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289 Costa Mediterranean Cruise Reviews

I’ve only cruises with Carnival and Royal Carribbean and this was my first Mediterranean cruise. I’m used to cruise ships having a huge variety of food available 24/7 all inclusive and tons of entertainment. The food on this ship is an ... Read More
I’ve only cruises with Carnival and Royal Carribbean and this was my first Mediterranean cruise. I’m used to cruise ships having a huge variety of food available 24/7 all inclusive and tons of entertainment. The food on this ship is an absolute joke. Nothing but the same old pastries every single day for breakfast unless you want to sit in the dining room with extremely slow service. Terrible entertainment. Only a few channels in English in your cabin. The news and stock market. Hardly anyone speaks English, so you can’t make friends. We paid for an ocean view room, but there was a lifeboat in front of our window. There’s a fee to have your room cleaned everyday, per person in the room, even if your room has not been cleaned. They charge an arm and a leg for everything on Costa. The transportation to excursions are very poorly organized. Just don’t bother. Read Less
Sail Date November 2018
We chose this cruise because the time and cost was right for us and the ports visited appealed to us. The time spent in each port seemed reasonable also. We are American and we did know the experience would be different for us on an ... Read More
We chose this cruise because the time and cost was right for us and the ports visited appealed to us. The time spent in each port seemed reasonable also. We are American and we did know the experience would be different for us on an Italian ship...previously all our cruises have been on Carnival. (The first day as soon as we got on the ship and went to the buffet, a couple sat down next to us at the table, but as soon as we said "hello" they got up and moved...obviously they didn't want to sit next to Americans!) The employee, Michaela, who "took care" of the English-speakers was very nice and helpful, having a separate meeting with us and offering her help when we needed it. If you are English-speaking be aware that announcements will be made on Costa ships in various languages, taking up a lot of time. The cabin was comparable to Carnival cabins, as the designer of the Carnival and Costa ships is the same. However, our cabin was showing wear with the front of a drawer falling off among other things. The cabin steward was efficient and nice. One thing I found disappointing is that Costa assigns you a cabin, no choice of your own! On Carnival we always choose the cabin we want. We ended up with a cabin at the aft of the ship. It wasn't a bad location except in rough waters, which we had only once. Food in the dining room was beautifully presented but not always tasty. Main entrees sometimes seemed odd, even though I am a fairly adventurous eater. One of our waiters was really screwy, laughing at who knows what...our American table-mates and us? Food at the buffet was always the same and plentiful, tasty for the most part. Costa offers drink packages and it seemed to us beforehand on the website that in order to have water at meals you'd need to order a water package, and we ordered one for me. I wish we hadn't as I could have had natural water at meals anyway. The package stated that you'd have this water to carry with you, however, the water is in liter bottles that I did not want to carry with me, especially on excursions. Plus, the waiters NEVER understood that I was to get this water (my choice of sparkling or natural) during the whole cruise, even though it was printed on the back of my Costa card and even after several phone calls in which the customer service person said they would speak to the waiters about it! They admitted the employees needed more training! My husband had the beer package and had the same trouble. His Costa card too had "water" printed on the back of it so it was a reoccurring problem as well. Fact is, you could get wine or beer anywhere without a package and the cost seemed to be the same. I would not recommend purchasing drink packages. The worst part of the cruise was the trouble we had with excursions. The one I was looking forward to the most was cancelled. This was the "Gourmet" excursion with wine-tasting and truffles out of Savona, Italy. First they said it was cancelled due to not enough English-speakers signing up for it, but when I inquired about going on a non-English-speaking excursion to that location they said they were not going there at all! We substituted an excursion to Genoa. As it turned out, I had obviously eaten something in the dining room the night before we reached Savona that didn't agree with me and I just could not risk being away from a bathroom on a bus for an hour to go to Genoa the next morning. I took medicine on my own and knew I'd get over it in time and didn't need a doctor. When we called to cancel that excursion they said we could not cancel it unless I went to the doctor, for a fee of 50 euros, and got a note saying I was not well enough to go on the excursion. We said, soooo you can cancel an excursion on us but we cannot cancel one on you! Right? They said right! If I'd spent the money for the doctor and he said I was okay, which he likely would have done since I had no fever, we would have spent the extra 50 euros and still paid for the excursion. As it was, we paid for an excursion we didn't take. Then, after our excursion in Pisa my husband started having back and hip pain and knew he was not going to be able to walk for the 2.5 hours on the excursion we'd booked for Rome the next day. We decided we'd be better off doing the "Rome on our own" tour and tried to change it the night before Rome but the excursion office was closed. We called early the next morning and they said we could change the excursion at the departure point but still had to pay for the original one. So, we did that out of necessity. Rome turned out to be cold and rainy. That was not Costa's fault of course, but almost all the people on our bus returned to the point we were to meet the bus early because we were all miserable due to the weather, and the bus did not pull up until the exact minute we were to leave. It does seem like the bus could have gotten there a little ahead of time as there was space to park the bus and the weather was so awful! Most of the tour guides were okay. The one in Pisa was excellent! The one in Palma de Mallorca spoke so fast that we couldn't understand her even if it was in English! All in all, the Costa excursions were disappointing for us, although Pisa was excellent and we had a wonderful time on our own in Aix-en-Provence, which was an excursion out of Marseilles. This cruise had people embarking and disembarking at each port, which was also different. This meant that there was a safety session each day for those just getting on the ship, and that there were extra announcements and "noise" each day. We did not take an excursion in Barcelona as we got on and off there. We spent 4 extra days in Barcelona at the end of the cruise and that was a very pleasant part of our trip. Glad we did that. Barcelona is an interesting and very friendly city! Actually, the very best part of our cruise was time spent with the English-speaking couples we met. With so few of us we developed a sort of camaraderie among us and that was fun! Thank goodness for them as I must say that some of the other people on the cruise (not all by any means) were actually rude and pushy, not something we were used to on a cruise. In conclusion, we will not take a cruise on an Italian ship again, and don't recommend it for Americans. My total rating of 3 stars is generous. My husband would rate it a 2. Read Less
Sail Date November 2018
I took a Costa cruise 35 years ago, before Carnival got in the picture, and had a wonderful time with a friend for 3 nights! As I was celebrating my 60th birthday this year, I wanted to do another cruise. After reading some of the ... Read More
I took a Costa cruise 35 years ago, before Carnival got in the picture, and had a wonderful time with a friend for 3 nights! As I was celebrating my 60th birthday this year, I wanted to do another cruise. After reading some of the reviews on Costa, I was worried, but trusted my gut and with with them. We got a suite for my birthday. If you like to drink, it's definitely worth it! It also gives you some extra perks that you can read about. The 2 gentlemen that were assigned to our room, were there for our every need! Thank you Ganesh and Dharma! I had read some reviews that said "all they serve you was pasta!" I have to say, even though we could go to the Club Restaurant with our package, we chose the buffet a lot, just for quickness, and found it hard to even find some pasta! lol There was plenty of food and variety! So I don't know what everyone is talking about! I saw some signs saying, hamburger for $5.00 Euros, but didn't see the need to buy one as there were patties and hot dogs on the buffet and pizza! Whoever is going on this cruise and said they didn't get enough good food, probably needs to go on a American cruise ship where there seems to have food and buffets 24 hours a day! lol Getting on and off the boat, was very easy. Always seems hectic the first day, so just chill! Did 3 excursions while there and all done very well and worth the money! Our favorites were the Abberebello(?) tour in Bari, Italy and the Tuk Tuk in Dubrovnik, Well done by tour guides and organizers! there were plenty of activities on board, if you wanted to participate. Games, dance lessons, trivia. Plus they had nice bands during happy hour and the evenings that you could enjoy a drink and a dance. All the staff was polite and helpful when we needed. I just can't say enough! We went to stage show, just one late night and heard a wonderful Tenor sing, fantastic! didn't use any of the fitness rooms, but saw them and took a tour of the spa. All there if you need it! All in all, well done! If you go with a good and positive attitude and just be patient sometimes, you will enjoy it!! I would definitely go again!! Read Less
