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132 Rome (Civitavecchia) to Mediterranean Cruise Reviews

Big mistake. We weren't told at the time of booking that the ship was being refurbished but thought at least things will be updated. Nice. Well the toilets didn't work on the first day and few, if any, restrooms in the ... Read More
Big mistake. We weren't told at the time of booking that the ship was being refurbished but thought at least things will be updated. Nice. Well the toilets didn't work on the first day and few, if any, restrooms in the public areas were available. The toilets worked intermittently for the first few days. Our cabin's heating/air conditioning worked intermittently as well. We stayed in a hotel that lacked hot water but for some reason there was no cold water, at times, in our shower and no way to cool the scalding hot water. The shore excursions desk people were unfriendly and not helpful. They could not or would not answer any questions about any upcoming port. Usually, with any cruise, the customer service desk is busy the first or second day of the cruise. On this cruise there was a line of at least 10 to 20 people every day and the phone system didn't always work and when it did work, no one answered anyway. Only recourse was to wait, often more than an hour, at the customer service desk. Our first port, Haifa, was a disaster. For some reason the crew on the ship was holding everyone and, having been released to go on our shore excursions, had to wait in the stairwell. If their concern was to limit exposure to COVID-19, then holding several 100 people in a congested staircase is a bit guided. The fact that we have been given the runaround on our 25% refund, the lack of involvement by the officers, and overall abysmal customer service tells me that these problems are endemic to Norwegian Cruise Line. Read Less
Sail Date February 2020
The dates worked for us, the itinerary looked fine and we were excited to share good family time aboard a new ship that promised a high quality cruise experience and delicious Italian food. We occasionally choose cruise ship travel with ... Read More
The dates worked for us, the itinerary looked fine and we were excited to share good family time aboard a new ship that promised a high quality cruise experience and delicious Italian food. We occasionally choose cruise ship travel with our 2 young adult daughters and their partners and especially appreciate extended dinners, good food and excellent service. We were stunned on our first night at the horrible food that was brought to us. It was both indistinguishable and inedible! Apparently the "new design" of this cruise ship contains a single mid ship kitchen that is tasked with preparing (90% of food served on this ship is designated on menus as previously frozen for compliance reasons.) This means that wait staff must run to mid ship to get food items, thus the food is often cold, delayed and brought in random sequence throughout the meal. We were entertained watching other passengers look alarmingly and curiously at their food -- wondering what it was and how curious it looked and how bad it often tasted. This is sad. Menu item descriptions were not clear and on several occasions a different item would be brought for the same item description. The ship personnel did their very best to make guests happy -- clearly they were put into an impossible situation. We noted the "rank" of employees, especially in the cafeteria where managers would rudely "bark orders" and lower ranking waiters and table clearers. This made us very uncomfortable. To be fair, given the price of these cruises, customers don't pay for high end food. They tried to make us happy and brought us requested vegetables and white rice to us nightly so we could get some nutrition. So strange also to be on a ship that does not have coffee and/water available throughout the day. They charged for water! Entertainment was average to below average with an amazing acrobatic show. Low to mid range singers and lots of tacky videos accompanied by "porn like" sound tracks. It was laughable -- The rooms were nice and clean and the ship was very clean, of course it was new. In one of the ships areas there were so many pillars you could see from way to many seats. One day while returning to the ship we were forced to stand in line for nearly an hour waiting for new passengers to go through the desk. People had been waiting for up to 2 hours because they didn't have enough desk staff. Management was responsive and seemed to care but are helpless because this ship and the way it is run falls way below the mark for the average cruise customer. In the future we will avoid COSTA cruise. What irks me most is that COSTA knows it is delivering this kind of cruise experience and I don't think they care, once they have your money, they will do their best to placate you thought the experience. We still had a great time with our family and exploring the towns where we docked. Pool is super NOISY - no place for quiet reading time like on many ships. No Library or Internet/Computer Lounge. Pretty much what you read here in other reviews about the disappointing aspect of the Smerelda are true. Reading these reviews reminded us of aspects of the cruise we downplayed when we are on it, but all of it is true. Literally can not get a slice of pizza or ice cream on this ship without paying more. Stay away from Smerelda Inedibelda ! Read Less
Sail Date January 2020
Some elevators did not work. The Floors in the buffet are old tile which is slippery when wet, we saw more than a couple of falls, even by crew. We hit rough weather and the captain shut down the midship elevators because he said they ... Read More
Some elevators did not work. The Floors in the buffet are old tile which is slippery when wet, we saw more than a couple of falls, even by crew. We hit rough weather and the captain shut down the midship elevators because he said they were unsafe! Out dated interior cabin. Stains in bathroom. The room Stewart was very nice and did a great job. The Internet cafe worker was rude and unhelpful, he couldn’t waste his time with the passengers. When we received the final billing they had given us our cabin and then part of someone else’s, when we told them they had made mistakes they were rude. The dining room service was unorganized and to many mistakes were made. Even though it’s an old ship it should not be in this condition. The shore excursion team did an excellent job getting everyone to the right buses, and that was the main reason for taking this ship. Read Less
Sail Date December 2019
Food poor. either overcooked or meat too tough. taste so so. hot food at raffles always not hot, just luke warm. dining food not interesting, and boring, sometimes may take long time just waiting for food. the best food was in blue ... Read More
Food poor. either overcooked or meat too tough. taste so so. hot food at raffles always not hot, just luke warm. dining food not interesting, and boring, sometimes may take long time just waiting for food. the best food was in blue lagoon chicken wings, but the service was very slow, waiters always seemed not in good mood, actually they were too busy sometimes, need more waiters. Cancel a port under good weather. they may need a more accurate weather forecast system. They forecasted and knew that day was a rough day. why did they still arrange the big performance show Elements on that day? of course, it got cancelled, dangerous for the dancers. they need more signs for embarkation, sometimes may need to go around and around to find out the way. room was clean, but just the tap water of the sink in the bathroom got yellow sometimes and we need to let it run for a while until it's clean again. and the flush button of the toilet sometimes was not working. we need to wait and tried and tried again. Read Less
Sail Date December 2019
Decide to go on this cruise at the suggestion of friends who were booking it. The ports of call were very good and the time in each port, except a few, was long enough to see the sights. The cruise staff were friendly and delivered ... Read More
Decide to go on this cruise at the suggestion of friends who were booking it. The ports of call were very good and the time in each port, except a few, was long enough to see the sights. The cruise staff were friendly and delivered superior service. The food selection was substandard as was the quality. The buffet often duplicated dishes from night to night and even the same night at different stations. The Teppanyaki and Cagney's Steakhouse were the two best, but you have to pay extra as they are "Specialty" restaurants. This ship is due for a refurbishing in early 2020 and I can see why. We booked one of the larger staterooms with a balcony, but there was hardly any storage space for clothes. They also did not seem to have sheets large enough to cover the twin beds pushed together to make one bed, as ours was consistently untucked at both sides and bottom of the bed. The shows we attended were OK and nothing to write home about. Read Less
