9 Princess Crown Princess Cruise Reviews for Family Cruises to South America

We chose this cruise based on the itinerary and a long history with Princess. This ship really needs to be dry docked for R&R (remove and replace) things like, beds, toilets, carpets, railings and a few modern updates. Our Caribe ... Read More
We chose this cruise based on the itinerary and a long history with Princess. This ship really needs to be dry docked for R&R (remove and replace) things like, beds, toilets, carpets, railings and a few modern updates. Our Caribe balcony needed cleaning, new carpets and the balcony table, chairs, rails and windows never were cleaned unless we asked the steward to do it daily. What is it about the rude waiters and assistant waiters in the dining rooms? They think nothing about interrupting conversations to push pastries, alcoholic drink cards, speciality dining, photos and other stuff. Most dining requests get lost in translation? For example, I ask for a large glass of tomato juice and I receive two small glasses. It's not like there aren't large glasses already on the table. I have witnessed people requesting decaf coffee being served from the same pot filling caffeinated coffee cups. A request for a slice of tomato for a delivered sandwich and it arrives with the center missing; so primarily it's just a ring of tomato skin. A request for Cheese, comes back shreaded and not sliced. It's almost like you have to have a picture of the food item you want, prepared like you want, to get it the way you want. Kinda like having the menus dfrom Japan. I've noticed trends that the quality of items in the dining room has declined overall with items you order when received are not what you expected. An example, you order a fillet mignon and get some other cut of beef, hidden under a Béarnaise sauce. I have argued with more section waiters about the false claims on the cuts of meat than I care to remember. Only to be told that, "This is all we have" is insulting when you can get the correct cut of beef in a specialty dining room for 29 dollars more per meal. You might order a fancy dish like bouillabaisse and find that it is missing the saffron or even the fish. When you inquire about the difference, you're told that, "this is chef's interpretation of the dish." I wonder if I pay the onboard stateroom charges with my interpretation of money, would they be as pacified as they expect us to be. After nine days on a 19 day cruise, we continually received over cooked fish on the initial order and pre-orders. Of course we send it back and tell them we do not want dry fish, and the plate is returned much better but seldom perfect. When I asked the section waiter what does it take to have fish prepared so that is not over cooked and moist on the initial request we were told that we needed to sign a waiver for under cooked food. Never in my 14 cruses with Princess have I had to sign any such thing, no would any reasonable cruiser think that moist is raw. The Entertainment was about average for Princess; however we noticed that the entertainment was centered on English speaking patrons, while European and South American patrons were clueless when it came to jokes and stories. Half of the princess theatre was empty during a comedian/juggler or a comedian/magic act. Service was overall O.K.; there are always bright spots at your favorite bar (that is why it's your favorite). We found that Vines, Crooners and most likely your room steward were the highlights. I noticed that if we ordered a drink from anywhere else than your favorite bar, it was watered down. In those times, order beer or wine from splits. Also they stopped giving you receipts, you have to ask for them. Many people find errors on their stateroom accounts, it is good to have records. Princess should just forget about going to Brazil until they clean up their act, it is too crime ridden, dirty and difficult to get in and out of. Would I choose Princess again, yes. The industry has been declining over the years hiding the additional expense with add-on charges for just about everything. They are not different from their competitors in that regard, so when you compare them they are all pretty close to being the same with subtle differences. Read Less
Sail Date March 2017
This cruise was part of a longer trip with tours at the beginning and the end "organised" by Wendy Wu and booked through Cruise.co.uk. The tour parts of the trip were a disappointing shambles so the cruise became a very ... Read More
