25 London (Greenwich, Tower Bridge, Tilbury) Senior Cruise Reviews

We booked this cruise mainly for the price. For 15 nights we paid what we would normally pay for 7 so thought it was a good deal. Very very wrong. First mistake was choosing- accidently- the 'free coach and ferry' option. ... Read More
We booked this cruise mainly for the price. For 15 nights we paid what we would normally pay for 7 so thought it was a good deal. Very very wrong. First mistake was choosing- accidently- the 'free coach and ferry' option. Information was very scant and nothing was confirmed until the actual tickets arrived. Did not get any response from emailing CMV customer services for information. The cruise we chose did NOT start at Tilbury on board the ship. We had to be at Tilbury for 11.00 pm when a coach collected us and took us for a 2 hour drive to Dover. At Dover we boarded the 02.00 am ferry to Dunkirk. From there was a 3 hour drive to Rotterdam to join the ship. Although the journey was very comfortable and went smoothly, it was totally exhausting as sleeping on a coach is not ideal. We did not know this until it was too late to change or cancel. If we had known we would not have booked. To actually get on the ship at Tilbury would have been another £400 for the 2 of us. On arrival at Rotterdam we were checked in quickly and efficiently and taken straight to our cabin 6228 on deck 6 as we were told it was ready. When we got there the cabin steward was still cleaning it. Probably the worse cabin we have ever seen. 2 single beds with 2 very small duvet covers with surplus cover hanging over the edge. Very old furniture - in fact we went on this same ship 10 years ago when it was the Ocean Village and the curtains were exactly the same as was was the furniture. We prefer to use the buffet on cruises simply because we are not the type of people who 'dress up' for dinner and neither do we like sitting around a table with up to 6 other people. This was the first cruise out of 16 we have been on where the buffet was open only at certain times of the day. Breakfast was from 7 - 9.30 - lunch was 12 -2, afternoon tea was 3.30 to 4.30 and dinner was 6 - 9.30. In between there was only tea and coffee machines available. And NO water. Unbelievable considering we were visiting hot countries and water is essential. The food was absolutely disgusting and we actually thought we were on a vegetarian cruise. I have never seen so many dishes of vegetables. Cauliflower curry, undercooked fried fish, cold potatoes, chips only served twice in 15 days (not that we live on chips but the are always a good standby). Most nights and indeed some afternoons we lived on burgers from the alfresco bar on deck. This had a great choice of fast food - burgers or hot dogs! At least they were edible. At 3 different ports we ate off the ship purely out of hunger! Entertainment was awful. The theatre had the ships cast dancing and singing every other night and they were very amateurish. Singing was terrible and very loud. There was a 'famous guest impressionist' who nobody had ever heard of and we walked out after 5 minutes. Did not sound a bit like any of the people he was supposed to be impersonating. There was little or no entertainment inside the ship apart from quizzes, bean bag skittles, bingo and more quizzes. A BBQ on deck was a wash out as it was started during pouring rain and just moved under shelter. On sea days of which there was 8 there was no extra entertainment laid on at all. We quickly noticed that the crew were only friendly if you were spending money at bars or in the coffee shops. Public areas were the one big difference. Absolutely spotless, and it was clear these areas were where the money had been spent on refurbing. All very comfortable and nicely decorated. Unfortunately ALL the windows looking out to sea where so dirty you couldn't see out of them. Overall the worst cruise we have ever done and would not have booked it if more information was available. With any other cruise line you could find out absolutely anything and everything before you book to make deciding easier. Read Less
Sail Date October 2019
Fact Finders review Vasco da Gama Half World Cruise Tilbury to Sydney 9 October – 2 December 2019 The facilities, services, design and layout of the ship presented very well, despite its age of 27 years, in the pre-cruise promotional ... Read More
Fact Finders review Vasco da Gama Half World Cruise Tilbury to Sydney 9 October – 2 December 2019 The facilities, services, design and layout of the ship presented very well, despite its age of 27 years, in the pre-cruise promotional material. The itinerary crossing two magnificent oceans and the Panama Canal was just perfect for us. However, our cruise experience was devastated by the lack of appropriate maintenance or upgrade of Vasco da Gama’s essential services and utilities. It became apparent shortly into the cruise that these were in dire need of refurbishment and should been addressed during the ship’s time in dry dock. The associated problems of this neglect plagued passengers throughout their entire cruise experience. It became obvious to us that the purchase of a second or third-hand ship with a patchy maintenance record and renaming it after limited refurbishment (only the engines?) and remodelling of some public areas was a high-risk strategy. CMV should have carried out a comprehensive audit of the ship’s utilities and essential services and undertaken a thorough overhaul of them rendering this critique unnecessary! Our cruise experience was also greatly diminished by unprofessional executive management and incompetent management of guests’ needs, reminiscent of Fawlty Towers. We could not understand what all the “white uniforms with epaulettes” were doing as they stalked their way around ship, including the dining rooms. We were told that it was to ensure that staff were doing their job properly. Unfortunately, there was a gestapo-like quality about their supervision which did not contribute to a relaxed and genial atmosphere. Certainly interaction of executive and some senior managers with passengers, as we have experienced on other cruise lines, was not a priority for them. The following is a list of issues drawn from our and other passengers’ experiences on the ship over 53 days of cruising that we believe CMV must rectify to ensure that passengers do not have to endure them in the future. 1. Inadequate and ineffectual air conditioning system - temperature and air flow could not be properly regulated in cabins and public areas of the ship; 2. Defective plumbing and faulty waterproofing - resulted in sewage spills, flooding and water penetration requiring fans all around the ship to dry out carpets and dispel unpleasant odours; 3. Incomplete coverage of the public announcement system across public areas of the ship which prevented passengers from hearing ship announcements. This represented a major safety issue as passengers in these areas were unable to hear important or emergency announcements; 4. Primitive and unsafe gangways to tenders - gangways to tenders were uneven and too narrow for ease of movement and were totally unsuitable for passengers with mobility problems. When there were no planned land excursions, at a limited number of ports, disembarkation of passengers became a free-for-all rabble because there was no organisation by management of passengers. It was irresponsible and negligent of management not to coordinate disembarkation in a safe and efficient manner. Hundreds of passengers were forced to queue up and down stairs and along passageways on the disembarkation deck for up to an hour before getting off. This created considerable discomfort and a major health and safety problem for passengers, particularly older passengers, because of overcrowding and heating from so many bodies. It represented a major safety issue because there was no emergency exit plan provided by management as to how passengers could quickly and safely exit from these areas. Areas around lifts were so overcrowded that people exiting them had extremely limited egress and when they were unable to take their place at the end of the queue they were forced to push in front of other passengers who became upset at the intrusion. Passengers who were not disembarking had to fight their way back to their cabins if they resided on that deck. 5. Untrained and/or inexperienced hospitality staff - CMV appear to have recruited a large cohort of employees to work in the ship’s hospitality service areas who had very limited English and lacked even the most basic restaurant and bar service skills; 6. Uncooperative and ineffective guest service at reception - staff provided little or no action on guest concerns. Just in case passengers expected any form of “concierge services” on Vasco da Gama, provided by most other cruise lines admittedly more highly rated than CMV, the opposite was true with reception stonewalling most enquiries; 7. Unprofessional performance by executive managers and some, but not all senior managers - guest concerns and suggestions for improving their cruise experience were generally ignored despite the ship's stated policy of effectively communicating with guests. As a result, legitimate management problems identified by passengers during the cruise persisted until final disembarkation; 8. Communication - CMV claims that it seeks to establish a good level of communication with passengers, but we found out from bitter experience, that doesn’t happen. CMV avoid addressing negative issues with passengers that might reflect poorly on the company and its reputation, but which directly impact passengers. Take, for example, the complete absence of public announcements to forewarn and forearm passengers about serious outbreaks of respiratory infection, gastric infection and norovirus. The symptoms of which plagued many (hundreds?) passengers throughout their entire cruise, all of which had potentially life-threatening implications, particularly for older and more susceptible passengers. Passengers estimated the average age of this cruise around 75 years, with a substantial number in their 80’s! This age grouping made the risk of health complications from infection a reality and represented a dereliction of duty by management for passenger care. Another example of bad communication was CMV's explanation of the power failure on Vasco da Gama in Spencers Gulf outside Adelaide (see 2GB link on stranded ship) which was described as a “controlled precautionary blackout’, not a power failure. 