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42 Helpful Votes
Sail Date: December 2016
Just returned from a 5D4N on Costa Victoria which departed from Singapore to Phuket & Langkawi. Would like to share with everyone my terrible experience onboard. 1) Food: Terrible, terrible, either very salty/sweet, over spicy/oily ... Read More
Just returned from a 5D4N on Costa Victoria which departed from Singapore to Phuket & Langkawi. Would like to share with everyone my terrible experience onboard. 1) Food: Terrible, terrible, either very salty/sweet, over spicy/oily or tasteless, noodles were always over-cooked. Hoping to find some nice pasta or pizza since it's a Italian cruise ship but not at all....only have either penne or spaghetti with tomato sauce(taste like straight from a jar/canned) or creamy sauce, pizza served at the pizzeria was the same... terrible too......simple ingredients & tasteless. Worst...there's like 4 station for beverages but 3 were always CLOSED, juices only available on the first & last day of cruise for breakfast, ridiculous, water tastes just siphon from the sea, there's a sign indicating no topping up your water bottle using their water dispenser & they don't provide any bottled water in the cabin. Seems like the dishes that they served were all mass produced from a central kitchen, restaurants(sit-down dining & no pork) & buffet style(self-serve & no pork) serve the same dishes(no pork). Saw 1 of the filippino staff(higher rank then service staff) at the buffet area, he just pull down the blind even though there's guest still getting his/hers food before the closing time for breakfast/lunch/tea-break/dinner at the buffet area hurrying/chasing guest away. Non of the dining option operates round the clock. 2)Service: Service staff have horrible attitude, no training given to talk or serve their guest, staff were always talking loudly among themselves even there's guest around them, it's the same whether at the buffet or restaurant, no smile/greeting at all like we are there to bother them. Went to the restaurant for the so call GALA Dinner evening, hoping to have a nice meal after our first horrible encounter of food at the buffet area, after sitting down menu was not on the table and it take awhile for them to deliver the menu after having to ask a few times, again not happy to take order, when food arrives he just put them down on the table, is like nah your food is here, sort them out yourself( he didn't serve them accordingly to whoever's order) & eat it & don't you bother me attitude, btw food wasn't serve accordingly to the course, our salad came after our main. Dessert take a long time to be served so rejected it as we were already pretty full thinking no point bringing it, so server not happy & tried arguing w me(telling me he have a few tables(3) to look after...blah blah blah. Another issue, order 4 fish but server serve 3 first, just a reminder to him we have 4 & he replied he only have 1 hand to serve. 3)Ports: When docking at Phuket it takes us more than 1 hour to get on board the tender boat, having to walk down 3 levels to get to the tender boat is not an easy task for older people with some walking disabilities. 4)Ship: old ship, No proper signage or indication for guest to find their way around the ship. no "proper" pool for kids or adults to use just some "whirpool", not enough of lift working for guest who's not able to keep climbing up and down the stairs. "Public" toilets on the ship is dirty, smelly, floors are always wet. Floors on buffet area is always dirty, slippery & sometimes wet. Attention to Costa Victoria: You will have to learn how to do crowd control, 1st night fire-drilled was chaotic, no clear picture what to do for quite some cruiser and we have to stay at the outside of deck for almost half an hour shuffling here & there. Tender of boat also chaotic, have to wait like 1 hour for us to get out of the ship to go on shore. Have a proper training(proper way of serving, talking & responding to guest NOT by pointing fingers or shouting to their guest's face) before offering them a job or putting them on the floor to serve guest onboard. Staff with name tags stating able to converse in that particular language does not apply for your crew. Spend more money or get a different supplier on getting the food you are feeding to your guest not those "cheapo" & not so fresh stuff. We, paid guest on your cruise ship is to enjoy our holiday, NOT having to "suffered" and got dampened by the service your crew provide with their rude, don't come bother me attitude and we also there to enjoy at least some decent food & drinks. Read Less
11 Helpful Votes
Sail Date: December 2016
