8 Helpful Votes
Sail Date: December 2018
I want to make it clear that most people may find this cruise/ship wonderful and may leave thinking that it was the best vacation of their life. This review is about why it feel short of our expectations due to dietary needs, food, the ... Read More
I want to make it clear that most people may find this cruise/ship wonderful and may leave thinking that it was the best vacation of their life. This review is about why it feel short of our expectations due to dietary needs, food, the ship and service. This was our fourth cruise. Previously we have been on Regal Princess and the Celebrity Reflection two times. This was our first time on Royal Caribbean and most likely our last. We are married and in our mid 30’s. We booked this trip about 4 months before sailing and got a balcony room on the 6th floor starboard side. I really liked the location of our room, as it was so close to many of the places one needs to go on the ship minus the top decks. The room was beautiful, very well laid out, a huge amount of storage, a very nice size balcony with chairs that came with footrest. The hallway by our room smelled weird, like sawdust, or wood chippings. It was strange and never went away. The ship itself is gorgeous, wonderfully decorated throughout with every possible amenity (some included some not) The Gym was large and very well equipped. The adult’s only solarium is huge, very nice and a quiet escape from the crowds and hoards of screaming children. We didnt like how the ship layout is disconnected from the sea. No place to dine with a view of the ocean. No outside eating at the buffet. No outside venue except for pools, slides and mini golf. Every venue is inside. I missed the ocean on the cruise, oddly enough. This also made me want to spend time in my room so I could be on my balcony. Why three stars? Food: fell short based on our previous expectations. Not just in quality but more so in selection. Dining room menus were unimaginative and boring at lunch and dinner. Most nights we said, “hmmm, I guess this one” it wasn’t exciting. While the food that came out was responsibly good but again nothing that stood out. The same goes with the desserts. We ate all of our meals in the dining room except for three. One dinner we ate at Chops. Service, food and venue were amazing. Nothing more to add. The other two meals regrettably were eating in the Windjammer Café. Windjammer Café was terrible, gross and overcrowded. The buffet on this ship is tiny for the amount of passengers and the size of the ship. It is so overly crowded that one can hardly ever find a seat or one spends 15-20 mins looking for a place to sit. Not only was the venue too small but the food offerings were limited to the point that on the first day, I kept walking around thinking.. is this it? There are no more options The buffet is separated into two sides, one on the port side and one on the starboard side. They are identical in offerings. There are four stations: 1. Sandwiches and Pasta Salads, 2. Pizza, burgers and hotdogs, 3. Salads and veggies 4. One carved meat, Indian food and rice. All stations stayed the same except the carved meat changed. This was the most limited buffet we have seen. The buffet on both the previous ships we have been on not only were larger in size but in selections as well. Plus, the selections changed daily. While we only dined here twice, we came here multiple times to take a look and left due to the selection/crowd. Service: Service in most areas of the ship were what we expected. Friendly, quick and attentive. However, in the main dining room the service at lunch and dinner was horrible and sometimes embarrassing. On multiple days, incorrect food was brought to the table, items were forgotten, drinks were never brought, we waited 45 mins for eggs and we were completely forgotten about twice. Dinner service was always wonderful. While we are realist and understand mistakes happen, these items were a real blunder for us. Especially since the buffet was bad in our opinion that we had to eat in the dining room. We did tactfully let the manager know and it our concerns were addressed with understanding and apologizes. After voicing our concerns, we were regularly checked-up on by the manager at every visit to the dining room. Fellow Passengers: While I never let this effect my vacation too much, on this ship it was hard to ignore the fellow passengers. There were TONS of kids. I was expecting a large number of kids, but there were A TON! Running through the hallways, chasing each other on the stairs, running around the dining room. Luckily, there was the adult only area for the sea days and relaxing. Passengers making political statements: While this matches the political turmoil in the country, we saw many people wearing political statements with their attire. Not only was there a large amount of red hats, there were loud conversations that seemed poorly timed. While everyone is entitled to their opinion, we are all on a ship together and all come with different views. There is no need to publicize your political opinions with tacky clothing and loud conversations during dinner. One in our party is Gluten Free. Gluten Free: This ship fell short of Gluten free options. While they did a good job at pre ordering meals at dinner for the next day, the options in general were meh. The buffet had two options that never changed. Also, there was inconsistent labeling across the ship for all dietary needs. On celebrity, every edible items in all venues are clearly labeled. We spent a large part of every meal navigating the gluten or settling for food that was unappealing. Read Less
9 Helpful Votes
Sail Date: November 2018
-Way too overcrowded. -Nickle and dime everything even a small bag of popcorn at a show. Want to play bingo to kill time that will cost you. Want to eat at a restaurant that will cost you. -Not enough tables at buffet, if you move ... Read More
-Way too overcrowded. -Nickle and dime everything even a small bag of popcorn at a show. Want to play bingo to kill time that will cost you. Want to eat at a restaurant that will cost you. -Not enough tables at buffet, if you move someone will take your table even if dirty. No service in restaurants you seat yourself, get your own drinks and refills. -Forget going to the gym in the morning, had to go at dinner time when less crowded. --Pools are overcrowded with a lot of people in them with drinks in there hands never getting up to go to the bathroom. -Shows were great. Entertainment was great. -The ship is beautiful and plenty to do on it including zip line, slides, surfing and ice skating. - We were billed for towels that were returned. -Getting on and off the ship were easy. -Do not book excursions through RC, they are short and not as great as described. Read Less
6 Helpful Votes
Sail Date: November 2018
We have cruised with RCCL several times. Our most recent cruises were on Oasis of the Seas. This time we decided to cruise on Harmony of the Seas. The entertainment on the cruise was fantastic. We particularly enjoyed the Reggae music. ... Read More
