This was the worst vacation I’ve ever experienced. I was told I didn’t have the free at sea package on the first day, then they wanted to charge me $1800 dollars more to have it added on. I definitely purchased the drink package when I booked but was told I didn’t. Then on day 2 we were turned away for our dinner reservation due to a time zone change that we were unaware of so we were an hour late ...
Decided to try the yacht club after watching numerous videos about how great it is. Booked a deluxe balcony on the yacht club.
1- arrived at port around 9ish, walked over to the blue yc tent. Nobody there, waited about 30 minutes and went inside to ask if anyone there and they said there should be. Finally 10 minutes later a guy comes over says he was on a long smoke break and for us to leave ...
Beautiful ship but the service was terrible. Staff is not friendly and rude, restaurants always booked at times you want to eat even though you tried making reservations weeks before the cruise. My husband wanted a cheeseburger with cheddar cheese instead of American and they told him American and cheddar are the same - they only have one cheese. So which one is it??! No one at the bar during the ...
The staff was miserable not welcoming very rude and just not happy the food was terrible cold dry I have been on other cruises with Norwegian and the food was so good but no more .. the never added my drink package and customer service wouldn’t help me on the ship and I was not the only one with that issue a bunch of other passengers in line at guest service with same issue .. I booked 2 rooms ...
As others have said, lines, lines, and more lines. Want a drink - long line (average 20 minutes). Want to eat - good luck getting in any of the sit down restaurants - 45 minute wait the one time we went, 40 minute wait the second time. The app was about useless - not rhyme or reason to what you are "allowed to book" and what you aren't. You have to show up at least 30-40 minute before a show to ...
This has to be the worst cruise I have ever been on in my life! First of all it is very dirty like some of the areas wasn’t clean at all and has dirt on them or stains and in our cabin room there was a straight up cockroach we found, only one luckily and we called guest services but they did nothing to help us. Another thing is that some of the workers on there are rude, specifically one bartender ...
To start, they did not have regular sprite on the entire boat, we had to call the manager to get us the sprite, the food was super bad, poorly prepared, it was always cold, many people got sick to the stomach, they had no variety at all, the staff they do not know how to prepare drinks from the bar, the boat has an italian concept and they do not even know how to prepare pizzas.
The customer ...
I stayed an interior cabin, it was spacious and clean. Housekeeping staff was very attentive.
The worst trip I've ever had in my life. I very regret joining this tour.
The ship is new but the facilities and planning are a disgrace.
They want you to register for the shows on the ship.
Even if you go to the hall before the show time, the hall is full. So what's the point of recording? ...
We tried to make the most of it! The ship headed right into a tropical storm so one of our stops we stayed on. Half the people were sick on the boat. The 8 hot tubs were always closed, we got into 2 shows because they were always full, the hallways were always crowded. The lay out was horrible and the elevators were slow ( I did get my steps in)the had lots and lots of stairs. Seemed like ...
My wife and I have taken 70 cruises, mostly on Celebrity and RCCL. This was our first and will be our last on any MSC ship.
First the good things. A Cappachino machine in the buffet area (Marketplace) for Lattes or Espresso. Decent cabin, clean.
Now the bad things: The elevator system requires you to enter on an iPad at the elevator the floor you need. Then one and only 1 elevator out ...