24 London (Greenwich, Tower Bridge, Tilbury) Cruises for the Disabled Cruise Reviews

I chose to travel to Canada and the Cruise and Maritime Marco Polo was available for the cruise. The ship is small and old. Built many years ago. It tilts and sways alot. It is suitable for retired and elderly people. I experienced stress ... Read More
I chose to travel to Canada and the Cruise and Maritime Marco Polo was available for the cruise. The ship is small and old. Built many years ago. It tilts and sways alot. It is suitable for retired and elderly people. I experienced stress because of a elderly woman who talked non-stop. The male supervisor who works in the buffet area, stares at you in a hateful way. He behaves as if he resents passengers helping themselves to food that they paid for! The buffet cooks behind the counter also stare in a nasty unpleasant manner. The tall, male security guard with dark hair, enjoys stalking women in a creepy manner. He follows women like a creepy shadow. WiFi is not available, so I could not access online banking. Some of the tours were suitable. For example, Montreal, Quebec and Sydney. The Marco Polo cruise was for 30 days to Canada. My dining experience in the buffet found a variety of cooked food. Chicken, fish, and vegetarian. Also salads. The Waldorf restaurant provides a daily set menu to choose from. Two or three starters, main meals, and desserts. Alcohol has to be paid for as extra expenses. Activities such as, comedy drama and singing was pleasant entertainment. There was a daily £5 charge for art classes, for this reason I only attended once. The service by staff in general was basic. The Scotts bar, had 1 good bartender who served nice cocktails. The cabin i stayed in was a standard room. Two single beds, a cabinet with drawers, a double wardrobe and one chair. A small shower room. With basic soap and shampoo with a unpleasant smell. Towels were changed by request. Read Less
Sail Date September 2019
I am writing this review on the last “at sea” day on a 8 night cruise to the Norwegian Fjords on the CMV Columbus in August 2019. For any readers contemplating this cruise, the main issue you should be aware of is that this cruise ... Read More
I am writing this review on the last “at sea” day on a 8 night cruise to the Norwegian Fjords on the CMV Columbus in August 2019. For any readers contemplating this cruise, the main issue you should be aware of is that this cruise is a floating care home. The average age of a guest is well into their 70’s and the oldest passenger I came across was an astonishing 98! I have never seen so many strollers, walking frames, walking sticks, mobility scooters and wheel chairs in all my life! At age 62 I must be in the 5% of guests under the age of 65. I have nothing whatsoever against this passenger profile, except that I really do not want to be a part of it! Spending 8 nights having to battle through the maze of associated mobility aids and having to suffer the significant inconvenience to more able-bodied passengers which this presents, is not a holiday for me – it’s just a hassle. If you fit with this profile I am sure you will enjoy yourself. The ship itself holds 1400 passengers, and has been rebranded several times in its history as it moved between owners and refits. The overall quality of finish is average to good, and the style of décor reflects its niche in the market for elderly Brits wanting to be away from home but in familiar surroundings. Although a shame that CMV has decided for some reason that plastic and silk imitation plants and trees are more pleasing than real ones, resulting in a rather tacky funeral feel to the Taverner’s bar and a tired wilting appearance to the potted trees in Connexions. Cabins are nice and well maintained, if not a little dated in furnishings. The rest of the ship flows around deck 7 with its British bar (traditional London style) and the more modern Connexions bar (which appears to have been modelled on a conservatory). You will also find the main Waterfront restaurant on this deck. The other eatery is a self-service buffet style and is on deck 12. The best outdoor bar is the Oasis bar, which was surprisingly pleasant with its panoramic view and comfy sunbeds. As far as the food is concerned, the evening dinner on the Waterfront restaurant is good (but not great) in terms of selection and quality. I would recommend the 2nd sitting, as this allows more time before having to change, a 1st sitting in the theatre and plenty of time afterwards to relax in the bars. The self-service restaurant is to be avoided at all costs. The food is dismal, the atmosphere chaotic and the seating arrangements far too limited and uncomfortable for the number of guests (and walking aids!) trying to occupy them. In short it is a cattle market of stress inducing trauma. Think about your blood pressure and avoid this place like the plague. Far better to spend your time enjoying a great coffee in the coffee shop by the pool area. The best coffee I have ever tasted. Drinks prices on board are very reasonable indeed. £3.30 for a pint of Fosters, a 4cl Gordon’s gin at £3.60 and alcoholic cocktails around £4.80. Having said that CMV offer a range of pre-paid inclusive drink packages and these offer exceptional value in my view. Dress on board is casual and informal, with appropriate minimum standards in the indoor bars and lounges in the evening. There were 2 formal nights during the cruise. It’s always a good measure of your fellow passengers to observe their interpretation of “formal”. I would estimate that 40% were traditional “black tie” enthusiasts, and a further 30% made some sort of effort (however marginal) to smarten themselves up. The remaining 30%? – well I think the less said, the better! The staff on board vary considerably. Our cabin steward was fantastic, friendly, personal and did a really good job at keeping the cabin clean and tidy. The restaurant staff were generally efficient and on the whole appeared to enjoy their jobs. With a couple of exceptions, all of the bar staff were as miserable as sin, without a smile for anyone, and with the ability only to communicate in grunts (if at all). Not once in a whole week were we approached at our table in the bars and asked if we wanted to order a drink. We had to attract someone’s attention (which on occasion would be successful, but more usually resulted in total avoidance) or queue at the bar and get our own drink (eventually, and after having to endure surly and indifferent “service”) Shore excisions were, as usual, overpriced, but reasonable well organised. Check before you book to see if you can make your own arrangements to see the “ attractions” – we did and saved ourself at least 30% on the CMV cost. The evening entertainment was disappointing. For starters the Palladium theatre is small with awful sight lines of the stage. Unless you bag a seat at least 30 minutes prior to showtime you can forget seeing at least half of the stage. The resident entertainment dancers/singers, can’t. That is to say they try hard, but there is only one guy and one girl who came even remotely close to being able to sing in tune. The rest would get immediate “red crosses and a loud buzzer” from Simon Cowell. Dancing was slightly better, but production values and variety were very poor. This was a major let-down as we have been used to very professional and talented entertainers on other cruises. From the 7 nights we had a comedian (the same one) for 2 nights, a magician (the ships entertainment director) for 1 night and the dancers/singers for the remainder. The comedian was not bad, although should really have retired his act some time ago. The magician was just plain embarrassing. So overall an exceptionally average cruise, not helped by the clientele, the ships facilities and the crew. If a British “flavoured” floating care home is your thing, with a heady mix of cheap drinks, bingo, quizzes, and “end of the pier” entertainment - then you should definitely go for it. If not – you should save your money for an alternative cruise. You may need to pay a little more, but it will be money well spent. It was good to try CMV, but once is enough. At least until I am 80! Read Less
Sail Date August 2019
Embarked at Tilbury (was a bit chaotic but this was due to the ship being late in due to weather conditions which cant be helped) Once on the ship we went to our cabin on deck 5 this was a lovely spacious (inside) cabin which had a ... Read More
