviewers have commented, the staff aboard the ship were so lovely and kind and truly exceptional. The ship is sparkling clean and we noticed constant maintenance throughout the ship during the week. CABIN We opted for a guarantee deluxe veranda and received an upgrade to a DV2 which was lovely. We loved our cabin! It was spacious, well thought out and Dell our room steward was super helpful. As most reviewers list here, the cabin has everything you need: spacious bathroom, closets, mini-bar stocked daily, etc. Some small details which I haven't already read on other reviews yet (but may be somewhere on this site) which may be helpful to you: Room includes: 1. Shoe horn & shoe brush 2. Laundry bag 3. 2x cotton waffle-weave robes in a large size and smaller size (helpful as i usually can't wear the robes as they are far too large for me but this one was perfect! - Thanks Dell!) 4. Nespresso coffee machine with 2 luongo and 2 decaf pods, sugar and liquid coffee creamers (not powder) 5. 1x umbrella in closet 6. 10x hangers, 6 pant hangers, 2 lingerie hangers 7. mini-bar included 8 soft drinks (leave a note for your room steward with your choices when you arrive and they can stock for you), mini-toblerone chocolates and mini-nut packs: peanut and almonds 8. Freya unscented body lotion, shower gel, shampoo and conditioner (note that the soap and shampoo in the dispensers in the spa are lightly scented) Launderette Includes - the launderette was conveniently mid-ship and across from our room and I'm not sure what the hours would be but it seemed to be open all day and night but not noisy at all: 1. 3 washers and 3 dryers - laundry soap is complimentary and dispensed by pushing a button on the dispenser and it gets pumped directly into the machine. There was no discernible fragrance when we did our laundry. 2. 2 irons and 2 ironing boards 3. sofa and tv in case you would like watch while you wait for your laundry ENTERTAINMENT & ACTIVITIES We didn't partake in very many of the evening activities however all the port talks and historian talks were available on our in-room tv which was great as we wanted to hear some of the these but were not able to make it in time. We just watched it on the tv afterwards. High tea is daily at 4pm in the Wintergarden which was lovely. Go early to snag a seat. They also set some tables outside the Wintergarden near the pool. SPA The Spa was one of the highlights of my vacation. The bucket shower is not super cold but rather room temperature water so definitely try this out. The snow room is not terribly cold either and worth trying for a few minutes. The change rooms include robes and rubber slippers so no need to bring anything from your room. Towels are plentiful and still and sparkling water dispensers are available along with a bathing suit spinner / dryer. There are 10 loungers in the perimeter of the spa which does sometimes fill up. EXCURSIONS We decided to opt for the complimentary included excursions and they were all great. Very efficient system to disembark for your excursion including the one day we needed to tender. We stopped at Key West, Belize and Cozumel and all were great with beautiful turquoise waters and sunny skies. This trip was aptly named Turquoise Caribbean Seas as the waters ranged from a light seagreen to a turquoise blue. Unfortunately our ship did not stop at Progresso, Merida as scheduled. FOOD As mentioned, one of our goals was healthy food and we were able to eat nourishing food every meal. We only ate at the buffet in the World Cafe for breakfast and lunch and we went to dinner in each of the sit down restaurants once (The Restaurant, The Chefs Table, Manfredi's). All sit down restaurants were excellent. The complimentary wines at the The Restaurant, The Chef's Table (wine pairing) and Manfredi's were really lovely and different than The World Cafe. All banquet staff were stellar including Josieto, Mark, Argus, Kocho, Marmur, Hakki, Baron, Theo, Grace, Viktor, Emelana, Jays and the team at the Explorers Bar including Ferlyn, Vicky and Michael. Breakfast buffet included hot carbs (potatoes made a few ways, pancakes or waffles, congee with toppings, hot oatmeal) and proteins (smoked salmon, salmon gravlax, cheeses, eggs, sausages, bacon, made to order eggs) and veggies / fruit (mushrooms, tomatoes, fruits) and cold carbs (cereals, bread area with toaster). The assortment was large and in the 8 days we were not bored at all with this buffet. The lunch buffet usually had a cold buffet (salads, cheeses, made to order salad of the day) hot buffet (made to order entrees of the day, themed days such as mexican or american grill, etc), a gelato bar and pizza bar and both changed their offerings every day. The beverage station included coffee and tea in carafes and for specialty coffee there was a machine where you could choose your latte or cappuccino etc. WALKING We walked daily on the deck 2 walking track. As it's covered you are not exposed to the sun and there was usually a nice breeze. 4 times around the track = 1 mile. 1 mile for us was approximately 2,000 steps. OVERALL Our goal was to relax, eat healthy, read, walk and spa and we were able to achieve this on the Viking Sky. We returned home refreshed and rejuvenated thanks to the excellent care of all the team members on the Viking Sky! Read Less
Sail Date February 2020
Over the past 35 years my wife and I have been on over 25 ocean cruises. We had sailed with 4 other cruise lines, but this is the first Viking Ocean Cruise. We chose Viking as they have a ship with a great deal fewer passengers. Not ... Read More
