NCL is our only cruise line we have been on 8 cruises with them. This most recent cruise was the lowest quality out of all the others. It was unfortunate that there were so many low quality things that happened. We had two other couples with us as well and they experienced the same issues. This is definitely not the norm. There were plenty of nice and hard working employees on the ship but the bad ones stand out.
First our room Stewart was horrible. The balcony was filthy from the day we got on till the day we got off. The same drink cup, cherry stem and what looked like dried blood on the floor. The toilet smelled of urine the entire cruise, She never cleaned around the coffee maker and we had to bed for more coffee and sugar daily. The bed was the worst we ever stayed on. The shower door fell off on my wife's foot and I had to call security to unlock the safe 3 times, finally stopped using it.
Secondly the bars, The pool bar was always backed up took forever to get a drink.
O'Sheehans bar maid was terrible and poor attitude she was the only one on and you never got service unless you got up and asked the hostess, then she would never come back.
The main dinning Venetian just had bad service
There were good things like The main dining Aqua was awesome service friendly and prompt it was our favorite dinner even over the specialty restaurants.
The guy cooking burgers up at the top pool bar was very good.
The singers husband and wife were awesome .
Cruise next guy was great and friendly
Front desk services people were very good and friendly.
The gym was nice and pretty big but cigarette smoke was coming in somehow must be near a smoking area.
Moderno was very good, Cagneys and La,cuchina were good but just not as nice as the new ships.
We just went on the maiden voyage of the bliss so maybe we were a little spoiled.
The buffet was very good. Not as nice as bliss but clean and fresh
Terrible cabin attendant, Bed terrible slants down, hard lumpy and crack like the grand canyon.
Dirty balcony was filthy between cruises they should put extra help on to wash down balcony's and maybe Windex a little.
Location was good