1. Home
  2. Cruise Destinations
  3. Mediterranean Cruises
  4. Mediterranean Cruise Reviews

1,361 Rome (Civitavecchia) to Mediterranean Cruise Reviews

This was a seven day mediterranean cruise I took with my two sisters. We chose this ship because we were limited to this specific week and there weren't that many choices for a seven day cruise in November, plus we were excited to be ... Read More
This was a seven day mediterranean cruise I took with my two sisters. We chose this ship because we were limited to this specific week and there weren't that many choices for a seven day cruise in November, plus we were excited to be on a new ship, the Sky Princess had just launched a few weeks prior. Overall, we had a great time, the ship was new and clean, staff were helpful, excursions were fun and mostly the food was very good. I've been on Celebrity, HAL, NCL mainstream lines as well as Crystal. I was looking forward to the Princess brand, having heard good things and thought it would be on par with Celebrity and HAL. I was somewhat disappointed and would probably choose the other two over Princess in the future unless the itinerary was what I really wanted. I'm not saying that Princess was bad, just a little below what I expected. For a brand new ship I was expecting some wow or surprises, but everything just was average and the same. This was a medallion cruise and that was the major innovation encountered. Not sure if it added that much to our trip other than not having to scramble for a card when needed. But it did help when ordering, as we had the drink package the bartenders did not have to verify anything and the ordering on your cell phone was pretty cool when I tried it, it worked for drinks but food was slow and came cold. Also, there are some privacy issues with medallion such as your default photo comes up as you pass the interactive screens throughout the ship as well as the full names of all the individuals in your cabin are listed on the screen outside your door. Other things I was underwhelmed with were the shower curtain still being used on a brand new ship, the specialty seafood restaurant we tried was no better than the main dining room, there were few occasions of rude staff both to me and observed to other guests, and I found the other guests in general to be more pushy and rude than comparable lines - not everyone of course- but more than there should be. Some issues may have been due to noro being on this cruise when we boarded and despite the crew's best efforts it was never fully eradicated causing so much extra work for a new ships crew (those touch screens throughout the ship may not be the best to avoid noro). Embarkation was delayed several hours. Our cabin steward was great and always cheerful, but it was obvious the poor guy was exhausted, as were much of the staff. So maybe these combined issues contributed to some of the issues we observed. We ate most meals in the main dining room and Alfredos, these were mostly very good. We tried the buffet once, but there were long lines due to the noro and the fellow passengers were pushy and rude. As noted the specialty restaurant was fine, but not special. We only went to one show with the singers and dancers, it was quite good. We didn't do any trivia or similar activities. As a port intensive cruise, we were not on the ship during the day much, but the one sea day was fun to spend on the outside loungers of which there were many to spare. The Princess excursions we took were either good or very good. I wished there were more enrichment activities, I didn't see any on the dailies (only port talks which were at inopportune times). Overall a good time, maybe my expectations were a little high. Read Less
Sail Date November 2019
My husband and I were on the 28-day Grand Mediterranean Adventure on the Sky Princess, the fourth in the line of Royal-Class Princess Ships. The cruise was early of the inaugural season, and it wasn’t without some bumps, but overall, we ... Read More
My husband and I were on the 28-day Grand Mediterranean Adventure on the Sky Princess, the fourth in the line of Royal-Class Princess Ships. The cruise was early of the inaugural season, and it wasn’t without some bumps, but overall, we believe the Sky Princess is a good ship that offers something for everyone. Overview: The Sky Princess is an exquisite addition to the Princess Cruise Line’s Royal-Class ships. Returning guests will find many well-loved familiar features, such as the multi-story Piazza Atrium, International Café, the Vines Wine Bar and an expanded Princess Live. There is also a new gathering spot, Take Five, a large jazz club that offers a terrific location for those seeking a cocktail and some quiet jazz music. It’s worth noting that this was a somewhat controversial move; Take Five supplanted Crooner’s and the Wheelhouse. Perhaps in response to the outcry from passengers, the Enchanted Princess, the next in the Royal Class line, will offer both Crooner’s and Take Five, according to the cruise line’s website. The ship also features an all-new Phantom Bridge escape room, although it was not ready when we boarded. We heard it would open during December 2019. Service: We were told on several occasions that the staff for this inaugural cruise was “hand selected.” If that’s the case, they selected well. Throughout the ship, service was, as far as we are concerned, five-star. Yes, guests will be asked to wait for a table during peak times for Anytime Dining, but that’s to be expected. We found the table service in the Main Dining Room and the Specialty Restaurants to be outstanding. Captain and Cruise Director: Captain Laakkonen was among the best we’ve experienced on the Princess Line. His noon briefings from the bridge were always entertaining, and we were impressed with the number of appearances he made throughout the day, including a Cruise Director Q&A that was informative, entertaining and humorous. Our Cruise Director, Alex