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4 Helpful Votes
Sail Date: March 2019
This was our first sailing on the Victoria and it really is a most impressive ship . We had booked Balcony Club as we prefer the availability of dining when we choose . Shortly before leaving we upgraded to Princess Grill and considered ... Read More
This was our first sailing on the Victoria and it really is a most impressive ship . We had booked Balcony Club as we prefer the availability of dining when we choose . Shortly before leaving we upgraded to Princess Grill and considered the larger suite and good sized balcony well worth the extra cost . We were not , however, impressed by the Princess Grill dining room . It is large and caters for well over 100 people and is thus not an intimate venue . It compares unfavourably with the Club Balcony on the Elizabeth which ( on our earlier cruise) only catered for about 50 people . The waiters ( dedicated to a group of tables ) were polite and charming and very willing to please but on occasion did not notice when the plate was not as ordered. I could not fault the menus – 5 courses for Dinner and Lunch . We don’t have hearty appetites and never ate lunch there preferring to use the casual Lido restaurant where there was always a large range of different types of food where we could “graze” from the self service buffet . Even though we had the onboard spending allowance ( much of which was taken up by the automatic daily charging of staff gratuity charges of $27 ) I found the wine pricing exorbitant. In the restaurant a bottle of Cloudy Bay, Sauvignon Blanc had a basic price of $40 which was not too bad seeing that , tax free , in the UK it would be about £20 (c $26 ) . However a corkage charge of $25 was then added and ,on top of that , there was a service charge of 15% bringing the total up to $ 74.75 . I refrained from any further purchases there . Quite a number of people to whom we spoke also complained about drink pricing policy on the ship . The air conditioning throughout the ship was set low This was affecting the ladies, especially as they had to dress accordingly . A number complained that they had been unable to wear dresses which had been brought especially for gala nights . Perhaps this was a factor in the ship seeming deserted after 10pm . People were more comfortable in their suites. As regards the excursions we found these to be very well organised by Cunard staff as far as getting us off the ship was concerned but they varied in quality from place to place just as was mentioned in Cunard’s publications . They are dependent on local companies whose employees seem often to be students doing casual work . For example , in Mauritius , we had an early start one day and visited a charming old French colonial villa where we were given a bottle of water and offered a couple of very small deep fried battered vegetables . We then drove a long distance to an old sugar plantation factory which had been converted into a museum dedicated to the local spice industry. Here we were led around every section which , because of the time involved in slowly following other groups of visitors, we found intensely boring . It was over by around 2pm and there had been no allowance for lunch and we still had another town to visit . What was annoying was to find that the factory had a very pleasant outdoor café facility of which we were totally unaware and unable to use as we were then driven off for another 2 hours unfed, and with no opportunity of buying a snack anywhere , until we returned to the ship. Our cruise was part of the Victoria’s World Cruise and covered Singapore to CapeTown . When we boarded it was clear from the amount of coughing noted that there was a “bug” in situ . This was clearly recognised by the Medical Centre which had a prominent notice saying that they did not prescribe antibiotics for this bug which they said was a Cold/Flu infection . They admitted it was virulent and could take up to a month to clear completely . My wife caught this after a week aboard and was prescribed only basic cough medication and paracetamol. She saw the doctors twice and , it not improving , was then told that that was the only medication that they could/would prescribe . Her condition worsened and , when we disembarked in CapeTown , she immediately saw a doctor who diagnosed acute bronchitis and prescribed strong antibiotics and steroids and certified her unfit to fly ( we were due to leave 3 days later and this had to be extended by a further 3 days ) . We thus incurred considerable extra cost and had no opportunity of making the most of our time there . Regarding the entertainment (in the magnificent theatre) there were very good lectures during the day e.g. antiques , topical history and politics and regional cuisine but we found the evening shows and performances mediocre . All in all this was a rather like the proverbial curate’s egg – good in parts . For us however it was a disappointing cruise . Read Less
2 Helpful Votes
Sail Date: March 2019
We took a cruise from Singapore to Dubai, on part of the QM2 around the world trip. The cabin with sheltered balcony was great and we had an ice bucket with champagne waiting for us when we embarked. The ship is beautiful and the staff ... Read More
We took a cruise from Singapore to Dubai, on part of the QM2 around the world trip. The cabin with sheltered balcony was great and we had an ice bucket with champagne waiting for us when we embarked. The ship is beautiful and the staff were helpful and efficient. The negatives for me were firstly the standard of food in the Britannia Restaurant which we were assigned to. The food was generally not prepared in a manner fitting the ship or the price of the cruise, meat and fish were dry and needed sauces, the vegetables were often hard - beyond al dente and almost uncooked, and the desserts were tasteless and unimaginative. The chefs seemed to focus more on presentation than the taste and texture of the food. We went to the buffet on deck 7 quite often which had a bigger variety of better prepared food and enjoyed it more than the restaurant. The other negative is the fact that there are two very small pools for a large number of people, the limit in each pool is 14 (I think) and there was hardly any room to move around if there was half that number in the water. As the temperatures were around 30 degrees and more, a lot of people were in and out of the pool especially on sea days. I preferred my previous cruises on smaller ships that had better food and bigger pools. Read Less
3 Helpful Votes
Sail Date: March 2019
We joined QM2 at Singapore on a section of her world voyage. Embarkcation was reasonable enough and were soon at the Kings Court for a light lunch. Our cabin was an obstructed balcony on deck 7 - a spacious cabin well turned out ... Read More
We joined QM2 at Singapore on a section of her world voyage. Embarkcation was reasonable enough and were soon at the Kings Court for a light lunch. Our cabin was an obstructed balcony on deck 7 - a spacious cabin well turned out although we did have a problem with a leaking toilet for 2 days at the start of the cruise. Our cabin stewardess from South Africa was excellent - nothing was too much trouble. Food in the Britannia Restaurant was very good ( much better than our Celebrity Cruise last year ) the waiters were attentive and catered for our likes. However, the price of drinks/wine on board was eyewateringly expensive so only glasses of wine were sometimes consumed at dinner. The food at the Kings Court self-service restaurant was very good but finding a table was like being in a motorway service café! The entertainment onboard was mixed but special mention of a guest speaker - Malcolm Nelson, a retired Senior Customs Officers at London Heathrow Airport. His seven talks were unmissable and this was evident by the number of people attending in the Royal Court Theatre. We booked five Cunard excursions pre cruise - generally good but some days tiring! Dress code was mostly adhered to but come on Cunard - surely a jacket every evening for dinner is a little outdated! compared to P & O, Princess & Celebrity. Read Less
9 Helpful Votes
Sail Date: February 2019
Never having done a cruise before we chose the Queen Mary because we wanted luxury. We certainly got that. We had a Princess Grill suite and loved the dining experience that we got with it. Every meal was superb and the waiting staff ... Read More