Sail Date November 2019
I've given it some serious thought and a few weeks to cool down, but I still feel this way two weeks after disembarking, so here we go: Excursions: Most of our very expensive excursions were completely ruined by older people who ... Read More
I've given it some serious thought and a few weeks to cool down, but I still feel this way two weeks after disembarking, so here we go: Excursions: Most of our very expensive excursions were completely ruined by older people who were clearly mobility challenged and should not have been allowed on the buses for the activity levels described. Our Athens excursion did not include 1/3 of the promised tour because the city was blocked off for an event - we received no notice and no compensation for this reduction. Additionally, the Pompeii excursion was very clearly listed as challenging with no mobility impaired persons allowed and yet there were no less than SIX people with canes on the tour. We got to see about 2 acres of Pompeii before an old lady, who had been complaining about the difficulty of the terrain ad nauseum, fell in the road and had to be helped back out. Why are these clearly mobility impaired people allowed on challenging level excursions? Our money was basically stolen from us to support the needs of these other people. We at no point received the excursions we had paid for because of constant issues with mobility impaired persons. As far as other ports, missing Argostoli & Venice was a bummer, but not the fault of NCL. We very much enjoyed Ravenna other than the bus snafu at the end where we had to wait an hour and a half for the shuttle back to port. Food: The food in the specialty restaurants was fine - I'd say Outback Steakhouse quality, so not really a value for what I was expecting. Le Bistro was good, Cagney's was good, but had a super odd order of operations where you didn't get a drink until like 20 minutes in. La Trattoria was Fazoli's quality pasta and my chicken entree was so overcooked it was completely inedible. The dining rooms were, frankly, disgusting and the menu choices were awful. Once in Garden I was served a baked ziti dish, which for some reason contained raw carrots???? We kept finding very weird items in the food. There was no time onboard where any salad dressing tasted as it should have and all of them seemed to contain sugar for some reason?? It was as if no one in the entire kitchen staff had ever tasted what any of the dishes were actually supposed to be like. Also, in Garden we were given 2 salt shakers instead of a salt & pepper twice - the second time, after we waited about 15 minutes trying to get the attention of someone, my husband got up and walked to an unoccupied table to retrieve pepper at which point a staff member YELLED AT HIM. I guess that was the only way to get their attention. Outside of our specialty credits, we began to eat only at Blue Lagoon and the buffet because of bad experiences in both dining rooms. The choices for the buffet were bizarre, but occasionally palatable. Blue Lagoon was completely hit or miss. Our final meal there, they gave our food away to the table next to us who had just sat down and then didn't notice for a half hour, at which point instead of asking us what we had ordered they just started bringing random items to our table that we refused. When I got frustrated and repeated our order to them, they became very rude thereafter. When correct food was finally delivered to us, the waiter asked in a an angry tone if we needed anything else and I said no at which point he looked at me and said, "GOOD!" and then walked off in a huff. They also seemed to cook a big batch of fries and then double fry them in order to rewarm them when they were ordered, which made them like bricks. Several times we ordered something only to find that they had fried it in the same oil as the fish and it tasted gross. We ate at Shoguns once - I say ate, but really we got food that was so inedible that we got up from the table and went to Blue Lagoon. Our cabin steward was wonderful and much of the bar staff was lovely, specifically everyone at Champagne Charlie's (Christina, Timmy, Ferdinando, etc.) They really made our cruise bearable by being so wonderful and going out of their way to provide the best service on the ship. I think I would have totally lost it if not for them. Speaking of bar staff - when you advertise a whiskey tasting, it should not contain FIVE VERSIONS OF JACK DANIELS. What the heck?? Who even wants that?? If I wanted 5 shots of Jack Daniels for $20, then I'd go back to college. Whose idea was this? It was like there was no oversight of anything from food to beverage. Half the beer taps were broken and the ones that weren’t only served three very odd beers. If you were going to choose one light beer to put on tap, then why on God’s green earth would it be Heineken?! Entertainment: We went to see one show, World Beat, the performers were all very talented, but we found to content of the show to be racist and offensive. For the fan dance, they literally chose the only white woman in the cast to perform it. So weird. It felt like we were somehow trapped in 1975 - the only music options were easy listening and jazz hits. Activities were things like bingo and weird trivia topics? I felt like I was in the Twilight Zone. Ship Condition: As to the condition of the ship? Whoo boy. It really needs that retrofit. Our deck smelled constantly of sewage. Our entire bathroom reeked for most of the journey and the hallway smell was nauseating. The elevators were at NO POINT usable because everyone on the ship was 90, apparently, and incapable of walking up a flight of stairs. The ship should have been put to dry dock months, if not years, ago. NCL had no right to charge money for this as absolutely nothing lived up to advertisement. I would have rather ridden a bus to our destinations. We were just... I can't even tell you how disappointed I was that we spent this kind of money on this cruise. We saved for a long time for this trip and it was utterly ruined for us. I will never sail with or spend money on Norwegian again and I have canceled the one future cruise deposit I had placed before sailing. My entire family was planning to sail a similar itinerary in June across 10 cabins for the graduation of my younger sister and have decided to cancel and go with another cruise line based on our experience. I hope something in this can be helpful, but mostly I feel like we at least deserved to have opinions be heard for how much money we paid and how little we got for it. I didn’t even bother to include here the difficulties we had initially dealing with phone CS and our flights.This was just an all-around bad experience from book to disembark. Read Less
Sail Date November 2019
We were not impressed with this old tired ship. Furniture is not only dated but worn out. It has plumbing issues so bad that with three hours notice we were told that drilling and plumbing repairs would be happening from 11pm-5am!! Sorry ... Read More
We were not impressed with this old tired ship. Furniture is not only dated but worn out. It has plumbing issues so bad that with three hours notice we were told that drilling and plumbing repairs would be happening from 11pm-5am!! Sorry for any inconvenience! That’s about the attitude of the Ship throughout the trip. We had to be diverted from Venice because of flooding which was not Norwegians fault however where did they take us....to the nearest dump of a port no one had ever heard of...Ravenna Italy. There is absolutely nothing in Taveena so the ship arranged two shuttle buses to take approx 1200 passengers into town!!! We waited in the cold night over two hours trying to get on one of these shuttle buses then gave up. Food quality was so bad we finally took to eating at the buffet. That should tell you how great the restaurant’s are...the menu was almost the same junk every night with just a different way of preparing same. On five occasions we had to send the meal back to the kitchen as it came out almost cold. Out of thirteen shows only four could be considered entertaining the rest were fill ins with mediocre performances. Example was a chap from Germany who was basically a one man band. Hopeless. Cabins are very small and poor furniture in them. Our friends didn’t even have a chair for the little desk in the room. Shower had mold in the tiles. It was just awful. The only saving grace was our cabin steward who did his best to help us. Would we ever travel Norwegian again...not likely especially when they also make you pay for everything!! Water included. Drinks are the highest in the industry plus they add on a mandatory 20% gratuity charge. Average drink is around 13$ US!! And up. Read Less