I love cruising through the years and have started young too.Since I have not been onboard any Costa vessels and having read many negative feedback, thought I will give Costa Victoria a try. Oh my, it sure confirmed that it will be my ... Read More
I love cruising through the years and have started young too.Since I have not been onboard any Costa vessels and having read many negative feedback, thought I will give Costa Victoria a try. Oh my, it sure confirmed that it will be my 1st and last cruise with Costa Victoria and will not attempt to try any other vessels within the same family. Isn't cruising supposedly to be filled with fun and laughter with happy crew members working onboard? You will see non at all and even if you do, it is only a handful and really tiny palm size. Service with no smile. You won't even know that there is a Cruise Director onboard who does not appear often enough nor engaging with passengers. Except to say Ciao Ciao..Crew were simply not engaging enough from all levels. Passengers were treated like some invisible beings. Those performances were able to put one to slumber. Older Ship and not very well maintained. Foul smell detected daily in the cabin's shower area.. No idea why. I tried spraying my personal prefume. Shore excursions were charged on the high side. Tenther boat used were old and disembarkment in Melaka was horrifying. Daily buffet counter not varied enough, almost the same daily. Dining area service staff not extremely friendly or alert.. Never have I gone through such a dull cruising experience. I have to agree totally with previous negative points given.. Read Less
20 Helpful Votes
Sail Date: December 2016
We have been on cruise 4 times and were in a big group. All were excellent except this cruiseliner. 1) ship is old, furniture are old and a chair broke in restaurant. SAFETY issues in Fantastia Restaurant and Sinfonia Restaurant - 2 ... Read More
We have been on cruise 4 times and were in a big group. All were excellent except this cruiseliner. 1) ship is old, furniture are old and a chair broke in restaurant. SAFETY issues in Fantastia Restaurant and Sinfonia Restaurant - 2 BIG NAILS (6-10cm long) are found in the these restaurants with my young toddler picking them up on the floor at different timings in different restaurants! Luckily no one was hurt! This can be fatal if the child puts the nails in his mouth or anyone could have trip and fall onto the nails. I stil kept the photos of the nails found. 2) Cabin and public toiets - I encountered a few incidents in our cabin and public toilets in costa victoria with the toilet flushing system, no water to flush! could be the centralised water controlling system which has problem. One of our relatives room's air con auto on and off. Sometimes very cold, sometimes very stuffy. 3) Food were very salty on certain days. Drinking water in resturants can be yellowish at times. Salty drinking water, salty coffee and tea everyday. All the 3 main restaurants, buffet pool deck, Sinfonia and Fantastia Restaurants all served the same food for every meal. Sinfonia and Fantastia resturants close very early for breakfast, 9am! With only 1 restaurant at pool deck in the entire ship that is still open for breakfast at 9am, the dining capacity cannot even accomodate half the passengers. Bear in mind that this pool deck resturant which is still open is the only place on board where passengers can get water and coffee. Needless to say how crowded it was. We had to sit in an outdoor dirty table with rain splaterring in with kids, after queueing for some time at the egg station. The cook said "NO MORE EGSS" at 9.30am and the resturant closes for breakfast at 11.30am! 4) Poor entertainment and activities. No mascots, nothing much for kids to do. Squok club activities are not interesting. 5) Customer service - The human resource director and the customer service director needs a wake up call! 80% of the staff in general are unhelpful, unfriendly, rude at times, no smiles (as if they are under tremendous stress or fatique or u owe them money). Totally not service oriented. Please do not expect staff to smile at you or greet you good morning when they walk past you. If they do, u are in luck. Service is horrendous on board. Can u imagine a man in black suit (of a higher rank in the Italian pizza restaurant) insisted us to sit in a table which is not cleaned. When i tell him that the table is dirty, he just merely pick up some prawn shells and food and put in his hands and walk away. There were still food remainings, ketchup , pizza crust on the table which he didnt bother to take a cloth to clean nor ask his waiters to clean. Is not peak hour and all other tables were occupied or section closed. Waiters seem to be shorthanded at Fantasia and Sinfornia restaurant, there are a few instances when we met