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3,653 New Orleans to Caribbean - Western Cruise Reviews

There were several things I liked about the cruise but there were a few things that Norwegian could work on. Registration on line was horrible. Once all four of us checked in and we went back to check everything, the credit cards were ... Read More
There were several things I liked about the cruise but there were a few things that Norwegian could work on. Registration on line was horrible. Once all four of us checked in and we went back to check everything, the credit cards were saved to the wrong people. When I called to correct it, I was told we would have to correct it when we boarded. Well what is the point of on line check in then?? After boarding the drink packages were on the wrong key cards. On line encouraged you to book your excursions now because they can fill up. So we chose from what was listed on line. Once on board, there were many more excursions to choose from and none seemed to be booked. We would have chosen different excursions had we had the full list. I tried using the Norwegian app on board and it only worked the first day. After that, I received an error message and was unable to use it. The ship's time was never correct on the app either. The cruise is advertised as free style dining, but all the complimentary restaurants had to have reservations. No where were you told this. We found out when trying to go to dinner the first night and we were turned away because you had to have a reservation. We ate at the buffet. I requested an iron for my room at 3:00 pm at Guest Services. I was told to dial 00 from my room. That didn't work, couldn't reach my state room attendant because I later found out he was off work at 2:00 pm. I asked 5 different people for an iron and went back to Guest Services and never received one or heard back from anyone. I informed them all that I had dinner reservations at 5:30 pm. Went to dinner and had pictures made in a dress that was wrinkled. We were told not to decorate our doors because the state room attendant would take it down. We saw 6 or 7 rooms with the doors decorated and it was never removed. We received coupons for the spa at 8:00 pm on the day the coupons were supposed to be used. Spa was already closed. The last evening on the ship, I woke up at 2:00 am dying of thirst. The "always open" buffet was closed and there were no glasses at the water dispenser. I walked the entire ship and could not get a drink anywhere as everything was closed. There was no place to fill up water bottles for the excursions or for just carrying around the ship. There were even signs on the water dispenser to NOT fill up water bottles. The glasses offered for water were entirely too small to carry with you while you walked. The excursions were wonderful and our tour guides were a lot of fun. The ship had plenty of activities to do during the days at sea. The shows we saw were absolutely phenomenal! Read Less
Sail Date January 2020
Me and my girlfriend sailed on the Getaway Jan 12-17 and had an amazing time. This is our third cruise with NCL and we will definitely continue sailing with them. I’m 33, my girlfriend is 23 and we also sailed with 2 other couples. This ... Read More
Me and my girlfriend sailed on the Getaway Jan 12-17 and had an amazing time. This is our third cruise with NCL and we will definitely continue sailing with them. I’m 33, my girlfriend is 23 and we also sailed with 2 other couples. This ship has so much to do including the rope course, rock climbing, awesome water slides, shows, entertainment, comedy, casino etc..The nightlife was great too with the bliss club, casino, and the glow party in the h20 was amazing, We had a blast! The food was also very good including the wings at O Sheehan’s, ribeye at Cagneys, and we also enjoyed the buffet. Our balcony room was 14858 right at the back by the elevators and our room steward Neil was awesome. He knew our names right when we arrived and he made us feel at home. Thanks again Neil! I also want to give a thanks to Rey the bartender at Margaritaville and Rohan at the pool bar. Both of them took great care of us and we barely ever had to wait for a drink at any bar. The only issue we ran into was on the third day I had lost my room card and i didn’t realize it until a few hours later. I then went to guest services and received a new card. The next day I checked my account and realized someone had found my card and went to the arcade and charged $52 worth of games on my account lol. ( damn kids ) I then returned to guest services and they were very friendly and immediately took off the charges. Overall we had an amazing time, we gave it a 10/10. We cruised on the MSC seaside in December 2018 and we gave that a 8/10 so we definitely enjoyed the getaway more. We will definitely be sailing NCL again and we highly recommend the Getaway and we also loved the Epic too which I wrote a review on 2 years ago. Read Less
Sail Date January 2020
Starting off on a positive note, it is evident the culture on this ship is focused around excellent service. Somewhere between 95-99% of the staff is incredible at their job. The cabin I stayed in seemed very reasonable, although the walls ... Read More
Starting off on a positive note, it is evident the culture on this ship is focused around excellent service. Somewhere between 95-99% of the staff is incredible at their job. The cabin I stayed in seemed very reasonable, although the walls in(I think) all the cabins are very thin and a nightmare for light sleepers. The majority of the food I ate ranged from good to great quality. There’s a lot of tasty meals and snacks to be had. The on board entertainment was also a big highlight, there is plenty to do. Now one of my big cons comes in the form of organization. The ship was to leave at 3:30pm. We left at 6:30pm. It seemed the embarkation and debarkation was a you-know-what show. The onshore excursions were very unorganized. Our time would got cut every time and things listed to be on the package, weren’t. I was let down on all three locations. I’ll give you an example, we went to the Dolphinaris excursion in Cozumel (unlimited food and drink dolphin encounter or something of that nature), the gentlemen told us from the jump on the Pier that our excursion wasn’t ready, we waited, we waited, we signed a form, we handed in our ticket, we waited, we walked, and right before we got on the taxis they started to give us back our tickets to sign? Why didn’t we do that immediately? We lost so much time. Even if carnival has no control over this, they shouldn’t be handing us over to these clowns. Additionally, half the activities on this excursion got axed for slightly rough water. No kind of reimbursement. Onto me getting trapped in an elevator with a woman having a panic attack. On the night after leaving Cozumel, we were hitting some rough waves and I got stuck in an elevator on the NINTH floor, Carolina in guest services didn’t seem to care and suggested it wasn’t a big deal because I was only having 90 feet above the ground level for thirty minutes. Big ups to Carolina. Now with all this said, thanks to my loved ones and the convenience of the onboard activities/food, I had fun. But the Glory needs to address some of these problems going forward. Read Less
Sail Date January 2020
I went to cruise critic meet and greet there I saw chefs and matradee head of housekeeping etc .they all made my cruise extra special. I felt as if they served me like I was a platinum member on my first cruise with ncl.I went to main ... Read More
I went to cruise critic meet and greet there I saw chefs and matradee head of housekeeping etc .they all made my cruise extra special. I felt as if they served me like I was a platinum member on my first cruise with ncl.I went to main dining rooms taste and savor food and service was top notch I was seated by kitchen door fine with me .the waiters showed their skills and service was very impressive the matradee interduced him self and I gave my waiter a extra tip everyone that I came in contact with was friendly and welcoming thanks ncl and getaway staff for making me feel Extra special and I will be back asap thanks to all of you the ship is clean and new looking after upgrades .getaway is the largest ship I’ve been on .the newer ships are very smooth ride not like the old boats Read Less