Sail Date November 2019
Can you imagine- 14 day cruise with 12 port days and Norwegian in all their wisdom decides that instead of doing noisy repairs, and I mean noisy repairs- hammering on pipes, drilling, (we could hear worker putting tools in his bucket he ... Read More
Can you imagine- 14 day cruise with 12 port days and Norwegian in all their wisdom decides that instead of doing noisy repairs, and I mean noisy repairs- hammering on pipes, drilling, (we could hear worker putting tools in his bucket he was so close under our bathroom vent). Instead of doing these repairs during one of the 12 port days when the ship is empty, they decided that they would start at 8pm and work till the wee hours of the morning- for 3 nights- outrageous- who decides these things???? After complaining the first night they decided that a letter warning us of this disruption was sufficient- Ridiculous! Pulling into Kotor, Montenegro it is one of the most beautiful fjiords to sight see as you enter- 2 hours of bliss- NOT!!!- they decdided to shut the 270 degree window GALAXY lounge in order to facilitate some ridiculous tendering system for children- the average age on this cruise was 50+ yet they decided to treat us like 10 year olds. Who makes these decisions?? Cancelling an overnight in Venice- they took us to Ravenna and as the previous review states they providsed 2 buses to take off 2000 Px-- 2hr waits with a bus line that allows their drivers to just drive away for an hour union lunch break leaving us stranded for 2 hour waits- unbeleivable. My question is they new that Venice was flooded so why cruise all the way there to decide that they would waste a day driving all the way back south????? The food was not bad I must say, the decor is really tired considering it is from 20 years ago. Shogun restaraunt was a nice surprise - the entertainment was very amateur, their treatmment of smokers was atrocious- they have a smoking room that cigarettes are not allowed- they pinballed us up and down from the cold-80 km an hour wind and rain to a 20 seat venue on the Lido deck and policed it like little kids, yet never cleaned it- my wife cleaned the area many times, the first hour on the ship, a staff member was in the smokers faces giving trouble becuase we sat at tables with ashtrays that he says were out of his constantly changing borders. Welcome aboard! The smell of sewage was intermitent in the staterooms- the lies from customer service were rampant which is the most frustrating thing to deal with- just tell us the truth. I have never been on a cruise where so many bad decisions were made on the treatment of the passengers- it was only Norwegians pocketbook that mattered. The outrageous prices for water and $4.50 for a coffee were appalling Having to pay for minor port transfers that I have had for free on other cruiselines was insulting. $75.00 for Bingo with a prize of $165.00, Of course our cabin steward was excellent and without these hard workers there would not have been any redeeming qualities. The cabin was your standard inside cabin- older but really no complaints other than the noise and smell. Many Norwegian repeat cruisers were commenting that they would never cruise NCL again and after wirtnessing their greed and poor decisions on 2 cruises out of 3 is making us feel the same way. I just want to know who made these decisions???? Read Less
Sail Date November 2019
This was a 20 night cruise Genoa/Miami commencing Nov 5., Cruising background. Celebrity x 6, HAL x 4, RCI x 3, Princess x 1, Carnival x 1. Countries cruised, Australia, New Zealand, New Guinea, Indonesia, USA, Canada, Caribbean, River ... Read More
This was a 20 night cruise Genoa/Miami commencing Nov 5., Cruising background. Celebrity x 6, HAL x 4, RCI x 3, Princess x 1, Carnival x 1. Countries cruised, Australia, New Zealand, New Guinea, Indonesia, USA, Canada, Caribbean, River cruises; Europe, USA, China, Australia. This was my first cruise as a solo cruiser due to being widowed in 2018 so it was a new experience for me. This cruise was chosen due to its itinerary and reasonable cost, including single supplement. This was a fly/cruise package from Australia which included 2 nights pre cruise in Milan and 2 nights post cruise South Beach Miami. We (me and my fellow Aussies) arrived Genoa mid afternoon after travelling by bus from Milan. Check went reasonably well even with a little confusion over where our passports were passed around but it got sorted soon enough. Immediately on entering Divina I was accosted (politely) by the usual up sellers. My package included the basic drink package and the sales person explained to me why I should upgrade. The basic drink package covered drinks (including, soda, water and coffee) to the value of 6 Euro. On looking at the drinks list there was very limited selection under that amount so I went for a 10 Euro/day upgrade. I'm not a big drinker but I do like a bit more variety 2 reds and 2 whites and 2 beers. The upgrade covered a large wine selection, quite a variety of beers and cocktails etc up to 10 Euros. Initial impressions of Divina were very good, lots of bling but too many mirrors which confused many. Swarovski(?) staicases, A bit OTT..Due to Divina's size it took me a little while to get orientated. First big disappointment was my cabin, more on that below. Next huge disappointment was the Main Dining Room experience. My group had early sitting at a table for 6 with 7 chairs. Our table was squeezed into an alcove in one corner of the dining room. In fact, all table in the dining room seemed to have been squeezed in. There was very little room for waiters to move around when serving or pouring drinks which made their job harder than it needed to be. The room ventilation (it was hard to tell if the aircon was on) was poor and it was very stuffy in our little alcove. A couple dining with us managed to score a move to another not so hot spot. The remainder, myself and two other Aussie blokes, could not get a move. The menu selections looked good on paper but what appeared in front of us was very mediocre. The chefs (?) must be on a tight budget as ingredients were minimal and not of great quality and never served hot. I'm guessing courses were plated well in advance of serving. On one occasion my appetiser of crumbed squid rings, served on a paper napkin on a plate, arrived cold. The cooking oil had been absorbed by the napkin and looked disgusting. I called the head waiter and showed him. He took it away and a few minutes later returned with a serving that was nice and hot, straight from the fryer. This was the only time I got a dish that was hot. Vegetables, was usually boiled to death broccoli or very sorry looking asparagus. Occasionally there some (few) green beans or peas. A few times I ordered some Italian dishes but these were just as disappointing as the rest mostly lacking in any intensity of flavour. If it wasn't for the good company of my dining mates, (one of whom was a retired chef and he was scathing of the food dished up) I would have dined in the buffet. The wait staff were stretched, there weren't enough of them for the number of diners. Serving times, from ordering to serving, were erratic but usually overlong and orders were mixed up. Poor Sweetie, that was our waitress's name. She was a sweetie but under too much pressure - she did her best. One sore point is water. Unless you have a drink package, expect to pay for water when dining. How cheap is MSC? Lunches and breakfast I usually alternated between the MDR and buffet. The MDR because I could sit and chat with other cruisers, and the buffet for its reasonable variety. Never had any problems finding somewhere to sit. There are many bars spread about the ship and the ones I tried had good service, and compared to most other cruises I've been on, reasonable coffee. Entertainment was so-so. No shows as such, more like small concerts usually of a classical nature, violinist, pianist, soprano and tenor. Some dancing. It appears this is the European style of entertainment. Towards the end of the cruise there was great excitement about a Queen tribute. Along with many others, we three made the effort to get a to the theatre on time to ensure we got a good