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14 Costa Bermuda Cruise Reviews

This was our 31st cruise and 1st on Costa. We specifically took it because it's the only cruise out of South Florida to Bermuda. Embarkation was fine. Cabin was outside on deck 2 in farthest rear of ship. Cabin spacious but mattresses ... Read More
This was our 31st cruise and 1st on Costa. We specifically took it because it's the only cruise out of South Florida to Bermuda. Embarkation was fine. Cabin was outside on deck 2 in farthest rear of ship. Cabin spacious but mattresses hard - we had to ask for foam topper and got it 1st night. Vibration in that area was also very bad but we got used to it - felt like sleeping in a vibrator bed. Ship was very clean and room steward and waiters very accommodating. Food was mediocre at best. Can honestly say that we did not have one really good meal the entire week. Quality of meats was poor - beef and veal mainly being of very poor quality. Entertainment also very mediocre - mostly review type - no comedians, magicians, jugglers, etc. Most announcements made in Italian, German and English which got annoying after awhile. We did not take any excursions - did our own in both Bermuda and Nassau. Bermuda was beautiful and made the trip worthwhile as was the weather and seas. As for the Magica and other Costa cruises from talking with others on the ship, I would not recommend them. There are too many other good lines to go with at comparable prices. Read Less
Sail Date April 2007
Couldn't wait to try the Costa Cruise line. This cruise was our 5th. Positives: Ship was very clean and Grand Suite was spacious. Both our Butler, Emil and room stewardess El were great, friendly and very accommodating. Costa took ... Read More
Couldn't wait to try the Costa Cruise line. This cruise was our 5th. Positives: Ship was very clean and Grand Suite was spacious. Both our Butler, Emil and room stewardess El were great, friendly and very accommodating. Costa took pristine care of their ship the Magica. Major problems: Luggage handling was atrocious. We were on the 7th floor and for 4 hours could not use the stairs or the elevators. They stacked luggage sky high and close to exit access. This could have been a serious "hazard violation". Some of the people we were traveling with, their luggage went to another floor, even though it was properly labeled. Because we paid extra to stay in the Grand Suite, we had been invited to a special captains cocktail party. That was the worst we've been too. The Captain seemed cold and impersonal as he greeted each individual in line (approximately 30 people). He didn't even look at you; he pulled your hand along through the line. How demeaning! How Rude - Costa should pay attention to this. This ship was not properly equipped to support some of the older handicapped folks with walkers and wheelchairs. Costa should seriously consider doing more for the handicapped type people. This slowed down some of the other passengers who were not at this stage yet. Had I known this cruise was for older seasoned passengers, I would not have booked this cruise. Negatives: The ship was understaffed. Our two waiters hustled many tables and every night worked up a sweat (hope it didn't drop in my food) Bar service in the restaurant was terribly slow. Food service was slow and served luke warm. Costa wasted their budget nightly on serving rolls that were like bricks - not appetizing and "old". Casino checkout had only one window open. Service in Casino was very slow, again very short staffed. Food was very poor in quality. Some of the restaurant (Smeralda) staff were not friendly - especially 2 of the maitre d's at first seating - very rude and gave you the impression they didn't really want to be there and could care less about you. Getting off and back on ship - was very disorganized, especially the return because only one check-in was open and lines were several hundred people deep. No maps of the ship layout were available. Hardly any clocks aboard ship especially for time zone changes. Three nights while being docked in Bermuda and Nassau, no water from 1:00am to 6:00am. Conflicting information - at customer service desk - staff were not friendly, language barrier was so bad, most of staff didn't either understand you or gave you incorrect information. Three times we were locked out of our room. Cards stopped working. There are no house phones easily accessible on the floors. Even some of the staff didn't know where they were located. Finally, there were charges for everything. I wanted to do my own laundry and couldn't, had to pay for that. No ironing services, had to pay for that, and extra charges (3%) on anything you charged to your room. Read Less
Sail Date April 2007
This was our 28th cruise. We usually cruise with Celebrity, Princess and Royal Caribbean. The best parts of the cruise that went really smoothly were embarkation and debarkation! I wish it was like that on all cruises. Although it seems ... Read More