This cruise was part of a longer trip with tours at the beginning and the end "organised" by Wendy Wu and booked through Cruise.co.uk. The tour parts of the trip were a disappointing shambles so the cruise became a very important aspect of the trip. We sailed from Valpraiso around the Horn and up to Buenos Aires. Luckily for us the weather was reasonable most of the time so we were able to make all of the scheduled ports including the Falklands. As going around the Horn was quite chilly the majority of the over 3000 guests chose to stay inside the ship most of the time. This led to the ship feeling very crowded at times. Getting a seat in Horizon Court and in the bars was very difficult at times. Some of the ports of call were more interesting than others, but at most taxis were available at the quay, although many of the drivers only spoke Spanish. The entertainment on the ship was not to a very high standard. Music played in the bars was very good but the main entertainment was very hit and miss .... sadly mostly miss. There were an awful lot of "shopping opportunities" available. Food was mainly good but I found that any time I chose chicken, however it was cooked apart from in a sauce, it was always very dry. Our cabin was ok although very rocky at times as we were at the top and at the back of the ship. Luckily we soon got used to it. As the trip was around South America there were lots of Spanish speaking guests, so a lot of time was spent on translations. In conclusion I would say that entertainment has definitely deteriorated on Princess as has the food slightly, but on the whole the trip was good. Read Less
Sail Date January 2017
I was in a party of four people in their early-mid sixties. We all have a lot of travel miles behind us, both on land and on cruise ships.We decided to take this trip for the itinerary and historic value.My wife and I stayed for two days ... Read More
I was in a party of four people in their early-mid sixties. We all have a lot of travel miles behind us, both on land and on cruise ships.We decided to take this trip for the itinerary and historic value.My wife and I stayed for two days in Santiago at Hotel Ismael 312 in the Bellas Artes barrio. It was a perfect choice of location and hotel.We then took the drive to Valparaiso for one night and stayed at the Hotel Ibis .My reviews for these locations can be found on Tripadvisor. The Crown Princess is an easy ship to navigate. There are plenty of lounging areas and bars.The swimming pools were open most of the time, except when the sear were too high for the pools to be safe. It was fun trying to body-surf in a pool when the waves and motion got a good swell going in the pools. Because of the hiking and walking on our port stops, we tended to go to bed early,without using the lounges at night. There really isn't much available to do if you have a later dinner. . As always, the Princess wait staff was excellent. The food was very good at night. The Horizon Court was our go-to breakfast and lunch stop. It would be nice if Princess had more enclosed dining at this venue as on sea days it was mostly too crowded for us to eat indoors. The ports were fantastic for their beauty and historic value. Our cabin was TERRIBLE for two barely seniors Read Less
Sail Date January 2017
This was a bucket list trip around South America. Boarding was total disorganized and took over 4 1/2 hours. No one in the terminal had any answers as to why the delays. The ship is old and outdated. stains in carpeting, ratty mats and ... Read More
This was a bucket list trip around South America. Boarding was total disorganized and took over 4 1/2 hours. No one in the terminal had any answers as to why the delays. The ship is old and outdated. stains in carpeting, ratty mats and flooring in the gym, no nets on basketball courts, broken machines in the casino. When I spoke to a supervisor about the condition of the ship I was told" Sir, you have to understand that the ship will be going into dry dock so we're not bothering now with those things." Could not believe a crew member would say that to a recently boarded passenger. Got sick first night. Went to medical center second day but could not be seen then due to emergency. went next day and received a bill for $600. Due to critically ill patient we had to turn around and as a result of the delays we missed two of 5 ports- Montevideo and Falkland Islands. Cabin next door to us flooded and at 5:30 AM we had to move ourselves into another cabin. No help from crew as they were "busy" cleaning up. Two small fires during cruise- one in engine room and one in incinerator room. Food was very mediocre in buffet and dining room. The food in Sabatini's was very good. So many problems that the line finally offered passengers a credit on the cruise and on a future cruise. That was well received but as for this cruise, we spent 11 of 14 days at sea on a somewhat run down ship. Very disappointing and a waste of a lot of money. Front desk staff were great as was Cruise Director, trying to be helpful. Read Less