seat, we did.It turned out to be the worst tribute show I have ever experienced. It was excruciating to watch. Canned music for a start (there is no ship band or orchestra). A lead singer who was not a patch on Freddie Mercury. It was hard to recognise some of the Queen hits as they were sung in an "operatic" style which did not work at all. Another song was accompanied by acrobats on ribbons from the ceiling. I don't get that at all. I eventually walked out in disgust. My two mates stayed till the end but said it didn't get any better. Evening entertainment usually lasted about 30 minutes including the six language intro by the cruise director. "That's all folks". Time for a rant. There is smoking in the casino at all times. Not only that, there was an atrium above the casino and smoke wafted up to a bar on the next deck which had a very good guitar playing and singing couple. It was a very popular bar and I would have liked to have spent time there but the smoke was too much for me. There was not much activity during sea days for me. There junior school level craft classes. There was trivia but not as regular as I would like and every question was asked in six languages. I read a few books from the very small library on the 6 sea days across the Atlantic.Dancing classes were popular. I could go on but I've said enough. I wont be cruising MSC again any time soon. Having said that, they do offer affordable cruising but you only get what you pay for, as the saying goes. As for immigration entering US at Puerto Rico, you can read about that in other reviews. It was a shambles. Read Less
Sail Date November 2019
We have been cruising with MSC for the last 3 years. This was the 11th cruise with MSC and the 7th on the Divina.This review compares the Transatlantic cruise from the Divina during November 2019 against the previous cruises we did with ... Read More
We have been cruising with MSC for the last 3 years. This was the 11th cruise with MSC and the 7th on the Divina.This review compares the Transatlantic cruise from the Divina during November 2019 against the previous cruises we did with MSC out of Miami on the Divina, Seaside and Armonia.Comments are the differences between this cruise and all other MSC cruises we took. We didn't compare MSC with other cruise lines we have been on 20+ cruises on three other cruise lines). We flew into Rome and took the transfer from the Airport to the cruise port. Finding a meeting point at the airport was problematic. Other cruise lines picked up passenger at baggage claim. After some asking around we found a MSC sign and were hooked up with the driver and the transfer van. Arrived at the port around 9.30 and had to wait until 11.00 Am before embarkation. No computers were available (broke down.....) so only the embarkation ticket and passport let us on the ship. The cruise card was in the cabin. Since our passports we not scanned in, MSC kept our passports. We demanded and got them back the following day. This was not done in other ports as we found out later. The cabin was roomy and clean as was the ship. Had some broken lights replaced in the cabin at our request. Since we are Diamond members (MSC just changed the name from Black Members to Diamond Voyager Members) all the goodies coming with that level were present. Since we where in an Aurea level cabin we had tissues in our bathroom. Fantastica and Bella had no tissues. No tissues were on sale in the shops either. Cost cutting in the cruise industry continues! Ship and cabin throughout the cruise were kept clean to the standards we are use to from MSC. The dining menu has not changed in 3 years. Since this was a crossing some local cuisine was added (Spanish, Portuguese and Caribbean). One problem though, the food was always cold dining room or buffet was no different. Only a few time I had some hot French Fries because I was watching them refilling the bin.This was not a unique experience. Our fellow passengers experienced the same cold food. The steakhouse was a bit better and had good food. The entertainment on the ship was the same as it has been the last three years supplemented with some opera and a few one man shows which were hard to watch since everything was translated in 6 different languages. The stage has not changed since the ship was built and is not current anymore. The 25 year old MSC Armonia is more modern in that regard than the Divina. This ship right now is set up for one time cruisers! May one timers said this will be the first and last MSC cruise. MSC has not figured out what the American market wants. Hope they figure out fast before their large investments into the cruise fleet will not generate any income! Than the activities: There at least 3 dance classes a day, throughout the whole 20 day cruise. The craft projects were the level of kindergarten. Also Calligraphy was taught everyday. What was missing of the activities list was the three times a day Trivia and other activities we have gotten use to on the Divina. The majority of the daily agenda was dance classes and sales in the shops! When Trivia was held a large group participated . The cruise staff was friendly when approached but behaved anemic in presentations and involvement. Only the Dance instructors were busy. This made the cruise very boring (if you are not into Dance and listening to the same three musicians in the bars!). Since we are frequent MSC cruisers we are use to the multiple languages. However the announcements were very long and in all different languages , which made it very annoying. Also very lengthy sales announcement were done in at least 6 languages! The excursions sponsored by MSC were OK. Also here, the multiple languages made it more difficult to follow the tour guide. On previous MSC cruises, leaving out of Miami, only English was the language use. At this time of the year there are very few kids on board and they didn't cause any issues. Since no children in our party so can't judge the children's program but it appeared to have the same problem (didn't see any children groups with MSC staff as on other MSC cruises): lack of activities.. The cherry on the ice cream came in Porto Rico. Since the cruise had a large amount of none Americans the process of going through customs took over 10 hours. MSC had notified us in advantage of the slow process.We had to wait more than an hour in the staircase after we were told to leave the theater. For many elderly and handicapped certainly a problem. We were not able to get back on board until 6 PM. (the night before it was stated that by 4 PM people could go back onto the ship). During this waiting time in the hall no information was provided by MSC concerning the status of the debarkation. Guests were still leaving the ship to go through customs as late as 5.30 PM. In the mean time the crowd got to be very unruly and a mob scene developed. And when finally embarkation started there was a rush onto the entrance (as per good European tradition) with no control of the crowd!. MSC expected the issues and didn't plan for the comfort and safety of the passengers which were waiting to get on board. A few days before the cruise I received an email from Cruise Critic stating a mix and mingle party will be organized on the cruise. Two days before the end I checked with the service desk which had no answer and promised to get back to me. Surprise, surprise, never heard from them and no Cruise Critic party was held.My experience with MSC has mainly been positive (except when unannounced a group of 2500 Vegan passengers took over ship making others second class citizens. MSC has compensated us for the inconvenience of that cruise). This was the first time I took an MSC cruise based out of Europe. Never again. Hopefully they adapted there cruise staff and programs since the Divina now leave from Miami for the next 5 month. Although cruising with MSC is good value for your money, maybe not this time! Read Less
Sail Date November 2019
We took this cruise believing the marketing hype from Oceania that they were a Premium cruise line. I can assure you it is definitely NOT! Of the 8 cruises we have done other lines like RCL, Celebrity, Princess etc this was the worst ... Read More