Sail Date November 2018
We chose this cruise because of the indoor pool. Pool was closed for planned maintenance for the full week! Noone informed us it would be closed. Majority of the English speaking excursions were cancelled and there were very few ... Read More
We chose this cruise because of the indoor pool. Pool was closed for planned maintenance for the full week! Noone informed us it would be closed. Majority of the English speaking excursions were cancelled and there were very few things for English speakers on board. Again Noone informed us there would be a chance of the excursions being cancelled. Be warned you have to pay for EVERYTHING on this ship. Food is only served at specific timings. You have to pay for water. Also, staff is not so friendly. The overall attitude of the staff is down like they do not want to be there. We were reprimanded for using a different glass for our milk in the morning and we were also told we could not have a second entree. After arguing he only agreed. Maybe this is how all European cruises are but I do not think so. If you have a choice steer clear of Costa Cruises and opt for any other cruiseline. Read Less
Sail Date November 2018
I choose that cruise, because it was the only one for my date and location. The ship is pretty old, the cabin especially the bed and the shower were very good, but your hear everything from outside ... you have to pay for everything. ... Read More
I choose that cruise, because it was the only one for my date and location. The ship is pretty old, the cabin especially the bed and the shower were very good, but your hear everything from outside ... you have to pay for everything. The worst is the WiFi ...3 GB for 150€... The staff of the ship are very poor - they have to represent a high standard, but themselves have a horrible life on board (also the guest act not very friendly) On the ship we felt like sheep ... there is nobody familiar with you .. you have to stand quiet, as you get told where and when to go... if you want to do your own excursion, they block you, whenever they can... they are trained to sell you and gain extra money the ship is so old, water was dripping from the ceiling during the meals, at the sauna the roof is hanging down...... And on the ship you feel like in prison.............For us never again! Read Less
Sail Date November 2018
After doing over 11 crusise it is the worst service got to cabin astray on balcony fully of buts no tissue in cabin took 3 days to clean and supply of tissue very bad seevoce asked for extra bacon and told no that’s the serve coffee ... Read More
After doing over 11 crusise it is the worst service got to cabin astray on balcony fully of buts no tissue in cabin took 3 days to clean and supply of tissue very bad seevoce asked for extra bacon and told no that’s the serve coffee machine closes most of the time only at bar poor food quality oven the pasta wasn’t to scratch Will never cruse with costa again one more stop can’t waite to gat off Beautiful ship what a shame that it’s not run as good as some of other companies And above all the stops of the ship were not at appropriate Too far from every thing a lot of walking and not good transportation not happy missed out on seeing a lot of places Eiven the Italians that love pasta which there was a lot ov it weren’t impressed with the quality The worst was the first few days after few complaints it improved a little fi you love pasta every meal may be ok Read Less
Sail Date October 2018
We chose this cruise, because we wanted to visit a bit warmer places before winter. It was really a great decision. Food was delicious and our service (waiter) was really, really kind. It is always a lot of food to eat and everyone can ... Read More
We chose this cruise, because we wanted to visit a bit warmer places before winter. It was really a great decision. Food was delicious and our service (waiter) was really, really kind. It is always a lot of food to eat and everyone can fine something for himself. We liked activities for children and other things on the ship. We enjoyed every single minute on the cruise. Ports and excursions were well organized. We had no bad experience with disembarkation and embarkation. The ship is beautiful and has everything for a comfortable holiday.The cabin was beautiful and always clean when we come back, so the employees did their job as they should. Everyone was very kind. The children also really enjoyed the holiday. Our daughter, that can speak English, met a lot of friends from different countries, and for her it was also a great experience. we would like to go again to visit other destinations as well- Read Less
Sail Date October 2018
This was a group trip that I decided to go on. There weren’t many staff members who spoke English well enough and getting answers to many questions was challenging. Many of the European guests were very rude, often pushy and cutting ... Read More
This was a group trip that I decided to go on. There weren’t many staff members who spoke English well enough and getting answers to many questions was challenging. Many of the European guests were very rude, often pushy and cutting lines during meal times at the buffet, ignoring dress codes and walking in with wet swimsuits and towels or robes to the buffet. There was not much of a variety of meals. Most of the meals consisted of an enormous amount of bread and pastries. Perhaps that is the European way but, we Americans definitely were not accustomed to the food preparations. Several of my companions and I (27 in total) had been on numerous cruises before so this was highly unusual that there wasn’t a larger variety of international food. Also the buffet closed at 830pm nightly so if you were hungry after hours be prepared to pay. It was my birthday week so I was hoping for a great time. Our waiter George in the dining room was often rude, once complaining to us that he wasn’t feeling well and was working longer than he should have been (8 months) and should have been allowed to go home. Really??!! Several times our food was being served so slowly and at lukewarm temperatures might I add, that it was interfering with the next seating and we were asked to leave before the meal was completed. This put a damper on our trip as we had great expectations based on previous cruises. I’m not saying that other cruise lines are without fault but I felt a little put off by the lack of hospitality. I felt a little racial bias when it came to bar service. We were passed over while we arrived at the bar waiting our turn while someone not like me was helped immediately upon arriving at the bar. We had to tell them that we were waiting first.. I will say that we did meet several very nice and interesting people on the cruise. But there is so much more to complain about but why bother. Needless to say I won’t be traveling on Costa cruise line again. Read Less
Sail Date October 2018
So a group of 7 girls decided to go on a cruise for one of our friends 40th birthday, only 2/7 people has done a cruise before so it’s an amazing idea on something different to do. We boarded at Barcelona, everything went very smooth, ... Read More