Embarked at Tilbury (was a bit chaotic but this was due to the ship being late in due to weather conditions which cant be helped) Once on the ship we went to our cabin on deck 5 this was a lovely spacious (inside) cabin which had a really good separate wardrobe area and with a lot of extra draws also. The ship is very nicely decorated and easy to find your way around (as not a very big ship) The Dining in the buffet (lunch) was fairly good the food was always hot and very tasty my only comment would be that it doesn't have that much choice, But I could always find something to eat. The afternoon tea was extremely good the scones where delicious and also the shortbread biscuits. The Burgers and hot dogs served from the grill on the pool deck outside the buffet where also very good and fresh (sometimes the burgers were a little pink and needed to be cooked a little more) The Fusion Indian restaurant is (based in the back area of the buffet but this is separated of in the evening, the food and the staff where brilliant. The starters and the naan breads where cooked freshly in the outside clay oven and were absolutely delicious. I would definitely recommend eating in here as the pricing is really reasonable for 3 courses it is around £15 and the food was really lovely. The main waterfront restaurant we used for Breakfast and evening meal and the staff and food was brilliant. The breakfast could sometimes be a little slow in busy periods but this is to be expected and beats the buffet rush and hassle trying to find a seat to eat once you have you breakfast. Our evening waiters were fantastic and very attentive and made it very personal by knowing all our names (6 of us in total) and they know what we like and what we didn't by the end of the first few days. Entertainment this is where I was not very impressed, we went to the theatre on 3 occasions to watch shows/comedian first of all if you did not turn up a hour before the show was due to start then you would not get a seat or if you did manage to get one it would be a very bad view as there are a lot of pillars to try and see around and people think its acceptable to put children's buggies right at the front of the row so anyone behind these rows could not see anything at all. (these could of been left at the end of the isle as the children were on there laps anyway) Once the show finally started I have to say that the entertainment team singers/dancers where of a very poor standard there was one girl and one lad who could sing a little but the others were not very good at all. the comedian that they had on was ok but more aimed at the older generation of people. The seats in the theatre are also very un comfy (the single seat chairs) after a while your bottom would go to sleep. The connections bar this is quite a nice bar area however again the seats are very un comfy and the band that plays in here was pretty good however was far to load and when the singer started to sing (she was ok but nothing special) she would only sing a couple of lines of the song over and over again then it was mostly the band playing the rest of the song. The Tavern Pub was also a nice area to sit in again comfort was not great. The raffles bar on desk 6 above the atrium was a nice bar and you can hear the music from the atrium from here but it was not so loud you could not have a conversation so found this a nice place to have a drink and a chat with everyone. The music played in the Atrium was very good this was a pianist and sometimes a violinist would join her together they were very good. Hemmingway's on deck5 supplied premium coffee and cakes the cakes were chargeable but very delicious and worth the money. Swimming Pools are a big disappointment there are 2 both are 6ft 3 deep and getting in and out of them is very difficult the steps are very steep ( on the pool bar side there is a nice bit at the top with bar stools in it however you cannot get in or near this area as the kids were always in it and jumping off the bar stools and soaking everywhere including the bar area and staff??? The pool next to this also had a better set of steps that led into the pool but again was also full of kids jumping of them and then just constantly jumping in and out of the pool so if you did manage to get into it then you would get a child jump on you. - If this is going to continue to be a multigeneration cruise then they need to make a children's pool area and make some rules for them. Spa - I had a happy feet treatment which was very lovely and the staff in the spa were very nice, the atmosphere in there was very relaxing, The Ports we visiting were all pretty good and quite close to everything if it wasn't then a shuttle bus was on offer which was very helpful if you are not able to walk very far. We didn't do any organised excursions as we like to just get of and do our own thing. We did a couple of the hop on hop off bus tours in Gran Canaria, Lisbon and Madeira I would definitely these as you get to see so much more of the area around you. Madeira is absolutely stunning and one of the best places I have visited, If you get the chance then definitely do the Toboggan ride in Monte.(if you use the hop on hop off bus then you can buy an extra blue route ticket and this takes you to the top of Monte and will pick you up again at the bottom of the Toboggan run) Read Less
Sail Date August 2019
The itinerary looked good 7 stops in Greenland and 3 on the way, although we ended up with 6+2. Very poor organisation throughout. We parked in the adjacent car park and had to wait for ages for the shuttle bus to take us to the ship. ... Read More
The itinerary looked good 7 stops in Greenland and 3 on the way, although we ended up with 6+2. Very poor organisation throughout. We parked in the adjacent car park and had to wait for ages for the shuttle bus to take us to the ship. On board for the first time we had to find our own way to our cabin - no greeting. Lifeboat drill was a shambles - no-one on the stairs to direct us, people milling around in all directions and staff did not know where stations were other than their own. The life jackets deserve replacement; I'd hate to have an emergency on that ship. There was a chargeable bottle of water in the cabin when we arrived, but the cabin steward was happy to take it away. He was the best thing on the ship, efficient, cheerful and willing. We had booked an excursion on Narsarsuaq to see Eric the Red's settlement in the afternoon of 29th July. In the morning we were tendered ashore to see the town. We returned to catch the tender back to the ship just as one was leaving at 11.21. No worries - we were due to meet in the Discovery lounge at 12.00 for a 12.30 departure, the ferry takes less than 20 minutes so we'll be on time - so we thought. The next ferry arrived at 11.44 - a bit tight but we'll be OK. The ferry did not go straight back however, but we bobbed about in the ocean until 12.32, causing us to miss our excursion. Over 3/4 hour for a 20 min trip! There were two platforms in use on the ship, one appeared to have "our" intended excursion tender on it (I guess they were waiting for us to arrive), the other was not being used until it was eventually decided that the one we were on would tie up there. You can imagine our feelings when we tied up just as the excursion tender was leaving. When I complained at the Excursion Desk I was told that we should not have gone ashore in the morning! Then to top it all we were told at the Excursions Desk that I would still be charged £100 for the excursion although our non-arrival was due to their incompetence. I later complained to Head Office, but they merely stood by the ship decisions. The staff incompetence was further shown at another tender port which we arrived at in late morning. Their ship's paper stated that tender tickets would be given out at midday from the Tour Office (mid-ships) and would passengers please not queue before then. As anyone with half a brain would expect, by midday the queue stretched from the Office, past the shops, right through the restaurant and out onto the aft deck! Dining - food average (nothing special) but it was often only warm by the time it arrived at our table. If we ordered a starter and soup both were collected at the same time and the soup was kept at the serving area so it was cool by the time we got it. Service was slow and our table was always the last to be served. The wine waitress was efficient and cheerful, the others less so. Aerosol cream on supposed Irish coffee. Afternoon tea was very repetitive. Double cream instead of clotted cream on scones. Breakfast croissants dry and tasteless; toast cold. Very poor choice of cheeses. Rust was evident over the ship. The woodwork is in need of re-varnishing. The steps used to get to tenders have a joining bar across each step such that it moves dangerously when stepped upon. The resident entertainment team is very good; the lead male dancer was outstanding. The layout of the show lounge is poor respecting the view from most seats apart from the front row. Although English is the accepted language, most of the crew are foreign. The captain spoke his own brand of English which was very difficult to follow over the loudspeakers when there was an announcement; he was rarely seen during the cruise, even at "his" cocktail parties - which were non-events. On formal nights few men wore dinner jackets. I even saw one man in shorts in the show lounge on a formal evening. No-one seemed to care. Would we go again? You're joking! Read Less