We took this cruise believing the marketing hype from Oceania that they were a Premium cruise line. I can assure you it is definitely NOT! Of the 8 cruises we have done other lines like RCL, Celebrity, Princess etc this was the worst cruise of them all. It was more like a 7 night stay in a funeral parlour. The cruise director was useless, there was no shipboard activities, no sail-away parties, no themed events, The "entertainment' was sub standard & the ship was totally devoid of any sense of fun or adventure whatsoever. The Captain only spoke once in the entire voyage to inform us that the visit to Monaco was cancelled due to high winds. The entire crew & service staff appeared to be bored, they hardly ever smiled & many of them were just not skilled in the jobs they were doing. Oceania claim they have Premium restaurants & Superior food service. That is another false claim. Whilst the specialty restaurants had good food, they were no better than any of the specialty restaurants on other cruise lines. The main Dining room food was frankly not as good as most other lines with minimal options & quite bland choices. The 'Afternoon tea' was served during a very short 1 hour time window & the tea was always only lukewarm. The shore excursions were pathetic & way too expensive. The general cleanliness & maintenance on the ship was very poor with dirt & food stains, areas needing a coat of paint etc. Don't waste your money on an Oceania cruise, it was obvious that their product was nothing like what they promise to deliver. Read Less
Sail Date November 2019
This was part of a package from a travel agent. No information when we arrived for the first days activities. When we visited the dining rooms or buffet no crew member there to ask people to wash there hands or use the hand cleanser. So ... Read More
This was part of a package from a travel agent. No information when we arrived for the first days activities. When we visited the dining rooms or buffet no crew member there to ask people to wash there hands or use the hand cleanser. So 50% of guests did not use the facilities, within days lots of people down with colds & flu. My wife got ill and that ended with a $503 bill to see the doctor. The ship was new but there were areas were stains on the furniture already. Our cabin was a good size and comfortable. The dining was O K they keep pushing for you to visit the speciality restaurant's. That's at a cost of about $30 p p. which is outrageous when you have paid a good price to get on the ship. The ships staff are good we did have a good waiter & cabin steward. The entertainment was very disappointing no big shows or enrichment activities. They are cutting back on all activities like welcome cocktail parties. I never saw the Captain on this 10 cruise. Read Less
Sail Date October 2019
A travel agent booked our group. Itinerary was interesting but the rest of the experience was below expectations, especially at the price point of $4599 for 8 nights! The ship has definitely seen better days. Far from a Superior or Luxury ... Read More
A travel agent booked our group. Itinerary was interesting but the rest of the experience was below expectations, especially at the price point of $4599 for 8 nights! The ship has definitely seen better days. Far from a Superior or Luxury trip. Few amenities. Underwhelming entertainment. Port lectures short on history and mainly a sales tool. Dinners even in the specialty restaurants were mediocre and there never seemed to be enough staff. Rarely did everyone at the table get the correct order or the meat done as ordered, often sent back. And good luck flagging a waiter down if you needed anything. Our cabin had lots of storage but electronics/tv quite out of date. Few channels and you had to rent a dvd to watch a movie. Music consisted of a dock for your phone or I pod but our newer I phones were not compatible. We had a superior ocean views with 2 portholes. Not a lot of light. Shore excursions appeared good, if expensive. WiFi charged for a spotty. All in all not impressed and would not take again. Read Less
Sail Date October 2019
Last year we had taken a cruise on the Norwegian Gem's Haven class suites through the Caribbean and had a great time in a 2 bedroom suite. Sea days were passed by the pool or the sun deck in a relaxed atmosphere where guests sipped on ... Read More
Last year we had taken a cruise on the Norwegian Gem's Haven class suites through the Caribbean and had a great time in a 2 bedroom suite. Sea days were passed by the pool or the sun deck in a relaxed atmosphere where guests sipped on cocktails, read a good book or just relaxed and took sun. Service was excellent, meals were served by the pool if you didn't feel like moving and there were only adults, a sanctuary as advertised. Based on such a great experience on the Gem, we decided to book another cruise on the Pearl leaving October 1 for a 13 day Mediterranean cruise through Italy and Greece in the Haven suite. We had also started planning our future cruise next year with friends and family to Asia and in our mind, nobody offered a more relaxed and exclusive service than Haven class. This time everything that made the Haven so special last year and exclusive had completely changed from not having any cruise adviser assigned to us when we booked to let us know that we needed to book all of our specialty restaurants for 13 days before embarking, to the Airport transfer which was not well organized and we did not expect to wait almost an hour on the second level of a double decker bus with no Air Conditioning after an 8 hour flight. I should have taken a Taxi or Viatour. There was no special line to pass security for Haven passengers on this cruise which we had in New York on the GEM. The return to the airport was just as bad and I would not recommend the airport transfer in Rome. But our biggest complaint and deception is that the Haven itself had turned into a toddlers' backyard for 13 days ! Imagine 4 hours of Marco Pollo echoing through the Atrium Sanctuary, the noise even echoed to the upper sun deck which ended up being our only area to relax which had no kids. The Haven was taken over by 3 families with young children who spent everyday playing in the sanctuary. Diving into the pool, jumping into the Hot Tub, playing on the exercise equipment with all the screaming laughing and yelling which you would expect at a kiddie pool party. Not their fault at all, kids will be kids. For the parents they had a safe area where they didn't have to keep an eye on their kids getting lost on the main deck kids pool and they had a full time waiter with drink and food service. Nobody else except for the families used the sanctuary on most days as it was much to noisy for everyone else. I was told by one of the waiters that the cruise before us was much worse with more kids. The dinning area in the sanctuary was also taken over by the families and looked more like a picnic area some days with kids tables and grown up tables. Service for drinks was sparse for us as we spent our time if the weather permitted on the sun deck which had an minimum age limit of 16 and over, but drink service was not automatic nor was food served up there either. Long story short Haven is not worth the extra money unless your traveling with a very young family. We will not be traveling with Norwegian again as without the Haven being an adult area as we had on the Gem. The food is just average Cagneys was a disappointment on 2 nights. Steaks and Roast Beef were tough, Veal Chop was tasteless. At Bistro we had 1 good meal out of 2 visits, Cuchina was probably the best. At Moderno the meat was mostly overcooked well done and salty as it was last year. Service from our concierge Yahira was excellent and even though she warned the families about the noise level there was not much that could have been done. Vincent in the Indigo dinning room did an excellent job. A warning to fellow cruisers: Watch out for the cruise staff if you do not take an excursion with Norwegian, during our visit to Santorini we arrived at the cable car 1 hour before the last tender returned to ship to make sure we had enough time. The line up for the cable car was over a 2 hour wait. When we asked the Norwegian representative about our concern that we were going to be late she told us and number of other passengers that since we did not take an excursion with them we could miss the boat and should walk down the Donkey trail. This trail was treacherous and ruined the vacation of a number of travelers including myself as my knees swelled up after descending the 600 to 700 steps. People were panicked as she had also sent down an 89 year old man with his daughter and could not make the last tender at 7 she was in hysterics as she was worried for her father. My wife got side swiped by a donkey returning up the stairs and the amount of Urine and manure on the stairs was disgusting. I was in pain for the rest of my trip and I thank our room attendant Rodriguez for the nightly ice packs to reduce the swelling on my knees. We found out later that the cruise rep sending people down the hill was in the wrong but that was of little consolation as the damage was done just happy no one died or got seriously injured. Besid. es the above we managed to have a lot of fun and would not recommend the Haven for adults. Read Less