nice waiters but most of the time is not. Even simple requests such as water or getting a teaspoon is rejected right on the face with reply, "i'm not your table waiter, u ask your waiter". i told him my waiter is busy and not around, and all i need is just a teaspoon which i have already walked to the area where there are a few waiters standing ard with cupboards and drawers. None bothered to help! What customer serivice is this??? A kind waiter walked over, open the drawer and pass me a teapsoon where i was standing. Such a simple act of opening a drawing to pass me a clean teaspoon is so difficult? Even a cleaner in coffeshops or food centres in Singapore will help to to wipe and clean the table and not forcing you to sit where tables are dirty and refused to be cleaned! Simple questions such as what time does the casino opens? where is the salsa room? where is the room for leisure card / tile games all cannot be answered! If the top management doesnt bother about their customer service standards, how would the rest of all his waiters follow??? CUSTOMER SERVICE TRAINING IS A DEFINITE MUST FOR ALL STAFF ON BOARD for all aspects. We dont even think they deserve half of the USD60 service charge paid per pax. Phuket and Malacca ports - We have more than 20 hours to spend in phuket and less than 3 hours to spend in malacca. 3 hours is due to not enough tender boats and all passengers have to board the last tenderboat to leave malacca pier is 2 hours beofre the ship sets off. In a way, itinerary is not well planned. This cruise is not handicapped friendly or toddler/baby friendly. Final Mode of settlement / payment is so rigid and upsets many passengers on board. We have seen so many complaining because this ship doesnt not practise the norms as other cruies where final mode of payment can be by a choice of cash or credit card at the final point in time just before we disembark. On day 1, u have a choice of paying USD 150 as cash deposit or do self registration by credit card to prevent deactivation of your room card.. This mode cannot be changed, meaning i do self registration of the room card by credit card now. I cannot pay by cash for the final settlement of bills and vice versa. This pissed so many customers on board, bcos some have so much cash on hand while some want to buy things using credit card by cant do so as their mode of payment is by cash. When customers are unhappy, they wont purchase things from boutqiue shops or use the spa services, buy the expensive photos etc. Is all a chain. Even though this cruise is cheap, it depends what kind of holiday you want to enter into. I'm seeing other pasengers whom i do not know complaining abt different things everyday. Think twice. To end with, 3 of us are sick on the day when we leave the cruise. Stomach flu, fever, Read Less
4 Helpful Votes
Sail Date: November 2016
Great service, shows and food. We thoroughly enjoyed all aspects of the cruise and were made feel special by certain staff.. It is an older ship but has all the facilities for a short cruise. Staff member were very friendly and ... Read More
Great service, shows and food. We thoroughly enjoyed all aspects of the cruise and were made feel special by certain staff.. It is an older ship but has all the facilities for a short cruise. Staff member were very friendly and went out of there way to provide a little extra. There is a great choice of eating options with food served all day. The restaurant meals were big and very tasty and breakfast was great. A poolside hamburger or a midnight pizza ensured we were never hungry. In fact quite the opposite we were full all the time. The cabins are old but comfortable and keep very clean by on board staff. We visited Phuket and Penang and embarkment and disembarkment were hassle free.The tour were good and the tour guides were friendly an knowledgeable particularly in Penang Great value for money. We got a special deal on tickets paying about 500000 IDR per person per night for a deluxe balcony cabin. Exceptional value for what we received. Read Less
4 Helpful Votes
Sail Date: October 2016
The ship is old and only *** Embarcation in Shanghai: chaos, it took 3 hours from the scheduled time, only few persons got some water. Our cabin outside classic was small. Toilet facilities in public spaces: unsanitary For many ... Read More