This was our 28th cruise. We usually cruise with Celebrity, Princess and Royal Caribbean. The best parts of the cruise that went really smoothly were embarkation and debarkation! I wish it was like that on all cruises. Although it seems that in Ft Lauderdale they have things better organized. On this cruise we wound up getting bowls of soft ice cream every night, going back to our cabin and watching TV. We really felt sorry for the help on the ship, I spoke with our cabin steward and he told me how a few years ago they started cutting back on help, and giving them more work to do. To give you and idea, our room steward was alone, taking care of 23 cabins! He was always running around from one end of the hallway to the other end. He said he used to have time to do the little nice things that guests like but now there was just no time. He kept our room presentable and even seemed to do a better job of it after we talked. The beds had 4 inch mattresses on a metal frame and so hard and uncomfortable, pillows were flat and hard, one per person, finally able to get 2 pillows. I picked up a pillow and my finger went thru the casing. The beds were only made with the sheets, no bed spreads. The dining room, our waiter and asst. were so slow that our table mates complained to the maitre' D, but then we found out that our waiters had 22 people/4 tables to take care of. They also had long lines to wait for the food because of the 2 different restaurants using the same kitchen at the same time. Water and iced tea was only given at beginning of meal, one night I only had 1 glass of water and nothing else. If you asked for more you would usually wait and if lucky got a refill. Food was never hot or cold, just warm for everything even the ice cream was melting. And the food, was not good, almost everyone we spoke to or over heard were saying the same things. So it just wasn't us. Or our group of friends we had made. Prime rib was a very thin slice of roast beef you would use on a sandwich. So many of the sauces, gravies and dressings were watered down, they had no flavor to them. Desserts and breads were either stale, dry, or no taste. I could go on complaining about the food but I will stop. DH called the desk to find out when they were going to clean the glass on the balcony so we could see out of it. From the salt spray on the previous cruise, everything on the balcony was covered in salt. It did not get "cleaned" until Wednesday afternoon. The reason for asking to clean the glass because the chairs on the balcony were so low you had to look thru the glass to see anything if seated. The cabins were cool and then warm, never stayed comfortable. Packed elevators of grouchy people, complaining about the ship and food, and just about everything else. . For 4 nights we had no water on the ship, they had to work on the plumbing, so no coffee or showers in the mornings, we wonder how the service people showered and washed their hands before preparing our food. Our toilet wouldn't flush at times, just gurgled, that was fun...No hand dispensers anywhere on the ship, only a towelette when we first boarded .... The shows were so crowded and we never watched a complete show, our local theater has better shows than what was offered. If you have a balcony cabin these are doors not sliders, and all day and night you heard the doors slamming and would shake the room, it was terrible. Luggage delivery to the cabins was a jumbled mess, dumped in the middle of the elevator area and a lot of people didn't get their luggage until later that first night. Neighbors said they found their luggage on another floor. The buffet was the same breakfast foods, and lunch foods, every day, nothing different. The omelet station was the only place you got a hot breakfast made fresh. DH saw a lady stick her finger into a cereal to see if it was hot or cold. They also had a pasta station for lunch, from what we heard it was leftovers from the night before. We had lunch in the dining room once, and the same problems as for dinner service. We felt so bad for our cabin steward after speaking with him, and finding out how Costa has cut staff and now that they put the tips on automatically, the help get a smaller amount and the bosses get more tips. So we tipped our steward in an envelope and had the auto tipping removed immediately. I could go on and on but will say ship looked pretty clean, and some of the staff were nice but there is a language barrier which causes even more problems. We enjoyed Bermuda, although it is expensive to live there. Also for people with walking disabilities, it is a hard place to get around in. The best thing to do for us was take the ferries and buses to get around the towns. Our weather was perfect, couldn't have asked for better. We met some really nice people but will now stick to the cruise lines we know we enjoy. If you have any questions just ask. Read Less
Sail Date April 2007
This is my review for the April 15th cruise on Costa to Bermuda. Embarkation went smoothly, because they now take an imprint of your credit card when you first check in. After we ate at the buffet we went to our room and we were happy to ... Read More
This is my review for the April 15th cruise on Costa to Bermuda. Embarkation went smoothly, because they now take an imprint of your credit card when you first check in. After we ate at the buffet we went to our room and we were happy to see our luggage there, We had good luck getting a good room steward, who brought us the mattress toppers, extra towels and blankets. The trouble began with an electrical problem that caused a delay in leaving. We couldn't use many of the toilets, and we were asked not to use the elevators. The weather was bad and the ship moved alot. We ended up with 5 days at sea and only one day in Bermuda. Of course that is not the captains fault. There were a lot of complaints about the food. My husband who will eat cereal for dinner, hated the food. The beef dishes were very tough. A lot of the food tasted the way you wouldn't expect it. Either rare, or not cooked enough. We were lucky we had a wonderful waiter. My experience was that the service I received was very good. Max and his group of entertainers were wonderful. Most of the passengers were Floridians, and were average age 70 yrs old. The weather caused us to be at sea 5 days out of the seven. The pools were also closed most of the time. Leaving the ship was easy and parking at pier 21 was very easy. Many passengers wrote there reviews in the Costa board star. Read Less