Yepremian was also among the best we’ve experienced on Princess. He was thoroughly involved in guest activities and maintained an upbeat presence 24/7. We’ve never seen a Cruise Director who was so visible, and guests seemed to love it. Cabins: We love the new softer, and more spa-like, look of the cabins. In addition to the traditional plugs, the lamps feature USB plugs for charging computers and smart devices. Our balcony felt slightly larger, but we can’t fact check that. We did enjoy our time on the balcony, which featured two lounge-like chairs that recline as well as a small dining table. Unfortunately, the extra interior chair and table has been removed from the cabin, leaving only one desk chair. At times when we ordered room service, we moved the balcony chair into the cabin. It is also possible to request a larger “dining” table for a meal, but it made for crowded service. Bathroom: We were happy with the bathroom. The shower, while small, was serviceable. We were particularly impressed by the water pressure, which was outstanding. Others have noted the odd placement of the toilet roll under the vanity, but that area offers additional storage if you prepare for it. We brought a tray that we bought at Target (Dimensions - 13.78 L x 10.24 W x 2.4 D) that quite coincidently fit perfectly under the vanity. I stored my make-up there and moved it to the desk/vanity area when applying make-up. Gym: The gym on this ship is enormous, with something for everyone. We were particularly pleased that, while crowded, we never had to wait for a treadmill. On the other hand, we were extremely disappointed that the treadmills, while brand new, did not offer any fan feature whatsoever. This, combined with the stale air frequently found in a crowded gym, made for an uncomfortable experience. Otherwise, the gym was five-star. Dining: We really enjoyed the menus in the Main Dining Room. Because we were onboard for 28 days, there were several “repeat” menus, but there was enough variety that we were typically quite happy with our options. Buffet: The buffet is enormous and well stocked with a variety of International foods. We don’t tend to eat at the buffet, but on the occasions that we did, it seemed that there was something for everyone, although clean and available tables could be hard to come by. Speciality Restaurants: Bistro del Mar: Bistro del Mar was a major disappointment for us. As background, we had not heard great things about the specialty dining restaurant, but we like to try things for ourselves. The escargot fried balls appetizer was greasy and almost inedible (and we love escargot). My husband’s duck was serviceable, although he admitted that he makes better duck at home. I ordered the fish and chips, which presented more as fish sticks just a bit larger than French fries. Overall, a big disappointment. But the most disturbing aspect of Bistro del Mar is its placement. It’s an on the Promenade Deck 7 overlooking the Plazza. There are no doors or any form of soundproofing to separate activities occurring in the Plazza. That would be fine if the Plazza were featuring a string quartet (as it often does), but on the night we dined, they were hosting some sort of disco trivia night. To add insult to injury, in addition to ambient sound, they actually broadcast the disco trivia festivities into the speakers in the restaurant. We left before dessert in frustration. Sabatini’s: In the past, Sabatini’s has been more of a “chef’s table” experience, where most courses are preselected for you and you have a choice among a few items. The new menu offers more choice, but we found it slightly less satisfying. The fondue was actually more of an overly rich soup, although the pasta dishes were (as always) absolutely delicious. The main dishes were quite good, but, overall, we prefer the “old” Sabatini’s. Ocean Terrace: We loved the sushi bar, which features something for everyone (even those who don't like sushi.) Prices were outstanding there and they offer nice appetizers with purchase of a drink. The Ocean Medallion Experience: This is where Princess will (eventually) shine. They are currently treading a thin line because a portion of their guests are older and would prefer to leave their smart phones (if they have them) at home. We, however, loved it, and look forward to the day when it adds more functionality, including daily menus, a full listing of program activities, etc. Currently, our favorite Medallion features include the “find a shipmate” feature that allows you to locate friends on board, as well as the feature that allows your Medallion to open your door upon arrival. We found the feature that allows you to order a drink delivered to your table to be overly difficult to use. We did figure it out, but it was glitchy during our voyage, and often didn’t register the orders. In the end, we mostly opted to stand in line at places like the International Café, although it’s easy to see that this feature will be terrific once it gets worked out. Shops: It appears is much more space devoted to shopping, a trend we’re seeing more often on cruise ships. We don’t shop in the stores – they tend to be overpriced and we’d rather spend our money ashore – but it did seem that folks were enjoying the shopping experience. Library: The ship no longer offers a library, much to the disappointment of many guests. There was, however, a “mobile library” that featured a range of new best sellers. Guests found this difficult, because the mobile library was available only during brief times. Cruisers on the Sky (or other future Royal ships) would be well advised to bring their own books, or download them to their smart devices. Production Shows: Seeing a production show requires advance preparation (the Princess Theater does not offer adequate seating), so guests must try to get to their seats at least 30 minutes in advance. We’d heard great things about a new show called “Five Skys,” so we arrived