Never having done a cruise before we chose the Queen Mary because we wanted luxury. We certainly got that. We had a Princess Grill suite and loved the dining experience that we got with it. Every meal was superb and the waiting staff were so friendly and very professional. We chose to sit on a large table with six other diners and found them to be great company. Each meal was leisurely and sociable. There weren’t enough hours in the day to participate in all the activities available but we did as many as we could. We went to the evening show every night and played whist in the afternoons. Did several of the quizzes and made new friends. The week just flew by and I wished we had booked longer. Cunard arranged our transfer from and to the airport and organised a first class meal at the airport in HongKong before our departure. We only did one organised tour in Vietnam and found it a bit rushed. In Hong Kong we did our sightseeing by ourselves and took advantage of the free shuttle service laid on by Cunard. Read Less
29 Helpful Votes
Sail Date: April 2018
After enjoying a wonderful cruise on the Queen Mary 2 in 2010 our special anniversary cruise on the QM2 was a huge disappointment and we wanted to get off 4 days into a 14 day cruise! We had more complaints about the cruise but the 3 ... Read More
After enjoying a wonderful cruise on the Queen Mary 2 in 2010 our special anniversary cruise on the QM2 was a huge disappointment and we wanted to get off 4 days into a 14 day cruise! We had more complaints about the cruise but the 3 major areas that Cunard need to address urgently are: Food, Cleanliness, Attitude towards passengers FOOD. This was really shocking especially in the King’s Court dining area where the majority of passengers will eat at some time. Poor quality, very limited choice, unimaginative menu which hardly varied, badly presented, small portions and often cold or alternatively dried out under the heat lamps. Only the occasional curry or stir fry reflected the local cuisine and these were bland and unappetising and only a couple of items cooked to order. Some examples of dishes served regularly were curly fries, Irish stew, roast chicken, skate wings, beef olives, pea puree, sponge pudding and custard, pork belly, lasagne. Breakfast was particularly poor but lunch and dinner were awful too, like being in a motorway café or a posh care home and we only ate eat here if we were really hungry, and we were often hungry (on a cruise!). There are alternative dining areas (we usually ate in the Britannia at night) but we sometimes we wanted a more relaxed buffet restaurant, didn’t want to wait to be seated in the Britannia restaurant and have waiter service. And we objected to paying nearly $40 extra per couple per dinner to sit in a cordoned off area of King’s Court to eat food which should have been included in the main buffet (e.g. Indian, Chinese, Italian, Mexican) or nearly $100 extra per couple to eat dinner in the Verandah. CLEANLINESS. The new design of the King’s Court restaurant is ill thought out with multiple entry points, no staff to encourage hand cleaning and you can enter the food areas straight from the outside deck without even passing a hand sanitizer. The food stations could have been cleaned more often during mealtimes. The windows and glass doors throughout the ship were covered with greasy finger marks and dirt and we never saw anyone cleaning them during the 2 weeks voyage. The window in the restaurant was so smeared with dirty cloth marks and finger prints that someone had written ‘CLEAN ME’ on it and that was still there when we left. Outside the decks looked dirty and marked with cups/ glasses/ plates not cleared away. Inside there were carpet stains, light fittings missing, some chairs were tatty, needing repairs and again cups, etc not cleared away. ATTITUDE. An arrogant, unfriendly attitude pervades the ship from the top down. Although some staff were excellent (our Britannia restaurant staff gave outstanding service) it felt like passengers were merely an inconvenience and many times myself and others had to stand aside to allow staff members, including the ship’s officers, to pass without even a thank you. We were often ignored or given the wrong item because people simply didn’t listen properly and we rarely saw any officers to talk to except when they had to attend the Captain’s cocktail party where they stood huddled together. This attitude affected the ambience of the ship which lacked energy, interest and warmth with many areas empty by 10pm. OVERALL OPINION. Cunard is trying to cut costs in the wrong areas, it is relying on it’s past reputation but not living up to it and it is targeting a increasing elderly clientele who may happily accept these standards but they won’t sustain future growth. Although many passengers will be loath to admit to their friends, family or even themselves that their cruise was overpriced and of a low standard I can honestly say that this experience was so bad that it has put us off cruising completely and I would not recommend the QM2 to anyone I know. Read Less
19 Helpful Votes
Sail Date: April 2018
Booked this cruise for two reasons, the itinerary and to see for ourselves if Cunard is what they say they are. The itinerary was great, Cochin excepted but we expected that. We had three complaints about this cruise, first of which was ... Read More
Booked this cruise for two reasons, the itinerary and to see for ourselves if Cunard is what they say they are. The itinerary was great, Cochin excepted but we expected that. We had three complaints about this cruise, first of which was the visas for India. We had no plans to go ashore in Cochin but was told that we must have full tourist visas otherwise we would not be able to embark the ship in Singapore. Due to a lack of time we had no choice other than to use Cunards intermediary CIBT visas, at a significant cost to us. Due to a lack of communication it turned out the visas were not required pre cruise. We watched people board the ship who had no visas. Cunard have since agreed to reimburse us, but only because we complained. If you were on this ship and had a similar experience then complain, they won't contact you! Secondly the stateroom------ We were in 13024 which is a club balcony cabin. The room itself was very nice with a roomy balcony and was well maintained by the steward, thanks Salvi.There is tea making facilities in the room which is always a bonus. Further to the stateroom there is significant vibration most of the time which is apparent to both port and starboard. Theses staterooms were a recent addition made during the last refurbishment. Cunard of course are aware of this and I'm told by a guest services executive that they are looking at ways of factoring it into the brochure stateroom descriptions. Too little to late for us, Cunard got our money, my wife got no decent sleep. As a matter of interest the vibration has nothing to do with sea conditions as it was present when the ship was on its mooring lines. Finally, the food--------I was served raw ( yes you read it right, raw) chicken with bloody juices running from it! As you can imagine there was mayhem, the servers, maitre d, chef and executive chef all arguing amongst themselves as to who was at fault, with fellow diners looking on in disbelief. I left the dining room and went for a meal. The outcome of this was that I was not allowed to make a formal complaint at the pursers desk,I wanted a case number so that I could take the matter up when I got home but was refused and told to drop the matter.I was given a complimentary meal in the Italian specialty restaurant, special it wasn't. Since being home Cunard agree that we have had a shocking experience with the three complaints and have offered us 20% of the cost of the cruise plus reimbursement of the cost of the visas. Is this commensurate with the cruise experience ? The service in the dining room was, we found, fine. The food in general in the dining room was adequate, but no more. A bit hit and miss. The service in the bars was, at times dreadful. Gone are the days of being escorted to seat and waited on for a drink, like it used to be. More often than not I got my own drinks at the bar and carried them back to where we were sitting. Staff work hard enough but there just isn't enough of them. The experience made me that I was at home in my local Wetherspoons. The entertainment for us was a mixed bag with no hint of a wow factor. The two productions shows were very poor and most certainly the entertainment was geared toward classical recitals and ballroom dancers with some jazz thrown in. The resident orchestra was very good as was the dance band. All in all we found the entertainment to be low key and not to our taste. Some of the sea day lectures were good though, as was the planetarium. Shore excursions were robbery but they are everywhere. The price of drinks was also robbery but we have seen worse, can't remember where. In the end we were glad to get home. Would we cruise Cunard again? Highly unlikely. For the life of me I can't see any evidence of a White Star experience, perhaps it's reserved for the grills? As for us we will continue cruising but methinks we will body swerve Cunard in the future. Read Less
