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6 Athens (Piraeus) Celestyal Cruises Celestyal Crystal Cruise Reviews

Carbin - We had a 4 bed carbin, it was designed in a strange L shape. Although we booked a double bed, we ended up had 4 single bed. We had to sleep in a head to toe position. With the 2 ladders that goes up to the top bed, I had to ... Read More
Carbin - We had a 4 bed carbin, it was designed in a strange L shape. Although we booked a double bed, we ended up had 4 single bed. We had to sleep in a head to toe position. With the 2 ladders that goes up to the top bed, I had to squeeze and climb out of my bed everyday. Keep in mind, I am a petite 5.3' girl. The room was very tight, bathroom is even smaller. the corner shower with a shower curtain was a nightmare, the water temperature was either too cold or too hot. Food - Food was average, nothing fancy but ok until one day I found stainless steel scrub pieces in the pasta inside the buffet tray. After pointing it out to the serving staff, they simply picked the metal pieces from the tray and gave the tray a shake then said ' it's ok now madam.' I totally can NOT believe what just happened, this is certainly not ok. Some of the fruits don't taste fresh, after speaking to some of their staff who used to serve on other international brand, we were told this ship didn't really have a 'go off' date for the fruits, as long as they seem ok, they are OK. Unlike other cruise we have been on, there are no free flow snacks during the day, you have to follow a strict meal time. Outside of the meal time, you will have to pay for snacks such as pizza, salad. Swimming pool - it's about 10 meters long, more like a dipping pool, definitely not for swimming. Embarkation - For such a small- medium size ship, we waited in line for almost 2 hours to get on board, they were very inefficient. Disembarkation - This was the worst part. We were told to vacant the room by 8am . 7.55am while I was in the toilet getting changed, my children were changing in the carbin at the same time. The male cabin service staff broken into the room and shouted at us to leave while I was in my pajamas! When I heard him knocking on the door, I clearly told him we are almost ready! This was the very same person who had been smiling at us from day 1 till day 5. Day 5 was the day when we completed their customer service survey and that's the same day all the friendly smiles started disappearing from their face. On the last day, all the staff just didn't seem to be interested anymore, no smiles, nothing, they can't wait for us to go. Ports and Shore excursions - We picked up this cruise mainly because it's Ports of calls. Last day Santorini was supposed to be the highlight of the trip. We were told to get ready and wait for the shore excursion at 7.15am, we didn't leave the ship until 8ish .When we arrive Santorini that's 9 am and we had to Tour guide cancelled our 20 mins stop at Fira town took us directly to Oia where we were given 2 hours to look around. 11.20 we rushed back to the bus that took us to the cable car station where we waited for another 25 mins. The ship sailed another 6 hours in the afternoon, we arrived mykonos at 7pm. Everywhere is closed except souvenir shop, most of the people I spoke to all agreed 1 day 2 destination was a very poor planning and it doesn't make any sense at all. There is a reason they don't have a loyalty program, maybe they never expected for any returning customers ? Entertainment team - They were they only people still managed to smile at us even on the last day. I won't recommend this cruise for young families as there were very very limited children families and activities on board. Lots of smokers on board, I have seen people smoking on different decks. Read Less
Sail Date October 2019
It is a terrible ship, old and tired. Tiny cabins single beds at right angles to each other, even for couples . Hardly any storage, we had our clothes on the window ledge. The Food is awful and monotonous. Same breakfast every day, ... Read More
It is a terrible ship, old and tired. Tiny cabins single beds at right angles to each other, even for couples . Hardly any storage, we had our clothes on the window ledge. The Food is awful and monotonous. Same breakfast every day, congealed eggs, over cooked bacon etc. Coffee foul. Buffets breakfast and lunch only occasionally a waiter served lunch. Dinner you had to queue for and no seats for disabled, standing for over 40 minutes until we complained. and if you are disabled just forget it. No room for a wheelchair, slippery ramps. Tenders impossible to get in unless able bodied. Never again . Hardly any entertainment. Excursion desk gives wrong advice, we had to advise them in the end. We did not see one happy face onboard, everyone was unhappy and complaining, from all different nationalities. We spoke to English, Dutch, Americans, Brazilians , Argentinians and we all felt the same Read Less
Sail Date October 2019
Coming from Australia, we are used to being savvy about cruising – our country is a dumping ground for older ships with poor facilities (looking at you, Princess and P&O) or decent ships that have their prices massively pumped up the ... Read More
