When we left Scandic hotel in Copenhagen we asked a Princess rep in the hotel how to buy a ticket for a shuttle to the airport. She rudely said we hadn’t pre-booked one so to “find your own way there”. The taxi cost about 250 Danish crowns.
We lined up in the priority boarding line up and it was much slower than the regular line because so few non-platinum people were embarking. A waste of time.
The check-in woman kept my Canadian passport with no indication when I would get it back other than “sometime later today”. That was not true since the ship keeps my Canadian passport during the cruise in case we enter a non-Canadian country.
We tried to walk to our room and found the forward corridor on deck 9 near the front and there was no way to get to the starboard side from the port side. No signs were posted indicating this.
When we turned on the TV the sound was ridiculously loud with no way to quickly turn it lower. No channels worked on the TV and there were no instructions. Finally, by pressing “channel up” about 20 times it worked. There are no instructions provided on how to use the TV.
The balcony in our balcony suite is so small there is barely any room for the knees when sitting on a chair.
The drain in our sink was fairly blocked up and draining very slowly. When I told the room steward he said that is the way it is supposed to work. Nothing was changed for the rest of the cruise.
The fridge in our room was warm with no water or ice supplied. We had to have a maintenance person come to the room to fix it.
There was no welcome water or fruit supplied. Later we found out that you have to pay for water and none is supplied as an initial gift when you first embark, as it was on every other cruise ship we have been on, including Princess older ships. The benefits for a platinum member are very few.
The door to the cabin could not be locked until our medallions are at lease 5 meters away from it. Thus there is no way to tell if it is locked without returning to check it at which time it then unlocks because you are closer than 5 meters away from the door. This is probably the stupidest feature on the whole ship since you can no longer tell if your door is locked when leaving the cabin. When you return to the cabin the door should unlock automatically from about 3 meters away. As of day 4 when leaving the cabin the screen outside the door did not indicate that the door was unlocked so that feature sopped often working. Sometimes when approaching the cabin from the hallway the door did not unlock and the medallion had to be used to open it with numerous attempts. A most unreliable and problem-prone system. Whenever we mentioned this to any staff they began a lecture on how to use the system, as though they assumed we were stupid, so we gave up trying to explain the random failures.
Medallions are transmitters on a necklace they want you to wear at all times. They transmit your entire information at all times making you like a dog with a locator tag. The whole idea is anti-privacy and should not be allowed. We are concerned about the harm caused by the radio waves.
We sat down in a cafeteria for a light lunch and I ordered a chamomile tea. None ever arrived and we just left. We sat in other some bars and nobody came by to wait on us, we had to go to the bartender to order. The service is often very poor.
The elevators are very small and very slow. It can take up to 15 minutes to get one if a lot of people are waiting, which they usually are. Very often an elevator would go from a floor above you to a floor below you (or below to above) without stopping at the floor you are on with the button pressed. When one did arrive you have only about 5 seconds to get to it before the door closes.
We went to a presentation about the medallions and discovered that for “only” $9.95 per day you can download apps that let you play games, casino slots, childish tracking fish cartoons and several juvenile activities. Luckily I don’t own a cell phone. All of this was simply a way the cruise line can make more money taking advantage of people who are using their cell phones all day long. We really resented this nonsense and heard other people saying the same thing.
We ordered 2 glasses of water from room service. 45 minutes later none had arrived so I taped a note on the door saying “cancel the room service order” and we left the room for dinner. When we arrived back to the room 4 glasses had been delivered. There was an $8.00 charge for this room service delivery although we had tried to cancel it.
My laptop would not work with the ship’s WiFi system. It has worked in every other cruise ship or hotel we have been in. It appeared that only cell phones work with this system. None of the support personnel could tell me why this was happening but after I stood in line for 20 minutes holding my laptop open, the Internet manager was eventually able to resolve the problem, explaining that the WiFi on the Regal is different from other hotels and ships in the way it works. Obviously some knowledgeable staff should be added to the Internet café.
Our first excursion tour to Loch Lomond was a 4 ½ hour bus trip along a highway lined on both sides with trees. As the guide pointed out buildings and hills/valleys about 80 percent of the time, all we could see were trees. It was possible to spot a feature for about half a second between trees. A very boring waste of time. The tour was called “Light Lochs tour”. Coming back from the tour we were forced to stand in a line for about 20 minutes while the crew tried to figure out how we could enter the ship, as though they had never done this before.