9 Helpful Votes
Sail Date: April 2018
Itinery was part of a bucket list tour and expectations were set high to travel Cunard for the first time. We are platinum NCL travellers (smaller ships) plus experienced P & O and Royal Caribbean passengers having competed over 40 ... Read More
Itinery was part of a bucket list tour and expectations were set high to travel Cunard for the first time. We are platinum NCL travellers (smaller ships) plus experienced P & O and Royal Caribbean passengers having competed over 40 cruises.. We have never experienced such poor standard as our 36 days fromSingaporeto Southampton onQM2 . No management could spare the time to even acknowledge us. Only saw the Captain once at the welcome meeting where he simply smiled for a picture. Understand the not shaking hands but he could have use words to make us feel welcome. We have never been so long on a ship and not had any interaction with Officers. On the few occasions we encountered any officers they failed to even acknowledge our presence. Cunard well published dress code was blatantly ignored and staff failed to do anything about to. One evening I was came face to face with a passenger in hi pyjamas eating a plate of chips entering the theatre. Standard of dress is better maintained on a more casual ship. complaints about failure to maintain standard was not responded to by staff. Why did we bother to bring smart clothes for every evening ? 50% of the men is the theatre didn’t wear a jacket. In all our years cruising we have nevr seen fights over sunbeds until this trip. Policies were not enforced so people were frustrated. Everyone I spoke to was disappointed with the Cunard offer. Never again... any line but Cunard after this over priced cruise where we made the effort but others didn’t bother . The line just wanted to take our money . Read Less
3 Helpful Votes
Sail Date: April 2018
We have sailed many lines and Cunard definately has a different feel to the American lines despite US$s used onboard and US owned. There was not the constanr push to buy packages and alcohol was even allowed to be brought onboard but only ... Read More
We have sailed many lines and Cunard definately has a different feel to the American lines despite US$s used onboard and US owned. There was not the constanr push to buy packages and alcohol was even allowed to be brought onboard but only for cabin use. The so called formal nights started at 10pm. We had a 6pm dinner so a long wait for the formal. We didn't bother with them. The formal dining room food was very disapppinting but the buffet was the best we have had at sea. Gym area was not supervised and many people were using equipment incorrectly even when pt walked passed they showed no interest even if asked. To Cunards credit many shore excursione were competive with private ones, however if a tour was cancelled a 10% penalty was added to your onboard account. Book shore excursions early as prices increase closet to departure.Shore excursions were advertised for Cairo but never eventuated. Bed linen was superior quality but pillows were awful. We had to purchase our own. Not sure I will do such a long cruise again with many sea nights. Read Less
9 Helpful Votes
Sail Date: April 2018
We recently returned from half world QM2 cruise Singapore to Southampton. Many good things about this 35 day cruise which, overall, we greatly enjoyed and for which the basic price (excluding on-board extras) was excellent value . Unlike ... Read More
We recently returned from half world QM2 cruise Singapore to Southampton. Many good things about this 35 day cruise which, overall, we greatly enjoyed and for which the basic price (excluding on-board extras) was excellent value . Unlike some recent reviewers, we were very impressed with quality of food and staff attitudes in Kings Court buffet, which generally also catered well for vegetarians like me – better than the Britannia formal restaurant though food and service there were good too. We didn’t see any need to use the over-expensive specialist restaurants. Staff service and attitude very good apart from the odd misery-guts in the bars, the coffee bar and the tours office – interesting to note that these are particular venues for the perhaps excessively high prices that we found charged for on-board extras (our main moan on this cruise), so maybe they’re fed up with complaints! That didn’t seem to embitter the equally expensive but reliably cheerful photography staff though... Pool and games facilities are very good – though of course there’s always the danger that some selfish people will dominate them, as happened on this trip with the table tennis. As for venues, Kochi was a wash-out, due partly, apparently, to the Indian authorities’ cussedness regarding visas, but many of the others were brilliant – especially Langkawi island, Aqaba (where the Jordanian air force display team did a brilliant and moving display and fly-past) Sorrento (a late substitute for Naples) and Cadiz. We’d rather have had an overnight stay at any of these harbours rather than at flashy less impressive and very, very busy Dubai ( a series of traffic jams linking building sites and designer shopping malls...) Evening shows too dependent on musicals but some of the acts – Kev Orkian, the Barricade Boys, David Copperfield, the acrobats - were outstanding. House band too loud, though! The celebrity speakers were alright (despite a tendency to not show too much of the human being behind the celebrity), but the enrichment speakers – especially history and astronomy - were very good and, at times, quite stretching! Disappointed no drama workshops as on a previous QM2 trip, but very impressed that two of the Ents staff put on an enjoyable poetry show. Other extras – the ship choir, the summer fayre – were enjoyable and imaginative. Selection of movies patchy but again some were very good, even if the daily programme provided details for the wrong movie on a couple of nights! Nightclub facility and house band (Purple Haze) very good indeed, though see entry below re cabin. Afternoon Classical music concerts absolutely fantastic with a brilliant selection of artistes. The house string quartet also very good and fully deserved their award of an evening show in the main theatre. The library on QM2 remains a wonderful facility – excellent choice of reading matter and a lovely and restful place to sit and read or work even when not open on evenings and early mornings. We had occasion to use the medical service and were very impressed by its professionalism and efficiency. There seemed to be a lot of tension and conflict on board regarding use of the limited self-service laundry facilities on certain decks. Is this always the case on cruises, we wondered, or is it something about Cunard customers?! Read Less
7 Helpful Votes
Sail Date: April 2018
Whilst this ship - like its sister ship Queen Victoria - is well-designed and its public areas spacious and artistically decorated, Cunard’s failings are the way it treats its passengers both on board and at ports of call. Cost-cutting ... Read More
Whilst this ship - like its sister ship Queen Victoria - is well-designed and its public areas spacious and artistically decorated, Cunard’s failings are the way it treats its passengers both on board and at ports of call. Cost-cutting on food and services has resulted in a deterioration of standards over the years. Coupled with rip-off prices on drinks and tours it is no longer the leading cruise line of years gone by and certainly does not give value for money. My wife and I have been on many cruises on all Cunard Queens. This was our sixth on Queen Elizabeth but our first in its Britannia restaurant. We decided the food served in the Club and Grills restaurants - which the brochure describes as the “finest food” - was simply not worth the high extra cost. And, though the brochure states food in the Britannia restaurant is “superb”, we found that it was unsatisfactory. Over the years, food has become of poorer quality, the quantity has been reduced and its presentation unappetising - except for the extra-charge Verandah restaurant. Several times we ate in the self-service Lido and the Verandah. Even fish and chips in the Golden Lion pub were far better than the similarly described meal in the Britannia - where only 4 chips accompanied the fish. Complaints on board the ship and, in the past, directly to Cunard management