Sail Date July 2019
Ship broken down in Dover so not in dock in Tilbury, so we had to be bused to Dover, given a bottle of water apple & crisps for lunch. After a two hour drive we arrived in Dover getting on the ship went well, we were told that the ... Read More
Ship broken down in Dover so not in dock in Tilbury, so we had to be bused to Dover, given a bottle of water apple & crisps for lunch. After a two hour drive we arrived in Dover getting on the ship went well, we were told that the self service was closed ( but found out later it was open) there should have been a kettle in our cabin that was missing so no warm cuppa. First evening meal in the restaurant was not very good, also we ask for a table for 6/8 given one for 4. Then found out the ship had not been repaired so had to miss Gibraltar so that meant 5 day's at sea with not a lot to do. Ship repaired in Tenerife. 31/12 arrived in Madeira> My husband went on a excursion I didn't because it was a tender. I am disabled (having a bad day) so I stayed on board. He left me at 8.45 I next saw him at 7.15 because they stopped the tenders for safety reasons, leaving hundreds on shore either sat on the tenders or stood out in the rain, last people got back around 11.30 all missing their Grand New Years Eve meal as we did. A lot of people missed the fireworks at midnight as they were either too ill or too tired to stay up. We did see the fireworks were spectacular, they were what nearly all the passages had gone to see. The disembarkation was a joke we had crew members with cases or large bags pushing passed paying passengers to get of the ship, maybe like a lot of the passengers they too couldn't wait to get off. After showing our sea passes there were new staff walking towards us to get on the same way as everyone was getting off. They were so rude bearing in mind their ages compared to the passengers, who were mainly OAP's or disabled like myself. Read Less
Sail Date December 2018
We chose this ship as we sailed in her 18 months previously and apart from very average food in the Waterfront Restaurant we had a good time. We were in need of some serious R&R after a very difficult year and the children were ... Read More
We chose this ship as we sailed in her 18 months previously and apart from very average food in the Waterfront Restaurant we had a good time. We were in need of some serious R&R after a very difficult year and the children were happy to go elsewhere. We therefore booked the courier service through SAGA to take us to Tilbury & back. The day before we left the embarkation was changed to Dover where extra repairs had to be made apparently although why was never mentioned by the captain or the crew. Embarkation was fast and efficient but from there it all went downhill. The excursion to Amsterdam canals was organised during the daylight hours and the famous lights were not evident. A waste of time & money. As soon as we left there we were informed that the scheduled stop in Gibraltar had been cancelled as the repairs had not been effected in Dover. So after 5.5 days at sea suffering with very mediocre food in the main restaurant and indifferent entertainment in the Palladium we arrived in Tenerife earlier than stated. The excursion booked was thoroughly dangerous on roads unsuitable for big coaches and little or no safety barriers on bends with 400' or more drops. So decided to cancel rest of excursions but no refund given and money taken to cancel! Best was New Years' firework display but some 600 or so very bruised and battered passengers may not agree after suffering appalling conditions tendering to the mainland in rough seas when no other cruise liners were offering this and then being left for hours to fend for themselves when the weather worsened. All in all we felt that there was a lack of care for the passengers exhibited by the officers and heads of departments, although the staff on the ground so to speak were friendly and helpful. The wine cellar choice was little short of abysmal. If you drink dry wine only you will be ok as that is all they have and the spirit measures are extremely small. Luckily we took out a VIP package and came out on top. The best drinks were definitely the cocktails and the lovely coffees. Food was poor except for the buffet on the top but not easy to get drinks up there. The whole ethos of Christmas was missing. Embarkation was a total shambles and as there was a DOA in one of the cabins even more delay ensued with a free for all at the exit to the dock building. Would we go again.....answer no as it appears the shipping line is more interested in making money at all costs than looking after the comfort of it's passengers and our experience was worse than the previous trip. Read Less
Sail Date December 2018
We have just arrived home after back to back cruise on Magellan we did the Christmas Market cruise to Rouen and Honfleur . Before the cruise started we were told that there would be no Christmas market at Honfleur it started the day ... Read More
We have just arrived home after back to back cruise on Magellan we did the Christmas Market cruise to Rouen and Honfleur . Before the cruise started we were told that there would be no Christmas market at Honfleur it started the day after we visited how can CMV make a mistake like this . On arriving at Tilbury we had paid for car parking I find it hard to believe that there were no blue badge spaces for wheelchair users we were expected to leave my wife at the terminal while I parked the car in the docks and got a bus back this is not good enough .We spoked to a car park attendant who let us park outside the port , when we booked through CMV we were told that we could not park outside the port as there was building work going on , when we arrived there was no building work going on , there should be blue badge spaces for the disabled out side the port. We were on the boat in under 30 minutes , the food was very good only problem it took 30 minutes to find a seat. The cabin no 6153 was a good size plenty of draw space . The only problem was the air conditioning was blowing out cold air we told the steward twice nothing done about it went to reception next day still nothing done went to reception again in the evening finally they got someone to look at it and he could not fix it so we were cold all the time this is not good enough CMV must have known that it didn't work we spoke to many people whose heating never worked . ROUEN Were told the evening before that there would be a shuttle bus to take us into town and we needed to get a ticket at 3pm wo we arrived at 2.25pm most of the ships passengers were there then it was announced over the tannoy that tickets would not be issued till 3.30 we got our tickets at 4.10 on bus no 22 so we said we would get a taxi .Why was we not given the bus tickets the evening before with the daily information paper like other cruise lines then we would not have to que for so long. We were told by a member of staff that there were 3 steps at the bottom of the gangway and that we would be helped down when we got to deck 5 there were hundreds of people thereafter 25min we got to the gangway then we see that the gangway was all steps so I went to find somebody to help after 30 min someone came all while my wife is sitting by the gangway getting cold and bumped into they said that 4 crew would carry her down the steps I was not happy about this that is really health and safety I said that we would not go ashore (we have been on over 30 cruises this is the first time we have not been able to go ashore). I make an appointment to see