Coming from Australia, we are used to being savvy about cruising – our country is a dumping ground for older ships with poor facilities (looking at you, Princess and P&O) or decent ships that have their prices massively pumped up the moment they hit our shores for the season (looking at you, Royal Caribbean/Celebrity). Our family of four (parents, 19yo son and 17yo daughter) are experienced cruisers, so we are used to being cautious when booking our cruise holidays whether domestically or overseas. On this occasion, we were attending a family gathering in Europe and decided to extend our holiday by taking a cruise. Having done the Western Med several times, we were keen to concentrate on a different region. In October 2017, I cruised on Azamara Journey ex Athens return with my mother and had thoroughly enjoyed the itinerary, so I was keen to show my husband and children what Greece had to offer. Unfortunately, the choice for family cruising in the region is very limited, as many of the large, reputable cruise ships use Italy and Spain, rather than Greece, as their embarkation/disembarkation points, with limited Greek ports as part of their itineraries. Despite some research, we could find very little information from an Australian perspective on the quality of Celestyal cruising - even the travel agents we consulted had limited information and asked us to provide them with feedback if we went ahead with our cruise. (As we were to find out, most of the people cruising this line do not come from Australia, the UK or even the mainland of the USA; rather, they seemed to be from the Latin American countries and some European nations.) In the end, we decided to chance it, but played it safe by booking the best available cabins which, at the time, were a suite (Cat S) and an obstructed oceanview, both cabins being on deck 6. The total cost for the Idyllic Aegean itinerary (7 days), which included gratuities, selected drinks packages and three shore excursions, was in excess of AUD12,000. (We had hoped to upgrade both cabins onboard if this became an option, but it never eventuated as the cruise sailed at full capacity.) This price was in the ballpark of what I had paid per person for my 8 day cruise on Azamara in an oceanview cabin, so I was hopeful this cruise would be a decent one, though I wasn't naive enough to expect it would be up to Azamara's standards. My thinking was that it might equate to some of Royal Caribbean's older, smaller vessels, such as Rhapsody. THE GOOD: The ship is part of a Greek line and focuses on the islands, which is what we were looking for. We overnighted in Mykonos and stayed two full days in Santorini, which is not an option on larger liners. You can't take away from Celestyal that it offers unrivalled access to the Greek ports. Worth noting is that, at the last minute, the captain allowed all guests to disembark for an hour or so in Samos, while he picked up passengers who had attended an alternative shore excursion - this was unscheduled but appreciated and not something you could expect on larger liners. Our suite was very spacious, but had no opening windows or balcony. In fact, it was more like a very large oceanview, with just one large porthole. The shower stall was generously sized with a sliding glass door and the shower itself had the best pressure we'd ever experienced at sea. Fruit platters were provided each morning and canapes each evening (though the latter was often dry and tired) and there were complimentary toiletries for suite guests. These appeared to be the only privileges for this room category, with no advantages offered at embarkation/disembarkation, dining or for tender tickets. The cabin staff (Shafik and Teresa/Silvia) were excellent, which is usual on any cruise ship we've been on. They were attentive and keen to help with any requests. We ensured they received additional tips, accordingly. THE BAD: Our children's oceanview cabin was tiny - it was uncomfortably small for two adults and was sparsely appointed. The mattresses in both cabin grades were unusually firm and the pillows unusually soft, so we all ended up with sore shoulders when attempting to sleep on our sides. This was the first ship I have ever been on that didn't allow toilet paper in the toilets. As is the tradition in Greece on the mainland, all loo paper had to be disposed of in the bathroom bins. I found this off-putting. We have travelled diversely, from trekking in third world destinations to staying in five star resorts, however, this was the first time I felt the toileting facilities were substandard for the price we were paying. At home, we live on self-sustainable acreage with a biocycle septic system on the driest inhabited continent on earth, yet we have never had issues putting loo paper down the toilet in any system in our country, let alone on a cruise ship. I really think they could make more effort here. At the time of booking, our children were initially assigned an oceanview cabin on deck 2, however, I'd read the CruiseCritic review cautioning about the diesel fumes on this deck and I insisted on a deck change before final payment. Thank goodness I did. As it was, we still experienced occasional diesel fumes in the cabins on deck 6, as well as in the restaurants. Not terribly pervasive, but I can only imagine how bad it could be down on deck 2. THE UGLY: There is no polite way to say this - the food was appalling. We were looking forward to something more tempting than the usual American-influenced fare offered on the larger ships (which we sometimes find overly sweet and heavy). Celestyal claims to offer authentic Greek cuisine. Sorry, but last time I was in Greece, bland boarding school food was not part of the local experience. There were too many times that even the a la carte dinner in the restaurant was inedible (such as an Osso Bucco that was nothing but a bone chunk and fat swimming in packet-tasting