Sail Date: September 2018
While Norwegian has no control over the weather, thank you Florence, our trip to Canada that was supposed to be Bermuda wasn't a total washout. I like the Dawn overall. The style and decor of the ship was very nice. It was easy to ... Read More
While Norwegian has no control over the weather, thank you Florence, our trip to Canada that was supposed to be Bermuda wasn't a total washout. I like the Dawn overall. The style and decor of the ship was very nice. It was easy to get around and it was exceptionally clean. As a smoker, I know just how nasty the smoking area can be, and even that was kept in tip top shape. Kudo's to the housekeeping staff for a great job. I LOVED the Lido Deck set up. It was much quieter than any Carnival I've been on and the service staff were perfection. Irene knew our names and preferred drinks by the second round. The "washy washy" folks I also loved. They were friendly, funny and served a great purpose. I think all ships should follow NCL's lead on this. Our cabin was a bit tight, but workable. Our bathroom was a joke. Whoever decided that it was a good idea to put a sliding glass door to separate the toilet from the rest of the bathroom should be analyzed. Anyone bigger than a teenager would have problems getting in and out of there, let alone a bigger person. Our cabin steward, Stephen was awesome. Our cabin was kept spotless and he was both friendly and professional. We had a "priva-sea" balcony on deck 8. I liked the way is was set back into the hull of the ship, much like a cove balcony on Carnival. Dining. At first I was impressed with all the different options offered. In reality, I was actually disappointed in the quality of the food, the only exemption being Teppanyaki and Moderno. Excellent food AND service, both. La Cucina could take some pointers from Olive Garden to come up to their standards food wise. Service was excellent. Aqua and Venetian, not impressed at all. Food was ehhhh, at best, service as well. 15 minutes to get a cup of coffee? Really? Buffet was ehhhh, as well. Selection was very limited, repeated, and anything that was supposed to be hot seemed to be lukewarm at best. Couldn't get butter to melt on a piece of french toast, a pancake or potatoes to save your life. I did like that there was a "coffee girl" to bring coffee and pastry around in the morning to the Lido Deck area. Reziel was a joy every morning, with her smiles and bubbly personality. Embarkation and Debarkation. AWESOME!!! I have 6 cruises with Carnival and use Faster To The Fun, and getting on and off with NCL in Boston was just as quick and easy as that. Maybe it's just that port, but I was impressed! I usually sail with Carnival. Will I sail with NCL again? ONLY for the Bermuda itinerary. I like the 3 days in port in Bermuda idea. Next time it won't be during hurricane season. Will I sail NCL again for any other cruise? Probably not. While it was "ok"... I find Carnival overall to be a better cruise line. But, that is just my subjective opinion. NCL was fine for what I wanted, and made the best of it when those plans fell through. It was miles from horrible, but a few yards from excellent. Read Less
Sail Date: August 2018
Us - we're experienced cruisers and platinum plus NCL. The not so good Embarkation - Boston does not have priority boarding for platinum and above. We asked multiple people, all said the same thing. "We don't do that ... Read More
Us - we're experienced cruisers and platinum plus NCL. The not so good Embarkation - Boston does not have priority boarding for platinum and above. We asked multiple people, all said the same thing. "We don't do that here". NCL needs to be consistent, either have or not at every port. Food - worst food we ever had on an NCL ship, across the board. -Buffet for breakfast is terrible. Cold scrambled eggs, and sausage gravy. Hard biscuits. Eggs benedicts that more hard boiled than poached. -Osheehan's. It was a crap shot. One day you'd have no coffee spoons or jam, with one hash brown on your order and crispy bacon. The next day would have spoons and Jam and 2 hash browns with an order, and bacon so underdone you had to ask if they'd even tried to cook it. -Cagney's and La Cucina Neither one can cook a steak Both nights I ordered medium rare, to only have pink. DW ordered medium only to have no pink. -Teppanyaki - The food was. Actually the scallops were great. But no show. A few twirling knifes and eggs, then done. No singing, no jokes, no volcanoes, no beating heart of rice. The show is part of the reason we go. -Bambo Menu is very limited. We talked to couple later in the week that went, sat down saw the menu and left. Unfortunately we had the spicy chicken, I think it was Kung Pao and fried rice to share. The rice was OK. The chicken was so overcooked it was chewy and dry, with very little spice. Los Lobos - everyone raves about the guacamole. We don't like guac, so maybe that's the only thing to get. The rest of menu was very Americanize pedestrian Mexican. Not as good the Mexican restaurants we go to. We