Sail Date April 2007
My wife and I have enjoyed about 7 cruises with various cruise lines. We wanted to see Bermuda and felt that a cruise would give the benefit of enjoying 'cruise life' and keep costs down, hearing that Bermuda can be expensive ... Read More
My wife and I have enjoyed about 7 cruises with various cruise lines. We wanted to see Bermuda and felt that a cruise would give the benefit of enjoying 'cruise life' and keep costs down, hearing that Bermuda can be expensive for accommodation and restaurants. Living on the west coast of Florida made getting to Port Everglades a breeze. We arrived (with friends) around 12.30 PM and was impressed with the embarkation procedure. From curbside to check-in desk people were very courteous and helpful. We were on board in less than an hour. Information indicated our 6th level balcony stateroom would be ready after 1.00PM but were advised that we should first go to the Bellagio buffet area for lunch. Not a good plan - the line was horrendous and we found it amazing that people were so patient! My wife had prepared a couple of sandwiches for 'the journey' and we were able to have these in the comfort of deck 10 which was empty - we found iced tea and coffee on that level. After an hour we returned to the Bellagio and all was calm once again and we enjoyed our piece of cake and ice-cream. On reaching our cabin we were delighted to find that both suitcases were placed inside. The cabin was spacious and clean. After unpacking we looked around the ship and found it to be, basically, identical to the Carnival 'Valor' which we experienced in 2006. This helped with navigation. Many reviews talk about the difficulty in getting from bow to stern - remember Deck 5! For us we thought that the decor of the Costa Magica was actually a little better than the Valor. We had reserved late dinner and was given table 223 in the Smeralda restaurant. This table was at the higher level and st very back and we could feel 'prop vibration' through the decks, which was a little uncomfortable. Food - not good! Service - not good! The menu was OK but we all found the food was on the cool side (always a cruise problem) but more of a problem was that there was very little flavor. To make the situation worse was that the waiter had 'no conversation' or 'apparent character'; he gave us all the impression that he was 'just doing his job' but nothing more. specifically, the last straw was when my wife ordered "Selection of the world cheese board with crackers" and was served "a slice of 3 different, bland cheeses' with 4 x grapes". There were no 'crackers'? On requesting some crackers, which took about 5 minutes our waiter presented several cellophane wrapped salt crackers, without comment!!! Not once were we offered a second cup of coffee without our trying to get the attention of waiter and there was no sign of him being busy - there were empty tables around us and we noted more empty as the days went by? The maitre'D did introduce himself with some standard line and always asked "how was your meal?". Like most passengers we usually replied "OK". On Wednesday we were more honest saying "so-so". The response was minimal and he went off to next table. We did our best - continued to use the formal dining room up until Wednesday but after seeing no improvement in either area gave up and used the Bellagio buffet on deck 9. Food quality was basically the same but we could at least pick and choose and relax in a more informal atmosphere. For me this was however a great disappointment as I do usually enjoy cruise evening meals and the friendly banter with the restaurant staff. We found the same unfriendly problem with other members of the crew. If you were in line for example and a crew member moved in to clean or something there was no 'excuse me' or if you met going in different direction, no tendency for them to move to the side-quite strange. Even officer's had similar habits with non of the usual smile's and greetings. Entertainment was OK, not great, but OK. Felt there were to many corner bars with music every evening. Diluted the patronage so only a few people in each area? Piano Bar was unlike anything experienced before. Usually a center of joviality, with a crowd singing requested tunes along with the pianist - on the "Costa Magica" simply a pianist doing his thing with electronic background and occasionally a violinist. We read a lot about the "Toga Night". Certainly a fun idea and we got into the spirit. Basically a passenger talent show in the main theatre. We had some talented fellow passengers. If there was a problem it was that only about 30-40% 0f passengers wore a Toga. Suggestion - reserve the best seats in the theatre for Toga wearers ONLY. a) they deserve it b) it would motivate people to get involved and c) it would make the event more spectacular with a whole area of white Toga's and the wearers hooting their appreciation of acts (or otherwise!). The main deck entertainment looked good. Fun games and dance lessons and the crew organizing seemed excellent at their jobs. It was also nice not to have deck waiters 'pushing drinks of the day' in your face every few minutes. Likewise not so many of those photographers around constantly! We did not use the sips excursions. The daily ferry/bus ticket in Bermuda worked quite well although the ferry line was very long first day and bus journey's can be uncomfortable (crowded). Visited Hamilton but really just 'another town' and as shopping has no real value, better to visit St. George and south coast beaches (wonderful day at Horseshoe Bay beach). We were blessed with great weather, great sailing and all in all we enjoyed ourselves - disembarkation was again the best and most efficient we have ever experienced. As we wrote in the final 'comment card'. It would be an excellent plan to have the "Costa Magica" crew exchange places with the "Carnival Valor" crew for 3 months. Just a matter of training and motivation - we did cancel the daily gratuity payment on this cruise, preferring to tip the cabin staff directly - they did a good job. Read Less