Sail Date January 2017
One of the older Princess ships in need of a major refurb. The casino is still smoking! If you can believe that and you can smell the smoke outside the doors, very unpleasant. The theatre only holds 850 people and many shows there were ... Read More
One of the older Princess ships in need of a major refurb. The casino is still smoking! If you can believe that and you can smell the smoke outside the doors, very unpleasant. The theatre only holds 850 people and many shows there were standing room only and a fire hazard. Some folks were very unpleasant and aggresive toward the staff when told no more room. Over all the quality of the entertainers has dropped another knotch to "so-so" Most Princess Show bands are good to even better, this one was in the "so-so" group. Food was very good in the dining rooms and international cafe. As for the Horizon Grill, what a disaster, not so much with the food, its the whole lay out of gates getting in and out. Plus small lines at a time allowed in the serving area. I believe the mood of the ship is set by the Captain and was only fair on the Crown. While there were some wait staff that went above and beyond, they were few and far between. Read Less
Sail Date December 2016
We chose this cruise purely because of it's destinations and the fact that they had a kids club as we were travelling with our 12 year old son. Embarkation was a total nightmare - preference was given to those that are elite/gold ... Read More
We chose this cruise purely because of it's destinations and the fact that they had a kids club as we were travelling with our 12 year old son. Embarkation was a total nightmare - preference was given to those that are elite/gold status which 80% of the passengers appeared to be so the entire boarding lounge was literally long long queues. We had a Mini Suite deck 9 - room was ideal for the 3 of us and handy having the balcony. Only complaint with the room would be the fact that you have to be incredibly careful with putting only the min amount of toilet paper in the toilet or it blocks. They are very good at quickly unblocking them though and by the sounds of it it's a full time job for someone as many people we met had the same problem. We chose the "anytime" dining. We found that the food was pretty much the same regardless which restaurant you went to and the menus never changed. The food overall had little taste and was NEVER hot (warm at best). The pizza bar was literally the best place to eat (quality of pizza) so my husband and son ended up there a lot of the time. Being in a Mini suite we were able to order continental breakfast - this was great and meant we didn't have to join the queues at the buffet. Entertainment was definitely below average when you compare with other lines such as Disney. The things we did go to were generally run by the crew and rather "weak/basic". We went to a number of the information sessions on the various ports that we were about to stop at - these were interesting but aimed at adults with dry facts. The ports we visited were fascinating - needless to say, with only a day it was not long enough but good for a quick glimpse. Main complaint we had with this cruise was the continuous "on-selling" that went on and the fact they would agree to everything (say "yes") to get you across the line for whatever package you were agreeing to then they'd renege! Drove us crazy! An example of this is the fact we booked a 31 day cruise from LA to Rio - on our itinerary it clearly gives one voyage number and states 31 days. We booked it directly with Princess Cruises online so it's also on their paper-head. This same cruise was also made up of people cruising from LA - Santiago and from Santiago to Rio so essentially two smaller cruises. When ever we discussed any of the packages onboard such as at the day spa, photo shop they would advertise specials per cruise eg. $199 package for all photos taken onboard per cruise. We agreed to this and reiterated that it did mean our cruise of 31 days and the girl working there said yes. She said she'd make a note on our file that we were continuing past Santiago so there was no confusion. After we left Santiago we popped into check the photos were still put aside for us - we were then told that no, the deal was we'd have to pay $400 as on their books (the photo shop) we were now on another cruise (so $200 per cruise)!!! UGH!! We asked to speak to the manager - that took about 2 days and even then, he never actually came back to us - he just said "no". We then asked to see the Customer Services Manager which also took another two days for them to organise and only after a huge amount of push back and telling the story