Over the past 35 years my wife and I have been on over 25 ocean cruises. We had sailed with 4 other cruise lines, but this is the first Viking Ocean Cruise. We chose Viking as they have a ship with a great deal fewer passengers. Not that my wife and I have anything against being with a large group of people, but we were looking for a less busy, noisy cruise and we thought with less passengers that is what we would get. One of the reasons we enjoy cruising is because we love meeting folks. I must admit: YOU MEET THE NICEST PEOPLE ON A VIKING OCEAN CRUISE!!! The people we met were people that we would want to met again and even spend more time with outside of the cruise. To begin; as soon as we walked on board the Viking Sky we knew we had made a good decision. The decor was relaxing yet very up scale. The entire ship made you feel very comfortable yet special as well. We felt this way the entire cruise. The cuisine was some of the finest, it was available at each meal, and it was available not only in the Main Dinning space, and specialty restaurants but at the buffet as well. The food was not only great, but the service was excellent as well. If you have not sailed on Viking I would strongly urge you to BOOK IT now and you will not regret it!! What really sold me was that we often saw the various ships officers including the ships captain eating beside us. In addition when you sail on Viking they include an excursion, usually at each port. My wife and I took those offered and enjoyed each one. The guides who lead the tours were very informative. Last, but certainly not least is the ships crew: One of the best my wife and I have experienced on any cruise previously. I even got to speak with the head chef as well as the ships captain when they were moving about the ship. All the crew, from the cabin stewards to the captain were open and friendly as well as doing an excellent job! Bottom line: We will make Viking our number one choice when it comes time to explore the world from a ship. We are seriously looking at the Viking River Cruises as well as from most of the passengers we did meet most had also been on a river cruise and were very positive on how we would enjoy them as well! Read Less
Sail Date February 2020
To experience a smaller ship with less crowds. The explorers lounge quickly became our go to spot. Lots of comfortable seating with beautiful views, provided peace & solitude. We experienced excellent customer service in every ... Read More
To experience a smaller ship with less crowds. The explorers lounge quickly became our go to spot. Lots of comfortable seating with beautiful views, provided peace & solitude. We experienced excellent customer service in every department. Many great food options. Easy to get a table in all venues. The LIV Nordic Spa sealed the deal for me! The staff is focused, dedicated & extremely knowledgeable. Steam/snow room was an everyday experience I was so grateful for. Overall, I have never felt so well taken care of. Tea Time was such a wonderful time with live musicians. We attended meditations with Tessa, watched movies under the stars and walked the promenade every day. Having laundry rooms available is so very much appreciated! Visiting Panama Canals was truly the highlight of sightseeing on this trip. Passing through and then watching the ships come and go all day was fascinating! Thank you for the most amazing 2 weeks of my life Read Less
Sail Date January 2020
We enjoyed Viking Reine cruise and wanted to try Viking Ocean cruise. Viking handled our flights, and transfers which went smoothly. The smaller Viking Sky was particularly enjoyable for us compared to the many larger cruise vessels we ... Read More
We enjoyed Viking Reine cruise and wanted to try Viking Ocean cruise. Viking handled our flights, and transfers which went smoothly. The smaller Viking Sky was particularly enjoyable for us compared to the many larger cruise vessels we have sailed on with other companies. All the support crew - housekeeping, bar and restaurant staff, and Customer Service staff, were particularly friendly and courteous. The entertainers - classical violin and cello, and piano, were superb and to our taste in relaxing music. The gym was good. While small, it served me well and was not crowded. Looked at the beautiful Spa but did not take advantage of it, as we were too occupied with other activities. We did a shore excursion at each of the six ports and we found every one educationally interesting. Our interest in Archeology was sated with visits to many Mayan ruins, and the geographic differences in the smaller Carribean countries was also of interest. The on-board restaurants were top notch. Having the options of the specialty restaurants as well as the dining restaurant and buffet, make meal time choices difficult as they were ALL excellent in terms of quality diversity, and service. The whole trip was run smoothly by Viking from end to end. We will certainly take advantage of another Viking adventure in future. One suggestion we have is that some cruises we have been on offer ATM Cash Machine service on Board. This cruise did not. As we did excursions at every port, there was not always time to find an ATM on shore. As we wanted to provide adequate gratuities to the excursion guides and drivers, it was sometime a struggle having adequate cash on hand without an ATM. An ATM on board the Viking Sky would be an added value service. Read Less
Sail Date January 2020
Selected this cruise line after much research. We are in our 60's and wanted an experience that was easy, comfortable and well planned. We splurged and went for a Penthouse Jr Suite that turned out to be better than we had expected. ... Read More
Selected this cruise line after much research. We are in our 60's and wanted an experience that was easy, comfortable and well planned. We splurged and went for a Penthouse Jr Suite that turned out to be better than we had expected. Plenty of room for two people to lounge around in with outstanding views from the large veranda. The added perks to a room like this were very fun, they do your laundry (nice to come home with clean clothes) , supply a fully stocked bar daily and the restaurant tables available were outstanding. We are not the most social type of people and found that it was a perfect blend where one could blend in without having to engage unless you wanted to. We were very surprised at the quality of the food available . Healthy choices were always available and this will probably be one of the main reason we return to this cruise line. Another important concept that we were impressed with is how much "everything" is included...no nickel & dimeing here! Wine/beer generously served at lunch & dinner, popcorn at the theater and all amenities though out the ship. This being our first cruise we picked some pretty tame excursions and usually had a great experience, would not be shy about trying more exotic ones next time. A notable point was how clean and well planned this ship was...we came away with the thought that this is exactualy what a cruise should be like...they do virtually everything right. Although it was expensive we both thought that we got our money's worth and are already thinking about where we will go next !! Read Less
Sail Date January 2020
Cruise was great, could not fault the ship which was just the right size compared to the other large ships we had been on previously, although still got lost in the early stages. The food was fab even the canteen as I called it was as ... Read More
