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Sail Date: December 2017
The ship itself is fantastic, really big with plenty of room. Had a balcony room on deck 7 with a really big king size bed and plenty of room. Facilities and pools / spas were great. We choose this cruise to visit South East Asia and ... Read More
The ship itself is fantastic, really big with plenty of room. Had a balcony room on deck 7 with a really big king size bed and plenty of room. Facilities and pools / spas were great. We choose this cruise to visit South East Asia and spend some time in Singapore plus we spent New Years Eve on the ship which was great. As we are from Australia we enjoyed the cruise with 362 other Aussies on Board. The rest of the passengers were mainly from China, Indonesia, Singapore, and India. We found the staff did not speak very good English and at times found it hard to understand but we did expect this. Service at the pool bar was very slow quite often with just 2 bar staff and heaps of people waiting for drinks. Really disappointed in the opening times for tea at the Windjammer Café, opening only from 6.30pm-9.00pm we only ate here once at night the other times we ate in the main dining room and tried Chops Grille one night which was fantastic. Kids club was just terrible my son aged almost 11 was put with 6-8 year olds combined and did not really want to be there except he made a Friend from Perth. No kids club the first night. Then new years eve they wanted the kids picked up by 10 and the last night they wanted them picked up early. The fitness instructor barely communicated and was really boring, felt I wasted $12.00 on a spin class as it was soooo boring, hardly any communication. The spa, gym, sauna and steam room however were the best I had visited on a cruise ship. Finally we were left with a sour taste about this ship as I believe my son got food poisoning on the last morning at breakfast from Chicken Sausages. He was fine that morning and we ate the same things at breakfast but he also had Chicken Sausages. By lunch time he was feeling sick and by the afternoon he was vomiting with stomach cramps. No one else in the family got sick - just disgusted in RC about this, as we had to spend the next 24 hours in a hotel room with a sick child. I really expected more from Royal Caribbean and felt disappointed in the end. Also Disembarkation took 40 minutes just to get out of a stair well while waiting to get off the ship. Read Less
Sail Date: December 2017
I actually booked this NYE trip while on Quantum (out of Shanghai) last NYE. Mariner is a very nice ship. I had cabin 9608, junior suite-port side. Very roomy cabin, largest closet I've seen on a ship yet (literally large enough for ... Read More
I actually booked this NYE trip while on Quantum (out of Shanghai) last NYE. Mariner is a very nice ship. I had cabin 9608, junior suite-port side. Very roomy cabin, largest closet I've seen on a ship yet (literally large enough for three adults to go into even after their clothes are hanging. Ship was clean, bar staff and guest services were amazing, as were the casino staff. Made stops in Kuala Lumpur (Port Klang), Penang, and Patong Beach at Phuket Thailand. Friendly SE Asian locales, good local food, and for my experiences not too pushy. I stayed busy enough with activities on the ship that I never made it to any of the shows. Largest single group on the ship were Malaysian, then probably Australian and Indian. Great mix of travelers. Embarkation went very smoothly. Chairs around the pool were not "saved" as I've typically seen throughout my cruise journeys. Read Less
1 Helpful Vote
Sail Date: December 2017
Initially chose this sailing because of the large ship and the nice itinerary. However, be prepared with the number of guests this ship can accommodate. At the checkin at Baoshan Port in Shanghai, the process was well organized and ... Read More
Initially chose this sailing because of the large ship and the nice itinerary. However, be prepared with the number of guests this ship can accommodate. At the checkin at Baoshan Port in Shanghai, the process was well organized and controlled despite the large numbers. Expect a total check-in time of at least an hour from entering the terminal, luggage drop-off, seapass card claiming, security, customs, and immigration up to boarding of the ship. Windjammer is too small for the total capacity. You will be seated separately from your group since the seats are all taken. There will be queues to get food at the buffet. Rooms and Housekeeping are as expected for Royal Caribbean. If you are a group of 8 or more cabins, visit the Group Coordinator, they help out alot! It was my first time to be on casual dining set-up. Make sure to reserve at any of the four main dining restaurants at the first day of the cruising as all these get filled up quickly. The food is not as good as previous Royal Caribbean sailings. Shows are not as high quality as previous sailings too. The shows are usually song and dance numbers. Different from the musicals and circus type shows that i expected. Expect waits at the elevators, because of the number of guests again. Disembarkation process will take more than an hour. In general, 1) service is not as personalized on this ship as compared to previous sailings. 2) expect long waiting times for anything that involves queueing (the crew are able to control the queues though, so little pushing and queue cutting happens) 3) if ever there are any activities that require reservations, make sure to reserve as they have very few slots in relation to the number of guests onboard. Read Less
Sail Date: December 2017
We choose cruise for destinations and locales We looked forward to an exotic cruise with lots of new sites and sounds. The destinations were disappointing especially since the tours were very expense, misrepresented and very ... Read More