at the theater an hour prior to showtime and were among the last to get a seat. We were blown away by the costumes, dance, singing and staging. The storyline for “Five Skies” is odd at best. It’s built around a gamer (yes a gamer) who is trying to reach all the “fifth sky.” I’m not sure why Princess thinks there will be gamers in the audience, since they make up a small and very specific portion of the population. Coincidentally, my husband is a serious gamer (he loves international travel because he can collect unique Pokémon characters), but even he found the premise for the show ridiculous. Storyline aside, though, it was thoroughly entertaining. Medical: Unfortunately for me, I had an opportunity to experience the Medical Services on board the ship. I had contracted an acute upper respiratory infection that required treatment. I found the medical professionals on board the Sky to be top notch. They triage guests efficiently, and treat all with respect. Because I had a fever, I was put into isolation until my fever was normal for 24 hours. It took 48 hours, during which time I discovered that those in isolation can order room service off the Main Dining Room menu, which is a nice touch for those who want it. Lotus Spa: Shortly after being released from medical isolation, I decided to treat myself to a hair styling in the Lotus Spa. While the wash and blow dry was fine, I must say the tactic of “hair shaming” – pointing out dryness, lack of body, etc. – in an attempt to upsell to a conditioning treatment to be tasteless. I’d have had no issue with an offer to add a conditioning treatment, but my stylist talked throughout my blow dry session about the quality of my hair. It was extremely unpleasant and I made a note not to return. Enclave: The Enclave is a favorite spot for us during sea days. It’s pricy, but if you have sufficient on-board credit (as we did by combining a $1,000 OBC Landmark Sale with $300 in Future Cruise Deposit dollars and a $250 Shareholder OBC), it is, in our opinion, a terrific expenditure of dollars. It should be noted that the Enclave is a very different product to the Thermal Spa on pre-Royal class ships. The Thermal Spa is nice, but does not in any way compare to the luxurious offering of the Enclave, which includes 12 hot loungers, steam showers, three spas and a large hydro pool. In the past, we were told passes were limited to 40, but we’re not sure that they were as limited during our voyage. It was, at times, quite crowded, with people having to wait a bit to get a hot lounger, which is “home base” during a visit to the Enclave. Read Less
Sail Date November 2019
We did a 14 day Greece Italy cruise in November 2019 on the jade. It was actually our second time on her, we didn’t know it but we had been on before when it was the pride of Hawaii in 2007. This itinerary was awesome, 12 cities in 14 ... Read More
We did a 14 day Greece Italy cruise in November 2019 on the jade. It was actually our second time on her, we didn’t know it but we had been on before when it was the pride of Hawaii in 2007. This itinerary was awesome, 12 cities in 14 days including an overnight in Venice (luckily just a week before it flooded). The refresh was nice, everything looked new and clean and it was great to have usb outlets in the room. But there was nothing “wow” about the whole experience. Like always our stateroom attendant was great, ice twice a day, always spotless, very quick turn down at night, he was probably the spotlight. We didn’t do many shows as they didn’t seem too interesting. Vox Fortura was featured twice and they were excellent. Did the female singer once (from Holland) but no Broadway or country western or acrobats. The food was pretty plain too. We had reservations in the main dining room every night, but it was frustrating. You still have to check in and you don’t always get the same table. If you want the same table you have to ask and even then you don’t get the same people. We’ve met so many great people at dinner, why would you want to do it this way? And then the food just wasn’t great. First trip pasta was cold. Next everything was just plain, no real flavor, not even the fish. After the third night we gave up. We either did the irish pub or the buffet. The pub has a good selection and if you want a beer or drink with your dinner, they’re much faster getting it for you. The buffet had a lot of the same stuff each night but there was enough variety it was fine. It also has a bar so you can walk up and get any beverage asap. The outside buffet was also pretty good and tended to have foods that weren’t in the other buffet. It had good cookies every day. We didn’t starve, but I know I didn’t gain much weight over 2 weeks. The bars are pretty good. Think we went to each. Never a service problem or delay, but never a talkative bartender either. We didn’t have the drink package because it was massively expensive. The cruise was $250 per person cheaper with no “perks” included, and on the drink package you still had to pay a 20% gratuity. For 2 weeks that was nearly $300 per person! So getting “free” drinks was over $500 per person. Even with $8 beers and drinks every night, we spent $350. I don’t think people realize you can get an NCL cruise with no perks for a way lower price, they’re always pushing the perk price and no wonder, makes them a lot more money. Also, it’s worth mentioning the ultimate drink package does not include soda, coffee that’s not from a machine in a dining room or juices or WATER! Nothing ultimate about that. I read a lot of reviews and looked at a lot of photos to see if an outside was actually bigger than an inside. NCL shows the same layout but shows it as more square feet. Well it is bigger and it’s not the same layout. Pictures attached. It’s about 2 feet deeper and very similar layout. You get more table space and more storage space. The added depth is because they have to accommodate a door to have adjoining