So a group of 7 girls decided to go on a cruise for one of our friends 40th birthday, only 2/7 people has done a cruise before so it’s an amazing idea on something different to do. We boarded at Barcelona, everything went very smooth, the check in staff were helpful and informative, so sat at the bar waiting to be called. After looking at the info the check in desks give we head into our room, collect the cards and walk out. We then go to reception get a drink, go for an explore, then head to the top deck. That’s when it goes slightly downhill, no one knows what to do next, we didn’t know about the entertainment information or the timetable as we were so excited to go exploring we seemed to miss the little pigeonhole right next to the door, I finally understood on the last night. Not Costas fault but it’s not explained very well once onboard the ship. Also being a group on girls on a birthday weekend I think there was a few more drinks flowing than normal. At 6.30 there was a safety demonstration which lasted about 20 odd minutes, then off to dinner for 9.15pm, that was a definite eye opener so very busy, the waiter we had wasn’t at all friendly (although we later found out they can work up to 8 months and that’s without a day off), even I don’t think I could plaster a smile on my face everyday. While dining in the main buffet Michael Jackson started blaring on the loud speaker, then up out of no where all the waiters start jumping about dancing. That was amazing as it comes out of nowhere!! Food was good, although the menu can get confusing as the waiter never did explain that you can order anything and everything if you choose. We all dance the night away and that was a great first night. Next morning with a slight hangovers and an early morning wake up call as someone managed to get locked out of their room and went off with another friend in another cabin, we all shower and up we get for a buffet breakfast. I can see from the choice of breakfast that they do try to cater for different nationalities but the breakfast isn’t great to be honest. I try some pancakes and bacon and that’s it. The coffee also isn’t great as unlike the bars where they have a machine and a milk frother they don’t have in the buffet, so water or orange juice is the way forward, also they don’t have a toaster, and the bread is rock solid. You could kill a bird with it. Off we go to marseille, hmmm next time I won’t bother as there’s not overly a lot to do there, walked around, saw some buildings, forced an alcoholic drink down our neck and back on the boat. lunch at the buffer, again it wasn’t too great, rock hard bread again, some warm focaccia, pasta, and a big lump of beef with potatoes, not great if you’re a vegetarian (I’m not, but 2 of our friends are). Go to dinner at 9.15pm, this time the waiters dance to some latin songs, ver well done again. Then another repeat of the night before, more drinks and dance the night away). The 3rd morning head off to the buffet again, this time no pacncakes, I don’t eat eggs so not a lot to choose from, I grabbed 2 pieces of French bread with cinnamon and some pineapple, that will do. We get off at Savona, 1 MASSIVE tip, other than supermarkets everything else shuts at 1.30 and opens back up at 4.30, unfortunately we have to be back on the ship by 4.30 so we spent an hour walking in a group of 7, with different people trying to find a restaurant just so we can get a pizza, it didn’t go down too well but got there in the end. Back on the ship, more drinks, a lot more passengers so the bar on deck 9 was a complete nightmare, then off we go again. Down to shower, off to the 9.15pm dinner, waited until 10pm to ask the waiter what time will the dancing be on tonight, he tells us there won’t be any, shame, so we all thanked him, 3 went off to bed, 4 of us decided to pop off to the casino. Within half hour our 50€ was spent and off to the bar we go. A few more drinks down our necks an the conversation turned to the bar staff. When we took 5 minutes out of our busy lives to see the amount they work, the stuff they have to put up with, and the hours they work on a daily basis, I’m so grateful for my life. The amount of time they’re away from home, they don’t see their families for months and months at a time. While we go on holiday they’re there at our beck and call when we want a drink or service. So thank you Henry and Danny for that night. So last morning just before we go to Barcelona, we set our alarms to make the restaurant breakfast. I do wish I’d gone there before but to be there by 9 is a bit of a deal breaker, unfortunately again we had a not so friendly waiter and had to be called about 3 times before he would come over to serve, at least it was nice. Back to the room to get our stuff as we had to be out by 10. We decided to go back to deck 9, as we started off from there a few more Prosecco to finish up the holiday, and off we go to the shops, pay our bill at the desk and get ready to leave. As they bleep mine and my roommates cats and unfamiliar buzz goes off, we’re not allowed to leave but everyone else disembarked, so back off to the desk to sort the cards out. Cards done and out we go. The 2 of us are last to pick up our luggage go through everything and my friend realizes she’s had some money stolen from her case. Do not leave any money in your case. There’s signs around saying the same so I don’t know what was going through her mind at that time when she left the case outside the door the night before. You HAVE to leave your cases outside of the room the night before for them to collect it. They advise to leave the cases the night before by 12 midnight and no later than 1am, but I witnessed them not coming until 3.30 am. Do not leave anything valuable at all. There’s always people workers and non workers wandering the hallways so could have been anyone. I also had stuff taken but luckily not money. Anyway other than the little hiccup at the end it all went well. I also missed the last day lunch as I was too busy booking my next cruise onboard. This time as a family, so hopefully the next one will be a little less partying and a little less hangovers. On the last note, be aware that if you suffer from rocking on land, It’s been 48 hours and I still don’t feel great and I’m still rocking and swaying. Maybe I was a little hasty in booking the next one but I’m sure I’ll be over it then. Read Less
Sail Date October 2018
Single traveler on 'Isole Del Sole' cruise with 'Costa Pacifica' from Savona. I chose this cruise to experience 'Costa Crociere', Madeira and Canary Islands with some more sea days again. Embarkation - The ... Read More
Single traveler on 'Isole Del Sole' cruise with 'Costa Pacifica' from Savona. I chose this cruise to experience 'Costa Crociere', Madeira and Canary Islands with some more sea days again. Embarkation - The process from arrival at the terminal to my stateroom took about 2 hours, but I was repeatedly addressed in German, my native language. The stateroom was not yet ready at shortly after 01:00pm, but I already could store my hand luggage and grab my board card. Security Drill - It took less than 30 minutes and was held in Italian, English and German languages shortly before departure; movies in other languages were available on the TV in the stateroom the entire cruise. Cruise guests had to bring life vests from their staterooms. The Ship - 'Costa Pacifica' is a classic cruise liner, 9 years old, with a more traditional form, compared to newer ships. Interiors featured the theme music, with many colorful symbols and images in warm colors. There were always lots of free sun loungers on the very spacious sun decks, even in quiet areas. The cruise was outsold and the ship appeared crowded sometimes. 'Costa Pacifica' was well maintained and in good shape, given its age. Orientation signs on board were good. Crew And Staff - The crew was friendly, caring and attentive, always trying to talk to their guests in each their languages, a charming Babylonian language jumble. The stateroom stewardess made a good job and was always open for a small talk. Dining - There were different theme evenings in the main dining room, but I couldn't find a menu before entering the restaurant, and since I am a buffet type of passenger, generally avoiding long sessions in the main dining rooms, I did not visit the main dining room at all. In the evenings, the 'Ristorante Buffet La Paloma' was open from 07:00pm to 09:00pm, there were queues sometimes, since the buffets are arranged on long bars, not allowing guests to jump. Plastic table ware was used, but the offered food was among the best things on the cruise. Different variations of meat - including very good Bratwurst - and fish, a selection of pasta and different potato and vegetable preparations, very delicious small bites from the patisserie were always offered for lunch and dinner. Other deli was presented at special events at the main pool for example, as well as hamburgers and fries daily from 11:00am to 02:00pm. For 'La Merenda' from 04:00pm to 05:00pm, the restaurant was always very crowded, for good reason, the many different bites were very good; queues at the basket with freshly fried cinnamon rolls. On sea days, the 'Ristorante Buffet La Paloma' was crowded for breakfast; choice and quality was always very good, except for the fluid scrambled eggs. I had the 'Pranzo & Cena' beverage package, since only some beverages for breakfast and 'La Merenda' - coffee, hot chocolate and tea, plus juices for breakfast - were included in the cruise fare. The guest can get beverages at the end of every buffet line in the 'Ristorante Buffet La Paloma' at lunch and dinner, manually served by friendly staff, a full plastic cup with 250ml to 300ml out of cans or bottles. The 'Carta Costa' must be shown or handed over to the staff for paying therefore, any purchased beverage package is noted with its code on the card. Tap water was free, available from dispensers in the 'Ristorante Buffet La Paloma'. Hand disinfection was available at every buffet, but was