The ship is old and only *** Embarcation in Shanghai: chaos, it took 3 hours from the scheduled time, only few persons got some water. Our cabin outside classic was small. Toilet facilities in public spaces: unsanitary For many situations that do not work. The information in loudspeakers deficient, special in critical situations as in the embarcation and when the comming tyfon is a reality. Entertainment in the theater was good, but in the pool area was not varied enough. The food was good at all restaurants. They did not give us enough time on the excursions. Disembarkation: it took 2 hours from the ship to the terminal in Singapore. Chaos in the disembarkation terminal. I lost my suitcase in that chaos, which I suspect approaching organized chrime, which Costa Cruise neglect. I do not want to spend more time to talk about the cruise. Only: never, never ever Costa Cruise Read Less
5 Helpful Votes
Sail Date: October 2016
The cruise from Shanghai to Singapore was a total disaster. It started with the embarkation in Shanghai which was a chaos ,people cumulating on each other to enter the ship ...no lines no staff to assist. When you enter the ship you ... Read More
The cruise from Shanghai to Singapore was a total disaster. It started with the embarkation in Shanghai which was a chaos ,people cumulating on each other to enter the ship ...no lines no staff to assist. When you enter the ship you recognize that this is a very old and out of date ship. Everywhere the signs are in Chinese...The staff is mainly from South East Asia not able to speak English even.... The ship and this cruise was mainly directed to the Chinese market but this time sold in Europe.. There was certainly no entertainment on the ship I do not know what the cruise director was doing!!!!Although there was a dancing and singing team on board they only performed twice during the 14 day cruise... Other nights it was either a tenor who sang the same song 5 times I listened...Or they have shown movies in the theater....Or the same buffoon three times.... The ship had o skip two ports due to a typhoon .Costa organized this cruise just in the middle of a monsoon season where the weather was terrible ,raining on every port and the ship rocking like a cradle... The food in the restaurants was acceptable but the buffet was joke... They serviced the same food from breakfast on lunch. The tables at the buffet area was very dirty- sticky since the staff did not intend to clean them properly, the same little cloth was used to clean the sticky dirty tables, leaving residue on the tables...If you call it cleaning...The coffee and tea machines were all in rust. And most of the time out of order.. They were very pushy to sell excursions and not providing any shuttles on the ports..In Phuket the ship anchored at a very distant place from Phuket main city forcing people to buy bus tickets..It was an hour trip to Phuket main area....Although other cruises anchored just across the main beach namely Patong Beach... I heard from most of the passengers saying "never with Costa again"..The ship was like a charter accepting passengers from most of the ports and people coming and getting out of the ship nearly in every port..Especially from Singapore the ship was full of Chinese yelling at each other and having rough behavior in the lifts and buffet areas.. As a conclusion I have never witnessed such a cruise before ,having 6 more cruses before with other cruise lines ...Never with Costa again.. Read Less
13 Helpful Votes
Sail Date: October 2016
Having sailed on numerous cruises some excellent, most very good, It needs to advised that I and my husband have just experienced the ‘Worst” cruise imaginable ‘Costa Cruises’ booked through Imagine Cruising. ... Read More
Having sailed on numerous cruises some excellent, most very good, It needs to advised that I and my husband have just experienced the ‘Worst” cruise imaginable ‘Costa Cruises’ booked through Imagine Cruising. COSTA VICTORIA – ASIA- SHANGHAI – October 2016 After a tiring flight JHB to Shanghai we were booked in a hotel far from anywhere, with one English Speaking Manager, who was helpful, courteous and charming. The room was basic but comfortable, no soap or hand towels in the bathroom, no control over the air-conditioning, two teabags no coffee, sugar or milk. The restaurant service was horrendous, six of us ordered, the one male party received his food first, as he finished his meal, the next male member received his. His starter of 3 spring rolls arrived after his main course which was fish with steamed rice, they gave him 13 spring rolls, after eating a few of them the next male received his food, the three ladies received their food of Duck when he was half way through his meal, and the male with spring rolls then received his steamed rice. The Duck either died of old age or gave itself up. Let us move to breakfast, or maybe not, absolute disaster, they ran out of everything and it was all cold, the juice machine was cleaned by one of our fellow passengers and another passenger tried to fix it as the machine had given up. Tea, a tea bag in warm water, no milk, sugar or spoon, when asking for milk it came in