rooms. So this was worth the extra in my opinion. With 12 stops in 14 days we weren’t spending a lot of time in the room, but the inside I poked my head into was definitely cramped. A few downsides to this room. The window, though huge, was useless to see out of it was so scratched. We had a family outside which meant it could hold 4. it does this with just one fold down bed. The other is a trundle so when that’s out you’re sleeping 3 in a row. Don’t know how comfortable that would be. But if you have more than 2 large suitcases, there’s only one bed to put them under, not two. So our second bags had to be in the room the whole time. Other big downer is the toilet. There’s no room in front of it. If you’re tall, your knees will hit the wall and forget any kind of leaning over. It’s so cramped that we just went to a public toilet for anything other than #1 the whole cruise and I’m only 5’7”. But we did enjoy ourselves. Nothing was ever bad enough to ruin the fun. We met a lot of great people and despite a full ship it didn’t feel cramped. With the exception of tenders in Kotor it was all smooth sailing. As for NCL and/or the Jade, this was our fourth time with NCL and we chose it for the itinerary not the line or ship, so that’s why the rating. We’d certainly go NCL again if the stops were right, but if it’s just a cruise to get away or for a first timer, probably not. Maybe one of their newest ships though…. Read Less
Sail Date October 2019
After spending four very busy days in Rome, we embarked on the NCL Jade for a two week cruise of the area. Embarkation was the smoothest I've ever seen in my cruising history. Maybe it was because I'm use to going on the ... Read More
After spending four very busy days in Rome, we embarked on the NCL Jade for a two week cruise of the area. Embarkation was the smoothest I've ever seen in my cruising history. Maybe it was because I'm use to going on the larger ships, but we waited in line maybe 2 minutes before getting our stateroom cards and other information. We were in cabin 10624, which had a strange smell coming from the bathroom, but it was only noticeable for a couple of minute every time we walked in. Other than that the bed was very comfortable and the cabin was a little larger than on the newer ships(especially the bathroom). There was a dripping noise that we heard off and on while in the cabin. I think it came from a large pipe outside on our balcony, but not sure. For dining we had only one dinner in a specialty restaurant, that was Teppanyaki, which was delicious as usual. We ate a few times at O'Sheehan's, which we've always liked on previous NCL cruises. This time it didn't seem quite as good, Hamburgers and Fish very very greasy compared to other experiences we've had. Everything else was very good though especially the chicken wings.. We ate in the main dining rooms twice, service was great and food was good. Other meals while on board were in the Garden Cafe. I can always find something in there to eat. The quality of the food in there for dinner was so-so. This cruise was about the ports so the entertainment didn't measure up to what we've seen on other large ships, No Jersey Boys or Million Dollar Quartet but it was ok. Our cabin steward Dexter was one of the most attentive and caring that we've ever had. It was his first contract so maybe that explains it. But he was great. I filled out a Cruise Hero card for him. I had no complaints about any other service by ships crew. The 13 ports we visited in 14 days was why we booked this cruise. It was both exciting and exhausting at the same time. Sailing between Italy and The Greek Isles, back to Croatia and Montenegro, there was so much to see. My wife wrote down a journal every night about what we did that day so we could keep things straight. The Jade over- nighted in Venice, which gave us two chances to get out and see the city. A lot of the ports we visited would be worthy of going back to. It's very hard to really see Florence for example in six hours especially when it takes well over and hour to get there. We felt the same about some of the other ports too. We had an 11:30 flight the morning of disembarkation, which is a little tight, so we talked to Mario at Customer Service. He told us about a small group getting off the ship at 6:10 and we could join them if we carried our own bags and were there at 6:10. That was wonderful . We had a driver pick us up at the terminal in Civitavecchia at 6:45 and we made it to the airport in plenty of time. Overall for us a trip we will always remember. Read Less
Sail Date October 2019
Chose this cruise for the itinerary. Was anxious to see some of the parts and take shore excursions. Embarkation process was very uncoordinated; staff seemed confused with process. Ship was ok, cabin with balcony, very close quarters. ... Read More
Chose this cruise for the itinerary. Was anxious to see some of the parts and take shore excursions. Embarkation process was very uncoordinated; staff seemed confused with process. Ship was ok, cabin with balcony, very close quarters. Food and dining: very, very disappointed in quality of food served throughout ship; buffets to specialty dining. Food was never hot. A lot of wasted food because it was simply unpalatable. Customer service and shore excursion personnel were often rude and abrasive. If you had a complaint or needed help with something you were met with some not so very nice attitude. Not customer friendly. Shore excursions were horrendous. Please do not waste your money on NCL shore excursions. Do the Hop-On, Hop-Off yourself for 12 to 15 euro and save money. Excursions often departed late which cut into excursion time. Often taken to a destination and "there you go, now you are on your own". Excursions were not as depicted in online summary/description. Best thing of the whole trip was our cabin steward. He was so accommodating and pleasant. Alexander was always on hand to assist with whatever you may have asked of him. Will not travel NCL again. Read Less