Sail Date January 2020
We chose this cruise as it fit our time line, and it with NCL; a cruise line we sailed with some time ago (and a few others with other lines in between), and had an equally good time. On a side note, had we based our choice on the negative ... Read More
We chose this cruise as it fit our time line, and it with NCL; a cruise line we sailed with some time ago (and a few others with other lines in between), and had an equally good time. On a side note, had we based our choice on the negative comments posted on this thread, we would have missed out on a great trip. Embarkation day was easy and about as seamless as one could expect. We checked in at 10:35AM, and our group (11) was called to board at 11:30AM. The instructions were given clearly over the pa system. Note: We drove from our home to the port of NO, and parked at the Fulton Street parking garage. We pre-paid for our parking ahead of time and save about 7.50 per day versus the 'Whale Lot' on Convention Center Drive which the Port Authority directs you to for 20.00 per day. The garage also provides a shuttle service to the pier. Great service was provided. One aboard we were informed that the cabins would not be ready until 2::00. Now worries, Garden Buffet, Savor Restaurant, and O'Sheehans were open for lunch. The announcement that the cabins were ready came at 2:05PM. First impressions were terrific. The crew was outgoing and friendly. The ship was extremely clean with hand sanitizer stations available throughout the public, and dining areas. Our cabin was 13118 located on the port side about 7 cabins back from the port bridge wing. All view was unobstructed, and enough room on the balcony for us. Our steward, Jason, was as good as any steward we could have hoped for. We dined at three specialty restaurants, Cagney's, La Cucina, and Moderno. All three were outstanding in their own specialties. In particular the Veal Shank Osso Bucco from La Cucina was as good as I have had in either Boston's North End or Providence's Federal Hill. Our other two dinners were in the Tropicana room which provide music on our first night, and a performance from the cast of Burn The Floor on our second night. The offerings on the menus were varied, prepared well, with something for everybody. The activities were many during the 2 sea days. However, the pool areas do get crowded. There didn't appear to be any issue with chair hogs as plenty of chairs were available. We opted for the Vibe Beach Club. The privacy and services were, in our opinion, worth the extra expense. During the late afternoon and evening the bars and public areas can get quite busy, and finding somewhere to sit may take a little effort. After the dinner hours the availability seats open up a bit more We did not get off on Cozumel or Costa Maya as we have been there before. We did however enjoy a less crowded ship. We saw a performance of both Burn the Floor and Million Dollar Quartet. Make reservation ahead of time!. I can not say enough about the crew. everyone we came in contact with were pleasant, outgoing and professional. Disembarkation was a breeze. It started at 7:15AM. We were with the last group off at 9:30AM. Read Less
Sail Date January 2020
We originally chose this specific ship because of the affordability of the balcony rooms. Ignoring the negative reviews we went ahead and hit the button as a balcony room was a must for us. Pros: The cabin was as good as the pictures ... Read More
We originally chose this specific ship because of the affordability of the balcony rooms. Ignoring the negative reviews we went ahead and hit the button as a balcony room was a must for us. Pros: The cabin was as good as the pictures showed. It was clean, large, and I seriously wanted to take that showerhead with me. So first impressions were high. We also had an amazing snorkeling excursion in Cozumel. Those are the highlights for our trip. Cons: Biggest disappointment was the food. Yes as others stated the buffet was repetitive and not fantastic, but we actually could deal with that and the buffet became at least a consistent dining experience for us. What really is bad on the Getaway is the actual dining restaurants. Now for anyone booking, understand this. Taste, Savor, and Tropicana are all listed as separate dining rooms but are all the same restaurants-same menu, same servers, the only difference is the color of the chairs. These are what other cruise ships would call the "dining room". We tried dinner 3 times, lunch once, and it was all bad. Just frozen food reheated. From what I could tell, the food is cooked off ship, frozen, and reheated on the boat, which leads to just horrible results. Nothing met expectations. My wife ordered fried chicken and I asked her if she would rather have that or KFC and she said fast food for sure, it was way worse. For us that was a huge blow to the experience, because we've had great food on other ships. We also ate at the expensive restaurants too, they were slightly better, but still disappointing and not worth the money at all. We tried Le Bistro and the Brazilian steakhouse. Nickel and dime is definitely a core word of NCL Getaway. I really have to roll my eyes at cruises that don't have complimentary non alcoholic drinks. $3 bucks for a tiny soft drink or tea. We only drank water the entire cruise. Cover charges galore=lame empty experiences. Also, they allow smoking in the atrium area. Just gross. You couldn't walk through the ship without smelling it. I guess they are trying to be the last Haven for indoor smokers but jeez it detracts from anyone who doesn't like it. Another disappointment is just a general complaint of the amount of people onboard. It was so crowded that we never got to a show. And contrary to what a lot of people who gave this boat a positive review, many you are unable to reserve a spot for online or onboard. You just have to wait in line for 30-45 minutes before it opens. I guess that makes me picky to some people but I didn't feel like wasting my vacation waiting in line for what I expected after the othe poor experiences would be a so-so show. Service issues: our room was cleaned once a day, usually late afternoon. I guess that's all I could expect after everything. If you're hoping that they tidy up every time you leave the room, forget it. Tipping did not help the situation. The first few days I kept thinking "wow we keep getting the bad waiters" and by day 4 I just realized that none of them cared. Other cruises have given a feeling of it being a special or unique experience. I just felt like a nuisance on this boat. While we didn't let these experiences ruin our experience, I felt any good times were despite the cruise, not because of it. For you, either lower expectations or expect to "pay to play" to get an excellent time. Read Less
Sail Date January 2020
Slow service at the restaurants. Italian specialty restaurant not worth the money. At the bars, the service was slow as well. At times, I didn't even get served. Staff look over-worked and short staffed. At times, staff were flat ... Read More
Slow service at the restaurants. Italian specialty restaurant not worth the money. At the bars, the service was slow as well. At times, I didn't even get served. Staff look over-worked and short staffed. At times, staff were flat out rude. Spent a lot of time at Guest Services, as they kept messing up our account. At first, they stated we didn't even have a credit card on file (we put this information in months ago). Any time we received excellent customer service, it was always a place where we had to pay more to have access to. For example, we paid $189 pp for the cruise to stay in Vibe. Our waiter was always there to help. The ICE bar was great too; but again, we paid 20 pp for access to that. Cruise Carnival or Princess. No matter where we went, we had great service. I've been cruising since 1997, and this was the worst cruise so far! Read Less
Sail Date January 2020
The cruise ship was spotless and the people that work on that ship were all so nice. This was our first time going on a cruise and we loved it. It is like a whole small town on a ship. It was so amazing and relaxing.We had a wonderful ... Read More
