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Crown Princess Review

4.5 / 5.0
Editor Rating
2042 reviews
3 Awards

Declining Cruise Experience

Review for Crown Princess to South America
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10+ Cruises • Age 60s

Rating by category

Public Rooms
Fitness & Recreation

Additional details

Sail Date: Mar 2017
Cabin: Balcony

We chose this cruise based on the itinerary and a long history with Princess. This ship really needs to be dry docked for R&R (remove and replace) things like, beds, toilets, carpets, railings and a few modern updates. Our Caribe balcony needed cleaning, new carpets and the balcony table, chairs, rails and windows never were cleaned unless we asked the steward to do it daily.

What is it about the rude waiters and assistant waiters in the dining rooms? They think nothing about interrupting conversations to push pastries, alcoholic drink cards, speciality dining, photos and other stuff.

Most dining requests get lost in translation? For example, I ask for a large glass of tomato juice and I receive two small glasses. It's not like there aren't large glasses already on the table. I have witnessed people requesting decaf coffee being served from the same pot filling caffeinated coffee cups. A request for a slice of tomato for a delivered sandwich and it arrives with the center missing; so primarily it's just a ring of tomato skin. A request for Cheese, comes back shreaded and not sliced. It's almost like you have to have a picture of the food item you want, prepared like you want, to get it the way you want. Kinda like having the menus dfrom Japan.

Response from TaylorW, Social Team, Princess Cruises

Hi csmaslin, we apologize for your disappointing experience onboard Crown Princess. Our team strives to provide impeccable service to each and every guest, and we are sorry that you did not...

Cabin Review


Cabin BA

Needs to be updated, carpets replaced, television needed adjusting, balcony equipment needed cleaning, toilet scratched and unpleasant to look at.

Port Reviews


Not much to say, just went into town and found a place to drink beer

Rio de Janeiro

went on a walk about, nothing to report

Buenos Aires

Been there before and nothing new to report. We took a taxi to the largest mall in town and walk around a bit.

4 Helpful Votes
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