Cruise was great, could not fault the ship which was just the right size compared to the other large ships we had been on previously, although still got lost in the early stages. The food was fab even the canteen as I called it was as good as some of the main restaurants. We had a drinks package which we thought was good value for us. The staff very friendly happy and great service. No nickle and diaming which I liked. Entertainment was good from the small team which I preferred to the big shows. Great to mix with them. If I was to be picky my only criticism was the age demographic which was high around 75 average! I think Viking should cater for a wider demographic or make it clear to new passengers. We were in a suite which was brilliant the spa was something else. I don’t know how any other cruise line will live up to this experience, so likely to be back sometime in the future. Read Less
Sail Date January 2020
I had been on a River Cruise and loved it, it was perfect. So we decided to try a Viking Ocean Cruise. The best cruise ever. We have been on 5 different cruise lines before. No nickel-and-diming on Viking which we appreciated, no ... Read More
I had been on a River Cruise and loved it, it was perfect. So we decided to try a Viking Ocean Cruise. The best cruise ever. We have been on 5 different cruise lines before. No nickel-and-diming on Viking which we appreciated, no overpriced water, it was free. The alternative restaurants, especially the Chef's Table, was a wonderful experience. We also took 2 cooking classes on the ship with Chef Ryan as the teacher. We have decided to concentrate on Viking for our future cruises. Embarkation and disembarkation was the smoothest we have experienced. Loved the included shore excursions, we wanted to see how they were and we were very happy with them. Got to see a Mayan Temple so that can be checked of the bucket list. We did not explore Miami since we have been there before. The Terminal that Viking used was a small nice terminal. The interesting thing with the Viking Sky is that it looks exactly like the other Viking Ocean ships so if you been on one you will immediately be familiar with were everything is. Enjoyed the fact that there was NO Casino or Art show on the Viking Cruise. They came around with cold water the whole time that we were at the pool. Wine, beer and soft drink was included at lunch and dinner time. We opted for the Silver Package that was under $20/day. Read Less
Sail Date January 2020
Dates of travel; to try Viking Ocean ships, ship is beautiful, love the public spaces. Cabin is quite well designed, with great storage and organization. We wish there were some sort of small prizes in daily trivia games, some Viking ... Read More
Dates of travel; to try Viking Ocean ships, ship is beautiful, love the public spaces. Cabin is quite well designed, with great storage and organization. We wish there were some sort of small prizes in daily trivia games, some Viking labels small items, perhaps?. We enjoyed both specialty restaurants -- would like to know menu focus when reserving a particular night at Chef's Table. Entertainment was Very Good. Open forum with Historian on board was particularly interesting. Airport reception and transfers handled very efficiently. Luggage to room was quite slow, reportedly due to Miami port issues. Pre-cruise information, documentation and videos were great and very helpful Be sure to download the MyViking app, which is very, very useful on board. I particularly like the organization of Guest Services. They were excellent and always quite helpful. When given the opportunity by itinerary, dates, and offers we will gladly travel Viking again. Read Less
Sail Date January 2020
We chose this cruise to go to Cuba and were disappointed that didn't work out. Then we kept the cruise with the revised itinerary in order to see Key West. That didn't work out either as we didn't stop there due to rough ... Read More
We chose this cruise to go to Cuba and were disappointed that didn't work out. Then we kept the cruise with the revised itinerary in order to see Key West. That didn't work out either as we didn't stop there due to rough waters. But the cruise was nice. Loved the lectures. Ship was nice. The main dining room service was very slow and they seemed understaffed. The other dining venues were much better. The entertainment singers were fantastic - very talented. And the lectures were plentiful and interesting. Shore excursions in Belize seemed a little disorganized, and I did not like eating chicken (on the bone) and rice on my lap in the tour bus. The Salsa excursion in Cozumel was a lot of fun and the visit to Chitzen Itza was very interesting. The embarkation and disembarkation went very smoothly. Viking reps were very friendly and helpful. We did not travel with children. Read Less
Sail Date January 2020
The embarkation and disembarkation were smooth. The outbound and return flights and transfers were well organized. Thee ship is beautiful. The decor is modern and elegant. The furnishing is unique and stylish. Enjoyed walking around ... Read More
The embarkation and disembarkation were smooth. The outbound and return flights and transfers were well organized. Thee ship is beautiful. The decor is modern and elegant. The furnishing is unique and stylish. Enjoyed walking around looking at the artwork. The attention to detail is obvious throughout the ship. The ship is spotless and immaculate including the public bathrooms....enjoyed the birds singing as background music. The spa is beyond wonderful. We absolutely enjoyed soaking in the pool and lounging around. The gym equipment are top of the line. The cabin is well appointed. Would appreciate more storage space and thicker duvet. The bathroom is spacious and well designed. Very impressed with the heated floor. The service was great. Eric who too our specialty restaurant reservations was very helpful and friendly. The food and the were excellent. The complimentary shoe excursions at every port were a great bonus. It was an absolutley enjoyable cruise. We look forward to our next Viking cruise. We will surely recommend Viking to our friends and family. Read Less
Sail Date January 2020
Price - good deal from travel agent and was never on a Viking cruise ship. We loved it the food was excellent even in the buffet you can get the same food as dining room. Even though they did not have Broadway shows the entertainment ... Read More