Sail Date October 2019
We chose this cruise as a great way to see many cities without changing hotels nightly and coordinating transportation from city to city. We wanted to see enough of each City to be able to determine if a return visit was of interest. ... Read More
We chose this cruise as a great way to see many cities without changing hotels nightly and coordinating transportation from city to city. We wanted to see enough of each City to be able to determine if a return visit was of interest. We took advantage of some of the many shore excursions offered but mostly scheduled private tours. We created quite a robust schedule and in retrospect it probably would have been better, in some cases, not to schedule anything and just wander a bit. The Norwegian shore excursions were very well organized but really there were too many people in one place and in most cases it seemed too metered and didn't allow the opportunity for really stopping in any place too long to independently shop, eat, or explore. In Croatia we wasted more time waiting for the glut of people to ascend and descend from the cable car station....too much time wasted on a short ride. Venice was amazing and a better pace. Not rushed and definitely a City worth revisiting. The food on the ship was OK. Very abundant but on day 7-8 it became a little monotonous. It would be great if new things were introduced everyday but maybe not available all 14 days. I will say that we used the suggestion box on board and the Operations Team was immediately responsive to our comments and suggestions. Read Less
Sail Date October 2019
We chose this cruise to give us a taste of the Mediterranean, Italy, Greece and the Adriatic in Oct/Nov 2019. On those points, it did not disappoint. The ports were fantastic, but this review isn't about the ports, its about the ship. ... Read More
We chose this cruise to give us a taste of the Mediterranean, Italy, Greece and the Adriatic in Oct/Nov 2019. On those points, it did not disappoint. The ports were fantastic, but this review isn't about the ports, its about the ship. Lets start with the good. Its clean and obviously had a recent refurbish, we liked the layout and we liked the general look and feel. We had a mid ship balcony cabin on level 10 and it was great. Always had a good view of ports and the sea. Cabin was always clean and water was fine. Service staff were always friendly and smiling. Getting on and off when the sip was docked was never a hassle and quite quick. Garden Cafe - Buffet restaurant at rear of ship - was always preparing fresh food, had a large variety and I never had a bad meal there. Breakfast was great as I love omelette and they had 4 omelette stations ready to go. Teppanyaki night - excellent food, excellent staff and general all round best night on the boat. Highly recommended if you get the specialty dining package. So that's it, now for the not so good. Cruise Director - Bereft of creativity and ideas. Probably a legend in his own mind but as far as ship entertainment went, it was below average. We tried a few of the shows and with the exception of the grand finale on the last night of the cruise, most of the performers were mediocre. Four Tenors - great, lady from scandanavia that won a singing contest, mediocre, acrobats, mediocore, dancing, ho hum. Glass jugging guy, gosh that was boring and he dropped things. The cocktail bar and piano lounge had what can only described as someone from a Thai karoke bar asked to come on a free cruise and try their best at singing. Screeching and warbling just isn't my thing. The only shining light all cruise was the wonderful band and singers that played in the spinnaker lounge at nights for the whole cruise. Thank-god for them, otherwise the cruise would have been complete drudgery. Tenders at Kotor - what a complete disaster at this port. This was a 6 hour stop so we queued up to try and get an early ticket for a tender. The only time they had to use tenders was at Kotor and we managed to get ticket number 3. After the first hour, only people with ticket number 1 had disembarked. There were people behind us with ticket 19. You do the math on how long it was going to take them to get ashore. At the very beginning a whole bunch of local boats turned up to assist, but they were turned away by Jade and they tried to get everyone off with only 3 tenders. Clearly someone with half a brain decided this wasn't going to work, so they disembarked 3 more tenders, so people with ticket number 2 got off in the second hour. Finally as the people in the queue on board were close to rioting, someone with perhaps three quarters of a brain decided to let the local boats to help and we managed to get ashore two and a half hours after docking. For anyone from Norwegian Cruise line who may be reading this, let me help you with the math - Number of passengers on ship / number of people who fit into tender = number of tenders required. If number of tenders used is less than number of tenders required, divide difference by number of tenders used and multiply time taken for round trip to shore. That's how long it will take to get all the passengers off you muppets. If answer is greater than 3 hours, then you have a problem, especially if you're only at the port for 6 hours. If a cruise line can't get simple things like tenders right and not anticipate the number of passengers wanting to get off, then what can it get right? You're an experienced cruise line, there was no excuse for this. Jasmine Restaurant - We had eagerly sought this restaurant out as it was the only place on board we could get some chinese cuisine. It was always packed out early on in the cruise, but we finally got a table about the 7th night in and settled down to some sweet and sour pork and fried rice.One bite and I almost threw up. They'd used some cheap bottled sauce for the sweet and sour and the fried rice