The cruise ship was spotless and the people that work on that ship were all so nice. This was our first time going on a cruise and we loved it. It is like a whole small town on a ship. It was so amazing and relaxing.We had a wonderful time. Our housekeeper Alexander was wonder and kept our room clean and also Lady Bingo was great(we played bingo the whole weekend). Kevin the director was also a very nice and friendly person and answered any question that you had.The food was great(we ate at Guy’s every day) and the dining room food was wonderful. We went to the dining room Friday night at 8:15 and the waiters did a nice performance/dance that I really enjoyed. The embarkation and disembarkation ran smoothly for this to be our first time. We will pick this cruise ship every time we decide to go on a cruise. Read Less
Sail Date January 2020
I choose this cruise for a mommy and daughter's birthday present. Embarkation was a BREEZE!! Once aboard, we immediately grabbed something to eat from Guy's burgers. Yes, it is soo good. As we walked around the ship, we found ... Read More
I choose this cruise for a mommy and daughter's birthday present. Embarkation was a BREEZE!! Once aboard, we immediately grabbed something to eat from Guy's burgers. Yes, it is soo good. As we walked around the ship, we found the layout was weird on certain floors. We could not get into our cabin until exactly 1:30 pm which was fine by me. Our cabin was nice, clean and dated, but you get what you pay for. The Munster drill was a complete joke. I could not hear nor see the lead person because we were literally staked on top of each other and it was hot. Not nice!! The buffet was OK, and the coffee sucked big time. The whole layout was odd. There's an adult pool in the middle of the lido deck right in front of the pizza pirate and folks are sitting and eating. The entertainment was decent. Kevinnnnn, the cruise director was so funny and witty. He was informative and caring. I loved Kevin!! We had bad weather one day and everyone was sick. It was not a good feeling. We accidentally found ourselves lost on deck 11 and the spa ladies pounced immediately on us. Talk about high-pressure sales tactics. $150 for a mani and Pedi, No thanks! The comedy shows were ok. I was not expecting it to be stellar but the lady comic's material was obscene!! The main dining rooms were top notch and the food was good...not great but good. The dining staff was kind and helpful. Disembarkation was a disaster!!! Carnival needs to find another way to disembark because what I witnessed this morning was complete chaos! Overall, this is a good ship for a first-timer. But after witnessing debarkation this morning, I don't think that I would sail on any Carnival cruises out of New Orleans again. Read Less
Sail Date January 2020
This was my 8th cruise and my husband's second. First time on Norwegian for both of us. We are both 31 and have no children. We're easy to please people, so overall it was a wonderful cruise. Embarkation and disembarkation were ... Read More
This was my 8th cruise and my husband's second. First time on Norwegian for both of us. We are both 31 and have no children. We're easy to please people, so overall it was a wonderful cruise. Embarkation and disembarkation were both smooth and easy. On and off within 20 minutes. We chose to do "self assist" getting off the ship, meaning we walked off with our luggage in hand, which made it much faster. The cruise itself was anything but smooth. That was no ones fault but Mother Nature herself. Despite the rough seas, the weather was great our whole trip. The ship was a nice size and public areas were very clean the entire week. It did have a strange layout. The main area, aka "The Atrium", was a small circle of space where they held pretty much everything from trivia to dance contests to q&a sessions. It felt waaaayyy too small for these events and didn't have enough seating. Once we realized this, we didn't waste our time attending anything there. Dining: The ship had many dining options, both complimentary and speciality (we had the 3 meal specialty dining package). ALL of the food was excellent, other than the Garden Buffet, which I thought was mediocre, bland and repetitive (my husband loved it). Fortunately we had other options. If you want to eat at the noodle bar, make your reservations the moment you step foot onto the ship, because it will sell out. The best place for free breakfast is Margaritaville. It's a smaller selection, but much better than weaving in and out of people first thing in the morning at the buffet. There is a limited menu with complimentary room service options for breakfast. We had coffee delivered every morning and there was no fee. We ate dinner in the main dining room (Tropicana) once. The food was great, however the portions were small and there was no dessert. We sprung for the Cirque Dreams and Steam dinner show and really enjoyed it. Finally, if you love sushi like we do, do yourself a favor and eat at the Wasabi sushi bar. It's a specialty restaurant and you can use the dining package to order whatever you want. This was our favorite restaurant on the ship. The food was OUTSTANDING, you don't need a reservation, and it never seemed busy. Pools/Outdoor areas: We both loved the outdoor Waterfront area on deck 8. It had plenty of comfy seating and we made it our spot to watch the large waves and enjoy our cocktails (not without an obstructed view due to the tops of the lifeboats, of course). We spent most of our lounging time at Spice H20, which is the adults only section of the boat. I never saw anyone under 18 in there, which was nice. But to be honest, there weren't many kids on our cruise. Or, if there were, I never saw them. I think it was due to the date of sailing being immediately after the holidays. However, the area was always full and the "pool" was very small. It took a while to get a drink at the bar. If I could do it again I'd absolutely spring for the Vibe Beach Club passes. For an extra fee you have access to a private pool area with loungers, umbrellas and a bar. They only sell so many passes per cruise and if you're willing to spend a couple hundred extra dollars, it's something i'd recommend. The waterslides were fun. I found myself giggling the whole way down, haha. But I think my favorite onboard activity was the ropes course at sea. Cabin: We chose to stay in a balcony cabin. It was nice and clean upon arrival, but was significantly smaller than those on RC and Carnival. I knew going into it that the cabin I chose was directly above the Waterfront. I regretted it the minute I booked it. Then, when we got into the room, there was a big white roof outside of our balcony. They absolutely need to make note of this partial obstruction online (even though they don't consider it one). You be the judge. Anything that flew off of other decks or balconies above landed right in front of us. Everything from food to hair. It was gross. It also drove me insane that the rooms layout had the couch by the balcony door and not the bed. Word of advice: unless you have no other options, don't book a cabin with this layout. Getting into the closet to get our clothes was hell. The bed was pretty much pressed up against the doors. Awful. We didn't get one towel animal. I didn't understand that at all. Service/staff: On the first day, my husband looked at me and said, "the staff is not nearly as friendly or upbeat as they were on our last cruise". He wasn't wrong. As the week went on they seemed to warm up a bit, but don't expect them to wow you with kindness. All in all, you get what you pay for. Nothing is ever perfect and you just have to learn to make the best of it! We will definitely cruise with Norwegian again if the opportunity presents itself. Read Less
Sail Date January 2020
Having cruised for the first time with Norwegian, on the Pearl in June 2019 and getting stranded in Barcelona Spain, due to a failed motor, I would not have sailed Norwegian again. Included in this experience was very poor dining room and ... Read More
