12 Helpful Votes
Sail Date: July 2018
I normally cruise with Royal Caribbean. My Aunt suggested NCL which I went on on my Honeymoon in 1993 and was not happy and have not been back. So I thought I would give it another try. When I arrived the check-in went very smoothly ... Read More
I normally cruise with Royal Caribbean. My Aunt suggested NCL which I went on on my Honeymoon in 1993 and was not happy and have not been back. So I thought I would give it another try. When I arrived the check-in went very smoothly but they never changed my son's card to mine and his debit card was hit and I had to get that corrected on day 3. I prepaid for the airport transfer and the NCL consultant told me to go the desk when I first arrived to make sure that i get put on an early transfer due to our return flight being 11am. They told me not to worry and that would be handled. When we go tour tags to leave they were for one of the last dis-embankments and this was speaking to them twice. So we had to do the self check out and pay for a cab. Thank you NCL for stressing me out on my last day. Then I booked all dinners 6 weeks before the cruise and couldn't get some of the places I wanted for dinner. I was also told by the NCL consultant that only 30% of dinners are released and when I get on the ship to take care of that too. Well we were on the ship by 12:30 and went directly to the dinner reservation line and very little was available still but the people helping were trying their best and were very pleasant. Went to make reservations for the racetrack to find-out we had to pay $11 per person to ride along with $5 per person to play laser tag. The we are hit with a $14.50 per person per day NOT per Cabin service fee and if we wanted to order room service an $8 fee is assessed all I wanted was coffee in the morning. On the last day I had to printout my boarding passes and I had to pay for the internet $3.95 plus a $.99 per minute in which the computer logged me out three times ended up costing me $30. Also, our last 2 days we were in Canada and we were assessed taxes on all drinks in the alcohol package. The food was not very good except for the Steak house(Cagneys) and the Japanese Hibachi (Tapanique) they were both excellent but we paid more for them. The excursions were good but we had to pay to get to Victoria BC no transportation from the port to the town. The public restrooms were clean but was very hard to get soap from the dispensers in all the restrooms the sensors were tough to activate. Our cabin was very clean but 2 times I needed towels I got a recording to call back later- not even allowed to leave a message. All these hidden fees add up and I feel like I was blindsided. I may have to wait another 25 years before I go back. Read Less
8 Helpful Votes
Sail Date: July 2018
We chose this cruise, though we usually cruise smaller, higher end ships like Viking Ocean and Oceania’s newer ships because we wanted to take younger grandchildren and their parents to see the glaciers while they still exist, on a ship ... Read More
We chose this cruise, though we usually cruise smaller, higher end ships like Viking Ocean and Oceania’s newer ships because we wanted to take younger grandchildren and their parents to see the glaciers while they still exist, on a ship that would be fun for the kids, age 9,8,7 & 6. We booked a Haven Penthouse suite aft with a huge balcony so all could enjoy and put the others in balcony cabins right next door (or so we thought). First “untruth: they moved one cabin up 3 decks without notification until we got the paperwork, and by then the cabin we had actually booked was gone. Next THREE different people told us that even though we had the beverage package we couldn’t use the minibar without paying extra (mind you, our little suite cost $10,000 more than the balcony cabins). BUT, they said 3 times, your butler can bring you drinks for free. WRONG! You have to pay for those drinks. Next, the 3rd person in your expensive suite (or the other cabins) gets NONE of the “freebies.” They forgot to mention that detail. The list of Haven Suite amenities lists binoculars. No binoculars on the Bliss, even though it clearly states there are. When we asked, they said (and I’m serious),”There are no binoculars anywhere on the Bliss....but you can purchase them at one of the stores”. Seriously, and from several people we asked. We had no binoculars except borrowed from our son-in-law. I use a small Travelscoot because I am partially handicapped. There is not ONE sharp edge anywhere on it. On every cruise we’ve gone on in the past 5 years, it’s so small that I always drove it right into our suite. These doorways are too small, so we had to fold it up and carry it in every time. The second day, someone left two scratches on the door (clearly made by a sharp edged something which we didn’t have). Down come these two burly security dudes, wanting to inspect our scooter and making my husband show them how he folded it up and came in and out,...twice. Next, my husband visited the medical folks because he had scraped his arm on a suitcase zipper somehow and the bandaids we brought just didn’t do the job. Out comes security again, telling him he had to go back to the cabin and demonstrate how this happened BEFORE they would give him the bandage he needed. He refused to go until his arm was treated. Then the goons came to the suite, made him take the suitcase out from under the bed, and took photographs of the suitcase, my husband, and his SHOES. So welcoming. Also not mentioned, the prepaid gratuities, not cheap at $17.50 a day per person, do not get shared at all with your butler or the concierge because they serve only the suites. So for them to get anything, you must personally pay them a gratuity. Your beverage package that you purchase - it covers