We have cruised with RCCL several times. Our most recent cruises were on Oasis of the Seas. This time we decided to cruise on Harmony of the Seas. The entertainment on the cruise was fantastic. We particularly enjoyed the Reggae music. The band was amazing. We also enjoyed the food and balcony room it was very spacious and decorative. Our room attendant June was excellent! Our disappointment was in the service across the ship. The manager over the jewelry store was not customer friendly,only concerned with completing the transaction. The dining room management was not very flexible. However, there was one head waiter - ALANA that was AMAZING! We also enjoyed Vintages wine bar! They had an amazing staff. The other areas on the ship were very transactional and only interested in completing the task, not like the other ships that I have been on that created an experience. Even the bar tenders at the pool were rude. I was also disappointed in the number of kids I saw in night clubs and the solarium. I believe I should not have to share my adult experience with kids in the night clubs. I was diappointed that this was not enforced. The HARMONY OF THE SEAS needs to work on creating an EXPERIENCE, not just a TRIP! I think I will go back to OASIS OR ALLURE of the SEAS, all the upgrades are not worth the poor experience I received. Read Less
3 Helpful Votes
Sail Date: October 2018
Overall the cruise was good with the potential of being great!!! BEWARE of the spa services.... I called twice to inquiry about the 5-7 day exercise pass. I thought this would be an opportunity to try cycling. I was told that where ... Read More
Overall the cruise was good with the potential of being great!!! BEWARE of the spa services.... I called twice to inquiry about the 5-7 day exercise pass. I thought this would be an opportunity to try cycling. I was told that where would be other cycling classes and the opportunity to change the time of the class. Went ahead and bought the package. Went down on the first day to verify exercise times, etc. No schedule to be seen until day 4. I went down for class the first official day at sea and was told that class was only available at 9:00 am. On my RC itinerary, it showed class from 4-5 pm. Was told about the other classes, yoga, pilates, etc. but they are all set times. Right before or after the excursions. I took one class and was CHARGED FOR IT! Had to go the customer service to inform them that I had a seven day pass. Which they could not find until I showed them the itinerary, I printed from home. Had prepaid two spa services a facial and Swedish massage. The services were outstanding but again was charged for the facial. Went back to customer services and they adjusted the changes. No One wants to deal with charges that are not of their own making. The staff behind the counters were friendly and helpful but the staff assessing your needs in line need a refresher. Very rude. Read Less
8 Helpful Votes
Sail Date: October 2018
Harmony passenger capacity is about three times larger than any ship we’ve sailed on. A grand experiment, a back to back cruise into the giga ship world. We are in our early (early) 60’s with 35 plus cruise on various lines. We ... Read More
Harmony passenger capacity is about three times larger than any ship we’ve sailed on. A grand experiment, a back to back cruise into the giga ship world. We are in our early (early) 60’s with 35 plus cruise on various lines. We booked a grand suite, mainly for the perks; private restaurant and lounge, private suite sun deck with cabanas, and priority this and that. We’re not fools we read the boards, we didn’t expect exceptional. We hoped that a suite would made a “good” experience great. Certain things were great. The production shows are spectacular! Activities abound: Flow rider, climbing wall, zip line, water slides, ice skating rink, etc. We loved Labedee!! The private suite sun deck was uncrowded both cruises and supremely comfortable. Suite Concierges: These guys are professional and ultra-charming. An invaluable source of information, makers of reservations, soothers of ruffled feathers, problem solvers, and when it is time to disembark they are the holder of the priority key to the elevators and will personally escort you off the ship in less than 10 minutes straight to customs. When you read the Cruise Critic review saying Harmony is good for families, believe it. Expect hundreds if not thousands of kids per cruise. On the first cruise we had 1,200 plus. Second cruise 850, and the Oct 20th cruise is reported to have 1,600. It also helps if you don’t mind children in the adult areas and pools. The main pool deck constantly seems packed even though there are plenty of available lounge chairs. If you want a luxurious pool experience you’ll need to adjust your expectations, as they are more like cauldrons packed with people trying to cool off. Not all suites are treated the same: When booking make sure you understand the suite levels and what you get with them. The information is buried in the FAQ section on the suite accommodations section of RCI dysfunctional website. “Star” the highest is an all-inclusive package with a personal “genie” (concierge on steroids). “Sky” which we were, includes lots of privileges and perks as I’ve mentioned earlier, but “Sea” gets you dinner at the Coastal Kitchen if space is available and not much else. Our “grand” one-bedroom suite was handsome in decoration, and comfortable. A heads up to mobility impaired passengers is that the tub/shower combination has a very high lip and the tub floor is nearly a foot higher bathroom floor. This makes for awkward entrances and potentially dangerous exits. Average Food: The specialty restaurants considering the steep extra charges were good, but not exceptional. We ate at Chops, 150, Jamie’s, and Izumi Hibachi. The main dining room (ate there once) was fine as was the Solarium for dinner. The Coastal Kitchen (Suite restaurant) with its limited menu was safe and acceptable. No meal was terrible but nothing memorable in any venue, no wow moments, and only one “you’ve got to taste this”. Line, lines everywhere: The worst of the worst is the Windjammer buffet. The first choke point are the 4 sink hand washing stations on the port and starboard entrances. The lines routinely back up to the elevators (more about those later). 8 sinks for the thousands of passengers who used it for every meal. Seriously? When it gets hopelessly backed up they start using hand sanitizer. The food is of acceptable quality, with good variation for a 7-day cruise. Finding a place to eat however is no easy task, get used to asking to join people if they have empty seats at their table. Part of the problem is not enough tables, but also how slow the staff is at clearing them once people leave. RCI plays announcement is three languages requesting people leave once they are finished eating. Classy. Elevators: The elevators are THE choke point of the ship and it is mind boggling RCI didn’t figure this out with Oasis and Allure which came before Harmony. The aft bank (servicing Windjammer and main restaurants) is more crowded than the Tokyo subway system at rush hour much of the time. After the first day people figure out that you just cram in, and after the third they figured out sometimes you have to go in the opposite direction (go up to go down) unless you are capable of climbing 14 flights of stairs on regular basis. Meal times were the worst but remember that is much of the day and evening! The front bank isn’t as bad other than showtimes, and we would sometime walk all the way forward take the elevator up or down, then traverse all the way back to our destination. Super convenient! Ho Hum Service: The abysmal passenger to crew ratio (nearly 3 passengers to 1 crew) results in inconsistent and indifferent service throughout the ship. Even the Suite Lounge was not immune, with a lack of personnel to bus tables and take orders. Their practice of rotating the servers nightly so they never get to know you, or your drink preference did not help either. In other lounges, passengers just went to the bar to place their orders for lack of servers. We tried to take advantage of the suite perks, but you can’t stay on deck 17 (Suite Lounge, Coastal Kitchen aft, and Suite sun deck forward) forever. Ultimately when you add it all up what we paid for was more than an all-inclusive balcony cabin on a luxury line where business class airfare is included. The ship within a ship experience didn’t work for us, because at its core the ship didn’t work for us. Too big, too crowded, more floating mall than ship. Lesson learned. Read Less