Sail Date October 2019
Chose this trip for the itinerary as we were celebrating our 25th wedding anniversary. The cabin was fine, but the food was not up to par when compared with other cruises we’ve taken. There was plenty of it and the soft serve was very ... Read More
Chose this trip for the itinerary as we were celebrating our 25th wedding anniversary. The cabin was fine, but the food was not up to par when compared with other cruises we’ve taken. There was plenty of it and the soft serve was very good, but we expected some special dining nights, like filet or lobster but that didn’t happen. Too much a la carte everything, didn’t care for the automatic $15.00 per person, per day tipping policy. I ordered the specialty drink of the day which happened to be a Mai Tai, it was the worst drink I’ve ever had! There was a tiny bit of rum, lime juice and cinnamon which isn’t even close to the proper Mai Tai cocktail. We ate in the Summer Palace one night and the service was so slow that we missed the first show at 7:30, we had been seated at 6:00. When we wanted to sit by the pool, people had already “reserved” their loungers by throwing towels on the chairs but as we observed most didn’t actually use the chairs. The staff wasn’t particularly helpful when trying to find 2 seats together. I would only recommend this cruise for the Mediterranean itinerary, maybe if you purchased the drink package you wouldn’t care about the mediocre food and entertainment. Read Less
Sail Date September 2019
We took this cruise following my daughter’s wedding in Positano. We were a group of 10, and thought the ports of call looked interesting—and many were. My husband and I love to cruise, and are pretty faithful to Celebrity, so I ... Read More
We took this cruise following my daughter’s wedding in Positano. We were a group of 10, and thought the ports of call looked interesting—and many were. My husband and I love to cruise, and are pretty faithful to Celebrity, so I can’t help but compare this NCL experience to those of our Celebrity cruises to Europe. The ship itself is in pretty good shape—clean and well-maintained. The interesting thing about it is that, although there are fewer passengers aboard the Pearl than there are on celebrity’s millennium-class ships, it felt so very crowded! The pool deck and the bar area on deck 13 were continuously packed, with people searching for seats (and ashtrays, in the smoking area). The cabin was small, but functional. Our dining experiences aboard the Pearl were generally poor. Even in the steakhouse, the chefs seemed unable to cook a steak to-order. We also had a dinner in la Cucina. It was less than memorable. The food was edible, though not terribly tasty. We had breakfast in the cafe most days. It was routine (i.e. the same thing every day). I think the specialty restaurant reservation system needs a total overhaul: We had made a reservation for 4 at the steakhouse, and tried to change to 5 prior to our seating. We were told by the staff that, if we wanted to make that change, we would have to change our reservation from 7:00 to 10:00. When we did sit down for dinner (after abandoning the idea of adding another person), they seated the four of us at a table for six!! Needless to say, we were not at all happy about that. We tried to get reservations at the teppanyaki restaurant for days, but the staff was unable to accommodate us. We didn’t see any shows, so I can’t comment on the quality of them. We did enjoy Dave, the piano player, and the string quartet. Service overall was not great. Grumpy bartenders (especially at the bar on 13) and the restaurants seem to be short-staffed. We frequently waited for quite a long time to order, and at one meal, we ordered desserts that never came. If you need help with the WiFi package, be aware that their IT guy only works with passengers three hours a day. Some of the ports were absolutely stunning: Dubrovnik is a favorite of ours, and it is as beautiful as ever. We hadn’t been to Montenegro before, but we will surely make it a point to return. (We wouldn’t, however, take NCL’s catamaran cruise again. $189 for a three hour, one-way cruise to a bar?? No thanks.) All things considered, I’ll stick with Celebrity. Read Less
Sail Date September 2019
We picked this cruise for the itinerary, which was amazing. The ship was clean and our mini suite had enough storage for 4 of us. The cabin attendant was great! The food was not. O’Sheehan’s was our preferred place to eat. The buffet ... Read More
We picked this cruise for the itinerary, which was amazing. The ship was clean and our mini suite had enough storage for 4 of us. The cabin attendant was great! The food was not. O’Sheehan’s was our preferred place to eat. The buffet had a lot of food but nothing good or warm. Hard to find a snack. We found ourselves hungry because we didn’t enjoy the food. The Legends in Concert, Motown group and acrobatic duo were the best entertainment. A lot of the activities were extra charge, even bowling. The staff was friendly. The food really ruined the cruise experience. We didn’t enjoy that they used the lifeboats for tendering. We were stuck in one for over half an hour waiting for a boat to dock. Very hot. Wished there was more of a variety of activities. The hot tubs were warm, not hot. The itinerary and ports were great! Read Less
Sail Date September 2019
We chose the Ancient Empires & Mediterranean Rivieras cruise as it ticked several Bucket List destinations. It was a more expensive cruise fare than usual, even accounting for the length (2 cruises back-to-back), but that was only the ... Read More
We chose the Ancient Empires & Mediterranean Rivieras cruise as it ticked several Bucket List destinations. It was a more expensive cruise fare than usual, even accounting for the length (2 cruises back-to-back), but that was only the start of the costs. Almost everything is an extra cost. We expect to pay a reasonable amount for a cruise but surely service should be included in the ticket price - to find $14.50 added per day per person for gratuities is ludicrous, and 15% for a bottle to be brought to your table and opened is even worse! Be aware that the cheapest bottle of wine is $35 + $7 if you want it opened, not surprisingly many people opted out of alcohol all together. In the speciality restaurants you aren't even offered this and the wines seem to start at $65 unless you specifically ask for the usual wine menu. Sadly we see that many cruise lines are charging service like this these days. Fortunately someone told us we could ask for the gratuities to be removed from our bill, so we did, and tipped as we thought appropriate. Excursions were incredibly expensive compared to other excursion companies so we gave them a miss and prebooked elsewhere. Elsewhere, a friend needed acupuncture for a bad back and was charged $169 for a 40 minute session. Even Americans who had sailed with H&A several times before commented that nothing changed except the prices that just kept going up. The highlight of the ship for us was Rudi's Sel de Mer restaurant - the food was excellent and the service impeccable, we returned 3 times - portion sizes are generous to say the least and you do get freebies at the start of the meal, so beware you don't eat too much to start with or you won't finish your main course. The Lido deck offered a good range of different/interesting lunchtime options and was much better than the so-so food in the main dining room. Room service breakfast surprisingly was not at an extra cost but after 8,30am not reliable in terms of either delivery time or content. Our balcony cabin 6076 was small compared to others we have had in smaller ships on cheaper cruises, much to our surprise as Americans usually seem to expect larger rooms. It had what we needed but storage was tight. We were pleased to find a welcome (half) bottle of wine and a 2 litre bottle of water apparently waiting for us on boarding - we were not surprised based on previous experience of other lines. Sadly we found that both were charged for as part of the fridge supplies - at $5.50 for the water, we were not impressed. Entertainment almost completely lacking, the huge theatre was seldom used except for "book an excursion" presentations on the places we were to visit - what a waste. As it was an archaeological cruise, I expected some archaeological talks to explain the history and background of the region but there was nothing at all. No "enrichment" activities, in fact if you are not into the gym, quizzes or games, there was very little to keep you occupied during sea days. The nightly soul and rock'n'roll music could have been enjoyable but the volume was so loud that you felt you were being screamed at. Be aware that cabins on floors 3,4 and 5 above the Billboard Onboard lounge can hear the noise until very late. All in all not an experience we want to repeat and we won't be sailing with Holland & America again. Read Less