not taken very seriously by most guests on this cruise. The dress code was casual, long pants were required in the evening. The Guests - Majority from Italy, followed by cruise guests from German speaking countries. Other remarkable groups were from France, Spain, UK and Eastern Europe. The cruise was like all Europe on one ship. From my observation - I saw people in wheel chairs and with rollators - the ship was very kid friendly, with different kinds of kindergarten like care, plus a dedicated pool and play area. Kids were involved in festivities and had their appearances as special guests. Shore Excursions - This is something I usually organize on my own. Disembarkation and Embarkation at ports of call was quickly without long waiting. The ship was always very punctual, but harbor stays were short. Guests were not allowed to bring beverages on board, but could walk in with even big bottles sometimes. Entertainment - The program offered something for everyone, with live music every day, plus the shows in the theater of course. There were also entertainment offers in other languages than Italian. Over all, the program appeared a little bit limited, especially on sea days. Shopping - Some few shops offered different things, from clothes to gifts, spirits and tobacco, as well as perfumes. There was no intrusive spa promotion on this cruise. The photo area was under renovation, temporarily moved to another location. Internet - I had purchased the Internet 500mb package, the internet speed was not so good, temporarily overloaded or even unavailable sometimes on sea days. Disembarkation - Cruise guests were assigned to disembarkation time slots and had to leave their staterooms until 08:00am, spending time until disembarkation with breakfast or waiting in crowded lounges. The baggage was easy to find in the terminal, on-board accounting was correct. Thank you 'Costa Crociere' for an again wonderful cruise with so good food, charming multilingualism and your warm Italian hospitality on bella 'Costa Pacifica'! Read Less
Sail Date October 2018
We chose the cruise for the destinations which we had not been to previously. The embarkation in Valencia was a fiasco and no assistance when entering the ship from Costa staff. Beautiful ship, we had a classic inside cabin which was fine. ... Read More
We chose the cruise for the destinations which we had not been to previously. The embarkation in Valencia was a fiasco and no assistance when entering the ship from Costa staff. Beautiful ship, we had a classic inside cabin which was fine. We did notice that the carpet wasn’t too clean but other than that okay. Went to buffet to get a bite to eat and drink!!! No way, it is only open for short periods of time. Luggage did not arrive in time for us to change for dinner so forced to go back to buffet when it had opened. Wish we had not as food was very unappetising and was the same repeated every day for the whole cruise. Breakfast was a case of a free for all... never any clean bowls or cutlery not to mention a clean table. We gave up some days and went ashore to eat. Dining room okay but not a lot of choice and very rude waiter. Had to pay extra if you wanted a pizza or burger, the two most inexpensive foods!!! Entertainment was just okay and the general service on the ship is poor. All the destinations were good, we did not use ships excursions as they are too expensive. Was very surprised to find that Costa have now made the service charge (tips) 10 euros each per day mandatory. When I questioned this at Reception I was told by a very officious man that I had signed for terms and conditions and so must pay them. I would not mind if the service was good, but it is not so 200 euros for bad service!!! This just cannot be right. We have cruised now for 15 years sometimes twice a year and never have had such a negative feeling about a cruise. Apart from the destinations and the ship is beautiful there was nothing else to praise. It is said that it is relatively easy to get new business but very hard to keep it. Costa don’t seem to realise this, they certainly lost us. Read Less
Sail Date October 2018
WE chose this trip because of the itinerary despite reading a lot of negative reviews. BIG MISTAKE. The food in the main restaurant was DISGUSTING. The staff was arrogant and unhelpful. The port calls were either too brief to do any ... Read More
WE chose this trip because of the itinerary despite reading a lot of negative reviews. BIG MISTAKE. The food in the main restaurant was DISGUSTING. The staff was arrogant and unhelpful. The port calls were either too brief to do any real sightseeing or were at ports that really had nothing to do with tourism (Bari. It, Corfu, Gr). All of our excursions were booked through the ship. They were, to be generous, lame. There was widespread coughing onboard and both my wife and I returned with serious infections. Nobody used the hand sanitizers. The entertainment was all in italian (one night was supposed to be pop songs and featured three renditions of Volare while another night's entertainment was opera) and cheap beyond belief. Smoking is permitted in all of the outdoor areas of the ship and on the balconies. They charged for soda at lunch and for water at dinner. Almost everything came at an additional cost. I wish I had listened to all of the reviewers and hope that this will help you to avoid what we suffered. AVOID COSTA LIKE THE PLAGUE. Read Less
Sail Date October 2018
restaurants was of poor quality and service was poor. The crew were rude and not very helpful. You ask a question and the crew person would turn away and walk away. We were 12 people from the USA and all 12 of us felt like costa did ... Read More
restaurants was of poor quality and service was poor. The crew were rude and not very helpful. You ask a question and the crew person would turn away and walk away. We were 12 people from the USA and all 12 of us felt like costa did not want our business. The crew just made you feel unwelcome The room did not have towels or wash cloth After a meal if you want coffee or another drink you had to buy them. You had to ask for ice. In the restaurants you had to ask for butter and ice with the meal The pasta was the worst I have ever tasted. Breakfast on the buffet was poor at best. you the to go to three different place to find eggs and meat and after breakfast the only drink was water with not ice so the water was room temp. I have already started telling my friends not to use costa lines Read Less
Sail Date October 2018
Our very first cruise as passengers - and I was disappointed. I work in entertainment for living and have worked on board these vessels, so when we got home, I thought I'd share my opinion on the Entertainment on the Costa Luminosa. ... Read More
Our very first cruise as passengers - and I was disappointed. I work in entertainment for living and have worked on board these vessels, so when we got home, I thought I'd share my opinion on the Entertainment on the Costa Luminosa. Please forgive me if my review contains technical stuff and jargon that only entertainers might understand. I can't just say it was terrible, because it wasn't, but some of it was pretty poor. I think maybe I just expected better. I might have expected too much, but I don't think so. Review of the Entertainment on the Costa Luminosa. My wife and I have just had our very first cruise experience with Costa on board the Luminosa and we found the ship, the food and the staff wonderful. My career has been in entertainment, starting professionally in 1984, and at 60 – I’m now working as a Production Manager, or Company Manager or other similar roles. I’m currently preparing a show for XXXXX, which has already sold over 35,000 tickets, and I will be the Company Manager for this production. A number of my previous dancers have worked for Costa, so I was looking forward to the on-board entertainment. On arriving at the theatre I noticed a good technical installation – Digico sound desk and the stage revolve and lifts. Sadly, once the shows started to run, things were not so good. Small things at first – I’m aware that cruise ship shows are pre-produced and run from timecode, but some of the things I observed were a failing of the house crew in maintaining and tweaking. For example, pre-show, the lighting provides some slow moving gobos on the auditorium sides – all in one colour, bar one that was green. Nobody noticed, or they did, they didn't fix it. Similarly, quite a few states features fixtures with their beams in a row, apart from the odd one – presumably it had been removed for servicing or repair and replaced, but nobody checked the alignment. The actual lighting design was a bit odd – so many basic stock effects and bog standard gobos – that I can see everywhere – just not special. The one person technically who stood out was the guy mixing sound. He was clearly skilled, and dedicated. He removed his comms headset which shows he was only interested in sound balance, and he made constant adjustments, and did not lose his focus in any of the shows where I observed him. I think he did an excellent job with the material he