the Captain or Cruise Director in the end we saw the Guest Services manager we explained to him what had happened and how my wife had felt he didn't want to know just saying they would have carried her down the steps not taking into account how my wife felt she was terrified but he didn't seem to care about that .There was no reason that I could see as to why a flat gangway could not be used. I also said that if that when he was announcing about the tickets he should have said that there were steps to get off boat and that wheelchairs could not get off then we would not have to waste 3 hours and all the problems. The next day we had got breakfast but not started to eat it when there was a announcement they were using a flat gangway but would be changing it for steps in 15 minutes time so we left our breakfast and rushed to deck 5 we got off no problem there was a shuttlebus but no romps for wheelchairs so we had to walk a mile to town no thought again from CMV. Arrived back at ship and step gangway no crew members there to help so I had to go onboard to get some help we waited for 35 minutes for them to show up it was really cold they couldn't care less my wife was eventually carried on board. So we had been on a Christmas Markets cruise but had not seen a Christmas market NOT GOOD ENOUGTH. We cancelled our tips which I think most of the passengers done .We stayed on the ship for the next cruise to Antwerp this cruise was no problem we had the same cabin so cabin was still cold still nothing done about it .Talking about the cold deck 9 was always cold with a lot of people sitting in there coats many people complained but nothing done about it. And to top it off when we were leaving the ship at Tilbury crew members stood and watched me struggle getting off with the ramps and slops they didn't offer to help me they just watched. So will we travel with CMV again NEVER they do not care about disabled people Read Less
Sail Date December 2018
Expensive cruise (cost me 10k with flight) staff never bothered (only waiters giving out drinks all the time) Partially disabled and ordered wheelchair to board the ship. When I arrived was told none available they had ran out but only ... Read More
Expensive cruise (cost me 10k with flight) staff never bothered (only waiters giving out drinks all the time) Partially disabled and ordered wheelchair to board the ship. When I arrived was told none available they had ran out but only a couple of yards to walk or wait 1/2 hour. I walked, Almost 100 yards. Struggled. Passengers asked if I needed help. Staff didn't bother. Lots of restaurants but charged 60 dollars extra in some. Food varied but always luke warm. Breakfast in cabin always came wrong. I complained the first time, to no avail. Even staff when standing next to doors seldom held open for you. Ignorant. The service wasn't as advertised. Packing case/unpacking. Paper on floor after cleaner had come in to clean. Was fed up with it all. The first night was asked if I wanted to sit with someone. I prefer this but was never asked again. Passengers asked me if I wanted to join them though. Found attention from passengers embarassing- but very thoughful . I'm not one to seek attention. I didn't think after compllaining to steward I wanted to complain anymore and cause to be be singled out by the staff. I decided to leave after 3 days. I wrote to Silver seas to ask for plartial refund. 500 dollar onboard credit never spent (couldn't have all been profit) but refused. The cabin was on standby and only booked a couple of weeks before. Cancellation I expect. Silver Spirit did offer 1k on future cruise. This was the last of finances and now on state pension and a bit of disability. Which I did convery to them. So impossible for me a future cruise. This was the cruise of a lifetime for me and the last one. Anyway if free wouldn't go again. Just a bog standard reply from them I expect./ They really don't care (well, they do when you book) ninutes to answer the phone. Week when you complain. Sign of the times. Read Less
Sail Date September 2018
I had previously travelled on the Magellan and Columbus with Cruise and Maritime and had enjoyed both trips. On this basis, I booked a 30 day cruise to Canada with my partner on the Marco Polo. Embarkation on 5th Sept at Tilbury was ... Read More
I had previously travelled on the Magellan and Columbus with Cruise and Maritime and had enjoyed both trips. On this basis, I booked a 30 day cruise to Canada with my partner on the Marco Polo. Embarkation on 5th Sept at Tilbury was chaotic and delayed. On being shown our cabin, I immediately saw that it would not meet our needs because of insufficient storage. My complaint was lodged with the cabin steward who offered extra hangers and said that empty suitcases could be stored one deck below. Upon further enquiry, I was advised that these would not be accessible. My partner has recently endured cancer treatment necessitating the use of bulky incontinence aids which added to our luggage. We were called for the evacuation drill immediately. After this, I went promptly to reception and lodged the need for more (accessible) storage. I was told that no other adjustments could be made. I then asked to leave the ship. I was advised that as it was 15.45 and the ship was sailing at 16.00 that it was too late to disembark. I confirmed that I would have to leave at the earliest opportunity at Glengariff. The receptionist stated that she would escalate my complaint to her manager. During the next 44hrs at sea, I had the misfortunate to have my initial concerns realised and worse fears confirmed. Marco Polo is described as “elegant” and “stylish” . This is misleading. Rather it is tired and dated. For example. the Marco’s Bistro carpet was soiled and sticky, the ceiling in Scott’s Bar was damaged with twisted metal and broken lights. Two lifts were unreliable ( I was stuck in one for several minutes) and then broke on the first day requiring repair. The stench of diesel on the Baltic Deck and in our cabin was all-pervading and nausea-inducing. I was advised that the ship is over 50 years old. To describe the ship as stabilised is misleading. During the crossing to Ireland, there was excessive roll even though the sea conditions were described as “slight”. I saw no stabilising fins being deployed presumably to maintain speed and fuel efficiency as seas were slight. I witnessed several passengers stumbling and numerous accidents with crockery and glasses including with the senior officers (broken glass) during the Captain’s presentation in the theatre. My nausea and discomfort when laying in our cabin were compounded by the strong stench of diesel. The food was not of the same standard as on previous voyages. Although I was not able to eat much beyond the first day due to nausea, my partner who was a chef confirmed that too much salt was consistently being used in all the dishes he tried. To describe the entertainment as “truly sparkling” is misleading. The entertainment’s director offered a comically bad rendition of an Elvis impersonation on the first night and then made a hardsell on drinks etc. The dancers were good but the material they were given to work with was woeful. Given the cramped conditions in the theatre, the first night was enough to dissuade us from going back the following evening. On the 6th, Sept I again went to reception and stated my intention to disembark the following day. Once again I was told me that my complaint had been escalated to the manager but no response had been forthcoming and he was not available to speak to me. On 7th we anchored at sea for Glengariff. Disembarkation by tender was delayed (I finally got ashore 3 hrs after arrival). I confirmed to reception that I did not want to disembark but felt I had no other option as my complaint had not been resolved. I incurred the cost of of repatiation and the disappointment of not being able to enjoy what iI had eagerly anticipated as a trip of a lifetime. Cruise and Maritme have advised me that they take 28 days to respond to complaints. I recommend avoiding this ship. Read Less
Sail Date September 2018
We chose this cruise because of the itinerary. We have done about 10 cruises altogether with Royal Caribbean, P & O and Thomson. This particular one seemed to be interesting, we choose first by Ports of Call then by cruise ship. ... Read More