have had no effect. The midships balcony cabin we occupied could not be described as roomy but the main problem was the small size of the bathroom. We booked a cabin with shower but the moulded-plastic shower cubicle was the smallest we have ever experienced, being only 70cm wide and 58cm deep. It was not possible to bend down in it to pick up the fallen soap so it was a case of having to step out of the cubicle to recover it. The cost of drinking water in the cabin was $4.54 for a 1.5 litre bottle - about 10 times the price in a UK supermarket. The mark-up on retail prices of wine was about 300%. Malacca was said to be the ships ‘maiden call’ there. I hope it will be the last. It became clear Cunard had not done sufficient work to eliminate the major problem which arose. Arrival time was listed as 8am and departure 5pm. The ship anchored a long way from the port and passengers were advised to allow 45 minutes for the tender journey. It appeared there were not enough tenders to do the job and some local pleasure boats were also used to take passengers ashore. An announcement was that there some delay in the tendering operation so my wife and I left it till 11am to collect a tender ticket from the Queens Room. Hundreds of people were waiting there for a tender. We were told it was unlikely we would get a tender before 12 noon. At 12.45 it was announced a ticket was no longer required. As it had taken at least 4 hours to get passengers ashore, we considered, in view of the sail-away time, it would not be worth going ashore. Many other passengers were of the same mind and were angry. Later, the captain apologised for the shambles stating it was due to the port authority (we did not have the authority’s version) and passengers who had been unable to go on their tours would get their money back. Whatever the problem was, it should have been sorted out by Cunard before Malacca was specified in the itinerary. If the problem could not be solved the ship should have gone elsewhere. A similar planning failure occurred in Colombo where a tour highlight was a visit to the cathedral. When we arrived there it was closed. At Penang a shuttle bus was provided from the ship to a shopping mall but some passengers were told a charge of $6 would be made for a single journey. At Colombo a shuttle bus was provided by the port authority from the ship to the dock gate and a handicraft shop. At Port Victoria, Seychelles the ship berthed within walking distance of the town and at Port Louis, Mauritius a limited service was provided to a shopping area - limited, we were told, due to taxi drivers’ opposition. On this latter service, the small buses used would not have complied with UK bus regulations. Small, ‘occasional’ seats attached to each pair of seats folded down onto the gangway and thus completely blocked the gangway. Not only that, but their small, hard backrest was completely unsuitable for the age group on this cruise. At Réunion we docked at a container port 9 miles from the island’s capital St. Denis. A shuttle bus was provided but it did not take passengers north to St. Denis but to Gilles les Bains, a coastal development, 15 miles to the south. It was little more than a boat marina with cafes; lots of concrete steps; and a beach nearby. Completely inappropriate for passengers with an average minimum age of at least 65. Passengers could go to St. Denis on a Cunard tour which cost $79 each or take a taxi. A similar situation arose at Port Elizabeth where a shuttle bus took passengers from the container port where we docked to the Boardwalk Shopping Centre to the south of the city centre. A Cunard tour of Port Elizabeth was priced at $71 each. I asked a senior crew member why shuttle buses were now taking passengers to shopping centres instead of city centres - as they used to do - and he said it was a “commercial advantage” for Cunard. The only open, forward-facing deck on the ship from which passengers could take photos and video was still closed off. It is at the forward end of deck 9 and accessed through the fitness centre. Until 2016 it was open to passengers but was then kept locked even though the doors, port and starboard, are labelled ‘Emergency Exit’. No credible explanation has been given for this situation. Now a ‘Crew Only’ label has been attached to the door ! Photo attached. Who has ever heard of an emergency exit being confined to crew ? What about the passengers ? Does every member of the crew have a key for the locked doors ? The ship’s dress code is that men should wear a jacket after 6pm. If a person wants to dress more casually he can dine in the Lido and relax in the adjacent Garden Lounge, says Cunard. However, we saw men allowed into the Britannia restaurant for dinner not wearing a jacket and, on formal nights, wearing a casual sports jacket or blazer and grey trousers. At evening performances in the theatre many men were in short-sleeved shirts with no jacket. Clearly the dress code is not enforced and, consequently, non-compliance will get worse. So what is the point in having it ? Read Less
35 Helpful Votes
Sail Date: March 2018
I was booked for 28 days and left after 2 weeks. The staff are really miserable, apart from a few, JR, Alfred, Christian, the waiters on table 321 and one or two others, the maintenance crew were very nice too. The staff in Kings court ... Read More
I was booked for 28 days and left after 2 weeks. The staff are really miserable, apart from a few, JR, Alfred, Christian, the waiters on table 321 and one or two others, the maintenance crew were very nice too. The staff in Kings court were mainly really miserable, there must be something wrong with management. As I was leaving and paid for 2 weeks that I will not be on board I offered my cabin to a lady who was travelling with a companion on an inside cabin, she was on a world tour and a platinum member, so you would think a valued customer....... Cunard had me waiting for 30 minutes to their headquarters to ask "permission" for someone else to use my paid for cabin! They said no, unless she paid for it too! They are very petty with charges.... Mineral water, hello! Are you an upmarket brand or cheap and nasty charging for mineral water? No one asked me why I wanted to leave the ship 2 weeks early, I have been a business owner and I would be mortified if that happened to me and want to set it right or at least know why? Also, there is no shade anywhere on the ship? Steamer seats with no towels available, yuck! Maitre d is useless and very unhelpful. I understand that it is difficult to accommodate everyone but there were so many empty seats at tables, a lot of unhappy passengers re dining. One passenger decribed his experience as a prison sentence.. Glad I broke out of my prison experience!...... Never again! Read Less
36 Helpful Votes
Sail Date: April 2017
Just been on board for 10 days and was pleased to get off, personally I found the food not to be 5 star, the buffet area, although the food was better, I likened it to a motorway dining area, with the seating arranged so people were ... Read More
Just been on board for 10 days and was pleased to get off, personally I found the food not to be 5 star, the buffet area, although the food was better, I likened it to a motorway dining area, with the seating arranged so people were walking around you while eating. We wanted to do our own thing when we docked instead of organised tours, the tour people were not interested in the least in helping. I said at one time we wanted to go snorkelling and did they have any information, I was told in no uncertain terms I would have to ask when we went ashore. There were no information leaflets of the places we were visiting, it was organised tours at expensive rates or nothing. The last 2 days the ship was in lockdown as there was 120 crew members and a few passengers went down with norrovirus, an ambulance was called when we went into port, but this was all kept quiet to the oncoming passengers. The entertainment was pretty poor. This was by far the worst cruise I have been on, this was my first and last time with Cunard. Read Less
8 Helpful Votes
Sail Date: April 2017
Don't except, as we did, a guaranteed balcony grade instead of a state room number, as you will end up on deck 6. The pounding of feet runners and power walkers from above will wake you from 5.30 am on wards, whilst the dragging of ... Read More