was presented with. In the technical department the only crew issues from the production point was the video. The theatre has decent equipment but those Vinten heads are capable of very smooth and precise movement. The cameras have remote zoom and focus demands, but the head is set up badly, so moves were very jerky. Not really an operator fault, merely nobody skilled enough to set up the head controls and realise that pan bars should be more horizontal than vertical – because this exaggerates the jerks. Staging Power flying of the slower sort always looks a little iffy – but what became very annoying was the continual flying in and out of the various screens and gauzes, and some of the moving lights fixed to the vertical drops had very visible equipment in the almost dark state – this encourages viewers to try to see what it is. Whenever this kind of thing is done, the lighting needs adjusting to make the mechanics invisible. In one show there were two mirror balls, rigged at different heights – looked really tacky. One safety issue I noticed. Scanning the audience with lasers is a very controlled effect, and this wasn’t controlled at all. I held a finger up to my eyes so I could see the effect, but not the actual device for my own safety. Where I was sitting on deck 3, the beams clearly hit the people on deck 2 seating and occasionally went up above my level. The risk assessment for the lasers would be interesting to read. The usual rule would be to NOT scan the audience. Costa seem to think this is OK - in the UK, it would not be done. The performers, however, were a very weak link. Singers I appreciate that almost certainly the tracks they performed to are common to all ships, but their range did not match the tracks at all well. Both male singers were weak in their bottom range and had little power, so it wasn’t until they could sing higher that any power was available in their voice – unfortunately, many numbers started low – too low for these two. The taller of the two was quite weak, vocally - and had very poor stage presence looking awkward in some numbers. The shorter of the two had a nicer voice in his higher range, but was still weak. The two girl singers were simply average – pleasant enough, but in numbers where they were clearly supposed to be singing in a certain style – Diana Ross, Whitney Houston etc. they were unable to be convincing. One had quite painful pitching in places. In general, the four singers were typical of the UK Haven holiday centre standard – I’m very familiar with Haven, Warners and a few others, including the excellent Potters holiday centre – which is equipped in a very similar way to the Costa ships. None of the singers met the Potter’s standard, which was not what I expected. Dancers Clearly the dancers at audition were probably competent, however I can only assume there is no dance captain, or that there is, and this person is ineffective. Many routines, and I saw all the entertainment available, were sloppy. In some, difficult to guess if sequences should have been in unison or canon! Things like split leaps for example. Simply all over the place. No symmetry and messy. One of the dancers – who looked a little older and had lighter hair and featured in some duet numbers looked like he knew exactly what to do, but was doing it at his version of the correct time, while the others did it reasonably together in theirs. He partnered frequently with a guy with short dreadlocks, and the two never seemed to gel. The other two male dancers were forgettable. Not bad, but they didn’t shine. The five girls were competent but uncoordinated – all the small things – too much hip turn or too little compared to the others – arms and legs at different angles and very varying degrees of effort and energy, A few numbers looked like they were marking, not performing. The girls also had spacing issues, despite the usual tape numbers on the hidden stage edge – I checked. They had trouble retaining shape when going upstage, especially when the lifts were up, and they had to go up and back, and the shape got lost. Small things made it messy – in one routine when they all saluted, they all did it differently. Different arm angles and worst of all, their palms – vertical and facing front, or horizontal facing down – and those facing down had some rakish angles? These small attention to detail features should have been spotted and rectified by the dance captain, but clearly this was a feature not implemented, which comes down to not just the dancers but the person in charge. If this person was me, I’d have had them in for extra calls to tighten things up, fix the spacing, remove some strange physical weirdnesses (the dancer who always turned their lip up, for example). Exits were also a bit odd – some doing some very contrived movements, others not. Some looked bored, some looked keen and excited. The Acrobats They were competent, professional and entertaining – for about ten minutes. An entire show was just too much, it got repetitive and dull. Cannot fault their performances but better as an insert to another show, it did not warrant a show of it’s own. The Voice I had low expectations and wasn’t disappointed. It made me feel embarrassed to be there. The standard of the performers was bound to vary considerably, but it was the management of it that was awkward. As a concept it had merit, but I sensed the audience were not like the Voice or X-Factor audiences out to laugh at them, and they too felt embarrassed with the weak ones, and over enthusiastic with the better ones. Picking the winner was simple. The Crew Show I expected, based on the professional performers, that this show would be terrible. In fact, it was excellent. Showing up the professional dancers in terms of energy, and one of the singers was better than the professionals – this should NOT have happened. A crew member, singing for fun should not perform better than somebody who does this as a career. The dancers and singers did not appear to have any extra duties, so I wonder what they did with all their time off? Certainly it wasn’t spent rehearsing. Show Bands I’m familiar with the ship band concept from my own limited experience on ships – I’m in a tribute band who have played on P&O, and like the theatre team, many seemed bored to tears. The guy playing the piano in one bar used tracks, and got hopelessly lost in one of the songs, clearly he can play and sing, but just forgot where he was. In another venue there was a duo, and in the venue where guests were dancing, their showband were clearly talented but playing dire music – although I have to say that people were dancing to it. Tarentellas and Polkas I really did not expect on a cruise, but that’s almost certainly me not realising what the average guest wants. Ents Team They tried hard, but so much of what they had to do was old fashioned and boring, what could they do? Quizzes – who on earth designed these, they were awful. Showing images from countries around the world, and guests writing down the countries was so dull – then they went around them all again, to cope with a few new guests who strolled in. Gripping? More like watching paint dry. So long for so few questions. Same again with the only other quiz I witnessed – identifying beer brands from bottles around the world! Really? This kind of entertainment is cringeworthy if you are under 30, and awkward for me, just turned 60. I also started to watch a quiz where the three ents team members mimed actions to movie theme music. I left. It’s also probably a country specific thing, but I resented after a while, the constant demand to applause – applause. If I want to applaud a performer, I will. In this case I was asked to applaud performances that were poor, lacklustre or in some cases, embarrassing. Conclusions I saw a number of very average shows, and none that impressed me with the exception of the crew show. Standards wise, in the UK we have various levels of performance standard in shows. In quality terms, the West End shows are at the top, with very critical attention to detail, the touring production of these shows try to maintain this quality, but there are compromises due to the differences in venues. Out of the holiday centre market, I have not seen better than the shows at the Potters Resort in Norfolk. Good staging, competent singers, dancers and musicians. The Warner holiday centres come next in quality, with Haven and the individual small group sites firmly at the bottom because their entertainers tend to be generic rather than specialists in one area. I have to report that the Costa show falls to the bottom of the list. Not entirely the fault of the performers, but the management who clearly have noticed none of this. It did not spoil my holiday, as the off-ship experience was very good, and of course the food on board was wonderful, but as my job is entertainment, I was looking forward to excellent entertainment, and it was embarrassingly poor. We shared our dining table with two other couples and they said exactly the same thing, from their non-entertainment background. Sadly - that's my first and last Costa cruise - I shan't be doing any more whatever. Read Less
