Kudos to Kenneth Whetstone of Silversea - my second fantastic cruise through his efforts! Following is a “trip report” that I sent him. Having seen some “iffy” reviews on Cruise Critic about Silversea before I wanted to give credit where credit was due!
……Of all the people I met on my cruise, I seemed to have the “best of the best” in both hotel and suite service! Of course, I beamed from ear ...
This was our first Silversea cruise and 19th cruise overall. We sailed on 10 different lines, including Crystal, Oceania, Azamara and more.
Overall, it was a great cruise, but I must say I expected more from a "6 star line with intuitive service". The service was good to very good overall, but we didn't feel that they "learn our preference and anticipate our needs".
Embarkation: very smooth ...
Silversea is promoted as – and to some degree is – a luxury cruise line with medium sized vessels (which translates to fewer passengers), attractive destinations for the more mature and experienced traveler, and inclusive options including shore excursions, wine and spirits, and gratuities. Just the cruise I was looking for after experiencing several crowded, cities on the seas with buffet dining ...
Silversea has been blindly focused on cutting costs and this has severely impacted the quality of its offerings. This cost cutting has shown up it two areas. The first is the ship was grossly understaffed and the staff that were there were undertrained, inexperienced, and often not qualified for the positions they held. The wait staff, who were there, to the most part, did an outstanding job. ...
We sailed on the Silversea Silver Shadow from Dubai to Athens in April of this year - our third Silversea cruise . We had loved our previous Cruises on the Shadow and the Silver Spirit and particularly liked the cabin comfort and the attentive service where nothing was too much trouble.
This cruise was so different.
1. Cabin Comfort. Yes the Shadow is now a bit shabby and very much in need ...
This was our first SS cruise and our only prior experience of an ‘all inclusive’ cruise (in terms of alcohol & gratuities included) was our initial cruise on Paul Gaugin (PG), which we thoroughly enjoyed. In a way the Shadow reminded us of our PG experience in terms of excellent service, friendly crew, very good food and non-contemporary decor, but still very comfortable. They’re not majorly ...
We boarded Silver Shadow on 17th April 2019 in Mumbai for a 9 day cruise visiting ports in India, Oman and UAE. We chose Silver Shadow as we had sailed on her in 2016 in Alaska. In 2016 the ship truly lived up to its 6 star rating in all respects. Comparing the latest trip with the 2016 trip I am sorry to say that Silversea has lost much of its reputation. The only standards that haven't ...
We wanted to go to Dubai and are experienced cruisers world wide. This is our 12 th cruise and it started in Mumbai. Mumbai should never be visited unless you like crazy traffic with shanties everywhere. Way way worse than the poorest town in Mexico. The next 3 ports were literally gravel pits with commercial cranes and little access to leave the ship. At one port my wife and I barely made it ...
This is our 5th Silversea cruise and we are currently on the ship. Service and food are no where like it used to be. Obviously it’s purchase by Royal Caribbean last year has affected the elegance, food quality and top tier service we’ve experienced in the past. We are going to be on the hunt for more luxe cruise line!
The service in La Terrazzo is SLOW and the food was cold and subpar to ...
Silversea positions and prices itself at the top end of the market. We expected it to be good all of the time rather than most of the time.
Our cabin butler was outstanding which was certainly a big plus.
Restaurants usually but not always good and a couple of times particularly slow for no obvious reason. Sometimes thought the staff would have like to have been elsewhere!
One expensive ...