was a steamed rice with some corn and carrot thrown in. It was disgusting. My wife and I both left and went to the buffet at the rear of the ship to get some dinner. We noticed that there were no more crowds at Jasmine after mid way through the cruise. Word quickly spread what horrible food they were serving up. Beverage Package - doesn't include softdrinks (sodas or water) what a bunch of pirates. You want us to drink only alcohol the entire trip? They offered bottles of water for sale on the first day, 15 euros for 6 bottles. Then in the fine print (which I unfortunately missed) there is s service charge of 20% to bring your water to your room. PIRATES!!! You can't bring your own water on board, so they've monopolised the water market. Good on you Norwegian. Beverage package buyer beware, its overpriced and any drink over $15 is not included. Oh yeah they sting you on trying to get the really nice drinks too. PIRATES!! Shore Excursions - Luckily, we already knew what a rip off these would be so avoided them completely. My wife and I travelled from Livorno, the Italian port to Florence by train, saw everything we wanted walking around in Florence, had a quick stop in Pisa on the way back and arrived back on board in time for dinner. Total cost for both of us for the entire day $52 Euros. Speaking to others who had got back from a journey form hell, and hearing about their $250 Euro per person tours, we were dumbfounded why people think there is any value on those organised shore excursions. We heard so many stories of people with rude tour guides, short stops without time to look at things and no toilet breaks. Advice to travellers, avoid the shore excursions, they are a complete rip off and with a little amount of planning and courage, do it yourself and you get to see so much more. So this sounds like a big spit, but overall I enjoyed the cruise. We went for the ports and they did not disappoint. We have a lot of wonderful memories, met some great friends on board and the boat overall was clean which is very ipmortant for us. Would we travel Norwegian again? Probably, its not like the other cruise lines aren't trying to squeeze every cent out of their passengers. If the things listed above could be fixed up, the boat would be great. Read Less
Sail Date October 2019
Cruising since 72. More than 50, I've lost count. Loyal to Royal since 74 Song of Norway. Tried a lot of others but liked Royal best. Took 1st X ship Jan/2019 Argentina to Antarctica (Eclipse), and Celebrity has won me over from now ... Read More
Cruising since 72. More than 50, I've lost count. Loyal to Royal since 74 Song of Norway. Tried a lot of others but liked Royal best. Took 1st X ship Jan/2019 Argentina to Antarctica (Eclipse), and Celebrity has won me over from now on. Booked this Europe cruise with total of 6 family to try out the Edge. As usual the crew and service knocked it out of the park. I didn't realize when I booked what the Edge would look like until after I started reading more about it. My thoughts. It looks as if Picasso and Dali designed it and couldn't agree on anything. Looks like someone punched it in the nose. I loved the over all newness but I guess I am a traditionalist and liked the Eclipse better. You can't get to there from here prevails in some of the areas. You have to go up and down decks to move fore and aft. They could have left off the carnival ride on the side of the ship, although I liked it as a tender station for one of the ports we did. Instead of Cabana's on the pool deck at $300 per day that I never saw any one use, they could have more seating. There were no upright deck chairs with arms at both pools, such as on Royal ships. As a Disabled Veteran with mobility issues I couldn't use the flat lounges. The only seats were at the cafe and it would not be right for me to use one of those. I had to sit on the ledge of the hot tub in the solarium near the hoist station and could not sit with my wife or family members. The shops are very high end. I laughed at a sign that said Breitling Watches starting at only $3095.00. I can't recall seeing anyone but clerks in the shops. I read previous comments regarding the Infinity Staterooms. Seems like 50/50 like dislike them. I usually book an inside cabin unless going to a venue that's interesting like Antarctica. That way I can do 2 or 3 cruises a year, Well the upgrade fairy visited me and I wound up in an Infinity Cabin. Absolutely loved it. You get the fresh air if you want and the cabin has more usable floor footage than a veranda cabin. The bathroom, and in particular the shower were awesome. The steward was fantastic as all the crew were. I never pay extra for dining so have no comment. The standard dining venues and Ocean View Cafe food and service, Top Shelf. Would go again if itinerary is what I want, but prefer the traditional looking pointy bow ships without the ArtDeco look. Celebrity you're the best. Read Less
Sail Date October 2019
I chose this cruise for its amazing itinerary which was going to 3 places I hadn't visited before. Embarkation in Rome was smooth & fast. I had stayed overnight at the Hilton Garden Hotel near the airport so I could take the ... Read More