Sail Date October 2018
We choose this sailing because of the itinerary. We are experienced cruisers and have been on over 30 cruises. We had never tried Costa Lines but virtually have sailed with all other cruiselines including Norwegian, Holland America, ... Read More
We choose this sailing because of the itinerary. We are experienced cruisers and have been on over 30 cruises. We had never tried Costa Lines but virtually have sailed with all other cruiselines including Norwegian, Holland America, Carnival, Royal, Princess etc.. We had thought how bad could Costa be? Firstly. when we boarded, our Passports were immediately confiscated When we questioned why we were told that this is common practice for cruiselines for non-Europeans guests. When we advised that it definitely was not common practice for our passports being taken away (as we had been on many other European cruises) Costa advised us that it was mandatory. They insisted on holding our passports in their safe until the end of the cruise. We went on a shore excursion from Savona to Monaco booked through Costa that required our passports. When we asked for them we were told that Costa was having trouble 'finding them,' The tour bus had to wait until they were finally found. There were less than 80 English speaking passengers out of 3,800 passengers on board. Very few of the staff spoke English. As a result almost all of our excursions that were booked with Costa were either cancelled the night before (by way of a note left in our cabin stating that there were not enough English speaking people) or we were forced to go on an excursion where the tour guide spoke either Italian, Spanish or German. We understood very little of the few words in broken English that were said so these excursions were a waste of money since we could not understand a word. When I complained politely to one tour guide her name was Fernanda, that I was sorry but I could not understand (I asked her if it was a Church where we were stopping) she told me in very broken English and in front on the whole group that I had a bad attitude. I honestly felt humiliated so kept quiet for the duration. Most shows were all in Italian or Spanish so the entertainment on board was impossible to enjoy or even understand. The food was not anything that we had ever experienced to on ANY cruiseline. You could not get a slice of Pizza unless you were willing to pay an extra 4.25 Euro per person. (Please see photo) Quite surprising on an Italian cruiseline. There was no coffee available anywhere on the ship from 11am until 4pm unless again you were willing to pay extra. (see photo). There were signs on every coffee machine saying 'Washing Mode' everyday from 11am-4pm. No coffee after dinner in the tdining room either. No ice cream the entire time without paying extra again. My husband ordered the Chicken Parmesan in the Main Formal Dining Room. (Please see picture.) no sauce was on it, the processed cheese was not melted. When we asked for some sauce he was told that was not available. Finally he asked for Ketchup as it was extremely dry and was served packaged Ketchup like one would get at McDonald's. Many of the staff including waiters were very rude and seemed frustrated that we only spoke English and they did not. We will never go on Costa again.. Read Less
Sail Date October 2018
The good points are cabin excellent and kept clean. Boarding was efficient and the terminal very clean. Most staff were hard working although if you're English speaking some didn't seem to understand unless basic requests at the ... Read More
The good points are cabin excellent and kept clean. Boarding was efficient and the terminal very clean. Most staff were hard working although if you're English speaking some didn't seem to understand unless basic requests at the table. Entertainment was good, especially the Tenor singer. Wasn't keen on the night the staff provided the entertainment, some were good others pretty mediocre, bit like BGT. The on board dance team were great, providing lessons as well. That we did enjoy. The bad points are: tips being compulsory and not being told upfront, probably in the small print which no-one reads, and not told on booking. Bottled water not included in the drink package, but tap water is ok. The food in the restaurant was poor. Some meals were just ok but mostly it was cold or tepid at best and I even suspect some was leftovers from the buffet, re invented. One particularly unappetising dish was the meat skewers. One piece of lamb or beef (couldn't tell), piece of a sausage and a piece of chicken, in bread crumbs and fried, served with a scoop of mash potato that was grey and lumpy. There was no sauce, so was very dry. We waited nearly half an hour for our starter one night also. Uninspiring desserts also, often something frozen. Better deserts in the buffet area. No gelato ice cream or pizza available unless you pay for it. I expected this at least on the menu as it's an Italian ship. They pick up and drop off at every port, meaning the muster drill is carried out every time and takes place in places where passengers are trying to enjoy themselves, like the Orlav Bar. We had to sit through it or move on. Lots of tannoy speeches in lots of languages, which one time interrupted the dancers who had to jog on the spot until it finished and then try to carry on. The quizzes were Italian based, e.g Italian cities and types of pasta, so unless you were Italian not much chance of winning. I know it's only fun but you like a chance at least. I used the spa and was given a dressing gown which I had to carry from there to my cabin each time, and if I didn't hand it in at the end of the cruise there would be a charge of 79 euros. Also for the pool towels left in our cabin. My husband used the gym, but one day loads of unsupervised children entered and just basically ran about and played on the gym equipment even though a sign said no-one under 16 allowed in there. There was potential for injury. The poor staff were continually pushing a lobster dish for a price, which became a bit tedious. We didn't do any of the shore excursions. So overall I would not choose Costa again. I have cruised with other lines so I do have something to compare it with. This was my 2nd Mediterranean cruise, the previous being with NCL which was a far superior experience. I could go on with more disappointment but I think enough said, I don't want it to become a novel. Read Less
Sail Date September 2018
This is a good ship if you are either looking for or a budget cruise or a first time cruise. If you are a regular traveller on cruises then to be honest I think you will be a bit disappointed. The public areas are really well set out and ... Read More
This is a good ship if you are either looking for or a budget cruise or a first time cruise. If you are a regular traveller on cruises then to be honest I think you will be a bit disappointed. The public areas are really well set out and the staff try their best. The food is mediocre. The entertainment is a bit of a let down. We had 2 excellent acts on our tours but the other nights were not great. I think the acts go from ship to ship, so the best acts are reserved for the bigger ships that ultimately costs more. The cabin was well appointed. We appreciated the large walk in shower we had which made all the difference. We went on a cruise a few months ago with the smallest shower know to man. So it makes a difference when you start the day on a positive note and you enter the dining room smelling fresh! :) Read Less
Sail Date September 2018
On September 23, having just disembarked from MSC Fantasia in Genoa, I took a taxi to Savona (the driver offered me a special price of EUR100) and embarked on Costa Fascinosa, a back-to-back cruise though changing ship. I had bought this ... Read More