Sail Date April 2007
Costa Magica Bermuda/Bahamas Cruise April 15th , 2007 - April 22nd, 2007 Background Information: My wife and I are in our early to mid thirties. Our first cruise together was on the Ocean Princess for our honeymoon in January of 2002. ... Read More
Costa Magica Bermuda/Bahamas Cruise April 15th , 2007 - April 22nd, 2007 Background Information: My wife and I are in our early to mid thirties. Our first cruise together was on the Ocean Princess for our honeymoon in January of 2002. After completing that cruise it is safe to say that we have become addicted to cruising. Since our honeymoon we have been fortunate enough to have the opportunity to sail on thirteen additional cruises. The majority of our cruises have been on Princess and Royal Caribbean, but we have always wanted to try Costa. Before I get into the details of our Costa cruise I feel I must explain what we enjoy so much about cruising. The best thing about cruising is that you are not at work. Not only are you not at work, but everything you need is right at your fingertips. There's no shopping, cooking, cleaning, cell phones, pagers or appointments, just pure relaxation. Another great perk to going on a cruise is meeting new people and developing friendships that may last a lifetime. These new people may not be just fellow passengers, but may be crew members on the ship. Overall, it is my opinion that there is no vacation experience like going on a cruise. Now that I have offered some background information on myself, I will begin to discuss this cruise. This is my first review that I have written and I hope it will be both enjoyed and informative. I must say before I start, prior to going on this cruise I read countless negative reviews about the Costa Magica which quite honestly made me apprehensive about going on this cruise. My wife and I made the decision that we would take this cruise with an open mind and not try to spend the week making comparisons to other cruise ships we have sailed on. All of the bad reviews of the Costa Magica is what has motivated me to submit my opinion. My wife and I live about twenty minutes from Port Everglades so it is a simple car ride to get to the port. We arrived at the port at approximately 11:45am. By 12:15pm we were at the Bellagio buffet eating lunch. Our quick embarkation procedure may have been quicker than others due to having a suite which comes with priority embarkation. Upon stepping on board the ship, you are escorted to the buffet and told that your cabin will be ready shortly. By 1:00pm we were in our cabin. Stateroom: We booked this cruise as a mini-suite guarantee and were lucky enough to be upgraded to a full suite........what a nice surprise. The cabin was amazing. The cabin had both wood flooring at the entrance and carpeting in the main areas. The bathroom was huge, a double sink, Jacuzzi tub and granite throughout. There was also a separate area which included a desk which my wife enjoyed for doing her hair and putting on her makeup. There was tons of storage space to include several drawers and closets that you could practically walk inside. Now for the perks of being in a suite: we had our own butler who would make any arrangements that we needed, everyday we received the breakfast, lunch and dinner menus in our cabin and had the option of dining in our cabin, a pillow menu with about six different pillows to choose from and fresh fruit and snacks delivered daily. Needless to say it is going to be tough sailing in a regular cabin again. The Ship: The ship is absolutely beautiful. I must say this ship is very different from the Princess and Royal Caribbean ships we are used to sailing on. The ship has lots of paintings and murals and is very colorful. I don't want to spend a lot of time discussing the details of the ship because I believe there are already plenty of sources to obtain that information from. Dining: This is where there seems to be a lot of negativity when it comes to this ship. The food is good, it is not great, but it is definitely not terrible as it has been described. The food is definitely not as good as Princess or Royal Caribbean, but like I said it is far from being bad. The only bad meal I had was the rib eye steak, it was terrible. Other than that all of the food in the dining room was delicious. My wife and I had second seating in the Smeralda dining room. I read in a review that this dining room is much nicer than the Portofino and I agree. We found the food in the buffet and at the grill to also be quite good. Service: This is an area that also received a lot of negativity in some reviews. We had top notch service from everybody we encountered. I don't think we walked past a single employee that didn't greet us with a hello and friendly smile. Our waiter and assistant waiter were excellent. In my opinion, the service on this ship is on par with Princess and RCCL. In particular, the 2nd Maitre D Francesco (who is a former Princess employee) went out of his way to have meals not even offered on the menu bought to our table. He was outstanding. Our cabin steward was excellent, our room was spotless all the time and the funny thing is we hardly ever saw her. Entertainment: Having the second seating was a little inconvenient in this department. The shows for the second seating were before dinner instead of after. The only nights that the shows were after the second seating was on the formal nights. The two shows we saw were