Having cruised for the first time with Norwegian, on the Pearl in June 2019 and getting stranded in Barcelona Spain, due to a failed motor, I would not have sailed Norwegian again. Included in this experience was very poor dining room and guest services. Norwegian offered a generous credit, so, I booked the Norwegian Getaway for their Caribbean Cruise out of New Orleans Jan. 5-12, 2019. Totally different experience! Although embarkation was slow, they were processing 4,800 guests, the lines kept moving and the staff was very efficient. Once on board, around 1:30 PM, my balcony stateroom was ready and I was able to unpack and start my adventure. I typically start by familiarizing myself with the ship, top to bottom. This ship was recently refurbished, summer of 2019 and it is beautiful, in my top 3 (Princess Regal is my #1). Having read recent reviews, mostly negative, and based on my recent experience I did not partake on this cruise with high expectations. It ends up that I was blown away. This is in part due to my cruising style. Yes, all of the public rooms are smaller than previous cruise ships, but, there were more of them offering greater diversity both in dining and entertainment. I am an early diner and the reviews referencing long waits and poor service were not my experience. Quite the contrary, customer service was spot on. Entertainment was diverse and exceptional. Burn the Floor was easily the best, highest energy dance production I have ever seen. AWESOME! So much going on all the time that if you are bored, it is your own fault. Word to the wise, show up 15 minutes early for anything you really want to partake in and MAKE RESERVATIONS! This is a customary vacation for me and I had been to each of the ports previously. We were denied Jamaica due to high winds and waves, but, the ship pulled the staff, scheduled off, back on duty and went to great lengths to ensure we were entertained and well fed. I have concluded that the majority of people that write reviews do so due to a gripe they have. Having read previous reviews regarding this ship and sailing I had very low expectations. Please, book this cruise with confidence! The service staff is very good, food was great and diverse (definitely try Cagney's), entertainment was off the charts and your expectations will be met or exceeded. If you aren't having a good time, there is only one person to blame. Bon Voyage Read Less
Sail Date January 2020
Chose this cruise out of New Orleans since we live nearby. Beautiful ship-but unfriendly and unhelpful staff. Many are unable to understand or communicate in English clearly. Numerous staff misled or lied to me/my family-often when they ... Read More
Chose this cruise out of New Orleans since we live nearby. Beautiful ship-but unfriendly and unhelpful staff. Many are unable to understand or communicate in English clearly. Numerous staff misled or lied to me/my family-often when they didn’t know something-instead of admitting they didn’t know-very uneducated staff throughout ship - $18 refund for missing one of 3 stops- thats insulting since the ship will come out ahead at the bar and casino with 8 extra hours at sea. Too many venues that are too small. If you want a seat you have to arrive 45min early. 150 maybe is The capacity in the bar we liked to listen to the bands in- 4000 passengers! Really?? Comedy show was awful-magician show was funnier than comedy headliner. Never cruised on a ship where entertainment shows required a fee to attend. So many extra fees - gym was incredibly small and cramped in an odd area. Who thought a jogging track through the middle of a restaurant was a good idea? Unbelievable. 4000 passengers and only one person at a time can rock climb, jump on trampoline and go down a slide! Unfriendly and unprofessional wait staff in dining venues. Cold food and poor tasting food except for two meals on the 7 day cruise. My daughter got sick in her bed during the night-I did the majority of the clean up including wiping the corner of the mattress affected with my wet wipes - the mattress was not exchanged when I asked them to do so - they just flipped it over and put new sheets on it at 230 in the morning. Saw cabin steward playing on his phone in the hallway numerous times. Linen/housekeeping cart in hallway entire cruise. You had to move to the side of the hall or corridors when staff were bringing supplies here and there - they don’t move to the side. Guest services doesn’t always answer the phone - more than once it rang without being answered or an on hold system would pick up then no staff would answer. Broadway show was fantastic. Luggage brought to port all together-arrived at or near our cabin one piece at a time til 8p or I picked it up myself when I found it down the hallway - we boarded at 12. Really? 8 hours to get my luggage!! First and last Norwegian Cruise. 7 royal Caribbean Cruises - loved them all! One Disney/it was amazing-numerous carnival-some better than others but this was the worst! Read Less
Sail Date January 2020
Excellent prior experiences with other NCL cruises. We have been on a large number of cruises (30+) with many different cruise lines and this was the worst cruise we have ever been on. We are NCL Platinum and have always enjoyed NCL ... Read More
Excellent prior experiences with other NCL cruises. We have been on a large number of cruises (30+) with many different cruise lines and this was the worst cruise we have ever been on. We are NCL Platinum and have always enjoyed NCL ships, however due to the many negative experiences we had on this cruise, we will not be sailing on NCL again. Pros • Food was above average in both quality and selection • Staff attitude was excellent – other than overworked staff at bars • Ship was kept very clean. Cons • Very limited dance opportunities – none of public areas have any area or space to dance. Only dance area was a small area in dining room with very limited dance opportunities. • The onboard musical entertainment was well below average. Not enjoyable to listen to at all. • Very inadequate staffing in main bars (pool, atrium, etc.) during prime time. Extremely poor staffing levels caused very long wait times and the overworked staff did not enjoy their hard working conditions and it was apparent from their attitudes. Read Less
Sail Date January 2020
We just got off today (1/12/20) and I can say I would without a doubt never go back on this ship again. We are carefully considering never to cruise Norwegian again and we’ve only ever cruised with Norwegian previously. I understand ... Read More
We just got off today (1/12/20) and I can say I would without a doubt never go back on this ship again. We are carefully considering never to cruise Norwegian again and we’ve only ever cruised with Norwegian previously. I understand the ship is old so that doesn’t have a lot to do with my review. I expect wear and tear. What I don’t expect though is to sleep in saggy and heavily stained mattresses. My comforter was so yellow and so stained it absolutely grossed me out to even sleep well. Our TV wouldn’t work and the solution was to swap remotes which then left us with no way to turn it off or work the volume. It was eventually dealt with. The staff could have cared less about anyone. My daughter wasn’t feeling well and it was like I was asking for a million dollars for them to grab things I know they have out throughout the day, but didn’t have out right then. I was told things like “sorry” this is what we have. All they had to do was go in the back and grab what I needed. It just doesn’t disappear and reappear the next day and they don’t have access to it when I ask. Staff was a mixture of heading home and fresh on the job. You wouldn’t know it though because they all acted like it wasn’t their job to help. My room steward was heading home in a week so he didn’t care he was just trying to make it through his last two weeks. I totally get it, but it sure sucked for us. He would make the beds and change the towels. That was the extent of it. I always had to hunt him down or ask for mini bar to be restocked. It was never just done. Cabinets were splattered with who knows what when we got in the room and it stayed like that all week. The nasty yellow comforter that was on the bed was covered in a sheet case. He would constantly make the bed with the sheet case opening at the head of the bed. It was NASTY!!! I didn’t want to sleep with it let alone have it by my face. I would always flip it to the foot of the bed and when he came in it would be back up again. None of the other beds were made like that so it really irritated me. All the openings were at the foot. If you are expecting cute little animal towels you’ll be disappointed. They don’t do it anymore. After the kids begging he gave in and made a few. We’ve never cruised to a island where you had to tender in. So when we were to get off in grand cayman imagine how shocked we were that we had to book a tender. We didn’t get off the boat until 1pm. They lacked in getting the word out for this. This was coming off of a very short day in Cozumel. Filling up by a cancelled day of Jamaica because of winds. Disappointed would be an understatement. Out of their control I know, but still very disappointed. This was the day we looked forward to all week. They announced over the intercom they would put out a updated schedule. Which they did. The higher up staff tried to keep the day upbeat because of the change of plans. Sadly it was brought down by the rest of the staff that you could tell was aggravated they wouldn’t get the light crowd day they thought they would. It was very uncomfortable at times making us feel like we were bothering them. Unless you do specialty dining be prepared to eat the exact same thing no matter where you go. Taste, Savor, Buffet, O’sheehan. It’s the same food different name. By day 3 we barely ate breakfast and lunch. Read Less