1 Helpful Vote
Sail Date: October 2018
We have always been told about how awesome RC is. And after seeing the Netflix movie which had Harmony of the Seas in it, Me, my wife and 7 year old daughter were extremely excited about our adventure. With this cruise there were some ... Read More
We have always been told about how awesome RC is. And after seeing the Netflix movie which had Harmony of the Seas in it, Me, my wife and 7 year old daughter were extremely excited about our adventure. With this cruise there were some highs and lows: HIGHS: Incredible entertainment!!! Spacious rooms!!! plenty to do on the ship. The workers at the pool were polite, the room was kept clean, and the musicians were incredible!! LOWS: Only one night did they make an animal out of towels.... At the formal dining, we waited for 20 minutes to get a refill on water... the food wasn't very hot and quite bland... There was an overload of Europeans as it was an October trip (no personal space and allowed their 8 or 9 year old daughter walk around without a top while swimming)... the disembarkation was as bad as Atlanta traffic... BIGGEST CONCERN.......While we were in the Eastern Caribbean and had no weather issues, I did have a friend who was on the Brilliance of the Sea(sickness) for a Western Caribbean... during Hurricane Michael... instead of going around it like other cruise lines... they went through it..... Read Less
5 Helpful Votes
Sail Date: September 2018
We wanted to experience the bigger ships, but didn't realize the crowds would be like Black Friday at Walmart. With big crowds come rude people, parents that allow their children to talk aloud during the shows and performances, obese ... Read More
We wanted to experience the bigger ships, but didn't realize the crowds would be like Black Friday at Walmart. With big crowds come rude people, parents that allow their children to talk aloud during the shows and performances, obese individuals that take up extra space without paying extra fees. If the cost of the ticket was based on body mass Royal Caribbean would not have to go after collecting money from the passangers any way possible. Big New Ships mean big expenses. We also were very disappointed in the shore excursions we chose to purchase. Labadee was overcrowded and the excursion we chose started late, which made us almost miss the lunch meal. Half the serving line had been closed already when we returned. St. Maarten was pitiful since the hurricane last year. Still only 40% or less recovered. The shopping district is mostly rebuilt but the remainder of the Island is still devestated. Again overcrowded tour bus and destinations. There were only one other ship in port and I cant imagine how it would be with 5 large ships in port. The San Juan Port was the best of all ports but we were docked there the least amount of time of all ports. So rich in history and very little time to discover the beauty of this culture rich destination. As for the ship, it is a beautiful vessel, magnificant in every category. The food is amazingly delicious, the staff is superb, and the amenities are well layed out. But too many people. As the reviews that I read before our cruise stated RCI is more about numbers than quality of your cruise experience. Did I complain while on board? No. I felt that stating my dissatisfaction online would receive more attention. Read Less
1 Helpful Vote
Sail Date: September 2018
Sailed 02 Sept 2017 and 01 Sept 2018. The amenities, activities and enjoyable fun locations throughout the ship are truly something to behold and be enjoyed by vacationers of any age. The staff is amazing, friendly and courteous to a ... Read More
Sailed 02 Sept 2017 and 01 Sept 2018. The amenities, activities and enjoyable fun locations throughout the ship are truly something to behold and be enjoyed by vacationers of any age. The staff is amazing, friendly and courteous to a fault. The menus has changed and so have the options as well as the food. The food 2017 was excellent wherever you dined, this year, the main dinning room food was barley fair to good and the dinning room was under staffed. Specialty Restaurants are a different story, excellent as always. The private Island is always a treat for all ages and offers something for everyone. Jamaica has a nice secure shopping area and all excursions should be booked through RCCL. Jamaica is not the place to wander off or try to save a few dollars. Mexico can be fun for all All the shows are professionally done and are not to be missed. The Harmony is the destination for a fun family vacation. Read Less
4 Helpful Votes
Sail Date: August 2018
I chose this ship because it is one of the largest in the world, and thought it’d be more comfortable—boy was I wrong! My husband and I went during the last week of August because school was already back on in Miami, however the ... Read More
I chose this ship because it is one of the largest in the world, and thought it’d be more comfortable—boy was I wrong! My husband and I went during the last week of August because school was already back on in Miami, however the Harmony ship was still overwhelmingly packed to capacity and swarmed with kids. Kids weren’t the problem, although most of these were bratty, spoiled, and just plain misbehaved (I have 2 children of my own). Parents could care less if their kids were being disruptive or bothering other guests. 2 kids in particular we’re looking over their booth onto my husband and I as we were having breakfast one morning. Had one lady physically force-feeding and holding food into her child’s mouth so he would eat it, all while he was throwing a huge screemimg tantrum. Parents: If your kid isn’t hungry, he just isn’t hungry. No need to ram food into his mouth! Any Doctor will tell you, when kids are hungry, they’ll eat! You can forget about going to the Windjammer Buffet for breakfast between the hours of 10am-11:30am. You won’t find a seat and your eggs will be cold by the time you find one. The manager had to come out and assist me in finding a seat, and the rude people on the ship, would still run and take tables from him as he was trying to get us one (mind you, we were only 2 people). That was nice if him to help us, but he really needs to work on correcting the issue on the daily for the remaining guests. There’s something very wrong at that buffet. People trying to get their food don’t look at other guests, they plain up get in front of you or skip you, take freaking forever to get their damn food, or just bump into you and your plate of food! Absolutely ZERO Towel Animals were made for us, and everything from seating reservations to special buffets reservations were only for their Star Rated or Pinacle Guests (guess you need to travel with them several times before they even consider giving you any kind of attention)! The cruise director Abe, was annoying as heck. Seemed more concerned about selling his