excellent. The first was Circus on the Sea, it was outstanding. The second was a Broadway style show featuring the ships singers and dancers, this was also excellent. Max and his entire staff are excellent and seem like they never sleep. There was always some sort of fun activity to attend on this ship. The don't misses............Mediterranean Night, Mr. Pizza contest, the Midnight Buffet Magnifique(which includes a tour of the galley) and the absolute don't miss of the cruise.......TOGA NIGHT!!!!! Excursions: We did not take any of the ship's excursions. For those going to Bermuda I suggest getting off the ship and immediately buying a public transportation pass. This pass entitles you to unlimited use of the island's public buses and ferries. This is a great way to see the entire island at your own pace. The pass costs $12 per day for adults. Bermuda is extremely clean and all of the people you will encounter are very nice and more than willing to answer any questions you may have. Disembarkation: We were one of the last one's off the ship and that is the way we like it. We soaked up every last second of our cruise on the Magica until finally they made us get off. Once off the ship going through customs was a breeze and unfortunately we were home in no time. Summary: One thing I forgot was to mention the bad weather we had on this cruise. I must mention that some people's reviews of this cruise may be influenced by the fact we only had one day in Bermuda and this may cause some people to give this cruise an overall unjustified bad rating. It never ceases to amaze me that some people must think that the captain should be able to control the weather.........bottom line is, if the port is closed due to high wind and seas there is nothing that can be done about that. Overall this cruise was excellent and we can't wait to sail on Costa again........hopefully soon!!!!!!!!!! Read Less
Sail Date April 2007
The parent company may be CCL but Costa is a still a bad tempered step-child. The other reviews have been kind. This was the worst cruise I have every taken and I've been on NCL. They make you stand in line twice to check-in, once ... Read More
The parent company may be CCL but Costa is a still a bad tempered step-child. The other reviews have been kind. This was the worst cruise I have every taken and I've been on NCL. They make you stand in line twice to check-in, once before you board and again after you board just to give them a credit card! We wanted to rest after being up at 4 am to get a taxi and transportation to the port but the room steward wanted to unlock the mini-bar and was knocking on the door every 15 minutes. The food was cold, bland and the service slow. The waiters and bus boys either don't understand english or just ignore what you ask for. I ask for whole wheat toast and got rye, I ask for whole wheat toast again and got white, the third time I got rye again. Then I was told they don't have whole wheat toast, but they had it on the buffet! My wife didn't get her entree at lunch one day and the waiter argued that she did not order one when everyone at the table had heard her. Self service at the buffet is the only way to dine on this ship. The entertainment was what you would expect at a junior high play. The singers were first round rejects from American Idol and the dancers looked like it was their first time on stage, it's excusable to miss a step when the seas are rough, but that night were were in port! All the photos, 1000's of them, were in plastic trays. Some were on display like on CCL but most you had to thumb thru to find your pictures. My wife and I gave up about half way thru one tray. If you like to read take your own books with you, the library is only open 2 hours a day. Most of the passengers I spoke with after the cruise were not happy and do not plan to book with Costa again. In my opinion the other reviews of this cruise were too kind, the crew is surly, the food is cafeteria quality at best and the entertainment second rate. Read Less
Sail Date April 2006
Embarkation was crowded and disorganized, even dropping off luggage was a hassle of disorganization. After boarding, you were "pointed" towards an elevator to find your room on your own. The beds was very hard as were the ... Read More
Embarkation was crowded and disorganized, even dropping off luggage was a hassle of disorganization. After boarding, you were "pointed" towards an elevator to find your room on your own. The beds was very hard as were the pillows. The dining rooms were well hidden and you could not get there in a straight line. The first night was a nightmare of trying to find the correct dining room. The food was poor, selections unimaginative, deserts pitiful. The buffet upstairs not much better, it was real easy not to gain weight on this cruise. The casino tables were always crowded and they were slow to open more blackjack tables, for those of you who like 3-card poker one table and one table only. Music playing in casino inspired ear plugs. They do have a fairly good selection of slot machines. Disembarkation was again lengthy and disorganized. We did not come into the same birth a common occurrence at Ft. Lauderdale so had to take a shuttle to the car park. The shuttles however were not marked nor were there signs to direct you. Registering your credit card at the beginning of the voyage is a mega hassle, it is done after you board the ship so another line to stand in folks. Then a lot of people had to go to the pursers office another 2-3 times because they did not get confirmation codes from the credit card companies. The attitude of the pursers office people was not good, they did not care that you were being unconvinced. It's like if you don't like it get off! The shows were mediocre and scheduled at weird times. When in port there was never an announcement that you could now get off the ship and most important never a clue as to what floor you could disembark at! Read Less