9. Inordinately expensive Wi-Fi and lack of "duty of care" by IT at reception - to ensure that passengers did not lose their data allowance by failing to disable all relevant apps and updates, including automatic receipt of unwanted emails that used large amounts of data. The general advice provided by reception on these technicalities, especially for older passengers unfamiliar with them was totally inadequate. This resulted in the loss of much of their paid for data through unwanted data usage. 10. Loss of opportunity to enjoy our onboard cruise experience and to disembark on land excursions in countries we have never visited because of our ship-related illnesses. We believe that widely varying temperatures in the ship, because of the faulty air conditioning where air flow in some areas and thermostat control more generally was almost non-existent exposed us to respiratory infection as a result of moving from the hot and sweaty conditions in our cabins to uncomfortably cold conditions in public areas, particularly in the Hollywood Theatre, where we spent 2-3 hours a day. We are also of the opinion that sewage spills in passageways and cabins and associated sewage aerosols were directly related to our gastric infection which resulted in us being restricted to our cabin for 7 days with diarrhoea and vomiting and isolation for 2 days. During the weeks we endured the symptoms of these respiratory and gastric infections we were unable to function normally, unable to participate in on-board activities, unable to attend restaurants and to missed land excursions of 3 ports at the Cook Islands (Rarotonga) and Tahiti (Papeete and Bora Bora), which were high on our bucket list. The positives of the cruise - the redeeming feature of this cruise, however, was the great layout and decor of the ship and the excellent range and standard of musical entertainment provided by the very talented musicians and entertainment team. Decks 8 and 11, the Hollywood Lounge, the Study, Blue Room, Captains Bar, Ocean Bar, Jade Spa, sauna, steam and relaxation rooms, including the gym were outstanding in design and décor and were great venues for on board activities. The standard of the stage shows, singers, dancers, costumes, choreography and stage production whilst not as big as on larger ships were outstanding. The standard of the comedians brought on board, however, were second rate and should have been left on the club circuit. Some of the guest lectures were a bit hokey and off-topics that could have been more relevant to the destinations of the cruise, rather than obscure myths and legends and overly detailed stories of so-called celebrities that many passengers had no idea about or were really interested in. Some were most enjoyable and informative. The standard of food and service in the main and 2 specialty restaurants was average to good, but not as outstanding as promoted by CMV, however. Whilst the menus changed daily in the main restaurant, the same menu ran for 7 days in the 2 specialty restaurants. As a result, passengers ran out of choices after a few days, especially those with dietary restrictions. The menu in the main restaurant ultimately become very repetitive and boring. After three quarters of our way through the voyage, we could have written the menu ourselves. How many variations can you have on grilled fish? The bottom line - if passengers were able to suspend their frustration, annoyance and disappointment with the failings of essential services and the unprofessional management of the ship, including some of the wait-staff who didn't seem to want to be on board, and focus on the positives of the cruise experience, the maintenance problems of the ship were inescapable. This was the prime reason for me rating the cruise as “terrible”. Fix these up and the rating would sky- rocket. But CMV didn't, despite it being aware of the faulty or potentially faulty condition of the ship's utilities and associated maintenance problems! Our personal cruise experience - we quickly discovered that there was something critically wrong with CMV restaurant and bar staff recruitment. Bar staff throughout the ship had limited English and did not understand beverage or cocktail orders. In Club Bistro, staff had very poor English and could not understand a simple request for a food order. Staff tasked with cooking breakfast and food service were incompetent, disorganised and clearly untrained, or poorly trained. Wait staff clearing and resetting tables were slow and inefficient. Overall, Club Bistro wait-staff appeared disconnected and disinterested in serving guests. Eating in Club Bistro was equivalent to having a meal in a second-rate boarding house. Breakfast service was a shambles. It created considerable irritation and annoyance amongst guest who could not get their orders understood or served in a timely manner. Despite massive feedback from guests nothing seemed to change. On the last day guests were left stunned that Club Bistro staff still could not get their orders right. I submitted my concerns and suggestions for improvement to the guest services manager who duly ignored them, responding by saying that the ship had an "ongoing staff training and development program". The problem was that the staff training program was at the expense of guests. Why are passengers paying the "price" for on-board training of inexperienced and untrained staff so that CMV can minimise costs? We believe that this policy warrants investigation in relation to whether CMV is compliant with hospitality industry standards, including employment of unqualified staff and their level of remuneration? Over the entire Oct-Dec 2019 cruise, senior managers were detached and impervious to guests and their concerns. They stalked around the ship like gestapo with no little or no passenger interaction. Passengers were clearly not a priory for them, as no action appeared to be taken on our feedback, both personal and as the result of a mid-cruise questionnaire. We could only wonder what their duty statements required! Staff at reception were the same. They essentially ignored our concerns. They fobbed guests off by saying they didn’t have the authority to act and that they would pass any complaints on to the manager responsible. And that was the last we heard of it. As a result, there were many unhappy, frustrated and upset passengers due to the lack of action and lack of responsibility of senior management. On the very last day of the cruise the public toilets on the ship malfunctioned. Now we know the ship lost all power and services en route to Adelaide. This was not to be unexpected given the history of the ship. It is 27 years old without a major upgrade of the facilities concerned. It is ironic that the ship’s power supply failed, since it was one of the few ship upgrades that occurred. Systemic problems with the air conditioning caused cabins and public areas to be either freezing cold or unbearably hot. Such drastic changes in temperature throughout the ship exposed passengers to respiratory infections early in the cruise. These took several weeks to recover from and seriously detracted from the enjoyment of the cruise. Some passengers were exposed to potentially life-threatening complications, including pneumonia, particularly amongst older and more susceptible passengers. All the so-called communications received by passengers from management about on-board health issues were general in nature, that is, limited to hygiene and the need to sanitise regularly. There were no warnings from the ship's management that the ship was experiencing a major outbreak of the above health problems. It was as if it didn’t happen! Guests coined the phrase “hospital ship” and “Oh you’ve got the Vasco cough, too”. Some were turning up to the Hollywood Theatre wearing beach towels to ward off the cold. One guest speaker made repeated jokes about it, at our expense, as well as the poor standard of food and service in Club Bistro, which was so disorganized, as explained above, that guests were arguing as to who was to be served next. This was great for moral! Passengers with respiratory infections were then put on buses with 20 and 30 guests where they coughed their way their way around various tours of up to 6 hours duration! Hello further transmission of respiratory infection! What was management to do! As if respiratory infections throughout the ship weren’t enough. They were followed mid-cruise by acute gastric infections and an outbreak of norovirus. The symptoms of these infections lasted up to a fortnight to three weeks before full recovery with many passengers experiencing lingering debilitating symptoms for additional weeks. Passengers who advised ship's management of their symptoms were compulsorily isolated in their cabins and put on a clear soup and bread diet for 48 – 72 hours, depending on the severity of the diarrhoea and vomiting, the odour of which permeated the passageways. Don’t even attempt to imagine the smell, which got worse when there were sewage spills on several decks. Passengers were advised that the ship’s captain had the power to remove passengers from the ship if they didn’t comply. Their cabin card