drinks and wine up to $15, which is fine, but does NOT cover espresso or cappuccino, which actually cost less. And that free room service you get with your Haven suite is NOT free for the third person. I could go on about nickle and diming you for all the fun activities, but I’ll stop with the negative stuff. The ship is truly beautiful. The Mexican and Italian specialty restaurants were truly wonderful, and the service was terrific. The main dining rooms, both regular and Haven, were adequate, nothing more. Jersey Boys was SENSATIONAL. Havana, not so much. The only excursion we did through the ship was the sled dog experience and it was really great for the kids. We made our own arrangements for other excursions. Our butler, Lanie was really terrific and made our trip much more enjoyable. My husband, because of his wonderful Naval career, got a personal bridge tour and they really took a lot of time with him, both the Captain and the second in command, swapping sea stories. Would we sail Norwegian again? Never. Read Less
3 Helpful Votes
Sail Date: July 2018
I recommend that you should not take the cruise The elevators Take You To every floor for no reason. I also had to wait 45 minutes to go on the go carts even though I had a reservation. Also when we went to the buffet there was barley ... Read More
I recommend that you should not take the cruise The elevators Take You To every floor for no reason. I also had to wait 45 minutes to go on the go carts even though I had a reservation. Also when we went to the buffet there was barley any seating. Also in the buffet they would say to you washy washy and handsanitise you. People also got stuck on the slide and banned. The compotions were always getting canceled. It was too cold to do anything. There were a lot of good things like the food was good, the swimming and slides were fun. The shows were good too. I liked the tepenaki, the mini golf, the ports, and the fancy dinners. The behind the scenes tour, and the comedy was good too. But in the end I don’t think that you should do this Cruise. Ps Seattle was my favorite port Read Less
4 Helpful Votes
Sail Date: July 2018
I will start off with a couple of positives. For the size of this ship, the boarding process was effortless. Once we arrived at the terminal, we were on the ship within 15 minutes. The food was really good at every spot. I didn't find ... Read More
I will start off with a couple of positives. For the size of this ship, the boarding process was effortless. Once we arrived at the terminal, we were on the ship within 15 minutes. The food was really good at every spot. I didn't find anything I didn't like. I had the drink package and so did my husband. They allowed you to get two drinks at a time which was really nice because seating in the public places was very limited. The beds and pillows were very comfortable. Ok now for the negative. I have been on 20+ cruises. Mostly on Royal Caribbean, Celebrity and Carnival. I am a smoker. There was absolutely not enough space for smokers. There was a 3ft by 10ft section on the back deck on floor 17. It was always crowded and no place to sit. The smoke stacks were spewing debris which were staining your clothes. The first day they closed this for a private function for 2 hours leaving you with nothing but an even smaller place to smoke, the cigar bar. They were kicking the smokers out because it was meant for cigars but that didn't last long with this group. The other place was the casino which was only open while sailing also with poor ventilation. One of the specialty restaurants, Ocean Blue, was located on deck 7 in the middle of the ship between two bars. It was a busy area of for entertainment and shops. All you smelt was seafood (which I like) but it was very off putting for most. That's something they should relocate. Also most ships take pictures off to the side or on the stairs but no not NCL. They did theirs in the main walk ways of each busy levels constantly stopping traffic. Like I said I had the alcohol drink package. I could get wine, beers, hard liquor, soda and juices but a bottle of water I had to pay for. This infuriated me to no end. One night I was in the night club late and decided to get some filtered water out of the machine before I went bed. They locked the doors to the buffet and dissembled the water machine and juice machine located on the pool deck. I was livid. I found most of the bartenders and deck help very rude. You would say "Good Morning" passing by and nothing. The bartenders would just walk up to you and stand there waiting for you to talk. I never experienced this on any other cruise. They are always up beat and really make your vacation special. Not here. Granted we were heading to Alaska but there were no sail away parties and very little entertainment on the pool deck at all. The infamous White Party that NCL always promotes was nowhere to be found. They never listed it in any of the daily schedules. We were also told they do a cowboy theme as well, never saw that announced either. I heard that you had to make reservations ahead of time but it really is ridiculous when everything is sold out and yet when you go there it's half empty. Not to mention that you have to pay for laser tag and go carts. On Royal Caribbean zip-line, flow-rider and much more....all FREE! Although Alaska was breath taking I would suggest a different cruise line. If you do chose this ship here's a tip....any card work in the light slot so you can still charge your electronics while you are out of your room. Read Less
11 Helpful Votes
Sail Date: July 2018
Alaska was our bucket list. We booked far in advance and were so excited. My husband and I traveled from Arkansas w our 12 year old and my in laws. Our stateroom with balcony was very clean and spacious. Our stewardess was wonderful. The ... Read More