Sail Date April 2006
The embarkation was crowded and slow at 12:00. I had to return to my car for a camera and returned at 3:00 and there was absolutely no line. I would recommend just arriving later and avoid the hassle. Our cabin was nice and at midship. ... Read More
The embarkation was crowded and slow at 12:00. I had to return to my car for a camera and returned at 3:00 and there was absolutely no line. I would recommend just arriving later and avoid the hassle. Our cabin was nice and at midship. However, we found out the first night that we were above the grand lounge, which played music until 1:30 AM every day. It sounded and the vibration felt like the band was in our cabin. The ship was fully booked, and no other cabin available. Sleep was impossible. We talked to others on our deck with the same problem. On the third day, I saw a couple disembark and spoke with them and got their cabin number, 1326. I went to the service desk and later managed to get moved to 1326. This was a nice window cabin on the first deck. The food was fair and the selections rather ordinary. The lobster night was a half of lobster, which amounted to about four bites. A friend had a fish dish one evening and received a special knife(?). I watched her trying to cut the fish and struggling. She gave up and had the veal Parmesan, which she said was even worse. The desserts were mediocre and not presented on a tray to help with the selection. All of the crew and staff were great as I have usually found on my cruises. The entertainment was exceptional. We enjoyed the shows. We did not care for the size of the ship. At some point, you have 3,000 people trying to do the same thing at the same time, board, go ashore, casino, buffets etc... We had a great price, but I would not recommend this ship. Read Less
Sail Date April 2006
As we live only an hour away from Port Everglades, we cruise frequently and for seven day cruises generally prefer to drive to the port and park in one of their conveniently located garages. Embarkation was a seemingly endless queue, but ... Read More
As we live only an hour away from Port Everglades, we cruise frequently and for seven day cruises generally prefer to drive to the port and park in one of their conveniently located garages. Embarkation was a seemingly endless queue, but went fairly quickly as no photos were taken nor was credit card registration handled at this time which resulted in long lines for two days as people were asked to report to rooms at certain hours to register their cards. We have never sailed on a ship that allowed smoking in the cabins, so were unpleasantly surprised to find that our cabin reeked of cigarette smoke. Customer Service quickly saw to it that our cabin was cleaned to our satisfaction. The cabin was small but adequate for our needs, and our cabin stewardess was delightful. Passengers should be advised to bring their own shampoo and moisturizers because they are not available in the bathrooms. Towels, both in the bath and on deck, are threadbare. The Magica is a very large ship and it's easy to get disoriented when trying to find your way around. The Portofino dining room is mid ship on decks 3 and 4, so you have to go to deck 5 to walk the length of the ship. The gangway is on deck zero, but not all elevators stop at that deck, which resulted in a lot of confusion when passengers disembarked at ports. The library is a tiny room with few books, and is only open two hours per day. Internet service was fast as compared to our experience on other ships, but is was expensive and the chairs were much too low to be able to type comfortably. Communications are almost nonexistent aboard this ship. The daily newsletter has more ads than information, and few announcements are made via their speaker system. There are plenty of activities for everyone, but if you want to curl up with a good book you'll find there are no comfortable chair on this ship. One must also be careful while sitting on deck 10 because soot from the stacks can be a problem, which we found out the hard way. Customer service took care of cleaning our clothes. The buffet was good for breakfast and lunch, but the choices were not quite as nice for dinner as in the dining room. Food was generally good -the only disappointment being that Florida, not Maine lobster was served at the last gala dinner. Our steward recommended prime rib instead.) The dining room staff was very attentive and the service was excellent. Disembarkation was a little confusing because we did not get our final newsletter, and the ship arrived at a different terminal necessitating a shuttle transfer to the parking garage. But once we left the ship, the process went very quickly and we found a shuttle waiting for us at the curb. Read Less
Sail Date April 2006
I would not recommend this cruise line. I recently completed a cruise on 4/28/06 from Ft. Lauderdale to Bermuda and Nassau and back. This cruise line could become a world class line if management is willing to make improvements. The ... Read More