The captain in his “welcome aboard” champagne party introduced the senior staff, saying we could speak to any of them to ask about concerns. Since we didn’t subsequently see any of them and weren’t told how to contact them, we couldn’t get them to resolve anything.
All the venues are kept at a cold threshold. In each on must sit below some form of air conditioning blowing at us so it is necessary for us to wear sweaters and fleece jackets at all times. Our cabin had a thermostat which made a minor difference but the cabin was always just below the warm threshold. We believe the outbreak of flu and colds among the passengers was due to the constant air conditioning and changing temperatures.
As platinum members we were invited to a get-together with the captain in the Vista lounge. We saw a line-up of hundreds of people who stood waiting at least 45 minutes to get into the lounge. We decided to join near the end of the line-up when it started moving. When we finally got into the Vista lounge it was absolutely full and we couldn’t find two seats together. We mentioned this to several staff members who just ignored us, though we had hoped they might help find us two seats. So we just left and went elsewhere.
Our room phone has been blinking indicating a message but when I called reception asking how to hear this message I was told the phone system was not working properly and this would soon be fixed. Two days later a light is still blinking on the phone leading us to unplug the phone altogether. There are no instructions provided showing how to use the phone. The phones were finally fixed 2 days before the end of the cruise and we were finally able to play a message recorded several days earlier.
We needed to ask the only future cruises person a question. I waited in line standing for over 2 hours as there were only four chairs all filled with people ahead of me. Eventually one person let me sit for 5 minutes and we exchanged sitting times. After 2 ½ hours I finally spoke to the representative for about 4 minutes. There need to be more people in the office. It is as if Princess couldn’t care less about possible future customers.
The casino machines seem to have recorded our progress to the point that after winning a bonus on one machine, we never won a bonus on any other machine we used except one that paid out $3.00. For the next 4 days to the last days of the cruise we did not get a single bonus on any machine although many players around us were getting their “first” bonuses. This led us to decide that we would stop trying and just give up.
A sales presentation in the theater encouraged us to go to Princess Theater and get a $200 off coupon for the Effy jewelry store. This was to be awarded to the first 200 people coming to the theater. No such coupon was given to anyone and then it was announced in the theater that the first 200 people who went to the store would get the coupon and it was first come first served to get one. Nobody seemed to get one. Also free mimosa drinks were supposed to be served. Although we went directly to the store the drinks had run out. The whole process was the most poorly done that we have ever seen. We left without purchasing anything.
We went to the Alfredo’s pizza restaurant on the 6th floor and were seated in the worst possible table with waiters and bus boys constantly walking around us on all sides. One of us had to face the workstation and constantly saw people cleaning plates and stacking dishes. Our pizza arrived 30 minutes after we sat down and the crust was severely burned around the edges. The ingredients were very sparse.
The ping pong table in the Teen Center is available for adults from 9:00 am to 5:00 pm. However one small group of men hogs the table all day long every day. We tried in the mornings and afternoons numerous times and they are always hogging the table and are completely inconsiderate. I reported this to Lexi the cruise activity director and she replied “that’s too bad and we can’t do anything about it”. We paid for the cruise too and had hoped to use the table.
On the last 2 days of the cruise my medallion would no longer open our cabin door. A call to guest services put me on hold for over 10 minutes so I gave up bothering. The next guest on the cruise can deal with it.
Cruise ship final tour from cruise ship to Newark Airport. During the excursion we left the bus following the guide to the 911 twin towers memorial and he told us to meet him under a tree near the blue covered kiosks about 12 minutes later. He was not there 10 minutes later and there was no sign of him. We met others in our group who also could not find him. After 20 minutes of waiting we all decided to walk back to the bus where he was standing. When we asked him why he wasn’t where he said he would be he just ignored us. His lack of proper instructions is unacceptable and wasted our time, getting us very stressed thinking we had missed the bus.
Excellent room attendant. Small bathroom and balcony.
A very expensive city for dining and hotels.
We took a bus tour and all along the route trees were growing on both sides of the road. Seeing anything was virtually impossible 90% of the time.
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Very friendly people and many historical sites.
Wonderful scenery and good exercise climbing the smooth rocks.
A very knowledgeable guide giving much useful information about New York. Many well known buildings and historical events explored. Very sad visit to the twin towers after the disaster.View All 42 City Tour Reviews