gravy with no accompanying muscle meat to be found). Sadly, even breakfast offered little relief. If you strayed from the omelette and waffle station on the pool deck, there was only bland scrambled eggs and stale pastries on offer. The cereals, fruits and yoghurts were all poor quality; given the wealth of produce available in the region, it was unnecessary and very frustrating. The waitstaff in the restaurants were, almost without exception, terrible. They would forget entire courses, often provided the wrong meals to the wrong people and could not be bothered to apologise or seem at all concerned when their mix-ups became evident. Waitstaff on cruise ships are usually hard working and attentive - these guys were clearly not trained in the same manner as any others we've encountered over the years. It was like the Fawlty Towers of cruise ship restaurants. We had the 'all-inclusive' drinks package as part of our cruise and, at the time of booking, I asked our travel agent to find out how much it would cost to upgrade to premium drinks so that we could take care of this upfront. My experience is that included drinks packages with 'selected' drinks are never particularly good. After having some difficulty getting responses from the Australian wholesaler, our travel agent was told it would only be about an additional $5 per day to upgrade and we could do this onboard. The unpalatable truth is that it was an additional EUR14 per day to get the upgrade once on the ship. The included drinks were so poorly prepared that we decided not to risk throwing good money after bad. We found that as long as we stayed away from any drinks that involved mixers (viz. all the cocktails), then we could find something drinkable. Surprisingly (and fortunately), the house wines were not terrible. My husband, who is a whiskey drinker, simply purchased a bottle of Jameson from onshore and kept that in our suite for his drinks, rather than being forced to pay the premium upgrade for a watery version. We had a mixed experience with the included shore excursions. We didn't take the one offered in Oia, but did use the one offered in Heraklion. It was well run and very enjoyable. The shore excursion in Kusadasi was a travesty. When sailing on the Azamara, I did this port with a private guide and thoroughly enjoyed it. However, the guide provided as part of Celestyal's excursion couldn't speak comprehensible English and ruined the whole experience. It was so frustrating to know how it could have been presented and to see the faces of so many people glazing over from the way it was presented. Then, to top it off, we were dragged to the unwanted rug sales pitch where a couple fell for the hard-sell and purchased a rug, holding up our entire tour group so that we got back to the ship within 5 minutes of departure. My husband had wanted to explore the options to purchase a leather jacket, but in the end there wasn't even time to shop independently for souvenirs. The whole shore excursion was unacceptable and I would strongly encourage people to use a private guide for this port. The final insult to this cruise was the disembarkation. We arrived in port at the same time as another of Celestyal's ships, holding up disembarkation so that many passengers were in a panic as to whether they would make their flights. Unlike any other cruise I have been on, there was no prior request for information about people's plans for the next stage of their journey and there was no priority offered to disembarkation of suite guests. Frankly, watching people argue with the crew and push and shove to disembark the vessel was a fitting end to this cruise. Not at all recommended. Read Less
Sail Date July 2018
I chose this cruise, because I wanted to have fun with my wife. I hoped I would find a clear and fresh cabin but I didn't. So I don't suggest it to anonybody. Besides doctor does not appear, if you call him. A nurse is sent in ... Read More
I chose this cruise, because I wanted to have fun with my wife. I hoped I would find a clear and fresh cabin but I didn't. So I don't suggest it to anonybody. Besides doctor does not appear, if you call him. A nurse is sent in order not to pay 45€ per visit! The pharmacy is not properly updated and you may be in danger during the cruise, if something health matter occures. I called the hospital of the ship and an ironical nurse came into my cabin. She gave me a medicine for diarroia, caused by bad food in the ship, that caused stomachache and breathing problem during the night. Also many members of the crew didn't speak greek, although the majority of the passengers of the ship were greek people. I obviously do not suggest that cruise to anybody. I left the cruise in Kos in the third day and I did not regret it. Read Less
Sail Date August 2016
We are seasoned cruiser's and world travelers. We fully understand that places outside the USA can be quite different since we have traveled to China (lived there for a total of 12 weeks) , Russia and many other countries. This cruise ... Read More