Price - good deal from travel agent and was never on a Viking cruise ship. We loved it the food was excellent even in the buffet you can get the same food as dining room. Even though they did not have Broadway shows the entertainment was very good - the singers did a great job. From the airport until you boarded the ship was a breeze - the shore excursions that they picked for you were great , and offer a way variety of things to see and do. I enjoy deck where you could walk around the ship for exercise - kept the weather out off of you even when the winds were bad. We enjoyed the trivia and other games that were play. The afternoon tea was a surprised. The pool areas had enough seats for everyone and the infinite pool was wonderful. Will be doing a Viking cruise again. Read Less
Sail Date January 2020
We thought this cruise, even though a short one going basically nowhere, would be a nice getaway for a few days. The "highlight" was a stop in Belize. THAT part of the entire experience went as expected. The rest, forgettable. ... Read More
We thought this cruise, even though a short one going basically nowhere, would be a nice getaway for a few days. The "highlight" was a stop in Belize. THAT part of the entire experience went as expected. The rest, forgettable. Aggravating. Disappointing, and worse. …..First, the people in Woodland Hills, just the marketing part of the company, will answer your questions, but the answers they give are FAKES. Not the truth. Birthday? What do you do? Cake and champagne. NO, you do not get any champagne unless you buy it. ….. :o( The FOOD was FAR BELOW the quality and selection level of a previous Viking cruise on the Jupiter. The INCLUDED wines were obviously not as good... (there is nothing FREE on Viking, what is listed as free is actually INCLUDED in the fare you pay, for us by far the highest ever on a per day basis.) ….. The AIR they arrange is terrible, if you want something better you have to pay an extra $100 each to access the air department to try to get a better semi reasonable schedule, they should be glad to get an 80 year old something besides a red eye …. they blamed the computer, I do not buy that excuse. ….. Considering what you pay, gratuities that they set for you MUST be included, it is not. ….. One dining room ??supervisor?? stomped around day after day, with a sour look on her face you could see 50 feet away. I took about two minutes to tell a young lady, waitress, thanks for your good service at the coffee machine, because she was doing great. The drill instructor appeared out of nowhere and told her to "get back to work".... not even knowing why I was talking to her. TWENTY THOUSAND STARS for her BUT ALL NEGATIVE ONES. She should be working in a prison, not a cruise ship!!! Skipped ports, three and a half days at sea on a 7 day cruise, supposed to be only two days which was not good but understandable. Two full days to go to Belize from Miami not one, awful... And much more trouble. …. They sent us future cruise credits which was nice, then $250 on board credits for that future cruise. ….. So we booked another cruise for May 2020, they cancelled it on February 20th since it started in Asia, wise choice. BUT, despite assurances we would not only get a future cruise credit and our money back, and the $250 on board credit would transfer to another cruise, we made the future reservation because the credit issued the end of February had to be used by March 8, 2020. I asked for a month extension to give us more time to pick a cruise and coordinate, they said "no!", so I asked for three days... then one day, all refused. …. It has been long enough to transfer the $250 on board credit, they have not, and based on the past lack of follow through we are screwed, it will never be given to us. We asked two supervisors, we have their names, extensions, over more than a week ago to help us, they will not call us back... ……. If ANYTHING went right with Viking it would be a VERY, VERY EXPENSIVE but a fairly nice experience. …… Unfortunately, for us, many promises made, none of them delivered. And what is listed here, are NOT all of the abuses and problems forced upon us by Viking. Read Less
Sail Date January 2020
I had such an incredible experience when I was on the Baltic Sea cruise in July 2019. It was my first experience of a cruise ship, and I decided that I would only travel on Viking. Unfortunately, the Caribbean cruise was a great ... Read More
I had such an incredible experience when I was on the Baltic Sea cruise in July 2019. It was my first experience of a cruise ship, and I decided that I would only travel on Viking. Unfortunately, the Caribbean cruise was a great disappointment. I chose this particular cruise so I could visit the Chicken Itza Mayan Ruins. Unfortunately, because the ship had "technical difficulties" the ship did not go to Merida. The excursions, for which we signed on, were lacking. The glass bottom boat tour was a waste of time - a visit to the local aquarium would have been much more exciting. The Cave Tubing experience was dreadful - Viking did not provide specifics re the attire needed, nor the danger of wading across the river on slippery rocks with water up to one's waste. Embarkation was a disaster. In our documents, we were told that we could access our room any time from 11 a.m. on. The reception staff could not answer my questions and we were told just to sit down, and there would be an announcement! With no response by 12:30, I decided to access our room. Obviously, the room had been prepared well ahead of time. Afternoon tea was chaotic. I waited 20 minutes to be served. I asked for English Breakfast tea with sugar and milk—I was served with Jasmine tea. When I fetched the milk and sugar, I asked if I could have a scone. Eventually an officer, who was passing, brought me a plate of sandwiches. The cabin was excellent (I love the Explorer Suite), and Try and Riva were incredible housekeepers; the ship was sparkling clean, and the dining was superb. Before this past cruise, I signed up for the Grand European Tour cruise; now I'm debating whether to go, or look at other cruise lines. Read Less
Sail Date January 2020
We recently cruised the Western Caribbean on the Viking Sky, leaving Miami on January 10. This was our first ocean cruise with Viking. We had done two previous river cruises with Viking and liked their product, and we were looking forward ... Read More