Don't except, as we did, a guaranteed balcony grade instead of a state room number, as you will end up on deck 6. The pounding of feet runners and power walkers from above will wake you from 5.30 am on wards, whilst the dragging of deck lounges by the selfish few before 7 am grabbing their spot on their way to breakfast will insure there is now chance of returning to sleep! The quite delightful Carinthia Lounge is being ruined by inattentive staff preventing the regular use of the lounge for passengers bringing multiple plate meals from the main buffet restaurant. How much bacon fat and bake bean juice can the soft furnishings take or the carpet soak up coffee spillage. We have immediately rescheduled our next trip with a definite state room allocation on the top decks in order to enjoy what is otherwise an very pleasurable cruising experience on Queen Mary 2 but if we have a preference for a favorite Cunard ship it would be the Victoria. Mr and Mrs G Reeve Read Less
6 Helpful Votes
Sail Date: April 2017
We chose this trip via Imagine Cruising because the trip to India after the cruise was the added attraction.Boarding at Singapore was abbismal as they said the computers were down ,meaning long waits and even longer queues as 2000 people ... Read More
We chose this trip via Imagine Cruising because the trip to India after the cruise was the added attraction.Boarding at Singapore was abbismal as they said the computers were down ,meaning long waits and even longer queues as 2000 people were waiting.On board at last we found orientation around the ship difficult for the first two or three days and would describe the layout as higgle piggile.But having said that she is beautiful ,stylish and upmarket ,all public area are gorgeous and also she is so stable you are completely unaware that you are at sea.This part of the cruise was through Malaysia and the Indian Ocean and was incredibly hot and humid but Adora's was an oasis if coolness.Meals were on late sitting and we had a table of 6 ,they were friendly and sometimes it was difficult to speak to everyone ,food was very good most of the time but occasionally as with everything some were just OK.Drinjs as usual were rediculouly overpriced so wine was not purchased.The pub was a good place to meet and enjoy the old g and t.Shows we also found to be hit and miss but the theatre is amazing and would not be out of place in the Westend.The cinema/lecture auditorium was also first-class.Drinks parties given by the Captain were fun and you got a FREE drink and met fellow cruisers ,most we talked to are looking forward to the Indian Adventure.Disembarkation was also chaotic with people unaware of which coach was correct for them.The heat at Dubai was draining and after waiting ages we just got on any bus going to the airport,missing our private transfer in the chaos and then finding our own way to the correct terminal for our direct flight to Delhi with an Indian airline.Most of the Imagine Cruisers were booked on Emirates and we luckily missed the further chaos at Delhi airport where they took more than two hours to clear evisa entry.We particularly enjoyed the pool and jacuzzi in the late afternoons as the heat in this area of the world is stifling. Read Less
2 Helpful Votes
Sail Date: April 2017
I had always wanted to cruise with Cunard and when this cruise came up it seemed the perfect time to try them. Waiting for check in was not a good start as the computers were not working and everyone had to wait so the area become very ... Read More
I had always wanted to cruise with Cunard and when this cruise came up it seemed the perfect time to try them. Waiting for check in was not a good start as the computers were not working and everyone had to wait so the area become very crowded. Once they came on-line everything moved very swiftly and smoothly and we were soon in our lovely stateroom. The cabin was beautifully decorated and the bathroom a little larger than average. I would like to remind people that the Queen Mary 2 is an Ocean liner and not a cruise ship. This means that particularly on deck things are not as decorative as other ships. Having said this the service everywhere was very good. The food in both the main restaurant and buffer was wonderful and the restaurant staff could not do enough for us. Sometimes the buffet was a bit hectic and you had to wait for things. The entertainment was of a very high standard I partially enjoyed the shows in the beautiful theatre and the planetarium. If I am going to nit-pick the seats in the theatre were rather uncomfortable. Only real complaint was the organisation or rather lack of it when trying to use the shuttle when in port, complete shambles. All things considered I really enjoyed this cruise, but if I am honest it was not the extra special experience which I expected. I would really recommend this ship to anybody keen on ballroom dancing. There was dancing every night to a live band in the Royal Ballroom. Read Less
6 Helpful Votes
Sail Date: April 2017
The above is what I was told by the Deputy Captain when I finally managed to corner a member of the deck department to ask why some new lashings hadn't had a whipping or a back-splice put onto the cut ends. He looked puzzled at my ... Read More
The above is what I was told by the Deputy Captain when I finally managed to corner a member of the deck department to ask why some new lashings hadn't had a whipping or a back-splice put onto the cut ends. He looked puzzled at my question, initially, so I explained that a seaman would always do this (or even wrap a bit of electrical tape around it) to stop the rope fraying. He then said it wasn't important. 'Good seamanship isn't important?' I asked, incredulously. Then he told me that the lashings had been done by a member of the Security Team and not the deck crew to which I replied that even if that was true(it wasn't as I'd watched the work being done) why had no-one inspected the work in the ten days it had been flapping away on the Promenade Deck. A rhetorical question because, by this time, I was aware that no-one ever checked anything that the deck crew did onboard the Queen Mary 2. After 44 years at sea, the last 24 in command, I wondered how I'd react to being a passenger on someone else's ship and, although I didn't go out of my way to see things that could be improved, it was difficult not to notice safety breaches, slack behaviour etc. etc. As I'm quite used to the defences put up by a poor crew I made a note and photographed as much of this as possible with a view to discussing it with a senior member of staff but, as a lot of other people have already mentioned, you rarely get the opportunity to talk to a member of the nautical team (deck or engineering). (This ran to five pages by the time I left the ship in Southampton.) So I sent it all off to Cunard after we returned home because, make no mistake, this is a wonderful ship and it broke my heart to see the unprofessional way it is being run. Mostly we enjoyed ourselves (Singapore back to Europe is an old run of mine)but there were a number of areas where improvement would be easy to effect and stop an awful lot of the recurring complaints from these pages. I received a reply, timed at 16:38 on the Friday afternoon before a Bank Holiday weekend, which appeared not to be a reply to my letter but someone else's. Typical really of Cunard, poorly trained and motivated staff trusted to reply to complaints but not that bothered. Banging off a reply, as the weekend was coming up, and she wanted to clear her desk. I said we joined in Singapore and the IT system had crashed meaning we stood for 45 minutes before we actually got to the check in desks. Cunard's reply apologised for my poor experience joining in Cape Town! It continued in that vein, answering complaints I hadn't made, and then expressing the hope I'd book with Cunard again. So I replied, to this, pointing out that she hadn't actually answered any of my concerns but someone else's. My reply copied in the Vice President but, of course, no subsequent response has been received. Because they have replied and won't revisit my letter, presumably? I'll also point out to everyone who fills in the FIFO questionnaire, on their return, that if you put in a three star review, or above, there will be no response. The only ones that get an answer are the one and two star reviews, even if there is valuable constructive criticism in the others. I suppose the thinking is that if you rate your cruise as 'good' or above it's not necessary to look at what you've said. Modern management is all about 'continuous improvement' though and there are a lot of useful points that Cunard don't bother to look at ... why not? Another rhetorical question ... I know the answer, as do a lot of the readers. They're Cunard and there are no problems on their ships. But there are: My main concern is the safety culture on the QM2. These cruise ships/liners must be able to be evacuated in 30 minutes but the marine crew (from what I saw) are unprofessional, unmotivated and unsupervised. I documented numerous instances that reflected this but received no acknowledgement so, presumably, Cunard think it's safe for their crew not to wear a safety harness when working aloft, safe for a crew member to clean his scraper by holding it to the turning head of a disc grinder whilst passengers walk past, safe not to clean public areas thoroughly when the ship is in the grip of norovirus etc. etc. And if this is what I saw in the public areas what on earth is going on in the areas outside public scrutiny? Is that why it took so long for them to get on top of the norovirus? What about fire safety? I watched crew members leave gates unsecured so what are they doing in their own accommodation and work areas? It is a lot easier to tie back a fire door than to continually open and close it as you walk to and fro. Everything I saw, with regard to the marine crew, would suggest to me that this is the sort of thing they'd get up to if they weren't supervised. And they're not supervised. Read Less
