Here's the skinny on the first Norwegian Gem Cruise to Bermuda.Embarkation - We were staying in a suite so upon embarkation we we sent to the VIP room after checking in at counter. Check in was very quick and efficient as we spent no more than 10 minutes in line. While in the VIP room we were delayed boarding for about 20 minutes so the "Cruise To Nowhere," guests could be rounded up and taken off the ship.Once on the ship we were taken to our Deluxe Owners suite and introduced the the concierge Ryan. I had some dry cleaning that needed to be done and Ryan arranged for that to be taken care of.Sail Away - There was a sail away party for the suite holders up on the aft private sun deck overlooking the Courtyard which was nice. The staff was very attentive and welcoming.Room - We were staying in the Deluxe Owners Suite and overall this was a nice accommodation. The view from this room was awesome and the private sundeck and hot tub were well worth the extra expense. It should be noted that previous reviews of this suite erroneously stated that the staff will come up and fill the tub. Not true. The tub is filled and drained by the occupants using a fill / drain button. Heat is recirculated by using the pump which will keep the water warm for about 20-30 minutes. After that the water temp starts to drop and the only way to reheat is to drain and refill.This particular room (starboard side) had an annoying hum from an engine somewhere that would rev up and then rev down constantly. It was not a loud noise but a background noise that would drone on continually which made sleeping difficult at times. This is something that the staff needs to address. One additional issue was the sliding door to the deck would not remain tightly locked during the night and the whistling of the wind could be heard at night when the wind was strong. The bathroom also had a peculiar odor which persisted.(not from us)All other amenities for this room were excellent...cd player with surround sound, flat screen tv with surround, retractable shades for the floor to ceiling windows were also a nice touch.Dining - We ate in the free restaurants (Magenta) only once for dinner. The steak I ordered was not the best quality but edible. The service in Magenta was also not the best as we were seated in a corner and drink orders never taken until we asked. Drinks were then late in arriving. The remainder of meals were in either the specialty restaurants or buffet or outdoor places. All of these were good with the specialty places offering up some excellent food. We had a filet from Le Bistro that was one of the best I've ever had. Breakfast at Cagneys most morning consisted of filet and eggs or bacon and eggs which were excellent.Service Staff - We met the butler later in the afternoon of embarkation as he didn't come up to our room until after 5 PM or so to introduce himself. If we needed something we would ask and he would get it done. Our neighbors in the next suite had an incredible butler by the name of Kadek who they would see 4-5 times per day...always checking in on them and bringing them food and drinks. Word around the courtyard was that our butler had some very demanding / unreasonable guests in one of his suites that was monopolizing his time which may have affected his performance. As it was, we would see our butler twice per day. The concierge Ryan was pleasant and on the ball with our dinner reservations but there was the issue of the reserved seating at the Stardust Theatre which made my blood boil one evening. We attended the "Man From Mars' show which was excellent. As suite guests we have a few perks....reserved seating at shows is one of them. There were people who were not suite holders seated in the reserved section and I had at one time, shooed a few away by politely informing them that these suites were reserved. One individual was indignant that there were empty seats for reserved and no more seats in the rest of the theater. This person asked why they couldn't sit there until "someone told them to move." My reply was that we paid for these seats...you paid for those seats and pointed to the rest of the theatre. On our previous cruise on the Jewel the concierge Adrian was posted at the reserved seats to prevent this from happening. The staff of the Gem absolutely needs to address this issue. We paid an incredible amount of money for the extra perks and not to sound like a jerk, but my thinking is that if you didn't pay for extras, you shouldn't be getting them on someone else's dime.Bermuda - Beautiful place and good excursions. People were friendly and accommodating. Tons of history on this island which would take numerous visits to fully experience. We did one of the cab tours and also the dolphin experience which was great. Best time was had was at the Frog and Onion in the dockyard with our suite neighbors who we can't wait to cruise with again.Weather - Rough seas once in open waters as we sailed through a few low pressure fronts. Waves were 14-18 ft high coming and going. It wasn't like some of the youtube videos circulating about the horrible conditions on some ships....but you definitely knew you were at sea. The temps were in low 70's with intermittent rain. The last day was the best weather....sunny and warm.Disembarkation - For us...quick and painless as we were one of the first ones off the ship.Overall - Good cruise with a few bumps and bruises that Norwegian can fix easily.