We recently cruised the Western Caribbean on the Viking Sky, leaving Miami on January 10. This was our first ocean cruise with Viking. We had done two previous river cruises with Viking and liked their product, and we were looking forward to trying their ocean cruises. Overall, it was our 11th ocean cruise. We had three prior cruises on Star Clippers, two each on Carnival, NCL and Celebrity, and one on Royal Caribbean. Ship Impressions We really enjoyed the ship. With a maximum capacity of 930 passengers, it never felt crowded. There were plenty of areas offering peace and quiet, even on the sea days. The crew kept all areas of the ship very clean. As with Viking's river cruises, the service throughout the ship was excellent. There were plenty of servers and assistants during meal times, and the staff appeared very happy to be working on the ship. Our veranda cabin had a king-size bed and a separate seating area. It had a desk with a built-in lighted vanity mirror. The balcony had a small table and two chairs. The shower stall had plenty of room. We never ran out of hot water. The bathroom floors were heated, but we had ours turned off on the first day because it made the bathroom too warm. The air conditioning worked fine. The cabin had multiple 110 and 220 volt outlets and many USB charging ports. Our cabin steward did a great job, with service twice a day. Dining For the most part, the food during the cruise ranged from good to very good. We ate all of our breakfasts in the World Café, the onboard buffet area. The buffet did not have a separate station for made-to-order eggs or omelets, you had to ask the cooks behind the counter for these. Most of our lunches were eaten at the Aquavit Terrace, located directly in front of the outside swimming pool at the rear of the ship. This area featured a daily special on sea days including: ceviche; salad bar with grilled chicken or salmon; and chicken fajitas made to order. The World Cafe also offered lunch daily and the grilled prawns were very good. The pool grill located at the inside pool had great burgers and also hot dogs. We did eat three dinners in the onboard specialty restaurants, twice at Manfredi's and once at the Chef's Table. Manfredi's features Italian food. The first night we shared a ribeye steak plus Chicken Saltimbocca. As previous reviewers have stated, the ribeye is very tasty. On the second night, I had lasagna and my wife had the fish of the day. The Chef's Table features a fixed five-course menu. Three of the nights featured Chinese/Asian food, while there were two nights each for Mexican and California foods. Because of their smaller size, these restaurants offered a more intimate and quiet dining experience. All of the dining venues had many tables for two people. Beer and house wines were complimentary during lunch and dinner service. Entertainment The onboard entertainment was best of any ship or resort we have experienced. The musical acts were all top-notch. The main shows were held in the Star Theatre. There were four main entertainers (Ashton, Jordan, Star, and Tess) who performed here under the name of "The Viking Vocalists". They were all excellent singers and dancers. Two of the nights featured these four doing a tribute show to ABBA and to The Beatles. Additionally on most nights, two other outstanding singers (Carlo and Elsa), performed in the Torshavn Lounge, playing popular dance music. On two occasions, the six vocalists performed together, once in the Star Theatre doing popular show tunes and once for "Dancing Under the Stars" at the main pool with the retractable roof opened. For all of these musical performances, the singers were backed up by a first-rate four piece band with two guitarists, a drummer and a keyboard player. I cannot leave out the other vocalist on board, Zeus. He always played solo, accompanied only by his guitar. He performed evenings in the Explorer's Lounge and the early set in the Torshavn Lounge, before the dance music started. He had a very nice voice and a vast repertoire and was so easy to listen to. Also, easy listening classical music was performed each evening in the lobby area, either by a string duo or a pianist. Itinerary When Viking first started selling this cruise, it featured stops in Cuba. With the ban on Cuba travel was announced in June, Viking replaced the Cuban stops with the stops offered on this itinerary. We understand that Viking offered refunds to the already booked passengers who did not want to cruise on the modified itinerary. As the sailing date approached, Viking offered reduced fares, cabin upgrades and free airfare to entice more passengers to book. We booked this cruise two months prior to its sailing date, and were able to get a Deluxe Veranda cabin, located mid-ship on deck 5. The scheduled itinerary was to leave Miami Friday evening, stop in Key West on Saturday, a sea day on Sunday, followed by consecutive stops in Belize, Cozumel and Merida, with a second sea day on Thursday, before returning to Miami Friday morning. However, this cruise featured multiple unexpected itinerary changes. The first change occurred soon after leaving Miami. The captain made an announcement that we would be skipping Key West due to forecasted high winds (the ship was not scheduled to dock in Key West, instead we would go ashore via tenders) and we would have an additional sea day. On Monday, we stopped in Belize City. As with their river cruises, Viking includes a complimentary shore excursion in each port. The included excursion for Belize was the Mayan ruins at Altun Ha. In our opinion, the stop in Belize was not worthwhile. The Altun Ha tour was listed as four hours. However, this did not include the 30 minute tender ride from the ship to the pier and 30 minutes back to the ship. There was also a long wait once ashore for the buses to depart, as it was very disorganized at the pier area. The bus ride to the ruins took almost an hour. Once at the ruins, we had about two hours for the tour and exploring on our own. The stop in Belize did not get any better on the way back to the ship. Once we arrived in Belize City, the tour guide informed us that the "second part" of the tour would now begin. This route took us through the southern part of the city, which was very depressing. The area was very poverty stricken - it is hard to understand why Viking or the tour company would want to feature this section of the city. The narrow streets were ill-equipped to handle a large tour bus. Near the end of the tour, our bus driver sideswiped a parked car. We