We are seasoned cruiser's and world travelers. We fully understand that places outside the USA can be quite different since we have traveled to China (lived there for a total of 12 weeks) , Russia and many other countries. This cruise ship, and I have to assume company, are by far the worst we have encountered. Avoid this company unless you are prepared for very poor service, food and tours. Here are a few of the events that caused four of us to come to that conclusion. 1. Food: The standard fare is buffet unless you can time your life to their inane sit down schedules. The food served in sit down is the same as the buffet.. Coffee is instant unless you pay for the upgraded beverage package. Getting a glass of water is via ONe small , very slow spigot at the bar. Que lines abound at the buffet with little thought given to flow. (folks wanting desert have to step through the line waiting for the main foods). Forgot your silverware? back to the line for you! Tables to sit to eat can be scarce. Institutional food is a description that gives more credit than is due. 2. This is a converted passenger ship and it shows. They like to tout that is is not like other cruise ships in that it is not "cookie cutter" but in reality the room selection is built to confuse and has no rhyme or reason as to the price and value. Our initial room was with limited view two beds and two chairs. On the second day out the ship was refuled. Somehow fuel oil got into our cabin. We asked to be moved since the odor was strong and affected our breathing. We were told nothing was available. They sprinkled some chemical around the room. No help. They cleaned the carpet. No help. On the fourth day we were given an option to take another room. We moved to clean air but a smaller cabin with two beds and no chairs. We had to crawl over each other to get in bed. All along I asked for a consideration to our expenses. I was told we were given an upgraded room. At the end of the cruise I asked to speak to a manager regarding our room experience. The person on duty refused to come out to speak to me. The messenger just kept saying we were treated fairly and should be happy we got an upgrade. So the bottom line here is if you have a problem during the cruise , you are not likely to get any sympathy or assistance. 3. Tours on our ship followed the food and cabin experience. Our first land cruise involved about 25 people. We were given head sets so we could hear the tour guide. At the first opportunity our guide asked us to turn on the head sets. My wife's did not work. She tried to stand close to the guide but there were many other guides in each area of interest and the guide kept moving around the group. Upon our return to the ship I advised the person taking the audio devices that my wife's did not work. He said that tomorrow they would give me better devices and threw the device in the pile of devices. I asked how they would know which one did not work. He said that was someone elses problem. I went to the land cruise desk and complained. They said they were sorry but nothing could be done. The next day we were one of the last groups off the ship. When I asked the tour guide where we could get audio devices , she said they were out of them. As an aside , I noticed other cruise lines had much more modern devices for their customers. Our third land tour had the same results for the audio plus they combined English and non English people on the same tour. Very difficult to understand what was being articulated. The good news! We hit every gift shop at each stop! Very normal activity for cruisers. 4. Entertainment and the hard working souls on the ship helped mitigate the otherwise very poor experience. Bottom line is to avoid this Cruise line. Read Less
Sail Date October 2015
This cruise left a great deal to be desired- from staff that were unable to speak English to the pTassengers and the mis information they gave to passengers- probably because of language problems and poor training, the only staff that ... Read More
This cruise left a great deal to be desired- from staff that were unable to speak English to the pTassengers and the mis information they gave to passengers- probably because of language problems and poor training, the only staff that seemed to be happy and had a happy helpful attitude towards passengers were the restaurant waiters. However, the food served was very disappointing and also left a great deal to be desired. The only decent dinner was an 'extra-special' advertised at table on stand up card- which you had to pay extra for. The rooms were kept in good order by the hard working lady room attendants, but the shower was a total laugh- once you stepped in you could not move or bend and the plastic shower curtain stuck to your body for the entire shower. The Toilet- well unbelievably disgusting- supposedly the pipes were too small to take any toilet paper -so that had to be put in a tiny pedal rubbish bins on floor in front of Toilet for the poor room attendant to empty during the day! Entertainment- as there were only 250 - 400 passengers on this cruise and there was virtually nothing for them to do while at sea the only reprieve from boredom was the occasional evening show which consisted of a group of wonderful artists who danced and sang their hearts out to entertain the passengers. Oh yes there was Towel-folding and paper flowers instruction. The Pool was empty for nearly the whole cruise. Afternoon tea comprised of watery coffee, tea and scones that you could use for Cricket balls. I had just returned from a Carnival Cruise of the Caribbean which was more affordable than this cruise and absolutely wonderful in every way, which probably intensified the poor quality offered on this Greek Islands Cruise. Read Less
Sail Date May 2015
Celestyal Crystal Ratings
Category Editor Member
Cabins 4.0 3.6
Dining 4.0 3.5
Entertainment 4.0 4.1
Public Rooms 4.0 3.9
Fitness Recreation 3.0 3.2
Family 2.0 3.2
Shore Excursion 5.0 3.9
Enrichment 3.5 3.8
Service 4.5 4.2
Value For Money 5.0 3.9
Rates N/A N/A

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