I chose this Costa Magica cruise as a way to start off a visit in Sicily and Italy, which are our family heritage. I was a little leery of this cruise line (rightfully so, it turned out), as I prefer smaller and higher-rated ships. But the itinerary suited our needs, and a few of the shore excursions listed were appealing, and it seemed to be a good price listed on Vacations to Go. So we made ...
This trip made me quite disappointed. I want to tell you that this cruise customer service is really bad. Here's how they provide services.
On the second night, there may be a lot of waves outside. We felt very uncomfortable all night. My wife spit a few times because of this. Then we went to the customer service to request a change of cabin. The customer service didn't even look at it, and ...
I love cruising and have been on many before. My partner however had never been. We thought a Costa short break would be a great way to introduce him. I’ve travelled on Costa before so I knew it wouldn’t be the same standard as Royal Caribbean or Princess but we are so disappointed with Costa after this trip that I will never cruise with them again. The apathy of the staff and customer service ...
We chose this 23 day cruise from Genoa to Stockholm only to find out 2 weeks before we left that it was in fact 3 separate cruises. This meant we had to change cabins 3 times !
Food was always cold no matter what time you ate. Even if you were there at opening time.
Nearly all announcements were in Italian or Spanish. Also entertainment. No such thing as queuing for anything, it is just ...
We chose this cruise because the time and cost was right for us and the ports visited appealed to us. The time spent in each port seemed reasonable also. We are American and we did know the experience would be different for us on an Italian ship...previously all our cruises have been on Carnival. (The first day as soon as we got on the ship and went to the buffet, a couple sat down next to us at ...
The Costa Magica is not the most modern ship in Costa's fleet (2004) but it's still in good condition and probably more importantly it's a happy ship. It has a ship's compliment of just over a thousand and carries just over two thousand passengers.
All of the senior officers including the captain are Italian, while stewards, security, catering etc are provided by mainly Asian staff - all of ...
We choose the Cruise because at the first sight there were some "exotic" destinations (Casablanca, Tanger) but at the end, these cities were extremely disappointed (dirty, no "magic", only the names..).
At the first day in Marseille, the ship docked at 9 km from the city and Costa took us 11 eur/person for bus transport (which was supposed to be free).
When we returned to the ship, there was ...
We are experienced cruisers - this was our 4th or so cruise. We have sailed on MSC through the years. We chose this ship due to the departure date and exotic itinerary.
This was the WORST cruise we have ever taken .
All services are more expensive but much worse than at MSC.
Every day we returned from the town to the ship there was a huge queue at the buffet and there are not enough ...
Having cruised with MSC, Norwegian, Carnival and Royal Caribbean before plus one time with Costa, I can hardly be categorized as loyal to any particular cruise line. To me, any cruise is a good cruise and I always try to find the perfect match of itinerary and value for money.
This Costa cruise included a number of interesting ports such as Tangier and Casablanca where we participated in ...
We are experienced cruisers - this was our 35th or so cruise. We have sailed on RCL, NCL, Princess, Celebrity, Carnival and Costa through the years. We chose this ship due to the departure date and exotic itinerary - figured how bad could an Italian cruise be and it could be fun and lively. Well we were very wrong. This was the WORST cruise we have ever taken and our sentiments were echoed by ...