was deregistered until they were medically cleared. What a shame that afflicted passengers couldn’t leave their cabins to take their scheduled paid-for land excursions at various ports-of-call. We missed all of Tahiti – Papeete and Bora Bora. Vasco da Gama’s unserviceable and unmaintained plumbing system resulted in blocked and broken sewage pipes or seals spilling sewage into bathrooms, bathtubs and passageways on many decks throughout the entire voyage. Imagine the smell on top of the vomit? No don’t! Toilets regularly flooded into bathrooms and cabins, saturating carpets and personal belongings. One couple who had to move out of their cabin twice because of flooding during the cruise, experienced another flood the night before disembarking Sydney. We felt sorry for the engineers and support staff who bore the brunt of the mismanagement of the ship’s service facilities. They had to work virtually 24 hours dealing with the numerous crises throughout the ship. It was only due to most of the passengers’ goodwill and resignation that they were on a cheap cruise and could do little about the ship’s systemic maintenance problems that there wasn’t a mutiny. However, the issue of over servicing and over charging by the subcontracted medical centre of passengers’ medical conditions – including those referred to above - was an issue that did result in over 100 passengers convening meetings, including with the captain, to seek redress for the exorbitant cost of medical treatment. Reference to this and other problems encountered by passengers on the ship may be found in postings on the Trip Adviser Forum. Could CMV be accused of knowingly disregarding passengers’ level of comfort and overall cruise experience without upgrading essential service utilities in order to keep the ship at sea to maintain revenue? Could it be that the CMV "business plan" is to buy second and third hand ships without proper upgrades to provide cheap affordable cruising taking the risk that their highly competitive price point would attract enough new customers to keep the company afloat despite driving away return customers? Fact Checkers believe that an independent audit of compliance of the ship’s essential services and utilities be carried out by cruise ship regulators with the aim of enforcing systems upgrades previously disregarded by CMV to prevent a repeat of the fiasco on Vasco da Gama. Also, an independent review of the standard of guest services and competence of senior management on Vasco da Gama should be carried out, in particular targeting the performance of the guest services manager and hotel director specifically in relation to what action they took or didn’t take and why on the myriad of passenger complaints and the two formal feedback questionnaires on improving passenger cruise experience on Vasco da Gama. Read Less
Sail Date October 2019
I chose to travel to Canada and the Cruise and Maritime Marco Polo was available for the cruise. The ship is small and old. Built many years ago. It tilts and sways alot. It is suitable for retired and elderly people. I experienced stress ... Read More
I chose to travel to Canada and the Cruise and Maritime Marco Polo was available for the cruise. The ship is small and old. Built many years ago. It tilts and sways alot. It is suitable for retired and elderly people. I experienced stress because of a elderly woman who talked non-stop. The male supervisor who works in the buffet area, stares at you in a hateful way. He behaves as if he resents passengers helping themselves to food that they paid for! The buffet cooks behind the counter also stare in a nasty unpleasant manner. The tall, male security guard with dark hair, enjoys stalking women in a creepy manner. He follows women like a creepy shadow. WiFi is not available, so I could not access online banking. Some of the tours were suitable. For example, Montreal, Quebec and Sydney. The Marco Polo cruise was for 30 days to Canada. My dining experience in the buffet found a variety of cooked food. Chicken, fish, and vegetarian. Also salads. The Waldorf restaurant provides a daily set menu to choose from. Two or three starters, main meals, and desserts. Alcohol has to be paid for as extra expenses. Activities such as, comedy drama and singing was pleasant entertainment. There was a daily £5 charge for art classes, for this reason I only attended once. The service by staff in general was basic. The Scotts bar, had 1 good bartender who served nice cocktails. The cabin i stayed in was a standard room. Two single beds, a cabinet with drawers, a double wardrobe and one chair. A small shower room. With basic soap and shampoo with a unpleasant smell. Towels were changed by request. Read Less
Sail Date September 2019
The itinerary looked good 7 stops in Greenland and 3 on the way, although we ended up with 6+2. Very poor organisation throughout. We parked in the adjacent car park and had to wait for ages for the shuttle bus to take us to the ship. ... Read More
The itinerary looked good 7 stops in Greenland and 3 on the way, although we ended up with 6+2. Very poor organisation throughout. We parked in the adjacent car park and had to wait for ages for the shuttle bus to take us to the ship. On board for the first time we had to find our own way to our cabin - no greeting. Lifeboat drill was a shambles - no-one on the stairs to direct us, people milling around in all directions and staff did not know where stations were other than their own. The life jackets deserve replacement; I'd hate to have an emergency on that ship. There was a chargeable bottle of water in the cabin when we arrived, but the cabin steward was happy to take it away. He was the best thing on the ship, efficient, cheerful and willing. We had booked an excursion on Narsarsuaq to see Eric the Red's settlement in the afternoon of 29th July. In the morning we were tendered ashore to see the town. We returned to catch the tender back to the ship just as one was leaving at 11.21. No worries - we were due to meet in the Discovery lounge at 12.00 for a 12.30 departure, the ferry takes less than 20 minutes so we'll be on time - so we thought. The next ferry arrived at 11.44 - a bit tight but we'll be OK. The ferry did not go straight back however, but we bobbed about in the ocean until 12.32, causing us to miss our excursion. Over 3/4 hour for a 20 min trip! There were two platforms in use on the ship, one appeared to have "our" intended excursion tender on it (I guess they were waiting for us to arrive), the other was not being used until it was eventually decided that the one we were on would tie up there. You can imagine our feelings when we tied up just as the excursion tender was leaving. When I complained at the Excursion Desk I was told that we should not have gone ashore in the morning! Then to top it all we were told at the Excursions Desk that I would still be charged £100 for the excursion although our non-arrival was due to their incompetence. I later complained to Head Office, but they merely stood by the ship decisions. The staff incompetence was further shown at another tender port which we arrived at in late morning. Their ship's paper stated that tender tickets would be given out at midday from the Tour Office (mid-ships) and would passengers please not queue before then. As anyone with half a brain would expect, by midday the queue stretched from the Office, past the shops, right through the restaurant and out onto the aft deck! Dining - food average (nothing special) but it was often only warm by the time it arrived at our table. If we ordered a starter and soup both were collected at the same time and the soup was kept at the serving area so it was cool by the time we got it. Service was slow and our table was always the last to be served. The wine waitress was efficient and cheerful, the others less so. Aerosol cream on supposed Irish coffee. Afternoon tea was very repetitive. Double cream instead of clotted cream on scones. Breakfast croissants dry and tasteless; toast cold. Very poor choice of cheeses. Rust was evident over the ship. The woodwork is in need of re-varnishing. The steps used to get to tenders have a joining bar across each step such that it moves dangerously when stepped upon. The resident entertainment team is very good; the lead male dancer was outstanding. The layout of the show lounge is poor respecting the view from most seats apart from the front row. Although English is the accepted language, most of the crew are foreign. The captain spoke his own brand of English which was very difficult to follow over the loudspeakers when there was an announcement; he was rarely seen during the cruise, even at "his" cocktail parties - which were non-events. On formal nights few men wore dinner jackets. I even saw one man in shorts in the show lounge on a formal evening. No-one seemed to care. Would we go again? You're joking! Read Less
Sail Date July 2019
We chose this cruise because it is easy to embark at Tilbury but sad to say we were very disappointed .Very poor communication skills with crew at all levels as they seemed to only speak or understand very little English as in the ... Read More
We chose this cruise because it is easy to embark at Tilbury but sad to say we were very disappointed .Very poor communication skills with crew at all levels as they seemed to only speak or understand very little English as in the restaurant and bars only a few understood the food & drinks orders .As it was a long wait in the restaurant and when the meals arrived they were undercooked or only warm as we treated ourselves to steak in the grill it was very tough and worth the money as my partner sent her back the kitchen to the disgust of the chef & waiter . In the bars the glasses were often warm (one of my pet hates ) one evening in the dome we sent the drinks and my glass back where the barman became very irate and slammed the beer glass on the bar . The excursions were offer priced and badly organised as on the last one it should have been a steam train only to be replaced with an old diesel of which no explanation was offered .In Helsinki & Stockholm we were only allowed about 3/4 hours a shore a joke! .The entertainment was very poor lasting only 45 minuetes also the guest speakers on board were very amateurish as they seemed not to no what they were operating .The best thing was disembarkation at Tilbury please note there are much better cruise companies . Read Less