laughed because the prices were about the same as at home. It's OK. But surely not worth spending extra money to eat there. The good Service - Everywhere we went the crew seemed happy and were helpful. Entertainment - Hotwire is a band on board. They are one best cruise ship bands we've ever heard. We pretty much followed their schedule during the week, and attended whenever we could. -Luz the ACD is a don't miss act. One night each week she does her Tina Turner impersonation. We saw her a while back on the Gem. She still belts out Tina Turner tunes as great as ever. AlLl in all, it was fine, I guess. The service and the band make it as memorable, in a good way, as the food made it memorable in a bad way. Would we book the Dawn again? Probably not, as the food is a big part of cruising. Based on the itinerary, would we completely avoid the Dawn? That's still open for us to discuss. Read Less
Sail Date: August 2018
NCL is our only cruise line we have been on 8 cruises with them. This most recent cruise was the lowest quality out of all the others. It was unfortunate that there were so many low quality things that happened. We had two other couples ... Read More
NCL is our only cruise line we have been on 8 cruises with them. This most recent cruise was the lowest quality out of all the others. It was unfortunate that there were so many low quality things that happened. We had two other couples with us as well and they experienced the same issues. This is definitely not the norm. There were plenty of nice and hard working employees on the ship but the bad ones stand out. First our room Stewart was horrible. The balcony was filthy from the day we got on till the day we got off. The same drink cup, cherry stem and what looked like dried blood on the floor. The toilet smelled of urine the entire cruise, She never cleaned around the coffee maker and we had to bed for more coffee and sugar daily. The bed was the worst we ever stayed on. The shower door fell off on my wife's foot and I had to call security to unlock the safe 3 times, finally stopped using it. Secondly the bars, The pool bar was always backed up took forever to get a drink. O'Sheehans bar maid was terrible and poor attitude she was the only one on and you never got service unless you got up and asked the hostess, then she would never come back. The main dinning Venetian just had bad service There were good things like The main dining Aqua was awesome service friendly and prompt it was our favorite dinner even over the specialty restaurants. The guy cooking burgers up at the top pool bar was very good. The singers husband and wife were awesome . Cruise next guy was great and friendly Front desk services people were very good and friendly. The gym was nice and pretty big but cigarette smoke was coming in somehow must be near a smoking area. Moderno was very good, Cagneys and La,cuchina were good but just not as nice as the new ships. We just went on the maiden voyage of the bliss so maybe we were a little spoiled. The buffet was very good. Not as nice as bliss but clean and fresh Read Less
Sail Date: August 2018
We picked Norwegian cruise to Bermuda, because the Boston port and Bermuda schedule (2 overnights stay in Bermuda), so we can spend more time in Bermuda and beautifully beaches. Dawn is a middle size ship and kind old. The breakfast was ... Read More
We picked Norwegian cruise to Bermuda, because the Boston port and Bermuda schedule (2 overnights stay in Bermuda), so we can spend more time in Bermuda and beautifully beaches. Dawn is a middle size ship and kind old. The breakfast was great and late night shows were very good. Not too much activities we were interested, one small swim pool with too many people (hot pools too). Most disappointment was the food in dining room, we did not enjoyed. Didn’t heard any good feedback about the Chinese restaurant too (actually really bad). I don’t understand why can they pick a better chef? Food is very important to us for the trip. So we end up eating at a 24 hours bar restaurant for dinner. The room service was outstanding. Staff was very nice on the ship, they worked very hard with long hours and still smile. A lot of bingo games on the ship, they sell a lot of tickets but with small amount of winners in my opinions. Read Less
Sail Date: August 2018
The ship left from Boston which made it convenient. The ship was nice, bathrooms throughout the ship needs more attention. Entertainment was average, needs more diverse entertainment. Cruise personnel were very nice. Very small pool. ... Read More
The ship left from Boston which made it convenient. The ship was nice, bathrooms throughout the ship needs more attention. Entertainment was average, needs more diverse entertainment. Cruise personnel were very nice. Very small pool. Arrived on Sunday to Bermuda even though most shops closed early on Sunday. The food was very good, loved the chili on the deck near the pool. The drink package was a great value. Again the restrooms needed much more attention. The disembarkation went extremely well. The staff was great and the crew worked really hard, god bless them. The room service was great. The staff at the front desk needed a little more patience with first time cruisers. One of the people who was with the group I was in expressed concern about being rushed and inconsistent information. This was not our first cruise so we addressed her questions and concerns. Overall the experience was good. The guests on the ship were very friendly and we met a lot of people. Read Less