another cup, no milk jugs and it was not cheap. Arrived at the docks at the specified time, luggage put through given a number 8 boarding indicator to board at 2.30 pm. We boarded at 7.00 p.m. that night, cold, tired, thirsty and hungry, not by number but by who could push and elbow the hardest. No explanation no apology. Many of us had to sit in the terminal shed as the terminal itself was over-crowded 1, 900 persons. On boarding two of our party had luggage receiving problems which were eventually sorted out. The cabins and ship were old but comfortable certainly below the normal cruise ship standard, they did have a kettle for tea\coffee making, but only one socket in the whole cabin. Try charging you cell-phones, ipads, tooth brushes and making tea\coffee not ideal and no extension cords were allowed, we managed. The cleaning of the cabin was perfunctory, make beds, sort of hoover, sort of dust, remove dirty cups plates etc. if spotted, no cleaning of balcony except once after complaining, and if you did complain you were called down to reception to ensure you were happy, this when a phone call would have sufficed, when the bathroom door fell off the rails and they then fixed it we did not respond to the ‘Come and tell us it is all better’ note, oh yes the air-con did break down but they fixed it along with the smell of blocked toilets. Do not get bored I am just getting started. The Entertainers in general should not have given up their day jobs, in respect of one female singer I had to close my balcony doors to drown her out. Quizzes aplenty, every single question as they were given was asked in German, English, French and Italian a very long process. Four Dance lessons every day on occasion five and once six, if you did not like being taught dancing bad luck. The theatre show was a video of Michael Bublé, oh yes plenty Ping Pong. You could go for lessons to learn, Chinese, French etc., are they serious, in one or two lessons? Elemis – if I did not know the product for ladies I do now, promotion after promotion a real selling pitch, along with come to the Spa pay a fortune and you will get a lesson on grooming your feet What Cruise Director. Food –‘Dare I’ The great thing about cruising is the fantastic cuisine and service, with smiling waiters and good wine. Hello did some-one forget to advise Costa Cruises. No exaggeration 90% of the staff were a sorry unhappy bunch with absolutely no training in service or public relations – or was it because they already had their ‘Tip’ in their pockets at twelve (12) American dollars a day per person, and therefore did not feel the need. On top of the tip there was a 15% service charge on all purchases of drinks etc. a total rip off. Any coffee other than the normal had to be paid for, plus water and cool drinks. Every night in the Dining room was Fish, Chicken and Pork ( Less choice for the Jewish fraternity) with the exception of about four nights when the pork was changed to ‘Dying Duck’, Rubberised Steak – and twice cardboard lamb. The desserts were nice, the fish tasted the same no matter what it was, the bread was good and if you like hot, soft poached eggs you can get hard cold ones. Sometimes the soup was good, sometimes dish water no soup spoons, only dessert spoons and no fish knives. The casual eating areas did not fare much better. Thinking about this I should stop as this subject could become a book. The Reason for all of this was that this boat for the last three years had been chartered by the Chinese, with Chinese cooks and Chinese food that had no idea how to cook western food, we were the test pilots and boy did it crash. The Captain had a meeting to tell us all about the Typhoon, when asked about the embarkation debacle he laughed, and said it was the Chinese passengers fault as they would not disembark due to money issues, then again laughingly apologised, the next day champagne in the cabins and at dinner, ‘Too little too late’, not funny Shanghai, so far out of town never had time to see much, Naha nothing to write home about, Hong Kong Great needed more time, Sanya and Da Nang did not visit due to Typhoon, no-ones fault, three and a half days at sea with nothing to do, Ho Chi Min they wanted a 125 American dollar’s to get from the port to town no further comment, Vietnam is beautiful if you go to the right place I have been before, not this way. Singapore, It was advised that the customs were very strict and would search all your suitcases and bags and there would be horrendous fines if you took alcohol, chewing gum or more than nineteen cigarettes and that there was nowhere to smoke in the cities, you would have to walk to find a smoking spot and that they had smoking police, what a load of rubbish, the customs were simple friendly