We are 3 star, almost 4 star mariners. We like Holland America for its itineraries and its staff. Let me be clear: for the most part we enjoyed our cruise. Our cabin was very comfortable and spotless. Our stewards were very customer oriented. Our excursions were great fun. However, from the beginning things were not as good as they used to be. Embarkation with Orange Status should have been ...
After 14 cruises with this storied line, I was disappointed with the Copenhagen-Copenhagen sailing that stopped in Norway, Iceland and Scotland:(Lerwick, Inverness were pleasant surprises) All the ports met expectations and more. Holland's receptions had no music; first ship I've been on that had no orchestra; no appetizers, Bloody Mary's had no celery. B-B King's seemed to forget that they were ...
This was our fourth Holland America cruise and our second HA cruise this year. We last sailed on the Westerdam around Japan which was fantastic. As this was also a vista class ship and we had also been on the Oosterdam we expected similar levels of service. Sadly that wasn't the case.
The embarkation from Copenhagen was managed well as was the disembarkation. We only did the 14 night section of ...
We are definitely not going on HAL cruises again , neither recommending HAl to my friends. This cruise has been a big disappointment to us, and from what I've heard around, to other travelers, as well.
The main reason for us to choose this cruise was its itinerary, but 3 out of the 10 stops were canceled. Sure one cannot fight weather conditions, but I do have my doubts about how necessary ...
We were on this ship for 12 days and thankfully only two sea days. We toured the Baltics We noticed that windows throughout the ship had cracks, tile in the Lido Dining Room floor was lifting when people stood on the tile waiting to be served from the food line. The grout in the floor tile looked dirty. The dining room tables in the Lido was cracked and peeling. Also, furniture in the lobby ...
We wanted to cruise the Baltics ans choose this cruise because it docked 2 days at St Petersburg.The last two ports Gottenborg and Helsingborg should be replaced by another day at Copenhagen and Stockholm
We flew into Copenhagen a day early and stayed at the Hilton at the airport,and it was a great choice because you dont have to go outside to reach the airport or the Metro to Central ...
The choice was a back to back between Iceland and Russia July 4 through 28, 2016. Copenhagen to Copenhagen. Requested Convertible Twins. Got one king bed. Ask for two separate beds. Stewart gave me a face and said he would do it. Shower head LEAKED. Shower curtain hem covered with MOLD, curtain not connected on two top hooks. i leaned back on the curtain over bed; DUST AND FIBERS FELL OFF AND ...
First time on Holland America!
We chose this cruise because of the iteinary. The weather was nice except for a couple of days. Seas were very calm.
Husband got food poisoning from lido on second day. I informed front desk and a report was taken No one ever contacted us after that.
Had a big problem with SBP promo. Would not honor until my agent got involved. HA said an error had been ...
I think the ports of call are great, and Holland America has a strength in being port heavy for travellers who like to maximize time exploring countries like me. There was good onboarding and off boarding during ports of call, organized and efficient.
However guest relations response to my concerns were severely lacking. Within the first week, a cleaner had accidentally thrown out my dad's ...
We embarked on a 22 night Mediterranean cruise first off one set of luggage was not delivered to our stateroom 35 minutes AFTER sailing a voicemail told to come down and claim our bag - no foreign item found and told just TAKE IT AND LEAVE no apology. The public toilets - at least one was out of action every day in every area. Nearly all the coffee machines were consistently out of service. ...