were forced to sit in the middle of an intersection while the local police were called to investigate and file a report. It was in a rough part of the city and some passengers were concerned for their safety as many locals were milling about, watching the activities. It was after 2:00 until we returned to the ship. Any passengers who had scheduled an optional excursion in the afternoon were forced to miss it. Viking could have improved things by sending another bus to take passengers back to the pier area. This was a very disappointing stop and if Viking needs another stop in the Western Caribbean, they could consider Jamaica or the Cayman Islands. When we finished lunch after returning to the ship, we passed the ship's Hotel Director in the hallway, and he asked how our day was going. We proceeded to tell him of our impressions of Belize and the trouble with the bus. He invited us into his office to get more details. Although he listened to our concerns and took notes, we got the impression that it he was going through the motions and once we left the office, that would be the end of it. Shortly after leaving Belize on Monday, the captain made another announcement that due to "technical" issues, we would not be able to arrive to Miami in time for passengers to catch their flights home if we stuck to the remaining itinerary schedule. The maximum cruising speed for the rest of the trip was only 13 knots. While nothing further was said by Viking about the issue, the general consensus was that the ship lost an engine or a generator. As a result of the problem, we would still stop at Cozumel Tuesday morning. However, rather than of leaving Cozumel at 2:00 pm and sailing to Merida, we would stay in Cozumel until 10:00 pm and skip Merida on Wednesday. Instead, we would have a sea day. The revised itinerary now included stopping at Key West on Thursday, rescheduling the stop that was missed on Saturday due to high winds. In Cozumel, the included tour was The Ruins of San Gervasio, another tour of Mayan ruins. Since we now had an unexpected full day in Cozumel, we decided to skip the tours and spend the day at a beach. We took a taxi ($15 each way) five miles to the Paradise Beach Club. The beach club charges $3 per person admission, with the request that you spend an additional $10 each on food and drink. (There is an all-inclusive option costing $65 per person that includes unlimited food and drink.) We spent $22 for lunch - however no one asked to see receipts as we left to verify that we had spent the minimum. The beach club has a large heated pool and a very nice beach, both with plenty of lounge chairs. There is plenty of shade at each area from the palm trees and umbrellas. The restaurant area and rest rooms were very clean. Use of the floating water park is included in the admission price - although there may be a separate charge for use of the kayaks and the banana boat rides. The day spent here was well worth missing out on the tours. In Key West, the included tour was a trolley tour through the city, which we decided to skip. Instead, we took the shuttle into town and rented bicycles for $10 for the full day. We rode to the Southernmost Point landmark, followed by a ride onto the Edward B. Knight Pier. We then had lunch at Schooner Wharf Bar, which has live entertainment daily beginning 12:00 noon, great views overlooking the marina and good food. After lunch, we spent the rest of the day at the beach at Fort Zachary Taylor State Park before returning to the ship. The state park charges $2.50 admission for bikers & walkers and has a nice snack bar and rest room facilities. With all of the changes with the itinerary, Viking sent an email shortly after our return with a $500 credit voucher per person for any future cruise booked within one year. I believe this probably went to all of the passengers on this cruise. Summary Despite the issues with the shore excursions, we very much enjoyed our week on the Viking Sky. We would cruise with Viking again if attractive fares are offered in the future. Read Less
Sail Date January 2020
We wanted to try Viking as we like smaller ships and nice service. Sadly, Viking does not live up to a luxury or premium standard. Passenger to crew ratio is around 2 to 1. Staff in restaurants and bars are over-worked at times if it is ... Read More
We wanted to try Viking as we like smaller ships and nice service. Sadly, Viking does not live up to a luxury or premium standard. Passenger to crew ratio is around 2 to 1. Staff in restaurants and bars are over-worked at times if it is busy and service becomes very slow and poor. If not busy, staff are great. Communications on the ship are lacking. The cruise director, Chris, is a great singer but not a good cruise director. Communications on ports was late and in- complete. For example, we left Costa Rica 5 hours late. We were not notified until ready to sail. We also missed 2 ports of call. After waiting nearly 2 hours with little communications. Captain and senior staff not present walking around or interacting with passengers. This is never a good sign. The captain seems to avoid all responsibility and contact with passengers. Today, Cozumel was cancelled and the captain never communicated once with passengers but left it to the cruise director. This is one of the worst cruises we have experienced. Roatan was cancelled due to rain and wind. 3 other ships were docked there but not Viking. We were arriving 4 hours late. Not one apology from the crew. Cozumel was cancelled due to winds. We have been at Cozumel many times and it was not that bad. Ferries were traveling and 3 other ships were docked. But not Viking. Is this a problem with the Viking ship that it cannot handle wind? Again, no apologies, The attitude is one of it is not our problem. Viking response was call customer relations once back home. Viking has now substituted Key West in the itinerary. But we stopped at Key West on way to Panama Canal, so this will be the second time at the same port. Very nice Viking....so 5 ports of call on a 14 day cruise, Viking is at best a standard cruise line experience with a nice, smaller ship. It is not luxury and does not compare with lines like Seabourn. Service. food, entertainment are all below that of the luxury lines but a significant margin. Viking is oriented to older passengers. The average age on board is well over 70. If this is your desire, great. We prefer a more active cruise. We do like to casual dress on the ship. No formal nights but nice casual the entire time. Shore excursions are very limited and the included ones are very basic. Certainly not as good to most cruises we have been on. Overall, Viking is nice but for the price, it does not compare to Seabourn, Silversea, Regent, etc. It has some positives such as the ship design but comes up short due to staffing levels, communications and terrible customer relations. We also wonder if there is a problem with the ship. I cannot recommend Viking to anyone based on our experience. Read Less