We chose this cruise because of the itinerary. We have done about 10 cruises altogether with Royal Caribbean, P & O and Thomson. This particular one seemed to be interesting, we choose first by Ports of Call then by cruise ship. Firstly I should say we were blessed with super weather everywhere except Dublin. The three Tender ports were easily accessed and Prince Charles was in one place and Princess Anne in another! Some thought this a plus, others not! The evening food offering in the main restaurant was we thought the best we have experienced on any cruise. Good choice on each course, served promptly by pleasant staff. The quick meal option was like all the others we've had, bit crowded...(and not a chip in sight) .breakfast in main restaurant was not all that well organised... We found evening shows in the main, wonderful entertainment..Some folk seem to expect "exactly to their taste" every evening....That's never going to happen. The only poor performer was the Tenor...the Magician was brilliant, he is also Entertainment Manager...best we've experienced... In the Atrium 3x nightly were a wonderful musical duo pianist and violinist, their performances were superb. The cabin on Deck 10 was large and kept clean. Bit dated I suppose as was the bathroom. But shower was easy to adjust and large enough. My critical comments relate not to the ship but to the cruiseline. We understood we had booked 1st Sitting. We had this in writing. It transpired that dining room has space for 700+ & CMV had told 850 or so they had 1st Sitting so the poor Restaurant Manager was dealing with VERY irate passengers for at least 2 or 3 nights. It was said no sittings were guaranteed! That is totally unacceptable, some folk were diabetic and needed their food and why should they have to eat upstairs. We accepted it, as the irritation could have spoiled things, and as a result on 2nd sitting shared a table with a delightful Swedish couple with whom we got on the with especially well and plan to keep in touch with. But CMV should definitely address this thorny and totally unnecessary issue. The other matter of contention is the thorny one of gratuities ..there is absolutely no reason on earth why these cannot be incorporated into the cruise fare. To adjust the £7 per person per day you go to Reception once you've received interim account, collect a form, and say what you are happy to pay per day which we did. Folk had come from Russia, Sweden, New Zealand, America, and Croatia that we know about to do this cruise which was an interesting fact too .. Finally then a wonderful holiday friendly people lovely ports and the strange thing is far more folk of our acquaintance have asked about it with interest than they ever have about the ones on 'posher ' ships and more exotic locations.... Ps Some folk can moan about ANYTHING - one lady was outraged that her egg was too soft one morning, and another rather nice couple were "very disappointed " there was no choir on board as there had been on their last ship Read Less
Sail Date July 2018
we left tilbury on the 31st March just back this morning. starting with the good cabin steward was great good drink selection friendly staff. boarding was fine got on quickly shown to our cabin which was very smelly of diesel and very ... Read More
we left tilbury on the 31st March just back this morning. starting with the good cabin steward was great good drink selection friendly staff. boarding was fine got on quickly shown to our cabin which was very smelly of diesel and very loud during the night didn't have a good night once. staff were friendly however could not understand English at all well and seem to just agree with you instead of helping you with your questions. when we arrived we decided I would like a drinks package lady told me 26 pound a day which I didn't think was bad however as I shared a cabin with my wife who don't drink and 2 kids I was told I need to buy us all a package even a alcohol one for my wife even though she don't drink so all in all with kids I was going to end up paying a extra 500 pound just for drinks for me as kids drink where free didn't make sense. on board entertainment was poor cruise director was rushing all over the place didnt give anyone time. captains dinner he wasn't even present at the waldorf restaurant. on to ports we where due in amsterdam Rotterdam Rouen St Peter's port Guernsey and Honfleur we only went 3 stops amsterdam Rotterdam and honfluer all others where cancelled so instead of going st Peter's port they took us to Portsmouth UK fantastic that was (not) they blamed it on bad weather however owing to strikes in France me and many others believe this was the cause. many where on the cruise just to visit st Peter's port so many angry people got offered 25% of there next cruise why would anyone book after this is beyond me. WIFI was the biggest joke you can buy Wi-Fi on board at a cost off £60 for 1 GB anyone who knows data usage can understand how much of a joke that is. It is a cruise for the over 80s only lots of wheelchairs and scooters over the place. After having many cruises with P and O in the past and now CMW I will be sticking with P and O you do get what you pay for Read Less
Sail Date April 2018
We wanted a winter cruise to celebrate my 70th birthday. Having called into the co op travel agents in Lincoln ,this one was recommended to us by one of the cruise specialists.we couldn't have enjoyed it more! The staff on board were ... Read More
We wanted a winter cruise to celebrate my 70th birthday. Having called into the co op travel agents in Lincoln ,this one was recommended to us by one of the cruise specialists.we couldn't have enjoyed it more! The staff on board were all amazing and friendly- nothing too much trouble. I was ill a couple of days into the trip and needed to use the ships medical department. The treatment I got was first class and with a couple of days intensive treatment I was fit to enjoy the rest of the cruise. Food on board was delicious and plentiful and was presented in the first class restaurants as if in a top class hotel. There was a less formal restaurant but the food was excellent in there too. Entertainment was first class with terrific shows each night as well as many and varied day time activities. There was also a wide range on shore excursions ( not cheap as Norway is expensive) and we took advantage of a few of them which we thoroughly enjoyed. We made some good friends who we hope to cruise with again in the future with this line. Now, try as I might, I can't think of any negatives. There was an incident of burst pipes which I believe caused flooding to some areas but the staff worked so hard to sort the problem and did so quickly. I did overhear some guests complaining about various things but they all sounded quite trivial to me. I do feel that some folks complain for complaining X sake!! However, everyone is of course entitled to their opinion. We certainly enjoyed ourselves and would highly recommend cruise and maritime and the Magellan to anyone. Many thanks for a memorable trip. Read Less
Sail Date February 2018
This cruise was chosen as it included 2 days in St Petersburg. The Church on the Spilled blood has been on my bucket list for a long time. Embarkation was a little disorganised, but everyone was very nice, disembarkation was swift ... Read More
This cruise was chosen as it included 2 days in St Petersburg. The Church on the Spilled blood has been on my bucket list for a long time. Embarkation was a little disorganised, but everyone was very nice, disembarkation was swift and easy, full marks there. The ship was looking very good and had had the refurbishment it said. It is now CMV's flag ship, but it will need constant TLC to keep looking good. Expect constant attention to the ship while on board, please don't moan The medical services were very good and older people are treated with respect. What a shame that the shore excursions did not match up to the rest of ship, the staff, the food and very nice people on board. I would not go on the ships excursions again, but I would be happy to travel with CMV again.. in general, it was minimal time to see the sites, but 30 minutes plus in the souvenir shops, as a lady said...' I am fed up with being herded about like sheep'...and one guide rushed us about Tivoli Gardens at such a pace, the older ones of us only got to him as he moved off to the next item! The Columbus has had lots of bad reviews during it's first few sailings, and as I expected, these problems had mostly been resolved. The trip was very good generally, but it would have been so much easier if the people manning reception actually spoke english, rather than just knowing a few words of the language. Evening Dining in the restaurant was mostly very good,breakfast was better in the buffet, but the buffet let it's self down with the hot food , just not hot, even at the start of service. As people said, 3 star prices, 3 star food... but it was good with plenty of choices The entertainment had mixed reviews, Sorry, the singing..... it was a bit ordinary and the comedian was just rude. Read Less