We choose cruise for destinations and locales We looked forward to an exotic cruise with lots of new sites and sounds. The destinations were disappointing especially since the tours were very expense, misrepresented and very disappointing. Ac,tivities on the ship were underwhelming and poorly timed during meals or land days. Big focus was for passengers to upgrade and spend money. Drink packages, WiFi , speciality dining, Upgraded room service, Even water for tours. Very few Americans , focus was on Asian customers. Price for cruise very reasonable, but travel costs are very high to get there and cruise Is very short 5 Days. RCL felt like NCL in their focus of getting guests to spend money on all activities on and off the ship. They should be more like their sister brand Celebrity to make the cruise more enjoyable. Nice cabin but engine nosies in Jr Suites make nights very uncomfortable. Food mediocre. Upgrade for a steak at dinner????? Rethink the brand...... Read Less
Sail Date: December 2017
First impressions were good. Check in and boarding were painless and quick. We found our state rooms easily and left our hand luggage. State rooms were surprisingly spacious, with space under the bed to adequately accommodate suitcase ... Read More
First impressions were good. Check in and boarding were painless and quick. We found our state rooms easily and left our hand luggage. State rooms were surprisingly spacious, with space under the bed to adequately accommodate suitcase and two roll on cases. Wardrobe easily took our clothes, and had plenty of hangers. However found the bathrooms lack of toiletries irritating....in fact on use of shower found the soap/bath gel dispenser completely empty. Had to call housekeeping to come and fill up. You would think this should be checked on turnover. Shower was not very hot and had to call maintenance to look at it and rectify. Sink tap was practically impossible to turn on, just enough water flowed through to clean ones teeth. Balcony area needed refurbishment, paint was peeling off all areas. Our first visit to The windjammer buffet was a fiasco. Too many people, not enough space. In fact they opened the speciality restaurants to accommodate the number of people which converged on the buffet. A continuous announcement to vacate tables when finished was constantly played. Good choice of food as usual, but also chaotic. Not enough space to manoeuvre round the food islands. We therefore ate in the main dining room, which was a lot better, for breakfast. Dinner in the main dining room was good, but food was certainly way below par to previous cruise line we have been on. There was a choice each evening of Asian or European cuisine. We ate in Giovanni, the Italian speciality restaurant on Christmas night, which was good and service good too. Overall service was ok in all areas, although slow in some due to lack of staff ....Schooner bar a case in point, it took a while before ordered drinks were brought to the table. Entertainment....shows were terrible, musicians in bars good. Casino....busy but fine, not as varied slot machines as on other cruises but adequate. Overall cruise was fine for 5 day break over Christmas period, but was more geared up for the Chinese/eastern market. Surprisingly few Christmas festivities, was surprised by lack of. Admittedly ship was decorated for Christmas but felt more could be done for those celebrating this holiday period. Ports of call....Port Klang a waste of time, unless you had a ship tour booked you were not allowed off the ship. In any case the ship was docked at a cargo terminal so there was nothing to walk around if you had been allowed. Penang....docked right by Georgetown, an easy walk into town....well worth doing. Phuket....short tender ride to Patong.....worth doing, visit shops & restaurants along beach front, or visit the beach for a change. Read Less
Sail Date: December 2017
Xmas cruise with adult family from Singapore for 5 days. Rooms next to each other, balcony doors could not be opened, doors stuck due to age of the ship. Balcony was roomy for 2, bathroom small, liked the shower door instead of a curtain. ... Read More
Xmas cruise with adult family from Singapore for 5 days. Rooms next to each other, balcony doors could not be opened, doors stuck due to age of the ship. Balcony was roomy for 2, bathroom small, liked the shower door instead of a curtain. Cabin attendant very polite & helpful, cleaning our room while we were at breakfast. Dining, not great choices, lots of Asian more than Western food. Staff very helpful. Great to have towel art on our bed every night when we returned. No chocolate on our pillow. Lots of families on board with kids, we did not feel crowded and not one misbehaved child. Entertainment poor, mainly because it was only 5 days away. Ice show was fantastic.Adult area for pool was wonderful,a peaceful area to be in. Target market for this cruise seems to be Asian based. No Happy Hours, towards the end of the cruise they did bring out a small drinks package which was a good deal if you don't drink very much. Mini golf turf very worn, at one time there were no golf balls. Ports not much good, very confusing in Port Klang with a queue for taxis to take you to your destination, Did not do any excursions from the ship. Overall a lovely holiday, would I do it again on this ship, yes after it's re-furb later on this year. Read Less
1 Helpful Vote
Sail Date: December 2017
We did three consectuive sailings I think though because we were in a suite we didn't need to line up embarkation was super smooth Priority access boarding for suites guests, Pinnacles, Diamond Plus, Diamond, Emerald and ... Read More
We did three consectuive sailings I think though because we were in a suite we didn't need to line up embarkation was super smooth Priority access boarding for suites guests, Pinnacles, Diamond Plus, Diamond, Emerald and Platinum. Gold cards holders could eat at the Coastal Kitchen for breakfast, lunch and dinner if you wanted to at no extra charge. Silver card holders could use the Coastal Kitchen for evening Meals. This is a brilliant restaurant with waiter service and everything is cooked freshly for you The Windjammer is very busy but had some nice options. We ate at the Hot Pot twice excellent, Jamies Italian three times excellent, Izumi great choices and Wonderland was great. Disembarkation at the ports was great as well with the conceige escorting you off and back onto the ship. The conceige lounge on deck 12 aft was a littele oasis as well as the Spa I beleive if you are not in a suite you would be pushed and shoved quite a bit. We loved the entertainment and found that most of the shows were in English The cruise Director Kris was hysterical and his assistant Bonnie was absolutely great. We booked a local guide in Shangahi with China Tours also in Nagasaki we found this invaluable and they took us to non tourist places as well We went on the bullet train from Yatsushiro to Kumamoto which took 11 mins a great experience. Overall we loved the ship and all the staff everyone seemed very Happy to help Read Less