Sail Date May 2019
The day before we sailed we learnt that the ship was being taken to Dover for essential maintenance work, therefore we parked the car at Tilbury and then travelled to Dover by coach. On arrival in Amsterdam we were told that the work ... Read More
The day before we sailed we learnt that the ship was being taken to Dover for essential maintenance work, therefore we parked the car at Tilbury and then travelled to Dover by coach. On arrival in Amsterdam we were told that the work hadn’t been completed in Dover and would have to be done in Tenerife so we would be missing out our stop in Gibraltar. This meant 5 and a half days at sea. During that time activities such as crafting, knit and natter or lectures, were not at all to our taste so the time went very slowly. Service in the main restaurant was abysmal, including Christmas dinner, which took nearly 2 hours. The staff in the main dining room were so busy with it being 2 sittings for dinner that regularly there was a long wait between courses. I had a glass of wine with dinner which was served as half a glass and then it was a job to catch the waiters eye for another half later. (We were all inclusive). Usually on cruises I sit with my hand over the glass to prevent the wine waiter doing a refill, not on this cruise. One evening we went to the Grill (extra charge) and had rib eye steak, which was very near inedible with sinews. I ordered medium rare and my wife ordered medium. When my wife cut into hers it was clear that we had been given the wrong ones, so they just swapped our plates over, complete with peppercorn sauce over mine, which my wife cannot eat. For this error we were offered a glass of sparkling wine each. For the last 3 evenings we ate in the Bistro, where the choice was very limited. We found it amazing how many different ways they could make bread and butter pudding to use up the stale bread... Service during the day for a drink (around the Atrium) took ages and I went and ordered it in Hemingway’s where I was told there would be quite a wait as we were sitting overlooking the Atrium on Deck 6. There was very limited entertainment in the evening apart from the main shows in the Palladium and with first sitting dinner being 5.45pm and the first show (which we would have preferred) starting at 7.15pm there was no chance of getting to that one and an empty gap to fill before the next show, so we often gave up. Most disturbing thing was being anchored in the bay at Funchal and tendering to the shore, when other ships much nearer to the shore did not put down tenders due to the rough conditions. It was decided to cancel tendering at 1pm but by then 600 people were still to be returned to the ship. Conditions got worse, with tenders bashing into the ships platform and the last passengers on board at 10pm or later while the ship was held on a line at each end by tugs. Should never have happened. Our cabin was so hot, like a sauna all the time and the public rooms of the ship were cold. So by the middle of the second week quite a few people, including us, had coughs and colds. The only positive note our cabin was a good size and the wonderful friendly service from our cabin steward. Disembarkation a shambles, probably everyone just wanted to get off! Our Christmas is on Sunday, as we missed the real one. Read Less
Sail Date December 2018
Because we loved the itinerary and to celebrate my 75th birthday. However, what we had planned for and looked forward to for a year, ended in a distressing and devastating experience, cut short by stormy seas and ports not on the ... Read More
Because we loved the itinerary and to celebrate my 75th birthday. However, what we had planned for and looked forward to for a year, ended in a distressing and devastating experience, cut short by stormy seas and ports not on the itinerary we had chosen, but rather selected by the captain due to inability to go to any of the ports on the schedule. Of the seven selected and scheduled ports, the ship went to only one of those. Aside from the tremendous disappointment of not being able to visit the places we had hoped to see, the discomfort of being on a ship in such stormy and rocky waters made for a most unpleasant and frightening experience. Unhappily, the Captain never gave advance information, but chose to announce it the evening before. Shortly after leaving our embarkation port of Tower Bridge the Captain announced because of severe weather ahead we would not be going to our first port but directly to our second port, Cork. And we did not go to any other of the scheduled ports. On the second day at sea, after having to forego our first port of call, the Captain announced we would not be going to the original destination. The weather and sea was severely stormy and I became deathly seasick, requiring the services of the ship's doctor. He came to our suite as I was not able to get out of bed. I was given an injection and was unable to leave the suite for the rest of the afternoon and evening. On the fifth day of the cruise the Captain again announced we would not be able to go to any of the next several ports, but would have to be on stormy waters for 36 hours heading directly to the final destination of Reykjavik. It was at this point I knew I could not endure that kind of sickness and misery. My husband was able to arrange a flight home from Glasgow at an additional cost of $2000 and extreme stress and agitation that caused. While this ship and Silversea Cruise Lines touts themselves as a luxury line with the utmost in comfort, care and luxury, we found the ship to be in a very distressed state and in need of refurbishing and cleaning. The thermostat in our suite never worked correctly, causing great discomfort of either being too hot or too cold. The water temperature in the shower would go from comfortable to scalding without any change being initiated. The towels and bathmats were thin and frayed and in desperate need of replacing. The drapes on the windows did not close properly, allowing a bright slit of sun to enter the room long before one would necessarily want to be awakened. And one of the more annoying issues for us began the very first evening. We were on the 7th floor, and the pool area was on the floor above us. Starting at 10:30pm and ending at midnight, or as early as 5am, the crew would be putting tables and chairs or chaise lounges away and would scrape them on the floor. Though we reported this problem immediately at least 5 times, it never ceased. This experience has put me off of cruising entirely. My husband, in particular, loves to cruise. It should be a wonderful way to enjoy the company of new friends and seeing fun and exciting places. That is not what happened and I would greatly urge anyone considering sailing on this cruise line to be aware of the lack of attention to the safety and concern for the guests and lack of caring and thoughtfulness expressed to their disappointment and distress. Read Less
Sail Date September 2018
We were celebrating a special birthday for my wife. We loved the itinerary and made plans with dear friends for the celebration. Before we reached to first evening at sea the captain announced that we were passing our first port because of ... Read More
We were celebrating a special birthday for my wife. We loved the itinerary and made plans with dear friends for the celebration. Before we reached to first evening at sea the captain announced that we were passing our first port because of stormy weather and proceeding to our second scheduled port. The weather was so severe that day and night that my wife became extremely seasick, was nauseous, vomiting for hours. I was able to get the doctor to our cabin, he gave her an injection, and so went the first full sea day. After we spent the day at Cork the captain again announced a change of destinations wherein we missed the next 3 ports, again severe weather, and instead went to ports we have previously visited on other trips. We then proceeded to Glasgow, again not a scheduled port, to spend the night and next day. Before dinner in Glasgow the captain again announced that because of a severe storm we wound not to to the next 3 ports, but set off to Reykjavik which would entail 36 hours through stormy seas, to which my wife said she could not take that again. We disembarked in Glasgow and I was able to arrange air travel home. How does Silversea Cruise Lines and the captain of the ship account for putting the guests through the danger and discomfort of taking us to sea knowing what lay ahead? Should we not have been advised before embarkation of rough seas and given a chance to cancel our plans? Is money the driving force and more important then the guests comfort and safety? Read Less
Sail Date September 2018
Expensive cruise (cost me 10k with flight) staff never bothered (only waiters giving out drinks all the time) Partially disabled and ordered wheelchair to board the ship. When I arrived was told none available they had ran out but only ... Read More