Sail Date July 2017
This cruise is not good for disabled people, the gangways are to narrow, my wheelchair wheel came off two times. The toilet in the cabin is too low and I needed help in getting off of it. They state that a wheelchair must be below 23 kg ... Read More
This cruise is not good for disabled people, the gangways are to narrow, my wheelchair wheel came off two times. The toilet in the cabin is too low and I needed help in getting off of it. They state that a wheelchair must be below 23 kg and if you have a electric one that is impossible. If you cannot walk and are wheelbound some ports you cannot get off due to having steps. The food is cooked well but does not have the selection of other cruise lines I have been on. The staff are helpfull and polite but most of them don't smile or look happy. No 24 hour buffet. If you want room service you have to pay quite a lot, other lines either charge a nominal fee or it if free. Overall I got the impression everything was done as cheaply as possible and I would not cruise with this line again. Read Less
Sail Date October 2016
We chose this cruise because the dates fitted perfectly for us and we wanted to go to the fjords. The cruise and maritime website prior to embarkation was very useful and the information was received in a timely manner and was informative. ... Read More
We chose this cruise because the dates fitted perfectly for us and we wanted to go to the fjords. The cruise and maritime website prior to embarkation was very useful and the information was received in a timely manner and was informative. The price of this cruise was very good. I gave my review this title because of the reviews I read beforehand, although I always work on the basis that many people who review are either 'rants or ravers' however, I really have to say that it is beyond my comprehension how anyone can find anything about this ship that warrants a negative review! My experience regarding embarkation was very good, not sure how it would be if it was raining as we didn't see any cover. Once at the ship we were very quickly processed. Staff took us to our cabin and we then went off for a drink. We were upgraded, our cabin was at the front of the ship and we like many felt vibration and movement and noticed this through to day 3. Having only ever being on bigger ships this was very noticeable to us. We got the drinks package and it was well worth it for us. We saved the receipts and worked out that it would have cost well over a hundred pound more if we hadn't taken it. I usually only drink red wine but did try a number of cocktails which I really enjoyed. The wine (in my opinion) was beautiful, 14% Tempranillo, I would highly recommend this. We ate in the buffet, had lunch in both restaurants and 1 breakfast in one restaurant. We had dinner in the Kensington. The food was nicely presented in the restaurant and the service was excellent. Dinner was 5 course and lunch was 4, lots of variety and all enjoyable. I couldn't complain about the food at all. The service at the bars and around was first rate. The lectures we attended were good. The shows were average, but this is an entertainment team and not professional performers. We didn't do any excursions, preferring to do our own which were easy enough and significantly cheaper. The seating areas were obviously very busy when everybody was on the ship, however, seats could be found fairly easily and people tended to move around a lot, I didn't see any saving of seats in the lounge areas. I was impressed at the number of staff in all departments, the whole ship is spotless and cleaners were constantly stationed by each toilet area and were always in and out cleaning. I have to mention our wonderful cabin steward who was first rate and such a genuinely nice and discreet chap. I would recommend this ship and company and would go with them again. If you are reading having booked, please do not be worried by anything negative you may have read, go with an open mind and enjoy yourselves. If you want a 5* ship with butler service, you'll have to pay a lot more than the excellent value for money cruise, with 5* staff that you will experience with the Magellan. Read Less
Sail Date August 2016
Good points first -Price , Magellan the ship itself , food and drinks plus and the Baltic cities we visited. Bad points - the entertainment shows and music were very old and dated . Too many very old and or infirm people on this ... Read More
Good points first -Price , Magellan the ship itself , food and drinks plus and the Baltic cities we visited. Bad points - the entertainment shows and music were very old and dated . Too many very old and or infirm people on this cruise so gave the atomosphere one of a derby and Joan club at sea ! Cities such as Stockholm only had a 4 hour visit time which is much too short Entertainment was very much aimed at 70/80 year olds with the newest music I heard all cruise was by Abba and the band played what I would ( bad ) lift music The entertainment staff had to come up with their own ideas for shows etc , a case in point was one of them ( slightly) looking like Buddy Holly (but sounding nothing like him ) so you got a Buddy Holly tribute act....but a terrible one ! If you value the entertainment on board your cruise alongside the destinations you have been warned !!! Read Less
Sail Date August 2016
We have always been interested in the discovery element of cruising offered by Swan Hellenic; we liked the idea of a ''country house' atmosphere and we were keen on the itinerary. The thought of being in a small ship with ... Read More
We have always been interested in the discovery element of cruising offered by Swan Hellenic; we liked the idea of a ''country house' atmosphere and we were keen on the itinerary. The thought of being in a small ship with fewer passengers that was able to visit small ports and bays was attractive. The ship was fine if a bit dated. The food was adequate without being star quality. The staff were by and large friendly and helpful to the very elderly passengers who made up 90% of those sailing. We knew that the average age but we had no idea that because the shop sailed to and from Portsmouth, it attracted an even more elderly lot. Don't get me wrong, most passengers were charming and 'up for it' but if one were a disco hound, this is not the ship for you. There was one huge gaffe where the company had failed to gauge the tides properly so that when we arrived the ship's master decided that he could not operate the tenders within the time available and so tours were cancelled. That was pretty shoddy planning, in my view. Read Less
Sail Date July 2016
My husband & I have taken around a dozen cruises with various lines inc. P&O Royal Carribean, CUnard, Celebrity, MSC & Fred. We took this short cruise to determine how we felt about the ship and cruise line before thinking of ... Read More