Sail Date December 2019
We selected this cruise because Cuba was originally on the itinerary. Through no fault of Viking, this port of call was cancelled due to a change in government policy. We still kept the reservation, as we wanted to visit the Central ... Read More
We selected this cruise because Cuba was originally on the itinerary. Through no fault of Viking, this port of call was cancelled due to a change in government policy. We still kept the reservation, as we wanted to visit the Central American places on the itinerary, as well as part of the Panama Canal. We knew we had some days at sea, but because of winds and rough seas, in addition to the Cuba stop being cancelled, we didn't get to Honduras or Mexico either. Way too many days at sea for us. The food was generally good to excellent in the Restaurant, and the service was outstanding. We did wish there were more choices of included wines--two reds and two whites, for example. The dishes were always beautifully presented. The included excursions sometimes included lengthy bus rides and not a lot to see--Belize and Panama City, for example. We like adults only trips and appreciated the quiet and upscale atmosphere. Read Less
Sail Date December 2019
We are incredulous about the service on this ship: friendly, attentitive, and conscientious. Each person we see greets us warmly and with authenticity. The waiters learn your names within a day or two and treat you like royalty. After ... Read More
We are incredulous about the service on this ship: friendly, attentitive, and conscientious. Each person we see greets us warmly and with authenticity. The waiters learn your names within a day or two and treat you like royalty. After five days of being at sea, there is no let up in the attention to detail and graciousness. The food is generally quite good; the sushi bar is excellent and Manfredi's is uniformly delicious. We regret getting the silver spirits package however because one of us drinks only wine and the included wines listed are sub-par. The hard liquor choices on the other hand are wide-ranging and more than sufficient! Silver Spirits runs about $20/day and covers drinks up to $15, which is the price we normally pay for a single servings of wine so we thought we'd be okay, but were quickly disappointed. Next time we'll know or bring our bottles onboard which they permit. Love the ship, the room to spread out and the wifi has been terrific! Read Less
Sail Date February 2019
We have sailed transatlantic six times, this was the best experience in many ways. The five lecturers kept us busy two or three times s day with history, ecology and sports talks. Athens crew was friendly, helpful, professional, ... Read More
We have sailed transatlantic six times, this was the best experience in many ways. The five lecturers kept us busy two or three times s day with history, ecology and sports talks. Athens crew was friendly, helpful, professional, informal, consistant. The food was excellent in all venues. There is no extra charge for the two specialty restaurants, The public spaces are comfortable with many quiet nooks, books, art, board games, etc. The cabin is large and well furnished with a great bed. The bathroom has a large shower and heated floors, there's a built in night light. Very good entertainment, it varied from classical to song and dance plus we had an exceptional magician who also gave free classes. Viking Star transatlantic fills your sea days with interesting speakers, cooking classes, bridge lessons, craft classes, all free. Overall, great value for money. We are ready to do this cruise again next year. Read Less
Sail Date February 2019
I chose this cruise because it left from Miami where I live. The ship is beautiful and is keep extremely clean in all areas. Service in all area were polite, pleasant and happy to help in any way needed. I was a single traveler so my ... Read More
I chose this cruise because it left from Miami where I live. The ship is beautiful and is keep extremely clean in all areas. Service in all area were polite, pleasant and happy to help in any way needed. I was a single traveler so my cabin was quite comfortable. For two people I think the drawers are not adequate.Shower was exceptional hot water whenever needed.The Manfredi's restaurant was the best food and service on the ship. Breakfast and lunch at the buffet and pool area had great selections of food chooses. The night time shows in the theater were very good, young and enthusiastic performers. The late night Torshavn Clubs entertainment , the Viking band and both singers and guitarist were exceptional. Shore excursion on St Martin was disappointing, too long and very depressing area. Excursion on Madeira and Barcelona were excellent. One last note traveling as a single person, the supplement charges are quite high. Read Less
Sail Date February 2019
We wanted to experience six uninterrupted days at sea to unwind and enjoy the food, the lectures, and the ambiance aboard ship. Viking didn't fail us - it was the best experience we've ever had cruising. We particularly enjoyed ... Read More
We wanted to experience six uninterrupted days at sea to unwind and enjoy the food, the lectures, and the ambiance aboard ship. Viking didn't fail us - it was the best experience we've ever had cruising. We particularly enjoyed the fascinating lecturers with topics ranging from World War II Atlantic submarine warfare, to Antarctic explorers, to world-class ocean rowing; first-run movies each evening, daily trivial pursuit competitions, a scrumptious afternoon tea, and soothing classical music performances in the Atrium in the evening. The Viking Star is a beautiful ship with dozens of places to curl up with a good book, often with a woolen throw nearby. There are numerous locations aboard to "rehydrate" throughout the day - from a glass of sparkling water, to a cup of coffee or tea, to a soft drink, to a beer or alcohol. We were able to start each morning with a 2-mile walk around the deck or in the Fitness Center if the weather forced us below deck. Overall, there was a delightfully-relaxed atmosphere aboard ship with a superb staff that met our every need. Read Less
