We were upgraded to a villa suite right before the cruise and what a lovely experience! Completely worth the extra money. The Atrium with the pools, hot tubs and private deck were fantastic. The staff were wonderful too. Lots of nice little extras. I would have liked someone to show us how everything worked! It took a couple days to figure out the phone, TV, etc. Never did figure out the espresso machine in the suite. The specialty restaurants with an upcharge were overall disappointing. The food was very good, but not great. Most disappointing was the service which was lackluster. Servers did not respond quickly to requests. I often did not get what I asked for -- such as tea or a new spoon. They would offer wine immediately and when I said I wasn't ready they never came back to offer again. One meal took 2.5 hours which was silly. Everyone else was out of the dining room and we missed an event. This is the one area we all felt the ship needed to improve.I did make a suggestion for improvement at Guest Services and was offered another dinner for free which we did use. And it was better - very good. Cagneys. I was slightly disappointed in the number and types of excursions offered - not great! And I am used to a lot more help during the going ashore and coming back. NCL did not staff the tours or the dock very well. Our best excursion was one we arranged ourselves - a taxi tour of the island. Sydney was great! If you go, look for him on the dock.