Alaska was our bucket list. We booked far in advance and were so excited. My husband and I traveled from Arkansas w our 12 year old and my in laws. Our stateroom with balcony was very clean and spacious. Our stewardess was wonderful. The cruise in a nutshell was terrible. Incredibly crowded. Specialty dining, go carts, laser tag, and spa needed a reservation.. that could not be booked until on board. Once getting to our room spa was booked up, laser tag booked. Laser tag.. addtiontal cost. Go carts the only reservation available was 1030 at night.. $10pp.. too cold to swim.. shows were not kid friendly.. lots of cussing.. if you are not a gambler, kareokeer or heavy drinker this cruise is not for you. The activities on board included napkin folding and towel folding classes... let that sink in... $10,000 cruise with additional $400+ just for entertainment. $6 a game to bowl $2-$3 for arcade games. Juneau and Victoria were the only ports worth seeing. In Juneau we did a float plane and it was amazing. Burchart gardens in Victoria are stunning. Disney cruise next time and what I recommend for SURE! Read Less
9 Helpful Votes
Sail Date: July 2018
I have enjoyed every cruise I have taken, but I was extremely disappointed in the Norwegian Bliss and will never take a Norwegian cruise again. It was one difficult thing after another. First of all, each day, the elevators were ... Read More
I have enjoyed every cruise I have taken, but I was extremely disappointed in the Norwegian Bliss and will never take a Norwegian cruise again. It was one difficult thing after another. First of all, each day, the elevators were overcrowded, it took a long time to use them, and people were cramped in them like sardines. Second, you could not find a place to sit in the buffet deck—it was ALWAYS crowded. Third, the reservations for go-cart racing, laser tag, and restaurants were a joke because they had all booked up the first day, so no walk-ins could attend. Due to unusual delays, many who had already reserved had long waits in line, up to an hour and a half. These were advertised as some of the special features for their new ship, and they were not accessible to most guests. Fourth, there was no structure/organization for embarkation and during the the first day drill, an announcement was made, no one knew where to go, and instructions were unclear. Fifth, disembarkation was a mess, again, with no clear instructions and instead of disembarking by certain times for certain decks, guests left when they wanted, again causing overcrowding. Sixth, some of the staff were happy and had smiles, but most were tired and frustrated, with very few smiles, not always providing the best service. They did not go out of their way to please us because they were so tired and frustrated with the lack of direction and overcrowding of guests. Seventh, WiFi and on-ship texting was not accessible and many people were waiting at guest services for a fix during the first few days. Eighth, most of the trivia/dancing/games took place in the Atrium where people were always looking for a place to sit due to constant overcrowding. They should have had these events in the theater where enough seating was available. Finally, you had to place an electronic card in your room at all times in order to keep the lights on and charge cell phones. If you forgot to take out the card, you would get locked in the room. Everything was a task. When you are on a cruise, it should be easy going and RELAXING, but this cruise was stressful and frustrating. There were some positives. Havana, Jersey Boys, and the comedy shows were awesome. The buffet food was tasty with many options. The rooms were spacious with nice configurations. However, again, the negatives outweighed the positives. Norwegian should know better—they have been around for a long time. I do not recommend this cruise to anyone. Read Less
11 Helpful Votes
Sail Date: July 2018
We just returned from our cruise on the Bliss for my parents 50th wedding anniversary. This trip had been planned for almost a year and all of us were looking forward to the cruise but were getting nervous after reading numerous reviews ... Read More
We just returned from our cruise on the Bliss for my parents 50th wedding anniversary. This trip had been planned for almost a year and all of us were looking forward to the cruise but were getting nervous after reading numerous reviews before going. We had 7 adults and 4 children with us (ages 6-10). The boarding process went very smooth I think we were on the ship within less than 30 minutes, but once we boarded that's when the chaos started. Once on the ship we went straight to reservations for the go carts and the lazer tag, four of us were in different lines trying to make reservations. This took about an hour and half to get tot the front just to be told that everything was booked. We did actually get reservations for both by complaining throughout the cruise but both attractions weren't even really worth it. But, if you or your kids really want to take advantage of the go carts my sister heard someone talking about a week long unlimited pass for $99, not sure it you would just wait standby to use the pass. I felt like you could probably just wait by the line whenever you want and get on. If you like the idea of waterslides think again. The slides are only open a few hours of the day and they only have two of them. One of the slides is a drop slide that they won't even let you go on unless you are over 100lb, which left our kids to only be able to use the one slide. The hours of the slide are a joke, I think it was open from 11:30 - 2;30 and again for another hour or so. It was hard to see them close the slide on a beautiful day with nothing else to really do on the ship. If you are taking kids I would