2 Helpful Votes
Sail Date: April 2017
I chose the QM2 because of its reputation and a desire to sail on her. It was the smoothest sailing I have ever experienced. The ship is spacious. The stateroom was very comfortable. QM2 is a true ocean liner and a grand ship. The pre ... Read More
I chose the QM2 because of its reputation and a desire to sail on her. It was the smoothest sailing I have ever experienced. The ship is spacious. The stateroom was very comfortable. QM2 is a true ocean liner and a grand ship. The pre cruise package purchased through Cunard was dreadful because the transfer from Singapore's Changi airport to the Fairmont hotel didn't happen - nobody was at the airport to pick us up. After an international flight we had to walk all over the airport trying to find someone who could answer our question 'where is our transfer?'. We ended up getting a taxi to the Fairmont Hotel where we were persuaded to pay additional money to upgrade our pre-paid room. Nobody from Cunard or the transfer personnel contacted us to apologise for the confusion. We were told somebody would pick our bags up next morning and deliver them to another hotel where we had to walk to and claim our bags before boarding the transfer. Unimpressed with this chaos we decided to pay for a taxi to port ourselves. Cunard have never offered any compensation despite the matter being reported to them. The room at the Fairmont was lovely and we had use of the club lounge for food, drinks and breakfast. This privilege was only because I paid to upgrade as otherwise we had to walk to another hotel for breakfast. Embarkation was a chaotic nightmare as the computers broke and thousands of people waited hours to embark. As far as the experience on the Queen Mary 2 I have to say it was wonderful. We particularly enjoyed the viewing window to the bridge. The dining experiences were wonderful and the food delicious. The captain was a gentleman. After exploration of the QM2 we were not that impressed with the kennels as the outside area seemed insecure in terms of fencing and it looked like some dogs could just jump the railing. We travelled through high risk waters (pirates) without incident and there was a black out each night with curtains drawn. Yet I had to alert the reception that the outside lighting / ship's night lights were still on so I think those pirates would still have seen us! There was a viral outbreak during the cruise which made things unpleasant as it is with all cruises that have these outbreaks. Yes I would love to travel on the Queen Mary 2 again as it was a grand experience. Read Less
11 Helpful Votes
Sail Date: March 2017
My husband and I chose this cruise because of the itinerary. The embarkation process ran smoothly and we did not have to wait too long to board the ship in Singapore. We had a cabin near to mid-ship on Deck 4 with an obstructed view ... Read More
My husband and I chose this cruise because of the itinerary. The embarkation process ran smoothly and we did not have to wait too long to board the ship in Singapore. We had a cabin near to mid-ship on Deck 4 with an obstructed view - i.e. there was a lifeboat right outside the window so we could only see the sky. The cabin itself was a nice size with two wardrobes and a few shelves. under the bed were two roll out storage boxes which were very useful and the bed were high enough to be able to store the suitcases underneath. There was also a sofa in cabin so you could at least sit and relax without having to sit or lie on the bed. The bathroom was the usual square box with a small shower in the corner and the inevitable plastic shower curtain. You have to step up and down to the bathroom which could be an issue for people with disabilities. We ate most nights in the Britannia Restaurant at the 8.30 sitting. We had a very pleasant group of people on our table and great fun was had but unfortunately, we did not feel that the food met with the standard we had expected. My husband has a good appetite and asked for extra vegetables and potatoes to be served each night but unfortunately these were the same practically every night, broccolli and cauliflower with chips - really, is that all they could find? The foods was ok but even on the "Gala" nights, there did not seem to be anything particularly special and there did not seem to be any themed nights in the main restaurant but there did in the Lido Buffet. As with all cruise ships, it is very difficult to get the food to be served hot. Our waiter and his assistant tried to help as much as they can and they were both friendly. The Maitre D made the odd appearance but did not really seem that interested. We did notice that when you walked into the restaurant there was a dreadful smell of gas, not sure what that was all about but no-one ever seemed to complain. The entertainment was on the whole quite good although there were a couple of acts that were not to our taste, but you can't please everyone all the time, however on the final night of the cruise, whilst the "world cruisers" were off the ship at a special dinner, the remainder of the passengers were treated to what can only be described as a "scraping from the bottom of the barrel" of entertainment. They had an amatuer "African music and dance troupe" followed by an elderly couple who played keyboard and sang which really was an insult to the intellegence of the guests left on board. What were Cunard thinking? The entertainment team were great fun to be around and they joined in with everything with such enthusiasm. The quizzes were of a good standard. The standard of lectures on board was really good with Jenny Bond, John Snow to name but two of the speakers. The ports of call were busy but unfortunately we felt that the tours offered by Cunard were very expensive and from what other people told us, they did not think that they were particularly good value for the money and that some of the guides were not very good. We tend to do our own thing but the information given for independent travellers is not very good and indeed at one port of call Cunard provided a map of the main town but their shuttle service took us in the opposite direction to a beach area. Not quite sure what that was about. Cunard do provide shuttle services at each port but these always take you to a shopping centre rather than to the centre of the town from where you can explore. Drinks on board are very expensive even for an average bottle of wine you are paying at least £ 40.00 and then you have to add 15% service charge. Overall, we felt that this was just a version of a P&O or Princess Cruises and that you are paying for snob value which is, in our opinion, no longer there. Read Less
4 Helpful Votes
Sail Date: March 2017
We chose this cruise due to the ports served. Originally planned to go with Oceania but I did not like the reviews. Cunard did not gouge us on Visas for example. Oceania charged $150 for Vietnam visas Cunard only $30. We upgraded to ... Read More
We chose this cruise due to the ports served. Originally planned to go with Oceania but I did not like the reviews. Cunard did not gouge us on Visas for example. Oceania charged $150 for Vietnam visas Cunard only $30. We upgraded to Princess and that made a big difference. The Princess Grill was the best run dining room that I have ever seen. If you take a cruise on this ship it is worth the extra money to upgrade. The better dining room with any tie dining and the private lounges and extra room make it well worth it. Service on the ship was excellent. I loved every day and loved the exotic ports. Shore excursions were good but we did a lot of private tours. The only bad thing that I canny is that the precruise service from the Cunard Call Center is awful. Any time I called they gave me misinformation. Great time great food great ports great staff. Read Less