coffee mug than about the guests. Only saw him on tv and he annoyed the heck outta me—sort of like the crowds on the ship! Photographs on the ship. Again, huge lines, so you’ll need to get ready super early, or wait until after 10pm to take your pics. Photographers will be around until 11pm, particularly on formal days. Their photographers are horrible. They need to call the ones from Carnival she they can get tips on how to get it done. I buy all my photo packages from Carnival. We took over 40 pictures, if we found 5 we liked, it was too much. The body language on one of the photographers was horrific. You could clearly tell he just didn’t want to be taking photographs. And people have been eating 3 meals and fattening snacks in between, photoshops some of the pics of use less magnifying on your lenses. We looked gigantic and misposed in 80% of the photos. If you wanna sell the pics, do a better job at photographing people—if not, don’t do it! On to the better part of the trip. DO AND I ABSOLUTELY MEAN DO, GET THE DINING PACKAGE!! I can’t stress it enough. It won’t spare you the aggravation at breakfast time, but at least you’ll be able to have several meals in peace without the heavy crowds and the having to wait in exorbitantly long lines for a meal. A lot of the specialty dining restaurants had really unique experiences (i.e. Wonderland Restaurant), and the food was good. The food was also good, but only if you’re willing to wait for an hour in line at the complimentary restaurants. Royal really needs to get it together with the lines and wait times in their complimentary dining areas, or charge cheaper for the specialty dining packages, particularly in the Windjammer Buffet. I have never in my 12+ Cruises seen a buffet as agonizing and tormenting as this one! HORRIBLE!! The drinks, particularly the Miami Vice were well made and tasty. We had over 30 drinks on the ship, just 2 of them had the RCI Stirrers. Each and every drink should have these. What Royal is not getting is that guests are spending their hard earned money on their ship. The experience better be right! Guess we needed to buy the drink no package to get those?? Overall, my husband and I just didn’t feel the love on this ship—AT ALL! I really enjoy the service at Carnival Cruise Lines way better. Sure their ships aren’t as nice looking, but their staff make us feel important, and we’re relaxed throughout our trip, not agonizing over the big crowds and wait times. Get it together Royal Caribbean!! Read Less
8 Helpful Votes
Sail Date: August 2018
This is our 4th family sailing on the Royal Caribbean. We have always thoroughly enjoyed our cruises. We were shocked and disappointed to see some changes this time, of course changes to make us pay more and for Royal Caribbean to ... Read More
This is our 4th family sailing on the Royal Caribbean. We have always thoroughly enjoyed our cruises. We were shocked and disappointed to see some changes this time, of course changes to make us pay more and for Royal Caribbean to make more money. ROOM SERVICE NOW COSTS MONEY It used to be free, they changed their policy one year ago. There are NO CHANNELS TO WATCH ON TELEVION IN THE ROOM. MOVIES IN THE ROOM COST MONEY--THEY USED TO BE FREE. No room at the pools, too many people and pools too small. On sea days no way to get a chair at the pool unless you wake up by 7am to catch a chair Food choices at the Windjammer Dining Hall have also decreased, less choices and less quality of food. On tthe positive side: Service at the Windjammer is excellent, they serve with a smile. Ship is beautiful, very pleasant. Crew members are nice and helpful. Our cleaner for the cabin was excellent. Our shore excusions were very expensive, not worth what we paid. Read Less
4 Helpful Votes
Sail Date: August 2018
The boat was amazing, the entertainment was good. Loved the AquaShow the most. Biggest complaint would be the FOOD. I am a big Food person, and love enjoying good, high quality, tasteful food selections. Aside from the specialty ... Read More
The boat was amazing, the entertainment was good. Loved the AquaShow the most. Biggest complaint would be the FOOD. I am a big Food person, and love enjoying good, high quality, tasteful food selections. Aside from the specialty restaurant that we tried (Jamie Oliver's Italian restaurant where we were pampered with excellent service and food - shout out to our server AVEENASH), the Windjammer provided the most variety and quality for food. I have been on 6 other cruises (first time on Royal Caribbean) and always look forward to my dinner in the Main Dining Room with the fancy menu and tasty food selection. I was HIGHLY disappointed in both the food quality and service for multiple reasons: SERVICE: We chose "My Time Dining": -Sometimes our water was not filled when empty -Dirty glassware with lipstick one night -Food was ordered and forgotten MULTIPLE times (this sometimes happens on the other cruises I have been on, but it was a nightly occurence on this ship) -Long wait times for food to arrive -napkins and cutlery missing on table -Mixing up our food orders (food served to the wrong people) -Bussers didn't clear plates timely -Forgot to dress Caprese salad with Balsamic dressing for some at the table -Never offered fresh ground pepper or fresh parmesian -Many nights did not offer coffee -If coffee ordered by guest, would not bring creamer when asked -Servers always seemed to look BUSY and forgot things, were late in service....MAYBE NEED MORE STAFF?? FOOD Again, we always look forward to the Main Dining Room food choices and quality. This time around, we were highly disappointed for the following reasons: -Food was not hot, but warm or luke-warm. Very unappetizing. Occured most nights. -Bread selection was so-so. Always room temperature, not warm. Bread at Jamie Oliver's was amazing though. -Food had no flavor. Example: The indian vegetarian koorma did not seem to have any indian spices and the plain vegetables that were served in it looked so unappetizing. -The ice cream was ALWAYS melted/melting. I hate that. -I am a HUGE dessert fan/snob. The dessert selection was sub-par all over the ship. Did not enjoy unless at Jamie Olivers. Summary: baked alaska was melted, carrot cake didn't take like carrot, hazelnut didn't take like hazelnut, molten lava had no "lava", the cookies on the ship were AWFUL - all hard and no flavor -Lobster bisque was terrible, did not taste like any lobster bisque i have ever had -Lobster tail meat was such a small portion you could barely see the meat. It was embarrassing to be served this way. Photos were taken -Not enough variety of CHILLED soups - only strawberry. What about cucumber, asparagus ?? -Fruit wasn't ripe on the fruit medley -Not enough vegetarian options available on the menu or was told could NOT make the item vegetarian. -Beef entrees were good -Garlic bread was always hard -Salad that was supposed to have Prosciutto on it had bacon bits instead - seriously?! -Banana split had no banana -Cream mushroom soup was terrible -Calamari was BAD. How can Jamie Oliver's be GOOD, but the one in the Main Dining Room be that bad?? -Seafood linguini no flavor and warm -Pork tacos were actually good -mushroom risotto was actually good -Cherry jubilee tasted like cherry jam with melted vanilla ice cream -Blue cheese dressing was watered down/thinned out with little/no blue cheese -onion tart was good JAMIE OLIVER'S ITALIAN RESTAURANT -Food and service was excellent and beat anything we ever had in the main dining room. Aveenash was our waiter and was extremely punctual, food served on time and cleared immediately. Went above and beyond to ensure we had a great dining experience and we actually came back a second time before the cruise was over. -Just because you pay to go to a specialty restaurant does not mean the Main Dining Room should not offer the same quality of food. We are paying to be on this boat and to have a good dining room experience, and that is not what we got. ROOM ATTENDANT IWAN was great. Thank you so much for keeping our room clean and tidy. PHOTO PACKAGE Photo packages extremely overpriced for digital copies - you've got to be joking to pay that kind of money. Plus, the photos and lighting weren't even that good, especially for DARKER SKIN TONES. Some of the photos you couldn't even see my husband's (who is African American) face in the picture. He just blended into the background. Read Less