and did not search all the luggage, even the hotel had a smoking outside and a little café. The area we visited Clarke Quay was super and just about all restaurants and bars had smoking facilities. I bring this up because it really put all of us off Singapore and no we are not all smokers, but we all felt intimated about staying there and it was Fabulous, Singapore Tourism should know about this. Arrived home needing a holiday, one with pneumonia, one with a dreadful cold and two feeling terrible. Costa not recommended. We should all be compensated for this we are not guinea pigs, for them to practise on, we are paying passengers. For those of the passengers that were experiencing their first cruise, please believe me cruising is wonderful not like this there are excellent cruise lines ‘Costa’ is not one of them This matter will be taken further there is a law in the Industry that clearly states that one can claim on a ‘Diminished Holiday Experience’ and that is what this was. Read Less
45 Helpful Votes
Sail Date: March 2016
Cruise price was attractive, probably in collaboration with one of the larger travel agency in Hong Kong. However, the quality of the cruise was poor. Food: not much selection even the salad section, dressing unlike what you normally ... Read More
Cruise price was attractive, probably in collaboration with one of the larger travel agency in Hong Kong. However, the quality of the cruise was poor. Food: not much selection even the salad section, dressing unlike what you normally would have, very watery. Food quality is quite low. Pizza with not much topping or dressing. On first day of cruise, it was like a war zone, people have to line up a long time outside the restaurant. Cabin: small compared to other cruise lines. Services: Cabin - good, Restaurant: Very poor. Ship took more passengers than it can handle, thus, not enough tables for guests. Always have to wait a long time for table, waiter not helpful. Bus boy will not clean table and very rude. Too many bar people in the restaurant to try to sell drinks (with not much success) while there is not enough waiters and bus boy. Entertainment: OK (cater to Hong Kong Chinese with Sky Band singing Chinese songs) Embarkation: wait time and processing not as efficient as other cruise lines. Pier change at one port leading to use of shuttle,so excursion time cut down and more expensive transportation costs for guests. Public Rooms/Bar Area: Too small to handle large crowds. Excursions: You can do the same at much less especially if you can find people to carpool with. Read Less
23 Helpful Votes
Sail Date: February 2016
It was Chinese New Year holiday and we wanted to go somewhere without the hassle of flying. This cruise had a good itinerary where we cruised to Ishigaki and Okinawa. Food: Never have high expectation of food on the cruise and I would ... Read More
It was Chinese New Year holiday and we wanted to go somewhere without the hassle of flying. This cruise had a good itinerary where we cruised to Ishigaki and Okinawa. Food: Never have high expectation of food on the cruise and I would say their food was decent. The pizza bar with freshly made was good though. Having an outdoor patio lunch while sailing back into Victoria harbor was one of the highlights of the trip. For breakfast, you get a choice to go to the dinning room or at the buffet area. Most people would like to go to the buffet area which is at the top deck with floor to ceiling windows but the area is definitely too small and you need to wait for empty tables or just each standing up. One day they had a 2-4-1 beer promotion but the waiters had no clue about it. I asked them to check and they still came back not knowing about it and asked me where I got the information. I told them it was from their daily newsletter but they still couldn't figure it out. Finally, I had to go to the restaurant entrance, grab a copy of the newsletter and show them. Some service eh! Night shows: The nightly shows were good. Different shows for each night so we could go to see all of them without feeling bored. The tenor at one of the lounges was awesome. On-board entertainment: Limited games or classes during daytime and they don't welcome kids to join. This is rather strange as I thought cruise lines are supposed to be family friendly. The cooking demonstration was a joke! The night dances was OK and teh crew tried to create good atmosphere but the dance area is small and tight. Public area: The design of this boat is definitely outdated. Public toilets were limited and small. To make it worst, the plumbing did not work in some of them and you can imagine how horrible they came to be. In Ishigaki, disembarkation was delayed and people were stuck in one of the lounges, the toilet