There arent too many positive things I can say about this cruise. The ship was kept uncomfortably cold the whole trip, the food was mediocre at best, entertainment was only fair, staff was pleasant but overworked, and the ship had numerous problems, including toilets either not flushing or overflowing. The food at the buffet was not hot at any meal. We ate breakfast and lunch there everyday, ...
I have plenty to say here, mostly negative, but... in all fairness... there were positives to note:
PROS
Embarkation process was very simple
Using the Medallion for room access and purchases was very easy
Outstanding nature presentations
Excellent musical entertainment, comedians
The ship band/orchestra is REALLY good
Alfredo's Pizzeria (complimentary) produces consistently ...
We reserved and paid for in full a GUARANTEED 2 BR, 2Bth, Living Room suite 2 months before the cruise. The night before the cruise we received an email with a different room than we selected announced. A 1 Br, 1 Bth suite, HALF THE SIZE! We spent 2 hours on the phone both that night and morning trying to get this corrected. NOTHING. We spent another 2 hours in line on the boat. Nothing until we ...
This was my 1st cruise experience. It started off rocky because I paid for double occupancy, but when I later tried to add a friend they told me the friend would have to pay the exact same price I did and they would not have their own cabin room. While trying to resolve the situation I called Princess and after the 2 hour phone wait they said that they could not talk to me directly( that I must ...
I understand - - many things are "out of control" when one engages a large cruise. experience On this one for example, a passenger fell sick, the ship aborted a"port of call," and our disembarkment was delayed by over nine hours.
This meant, of course, that over three thousand people missed their planes, hotels and other vacation plans. The staff - mostly Filipinos, Ukrainians and ...
Let me start by saying dont not book on this cruise line, unless you are over 65 and caucasian. Do not go on this ship, or cruise line if you have kids, or teens or under 65. Even the food is tailored to an older person's digestion. Limited activities on board. Also, do not pay your gratuities in advance, or you will not get appropriate service. I dont know where to start so I will just list ...
My family and I have gone on 2 princess cruises, one previously and one now. Last time, we felt a little disapointed but still fairly happy. Granted, that was only 7 days to Alaska. We went on a 15 day cruise to Hawaii, and it has been just lame all around. I don't wanna sound snobby, but I unfortunately will. The food tastes like garbage. All of the available "deserts" have this disgusting ...
I am not an experienced cruise customer. Only 1 other cruise and that was over 2 years ago. However, several friends wanted to take the cruise, so we booked a mini-suite.
Embarkation went very smoothly. Disembarkation was very slow with no explanation given for the 1 hour delay.
The cabin was ok. Sufficient room and storage. A little worn. Bathroom tiles worn and stained. Grout was failing. ...
Response from TaylorW, Social Team, Princess Cruises
Hi Gary, we apologize for your disappointing experience onboard Grand Princess. Our team strives to provide impeccable service to each and every guest, and we are sorry that you did not...
Chose for the 15 days away. Aggravating voyage. The food is not what it used to be. The ship is run down and in desperate need of a major overhaul. Creaks and groans in moderate seas. Elevators are being serviced and the doors open very slowly. The worst is no internet from San Francisco to just before Hawaii, and then for a half hour. Next time we had internet was just before Ensenada. Lied to by ...
Response from TaylorW, Social Team, Princess Cruises
Hi Aurthurg, we are truly sorry you had a poor experience aboard Grand Princess. Our team strives to provide impeccable service to each and every guest, and we are sorry that you did not...
Embarkation and disembarking were the best I've experienced! The cruise was the absolute worst! The crew for the most part were very rude. Our cabin steward would not fill up our ice and did a horrible job at cleaning the cabin. The casino was always packed and impossible to find a machine to play. The grand princess is very dated. We noticed numerous water leake, they put buckets in the halls. ...