On September 23, having just disembarked from MSC Fantasia in Genoa, I took a taxi to Savona (the driver offered me a special price of EUR100) and embarked on Costa Fascinosa, a back-to-back cruise though changing ship. I had bought this second cruise last minute via internet while still on MSC Fantasia. What I got was nothing more than an Outside cabin without balcony that was still available, but paying a very good price. This cruise had a similar but not a same itinerary as the one I just left. Only two ports are repeated (Barcelona and Palma). Simply because I had another spare slot of time in the area before yet another cruise, and another cruise is always a good way to spend time (probably cheaper than simple living on land in Europe). I have previously cruised Costa a lot, but in recent years I preferred MSC which operates almost side by side. It was good to return to see how Costa fare, which I am still familiar with. What differences between the two! Simply put, MSC operates a more mature, more traditional cruise, while still cater to some younger cruisers, but Costa remains still the craziest and noisiest of cruise lines, cater to the youngest. Few cruise lines, if any, has main activities starting near midnight that can last till dawn. The White Night party was the craziest. Practically all passengers join, or like me, at least I had a long look of the action. Even in the main dining room, more than once there were activities of singing and dancing. The Baked Alaska parade was still on. Costa has shows every night, mostly production shows, unlike many competitors which seek cost cutting by presenting Headline Entertainers that may be of doubious standard. The shows were good, always highly energetic, and with real dances well choreographed. I consider the Costa shows among the best, if you like action-packed shows. This ship is smaller than competitor ships but has the largest show lounge of all. My stateroom, a basic Outside on the lowest level, is not bad at all. It is among the most spacious, bigger than similar cabins on RCCL, MSC and NCL. The ship’s hull is the same as the expensive Cunard’s Victoria. House-keeping was very good, and restaurant service was also adequate. For the price, I ought to say that my experience again exceeds my expectation, though I know Costa well, with more than 10 previous cruises earlier. I came with the lowest expectation of the food, but what a surprise! The food is better than RCCL and NCL. It serves a different menu devoted to a different region in Italy everyday (I believe they learned this from MSC). The cooking was more than adequate and on occasion even some pleasant surprises. One of the evenings they serve a menu specially designed by a famous Italian chef, and it was good. The free menu consists of paid choice which can be as simple as Wiener Schnitzel at a few Euro, up to a lobster at EUR25. On the buffet deck, more than once they serve very good local food, even sucking pig appeared, as well as Paella when in Spain. Cost cutting is through table water to be paid for, and even at the buffet they turn off the water as soon as dinner service ends. Tea and Coffee are available only at breakfast. For lunch and dinner you pay for it. So many passengers buy a drinks package as a matter of necessity. In this respect Costa is the meanest of them all (while everyone tries to cut back). For an ultra active cruise that is animated round the clock, Costa is supreme. Guests are mainly Italian and Costa employs several language hostesses who each have their station to answer any questions. Hospitality was good, again better than I expected (I had cruised on this ship, as well as the newest of them all, the Diadema). A satisfactory cruise that is good-valued. I only hope that Costa can spare passengers of the unnecessary ordeal of the emergency drill, which they operate seriously in the hardest way while competitors are more considerate. Was this the aftermath of Concordia? You are expected to put on the jacket and listen to the instructions in 6 languages before you are allowed to retire. The standard itinerary calls on Naples, Palermo, and after a sea day, to Ibiza for a long stay arriving early and sails for Palma de Mallorca at 4am the next day. Ibiza in late September was still active and the weather is fine. A true highlight of this cruise as you can sample Ibiza nigh life. Last port of call to Barcelona winds up the trip of a very standard itinerary. Savona was a convenient home port for embarkation and disembarkation. Read Less
Sail Date September 2018
It was my 50th birthday this year & to celebrate we chose a Miami 3 night stay & Western Caribbean cruise with Celebrity through Cruise 365. There were 8 of us on the holiday (family) & we had a truly amazing time from start to ... Read More
It was my 50th birthday this year & to celebrate we chose a Miami 3 night stay & Western Caribbean cruise with Celebrity through Cruise 365. There were 8 of us on the holiday (family) & we had a truly amazing time from start to finish. It was our first time cruising & everything from the Art Deco hotel in Miami to our time on the Celebrity Equinox was perfect. We had such a fantastic experience that when we returned my Wife & I decided to book another cruise & stay holiday for just the two of us later in the year. We compared several deals through Planet Cruise, Iglu & Cruise 365. We wanted a cruise deal that took in destinations that we hadn't previously visited & eventually found what we thought looked like a great deal with Iglu. It was a 12 night cruise & stay deal which included a 3 night stay in Lake Garda, 2 night stay in Venice & a 7 day cruise on the Costa Luminosa. We boarded the ship on the Saturday afternoon which took around 1.5 hours. The buffet food was pretty much the same every day & very much like school or canteen dinners. Some of the stations weren't open. We had set dining in the restaurant at 18.45 but this wasn't much better unfortunately. The food was very average & the choice seemingly aimed exclusively at the Italians. As a result we only ate in the restaurant once. You had to pay extra for things like pizza, burgers & steak. We had a drinks package but this didn't include water. Coffee was only available from the drinks machine in the mornings. The ship felt a bit scruffy & most of the staff seemed a bit miserable. The entertainment was ok on 2 or 3 nights but dire for the rest of the time. I think there were about 1900 people on the ship with no more than around a dozen English people. There were over 1600 Italians. This wasn't a problem for us other than we found them to be very loud, quite ignorant & lacking in manners. At mealtimes it became a bit of a free for all. We enjoyed most of the destinations but the timings weren't particularly great. The ship had a bad vibration for long periods of time making the experience uncomfortable. Overall, the cruise was a huge disappointment. None of what we experienced was special in any way & didn't compare to the amazing experience we had with Celebrity although the price we paid was very similar. Our verdict: Sorry Costa but if you want to provide a positive cruise experience then you need to see how Celebrity do it. If this had been our first cruise it would most certainly have been our last. Never again with Costa. Read Less
Sail Date September 2018
THE best parts of this seven day Geek island cruise, the wonderful food and the great staff in the Dinning room. A special thanks from our family to Natalie the English guest representitive, she went above and beyond her duties to help ... Read More
THE best parts of this seven day Geek island cruise, the wonderful food and the great staff in the Dinning room. A special thanks from our family to Natalie the English guest representitive, she went above and beyond her duties to help us. Cabin staff were uninvolved with us , unlike other cruises we have been on. We had an incident were one of our party was locked out of her cabin and after one hour and four people being asked to he[p she arrived at our cabin extremely upset. No apology or explanation was given in an event that was quite traumatic. Again attributaed to the lack of involvment of the cabin staff.We were really disappointed with this cruise line as it advertised itself as not really a family ship and they gave no discounts to children. I find this really hard to believe as this ship was full of families and young children along with strollers everywhere. Beautiful children that we loved but as an older group we were trying to get away from our own families and choose this ship because it stated it was not a family ship. The noise level on deck was unbelievable as all these families joined in the constant loud music and dancing. One could not find a place on deck to sunbathe and read a book or just have a normal conversation without shouting.If you want that do not choose this ship. I would like to thank them for helping us when our baggage was delayed and missed the ship complicated by the change of ports due to bad weather. Costa went out of its way to get our baggage to us. I am unsure if I would use Costa again or believe what they say in their advertising. Read Less
Sail Date September 2018
We chose this cruise for the destinations and tour excursions First impressions not too bad. First tour excursion we booked in Bari was cancelled at the last minute due to lack of support we were told!! 2nd day we had no ... Read More
We chose this cruise for the destinations and tour excursions First impressions not too bad. First tour excursion we booked in Bari was cancelled at the last minute due to lack of support we were told!! 2nd day we had no excursion booked as port was changed from Corfu to Kefalonia. Did our own thing on this island and was very successful day off the ship. 3rd day yet again our jeep tour around Santorini was cancelled the evening before because not enough English speaking guests wanted to participate!!! Not sure yet if our tour in Dubrovnik is going ahead!! Most of the public toilets are left overflowing during the day!!! Food in Albatros restaurant leaves a lot to be desired. We have taken to eating all our meals in Delioza restaurant we’re we have to pay a surcharge. I could say lots more but out of words!!!very poor cruise Read Less
Sail Date September 2018