2 Helpful Votes
Sail Date: March 2017
Chose this cruise across the Indian Ocean as it visited lots of places that we had not seen before. Also, it was in the sunshine! Great cruise, super service and everything was spot on. The food quality was OK but not 'special' ... Read More
Chose this cruise across the Indian Ocean as it visited lots of places that we had not seen before. Also, it was in the sunshine! Great cruise, super service and everything was spot on. The food quality was OK but not 'special' as we expected from a premium cruise line. The amounts on the plate were quite modest but that was OK with us as we are not big people. However, the price of drinks was a bit 'rich' and then a further 15% added for gratuity each time was a bit too much. The bars emptied quite early! We opted for a City stay in Cape Town, post cruise, which included a programme of tours and meals etc. However, our Hotel was changed and the new Hotel know nothing about any tours etc. We, therefore, paid for our own, including a taxi to the airport for our flight home. Have written to Cunard, requesting recompense but no response at all! They will shortly be receiving a Small Claims Court summons!! Read Less
14 Helpful Votes
Sail Date: April 2016
Embarkation & disembarkation went smoothly, however the ship was so disappointing. Cunard market the Queen Mary 2 as the Flag Ship of their fleet. It was shabby and showing its age. In the Britannia Restaurant, The Golden Lion Pub ... Read More
Embarkation & disembarkation went smoothly, however the ship was so disappointing. Cunard market the Queen Mary 2 as the Flag Ship of their fleet. It was shabby and showing its age. In the Britannia Restaurant, The Golden Lion Pub and some heavy traffic thoroughfares their were holes in the floor which were carpeted over. If wearing high heels the shoe heel often would bury itself in the hole resulting in either walking out of your shoes or stumbling and almost falling over, surely this is a health & safety issue. The Kings Court Buffet felt grubby, the paint work was worn, marked and old fashion and the tables and chairs were cheap and nasty looking. It was also poorly designed, a long corridor with small eating areas duplicated on the port and starboard side with two self service buffets. After selecting your food the search was then on for a table which involved walking up and down the corridor in search for a table balancing a plate of food. Tea & Coffee was not served at your table as on other cruises we have been on. Again it involved walking back along the corridor to the self service coffee/tea station and retracing your steps to your table, quite often against the flow of the traffic. The food in the Kings Court was the virtually the same as the dinning room but tended to be hotter. In the Restaurants, generally, meals were not delivered on trays to a workstation in order to serve the whole table together. Meals were bought out individually and served, quite often with extraordinarily long delays resulting in guests either waiting for the whole table to received their meal or commencing when they received their meal so it would be hot, either way it didn't create a pleasant dining experience. It is widely expected wine will be more expensive than at home but the mark up was excessive. A cost of $47US was not unusual for a fairly ordinary bottle of wine. We had a Balcony Cabin. The furniture on the balcony was old & chipped, the paint work was patchy and peeling off. The Cabin was kept very clean & tidy by our lovely & cheerful Cabin Steward. The furniture was old and worn, the TV was old fashioned and small and reception and selection of programs poor. The hair dryer was pathetic, about a 1960s vintage, screwed into a draw restricting its use with extreme heat settings. The Cunard dancers and singers didn't seem to put on many shows compared to other cruises and certainly not spectacular or memorable. The comedians, magicians and guest singers were funny, entertaining and enjoyable. The Shore excursions were variable, generally good although a bit pricey. It was noticeable a lot of guest had coughs (dubbed the "Cunard Cough"), also during the cruise a Gastro Virus effected approximately half the guests. Average age of Cruisers about 80. We didn't experience the Speciality Restaurants as they didn't appear to be very special. A first for us, we usually enjoy trying these and have always enjoyed them on previous cruises. We have sailed on the Queen Elizabeth and enjoyed it however we felt so let down we will never sail Cunard again. Read Less
31 Helpful Votes
Sail Date: April 2016
We are experienced cruises using many different cruise lines but this was the first time that we had used Cunard. The main reason was that two ports of call were in India which we had yet to visit. Singapore was as usual a delight have ... Read More
We are experienced cruises using many different cruise lines but this was the first time that we had used Cunard. The main reason was that two ports of call were in India which we had yet to visit. Singapore was as usual a delight have lived there in the past and visited on quite a few occasions. The check in was excellent within 20 minutes we were through all the formalities and on board the ship which without a doubt is beautiful, the art deco features on the ship are just wonderful, our balcony cabin on deck six at the rear of the whip was spacious there was sufficient wardroom and hanging space the bathroom was adequate, staff were as usual were extremely good attentive but unobtrusive. We were dining in the Britannia Restaurant on deck two, asked for a table for two got a table for six eventually sorted out,food of good quality and there was enough of a choice, portion size on some items left a bit to be desired, waiting staff were extremely good. Overall the entertainment was poor one nights entertainment consisted of main theatre two girls playing Indian Sitars a man playing classical piano in the atrium a man in the commodore club playing jazz in another part of the ship a lady on a harp and lastly four girls in a string quartertet playing you into dinner. The thing that epitomised the Cunard line to me was around 9.15pm in the lido buffet there was a table set up with three large thermos flaskes on it and a member of staff would dispence either hot chocholate Horlicks or ovaltine and by 9.45 the ship was a ghost ship with lots of people safely tucked up in bed. Cunard obviously know there market and pitch there services to that market and unfortunately at 64 it would seem that I am still to young for this ship. Someone put it very aptley "its not a ship you want to be giddy on" Read Less
3 Helpful Votes
Sail Date: April 2015
Overview This was a very special cruise for my Husband and I; it was our honeymoon cruise! I am not very good at sitting still for long periods of time, so this cruise was the perfect mix of sea days and ports to give us a chance to ... Read More
Overview This was a very special cruise for my Husband and I; it was our honeymoon cruise! I am not very good at sitting still for long periods of time, so this cruise was the perfect mix of sea days and ports to give us a chance to relax and reflect on our wedding but also keep active and explore new places. The weather was constantly 30 degrees or above, which made for a lot of sunbathing, lovely cocktails on deck during the day and breakfasts and wine on our balcony. This is a great segment of the World Cruise to do and I would definitely recommend it on this ship. Restaurant and Service Our serving team was not the best we have had; our head waiter was attentive but somewhat aloof and our second assistant constantly changed so we felt no rapport with the team. I do not know whether this was because we were only doing a short segment of a world cruise, whether we were being overly sensitive or whether they didn't take us seriously as young passengers (we are both in our 20s) but whatever the situation I think customers should always be made to feel special. I stated on multiple occasions during the cruise that this was our honeymoon and nothing special was done for us until near the end of the voyage, and all it consisted of was a free cake... (which was lovely, but given how many times i had said "its our honeymoon, no one has said congratulations, put a nice message or flowers on our bed/ bath" to be given a cake after a heavy meal was a bit of a let down). The food however, was consistently excellent in the Queens Grill - we had the best rack of lamb we have ever had on this cruise, and have constantly talked about it