Sail Date January 2020
The good. Aft balcony penthouse suite was great Haven food and service was great Butler was great room attendant was excellent The Bad Embarking from New Orleans port was a disaster. Non organizations, crammed in a ... Read More
The good. Aft balcony penthouse suite was great Haven food and service was great Butler was great room attendant was excellent The Bad Embarking from New Orleans port was a disaster. Non organizations, crammed in a room with 50 haven guest crowded and uncomfortable. Did not us in correctly and I had to go back to the desk multiple times to fix account. A ton of kids in the haven and they took over the hot tub. When I say kids I mean toddlers and grade school kids. Entertainment was the worst of all cruises I have been on. I literally got bored on the cruise. Cruise director needs to step his game up. Last day around 4pm and they are doing bedtime stories for kids in the atrium (wow). The boat couldn’t make it to Jamaica and the crew failed to provide better entertainment. NCL , please update your internet or don’t sale it. I paid for premium service and it did not work. Had to go to the desk multiple times to get credit. Without the haven this cruise would have been a nightmare. For what we paid we could have had a much better experience at a top notch resort or flew overseas. This is was 9th cruise in last 4 years. Time to switch it up . Will never go on NCL again Read Less
Sail Date January 2020
We chose the cruise to have a fun New Year's Eve and relax after the business of the holidays... We didn't expect a lot because we've cruised with Carnival before, but it was available and close to home. There was nothing ... Read More
We chose the cruise to have a fun New Year's Eve and relax after the business of the holidays... We didn't expect a lot because we've cruised with Carnival before, but it was available and close to home. There was nothing exceptional about the cruise. Our room only got cleaned in the morning (no night time turn down with chocolate on the pillow), no extra special touches at all. The food in the dining room was not good, one night the service was so bad that we left without dessert. We had to pay an extra $38 per person to eat at the steakhouse to get a good meal. No band at the pool, always a DJ playing techno music which is grating after awhile. At Cozumel we had booked a bike ride with another company and no one informed us of the time difference so we were late and had to take a different tour than we booked. We tried to just be grateful that we got to go on a cruise, but it was very pricey for what we got. Not recommended. Read Less
Sail Date December 2019
Our family group of 8 persons (ages 18-82) wanted to celebrate New Years together on a cruise. We have enjoyed NCL together before, but definitely not this time. This ship was had too many people (5000) which meant you were in line for ... Read More
Our family group of 8 persons (ages 18-82) wanted to celebrate New Years together on a cruise. We have enjoyed NCL together before, but definitely not this time. This ship was had too many people (5000) which meant you were in line for EVERYTHING! You had to make reservations for the free shows, but still stand in line to get entrance for a good seat. Why make reservations? We made reservations before sailing for three specialty restaurants/events and NCL had errors on each of them. There is so much noise in the Atrium that when you go to the Passenger Service, Shore Excursion, and Computer Center desks, you have to yell to the employee so they can hear you. No way can you chat with the person next to you. Too much noise! Poor design by NCL. Our cabins were balcony mini-suites. Looked very nice, but seemed like they should have been larger. Cabin steward was nice, did nothing extra, and told us ice comes only on request not on a daily basis. No towel animals on the beds, forgot a few replacements. There were no enrichment presentations, but plenty of opportunities to spend money with NCL. Yes, I can say something good about the cruise: We enjoyed the Cirque show, Wine Musical and French meals,Quartet, and the Singing Pastry Ladies at Savor for breakfast. Restaurant staff was always pleasant, although only one had the courtesy to offer alternative gluten free items rather than just write down what was ordered. Sometimes it seemed like they were training staff on this cruise and that might have been why service was slower than usual. Caution: Do not go to the medical center to ask for help getting a prescription. It can lead to terrible results. Getting on and off the ship was very smooth. Would we go on the Getaway again? Definitely not. Too Large. Too Loud. No Way! Read Less
Sail Date December 2019
New Year's Eve! Itinerary was New Orleans (Louisiana); Cozumel (Mexico); Roatán, Bay Islands (Honduras); Harvest Caye (Belize); Costa Maya (Mexico). Spent a couple of days exploring New Orleans before the cruise and highly recommend ... Read More
New Year's Eve! Itinerary was New Orleans (Louisiana); Cozumel (Mexico); Roatán, Bay Islands (Honduras); Harvest Caye (Belize); Costa Maya (Mexico). Spent a couple of days exploring New Orleans before the cruise and highly recommend checking out the city. Embarkation was a little rough only because the port only has two small lanes and thousands of people trying to drive on it and drop off at the same time so add at least a half hour to your estimates. The actual ncl embarkation was as smooth as I can ever remember it being, checked in with no wait and then less than 20 minutes until they started boarding the ship. With a guest capacity of almost 4000 this is a big ship. That being said there was tons of stuff to do that I was excited about, the first being going to Margaretville for an Incommunicado to start off the cruise right and we also signed the teen up since it was right next door. We then headed down to the main dining room for embarkation lunch. They set the mood at the main dining room for our whole cruise right there. We were sat immediately and had our food within ten minutes of ordering, and it was delicious. After we left the teen in the arcade and went to check out the ship and she is beautiful. H20 at the very back, a ropes course across the entire width of the ship, a nice climbing wall, and a kid’s play area.We do like to play trivia and the fun games they have at the atrium but we did wish they had more scheduled especially on the sea days but it was a bit underwhelming on that front. The Million Dollar Quartet was just amazing we had an awesome time watching the show. Plenty of bars to keep people happy, one being right next to the pool of course. The ship is beautiful and had a lot of fun things to do but it wasn’t one of our favorites. Mostly it had to do with the layout of the ship than anything actually wrong. We prefer the openness of the Bliss to the sort of blocked off feeling this ship gave. Everything was just kind of tight together when there were crowds which we expected with such a popular sailing but the public areas could be a bit larger is all. Balcony room was perfect and we had no issues at all. Overall an amazing vacation and would 100% recommend to anyone who wants to sail out of New Orleans. Read Less
Sail Date December 2019