3 Helpful Votes
Sail Date: August 2018
This is not our first cruise on the Oasis class so I find us doing some comparison between all the Oasis ships. The ship is similar to the other Oasis class with the difference of the slides, shows, and some other tweaks. The service ... Read More
This is not our first cruise on the Oasis class so I find us doing some comparison between all the Oasis ships. The ship is similar to the other Oasis class with the difference of the slides, shows, and some other tweaks. The service from the MDR, Specialty Dining, Buffet, Room Cabins, and other Cafes are great. Unfortunately, there are also some things that need improvement. 1) The other Oasis class seem to do better in controlling crowds. For some reason, I feel the crowd and long lines of Harmony. There seems to be LONG LINES to do anything on Harmony. 2) The kids camp needs some innovation. The kids would rather venture out outside the camp than they did when they were in the other Oasis line. The counselors are always OUTNUMBERED. They are not as personable as the Oasis. I remembered the counselors on the Oasis would give the kids high fives and just goof around as kids. The counselors on this ship seems like they are just doing the normal routine in and out. The camps also didn't offer anything new and exciting to the kids. It's the same program year after year. They should come up with cool cooking class or experiment class rather than the same GAGA ball all the time. 3) Café Promenade is ALWAYS pack with only one person doing the specialty coffee. The LINES are always long through out the day. I am always trying to avoid the long lines but Café promenade was the only place that serves the specialty coffee (aside from Vitality spa which I didn't know until Day 6) The Buffet Bar and the Park Café doesn't serve the specialty coffee like they do with the other Oasis line, quite a disappointment. Coffee is a big thing to some folks lol Harmony was great but I didn't get the wow effect which lead us to try another cruise line. Read Less
3 Helpful Votes
Sail Date: August 2018
The Negative: *If you like amusement park crowds and lines this is the cruise for you. *Don't try to use any of the pools on sea days. *The buffet food is on par with Hometown Buffet quality. Get in the cattle line. *The ... Read More
The Negative: *If you like amusement park crowds and lines this is the cruise for you. *Don't try to use any of the pools on sea days. *The buffet food is on par with Hometown Buffet quality. Get in the cattle line. *The main dining is equivalent to the food that you get at any large conference. *Crappy internet is way over priced and a lot of buffering. ($200+ for 2 devices) *Add on charges can add up quick. We had an additional $1,700. (bottled water, a few smoothies, 3 night fine dinning package, 1 excursion and tips) *Don't book through Air and Sea--we were told that you left the ship 11:00am-12:00 pm on departure day. Two flights home that day--1:05 pm and one at 7:51pm. Did not pay attention to this, until we found out that last departure off ship is 9:30 am, during cruise. Meaning we would be spending over 10 hours in the airport. When attempting to change our flight to earlier, were told that it would be $324.00 a person--we had 4 people! We changed through our airline for $300.00 total. Don't you think the booking agent should have known this and saved us the time and trouble and money! The Positive: *The entertainment was good. *Lots of activities for teens. *The ship is kept very clean. *Service from the stateroom attendant and wait staff was very good. Read Less
4 Helpful Votes
Sail Date: August 2018
I chose this cruise because it looked very entertaining and packed with a lot to do. Unfortunately things were all sold out so we didn’t get to experience any of the excursions. The private beach in Haiti was packed with rocks seaweed ... Read More
I chose this cruise because it looked very entertaining and packed with a lot to do. Unfortunately things were all sold out so we didn’t get to experience any of the excursions. The private beach in Haiti was packed with rocks seaweed and urchins so we didn’t really get to enjoy the beach. Speaking of beach there was a $7 charge per person including kids for. Water taxi to transport us to the beach in St.Maarten.Ideally it sounds cheap but if you didn’t calculate that into your spending money it can become pricey. The dining staff was amazing,however being someone with an onion allergy I couldn’t enjoy the food since virtually everything(hotdog,hamburger,BBQ sauce etc) all had onions in it.The boat was very beautiful and clean for the most part however I was very disturbed to find an open condom in a common are where kids venture(Studio B).Aside from the neighbor kids sounding like they were coming through the wall I found it very hard to sleep on the two beds that were pushed together to make a king bed. If your the type of person who toss and turn in their sleep I can assure you that the dip in between the two beds will hurt your back. The ship was really crowded so the pools and hot tubs where hard to enjoy,But I did enjoy the flow rider and zip line (when I finally got to do it) . Final word of advise is to please save all of your money for this trip virtually everything cost. Read Less
1 Helpful Vote
Sail Date: August 2018
We have been sailing with RC since 1990. We have never been disappointed with their new ships. We sailed on August 4/2019 Eastern Caribbean. Let me just say, on each of their new ships upon entering into their ships we have been awed & ... Read More
We have been sailing with RC since 1990. We have never been disappointed with their new ships. We sailed on August 4/2019 Eastern Caribbean. Let me just say, on each of their new ships upon entering into their ships we have been awed & totally wowed. This time we felt that The Harmony of the Seas was a generic version of the Oasis & Allure ship. We found the colors of gray & taupe totally boring! It lacked the brightness, the European fineness of its sister ships. We were not alone, many of the passengers that were on the Oasis & Allure felt the same way. The dining rooms were not as grand, they lost their spiral staircases & beautiful crystal chandeleirs & we missed the singing of the crew on nights that specialized in Italian night & other special nights. We did not like their selection of 90,s music in the promenade. We loved Disco night on the Oasis & Allure & loved the bridge that went across so that the crew could entertain its passengers. The Harmony did not have the bridge & the music was not great- the people did not relate to it as well as the Disco night on the Oasis & the Allure. We must admit that we found the food in the Windjammer & Dining room excellent & the service on board the ship awesome! Customer Service on this ship was the best! The entertainment on board the ship was a little disappointing! Grease was awesome & the cast did a great job, Sandy sounded & looked a lot like Olivia Newton Johns. The ice skating show was awesome! Probably the best ice show comparing with its sister ships. We did not like FineLine (some guy comes out twirling around wearing a huge skirt & carried a whip) & we did not find the show Columbus entertaining at all- it made no sense! The ports to Puerto Rico & St. Marten were just OK. We were in Puerto Rico just a few hours not long enough to go anywhere to far away. Our beach in St. Marten was a disappointment on Orient Beach (Bikini Beach had lots of seaweed all along the beach). We are truly loyalists to RC, we feel that they do cruising the best. We will be going to Italy next year on the Oasis & are looking forward to it! Our favorite two ships are The Freedom of the Seas & The Allure! Read Less