since we got home!! We can't wait to have it again. Given how excellent the dining is, we have decided to give Cunard another go on a short cruise this coming week and hope the service point was just a one off. Our butler, Natalia, was the best butler we have had on a Cunard cruise. She was incredibly polite and professional at all times and enthusiastic to assist wherever possible. She brought us tea every morning dead on time, topped up our nuts and crisps and brought us hot canapés daily. Ports We started off our cruise in Singapore, which is an amazing city - we unfortunately only had one night so we couldnt see as much as we would like and have booked to go back. Embarkation at Singapore was smooth and quick. Kuala Lumpur Kuala Lumpur is an interesting place and as we did a full day tour we felt one day was quite enough there! Our tour included visiting the KL Tower, the National Mosque, the Central Market (which sells a wide range of local crafts and souvenirs), the impressive Old Railway Station, Independence Square and the Petronas Twin Towers. The highlight for us was visiting the KL Tower, one of the city’s greatest landmarks. We took an express elevator to the Observation Deck, where we had a wonderful panoramic view of the city below. Although good to see the Central Market, we didn’t enjoy the amount of time we had to spend there as part of the tour, as we had no interest in buying any of the things on offer and were slightly more worried about security in such a closed environment. Mumbai We had to obtain expensive visas to even be on the ship given that we were passing through Mumbai so we thought that we may as well make the most of our visas and explore the city on arrival. We initially thought we would enjoy a full day tour but nearer the time we ended up deciding to explore the Heritage Precinct of Mumbai by way of an afternoon’s walking tour. This involved a guide taking us through the streets in very high heat; but our guide was excellent at finding us spots of shade. The first thing that hit us once we arrived at the heritage precinct from coach was the sheer noise of the city. I had been warned that it would be noisy but nothing can prepare the ears for the assault from the horns blaring out from the intense traffic. We started out at the Fort area of Mumbai and made a brief visit to and inside St Thomas Cathedral (Mumbai’s first Anglican church). After this we explored the historic precinct, passing the ornate Flora Fountain, the gothic style Mumbai University (the beautiful library of which can only be used by Law students) and High Court buildings. We ended our tour at the Gateway of India, erected to commemorate the visit of King George V. Abu Dhabi We went to Ferrari World as my husband is a big fan of roller coasters, so he obviously couldn’t miss the chance to go on the world’s fastest rollercoaster (3 times). The cruise was in port on a Sunday which meant the park was really quiet (Sunday being a work day in Abu Dhabi) with no queues for rides until the afternoon. Dubai Disembarkation was easy and quick, no complaints here. Amenities on the ship We spent one sea day at the spa; we had a couples massage together in the morning. This was a lovely experience together. When the spa staff messed up the price they were quick to try and remedy the situation giving us free spa passes for the rest of the day, and we had the spa all to ourselves! The view from the sauna rooms is incredible and we saw dolphins swimming whilst lying on the heated loungers. There is evening entertainment in the form of shows and musical performances in the bars throughout the ship, but we did not really attend these so cannot comment on the standard on this voyage. Read Less
Sail Date: April 2015
Arrived on Queen Elizabeth on 3rd April, to a very warm welcome. Cabin excelled our expectations, very clean and comfortable. Cabin Steward could not do enough for you. Meals were exceptional, both waiting and drinks staff very helpful, ... Read More
Arrived on Queen Elizabeth on 3rd April, to a very warm welcome. Cabin excelled our expectations, very clean and comfortable. Cabin Steward could not do enough for you. Meals were exceptional, both waiting and drinks staff very helpful, and always smiling. The ship itself was sheer luxury and in the ten days on board every day was relaxed and never rushed. Made plenty of friends, the only thing I can think of is if you go to the Mosque in Abu Dhabi please if you are female DON'T WEAR WHITE as you won't be admitted,make sure you wear dark colours. Our first time , but hopefully not our last.(Pirates drill was unexpected, but you went with the flow) Read Less
2 Helpful Votes
Sail Date: February 2015
Borded the QM2 in Singapore after a couple of days at Raffles - worth the effort for the experience. Boarding was a hassle - lines of people - harassed staff - but we arrived at check-in eventually and it took about 2 minutes to process ... Read More
Borded the QM2 in Singapore after a couple of days at Raffles - worth the effort for the experience. Boarding was a hassle - lines of people - harassed staff - but we arrived at check-in eventually and it took about 2 minutes to process us through - I have no idea what the hold ups were but they seemed to occur quite regularly. We had a balcony cabin and had no difficulty locating it - very nice - similar layout to QE2 - but the bed was easier to put the cases under. Bathroom facilities were good, basic but useable. I have no idea how the ubiquitous plastic shower curtain can be replaced but would be grateful if it is. Had a few problems with the toilet - evidently the pumps are in the external wall and were not working for a while - little inconvenient but nothing is perfect. We chose the early sitting in the Brittania Restaurant and weren't disappointed with both the staff and the fare. There was always a pretty good range of options for all courses - sometimes the food is a little rich for us but we always found alternatives. The waiting staff were excellent - especially handling difficult passengers who shared our table, full marks. As others have indicated photographers were always there - especially on formal nights - a smile works for them as well as any other deterrent. Activities for passengers were a little limited however my wife found the water colour classes to be of a really high standard - especially after Hong Kong when a new tutor took over. She enjoyed many hurs of pleasure particularly as we had a number of days at sea. The library is excellent although the staff there had a stern outlook on life. Once again a smile would have saved the day. The ship did not dock at the scheduled Brunei stop - no explanation - we went on to a port in Indonesia - not so good - very welcoming but not scheduled. The stops in Vietnam and Cambodia were a little daunting as there are a lot of beggars there - not something we are comfortable with. Hong Kong is a great spot - the buses into the Star Terminal were great and frequent both ways - shopping there is different to any other place we have been to - even the terminal was worth a wander - it is enormous. We had a bit of a problem with the tender boats - the QM2 seemed to have to stop a long way from shore - in Sanya it was scheduled to dock but was not allowed to so anchored at least 3 k's off shore - we did not leave the ship. The first stop in Australia was Darwin and we received an incredible welcome there - from getting the Mayor to free cold water and sitting areas in the Mall - well done. Bus drivers were very entertaining also. We took a tour through Parliament House which was particularly interesting. We disembarked in Brisbane - quite easy although having all of our belongings displayed on a table was a tad uncomfortable. Once again not a smile from the officious Customs staff - where do they find these people? We were not disappointed in our cruise at all - however we would not do another from Singapore to Australia as we have no interest in seeing the ports scheduled normally. Been there done that. Met some wonderful people on the cruise as others have stated the age is the over 65's so Grandchildren are a hot topic. Must compliment our cabin steward - he had a difficult first few day with locating our bags and attempting to get the plumber to fix the toilet - well done. We found ordering breakfast from room service was beautiful every steward was friendly and the person taking the orders was exceptional - she knew what we wanted after 2 days - well done. Must compliment the cleaning service - we had a number of items cleaned prior to disembarkation - they were perfect - and a lot cheaper that in Australia. Read Less
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