Our last 6 vacations have been “All Inclusive resorts” in either Cuba or Dominican Republic, so we were looking for a change without breaking the bank. We embarked The Getaway on a 9 day cruise leaving from New Orleans on December 12, ... Read More
Our last 6 vacations have been “All Inclusive resorts” in either Cuba or Dominican Republic, so we were looking for a change without breaking the bank. We embarked The Getaway on a 9 day cruise leaving from New Orleans on December 12, 2019 with ports of call in Cost Maya, Harvest Caye, Roatan Island, Grand Cayman Island and Ocho Rios. I must admit that after reading some of the less than flattering reviews of the Norwegian Getaway on this site I have to ask myself, “Were we even on the same cruise ship?” Before giving an honest review of both the cruise ship and ports we visited, provided below are some tips which I think will help you to fully enjoy this cruise vacation; 1. We were informed more than 30 people did not make it in time to board in New Orleans due to missed connecting flights, and we had to leave without them. New Orleans is a wonderful city to explore so when you contact the NCL booking agent consider asking for a flight which arrives one or two days prior to embarkation. This will cost you $15.00 per day (though NCL will deduct transportation transfer fees since you will be arranging your own transportation to the cruise ship). This way you remove any doubts over whether your flight will cause you to miss your cruise ship, and at the same time enjoy the many sights and sounds of New Orleans for 1 or 2 days. Bonus: You can also book a flight leaving up two days after your cruise ship returns to New Orleans, allowing more time in New Orleans and avoiding long line ups with everyone else trying to transfer back to Louis Armstrong Airport (make sure you choose the self-assist option when debarking at the end of your cruise). 2.Make sure you pre-register for the cruise on line and print completed forms prior to leaving home. This will save a lot of time and stress when you embark, especially if you have children. 3. Book any dining experiences you want that require a reservation on-line as soon as you are able. Also, if you have an odd number of people in your group, when looking for reservation times enter an even number. For example if you are looking for reservations for three people, enter four people. This will result in more options from which you can choose. 4. Download the NCL app before you begin your vacation. You will not incur any roaming charges while using their app. on the cruise ship, and the app allows you to keep tabs on your on-board spending, as well as give you a detailed daily itinerary of every activity happening on the cruise ship. 5. As with almost all cruise ships you will be automatically billed a $15.00 USD service charge per person per day. So for example, if you are travelling as a family of four you will incur an extra cost of $540.00 U.S. ($60.00 each day for nine days). However, you can request this surcharge be reduced or even completely removed by simply going to the Guest Services desk prior to the last day of your cruise and informing them of your wishes. 6. Make sure you are covered for any medical treatments before going on the cruise. Getting any medical treatment on this cruise ship is VERY EXPENSIVE. Any conversation with the ship’s doctor will cost $149 USD automatically. Treatment, tests and medications will always be strongly advised by NCL medical personnel, and it will take very little for your medical bill to be in the thousands; and I say this from personal experience! Don’t say you were not warned! The Getaway is a beautiful, clean and very large cruise ship. The ship was recently given a multi million dollar upgrade, so those that felt the need to post “shaming selfies” showing mold (I highly doubt it) in the background can now cruise with the knowledge all staterooms are in tip top shape. Staterooms are not spacious, but if you are being honest with yourself you knew that before you even booked so why complain after the fact? Besides, there is ample room to sleep, shower and dress each day, and if you are the type of person who wants to spend more time than that in a stateroom you are missing the point of a cruise, and you are also denying yourself the time needed to experience everything on the ship you paid for! The ship was at capacity on our vacation, however I did not feel the ship was overcrowded, and in fact experienced very short wait times to order drinks at any bar, eat at the buffet, or be seated at a specialty restaurant for which I had made a prior reservation (and most of the time there were zero wait times). I am a beer drinker for the most part and there was more than enough variety of beers available, regardless of preference (though you have to try their Bushwhacker cocktail at least once). The casino was never busy, I suspect in part due to the strong odour of cigarette residue…are you listening NCL? The entertainment was very good to excellent. Highly recommended is the Cirque Dreams show; for the entertainment, the ambiance, and the quality of the cuisine. You will not eat a better filet mignon anywhere, and I don’t make that claim lightly. Also recommended is the Burn the Floor show; a tour de force of classical and modern dancing. Try and take in as many shows as you can, as well as attend the entertainment provided in the Atrium on deck 6. Remember, part of what you paid for is the on-board entertainment, so take advantage of what’s on offer! Tip: check out the house cover band at the Pour House at least once. I challenge those who commented on this site that the “food was the same everyday”. Each day the food on offer was different, which only irked me when I discovered their delicious bread pudding was not being served “everyday”. I’m not saying everything was five star calibre, but each day there were more than enough new tasty menu items to choose from. Try eating the food at most all-inclusive resorts for a week (especially Cuba and Dominican Republic) and tell me with a straight face the food on board is not vastly superior in taste, quality and variety. As for ports of call, keep in mind it is very unrealistic to expect a Caribbean island can be fully experienced and appreciated in a visit of less than 24 hours. To expect otherwise should be enough to take pause to consider anything other than a cruise vacation. The main benefit of booking a shore excursion through NCL is that they guarantee the ship will not leave without you, regardless of how late their tour bus returns at the end of the day. NCL also promotes priority given to those who booked an official NCL shore excursion with respect to getting of the ship, however we did not book any shore excursion through NCL and were always off and heading to our first destination well before anyone who booked through NCL. We pre-booked online with a local tour company at each destination (with the exception of Grand Cayman which I say more about below). The cost savings were huge, it was more intimate, and we beat the massive crowds caused by official cruise line shore excursions (don’t forget there can be as many as four or more cruise ships anchored at the same time). I won’t list any of these tour companies here but if you are interested email me and I would be happy to pass on any information you want. With that in mind, and knowing what one wants to do at each port of call is an individual preference, below are mostly tips, rather than a critique for each destination: Costa Maya, Mexico If you have booked with a local tour company you will have to walk about one kilometre from the ship to where you will get on their bus, as they are not allowed to pick you up inside the port gates. Take a bottle of cold water with you. First we went to the Chacchoben Mayan Ruins, and because we did not book through a cruise line we beat the inevitable crowds which will occur later on. Trinkets are expensive at this tourist attraction. Our tour also included a visit to Blue Lagoon. If you visit the lagoon try the tacos, as well as the Compadre tequila. Harvest Caye, Belize The ship docks at NCL’s private island off the mainland, and food, drinks and most activities on the island is an extra cost. If that is not for you pre-book the ferry to take you to the port of Placentia on the mainland. We chose a local tour company that took us to a Mayan chocolate