I chose this cruise for its amazing itinerary which was going to 3 places I hadn't visited before. Embarkation in Rome was smooth & fast. I had stayed overnight at the Hilton Garden Hotel near the airport so I could take the NCL shuttle to the port & it worked out well. I really liked the hotel which included a nice breakfast, had a free shuttle to the airport & a nice restaurant so I would stay there again. The safety drill was held inside so that was good. I had obstructed oceanview cabin 8558 (easy number to remember) which was in a good location except for one possible negative which was the noise from Bliss could be heard in the cabin but only until 11:00 pm. It was nice to have O'Sheehans just along he hall & the theatre & Bliss just down one flight of stairs. My steward, who left in Valletta, was great & supplied me with lots of towel animals which I'd requested & ice every day. I use the water from the ice bucket to fill my water bottle each day. The meals on the ship were very good. I ate some breakfasts & lunches at O'Sheehans, but mostly used the MDRs , room service breakfast once & the buffet a couple of breakfasts. I like to be served. I preferred the smaller Alizar dining room to the Grand Pacific & asked for seating for 2 in the back part which I find less noisy. The tables were close enough that I could converse with people beside me if they wanted as I was travelling solo. Oh that reminds me there was a hosted solo meeting the 1st 2 nights of the cruise but not after since it was so port intensive. I did meet a couple of ladies who I shared my platinum meals with & attended shows together along with a solo male a few times. One strange thing this cruise was there was never a line at the internet cafe. The man there was helpful so I stopped by a few times. I always get internet as my perk as I travel solo so want to keep in touch with DH back home & post pictures on social media. That brings me to entertainment which was not as good as on other bigger ships I've been on IMO. I enjoy the production numbers but don't care for individual acts like magicians, singers & aerialists. There was no comedy at all on this cruise. The CD Dave & his staff were good. Oh another thing lacking was Dancing with the Stars which is usually such a hoot! There also wasn't much in the way of tv. I enjoyed the shore excursion presentation where Barbie mentionned to go out on deck port side around 8:45pm when leaving Messina to see the volcano erupting. I did & it did about every 6 or so minutes. I enjoyed the trivias except when Geo did them lol, they were too hard. It was fun to watch him leading the exercise class before 9:30 trivia. On the Jade they use the card system for events were you get signatures instead of prizes which you decide at the end depending on how many points you earn. I did buy a couple of FCCs & booked a TA cruise for April 2021, another cruise with an amazing, to me, itinerary. I also bought a couple of photos & liked that this small ship had the folder system so you didn't have to look all over the place for your pictures. This was a very port intensive cruise with only 1 sea day so busy busy! I got a sore throat so took it easy cancelling a couple of shore excursions & not getting off at a couple of places I'd already been to saving myself for the last day when I would visit Cinque Terre on a 9 1/2 hour tour. This is a place I've really wanted to see for ages & finally have! I chose purple luggage tags for disembarking at 9:15 but it was so smooth we got off the ship an hour before! I had purchased a private transfer to Rome airport with a Cruise Critic member & that worked out well. Must shout out to Darla & Rick who ran a really fun & efficient Meet & Greet supplying us with magnets of our trip. She also arranged several private excursions which turned out really nicely. After the cruise I spent one night at Fiumicino AIrport Deluxe 47 B&B which was cheap, offered a breakfast & a low cost shuttle. It was in a residential area & close to some shops so that was nice for finding a pizza place. This was the 1st time I'd had airport lounge access at both Toronto & Rome & was impressed with what they offered even though both were a little hard to find. This was an amazing cruise & I'm so happy I got to do it. Read Less
Sail Date October 2019
I selected this cruise because of the ports of call and the excursions that were offered. Although the cabin, dining, entertainment, and service was satisfactory, the descriptions of the excursions could be improved upon. For example, when ... Read More
I selected this cruise because of the ports of call and the excursions that were offered. Although the cabin, dining, entertainment, and service was satisfactory, the descriptions of the excursions could be improved upon. For example, when they state that you'll have free time to shop or take pictures, I think they should state that you may have only 10 to 20 minutes. I think that adding details as to how long you may be traveling by boat or ferry, train or car, should be added to all excursion descriptions. Also, Capri - The Isle of Romance (guided tour) was listed as an option in the port of Naples, but after I booked the cruise, it was not an option (only Capri on your own was) and after calling NCL Excursion desk, learned that a guided tour of Capri never was an option for the itinerary. (Ended up booking a private tour of Capri, which was fantastic.) Read Less
Sail Date October 2019
We sailed on the Norwegian Jade in October 2019. We traveled as a group with a local travel agent. This was a dream cruise with a fantastic itinerary. This was our first cruise and it far exceeded our expectations. The ship itself was ... Read More
We sailed on the Norwegian Jade in October 2019. We traveled as a group with a local travel agent. This was a dream cruise with a fantastic itinerary. This was our first cruise and it far exceeded our expectations. The ship itself was not too big and fairly easy to get around. The food was great, the staff were excellent and the ship was very clean. The ports of call were amazing! Our travel agent organized our excursions and they were great. Be prepared for a lot of walking. I would recommend this cruise in a heartbeat. The embarkation was a breeze no line ups and getting off the ship at each port was very easy. The final disembarkation was a little long but it was to be expected as we all took our time getting off because we didn't want our vacation to end. This was our first cruise but based on our experience with will not be our last. Read Less
Sail Date October 2019
No doubt I will choose again to travel with NCL. We were always kept well informed of when we would be arriving to each port and can disembark. I was traveling with my parents and daughter and they both had a wonderful time. My parents who ... Read More