5 Helpful Votes
Sail Date: July 2018
This was a family & friends cruise. Royal Caribbean was chosen based on my long time positive cruise experience with it. The ship was chosen since it's a newer ship and in the same class as the Oasis and Allure. Previous ... Read More
This was a family & friends cruise. Royal Caribbean was chosen based on my long time positive cruise experience with it. The ship was chosen since it's a newer ship and in the same class as the Oasis and Allure. Previous cruises on Oasis and Allure were good. Overall the Harmony cruise was good but there were was an issue that required a top level manager's involvement to rectify it. Once he interceded, the issue was resolved. I had a boardwalk room which was nice. The Aqua Theater was visible and the shows could be viewed from the balcony. The elevator situation on this ship was totally unacceptable. There was ALWAYS a wait for an elevator. I never experienced this on any other ship. The wait was long and when the elevators stopped they were always filled and so the wait would continue. It was normal for 3 or 4 elevators to be packed before you could actually squeeze into one. The food was less than desirable. The cruise was good and ship nice. But I really don't think it met the RC standard that I've come to know and enjoy Read Less
6 Helpful Votes
Sail Date: July 2018
Chose the cruise because of all of the activities BUT if you are going to relax forget it! You need reservations for everything shows, skating, aqua theatre, dinner....everything. Show spots are gone and you can’t see the show. Same with ... Read More
Chose the cruise because of all of the activities BUT if you are going to relax forget it! You need reservations for everything shows, skating, aqua theatre, dinner....everything. Show spots are gone and you can’t see the show. Same with ice skating. Not enough reservations available for number of people who want to go. It is the story of this cruise ...there are many features you will never get to use due to crowds. Some food was also less than stellar. Instant mashed potatoes...really? Yuk! And a can of coke $4.15 unless you order it from room service after 6pm. Then it is $4.15 PLUS a service charge of $7.99 so more than $12.00 a can! I felt overcharged on many things on this cruise! Internet was faster than most ships but had to sign on daily with the password they give you. And many times internet would flick off and on. Internet runs about $97 if you book before the cruise and that is only for one device. Service was good on board. Lines for anything that did not require a reservation including elevators. I think I would go back to smaller ships. Royal Caribbean seams to be making many changes and most costing more money to the passenger. But going on a big ship to be able to enjoy the amenities doesn’t work if you can’t provide the services advertised. Bring your credit card is my recommendation because you will really need it! Read Less
Sail Date: July 2018
New ship lots of lateral space but too many people. Lordy lordy, it's like an ant colony on the move. Room (Junior suite) smelled like a smoker's convention locker room and very Dusty. Balcony very large and bumped out for a ... Read More
New ship lots of lateral space but too many people. Lordy lordy, it's like an ant colony on the move. Room (Junior suite) smelled like a smoker's convention locker room and very Dusty. Balcony very large and bumped out for a better view. Hallways are a bit too narrow for two people to get by specially when you consider the fact that most cruisers are on the heavier than average size. Embarkation was smooth but getting back to the shop from ports of call were very slow and long. Food was great all around the ship. Service was equally great. The pay restaurants have gotten too expensive for the value. Entertainment was great despite the long lines and the ticket requirements. Central Park area was very relaxing and romantic specially when the live smooth music was being performed (classical guitar was my favorite). Over all it was worth it but I still hate the nasty Stinky room. Read Less
Sail Date: July 2018
Beautiful ship, great activities, appreciated the cleanliness, and great workers and staff. Our room was very comfortable and the shower was awesome! We had the Drink Packages and they were well worth it. Drinks were great and the ... Read More
Beautiful ship, great activities, appreciated the cleanliness, and great workers and staff. Our room was very comfortable and the shower was awesome! We had the Drink Packages and they were well worth it. Drinks were great and the bar staff were very courteous and gave fast service. Thumbs up for the recreational staff. The swimming pool games were awesome. Dining was not as good as expected in the main dining rooms. No problems with wait staff just blah food. Desserts were good. The Windjammer buffets were great. We enjoyed those. Sorrento's pizza was awesome. We ate it a lot. Ate at the Chops Grille and it was absolutely the highlight of the dining experience on the ship. Very disappointed with the excursions. Atlantis was beautiful but we couldn't do anything until 10am and rode two rides before going back to the ship. TOO expensive for the short time available to be there. St. Thomas was not ready for excursions after the hurricane. St. Kitts was beautiful but we opted to only shop on the pier. Very clean there. We would love to go on Royal Caribbean again but thought it was too expensive for what we experienced. We drove 1400 miles excited about this cruise and 1400 miles back home only to have our car totaled before we got home. Thanks for the overall experience!!! Read Less
2 Helpful Votes
Sail Date: June 2018
Chose this cruise in order for my husband and I to travel with a group of friends. Was under the false impression that Royal Caribbean would be better than Carnival, I did not find that to be true. I am OK with having children and ... Read More
Chose this cruise in order for my husband and I to travel with a group of friends. Was under the false impression that Royal Caribbean would be better than Carnival, I did not find that to be true. I am OK with having children and teenagers aboard the ship, but I assumed Royal Caribbean would have areas for adults to have some solitude, I did not find that to be true. I would’ve liked to have had more opportunities to learn some of the casino games such as roulette and craps. My husband was disappointed that he couldn’t get a decent deal in the package alcohol drinks because I don’t drink and he did not want have to pay for two packages. This was my first royal Caribbean cruise, I don’t rate it as being any better than the other cruise lines. Enjoyed Princess Cruise lines private island excursion more than royal Caribbean private destinations, We were treated much better on their excursion as for being provided water and cold towels. Read Less