I would not recommend this cruise line. I recently completed a cruise on 4/28/06 from Ft. Lauderdale to Bermuda and Nassau and back. This cruise line could become a world class line if management is willing to make improvements. The Pros: The ship is well kept and clean. The crew and servers are helpful and courteous. The entertainment, though different from more traditional cruise lines, is very good. Cabins are adequate, though not large. The ship is lively and festive. Good dance floor and music. The Cons-The FOOD: Italian cuisine is amongst the world's finest, but you would hardly know it from that which is served on this ship. Pizzas, pastries, main courses cannot compare in quality to what you can get in a good Pizzeria or local Italian Restaurant or Bakery. I could go on with countless examples: Baba Rum (no rum)flat tasting. The Oso Bucho- fat and gristle covered up by a dark sauce. Shrimp & Mussels that are hard as a rock etc,etc.. You can find some things that taste good and the food is palatable, but not first rate. The selection of food is narrow in scope. You have to spend time figuring out what to order. No Saltimboca a la Romana, or the real good stuff. The Organization or lack thereof: The ship is large and it gives you a closed in feeling when inside. The Bellagio Buffet is a joke. You go through the chow line for breakfast and then must search for the whereabouts of a grapefruit. The coffee is here, but the sugar is far removed, in some cases. There are three chow lines and one of them is different from the other two. It is a disjointed operation, not a smooth linear procession. Minor annoyances: The cabin draws have small loops for handles making it difficult to open, especially for a woman with long finger nails. In some restrooms, the doors are so near to each other that entry is difficult- you must open both doors simultaneously or get trapped between the two doors. There are more things like this which are annoying. Their debarkation procedure is a joke. They tell you to be in a certain location at a certain time and that you must be out of your cabin by 8 A.M.. I just stayed in my cabin and did not leave at 8 A.M.. After 9 A.M. I saw many people passing by my open cabin door. I asked them "Where are you going?" They replied "we are leaving the ship," so I just followed along and left the cabin. Another annoyance is the long wait on line to activate your credit card-yes "I said activate," just like Microsoft Windows, from whom they were no doubt inspired-joke. Costa is not like HAL where things are well disciplined. Excursions are unorganized. You do not know the time of these excursions until you board the ship. So, if you booked two excursions on the same day (via the Internet), you do not know if there is a conflict with times. I had such a conflict, and it took me 3 times to finally get one of the conflicting excursions canceled. They exhort you to resolve excursion conflicts on the day you board, which is a burden on the traveler. Since you must wait on a line to activate your credit card, as alluded to above, you can see that this is not a pleasant experience. On board shops are pricey and limited in selection. If management changes these things Costa could be a first class cruise line. Read Less
Sail Date April 2006
CostaMagica to Bermuda and Nassau 4/21/06 This was our 16th cruise. This was our Costa cruise. We decided on this cruise because of its itinerary to Bermuda and the price. Embarkation: We arrived at the airport the day of the cruise and ... Read More
CostaMagica to Bermuda and Nassau 4/21/06 This was our 16th cruise. This was our Costa cruise. We decided on this cruise because of its itinerary to Bermuda and the price. Embarkation: We arrived at the airport the day of the cruise and took a taxi to the pier. We arrived at appx 12:30. It seemed crowded but the lines moved quickly. The reason the lines were going so fast was there was no credit card registration, no room keys given and no security photos taken. Our room was ready upon boarding. There was a blank key in the door slot. Displayed on the bed were the room keys, along with a variety of paperwork, shore excursions, welcome information and the Costa Today, a daily paper reviewing all ship activities and meal schedules. The Ship: The ship is beautiful, extremely clean and well maintained. Costa does a fine job in this area. It was a little difficult to navigate around the ship. Getting from one the front of the ship to the back required going up or down a few decks to cross an area then back up or down again. Room: We had an inside cabin located mid ship on deck 7 directly across from the grand suites. We had plenty of room for all our things. There were 2 hanging closets, one closet with shelves and several drawers in the desk. We asked our room steward empty the refrigerator and add a mattress topper, which we had read about on previous reviews. She emptied the refrigerator right away and our topper was added when she turned down the sheets that evening. It really made a difference if you prefer a softer bed. Our cabin steward was excellent and the room location was wonderful. It was quiet and centrally located. Food: Food is very subjective on each persons tastes. Some meals we enjoyed, some not. We found the food on this cruise to be Hit and Miss. It was a little tricky trying to figure out what to order. We found ingredients mixed together that we thought were unusual combinations. Breakfast was the usual fare. Lunch & Dinner: We encountered a few surprises along the way. One lunch I had a deep fried shrimp and fish platter. It would have been excellent had the shrimp been peeled before being battered and deep fried. Biting into the shell was a surprise. The cheese cake had candied fruit in the mixture. I enjoyed the grilled chicken that was always available. The cold soups we tried were very good. We were disappointed in the buffet. No hand sanitizers. Every station served exactly the same thing. The selection was poor. Pizza had 2 choices each day, cheese and 1 other topping of the day. If you wanted pepperoni and it was Hawaiian day, you were out of luck. Dining Service: Hit and Miss. The first few nights it took 45 minutes to receive the 1st cup of coffee that was requested upon sitting down for dinner. On formal night my husband first