1 Helpful Vote
Sail Date: December 2017
This was our first time in Asia and we had our 8 year old child with us. Before the cruise portion of our trip we explored Shanghai Disney and after the cruise we stayed 5 additional nights to explore Shanghai. The entire excursion was ... Read More
This was our first time in Asia and we had our 8 year old child with us. Before the cruise portion of our trip we explored Shanghai Disney and after the cruise we stayed 5 additional nights to explore Shanghai. The entire excursion was simply extraordinary. Our cruise experience was full of wonderful surprises and we felt like the staff took great care of us the entire time from embarkation to disembarkation. We are open to different cultures, respect traditions of others and genuinely want to immerse ourselves in all that international travel has to offer. 99.9% of the passengers were Chinese nationals and we were able to learn a lot from many wonderful interactions with the fellow passengers. Ship - clean, large, spacious, technologically advanced. Cabin - Master Suite with large balcony, 1.5 Bathrooms, Dining Area, Bedroom and Living Room. Master Bathroom with Jacuzzi tub, separate shower, two sinks, toilet and half bath with toilet and sink. Dining on the ship was excellent, we had access to VIP restaurant for all meals, we tried most of the restaurants and food was great with a lot of choices. Entertainment and Activities were good. Service was always above expectations from our cabin attendant, restaurant staff, and most of all we appreciated our concierge level service. We were occupied with great entertainment. We were invited to the bridge, had the pleasure of meeting the first officers and all staff in charge of each department. After meeting the cruise director, he sent to our cabin a bag with cruise memorabilia and facts about the ship. Our son had a few questions which were all answered with this very nice unexpected gift. Ports and Shore excursions - Nagasaki - beautiful City we took a full day excursion and were able to visit all of the important spots that were of interest to us. After the excursion we still had two hours to explore areas near the port on our own. We walked in the wonderful streets to a large supermarket, purchased some souvenirs, Japanese Whiskey, Sake and had some sushi. Kumamoto - the port was far from the city of Kumamoto but we decided to explore the area on our own. After a bus ride from port to the nearby city (not Kumamoto) we took another bus to a train station. We took a train to Kumamoto and then the high speed train back. What a great way to learn more about the local culture and the people. While exploring Kumamoto we encountered numerous friendly locals who guided us to various points of interest. We visited the Kumamoto Castle which is currently under renovation as it had been damaged in an earth quake. Make sure to purchase some Kumamon bear souvenirs for the whole family! As I have mentioned previously, we traveled with our 8 year old. He was fascinated with the entire experience, very quickly found other kids to play with and the language was not a barrier as many kids do understand English and some can speak it well. He enjoyed exploring the new food flavors, was excited to see and experience new things. We would go again in a heartbeat, and even the long flight from the East Coast of the US does not seam to be enough to keep us from wanting to return there. We felt the trip was one of the best we have had in a long time. We highly recommend this itinerary to those who are hungry for new experiences and open minded to different cultures. We found that what made the experience even greater were the kind and wonderful people we met and interacted with during this amazing visit to Asia. Read Less
Sail Date: December 2017
We choose this cruise to see the places in Japan and to link it with our extended holiday and to have a very special occasion which is my daughter's wedding ceremony on this cruise. Although the majority passengers were Chinese and they ... Read More
We choose this cruise to see the places in Japan and to link it with our extended holiday and to have a very special occasion which is my daughter's wedding ceremony on this cruise. Although the majority passengers were Chinese and they have shown limited regard for personal space, consideration of others and privacy, the services and entertainment onboard Quantum of the Seas were an absolute disgrace. It reminded me on the different "Classes" when traveling by train. The food in the Windjammer buffet was always not hot or cold but room temperature, glasses and cups limited and very dirty. As usual the lack of tables and chairs in the buffet. Entertainment and shows were not in English which is the international accepted language of communication. Other entertainment was non-existing or fully booked. Only one show session per evening. As for the wedding ceremony, the facility was booked but nothing done to make it special. The photographer had no idea of ensuring his camera is nin focus when taking photos for such an important occasion. (this was the whole purpose of our cruise - we were a group of eight adults) Trying to book dinners etc, was not that easy. But thanks to the staff, they made it possible to have a laugh all the time for us! Embarkation and disembarkation were total failures. Disembark 3 hours late due to unexplained reason. Cost us extra to have our our train tickets Changed in Shanghai. RCI will not refund that, nor will my travel insurance, both just passing the ball... No theme nights on the cruise. Read Less
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