Sail Date: June 2018
This was a group cruise with friends and family. I felt like some of the shows went over the top of being suggestive in content. I didn't care for the bad language and/or suggestive nature of the shows. I don't believe you ... Read More
This was a group cruise with friends and family. I felt like some of the shows went over the top of being suggestive in content. I didn't care for the bad language and/or suggestive nature of the shows. I don't believe you have to be nasty to be funny. I did research on the excursions prior to sailing and made selections accordingly. The selection of the menu in Windjammer did not vary much from day to day. My steward was excellent. Guest services assisted me in two different areas and were most helpful. I enjoyed both shore excursions. I especially enjoyed the Jet Ski excursion on Labadee. Wasn't sure who could attend the beach party and barbecue on that port. I felt like the selection of no cost dining could have been more easily located on the ship. I did not travel with children, though with it being a summer cruise, there were plenty of children on the ship. I don't think I will be going on an RC cruise again in the near future. The cost of the cruise is the deciding factor for this. Read Less
2 Helpful Votes
Sail Date: June 2018
Wanted to try a different cruise line.Nicely decorated and clean stateroom. They do this thing that requires you to put your door key in the light switch. If you remove it all the lights cut off. Problematic if you leave and someone is in ... Read More
Wanted to try a different cruise line.Nicely decorated and clean stateroom. They do this thing that requires you to put your door key in the light switch. If you remove it all the lights cut off. Problematic if you leave and someone is in the restroom. Our Housekeeper Winston was awesome and a genuine pleasure to see each day. Those folks work hard. My three biggest issues are first, I could not understand most of the staff. They are from the Philippines or India primarily with extremely heavy accents. Very pleasant but English was not their second or third language. I gave up asking questions or attempting to have any conversation with staff after saying," what?" a lot. Secondly, there is always an upsale. It never stops. It became annoying. Jewelry, dinning, etc... lastly, the Main dinning room food quality is non existent and served under temperature. Upscale menus but poor quality. The experience for me lacks a polish and management oversight. They try hard but miss the mark. Also the language barrier made it difficult to do anything other than point and order. Don't ask any questions, you will not understand the response. The musicians and other talent were great. Saw just about every show or act. Enjoyed them all. I will stick with Disney Cruise lines for now on. The Harmony is amazing but crowded. By the time I was done with the bev packages, tipping, internet options for the teens I was hoping to avoid etc... I could have gone Disney. Read Less
4 Helpful Votes
Sail Date: June 2018
THis ship is amazing! Beautiful, clean, and the staff is wonderful! Entertainment is top quality. There are just too many people packed onto this boat! I feel RCCL has tried to put too many people for more revenue and taken away common ... Read More
THis ship is amazing! Beautiful, clean, and the staff is wonderful! Entertainment is top quality. There are just too many people packed onto this boat! I feel RCCL has tried to put too many people for more revenue and taken away common space areas with dining options that cost extra $. I understand their attempt to make more revenue, but it is at the expense of the comfort of the guests. We had to wait on long lines for everything- even eating. There was hardly a space to get in the pool, without being kicked in the head! We got frustrated dealing with crowds everywhere all week. The lines for the slides and flow riders wasted so much time. Some days my kids waited an hour for their turn. We are long time cruisers and it did not use to be this way. It’s all about making money now- the common areas don’t make RCCL money I guess. Read Less
9 Helpful Votes
Sail Date: June 2018
This may be a little long but I will try my best to make it informative and helpful. We were a small family and friends group, 7 people, ages 18-79. The booking process was extremely frustrating. If you add up all the hours I was on the ... Read More
This may be a little long but I will try my best to make it informative and helpful. We were a small family and friends group, 7 people, ages 18-79. The booking process was extremely frustrating. If you add up all the hours I was on the phone trying to get things booked correctly, choose nearby cabins, book shows/dinners, etc....., it would add up to several days, mostly waiting on hold or getting transfered around! Although I'd booked directly, I finally brought in a travel agent to help (mostly because I wanted to know the moment the dinners and shows opened up for reservations). It didn't help as much as I'd hoped (you don't need a travel agent unless they REALLY, REALLY have some secret or special knowledge or experience!) Also, while RCCL allows you to do this, they must hate when you do because once there is a travel agent on the booking, they really don't want to talk to you at all. I suspect you get much better service when you book directly and don't use a travel agent. We chose this cruise for the ship; I'd been wanting to sail on the Harmony (or at least one of the Oasis class ships) almost since they came out, especially for the atrium balcony cabins (overlooking Central Park or the Boardwalk). 2 of our group had Central Park balcony cabins and the younger group chose an oceanview balcony. Both were pretty standard cabins and we enjoyed both views. There was a little bit more noise during the day in the Central Park cabins than we expected (and this would be maybe even more true of the Boardwalk view cabins) because both are open at the top so you do get some of the sounds from the pool deck (music starts pretty early). Because they're open, you can also still step out on your balcony and get an idea of the weather before you leave your cabin. We'd book these cabins again. The staff is obviously trained first for professionalism and secondarily for fun so they are all very good and friendly but if you enjoy the playful, fun room stewards and waiters that you might have experienced on other cruise lines, it may be hit or miss on this one. My mom and sister had a great room steward. Our other two cabins were serviced by someone whom we rarely saw and so it was a little disappointing but for the most part, our cabins were adequately serviced. The same is true in the restaurants. One of the specialty restaurants and one of our main dining nights, the waiters were sort of just going through the motions but the other nights, it was good. Don't expect them to make a big deal of your celebration though. We told every restaurant that this was a celebration cruise and specifically told two of them that we'd like to do something special for our celebrant (High School graduation) but we