Expensive cruise (cost me 10k with flight) staff never bothered (only waiters giving out drinks all the time) Partially disabled and ordered wheelchair to board the ship. When I arrived was told none available they had ran out but only a couple of yards to walk or wait 1/2 hour. I walked, Almost 100 yards. Struggled. Passengers asked if I needed help. Staff didn't bother. Lots of restaurants but charged 60 dollars extra in some. Food varied but always luke warm. Breakfast in cabin always came wrong. I complained the first time, to no avail. Even staff when standing next to doors seldom held open for you. Ignorant. The service wasn't as advertised. Packing case/unpacking. Paper on floor after cleaner had come in to clean. Was fed up with it all. The first night was asked if I wanted to sit with someone. I prefer this but was never asked again. Passengers asked me if I wanted to join them though. Found attention from passengers embarassing- but very thoughful . I'm not one to seek attention. I didn't think after compllaining to steward I wanted to complain anymore and cause to be be singled out by the staff. I decided to leave after 3 days. I wrote to Silver seas to ask for plartial refund. 500 dollar onboard credit never spent (couldn't have all been profit) but refused. The cabin was on standby and only booked a couple of weeks before. Cancellation I expect. Silver Spirit did offer 1k on future cruise. This was the last of finances and now on state pension and a bit of disability. Which I did convery to them. So impossible for me a future cruise. This was the cruise of a lifetime for me and the last one. Anyway if free wouldn't go again. Just a bog standard reply from them I expect./ They really don't care (well, they do when you book) ninutes to answer the phone. Week when you complain. Sign of the times. Read Less
Sail Date September 2018
We chose it for the destination The food was awful 2* is being generous. The breakfast was the same very day greasy hard bacon cheap nasty sausage never changed . Every day was a stir fry or some obscure meat like beef cheeks nasty cheap ... Read More
We chose it for the destination The food was awful 2* is being generous. The breakfast was the same very day greasy hard bacon cheap nasty sausage never changed . Every day was a stir fry or some obscure meat like beef cheeks nasty cheap food by the end of the cruise so many people were eating from the kids section as the food was slightly better. if you are vegetarian you would really struggle veggie curry and rice or cheese and salad . No late food apart from 11 to 11 30 when plates of Iceland type buffet food was taken Around the bars. You felt like a penguin being given fish . Most staff rude especially reception we went to complain about the lack of sun beds 450 for 1400 passengers.the receptionist rolled her eyes and picked up the phone twice while we were talking . People were taking sun beds when someone went for food and leaving belongings piled on the floor . There were arguments and near fights every day . The Crewe had their own deck with around 30 beds that weren’t being used we got a sun bed twice in 15 days and it was taken when we went for lunch . People were sitting on chairs taken from the buffet as there was nowhere to sit.we ended up going to the speciality restaurants they were a bit better but you shouldn’t have to pay . Entertainment was awful singers screeched out of tune people got up and walked out including us. We went to Tenerife on a Sunday everywhere was shut . Some of the places visited were too short 4 hours not enough time . Kids in pools couldn’t use till day ten when the made one adult only We lost tv signal on 3rd day . Incompetent management it all needs a massive review All in all this was my tenth and by far the worst cruise I would never sail with them again or recommend them to anyone I know . Read Less
Sail Date July 2018
We sailed on Colombus on a packaged back to back cruise. C804 & C805. Embarking on 6th May and disembarking on 30th May. We booked the cruise purely for the itinerary which was good and went to many ports we had not visited ... Read More
We sailed on Colombus on a packaged back to back cruise. C804 & C805. Embarking on 6th May and disembarking on 30th May. We booked the cruise purely for the itinerary which was good and went to many ports we had not visited previously (unfortunately 3 ports were missed (2 were replaced and 1 extra sea day added) on the first sector). We were told in was a low star ship and we totally agree. For us it was the worst cruise ever. It had supposedly been "refurbished" but we didn't see evidence of that. We were told that it still looked like the Pacific Pearl which it had been in a previous life. CMV make it a habit of buying old reject ships. In Australia we are used to getting the rejects but CMV go one further and buy the rejected rejects! The ports that we got to were good. Weather was excellent and the dance troupe onboard were first rate. Best dancing troupe we have experienced (we have done 23 cruises many back to back so even more). The singers were mostly good. Alex was very talented singer. One of the girls was a bit of a screacher! The entertainers bought onboard were all comediannes and were terrible. You would see better in a pub. Neither the first sector Cruise Director or the second sector one (Lee) were friendly or mingled with guests. Only saw them on stage or in buffet. Not good enough. The food. Well many were satisfied but many were not. Terrible service in restaurant. More interested in serving drinks then food. Food was bad. Really bad. All in all it was not a cruiseline I would EVER travel with again. We have done the best and now the worst. It was the first cruise we have ever come off feeling dissatisfied. Never had a bad cruise until this one. If you are not fussy (not bothered when the buffet area is shabby and unclean, wonky passageways, unhelpful staff, ugly ship, etc) then it may be for you. But if you prefer a better cruise go elsewhere because this company have NO CUSTOMER SATISFACTION at all. We requested to speak with Restaurant Manager and he never met with us but this was typical. No one cared. My suggestion there are better cruiselines out there. Stay Away. They are only interested in selling drinks and obviously market to the UK because they sail in and out of Tilbury and apparently that is convenient for the UK travellers. They also market to unsuspecting Australians! Read Less
Sail Date May 2018
we left tilbury on the 31st March just back this morning. starting with the good cabin steward was great good drink selection friendly staff. boarding was fine got on quickly shown to our cabin which was very smelly of diesel and very ... Read More
we left tilbury on the 31st March just back this morning. starting with the good cabin steward was great good drink selection friendly staff. boarding was fine got on quickly shown to our cabin which was very smelly of diesel and very loud during the night didn't have a good night once. staff were friendly however could not understand English at all well and seem to just agree with you instead of helping you with your questions. when we arrived we decided I would like a drinks package lady told me 26 pound a day which I didn't think was bad however as I shared a cabin with my wife who don't drink and 2 kids I was told I need to buy us all a package even a alcohol one for my wife even though she don't drink so all in all with kids I was going to end up paying a extra 500 pound just for drinks for me as kids drink where free didn't make sense. on board entertainment was poor cruise director was rushing all over the place didnt give anyone time. captains dinner he wasn't even present at the waldorf restaurant. on to ports we where due in amsterdam Rotterdam Rouen St Peter's port Guernsey and Honfleur we only went 3 stops amsterdam Rotterdam and honfluer all others where cancelled so instead of going st Peter's port they took us to Portsmouth UK fantastic that was (not) they blamed it on bad weather however owing to strikes in France me and many others believe this was the cause. many where on the cruise just to visit st Peter's port so many angry people got offered 25% of there next cruise why would anyone book after this is beyond me. WIFI was the biggest joke you can buy Wi-Fi on board at a cost off £60 for 1 GB anyone who knows data usage can understand how much of a joke that is. It is a cruise for the over 80s only lots of wheelchairs and scooters over the place. After having many cruises with P and O in the past and now CMW I will be sticking with P and O you do get what you pay for Read Less
Sail Date April 2018
Now this was an extremely memorable cruise for all the wrong reasons. I am in fact lucky to be alive I feel after spending three weeks on board over Christmas 2017 on a trip to Cape Verde and up through the Canary Islands, Tenerife and ... Read More