received the wrong meal, only to be replaced with a steak that was raw. By the time the waiter came back, desert was being offered. My husband was so frustrated; he decided not to wait for another steak and went to the buffet. Other nights were very good. Service for lunch and breakfast seemed inconsistent. Some times great and sometimes very slow. Entertainment: There was a variety of music being played on the ship. Many people seemed to be enjoying themselves dancing or just relaxing with conversation. We only attended 2 shows, Roman Night and Tropical Night which we found enjoyable. Ports of call: We did not take any ships tours. Bermuda: We arrived at the Royal Naval Dockyard pier on a Sunday evening appx 7pm. Most everything was closed with the exception of a Pub. We just walked around the area picking up maps and tourist information then went back to the ship to review the information. The next morning, we purchased a one day bus and ferry pass at the tourist information office just off the ship for $12.00. This gave us unlimited access to both the busses and ferries all day. We took the ferry over to Hamilton and browsed the shops. We returned by bus for the scenic tour. Along the way we stopped at Warwick Long Beach for some awesome photo opportunities. This beach was pretty secluded with lots of rock formations in the water. The water was quite clear. The water was still a little to cool for swimming. After spending a few hours on the beach we went back to the bus stop and caught the next bus back to the ship. This is one place we will definitely return to. Nassau: We walked around the streets and straw market for a few hours. Disembarkation: Our meeting place was the theater to wait for our color tag to be called. When it was called we were told to go down the staircase to deck 0. It took a good 35 minutes to get down stairs to exit the ship. Once off their seemed to be a lot of confusion. Everyone was trying to figure out where to go to catch the bus to the parking lot, tours etc. We found our car rental courtesy busy and we were on our way. All in all, we enjoyed this cruise. We received what we paid for. Would we sail the Magica again? Not sure. We prefer American cuisine. Read Less
Sail Date April 2006
I just returned from a cruise on the CostaMagica, April 28 sailing to Bermuda and Nassau. I cannot believe some of the reviews I have just read. I wonder if I was on the same ship. Embarkation went smoothly although the need to register ... Read More
I just returned from a cruise on the CostaMagica, April 28 sailing to Bermuda and Nassau. I cannot believe some of the reviews I have just read. I wonder if I was on the same ship. Embarkation went smoothly although the need to register the credit card on board was somewhat of an inconvenience. The room, although I chose an inside cabin on this cruise was a good size and it was immaculate. The ship is large, as are many of the newer ships but it was absolutely beautiful. The service and entertainment were excellent. The entertainment staff provided much entertainment in the lounges, after the main show of the evening. It is a very lively ship, I call it the "Italian Carnival." If you are looking for a quiet, sedate ship this ship is not for you. I for one enjoy the fun. The food, especially the lunch in the Bellagio Buffet was excellent. Lots of authentic Italian dishes. In addition, each day a different "ethnic" lunch was available, from Greek one day, to Mexican on another day. The deserts were not quite up to par although there was plenty of fresh fruit and ice cream 24hrs. a day. The pizza was especially delicious. Nice and thin and different varieties each day. As far as the Lobster night, yes it was only a half lobster, but it was a good size and was delicious. All one had to do was request additional lobster tails and they were brought out without hesitation. My waiter brought me three tails. My tablemates also commented on how good the lobster was. The itinerary did not provide for enough time in Bermuda and since I had taken this cruise specially to see Bermuda, I was somewhat disappointed. Also there could have been a better choice of tours available. Read Less
Sail Date April 2006
Having cruised on 43 previous cruises these are my impressions of the Magica. Carnival Conquest ship. Poor embarkation requiring passengers to wait in another long line to register credit cards. Ship felt crowded with lines and clogged ... Read More
Having cruised on 43 previous cruises these are my impressions of the Magica. Carnival Conquest ship. Poor embarkation requiring passengers to wait in another long line to register credit cards. Ship felt crowded with lines and clogged hallways. Gaming tables often full, which is inconvenient for passengers and lost revenue for ship. Have been on other sister ships (Liberty, Glory, and Valor) did not have same problem. Open seating lunch we waited 40 minutes for our first course. Found lunches to be better at upstairs buffet. Dinner service was good but food quality was poor to average with soups being the highlight of dinner. I find it hard to comprehend how this ship's dining cuisine is accepted in Europe. Experienced excellent service in the wine bar with Piano and Violin entertainment. Gym has great workout machines and never had a problem waiting. We were only in Bermuda 24 hours, since this is the reason most passengers book this cruise I would suggest a longer stay in Hamilton and a shorter or elimination of Nassau. Debarkation offered no early walk off for passengers who carry own luggage. We did not leave parking lot until 11:00 am. We probably would only cruise Costa again if price was low and itinerary outstanding. Read Less
Sail Date April 2000
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