never got anything. The best you can expect is the waiters singing "Happy Birthday" but we weren't celebrating any birthdays. The worst source of frustration onboard was the shore excursions! They do not have an adequate number of the most popular excursions so if you have something particular you want to do, do NOT wait until you're onboard to book! We got to do almost nothing that we wanted and because it rained in St. Thomas, we didn't even get to do those at all. While they do use third party excursion companies, RCCL needs to take more responsibility when things go wrong. We had one tour take off extremely late, costing us a chunk of the tour and when we got there, the biggest attraction wasn't work (and we waiting in line for 45 minutes to find out!) One St. Thomas excursion was cancelled up front due to the rain but the other forced us on a bus, drove us 30 minutes to a shack in the middle of nowhere with barely any cover where we spent several hours huddled in the few dry spots watching a monsoon like rain! Even the path to the restrooms was not covered so you had to dash through pouring rain to get the the restrooms and then the roof was leaking so the restroom had about 2 inches of water all over the floor (gross!) We also went without lunch that day because they grill was also out in the open so they weren't even making food! Royal Caribbean's standard compensation if anything goes wrong is 10% off. We had to fight tooth and nail for 50% off the first shore excursion and a full refund on the last one (the one that got cancelled was automatically refunded). The food is OK, a few random dishes that we loved but mostly just good, not necessarily great! The best specialty restaurant is Wonderland for sure! You have to do it as it is truly an experience. Izumi Hibachi was also worth paying extra for. I could have skipped Jaime's but my sons like Italian; however, it is RUSTIC Italian, not our style, so be prepared for that as you will not get traditional Italian dishes. Chops Grille was pretty good but our steaks weren't all prepared as we asked and we didn't have time to send them back. I didn't care for the shareable sides and would've just preferred that each person got to get the sides they really wanted (we wasted a lot of food because the waiter brought out two of every side that anyone ordered even if only one or two people wanted it). The Entertainment is enjoyable but it will be very hard to get anyone to help you to plan your daily schedule to make sure your shows, dinners, and whatever else you want to catch at night all coordinate. You absolutely have to book as soon as the reservations open up to have any chance of getting the dinners, shows and other days or times you want for activities! Even then, they will not help; they are just order takers so plan to spend hours on the phone arranging your daily calendar (if you care) because you may get a few days booked and then realize there's no other day to see a show or get the dinner you want and you'll have to start rearranging (I was crying by the end of it all, very difficult!) While I know some people prefer to eat later, as do we, I'd actually suggest booking the earliest dining times that you can so that you can fit in more of the nightly activities. Most of the shows and other entertainment happen starting around 7pm until about 10pm so if you have a dining time of 6pm or later, you will miss some things (again, if you care). So, overall, the best thing about this cruise is the ship itself. It's beautiful and large and has more bars, restaurants, and activities than you'll probably even have time to fit in! Royal Caribbean tries to position themselves right in the middle of the "mid-class" cruise lines so it isn't as fun as Carnival nor is the food as good as Norwegian but it's a good compromise if you don't mind the middle ground. If you are stuck between a couple of itineraries, choose Carnival if fun is most important, Norwegain if food is most important, or Royal Caribbean if the ship itself is most important. Pros: the Ship; the Staff (mostly); the Entertainment Average: the Food; the Cabins; the Shore excursions; embarkation and disembarkation Cons: the booking process for EVERYTHING! Problem handling. Lines. and the disconnect between all the different departments. You will have to kick, scream, cry, yell, make a scene if RCCL or their partners make any mistakes because they are all about the $$$ and really don't like to have to refund any of it. Tips: *Do book absolutely everything ahead of time, including My Time Dining, shows, shore excursions, and specialty restaurants (reservations open up about 90 days out)! *Book at least a year in advance for the best cabins, especially if you are going to have more than one and want them nearby, even farther ahead if you want connecting staterooms. *If you want to do Rising Tide bar, notice the "departure" times. Sadly, you'll have to schedule it just like anything else but it won't be in your daily planner. *Get to the shows no less than 30 minutes ahead to get good seats, more for the "open" seating shows. *Everything at On Air will probably require you to get there about 1 hour prior or require you to stand and watch for the people who are leaving before the activity you want to do (there'll be a mad dash for the tables/chairs as they clear). The room is grossly inadequate in size for many of the things they schedule there! *Get in line on embarkation day for a wrist band. It's worth it if you don't want to carry your key card everywhere. *Disembarkation: night before-decide what you're willing to miss to do your packing or if you want to just carry all your stuff off yourself. The porters will have all bags cleared from in front of the staterooms between 10p-midnight and the activities don't stop until about 2am! Day of... you can wait to get off the ship; they don't really enforce getting off by your station numbers -you can sleep in longer and you won't have to stand in line so long but all the restaurants will be shutting down around 8 or 8:30am so make sure you get any food or drink by then (check the Cruise Compass for exact times). *Transfers are cheaper if arranged separately; we used T/I Tours and were very happy with them. Read Less
Sail Date: June 2018
We cruse with Royal often so we couldn't pass up this ship/cruse. There were 13 of us - a challenge on its own. Unfortunately we were very disappointed in the food all around this time. This certainly put a damper on our ... Read More
We cruse with Royal often so we couldn't pass up this ship/cruse. There were 13 of us - a challenge on its own. Unfortunately we were very disappointed in the food all around this time. This certainly put a damper on our experience seeing as though we look forward to the meals and are both chefs. We look forward to dining out. The others in our group were disappointed as well. Staff are friendly but can be over the top/borderline intrusive. Need to know when to back off/walk away. The night life was lacking as well. Greater variety needed. Shops on the ship are limited, and rarely change. We always fill out the ship surveys but don't see changes. The vacation is expensive and we hope to see improvements. The ship is clean and well maintained. The staff are always pleasant and willing to assist you. Pools are crowded but have to expect that wit 6400 guests Read Less
Harmony of the Seas Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Enrichment 2.5 0.0
Service 3.0 0.0
Value For Money 4.0 0.0

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