to numerous different staff. When I was getting really frustrated on one call and mentioned I'd give a bad comment on social media she told me that if that's what I wanted to do then to just "go head"! LOL! Our bill had various inconsistencies, thankfully they have an app that you can keep checking but you need to. We had spa treatments of around $700 added to our bill that were not ours. We had to get reception to go back through all the receipts to prove that it was not ours and we didn't sign for it - this took ages! Then it was simply oh, we'll deduct that - no apology. In a nutshell they offer "service" but if something goes wrong or there's an issue they just don't want to know about it. It was bewildering to experience such low levels of customer service - they literally have no ability or wish to work with the customer, you come up against a stone cold hard wall. For many of the various ports that we stopped at tenders were used. Waiting to get to port and back was often a nightmare as they never used enough tenders to deal with the large quantities of people. Our Captain was the most cautious man on the planet and would only allow people off when literally the water was still - we're on a cruise ship for goodness sake!! Unfortunately, because of this, we never made it round Cape Horn which was extremely disappointing as that was the main reason for taking this trip. The lovely man we had looking after our room stated that this particular Captain was extremely cautious which is fine but not to the extent of constant disappointment and stress for many of the paying passengers. With many of the delays of disembarking/embarking the duration at which we were in port was often shortened. When leaving Stanley (Falkland Islands) the queue was 2.5hrs.. long - it was freezing and many of the older people were literally shaking standing out in the open. The police turned up to close one of the roads as the queue was so long! Stanley was amazing however, and would definitely recommend a tour guide called Tim. On the whole, our son loved it. The kids club was interactive and he made some lovely friends and the staff in the kids club were exceptional. For my husband and I, we won't ever sail again on Princess. We have done a number of cruises around the world and this was our first on Princess. They constantly play the "Love Boat" series on the cabin TV's and this pretty much sums it up - basic! Not much has changed from those days except the crew (on the whole) don't care anymore. Recommendation - if you've got another option, take it! Read Less
Sail Date December 2016
My first complain complain is the bed furniture need to be replaced very badly, the mattress has cave in that make us feel like sleeping in the sink hole (it also happen to friends of us on other room), otherwise the room is clean and cozy ... Read More
My first complain complain is the bed furniture need to be replaced very badly, the mattress has cave in that make us feel like sleeping in the sink hole (it also happen to friends of us on other room), otherwise the room is clean and cozy except the shower room is so tiny, it doesn't have room to turn around for a skinny person like me (I am only 140 pounds and 5 feet 7), I wonder how can I 200 pounder can take their shower. Second is the embarkation is a mess and chaos, our priority boarding is long and tiresome, other than that everything is excellent: the boarding process is somehow smooth, the food are excellent and the dinning service is excellent but the buffet service is not good (stuff are talking to each other and ignore our present, so we have to get our own drink after waiting for 30 minutes), all on board program and activities are excellent, never have a bore moment.. Read Less
Sail Date December 2016
We flew to LA and spent a few days touring before the cruise. When Sunday arrived we returned to LAX for our transfer to the Crown. Much to our surprise, instead of having to wait in long lines at the terminal we were taken to the Sheraton ... Read More
We flew to LA and spent a few days touring before the cruise. When Sunday arrived we returned to LAX for our transfer to the Crown. Much to our surprise, instead of having to wait in long lines at the terminal we were taken to the Sheraton Hotel where we filled out our paperwork while enjoying coffee and rolls. The large group was subdivided into groups the size of bus capacity and one-by-one our group was summoned to board a bus and transferred to the terminal where we walked in, picked up our key-card, and boarded the Crown. It was the best embarkation I have ever had. We went to our cabin and dropped off our hand luggage. The Horizon Court was open for lunch and the fare was what we have come to expect from the buffet. The