Now this was an extremely memorable cruise for all the wrong reasons. I am in fact lucky to be alive I feel after spending three weeks on board over Christmas 2017 on a trip to Cape Verde and up through the Canary Islands, Tenerife and Madeira. These were all places I was keen to visit and me and my elderly mother of 88 flew to London from Australia to join this cruise. We are not cruise novices at all. In fact I have been on all the major cruise lines and before this I only had cause to whinge about the most mundane things. From the get go we were not impressed with the Magellan but I became increasingly alarmed as more and more people succumbed to an horrific form of pneumonia. Apparently there were dozens of people lying around on drips in the ship's hospital. Out of our table of 7 people, 4 became incredibly ill and I assume it was rampant through the air conditioning system which was turned too high. I just sadly waited my turn and then it hit me too, but fortunately after we'd seen Madeira so I only missed Porto. However I have never been sick on a cruise ship and now I associate the Magellan with death and destruction. I was so glad I had the foresight to bring some penicillin along just in case. I had no idea that ships could be riddled with lung infections. I always thought it was gastric infections. But I never heard of one person suffering from a gastric infection on this ship at least. I didn't go to the hospital but I instead became a prisoner in the cabin which was undoubtedly just as bad only cheaper! I couldn't sleep because if I laid on my side I could hear all the fluid whooshing around in my chest and I coughed and coughed all day and night. And along with the other awful ship noises (this ship is incredibly noisy and I kept thinking someone was knocking on my cabin door when there was in fact no one there) I heard lots of other people hacking away in their cabins too.. I am grateful that it was me who got the pneumonia and not my 88 year old mother as that would have been the end of her. However, she does have wonky legs and I would at a guess say that these old ships have not such good stability as it rocked and rolled a hell of a lot. Well the ship became so buffeted by the seas that my mother fell over in the cabin twice and hurt herself badly. I heard that people were continually falling down stairs etc and on the last day at sea someone was airlifted off after a fall. I totally blame the instability of the ship for that. The cruise itself, was a total nightmare. I hadn't done any sort of research prior because I had some sort of insane hope that cruise lines were all more or less the same. Well they are not. This bunch CMV buy up out dated cruise ships and then send them out to work for them. The cruise ship we were on was built in 1985 and used to belong to Celebrity. When they turfed it, this company took it over and now they run cruises all over the world in it. They had lousy entertainment. They had a couple of comedians, and their dance troop, while all excellent dancers, came from the Ukraine. (cheap labour). That was the sum total of the entertainment. They had dug up a guest lecturer on astronomy who was big on knowledge but not a good presenter. They showed one movie in the movie theatre on the second day and then not another one for a week, and from then on they seemed to make sure we were all on excursions when they showed the next movies. And you'd think that maybe there could be some solace by watching TV in our rooms. But they never got any reception and if they did, they had organised to have the most horrible channels as I guess they didn't pay for them in exchange for showing advertisements. One station was called 'men's movies' and showed all the 1950 cowboy style movies. They seemed to have two channels running 'The Chase' but mostly there was no signal. They had a station which seemed to show an awful lot of Babylon 5 which was a series from the early 1980s and then there was the channel that showed Pawn Stars, Storage Wars, Car rebuilds....obviously because it's free for them. There was no channel that showed movies that normal people want to see. Even a crime channel would have been better than those! And the food. Oh yes. It is almost impossible to find much to compliment there. Normal cruise ships always have a German, Austrian or Swiss Executive chef. Seems that they are the only ones who know how to run a kitchen. The staff on this nightmare ship were ALL Indians. The normal cut for Atlantic salmon is in a cutlet and with the grain. This looks good and keeps the flesh moist. That's even how they sell it in the fish shop. But this ship had invented a new cut. They cut the salmon like a slice of ham and across the grain so that they could no doubt get more from the entire fish. When I ordered it I could not believe my eyes and of course it was totally dry and inedible. On the first day I went to afternoon tea and I took what was supposed to be a 'roast beef' sandwich. I took one bite and nearly vomited. It seemed to be full of foamy stuff. I looked inside and I guess the best description of the mess was that it was cat's food in a frothy mix. Totally repulsive. And their cakes were just a classic. They seemed to think that all cakes are the same - ie with a thin sponge layer, topped with an inch of cream and then topped with another sponge layer and more cream. This was their recipe for Tiramisu, Black Forest Cake and dozens of other cakes. In fact they had a chocolate buffet one day which sounds good but was just like that. Every cake was decorated differently but they were all exactly the same inside. And on the first day I ordered Eggs Benedict and nearly fainted when I saw what came. It was horrible. Slices of white bread topped with hard poached eggs. Apparently most people returned them to the kitchen saying they were an abomination and that gave them a week to learn the real recipe as they served Eggs Benedict every Monday. So I knew it was safe to order Eggs Benedict the following Monday and I was right as they now were on a proper bun and lightly poached and with Béarnaise Sauce. As for the bread on the tables....all ships I've been on had seed buns of different styles and shapes in a basket at night. This ship had those white round rolls you buy in supermarkets. The staff for the most part were surly.. There were a few bright sparks amongst them but they were for the most part a sour and dour lot. In fact one morning in the breakfast restaurant I came in and plonked at the same table as my mother. A most officious woman ordered me to get up and join the table that was being filled by them at that moment. When I refused to move, she sternly told me to get up and go to where she was ordering me. They seem to be robotic with no common sense whatsoever. You might also meet some most unusual passengers on this cruise ship. You have been warned! The Magellan is now on its way to the Amazon and I don't have to use my crystal ball to know that the sick bay is already full of people with pneumonia as it would take a cleansing team from every hospital on earth to get the germs out of their air conditioning system. But hey! Microbes have a right to live too. Maybe the ship is owned by Jains! Read Less
Sail Date December 2017
My wife and I chose a cruise with Cruise and Maritime on the Columbus embarking at London Tilbury . The Columbus is the latest addition to their fleet, indeed on the 11 June 2017 it was the inauguration having had a refit.The cruise was a ... Read More
My wife and I chose a cruise with Cruise and Maritime on the Columbus embarking at London Tilbury . The Columbus is the latest addition to their fleet, indeed on the 11 June 2017 it was the inauguration having had a refit.The cruise was a 3 day cruise going to Amsterdam and Antwerp. We were really looking forward to this short cruise having been before on the Magellan which was very enjoyable. It soon became evident however that there were serious problems with the ship.On approach to our cabin the corridor was flooded.On entering the cabin it seemed very pleasant. On using the toilet I found the toilet did not flush.It was reported 3 times but nothing was rectified.The following morning and already under way the toilet then overflowed and flooded the whole bathroom area.It wasn't until day 2 of the cruise that we were able to use the bathroom facilities.Having spoken to about 16 other people it was discovered that the problem had affected a large amount of cabins. All the food was very bland and tasteless and repairs and painting were being carried out on deck for 2 days.On arrival at Amsterdam there appeared to be little organisation in getting people off the ship.It took us 50 minutes as hundreds were in the queue.A very big thumbs down from me.Will stick with P and O in future. Read Less
Sail Date June 2017
this was my wife and I first Cruise and we were both really looking forward to it,embarkation went smoothly and we were soon under way. We were assigned a table for dinner along with three other couples.The food was average although the ... Read More
this was my wife and I first Cruise and we were both really looking forward to it,embarkation went smoothly and we were soon under way. We were assigned a table for dinner along with three other couples.The food was average although the presentation was good, and the other couples were good company. The entertainment on the first night I thought would be a sign of things to come, I wasn't wrong, it was embarrassingly bad, the singers couldn't sing,the cruise director looked like he was working out his notice, and would rather have been anywhere else but on board. The best singer was the waiter who gave our dinner table a rendition of (Iam sailing) The main reason I have for writing this review though is a much more serious one. My wife has never smoked and I cant remember the last time she had a chesty cough, By the end of the cruise she sounded like a homeless person who had just spent the winter on the streets of London and who smoked 20 cigs a day.This didn't just apply to my wife,i noticed whenever we went on shore excursions,(we went on3) at least 70% ofpunters were coughing and sneezing or in some way feeling not right.I sincerely believe shipboard environment is a very unhealthy one and anyone considering a cruising vacation should think about the health implications. Read Less
Sail Date October 2016
This is a cruise I will not repeat the ship was uncomfortable the air con was far too cold The bistro restaurant was very dificult to get a seat and the food was not good too cap my Trip the ship had 8 deaths . Trips were cancelled ... Read More
This is a cruise I will not repeat the ship was uncomfortable the air con was far too cold The bistro restaurant was very dificult to get a seat and the food was not good too cap my Trip the ship had 8 deaths . Trips were cancelled due to bad weather and out of 15 days we had 7 days at sea with very little to do on board the entertaiment was very poor it was more like children,s the Gratuities were high and there were long lines of passengers including myself taking This amount off of our final bill overall the prices for items on board were very high ie photos , Disembarkation was a farce out of your cabin by 10am got of the ship at 14.30 and seats were at a premium as for using this line again I would never not my ideal holiday by a long way Read Less