farm, as well as a beautiful local waterfall. We asked if we could also lunch at a local restaurant. We went to the Happy Hour Ranch restaurant, and we the food we ate was excellent. Roatan Island, Honduras If you want to try out zip lining get there early to beat the crowds. Once in full swing wait times can be an hour or more. And waits between each zip line can also be long. Like most visitors we also visited the Iguana farm, as well as the Sloth and Monkey Hangout. Managed to do this all in one day as well as some sightseeing the tour guide recommended. Grand Cayman Right now you have to take a tender from the ship to get to the island. In December 2010 there was supposed to be a referendum vote on construction of a cruise pier, but that has been delayed by the courts. The island is very developed (some might say too much). The local bus is the best and cheapest way to get around on the island. Option two is take one of the local taxi buses which line up outside the duty free liquor shop located on the main strip. When you exit the port turn left, and it is a short distance away. There is no real advantage to renting a car). If swimming with dolphins is on your bucket list I suggest you wait until you visit Porto Plata in Dominican Republic, and take a pass on the one in Grand Cayman. Ocho Rios Admission to Dunn’s River Falls was $25.00USD, but there is a strong rumour that the cost will soon increase to $30.00USD. Once again we pre-booked a local tour guide and as a result beat the crowds. When we arrived we had the pick of any parking space, but when we left the parking lot was packed. You will need water shoes which can be purchased there, but we brought our own. Takes about an hour or so to climb, and if you do decide to bring your own camera/camera phone make sure it is completely waterproof because it WILL get wet. This is the perfect opportunity to try out your GoPro! If there is more than one cruise ship in port expect traffic delays. Booking a local guide can reduce the amount of time spent in traffic. We love jerk chicken so we had to try Scotchie’s. It was the best jerk food we have ever tasted, and the pork jerk was even better than the chicken. If you are with a local tour guide ask them to take you to Mick Jagger’s island residence; not to see the house, but for the spectacular view of Ocho Rios down below. Well, that’s about it. If you have any questions contact me and I will be happy to answer any of your questions. Read Less
Sail Date December 2019
I have taken many New Years cruises, I also have taken four New Year cruises with Norwegian, but I have to say this one was the worst. Embarkation & Disembarkation was one think they did right, The cabin was nice, but the cabin ... Read More
I have taken many New Years cruises, I also have taken four New Year cruises with Norwegian, but I have to say this one was the worst. Embarkation & Disembarkation was one think they did right, The cabin was nice, but the cabin steward only clean the room. Any message I had to go to guest service and they told me the steward was to deliver it. As far as TOWEL ANIMALS there was NONE. Bar staff was short handed, they did not have any waiter to take you order you had to go up to the bars to get served. I had to ask for a New Year Hat. Entertainment was very little. Food was good but service was not good, I think they were short staff and the ship was full. Things that makes a cruise a cruise was not there. I wll think twice before I pick Norwegian. Read Less
Sail Date December 2019
Was nervous when reading some of the reviews when the Getaway arrived in New Orleans a couple months ago. If you are organized and do your research before boarding, you will have a wonderful vacation. Our family has been on 8 cruises on ... Read More
Was nervous when reading some of the reviews when the Getaway arrived in New Orleans a couple months ago. If you are organized and do your research before boarding, you will have a wonderful vacation. Our family has been on 8 cruises on medium to large Royal Carribean and Carnival ships and found the Getaway to be very similar in many ways. We always sail during the busiest times to cruise (Christmas or Spring Break) and was pleasantly surprised with how smoothly embarkation went at the port of New Orleans. Such an easy port to cruise out of and many family friendly hotels to choose from within 2 blocks. I recommend the Springhill Suites Convention Center. Large family suites with a large breakfast buffet included in the nightly rate. We arrived at 9:45 at the port and check-in and security took 15 minutes. They assign boarding numbers and we were on the ship by 11:15 eating lunch at O"Sheehans. Again, you will have a wonderful cruise, but the Getaway is a ship that requires advance planning. We reserved both large shows and all of our sit down meals 2 months in advance. We have most recently sailed on the Carnival Vista, Carnival Breeze and RCCL Freedom of the Seas and this is how we thought the Getaway compared: Pros: The main dining room menu selection was better than the last few cruises on Carnival and RCCL. Entertainment was excellent on the Getaway and we thought Million Dollar Quartet was the best show we have seen on a cruise. Decor was very attractive and the ship was beautiful. Getting off the ship was a breeze in each port. We were able to walk off with no line within 20 minutes of receiving the green light to get off from the cruise director. Music by the pool was kept at a decent sound level. Carnival has it too loud in my opinion. Not as many misbehaving children wandering around in comparison to Carnival. Several waterslides to enjoy on sea days. Cons: We had two cabins, a balcony and interior. They were both very clean, but smaller than the cabins we have had on Carnival and Royal Carribean. We would not book an interior cabih again if sailing NCL. Garden buffet was a disappointment. The food was tasteless and very repetitive. The Indian food served a few of the days was decent, but overall we preferred the options on Carnival (Tacos by the pool and Guys Burgers) or the standard buffet or small upcharge for Johnny Rockets on RCCL. NCL needs to drop the price of Margaritaville and maybe people would visit. It is only open in the afternoon and we never saw more than a handful of people dining. A $15 charge plus tip per person is a bit much. Comedy club was way too small. If you want seat, make sure you get in line before the doors open. Ports: Cozumel- We suggest Paradise Beach. This is our favorite spot in Cozumel and the most affordable beach club. 15 minute taxi ride and $3 entry per person. Miguel was awesome! They have a $10 food/drink minimum and we enjoyed frozen margaritas, beer and chips and guacamole. Our group enjoyed the pool, jet skis, kayaks and snorkeling off the dock. Roatan - Maya Key private island excursion through NCL. Very organized and we loved the fact it was only a 10 minute boat ride from the port. We snorkeled, enjoyed interacting with monkeys and walked around. Not that great of a beach though for swimming and would not recommend if you want a beach day. We got bitten by beach flies and were covered in red dots for a day. The lunch included was good, but small for American standards. Harvest Caye - Beautiful private port. Get a seat right away in the morning by the beautiful pool. You will need to cool off! The temperatures were in the high 80's and very humid the first week of January and the locals said it was very typical weather. We enjoyed lunch at Land Shark and enjoyed the views from the rooftop bar. If you are lucky, you may see small stingrays swimming by the mangroves when walking to and from the ship. Costa Maya - Hands down the small town of Mahahual had the best beach of the week. Take a taxi into town and head to Tropicante. You can email them in advance or just show up. No charge to sit on their chairs as long as you order something. The water is crystal clear and no seaweed. I enjoyed a $20 massage and thought the food and drinks were good for the price. We would sail on the Getaway again and would sail out of New Orleans in the future. Enjoy your cruise! Read Less
Sail Date December 2019
We r gold members of ncl and prefer this line for the freedom of choices and no need to dress up for dinner. Cruise was amazing , we didn't eat at the main dining room, but food everywhere else was good to great. We liked million ... Read More