Sail Date September 2019
I don't normally write reviews but I wanted to take the time to write so I could warn fellow Haven guests before you incur a huge expense and then be totally let down. In the beginning, we chose Norwegian because they offered ... Read More
I don't normally write reviews but I wanted to take the time to write so I could warn fellow Haven guests before you incur a huge expense and then be totally let down. In the beginning, we chose Norwegian because they offered first-class service in The Haven. We have sailed on the Epic and the Escape. Both wonderful ships and staying in The Haven was definitely first-class. We booked another trip on Norwegian Jade (The Haven) to visit Greece, Italy and Malta. A dream vacation right? Not on the Jade!!! We paid the extra $5,000+ to experience first-class service. Well, you won't find it on this boat!! The Haven on this boat does not have a private restaurant, private bar area nor a private pool deck with bar. They only have service in the morning, in a tiny area with a pool that looks like a toddlers pool. If I had known this, I would not have chosen this boat. But, Norwegian didn't say anything when I booked it. They led me to believe The Haven was like all the other new boats. I could go on and on how terrible this trip was but you get the point. Let me save you a ton of money by informing you upfront that this is boat will surely disappoint you if you enjoy first-class service. You will pay the big price tag and be sorely disappointed in what you actually get. You would think that if you pay top dollar, they wouldn't nickel and dime you to death. You have to pay extra for bottle water, coffee, specialty dining, wifi, alcohol, shore excursions and the gratuities. Not sure why we paid the extra $5,000 for. Save your money and only book a balcony or smaller. Read Less
Sail Date September 2019
We have cruised with other lines before and decided to try Princess based on a recommendation from our travel agent due to the specific ports we wanted to visit. We did a 14 day cruise with Princess Cruise lines. Never made it to Mykonos ... Read More
We have cruised with other lines before and decided to try Princess based on a recommendation from our travel agent due to the specific ports we wanted to visit. We did a 14 day cruise with Princess Cruise lines. Never made it to Mykonos due to a storm. Food was average but nothing spectacular. Too many starchy foods. Not enough vegetables and fruits. Entertainment was just okay. Not enough planned activities accept pushing bingo games and paper airplane races. Don’t buy a drink package. If on Dolphin Deck, the tinder boats are under you and when they are launched at 6 am, you will be knocked out of bed by the noise. Gym was sub par. Two standard stationary bikes for the whole ship to use. The Sanctuary area is a joke. Don’t waste your money for $80 a day. The art auction staff must all be new as they didn’t have full knowledge on the artist they were selling. Overall staff were not as friendly as on other cruise lines we have travelled on. I honestly do not believe we will ever cruise with Princess in the future. Read Less
Sail Date September 2019
Flew to Rome to board the ship.Booked an expensive junior suite and the experience was ruined by two anti social demons in the stateroom next door.Mother and daughter from New Zealand.On the 2nd day they were shouting and bawling and ... Read More
Flew to Rome to board the ship.Booked an expensive junior suite and the experience was ruined by two anti social demons in the stateroom next door.Mother and daughter from New Zealand.On the 2nd day they were shouting and bawling and swearing and using the F word.I spoke to the cabin steward who promised to get it stopped. It did not stop and they were on the balcony at 6am swearing and being a nuisance. I got customer services involved and i did everything correct to try and get this noise stopped.Customer Services failed to stop the noise and the cruise was ruined. If you are caught smoking you get fined and possibly asked the leave the ship so why allow guests to spoil a holiday with noise and not kick them off or move them ? A lot of obnoxious guests on this ship - foul language and mostly American females who were doing this. Food was hit and miss - some meals had to go back due to being badly cooked. Mykonos was not visited due to bad weather and another boring sea day to endure. I complained to Princess when i got home about the noise problem and they offered me zero compensation - nothing !!!! I had filmed the noise and had evidence so i said Ok lets go to court.They replied with still no offer of any compensation.Downright uncaring and i will NEVER book with them again. It was such a joke how they handled the noise problem on board.I heard the noisy neighbours slam the cabin door as they went out. About 20 mins later a knock at my cabin door - Filton a customer service guy. He said he had been listening to the cabin next door and wanted to assure me all is now quiet and no problem !! I said THATS BECAUSE THEY ARE NOT IN !!!!! He said Ok he will find them and tell them to stop this noise.Waste of time as it never stopped. Read Less
Sail Date September 2019
The food quality and selection is not what I have been used to on Princess cruise. Was served French fries with a filet mignon. Being on a Mediterranean cruise would have expected a better selection of seafood and fish. King prawns were ... Read More
The food quality and selection is not what I have been used to on Princess cruise. Was served French fries with a filet mignon. Being on a Mediterranean cruise would have expected a better selection of seafood and fish. King prawns were the size of baby shrimps. Although the MichelAngelo waiting staff was really courteous and helpful. Pedro the head waiter was good to find us nice and enjoyable people to sit with. Front desk service is useless they give you the run around! We were booked on a shore excursion on our day of disembarking but the bus couldn’t carry luggage. It would have been great to visit Mykonos but the rough sea prevent it us to port.... the captain decided for the safety of the passenger to continue our route. I’m glad that he made that call for our safety. Princess didn’t live up to their slogan.... Come Back New! I found that Princess cruise line has been going down in quality over the last 5 years. It not what it used to be. Read Less
Sail Date September 2019
My husband and I chose this once-in-a-lifetime cruise because we were celebrating our 40th wedding anniversary and I have wanted to go to Italy all my life. This was our first trip to Europe. Florence and Pompeii were the biggest draws. ... Read More
My husband and I chose this once-in-a-lifetime cruise because we were celebrating our 40th wedding anniversary and I have wanted to go to Italy all my life. This was our first trip to Europe. Florence and Pompeii were the biggest draws. Unfortunately, Norwegian canceled the shore excursion to Florence at the last moment because of engine trouble. We were rerouted to our port of origin, Civitavecchia. By the way, there is nothing there. Despite sending passengers out on a defective ship, Norwegian seemed to think a shipboard credit of $100 was adequate compensation for robbing passengers of their trip to Florence. That wouldn't have gotten us to Florence by bus, car, train, or donkey. At the very least, they should have offered those of us with excursions round trip transportation to Florence, but no. I filed a complaint with them and it took them SIX DAYS to respond with an all-purpose form letter that did nothing to address the issue. I responded to that a week ago and have yet to receive the courtesy of a reply. They are completely unprofessional. If I ran a business they way they run theirs, it would sink like the Titanic. I would also like to point out that this trip cost us over $10,000 that we paid in good faith. Norwegian seems incapable of acting in good faith in return. I would also like to point out their lack of customer service in terms of booking it in the first place. There were countless unreturned phone calls and at least one unreturned email. Not until I sent an email to Vivian Ewart, Senior VP/Passenger Services did I get prompt