really think twice there is very little for kids to do on this ship. They do have an arcade but the games are anywhere from $2 - $5 each. This ship is constantly trying to nickel and dime you for everything. As for the food it was pretty lousy even the bigger restaurants. We did go to the Manhattan Room, Savor, and Taste and they all have the same menu, I guess they just try to make them look different. The buffet is not very good just okay. We finally broke down and went to the steak house on the last night and they told us they were full but would squeeze us in, the place was empty. The food was okay nothing crazy, but not worth the $300 we had to spend. LIke I said earlier there really isn't a lot to do on the ship. The highlight of the trip was the "Jersey Boys" show, Havannah wasn't very good. But really, only two shows for a seven night cruise! Also, the drinks were excellent! I highly recommend the drink package, pretty much all we did was drink since there wasn't much else to do. And yes the elevators are horrible, stick to the stairs. I hope this helps some of you guys I could write all night about this cruise but I'm tired. And just remember this cruise is a good chunk of change for most of us that is why I took the time to right this, there are many other ships out there with a lot more to do than the Bliss. Unless you don't want to do anything but sleep and eat, and spend as little time in the ports as possible this is the cruise for you. Good Luck Read Less
8 Helpful Votes
Sail Date: July 2018
We had loved Alaska on two previous cruises, (NCL Pearl in 2010 and NCL Star in 2004). On this cruise it was cold and rainy so; Everyone stayed inside. Ship was packed at all times. Most people were in the Observation Lounge. You could not ... Read More
We had loved Alaska on two previous cruises, (NCL Pearl in 2010 and NCL Star in 2004). On this cruise it was cold and rainy so; Everyone stayed inside. Ship was packed at all times. Most people were in the Observation Lounge. You could not find seating in The Garden Buffet. We spent a lot of time waiting for an elevator...Only two elevator banks for a ship this size. Could not traverse to the Sawyer Glacier. Did not see much of the beauty that I had witnessed the previous two cruises in Glacier Bay. Disembarkation was incredibly bad...Walked the entire ship three times to get off. NCL doesn't have a clue how to deal with their Elderly Clients that may have severe walking disabilities. Atrium was packed all of the time so you could not stay there. Can they not hold any of the events elsewhere? Jersey Boys sucks...Have seen the Production on other ships and was really disappointed. Walked out of Havana! All in all a very pricey cruise that basically sucked!!! Read Less
5 Helpful Votes
Sail Date: July 2018
We chose NCL’s newest ship The Bliss to Alaska. We had excursions in each port, and had little to no time to casually roam around the towns in these ports. After our excursion in Juneau, we had to literally race back to the ship as it ... Read More
We chose NCL’s newest ship The Bliss to Alaska. We had excursions in each port, and had little to no time to casually roam around the towns in these ports. After our excursion in Juneau, we had to literally race back to the ship as it was leaving 1-2pm. Never saw the town. For a ship built to cruise to Alaska, there were not enough places to relax, observe the views with 4000+ passengers on board. Breakfast and lunch in the Garden Cafe was a joke! Trying to find a seat for a family of four was impossible. Restaurant menus barely changed, the same choices every night. Elevator waits were ridiculous, and caliber of entertainment. Comedy Club (apparently you can’t just show up) Race Track (which cost extra) sold out first day on the ship, Spa had no nail appointments. Norwegian just did not make the grade on so many levels, especially for what we paid for this cruise. Carnival from now on! Only the crew was fabulous! Never will cruise with Norwegian again! Read Less
5 Helpful Votes
Sail Date: July 2018
I wanted to cruise to Alaska, and since the Bliss was a brand new ship, I thought this would be an excellent choice. The Bliss holds 4,700 passengers in addition to 1,700 crew. This is far too many people! Everywhere you went was ... Read More
I wanted to cruise to Alaska, and since the Bliss was a brand new ship, I thought this would be an excellent choice. The Bliss holds 4,700 passengers in addition to 1,700 crew. This is far too many people! Everywhere you went was crowded! Couldn't get into the elevators in a timely manner, could not get reservations in the restaurants (even on the first day)! a group impersonating the Beatles were in a small bar "The Cavern" which held 70 people!!! We went to 2 shows here and had to stand both times. Later in the week, they had this show in the theatre which was much bigger. The Atrium was another crowded area. Seating was limited, and therefore, we always had a hard time finding a place to sit. In addition, this area is totally open. There is a bar right behind it, and open to the deck above it, and was always extremely noisy, making it difficult to hear whomever was speaking. Many of the excursions were booked well in advance also. The ship could not get through the icy waters, so we did not get to see the glaciers either. Since this is a new ship, the state rooms are state of the art and have beautiful furnishings. The whole ship is furnished very luxuriously too, there are just too many people to enjoy it. Read Less
Norwegian Bliss Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.5 0.0
Entertainment 4.0 0.0
Public Rooms 4.5 0.0
Fitness Recreation 4.5 0.0
Family 3.5 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 4.5 0.0
Value For Money 3.5 0.0

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