mandatory safety drill seemed rather slow to get started as everyone waited in their muster station for instructions to be given over the PA system -- much better than standing out on the deck and being deafened by the loud speakers. We chose to eat in the main dining hall instead of the Horizon Court. We were assigned a table, but it was not the table size we had requested. We spoke with the head waiter, a very personable fellow, who agreed to speak to the Maitre d'. We were given a temporary assignment to another table, but we had to wait until 5:30 to make sure the people originally assigned to that table did not show up. No problem. A few days later we had our own permanent table. The waiters and assistant waiters were very polite and prompt with their service. Even recommending what they determined we would like. Beverages were waiting for us as we arrived for each meal. We felt the food was much better than what was offered in the buffet, but some of the highly touted selections of Chef Stone we did not find all that exceptional. Special chocolate desserts developed especially for Princess were also hit and miss -- sometimes worth eating, other times worth skipping. On this cruise there did not seem to be much optional entertainment in the Explorers' Lounge. Most entertainment took place in the Princess theater. There were two comedians, one juggler, one gaucho, and one magician. The remainder of the 31 nights featured some form of musical fare from the 3 musicals the singers and dancers put on to various individual or small group acts all building up to the Voice of the Ocean finale on the last night. No mater where you went there was some form of musical performance from the atrium to the crooners lounge to the Wheelhouse bar to the Explorers' Lounge to the Princess Theater to Club Fusion to Skywalker's Nightclub, and even on the deck over the huge MUTS Jumbotron on decks 15 & 16. They did achieve a sense or reality, however, one night the Packers were playing with the game televised on the Jumbotron, and the outdoor temp made it seem like you were right there in Lambeau Field. The Tango band in the atrium played loud enough that you could hardly hear the people speaking to you at the customer service desk. There was a handful of episodes of the Love Boat TV program and a few select movies, but honestly I had a much better selection of movies on my return flight home. I suppose if you are into various types of trivia, line dancing, kareoke, and zumba you would have been more than happy with the entertainment. I am not into any of those, so I found the entertainment basically lackluster and disappointing. Actually the best entertainment on the ship was the Port Authority -- Julio Delgado Corredor, who was knowledgeable and informative. If a place was worth saying, he would tell you. If it was a waste of time, he would tell you that too -- Example: "There is a garden there. I think there are 3 flowers. It shouldn't take you no more than a minute to see it." Or, "There are only 3 streets in this city. You can't possibly get lost. If you do, sit down and start to cry. Someone will come and help you." The lecturer was a retired archaeology professor, Dr. Kus, who told us more than the average person wants to know about the Inka people. Our cruise did have some weather problems. In Ushuaya, Argentina, we were docked but an afternoon wind came up and pinned us to the dock until 4 am. The next day we were supposed to go to Cape Horn, but the winds were over 80 mph and for the sake of the safety of the ship and people on board the visit was aborted as the ship listed heavily to the port side. The timing of the cruise left something to be desired as we arrived in Punta Areanas, Chile on Christmas Day and in Montevideo, Uruguay on New Year's Day -- both being holidays, of course, almost everything was closed. Princess could have started the cruise a day earlier or a day later to avoid this. Or, they could have added an extra stop, Puerto Vallarta, Mexico and upped the price a couple of hundred dollars so we would have been at sea on the holidays. There were some children on the cruise as this was a holiday time of the year. For the most part they were well behaved. Some teenagers, however, took it upon themselves to chase up and down the hallways and play in the elevators. I took a similar cruise on another line 15 years ago. It, actually, was much better than this one. I have cruised a number of times with Princess and it seems the quality is beginning to slip. There are photographers everywhere. There are too many dress-up nights so that the photographers can take pictures, If you are that desperate for a photo, people, go to a studio in your home town. The boutiques are not so bad, except when they wheel their display cases out into the hallways and make it difficult to pass by. It's like going to KMart but on a ship. The spas are offering daily seminars and specials. Cruising is becoming too commercial and it is getting more and more difficult for people to do what the cruise is supposed to help them do -- relax and come back "new." I think I will have to do more comparative shopping before my next cruise. Read Less