My husband & I have taken around a dozen cruises with various lines inc. P&O Royal Carribean, CUnard, Celebrity, MSC & Fred. We took this short cruise to determine how we felt about the ship and cruise line before thinking of any longer duration. We fortunately caught the cruise coach from London Victoria to Tilbury - we had no delays and went straight to check-in on arrival at the port, unlike many other passengers, many of whom waited over an hour & a half simply to get into the car park, after having done battle with the M25 traffic. So far, so good. We arrived at our cabin, deck 6, at the rear of the ship - quite large in size - slightly surprised with the twin bed formation - but we got used to it - apparently we were told there are only 10 'Queen' beds on board. However, the beds were comfortable and the pillows, small but reasonable too. However there were no tea-making facilities in cabin which is surprising for a cruise line that prides itself on a traditional British cruise - we need our tea!! Also you need adaptions to use the plugs, again unexpected. The shower curtain however was a real pain! It's about 2 inches too short to reach the floor, so the bathroom floor gets wet and the curtains will insist on sticking to you when trying to shower. Don't get me started on the noise!! I've never heard such a din - not just the usual drone but banging, clanking and high whining vibration especially when starting the approach to a port - so 5am wake-up call was to be expected. Food was good, tasty although portions were not large, but with a potential 5-course menu - it wasn't necessary to go hungry and if you fancied trying an extra of anything our waiter was very happy to oblige. Our Wine steward was also very helpful and pleasant and it was a very nice touch that a complimentary drink was offered on the last night on the Company" -cheers!! There was one formal night, and most dressed appropriately however there were an odd few who only managed to sport a tea-shirt and jeans. One big complaint - I only drink Soya milk, which was available on the Buffet at breakfast but unavailable anywhere else on the ship for a coffee - it was quite a task to actually take a cup of milk from breakfast and ask one of the Baristas to make me a Latte using it. Afternoon tea was fairly standard - buffet style but one day had lovely raisin scones with jam and cream - this was followed the next day by Cheese scones still offered with jam and cream - different.!! Late night snacks were brought round the lounges on the 1st & 3rd night, unfortunately there were not enough to go round on the first evening - or some folks got more than their fair share! Middle night of cruise saw a "Magnifique Buffet" with ice sculptures and carved fruit/vegs - lots of sea-food available, much to my husbands delight. The entertainment team were good, shows were of reasonable standard, especially the ABBA inspired show. But the best was the Cabaret provided each night by members of the Entertainment team. We enjoy dancing - this was not as good on the ship as others we have experienced. The dance floor was on the small side but the main problem was the musical duo couldn't seem to maintain any sort of tempo throughout a song, so what initally appeared to be a rumba or cha-cha would slow down or speed up and then the inevitable key-change so just went on, & on ..... We both experienced some treatments in the Spa and really impressed by both our therapists - very good treatments, really relaxing and reasonably priced. What a shame that the tannoys are not turned off (or at least down) to prevent the sudden announcements fro breaking into the relaxation time. However one of the biggest gripes of the whole expereince was the first Port - Ghent - 8 shuttle buses for everyone who wanted to take themselves independently into Ghent - a 26 min drive away (hour- round-trip). We had been waiting for a shuttle for around 40 minutes when the crowd were told there was an hour delay - so taking the hour round trip into account, we (together with a considerable number of others) gave up and spent the rest of the day on-board. Many people were very unhappy with this situation and the cruise director got quite a bit of stick for this. Next stop at Amsterdam was better - just a 10 minute walk into the centre. We never saw, or even heard the Captain, or indeed any of the Senior Staff, which was unusual. All announcements were made by a the Passenger Director (or something).A large number of the crew were from Ukraine, according to the information in the ships bulletin, who tended to be rather off-hand, with smaller numbers of Indonesian and Filipino waiters who were as attentive as ever. We docked 2 hours late on our return to Tilbury as a result of the adverse weather conditions experienced overnight. We were in quite a storm. However, after nearly a dozen cruises, including across the North Sea, the Baltic, Fjords, Bay of Biscay and a Transaltantic - this was the worst experience I have had, pitching and rolling and in fact, the first time, ever - I succumbed to the sick-bag (sorry) . We were amused to watch the usual window washing whilst in port - this consisted of a hose-pipe fitted with some shower-like attachments being dangled over the side and swung from side to side - ingenious! We met some very nice people and have answered our question - would we go with them again - Sorry - not for us. We like smaller ships but this was not really up to speed in our opinion. Fred do small much better, as do some of the other smaller ships available with other lines. Read Less
Sail Date May 2016
My wife and I chose this cruise to the Baltic and St Petersburg because we wished to enjoy the experience of visiting the ports to which the ship was destined - in particular St Petersburg, which we had never visited. As my wife is ... Read More
My wife and I chose this cruise to the Baltic and St Petersburg because we wished to enjoy the experience of visiting the ports to which the ship was destined - in particular St Petersburg, which we had never visited. As my wife is disabled and dependent on a manual wheelchair to move around, it was important that at each port of call we would be able to go ashore and to journey around that location, even though we understood that we would not be able to make us of the various coach trips offered, as none of the coaches would be wheelchair-accessible. We took care to ascertain that at each port the ship would berth alongside, so that nowhere would disembarcation involve having to use a tender to get ashore, and also that the 'Marco Polo' had side loading ports through which the quayside could be reached by appropriate gangways. Let me first say that the facilities aboard were superb, and we were highly delighted with both the cuisine and the accommodation provided (we had booked an accessible cabin, one of only two such aboard the ship, having explained the nature of my wife's disabilities). We were pleased with everything aboard the ship, including the friendliness and help provided by all officers and members of the crew. The cabin was excellently and comfortably equipped, and both the cabin stewards and the catering staff provided exemplary service throughout the voyage. Because this is an elderly ship, the thresholds from one part of the ship to another were sometimes rather prominent and thus difficult to cope with in a wheelchair, but we accepted this as an inevitable consequence of the ship's construction. We have been on other cruise lines' ships in the past, and found that the 'Marco Polo' compared well with our previous experiences aboard P & O and Thomson. The grave problems which emerged, and resulted in our having to give an 'average' raing to the cruise in spite of the excellent features mentioned above, is that we found it impossible for my wife in her wheelchair to disembark from the ship at either St Petersburg (our primary reason for choosing this cruise) or at Stockholm. The reason was that at both ports, instead of a ramped gangway which we could have negotiated, and which was used at the other four ports of call during the cruise, at these two ports mentioned above the ship deployed a stepped ramp which could not be negotiated in a wheelchair, even with my own assistance. Thus we were unable to make the planned shore excursions together, and my wife was compelled to remain aboard the ship at both ports throughout their stay, and was unable to go ashore either in Russia (where we had pre-booked a private tour of the Hermitage) or in Sweden. As the only passenger who was dependent on a wheelchair for getting around, she became the sole person aboard who was denied any opportunity of disembarking from the ship at either port. It is thus clear that this ship, while it has adequate facilities for the disabled passenger in the two disability-eqipped cabins aboard, is totally unsuitable for any person who is dependent upon the use of a wheelchair for going ashore, even with the full-time assistance of her (or his) spouse or carer - a total disappointment which ruined our holiday. What makes it worse is that we were given no warning of this eventuality until six weeks before the sailing day, at which there was no opportunity to cancel the holiday without losing all that we had paid (we had paid the costs for the cruise entirely by the end of the previous December), and even then we were only told that use of the stepped ramp was a possibility, not a likely scenario. Read Less
Sail Date May 2016
Just returned from six days on the Marco polo, an old ship but well maintained, as this was our first cruise didn't know what to expect.... The food was excellent also the service was too, couldn't do enough for you, being a ... Read More