return phone calls, although not from her. It took countless hours to book this trip and I was on the verge of cancellation many times because it was such a hassle dealing with them. I'd also like to mention that she, nor "guest relations," have yet to respond to my above referenced email of October 1, either. Other cruise lines give guests an inexpensive tote bag on arrival, but this is the first cruise line we've been on that didn't do that. I would have packed my own if I'd known. Apparently Norwegian is too cheap for that. As a cruise line, Norwegian seems be rather petty and nickel and dime their guests on various 'surcharges.' I resented giving them an extra dime for anything. There were many small annoyances with them as a cruise line that just seemed to add up. Multiple other cruisers we met on board had said they wouldn't book with them again. Also, countless people got sick on that ship. So many of us were hacking and coughing. I got sick on Sept. 5 with a sore throat that turned into a hacking cough, coughing so hard that if I were an older person my ribs would surely have cracked. It is now October 8 and I still have a little bit of a cough. One of the other guests told me that a member of their party went to the ship's doctor who did blood work and took a chest x-ray to diagnose bronchitis for $3500. Mine can do it with a stethoscope, but I digress..CLEAN THAT SHIP!! On the plus side, embarkation and disembarkation was quick and efficient. Ship staff was courteous, polite, friendly and professional. I know my heading is poor customer service, but that does not apply to shipboard staff. Our room was nice, we splurged on a mini suite. Food ranged from only okay to very good. We went to several of the evening shows. Singers and dancers were great, as were the Cirque du Soleil type aerialist/acrobats. We met many wonderful cruisers onboard that really enhanced our trip. Some of the excursions were tedious with long bus rides. To do it again, I would hire a cab to take us to the Acropolis and show us around and skip the extended tour that we booked. We loved the excursion to Rhodes, touring the monastery built by Knight's Templar and the Old City, so interesting. Pompeii was very interesting as well and is a must see. Just book your cruise through another cruise line and book your excursions with them. If not for dealing with the corporate office and their lack of respect, courtesy and professionalism, I would have given them a higher rating. They could learn a lot from the consistently courteous and polite shipboard staff. Read Less
Sail Date September 2019
I a Gold member on NCL having done 9 cruises with them. I just completed the 11 Day Greek Island cruise, and apparently since the cruise-line purchased the higher caliber, Regent Seven Seas, and Oceania, their lower class brand name ... Read More
I a Gold member on NCL having done 9 cruises with them. I just completed the 11 Day Greek Island cruise, and apparently since the cruise-line purchased the higher caliber, Regent Seven Seas, and Oceania, their lower class brand name Norwegian has taken a back seat to quality control, food standards, and overall customer appreciation. Our food quality throughout was sub standard. There was a day when the Bistro served, incredible lobster, There were amazing buffets, creative cuisine, Always, keeping your attention with their details, and making the dining experience one to remember. Nothing was memorable on this cruise. Except for the wonderful bartenders, waitresses, support staff. In that respect the cruise continues to excel. However, the policies with regards to port changes, is not accommodating . Our cruise missed Florence. This is a MAJOR stop that many people might have taken the cruise just because of that port of call and due to mechanical issue, we went directly back to Citavecchia. There was a $100 credit offered for the reroute, but unless you owed the ship $100 , you would not be able to collect your credit. On this particular cruise, I must say the entertainment was the best I have witnessed on recent cruises, and I would say they did that one thing right, and should hope to continue to keep that theatre group on staff within the cruise line. My girlfriend just got off the Norwegian Spirit, Oct sailing from Southampton to Venice, and her cruise missed a stop in Iceland, whereby the cruisers were protesting for a refund for their cruise. Not to mention backed up toilets and poor food quality, NCL offered 25% discount on their next cruise for the inability to stop in Iceland due to bad weather. I agree they have the right to revise itinerary for safety reasons, they should adjust their policies when there are problems. The passengers would not be demanding refunds if the deficiencies were just the fact that they missed a port of call. There are many other reasons this cruise line is falling short. I will not be taking another NCL cruise. There is no benefit to their gold/platinum members, nor is there benefit to their loyal customers. Last but not least, you do get what you pay for. The NCL line has reduced prices, that allows a more affordable cruise, therefore, if we can't afford to pay more for a cruise, I guess we can't expect better service and food. For the money, I guess I shouldn't be complaining. Also, I will give the NCL credit for their medical facilities. My husband was hospitalized on board for a respiratory ailment that spread throughout the ship, and their medical team, is extremely good, although 3 days of treatment was $6000. There was literally a hospital on board the ship, and many people had picked up a respiratory ailment, and there were a number of heart patients aboard. In the medical area, the cruise was very good. Hope this review helps. Read Less
Sail Date September 2019
My husband and I chose this line because of a very good previous experience with this cruise line. We thought it will be the same, at least a pleasant one. However; it was the opposite. We found the food mediocre, the shows were not ... Read More
My husband and I chose this line because of a very good previous experience with this cruise line. We thought it will be the same, at least a pleasant one. However; it was the opposite. We found the food mediocre, the shows were not different, with the exception of the last show which was very good ( we went to four in a 11 day European cruise) the last one was the only one that we really enjoyed. Like the title reads we were not able to complete our itinerary due to a mechanical malfunction that was announced very late the night before we were suppose to arrive at this particular port of call (Livorno), which was also the before last port of call. The ship stayed in our last port of call for two nights instead. Civitavecchia is a port city with not much to do or see, and we were suppose to explore it instead of going to Pisa and Florence as we had planned. For the inconvenience the guest service staff explained that each cabin (not each person) will get a $100 dollars "to spend on the ship" or it will be credited to our last bill. Do you feel this is an equitable compensation for the inconvenience? of course not! My husband and I thought: who knows when we will be back to Europe? we live in Florida, USA. We decided to take a fast train to Florence because this was one of the main ports that interested us. We had to spend 100 euros in taxi fees and 200 euros in the train, not including the meals we had to purchase while in Florence for both of us and not only that but we were not able to go to Pisa because we had no time, even though we took the fast train, the trip is 1 and a half hours each way because we took it from Rome where the ship had to dock and not from Livorno which is much closer. On the other hand I must say that we enjoyed the ports of call, all the Greek Islands are beautiful, our cabin steward made our journey easier because of her hard work in keeping our cabin neat at all times. The majority of the ship's crew were very nice. I feel the inconvenience of not completing the original itinerary and the fact that guest services didn't have a professional way of handling questions and solving problems such as excursions bought independently and transportation to at least the train station, make us give the cruise a total rating of poor. Because we feel we didn't get our money worth and that they should have had handle the mechanical malfunction in a better way and compensate the passengers with an amount to at least cover transportation and expenses to the original port of call I feel that I will never again use this cruise line. Read Less
Sail Date September 2019

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