Sail Date December 2016
Background Over the last 14 years, we’ve been cruising once in a year, on a mean basis, visiting ports from Iceland to Patagonia to Alaska to Russia and so. We’ve cruised the Caribbean, the Meditteranean, the Pacific, the Baltic - ... Read More
Background Over the last 14 years, we’ve been cruising once in a year, on a mean basis, visiting ports from Iceland to Patagonia to Alaska to Russia and so. We’ve cruised the Caribbean, the Meditteranean, the Pacific, the Baltic - even the Arctic - and the Atlantic (a Trans-Atlantic from Venice to Rio). Companies include RCCI, NCL, Costa, Carnival, Disney, Celebrity and Princess. We’re around the 60’s and travel with no kids. Our last three cruises were with Princess - Star Princess (2010 and 2011) and Sapphire Princess (2012). We are Platinum Members, due to the sum of cruising days with them. After our good experiences in the last three cruises, we decided to stick with Princess. In the end, been a frequent cruiser has some advantages - a reasonable internet allowance and a preferred check-in. We also wanted a cruise which could take us back home, without all that airport hassle (we live in Rio). So, we choosed the first (out of three) leg of the 49-day FLL to LAX cruise. This part of the cruise would be FLL to Buenos Aires (Argentina), but we were granted to disembark in Rio. Under that condition, we booked the cruise. Although he itinerary wasn’t the priority, we wished it was better. St. Thomas, Antigua, Barbados and Trinidad aren’t the best destinations in the Caribbean, but that was it, and there were no alternatives to this cruise. Embarkation Prior to embarkation, Princess issued a note stating that they would implement a scheduled check-in, based on the Deck Plan. Our embarkation (Baja deck), would then start at 1:00PM. Moreover, as Platinum Members, we would benefit from Preferred Check-in. Those were good news… or not. Embarkation was a complete mess, like we have never seen before, in all those years, at all these ports, with any of the companies - even with Princess, even at Port Everglades (FLL). We arrived at the terminal shortly after 1:00PM, only to face a thousand-people crowd, splitted into three huge lines partially under the sun, with NO ONE from Princess to give any information on what were those lines for. There was no scheduled check-in, as advertised. There was no preferred check-in for Platinum Members. The three lines converged to a single door in the terminal, leading to X-ray screening and check-in areas. It took us THREE HOURS standing in line, outside the terminal. As a sidenote, there were other cruises departing from FLL that day, but we didn’t see any sign of that mess outside their terminals, in our way to Princess terminal. Of course, we complained a lot about that with Princess crewmembers, but the only (rehearsed) answer we got was “It’s the Port Authority”. We didn’t buy it. Port Everglades was chosen the 2013 Port of the Year, terminals installations were expanded and, again, there was no mess at the other passenger terminals. Later on, we got an inside information assuring that all that mess was Princess’ fault. They simply didn’t know how to handle an issue related to foreign travellers’ visas to South America. Instead of screening those people and keeping them apart of the other passengers, so the lines could move on, they simply got stucked - and blamed it on the Port Authority. In the end, it took us FOUR HOURS since our arrival at the terminal, until we could make it to our stateroom. Stateroom We’ve booked B606, a Baja-deck, BB class, balcony stateroom, as we usually do. The stateroom conditions sampled Ship’s overall conditions. Crown Princess is a lady in need for a ship-shape session. Rust abounds, wooden balcony handrails are worn out, one of our linens had a big hole close to the edge, the safe box door handle was a velcro stick, and the list goes on. Bathroom had a bad smell, every time we opened the basin lid (there’s something about it, somewhere here in CC). On the other hand, public areas showed better conditions. The question is: why are staterooms so degraded, when compared to public areas? Activities and Entertainement See once, see all. There’s no creativity, when it comes to onboard entertainement: Broadway-style shows, piano