Just returned from six days on the Marco polo, an old ship but well maintained, as this was our first cruise didn't know what to expect.... The food was excellent also the service was too, couldn't do enough for you, being a small ship was a bit of a squash at meal times especially breakfast, we had the all inclusive drinks package of £17 per person per day which was good value and the drinks were good quality, entertainment sadly was not very good at all the nightly show was too short and very amateurish and quiz games disorganized and hard to follow, also the choice of music needs up dating... Our cabin was small which I expected on a ship but was clean and the service from our steward Yuri was excellent but I did begrudge paying £2.20 for a bottle of water in our room and should be included in the drinks package.... All in all an enjoyable week but don't think cruising is for us as we found it to confining and Norway is beautiful.... Read Less
Sail Date April 2016
We booked Back to Back cruises on the Magellan, for a grand total of 56 nights and only got home yesterday the 16 of February 2016. The Christmas and New Year cruise was without doubt our worst ever , and although the ship can't ... Read More
We booked Back to Back cruises on the Magellan, for a grand total of 56 nights and only got home yesterday the 16 of February 2016. The Christmas and New Year cruise was without doubt our worst ever , and although the ship can't be held responsible for the weather, there were just so many things wrong. Once we did get away many hours later than scheduled, and informed that the ports of call had changed , which then meant that we would be in Gibraltar one day late and we had planned to meet someone there , they failed to turn up on the 27th and that cause a few problems, the crossing both away and returning home was awful, and it appears that the ship struggles with rough seas. The result was people falling out of chairs, lifts being turned off and glasses falling out of the cabinet behind the bars and leaks coming through the roof of the Captain's lounge. The cabins are fine, but there is not enough seating for all when in the buffet or the lounges and most of the time only half of the lifts were operational. The meals were not that good and the dinners at Raffles the buffet were limited on selection. The entertainment was provided by the regular staff and only one external artist was shown in the whole of the two weeks....very poor as I was song and danced out after about 10 days.The entertainment team, done what they could, but their employer needs to take a good look at itself ! The result was that apart from the magnificent New Years eve overlooking Madeira and the fireworks display, the whole cruise was sub standard and then we had the 42 night cruse to the Amazon and West Indies to look forward to ! To be fair the second cruise was better and although we both went ill on the way back, and so many people ended up in the infirmary with coughs and breathing problems, it still was a case that the Christmas cruise was so poor and I would not go on the Magellan again, for anything over 14 nights as it did not match up to others that we had both been on.Even then it would have to be an offer that we could not refuse. Read Less
Sail Date December 2015
We only booked this cruise because we both wanted to see Jersey and Guernsey, unfortunately that didn't happen. We choice to park at tilbury and this was a brilliant service the staff at the car park were very helpful and gave ... Read More
We only booked this cruise because we both wanted to see Jersey and Guernsey, unfortunately that didn't happen. We choice to park at tilbury and this was a brilliant service the staff at the car park were very helpful and gave clear instructions. We noticed there that the other passengers seemed older than us. (We've just turned 60) most people were well over 70+ Embarkation was fast and on the ship we were met by staff and a very nice lady showed us to our cabin. The food was not of the best quality but there was plenty of it. The soups and the bread were very nice. Afternoon tea was very strange Apple crumble and custard and small hard scones with artificial cream and dry cake. We bought the drinks package even though we are not big drinkers, but it was well worth it as the cocktails were very nice and included brand name soft drinks as well. We both enjoyed Amsterdam and Zeebrugge and looked forward to the Channel Islands, but unfortunately the Captain announced that because of the high swell we wouldn't be going and instead were going to Cherbourg and Rouen instead. We and lots of other passengers thought this strange and more likely to do with the age and disabilities of the other passengers.( the weather so calm and sunny) as they would have to use tenders in these ports. We felt let down as we wouldn't have booked a cruise around France, so will never use this company again Read Less
Sail Date September 2015
This is a lovely Little boat. At 46,000 tons it is towards the top of the Small category. For a vessel of this size the cabin quality is good (4/5), but it is a little crowded. This was now our 12th cruise and certain factors ... Read More
This is a lovely Little boat. At 46,000 tons it is towards the top of the Small category. For a vessel of this size the cabin quality is good (4/5), but it is a little crowded. This was now our 12th cruise and certain factors disappointed. We prefer ‘Freestyle Dining’ and dislike being stuck on the same table with the same handful of guests every night. We are happy to share a table if necessary, but not for 6 nights in sequence. In consequence we switched our system to tracking down a good lunch meal ashore and skipping the evening dinner. The on-board alternative, the ‘Bistro’ was convenient, but the standard of food offered there was poor. (1/5). The standard of food in the main dining was well below expectation (2/5) and is our one major criticism. Had we tried this more often we might have met a better meal, but were unwilling to take the risk. The vessel has an Engine problem. It behaves like an old car. Very under-powered when ‘push’ is needed. It was extremely noisy when pulling away from the dockside or travelling in a river, probably against the water flow. We complained and the problem did disappear, but at the cost of very low speed running. To take 4 hours from Amsterdam to the river estuary indicated that the engine(s) were running at low power. Any faster and the vibrations would make the cabin furniture rattle. Coastal running over short distances worked well, but it might prove to be too noisy on a long, (Transatlantic ?) run. I await further comments. (If it was a horse I would shoot it.) The passenger mix favours the elderly, supported by the relatively low cost per person. We found the number of ‘wheelies’, Zimmer frames and wheeled walkers, motorised chairs, crutches and walking sticks surprising and soon realised that the Captain would not be able to offer the ‘Ship to Shore’ transfers using the lifeboats as tenders. It would have been extremely dangerous to even try. This was probably why the visits to Jersey and Guernsey were cancelled and replaced by Cherbourg and Rouen. I would congratulate him on this choice. We also wanted to go to the Channel Islands, but realised that it could not be done safely. CMV will have to rethink some of its itineraries or this will often arise Read Less
Sail Date September 2015
Hello. We have just come back from a short cruise on the Marco Polo. This is our second cruise on the Marco Polo. The Long term parking and check-in at Tilbury is really quick and easy.The staff very helpful with all aspects of the ... Read More
Hello. We have just come back from a short cruise on the Marco Polo. This is our second cruise on the Marco Polo. The Long term parking and check-in at Tilbury is really quick and easy.The staff very helpful with all aspects of the boarding process.The ship is small,but has every thing you require.The food is very good and the drinks are of a reasonable price.The cabins are teat and tidy and kept clean as is the whole ship.The entertainment is limited but is ok.The shore excursions will very well done, no problems.The access for wheal chair user's is not as good as the more modern ships, but you can still get around. The disembarking was one of the quickest we have seen,well organised.We would recommend the Marco Polo to the seasoned cruise traveller. Graham & Julie Gilbert Read Less
Sail Date August 2011

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