We r gold members of ncl and prefer this line for the freedom of choices and no need to dress up for dinner. Cruise was amazing , we didn't eat at the main dining room, but food everywhere else was good to great. We liked million dollar quartet show, magic show, comic show, howl the moon, sailaway show. Sys Norman house has great music and act but it is promoted as pour House with beer.. yet , it only had 2 or 3 beers on tap.. they should implement something similar to escape draft bar there ... It would be a bit ...everything else was great.. ports of calls were ok, I do not think we will go Western Caribbean again. Our room Stewart Victorio went above and beyond to accommodate us. Splash academy was also good but we didn't utilize it as much. Vincent cruise director is amazing, he is funny, articulate and very approachable.. he was everywhere in the same time.. JoJo and Junior were also great .. ncl remains our line of choice Read Less
Sail Date December 2019
The ship was nice enough, however, when they had most events the areas became dangerously over crowed and no functional service. All areas were open to kids, including bars and casinos. One night a few large families lock-up the bar with ... Read More
The ship was nice enough, however, when they had most events the areas became dangerously over crowed and no functional service. All areas were open to kids, including bars and casinos. One night a few large families lock-up the bar with their kids trying to sing Karaoke, then stayed for hours denying the intended gust a spot to set down. NCL has what they call "Freestyle cruising" dinning for a higher-priced upgrade. We bought three each for the 7-day cruise. The last one I used for the Ocean Blue Seafood restaurant on the last night on sea heading back in. After being seated and reviewing the menu I about lost it! To have real seafood Lobster, oysters... it was a third upgraded fee. I was so sick and tired of the ship 's overpriced everything and the constant nickel and dimed me after paying for the cruise. Oh if you want the cruise experience you found online it's extra here extra there. The Freestyle cruise was named Feestyle cruising by most guests. The cabin steward was the worst ever, he cleaned the room fine, very late when we would be returning to the room. No personality what so ever. But yet everyone will pay $15 per person per day for tips. A big part of your trip is Shore Excursions, the main one I wanted was to scuba diving I read everything they had posted and even got a letter from my Dr. clearing me to dive. The morning of the dive they refused me saying my cholesterol meds were disqualifying me. The next port Roatan, Honduras I took a cab to West Bank and go two dives in for the price NCL wanted. My heads up should have been at our embarkation port, New Orleans. Parking for the 7 day cruise by NCL was $140. Read Less
Sail Date December 2019
Although I have been on other cruise lines, this was my first experience with Norwegian. After this experience, I will not be back. The entire cruise just seemed like an attempt to nickel and dime as much cash as possible from me. I ... Read More
Although I have been on other cruise lines, this was my first experience with Norwegian. After this experience, I will not be back. The entire cruise just seemed like an attempt to nickel and dime as much cash as possible from me. I understand the overpriced drink packages and specialty dining, but to have even an average cruise experience, you had to pay additional. Just as insulting is the NCL private island, Harvest Caye. Although part of NCL, the only free things to do on the island is to swim at the beach or in the overcrowded swimming pool. Every beverage, meal and other activity is an additional cost. Another example, we had some credits at the end of the cruise, because we did not spend all of our money onboard. Instead of just crediting my credit card on file, NCL makes you stand in line and receive a cash refund (the only option). Clearly, this is in an attempt that people won’t stand in line and NCL can just pocket the remaining money. The ship itself is beautiful and well maintained. However, the design is just odd. Some of the best spaces are in the dining rooms and clubs; however, these sit empty all day long and activities are mostly crammed into the atrium. For example, multiple dance classes were held in the tiny atrium whereas the beautiful dance floor in the Tropicana room is unused. Then, at dinner, NCL chooses to place extra dining tables on the dance floor providing no space to actually dance during the “Dine and Dance” events. Similarly, the fine dining establishments (that you pay extra to use) are mostly spaced around the casino. Nothing says fine dining like smelling stale tobacco smoke waiting for a table or, even worse, throughout your entire meal. “Freestyle dining” is perhaps the most disappointing. This freedom is attached to poor food and even worse service. You really only have three choices - daily menu (Tropicana, Taste and Savor), Shanghai Noodle Bar or O’Sheehan’s Pub. All offer the same tasteless, hastily prepared options. Most nights I chose not to eat my meal, because it just was not worth it. O’Sheehan’s was out of Guinness (it’s an Irish bar?!?) and offered some of the worst excuses for food. I ordered a Reuben that lacked any sauerkraut or dressing, and it was paired with unsalted, unseasoned soggy French fries. Unfortunately, the Noodle Bar was even worse. The skillet noodles are your best bet (and not a good one), because the broth noodles are all cooked in the same chicken broth from a can (apparently nobody has heard of Asian spices) and the fried rice has clearly never been cooked in a skillet (missing out on the entire “fried” part of the dish). Just another night, I chose not to eat. We tried three of the specialty dining restaurants. Cagney’s (steakhouse) was excellent. Ocean Blue was disappointing - again tasteless food that lacked any spice or seasoning. La Cucina was overall okay, just some hits and misses in terms of food. As bad as the food was, the service was atrocious. I only had one truly excellent waiter (Cagney’s), two decent ones (La Cucina and one breakfast at Taste) and the rest were biding their time. I dined with my teenage son every night and he as only offered a drink once the entire cruise. I was offered a drink only three times. The rest of the time, I had to flag down one of the waitstaff and beg for something to drink besides water. Make sure you do that, because most meals we ran out of water as well. The wait staff overall just wants to put your food order into the kitchen, throw the food on the table and get you out of the restaurant as quickly as possible. The entertainment was a mix. The ship has some very good acts, but they were often timed with dinner service so were unavailable or were placed where no more than a few dozen people could appreciate them. They had an incredible piano player, but he was always stuck in a crowded Mojito Bar right next to the main hallway, so unless you were right next to the piano, you could not hear him. Read Less
Sail Date December 2019
We just returned from the New Years cruise aboard the Glory. I admit, I was nervous after reading all the negative reviews. Thankfully I didn't let that change our mind. I was blown away, we had a marvelous trip. Carnival ... Read More
We just returned from the New Years cruise aboard the Glory. I admit, I was nervous after reading all the negative reviews. Thankfully I didn't let that change our mind. I was blown away, we had a marvelous trip. Carnival staff were kind, attentive and made us feel so welcome. Room was fantastic, food was good, Guys Burger Joint was our favorite! We did not do the Bubbles package as it was a lot of money and we are not huge drinkers. Our dining room staff were so sweet and attentive. Cookie was a fantastic as the cruise director. He was hilarious and so entertaining. We enjoyed trivia and the comedy club as well. Embarkation/debarkation was a breeze! We were on in less than 15 minutes, and off in about the same. I would book again on the Glory in a heartbeat! Most relaxing trip I have ever had. I miss sitting on that balcony feeling the warm sun on my face and breeze in my hair. Read Less
Sail Date December 2019

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