Sail Date February 2019
We went on this cruise , after hearing how great viking was . Boy were we disappointed . First the good things, the boat was clean new and well decorated . The cabins were the same and they probably had the biggest bathroom that we have ... Read More
We went on this cruise , after hearing how great viking was . Boy were we disappointed . First the good things, the boat was clean new and well decorated . The cabins were the same and they probably had the biggest bathroom that we have ever encountered. The Italian speciality restaurant had the best food on the boat. All the staff that we meet , from the bartenders to the room steward were professional, help-full and friendly. Now the bad . I have always wanted to visit Cuba , its on my bucket list so we decided to try viking due to its itinerary and excursions. We signed up for the one on one salsa class , well it was 12 fellow cruisers to one spanish speaking instructor . It was described as an air-conditioned studio, well it was an outside patio of a bar . On the ride over all the guide talked about was about the rich people that used to live here and how the revolution has helped the people . I went for the culture not a political rally . Second we signed on for the catamaran tour. It was a double decker boat with plastic chairs . We were also signed up for the "kitchen table " this is where we were going to shop on the island with the chef prepare the meal and have dinner . It was cancelled , we found out later that it had been cancelled since they went to Cuba . The meals in the main dining room were disappointing , they seems to not have enough staff and for the few meals we ate there we were always asking for something . This is the first time we had to eat most dinners at the buffet . I know most people do but we r foodies and actually relayed our opinion to the head chef. But the kicker was the captain decided not to go to the second port due to bad weather . We went back to our room and got on the internet and found out that this was not true. The staff told us that the have not visited that port in the last 3 cruises . We were not the only disappointed travelers , that's all people talked about at happy hour and all the next sea day . When we got back home we had an email offering that viking would give a voucher for 500 dollars for a next cruise . I call viking customer service , discussed my concerns and the fact that I consider this to be false advertising . I was put on hold . they came back with 750 each , I refused and asked for ALL my money back. Again I was placed on hold and this time I was offered 250 dollar cash if I signed a non-disclosure form , I refused I stated that why would I go on another cruise when I was lied to so many times. I explained that we cruised a lot and if we were told the truth about Cuba we would have picked another itinerary . .Nothing, so I hung up . My job now is to spread the word about viking cruises and how they treat people . Gregg Read Less
Sail Date February 2019
Wanted to try Viking Ocean and Cuba was on my list. Had been on Viking River Cruise so was curious about the Ocean Cruises. The look and feel if the ocean ship was similar to the River but bigger. Also the inclusion of the Thermal Spa ... Read More
Wanted to try Viking Ocean and Cuba was on my list. Had been on Viking River Cruise so was curious about the Ocean Cruises. The look and feel if the ocean ship was similar to the River but bigger. Also the inclusion of the Thermal Spa area which included the sauna, steam, snow room, cold pool and thermal pool with heated lounges chairs was an added bonus as there is not a charge to enter and use the Thermal spa like other cruise lines. The fitness center was well equipped as well. The pools were nice and nothin seemed crowed - not sure the ship was at 100% capacity. They had a nice smoking area on the top deck, which had plenty of seating and was not near any major public area such as the pools or dining areas. The ship was clean and the crew were in constant maintenance mode during the cruise. The staff were wonderful and we managed to have a few waiters that were special in that they remembered us and knew what we drank and were attentive, of course a little tip didn't hurt but was well deserved. The entertainment could be a little more varied especially in the main pool area to include so Top 40 tunes for some of the younger crowd, I had expected some latin music since this was a Cuba and Caribbean Cruise but none. Minus a casino more activities maybe would have been nice other than card and board games. Overall a very relaxing cruise even though we were unable to make our stop in Santiago Cuba due to weather. I booked another cruise while on board so overall pleased with the experience. Read Less
Sail Date February 2019
Wonderful cruise. Great staff, great food, excellent wines, good excursions, well-informed guides. All good except they cancelled the Santiago de Cuba stopover at the last minute, claiming that they might be able to get into the Santiago ... Read More
Wonderful cruise. Great staff, great food, excellent wines, good excursions, well-informed guides. All good except they cancelled the Santiago de Cuba stopover at the last minute, claiming that they might be able to get into the Santiago bay, but not get out due to "winds".... Well, we were not convinced. Viking did provide a $500 credit we can apply to a future cruise, but you know what, what if we redo the Cuba cruise and they again cancel Santiago, which we really wanted to see? What's the point then? Viking should get more serious about its stopovers because it was a deciding factor in our choice of this cruise. And if Viking can't keep to its itinerary, why bother. On the plus side, the staff of the boat was truly lovely, the food truly delicious, the indoor spa great and luxurious. The ship was the right size - not too big, not too small, blissfully free of casino and photographers. We enjoyed the promenade deck. It was possible to do a mile or so on it every day, which we really liked. Excursions were well organized, informative and fun, with enough free time to do a little shopping/exploring on our own. Guides were well-informed and pleasant, without overdoing it. Read Less
Sail Date February 2019
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