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Celestyal Crystal Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
214 Reviews

Disappointed

Celestyal Crystal Cruise Review by Littlestar2012

3 people found this helpful
Trip Details
  • Sail Date: Oct 2019
  • Destination: the Mediterranean

Carbin - We had a 4 bed carbin, it was designed in a strange L shape. Although we booked a double bed, we ended up had 4 single bed. We had to sleep in a head to toe position. With the 2 ladders that goes up to the top bed, I had to squeeze and climb out of my bed everyday. Keep in mind, I am a petite 5.3' girl. The room was very tight, bathroom is even smaller. the corner shower with a shower curtain was a nightmare, the water temperature was either too cold or too hot.

Food - Food was average, nothing fancy but ok until one day I found stainless steel scrub pieces in the pasta inside the buffet tray. After pointing it out to the serving staff, they simply picked the metal pieces from the tray and gave the tray a shake then said ' it's ok now madam.' I totally can NOT believe what just happened, this is certainly not ok.

Some of the fruits don't taste fresh, after speaking to some of their staff who used to serve on other international brand, we were told this ship didn't really have a 'go off' date for the fruits, as long as they seem ok, they are OK.

Unlike other cruise we have been on, there are no free flow snacks during the day, you have to follow a strict meal time. Outside of the meal time, you will have to pay for snacks such as pizza, salad.

Swimming pool - it's about 10 meters long, more like a dipping pool, definitely not for swimming.

Embarkation - For such a small- medium size ship, we waited in line for almost 2 hours to get on board, they were very inefficient.

Disembarkation - This was the worst part. We were told to vacant the room by 8am . 7.55am while I was in the toilet getting changed, my children were changing in the carbin at the same time. The male cabin service staff broken into the room and shouted at us to leave while I was in my pajamas! When I heard him knocking on the door, I clearly told him we are almost ready!

This was the very same person who had been smiling at us from day 1 till day 5. Day 5 was the day when we completed their customer service survey and that's the same day all the friendly smiles started disappearing from their face.

On the last day, all the staff just didn't seem to be interested anymore, no smiles, nothing, they can't wait for us to go.

Ports and Shore excursions - We picked up this cruise mainly because it's Ports of calls. Last day Santorini was supposed to be the highlight of the trip. We were told to get ready and wait for the shore excursion at 7.15am, we didn't leave the ship until 8ish .When we arrive Santorini that's 9 am and we had to Tour guide cancelled our 20 mins stop at Fira town took us directly to Oia where we were given 2 hours to look around. 11.20 we rushed back to the bus that took us to the cable car station where we waited for another 25 mins.

The ship sailed another 6 hours in the afternoon, we arrived mykonos at 7pm. Everywhere is closed except souvenir shop, most of the people I spoke to all agreed 1 day 2 destination was a very poor planning and it doesn't make any sense at all.

There is a reason they don't have a loyalty program, maybe they never expected for any returning customers ?

Entertainment team - They were they only people still managed to smile at us even on the last day.

I won't recommend this cruise for young families as there were very very limited children families and activities on board. Lots of smokers on board, I have seen people smoking on different decks.


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Littlestar2012
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