3 Helpful Votes
Sail Date: August 2018
This was suggested by family and I was a bit disappointed - there were kids running around everywhere and small ones in the pool and the kiddie pool had teenagers in it, The food was definitely not good. Same menu in both dinning rooms - ... Read More
This was suggested by family and I was a bit disappointed - there were kids running around everywhere and small ones in the pool and the kiddie pool had teenagers in it, The food was definitely not good. Same menu in both dinning rooms - fish and chicken were fried - nothing broiled or baked, an the drinks were watered down. The entertainment going out was not too good but better on the way back. The gift shop had very little suggestions and the items were not really that nice to purchase. Mainly I was disappointed with the food. On the deck burgers, hot dogs and pork chops everyday - not much for people who do not eat meat. Also, at midnight not many places to go to eat or even have something healthy to eat. The ship was so crowded you could not get a lounge chair on the deck all day - and the cushions on the seats where the tables were were wet all the time - they should not have cushions on the chairs. Also, the smoker's lounge should NOT be near other lounges it is impossible to sit in the Gatsby lounge with the cigar and cigarette smoke all over that place. There should be a separate area not near the lounge or bar areas. I could go on and on but I think this is enough because I am sure no one even cares what I wrote. Read Less
2 Helpful Votes
Sail Date: August 2018
I've recently gone on the cruise with my husband and two kids. Overall, the dining experience was good, the cabin was clean, and Bermuda is beautiful. The entertainment was good. I liked the dynamic duo, the jazz music and DJ John ... Read More
I've recently gone on the cruise with my husband and two kids. Overall, the dining experience was good, the cabin was clean, and Bermuda is beautiful. The entertainment was good. I liked the dynamic duo, the jazz music and DJ John Khromer. They also had nightly activities in the Bliss Lounge and the Stardust Theater. They have a casino but I'm not sure about the charges since I don't gamble. However, they do charge extra for everything, gratuities were over $400 for the four of us, 14.99 per person per day X7 days. The cocktails start at $12.95 plus 20% service charge. You can bring you own wine, but you have to pay $15 corkage fee to drink it. You have to give a $25 deposit for a beach towel from the pool area, so you have to hang on tight to the beach towels provided in your cabin. In addition, there's only one pool for adults, so it gets overcrowded. Read Less
Sail Date: August 2018
We took a cruise for Bermuda in August.The boat was overcapacity, we couldn’t attend any show’s or go swimming in the pool because they were too many people. When we reserved the cruise it says 3 days in Bermuda which wasn’t the ... Read More
We took a cruise for Bermuda in August.The boat was overcapacity, we couldn’t attend any show’s or go swimming in the pool because they were too many people. When we reserved the cruise it says 3 days in Bermuda which wasn’t the case we arrived in Bermuda Sunday at 3 o’clock and departed Tuesday 5 o’clock. We always went to the Venetian restaurants witch was very good on the service and the food was delicious. The only problem is the fact they would open so early in the morning so on vacation you don’t want to wake up to take a breakfast.....They should extend the opening hours in the morning. I’ve got to say the evening were boring we didn’t know much what to do since they were no room for the shows . About the excursions we’ve found they were very expensive and the staff wouldn’t give that much information about Bermuda they would just want to sale. Read Less
2 Helpful Votes
Sail Date: July 2018
I went on this cruise as part of a group of five others. I shared an outside cabin with a balcony. The ship is smaller than normal which made things a little too cozy. The deck pool was tiny and the three "jacuzzis" were ... Read More