Sail Date January 2016
We booked Back to Back cruises on the Magellan, for a grand total of 56 nights and only got home yesterday the 16 of February 2016. The Christmas and New Year cruise was without doubt our worst ever , and although the ship can't ... Read More
We booked Back to Back cruises on the Magellan, for a grand total of 56 nights and only got home yesterday the 16 of February 2016. The Christmas and New Year cruise was without doubt our worst ever , and although the ship can't be held responsible for the weather, there were just so many things wrong. Once we did get away many hours later than scheduled, and informed that the ports of call had changed , which then meant that we would be in Gibraltar one day late and we had planned to meet someone there , they failed to turn up on the 27th and that cause a few problems, the crossing both away and returning home was awful, and it appears that the ship struggles with rough seas. The result was people falling out of chairs, lifts being turned off and glasses falling out of the cabinet behind the bars and leaks coming through the roof of the Captain's lounge. The cabins are fine, but there is not enough seating for all when in the buffet or the lounges and most of the time only half of the lifts were operational. The meals were not that good and the dinners at Raffles the buffet were limited on selection. The entertainment was provided by the regular staff and only one external artist was shown in the whole of the two weeks....very poor as I was song and danced out after about 10 days.The entertainment team, done what they could, but their employer needs to take a good look at itself ! The result was that apart from the magnificent New Years eve overlooking Madeira and the fireworks display, the whole cruise was sub standard and then we had the 42 night cruse to the Amazon and West Indies to look forward to ! To be fair the second cruise was better and although we both went ill on the way back, and so many people ended up in the infirmary with coughs and breathing problems, it still was a case that the Christmas cruise was so poor and I would not go on the Magellan again, for anything over 14 nights as it did not match up to others that we had both been on.Even then it would have to be an offer that we could not refuse. Read Less
Sail Date December 2015
Our first and last voyage on Magellan! We booked this cruise to enjoy Xmas at sea,how wrong we were, 6 hour delay at Tilbury then into bad weather not there problem. For the first nine days the food in the resteraunt was terrible, soup ... Read More
Our first and last voyage on Magellan! We booked this cruise to enjoy Xmas at sea,how wrong we were, 6 hour delay at Tilbury then into bad weather not there problem. For the first nine days the food in the resteraunt was terrible, soup was cold as were the main courses, one lunch time we were served raw fish, Christmas dinner was a farce,no roast potatoes no pigs in blankets,Christmas pudding was a chocolate brownie, mince pies were unrecognisable! We think that the Chief was replaced and the food quality improved New Years Eve meal was perfect and continued for the rest of the cruise. Our cabin was very good, large, clean with a good sized bathroom. There are not enough seats for the number of passengers, half of the lifts were out of use most of the voyage, not enough toilets, shows in the theatre were amateurish. Unless things improve don't bother with Megellan Read Less
Sail Date December 2015
I have read and fully endorse what my fellow sufferers said about the Magellan.It was an unforgettable disaster, We are seasoned cruisers (450 nights on various cruise ships) but never experienced a ship like this .We had to search the ... Read More
I have read and fully endorse what my fellow sufferers said about the Magellan.It was an unforgettable disaster, We are seasoned cruisers (450 nights on various cruise ships) but never experienced a ship like this .We had to search the Bistro area for clean cups and glasses for the fruit juice. Hot plates for salad ,cold plates for the hot meals. Cabin management was not up to standard, we had to request towels, facecloths,shampoo etc to be replaced, window sill was continuously wet and dirty which we had to wipe daily. No security to board whatsoever, just swipe the card, no check on coming on board, we had two ports which did the search on land. The food was as bad as everyone stated lukewarm and sometimes not recognisable and very small portions, which was a general complaint for discussions. Several people opted to disembark at early ports rather than stay on the ship. I again fully endorse previous statements by other travellers. Read Less
Sail Date December 2015
Embarkation because of cabin number was fast and easy, there were three adults in cabin, which was roomy and comfortable. Things started going downhill fast. Sailing was delayed till next morning, plenty of rumours why bad weather was main ... Read More
Embarkation because of cabin number was fast and easy, there were three adults in cabin, which was roomy and comfortable. Things started going downhill fast. Sailing was delayed till next morning, plenty of rumours why bad weather was main reason. Two ports of call cancelled (La Corunna and worst of all Gibraltar) ship docked in Lisbon instead. The Canary Islands were fabulous as always, Madeira was excellent but had to go ashore by tender, the standard of seamanship was appalling, farcical really and not fit to crew passenger liners. Our cabin steward (Denis) was fabulous, but rest of crew were sulky, unsmiling, rude and completely unprofessional. Don't bother with drinks package unless you are an alcoholic lol. We think the wine waitress in the restaurant thought she was paying for it herself and was really mean with the servings. The bar ran out of Bailleys, gin and lemonade so quite a lot of cocktails could not be made. Food left a lot to be desired and only Luke warm. How can anybody make jelly with absolutely NO flavour (Marco Polo chefs). TheMarco Polo was a sturdy ship, we hit some really rough weather. Public areas always full, not enough seats anywhere. Too many people on board. Will never sail with Cruise and Maritime again. Read Less
Sail Date December 2015
Worst cruise we have done (out of 6). Boat old and noise from engines bad. Crew not at all passenger orientated. Captain invisible. Entertainment very amateurish. Things to do onboard poor. Some lectures good but tour presentations poor. ... Read More
Worst cruise we have done (out of 6). Boat old and noise from engines bad. Crew not at all passenger orientated. Captain invisible. Entertainment very amateurish. Things to do onboard poor. Some lectures good but tour presentations poor. On board shop a joke. Food was not good in either dining areas. Tours not good value, (better to do it yourself). Would not use Cruise & Maritime again ever. Read Less
Sail Date August 2015
This cruise ship was advertised as refurbished. We found that only the public areas were spruced up. The gangway was steep and very was not an inviting sight to embark the ship by. We spoke to one lady who said she was not leaving the ... Read More
This cruise ship was advertised as refurbished. We found that only the public areas were spruced up. The gangway was steep and very was not an inviting sight to embark the ship by. We spoke to one lady who said she was not leaving the ship because it appeared unsafe to her. We had been upgraded to a so called Delux cabin right next door to the auditorium (Cinema) that had its last showing up to midnight. And was also one of the corridors to the disco. This closed at 2am. We had booked a double bed and were told the original room was a double. The Delux cabin itself was shabby and did not feel clean. The toilet was very small and not as described in the brochure. After declining this cabin we were finally allocated was much bigger and brighter and had two windows. However we didn't foresee the up and coming problems. The bed was comfortable but we could not sleep on the first night because the room was to hot. In the morning my wife pointed out that the clothes in the drawers she was using were very warm. On inspection we noticed the fridge was overheating and the air conditioning not cooling the room enough. My wife reported the problem at 10am, after she visited the Spa and returned to the cabin it was found that nothing had been done to solve the problem had done. My wife said she would sit in the reception until the problem was solved. The guest Service Manager was summoned, her reply was I can't come because it's Gala Night and I am due to go on stage with the captain. She was fortunate because we could not get our problem sorted out. I asked the housekeeping manager to accompany me to the cabin, wher I pointed out the overheating fridge. I asked her to have the fridge disconnected and advised her that the fridge was a danger to the whole ship because it was overheating. We were informed that the air conditioning was boosted and because of this some passengers were complaining that their rooms were to cold. On day 6 we noticed the bedding had been changed and found it to be filth with blood stains the mattress topper had also been change and this was also filthy. The steward informed us that she was only doing what she was told. Incidentally the Guest Service Manager never asked at any stage of the cruise if the problems had been resolved. This ship was built in 1947 and in many areas showed its age. But the main problem we found was the attitude of the crew. We paid for drinks packages and registered our debit card. We were advised on the brochure that if we had registered a credit/debit card we could use it up until we disembarked the ship. However when we went to the bar we were informed we would have to pay cash. Read Less