players, bands, DJs, movies, lecturers, bingo, auctions. Each time more people come aboard with their tablets, filled with good reading. On the really down side, Princess should consider to ban noisy games and loud presentations from The Piazza. It’s virtually impossible to discuss any (important) subject at Guest Services Desk when one of these activities is beeing carried on. Another question: why in hell have those entertainers to scream at the microphone, when presentation is happening on a quiet place like The Piazza, at no more than 20 feet from a silent audience? Service Overall service level is fair. Our best notes go to the Bar Service Crew, at all the bars we went to (many…). Special note to the Vines Bar crew. Guest Services staff had ups and downs. Housekeeping wasn’t that bad (we’ve seen worse), but it varies a lot, even on the same deck. Dining Food quality still meets Princess’ high standard, from dining room to buffets. Service wasn’t that good but, again, it seems to vary from table to table. We only wished it didn’t vary so much (tables around us seemed to have far better service). By the way, we were in a family trip, splitted into two staterooms, and we stressed out with Princess, prior to embarkation, that we wanted a SINGLE fixed seating table. Useless. They splitted us into two tables. It’s hard to pay all that money only to start a cruise rushing to the Maitre D’ in order to fix things. Port and Shore Excursions As we said, in our opinion St. Thomas, Antigua, Barbados and Trinidad are not the best destinations in the Caribbean. We have been to St. Thomas and Barbados before, ok, but there’s a lot of other Caribbean destinations we have been to before that we would be pleased in returning to. Antigua and Trinidad had no appeal and shore excursions reflected that. But, our goal was the final destination, not the itinerary. Even so, they could have done better. Disembarkation That was another big mess. Again, Princess blamed it on the Brazilian Authorities, but we are getting used to it… It’s never Princess fault. Back in the year 2011, we came from Venice to Rio aboard the Star Princess. After crossing the Atlantic, she arrived at Recife, first port in Brazil. Three days later, we arrived in Rio for disembarkation. Passports and liquor were delivered to our stateroom the night before disembarkation, as it usually happens. Luggage was collected that night, as well. So far, no news under the sun. This time, after sailing the Caribbean, we reached Recife, again the first port in Brazil. Again, we were scheduled to arrive in Rio three days later. So, guess what happened the night before disembarkation? Nothing happened. Our passports were retained and were only delivered THE DISEMBARKATION DAY, THREE HOURS after arrival. Again, Princess blamed on the Brazilian Authorities, who supposedly took long time to examine the documentation, but…. our entrance forms were stamped by Brazilian Authorities THREE DAYS BEFORE, when the ship was in Recife. Again, an inside information assured us that the Brazilian Authorities did come aboard in Recife. By the way, this is the correct procedure: immigration is done in the first port the ship arrives, never in a mid-way port. So, again, it was Princess’ fault. But it was not the only. Princess didn’t issue ANY disembarkation instruction. We didn’t know how disembarkation would be carried on, just because Princess didn’t know it - or didn’t care about sharing this with a few Brazilian passengers. Guest Services staff was of no help. Luggage was not collected the night before disembarkation - we were (later) told that we would have to handle it, or ASK for assistance. Liquor delivering was another mess. They simply couldn’t find our liquor. It took one hour and a full description of a “black plastic bag containing 1 boxed full bottle and 1 half-bottle of Rum” in order to them to find the item. Very efficient. The Bottom Line In our very personal opinion, Princess Standards have stepped down. Those guys are running a zillion-dollar business and charge us some thousand dollars in order to enjoy the trip. Then, there’s no excuse for flaws. All satisfaction we had with our three previous cruises with them has gone to the ground. There were so many issues (some of them we didn’t list here), we cannot believe in coincidence. We didn’t expect more - we only expected the same, but it didn’t happen. Maybe it’s time to move to another company. Read Less
Sail Date February 2014
Crown Princess Ratings
Category Editor Member
Cabin 4.5 N/A
Dining 4.0 3.8
Entertainment 4.0 3.6
Public Rooms 4.0 4.2
Fitness & Recreation 4.0 N/A
Family 4.5 3.8
Shore Excursions 5.0 N/A
Enrichment Activities 4.0 N/A
Service 4.5 4.2
Value for Money 4.0 N/A

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