I went on this cruise as part of a group of five others. I shared an outside cabin with a balcony. The ship is smaller than normal which made things a little too cozy. The deck pool was tiny and the three "jacuzzis" were lukewarm. In order to get a "warm" jacuzzi, I had to pay almost $200 extra to gain access to the spa for one week then they had issues with the temperature regulation element and I couldn't use the spa two of the six days. Food was adequate but not spectacular. The best food is found in the smaller specialty restaurants, however, we had a shellfish cross contamination issue at the French restaurant which made one of the guests in our party have a medical emergency. Halfway through the cruise, I decided to try my hand at the casino. The electronic games are tied to the room for charges. The problem is, the office will place "a hold" on your credit card for the mandatory daily service charge instead of putting the charge through each day. As the "hold" is not an official charge until it is put through, you cannot pay it off until it becomes an official charge. In order to avoid the hold, I paid a $700 cash deposit on the room instructing them to NOT charge the credit card unless I ran out of cash. They kept the cash and charged my credit card anyway at the end of the cruise WITHOUT authorization. As easy as it was for them to take my money and charge my card, you think it would be just as easy to refund the $700 which has not yet happened. I am pretty sure it is illegal, but it is now a lesson learned. The staff was all over the place in terms of service. Some of the Bartenders were amazing, yet many of the staff members are not only not very friendly, but downright rude. I personally watched them argue with their passengers. When they screwed up with my credit card hold issue, I was told that I was to blame and to call my credit card company instead of just trying to solve the issue. Security was slow at responding to emergencies at best. There was an issue both in the casino and the dance club and during both times, it took over 15 minutes for security to get there. Even though I spent a great deal of time walking through the main concourse, I was never greeted or approached by the excursions or entertainment staff. I felt like they did not think I had sufficient income as a single traveler to bother with any offers. Norwegian charges almost $200 for the week just to get access to email WiFi. There is no per day purchase option so it is all or nothing which is frustrating since I only needed to check it a couple of times for emergencies. An average cruise at best where they spent most of their energies finding ways to separate the passengers from their money. Read Less
1 Helpful Vote
Sail Date: July 2018
This was our fifth cruise with NCL - our third on the Norwegian Dawn since our first cruise on her in 2012. The ship had been recently renovated, so looked nicer than our previous cruises, but we are concerned about two specific unsavory ... Read More
This was our fifth cruise with NCL - our third on the Norwegian Dawn since our first cruise on her in 2012. The ship had been recently renovated, so looked nicer than our previous cruises, but we are concerned about two specific unsavory issues that affected our enjoyment of this past cruise. The first issue was that with the remodel, the former complementary Garden Café Buffet lost space to the new "Los Lobos" where Ala Carte dishes are ordered from a menu with a charge per item on the menu. There are now five Ala Carte dining venues and two Cover Charge dining venues (at $24.95 and $29.95). Because the Garden Cafe has fewer seats, we were forced to walk around carrying our food until we were able to beat someone else to a table as it was vacated! The complementary Venetian and Aqua dining venues did not impress as the service was slow and the menu choices were not very good. The second issue was that upon embarking, the Welcome Aboard document stated that it was possible to sign up for Wireless Access that was compatable with smart phones, tablets or laptops. We went to the Internet Cafe and signed up for Unlimited Talk, Text and Email with Bojan, the attendant. He took my card, swiped it, and proceeded to set up the App on my IPhone. It worked beautifully and well worth the less than $200 I paid for it! The problem was, that actually I never really had the App!! This I discovered the hard way when I received my regular wireless bill three days ago with a charge of $355.00 for international calls for the dates I was on the ship! I got out my statement to see what I was actually charged and discovered that I was never charged for the unlimited wireless that I thought I had! This review, therefore, is to notify anyone who is planning a cruise on an NCL ship - most specifically, the Dawn, to be aware that you have to be very cautious regarding the Unlimited Talk, Text and Email! The problem finding seating in the Garden Cafe was annoying, but at least it did not cost us money that we were not expecting to pay. Bermuda is a lovely port, and we have nothing but praise for the visit there. We were impressed with the fact that NCL operated a free shuttle service to St. Georges from the port at Royal Dockyards. Way to go! Read Less
Norwegian Dawn Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.5 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.5 0.0
Family 4.0 0.0
Shore Excursion 3.5 0.0
Enrichment 2.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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