cleanliness was terrible. On the last day, also noticed one of the toilets near the basketball court cracked in the bottom with water leaking out!!! Gym: Forget it, it was tiny and with old equipment. Indoor pool: more like a tub. Outdoor: cannot really use it given the season we are travelling in. Excursions: Several HK travel agents set up counters for excursions, I guess that's the business model. We feel that we can go on our own so did not join any of them. In Ishigaki, I booked a car and the company picked us up just outside the pier. Car rental is really cheap (3,000 yen) and the streets are quiet and easy to drive with a GPS. It was too bad that we went during off-season so when we drove to one of the famous restaurants for Ishigaki beef, it was not opened. Then we went to one of the local places for all-you-can-eat BBQ and about an hour into the lunch, the shop had a power interruption. Even though the power came back later but the restaurant decided to refund the money to every customers and the restaurant was full, I wanted to leave them a good tip but they refused to accept. I really feel the Japanese sincerity and hospitality! In Okinawa, disembarkation was much smoother as don't need to go through immigration again. We took a taxi to the Outlet Mall ASHIBINAA and had great shopping there. Then taxi back to city center and wonder around in International Street. Room: The ship was renovated a year or two ago so the room is decent if a bit small. We have an inner cabin. All-in-all, the cruise was OK, just bear in mind that it is a ship with old design so even after renovation, the amenities and space could not be compared with newer ships. But if you find a good deal on it, it is still an enjoyable cruise. Read Less
12 Helpful Votes
Sail Date: January 2016
We start our cruise from Dubai. I called before it and checked when embarkation starts to Costa hot line. They confirmed at 8 om so we stayed in our hotel and arrived 7.30 pa. No lines, very quickly registration and we got our cabin ... Read More
We start our cruise from Dubai. I called before it and checked when embarkation starts to Costa hot line. They confirmed at 8 om so we stayed in our hotel and arrived 7.30 pa. No lines, very quickly registration and we got our cabin immediately. I was surprised as before with MSC or Royal Caribbean we had to wait for a while. Cabin not big but very comfortable and well organised. So we 2 adult and kid with 3 big languages felt of. I expected all bad from Costa as I read lots of negative reviews, and choose that cruise only of ports of call. And I was surprised in good way. Very good food at 11 deck restaurant. Very good bar service there. We went few times to 5 deck resturant but i was disappointed - too many time to wait dinner some days took near 3 hours. So we stopped to go there and visited only 11 floor. Food was same but more variety, better service and smiling su- chef Edgar always recommend what is better to try. Our kid is very bad in eating - there he ate all without any problem. Yes you can not have coffee or tea at lunch or dinner, but it's not very useful in the evening and was avaliable 4- 5 p. All staff was very friendly, smiling, saying hello and bye. Ready to help. Even busy managers played with my son and you feel like big friendly family all around. Quality of drinks very good, we ordered some cocktails sometime in the evening. We're served very quickly. Thank you Jose ))) I took cappuccino ever morning at pool bar - when it opened, and it was delicious - love illy. Thank you bar staff - still remember sun raise ))) I like animation team. Every morning - gymnastic, games, tournaments. We participated in most of activities and have great fun. Shows were good. Not the best I see, but not bad. Some of them are very nice. Even my son participate in one with muppets. Till today he is reminding that and laughing. Few times we went to disco and dance. But they were just few people there, so not too funny. Very clean everywhere. I made gymnastic very early and see how pool boys clean all. Same in the cabin, and all over the ship. Good music in bars. Only dancers from Grand bar were not very friendly, like doing hard boring job (only one minuse). And main- we have late flight in the evening and they let us stay!!!! Till 11.30 p.m. and that is great. As be very hard to stay so long in airport. And lots of people departure late. So main- I was ready for average cruise according review I read. But it was amazing. Friendly staff, good service, tasty food, fun animation team, not bad shows. Good music, bars and restaurant. It was amazing cruise, with very interesting ports of call. And I will try with Costa other cruises. Read Less
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