Sail Date July 2015
This sailing on Cruise & Maritimes “New Flagship The Magellan” was intend to introduce us to this company and furthermore sample what this ship had to offer before we were to embark on her to The “Majestic Fjordlands on 11th ... Read More
This sailing on Cruise & Maritimes “New Flagship The Magellan” was intend to introduce us to this company and furthermore sample what this ship had to offer before we were to embark on her to The “Majestic Fjordlands on 11th April. We met the coach at Victoria Coach Terminal and proceeded to the Terminal at Tilbury where we were ushered into a reception area. From there we were transferred into another hall, by now we were numbers and moved in order to the next stage with our luggage. The master of Ceremony, a tall middle aged blondish gentleman performed his role with a degree of masterful cheerfulness and order. Then a very affable young man Reece, checked our details, passports and boarding passes. Those directing us through the channels were also pleasant and did their best to assist in what is not a particularly easy role, keeping impatient crowds happy. From here we were required to walk some distance, eventually reaching the gangway still lugging our luggage. Now on board ship we were shown our cabin with a porter taking the heavy case ( we had come down from Newcastle spending two nights in London ) to No, 7169 on Pacific Deck, it met with our full approval, near to the lifts and the Waldorf Restaurant on the next deck. Other amenities were close to hand including the Raffles Bistro with an open deck with small pool. The gymnasium and spar with beauty treatments were also handy. Other places of interest were available at the other end, namely the bow. Having explored the ship it was back to cabin to dress accordingly for our 5 course diner – we saved ourselves for this very special occasion. On arriving at our appointed time of 8pm we were ushered away because the first sitting had not been cleared, told to come back in about 30minutes, which we duly did to find a queue. Was disappointed to see at least two individuals wearing the dreaded jeans, not that I would , but was informed that guests were asked not to and rightly so. If men cannot make the effort like the ladies then they don’t deserve a seat in such a classy venue as the Waldorf Restaurant. Talking about seats we were on a table for 4, but there was only the two of us, but we found the bench seats far too low On the meal itself, the pate starter, a cube with a jellied topping literally was the strangest looking and tasting I’ve ever had with the littlest adornment of salad pieces and a sprig of toast. This was followed by sorbet which was refreshing, but was beginning to melt. The Steak Rossini with a meagre selection of veg. was quite the smallest and ugliest piece of meat imaginable – the waiter kept asking if it was alright. I should have said no, but by now was just grateful to be eating. One can have this steak adorned with a lavish portion of pate, no such luck here! Asked for bearnaise sauce, but this was met with a blank gesture. Was presented with a sauce boat – the best they could offer – it was HP sauce. No marks for ingenuity there! Finally we had the baked Alaska, which had already been ceremonously marched around the dinning room twice, which only helped to knock it out of shape – it was not spectacular, the sponge was hard, not as you expect a sponge to be. The wine selection very poor and over priced and with Mateus Rose highlighted along with another two in the £24 bracket. Mateus Rose was popular back in the 50,’s along with La Troubadour as an inexpensive middle of the road rose. To-day I can buy a bottle of Mateus from a well known supermarket as a half price offer at £4.99. If I am able to buy that wine at that price how much can it be bought for at wholesale prices? Chateauneuf-du-Pape, a real quality wine, is on offer at this time for the ridiculously low price of just £9.99. The last time I bought it on offer for £9.00, When it comes to rose wines there are so many reasonably priced rose wines, so popular now, retailing at around the £5 to £8 mark. A restaurant has to charge it’s corkage, that’s the norm, but come on there are so many good offers abounding on wines that would allow for example a Malbec Cabernet, a Chardonnay and a nice Claret Bordeaux realistically priced along with the array of rose wines such as Pinot Noir Rose for example to be offered at the table. I am tempted to bring my own favourite on board – I can always have a drink in my cabin. It would be better than having to suffer a rather poor house wine. We finished off with coffee and a rather meagre selection of biscuit and cheeses, that was diner over and so to bed. It was by now after 10.30pm time for a good rest after a rather long day. We were obviously above the turbines with their steady drone and vibration (it was obvious the ship was going like the clappers to make up it’s lost time ). The air conditioning was over powering, and so noisy. I was unable to see instructions to operate, only learning the following morning how easy it is if you are able to reach the ceiling controls. Suffering as I do with arthritic pain along with the noises in the cabin, at home one would be looking towards having a cup of tea, with some medication. Such a pleasant cabin, but no facilities. Yes there are facilities around the ship, but there are times when one just wants that privacy or even the comfort particularly in the middle of the night. Would hope our cruise on 11 April will be upgraded to include this simple luxury. Finally the over-night sail was further blighted by the shocking delays in getting us off, followed by an extremely long walk to our pick-up points, again lugging our own cases. It was so frustrating having to hear the list of names and cabins required to comply with instructions before anyone else could be released, some of these individuals just standing at the head of the queue that had formed, once they had made their presence known at the reception desk. They were off like a bullet! Not quite the best experience we were hoping for after over forty years of non cruising, when in the past we were over to Scandinavia a few times. Let’s just hope our next encounter gives us a better impression of to-days cruising, this time to our first choice the” Majestic Fjordlands of Norway”. It could be that my next review will have a happier tone. It would be good too if some of the crew members were a bit more conversant and familiar with parts of the ship and where things are (so many times a question asked was met with a blank expression or they did not either speak or understand English ). Those coming off the likes of the Marco Polo, seemed better equipped to handle passengers questions and requests, too many appeared out of their depths when handling people. This could be said of the restaurant staff too. It just seemed many had been put on a crash course with a lot to learn about dealing with people – time will tell. Read Less
Sail Date March 2015
Go on this ship if you enjoy school dinner type meals, chemical tasting drinks small cramped cabins with no soundproofing whatsoever, no space inside on cool or wet days. Poor entertainment, singers apart from one who could nor sing and ... Read More
Go on this ship if you enjoy school dinner type meals, chemical tasting drinks small cramped cabins with no soundproofing whatsoever, no space inside on cool or wet days. Poor entertainment, singers apart from one who could nor sing and dancers that seemed to do similar dances each night but in a different costume.This ship is very old and felt very unstable in high seas very bad for any passengers who are elderly or disabled. The waiters in the main dining room however did give really good service in spite of the tables being so close together in the dining room.In spite of all this we did enjoy our holiday thanks to meeting some nice people, having a good table of eight each evening and the weather being sunny and warm most of the time.We did take a couple of trips one of which was allocated two buses, one bus they overfilled resulting in a dozen people getting onto the first bus and having to get off again in-spite of 3 staff and tour members counting and checking tickets. Would we go on this ship again!!!! No Never. Read Less
Sail Date June 2011
We were really looking forward to this trip to see the northern lights and Norway in winter. We were so disappointed by the ship. The cabin was small old fashioned cramped and lacked facilities. The food was appalling the main ... Read More
We were really looking forward to this trip to see the northern lights and Norway in winter. We were so disappointed by the ship. The cabin was small old fashioned cramped and lacked facilities. The food was appalling the main restaurant was dark and dismal the food unattractive and tasteless. The staff tried hard but had little to play with. The alternative dining venue was appalling it looked like a works canteen with food to match. Entertainment was dreadful, an amateur caberer show not as good as a production in a village hall. Repetitive singing duo in one of the bars and a few quizzes. Shops poor with little stock and very overpriced. Outside deck full of tatty plastic chairs and dirty cups. Husky trips and ice hotel excellent but very expensive. We missed 4 ports of call due to severe storms We will stick to better cruise lines in the future. Avoid at all costs Read Less
Sail Date February 2011

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