Holland America Line Rome (Civitavecchia) Cruise Reviews

The ship was very disappointing. The online photos and videos are very misleading as they show show open, bright airy spaces but the ship is dark, cramped and crowded. There is lifted carpeting throughout the ship and broken windows. The Queens lounge was the biggest disappointment - the band knew only one tune and played it over and over until only the drunks remained, and when the band took a ...

We gave ourselves this cruise as a 25th anniversary present. We have sailed on several cruise lines including HAL, our last cruise was great this one was the worst ship I have ever cruised on including those of my navy career. We embarked about 1:00 pm and once we got situated we went up to the Lido deck for a snack, there was water everywhere and towels were being used to mop it up. We should ...

We sailed on the Zuiderdam (i.e. Sewerdam") on a 22 day cruise beginning April 14th 2015. It was our second Holland cruise (the first was uneventful, but I was not overly impressed). On the bright side... we had 22 days of excellent ports, and the weather was outstanding (sunny, 59 at night and low 70s in the day). The ship should have never sailed. They had an Italian labor strike during the ...

We sailed on the Zuiderdam (i.e. Sewerdam") on a 22 day cruise beginning April 14th 0215. It was our second Holland cruise (the first was uneventful, but I was not overly impressed). On the bright side/. we had 22 days of excellent ports, and the weather was outstanding (sunny, 59 at night and low 70s in the day). The ship should have never sailed. They had an Italian labor strike during the ...

From start to finish, this 22 days Mediterranean cruise has been the worst cruise we have taken. It all started on day 1 when our Signature Beverage Package cards were not in our suite. Several hours later, the Neptune concierge advised that we only had an 11 day card beverage card because the 22 day card was very expensive. It took four additional days for the front desk supervisor to call ...

First off, I gave HAL the benefit of the doubt and gave them 2 months to respond to my email, to no avail all they wanted to do was to sell me another cruise. Below are all the bad things that happened: ... no acknowledgement of the birthdays and anniversary we were celebrating. ... everything was an add-on or up-sale. .... the food was awful every day, food at sub standard temperatures, poor ...

I booked a 10 night Holland America Western Mediterranean cruise on the Noordam for five people after having enjoyed a 10 night Eastern Mediterranean cruise in August 2007 on Celebrity. What a mistake to change from a quality service -oriented cruise line like Celebrity to the hostile, servile experience on HAL! The booking was made through the same internet agency I have used successfully for the ...