We chose Costa as at the time RCL and NCL were already booked. Unfortunately we could not booked this cruise earlier in the year due to work schedule, etc. According to Costa website is “ Italy’s Finest “ with a slogan of ... Read More
We chose Costa as at the time RCL and NCL were already booked. Unfortunately we could not booked this cruise earlier in the year due to work schedule, etc. According to Costa website is “ Italy’s Finest “ with a slogan of providing every guest with a pleasant experience from our Italian heritage. We have to give kudos to the check in process, ship was clean and elegant, cabin was clean and comfortable with a balcony Now comes the best part : Buffet menu is the same items every single day. Getting a espresso coffee must be done at the bar, and wait in line for it. Getting eggs and bacon (who knows what kind of bacon it was ) it’s another story. By the time you search for the items you want, your food is cold. Of course you might think, why not visit the dining room and enjoy some delicious eggs Benedict! Well, we tried, Egg Benedicts with mayonnaise instead of hollandaise sauce. Waffles?? Imagine a piece of toast with the waffles mark on it and the same selection of items in the buffet just arrange differently, do you want a cup of Italian espresso? Please leave the dining room, find a bar and order it. Walk back to you seat and find your food cold. Or just have a cup of regular coffee and shut up Too much for Italian Costa Hospitality !!! Dining room for dinner - please do not ask for a cocktail before dinner , no no no. Go to the bar and order it. Walk back and seat down. This is not a joke, we had the drink package and the waitress the first dining night saw our cards and said “you are from the USA , you only get water “ wow welcome aboard !!!! Samsara Restaurant - €30 per person to book a more “exquisite dining “ experience. The restaurant is totally outdated. The ship is not However the menu was all seafood. My spouse is allergic to seafood. We asked for a different menu , they brought us the choices from the main dining room. We were ask for an extra €17 upcharge to get a steak. As I ordered the entrees, one of the was lamb chops. To my surprised they have been boiled then braised to give some chard to the meat. The taste ? Terrible. The pool area is very small for a 2500 passenger ship. Entertainment onboard is a bunch of crew members who has no talent and don’t want to do what they have been asked to do To recap, please take RCL or NCL even if the prices are higher. Better food and service, the crew will be more pleasant as they are not onboard a ship for 11 months at a time. Don’t waste your money ! Vacations are important and you work hard to enjoy them. Read Less
Sail Date September 2018
My mother and I traveled on Costa Luminosa from Venice to Greek Islands ( August 24 - September 1). This was our first cruise so we went with an open mind and not really knowing what to expect. We had a balcony room thank goodness I ... Read More
My mother and I traveled on Costa Luminosa from Venice to Greek Islands ( August 24 - September 1). This was our first cruise so we went with an open mind and not really knowing what to expect. We had a balcony room thank goodness I can't imagine a room without a balcony - so that was a positive. Waking up and having a coffee on the balcony was really nice. We are Canadian - English speaking and found language to be a barrier most of the time. Some cruise employees knew English but far and few between and when we needed assistance the limited English on board became an issue. Be prepared to hear a lot of Italian by fellow cruisers and employees - They do announce things in English but it is not very clear and can be easily missed. Overall, I found the Italians to be rude on board - pushy and always butting in line and smoking in your face. The food at the buffet was nothing special. I have stayed at all inclusive resorts for fraction of the cost with better food. Trying to find a seat at the buffet was impossible most days we had to sit with other people and the tables then became crammed.That being said the Taurus restaurant for dinner always had a good and unique selection. Rooms service was good - always cleaned on time and enough room to be comfortable. Drink package - this DOES NOT mean alcohol - the only thing that is included in the base fair is water from the tap..... I did not know this and my travel agent did not advise me of this. Juices, pops, coffee, tea , cappuccino is all extra - if this is something you want I would look into that drink package. A coffee in the morning in the room cost 1.55 Euros..... botttle of water 3.00 Euro. The Ports we traveled to were all unique and different - also know that you can get same excursions on land as what Costa offers for fraction of the cost.... once you get into port there are locals and agencies who have same tours - we never had an issue doing tours this way. Overall I wouldn't travel Costa again due to lack of food quality, language barrier and felt like because we weren't Italian we were looked down upon. Pack your patience if you travel Costa..... Read Less
Sail Date August 2018
This has been my absolute worst trip ever (I have travelled to over 60 countries) and never experienced such a lousy service and environment in all my previous trips! -Paid over 1500 Euro for a inside cabin per person with unlimited ... Read More
This has been my absolute worst trip ever (I have travelled to over 60 countries) and never experienced such a lousy service and environment in all my previous trips! -Paid over 1500 Euro for a inside cabin per person with unlimited drinks for this trip for me and my girlfriend. -I was lied to about price of drink from bartender and later, I AM NOT trusted by the receptionist. (Johnie Walker Gold label. Was told I was going to be charged the difference of what my drink package included vs listed price. but got charged full 15 Euro drink price) -The jacuzzi was too warm to enjoy. We only visited ONCE and never used it again. -The pool was impossible to use. Only children occupying it! -Children everywhere. Absolutely everywhere. It is not acceptable for example to see kids and teens in the nightclub at 1AM occupying the whole dance floor. There was no space on the entire boat other than inside our room, where I could enjoy quality time with my girlfriend in peace without kids shouting or bumping into us!!!! -We paid 30 euros each for a "luxury" dining experience at Teppanyaki. We got sat right next to 3 little children who could not sit still and made lots of noises. We were met by apologies from the Chief of Restaurant, but no discount or any other compensation was offered. I expect some level of service and environment when I pay 60 Euros on top of my all inclusive!!! -Childish servers and staff on the boat. I invite you to see this for yourself by going undercover. For example: Talking with them-self, laughing and when they look at me: Their face turns very serious like they are having a joke! I saw this in two different places on the boat by different staff. Maybe its humor from their side, very stupid one if that is ture, but that is not acceptable if you want to deliver good international customer service. They should meet clients with a smile at least! -Restaurant service: -Waiting 30 min. after sitdown for first drink even before ordering food. This happened on several occasions!! -Mix up of food and tables. For example, in one instance we waited for champagne 20 minutes. After waiting so long, I see our champange delivered to next table. I inmediately let know the waiter that it is probably mine. He said nothing and went away without aplogizing. We had to wait another 20 minutes for the champagne we ordered while waiting for our food and no other drinks at our table! I sent a email to higher mgmt. at Costa and Carnival cruises to ask for their opinion about my feedback, no response yet. (4 days ago). Read Less
Sail Date August 2018
The check in process was very tedious but once we arrived at our suite I was surprised to see it was much smaller than expected. Balcony was cramped also. Barely enough room for 2 seats. Staff were a mixed bag of emotions to be honest. ... Read More
The check in process was very tedious but once we arrived at our suite I was surprised to see it was much smaller than expected. Balcony was cramped also. Barely enough room for 2 seats. Staff were a mixed bag of emotions to be honest. Some very happy, others seemed like they had enough. Food was good. Breakfast buffet was average but the ala carte was much better. Facilities seemed rather simple. Empty bar lounges. Tiny casino with 2 tables and heaps of pokies. Pool area was packed with kids as expected and was less than inviting. English is not the preferred language onboard and it's hard to communicate to most people you meet also. Shore excursions were simple and seemed rushed. Given the short duration of the port visit, travelling 2-3hrs by bus to see something quickly wasn't worth over 100 euros each. Overall it was an average experience and I would not recommend it if you only speak english Read Less
Sail Date August 2018
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