No doubt I will choose again to travel with NCL. We were always kept well informed of when we would be arriving to each port and can disembark. I was traveling with my parents and daughter and they both had a wonderful time. My parents who were traveling with wheelchairs were well taken care of and the handicap services were clear and accesible. The buffet had a great variety of options for my whole family and the a la carte service was excellent. The crew was kind and attentive, I can ask them questions and they were very helpful. One of my favorite and most memorable experiences were the shows that took place every night, each was different and got better every day. My family enjoyed everything it was excellent service, entertainment, activities, and dining, all beyond my expectations!!! Since coming back I have been strongly recommending Norwegian cruise line to my coworkers and family members. Thank You for giving my and I a memorable vacation. Read Less
Sail Date October 2019
Overall we enjoyed stay on the cruise. Entertainment was excellent. Food was good. Amenities were good. My wife is vegetarian and she did not have any problem in finding something on the menu or at buffet. Indian food was not to our ... Read More
Overall we enjoyed stay on the cruise. Entertainment was excellent. Food was good. Amenities were good. My wife is vegetarian and she did not have any problem in finding something on the menu or at buffet. Indian food was not to our satisfaction specifically Roti/s. My wife could have pre planned meals but due to not knowing which complimentary restaurant we will be eating we did not plan. Host at ALizar restaurant was very pleasant and cooperative. We enjoyed entertainment. Every show was great. Sandra at Mixer's Martini and Cocktail Bar was very pleasant and friendly. She provided great service. Excursion to Mout Etna was good but Trolly train and Grand Masters Palace was okay. We wanted to go to We were little bit disappointed in quality of excursions. We did not get into Pompeii excursion because it was sold out. We felt excursion pricing was high. Quality of WIFi was very poor. It kept dropping off so we have to sign on again. TV channel 26 had more ads than site information. Read Less
Sail Date October 2019
This was part of a package from a travel agent. No information when we arrived for the first days activities. When we visited the dining rooms or buffet no crew member there to ask people to wash there hands or use the hand cleanser. So ... Read More
This was part of a package from a travel agent. No information when we arrived for the first days activities. When we visited the dining rooms or buffet no crew member there to ask people to wash there hands or use the hand cleanser. So 50% of guests did not use the facilities, within days lots of people down with colds & flu. My wife got ill and that ended with a $503 bill to see the doctor. The ship was new but there were areas were stains on the furniture already. Our cabin was a good size and comfortable. The dining was O K they keep pushing for you to visit the speciality restaurant's. That's at a cost of about $30 p p. which is outrageous when you have paid a good price to get on the ship. The ships staff are good we did have a good waiter & cabin steward. The entertainment was very disappointing no big shows or enrichment activities. They are cutting back on all activities like welcome cocktail parties. I never saw the Captain on this 10 cruise. Read Less
Sail Date October 2019
We just completed a 43 day (34 day on board) 20 Mediterranean Port , Trans-Atlantic Cruise On board the Nieuw Statendam IMO: 9767106, MMSI : 244140508, Call Sign: PBCO, Flag : (NL) Neatherlands ... Read More
We just completed a 43 day (34 day on board) 20 Mediterranean Port , Trans-Atlantic Cruise On board the Nieuw Statendam IMO: 9767106, MMSI : 244140508, Call Sign: PBCO, Flag : (NL) Neatherlands First The Complaints (1)Every one is fully aware that medical, trip cancellation (ETC) can be very expensive. When you have thousands of dollars invested in your trip, this may be a wise investment. (2)IF YOU HAVE A COLD OR YOU HAVE TO SNEEZE, PLEASE COVER YOUR MOUTH (3)If you are sick before your cruise. consider staying home. The ship can become a gigantic petri dish. (4)Men, You are on vacation, (maybe in a foreign country) mowing your lawn attire is fine at home, but not on a cruise ship. (5)Not all stores, hotels, bars , restaurants except credit cards, foreign paper money ie (American/Canadian Dollars) Besides, the best rate will be at home, before you go. (6)The staff on board are not your personal servants, they work very hard, they do a wonderful job, and will fall over backwards to make sure you are happy (7) They charge for a lot of stuff on board, so PLEASE ask if there is a charge and how much....Note... every night before going to sleep we would look our account on room tv. (8)Drink packages are fine, but sometimes the electronic information does not follow you from dining room to dining room. (9) On board excursions can be very expensive,,, how ever if you are late getting back the ship will wait, NOT SO for an excursion booked on shore. Now For The Good Stuff We had a truly wonderful 43 day (34 days on board) 20 Mediterranean Ports, Trans-Atlantic Cruise Vacation. We hit a home run with the weather, it was wonderful except for a few windy spots. Our inside stateroom 8182 was just off the center line at the stern. The room was Very Clean, and Very Comfortable, lots of storage space for two people, hangers, bathrobes. shampoos, soaps etc. Lots of lights, wall safe. Our room stewards HERI and KETUT were wonderful, very easy to talk to. The pools and the hot tubes were always clean and filled with the usual assortment of walruses and seals that claim their territory long before the crack of dawn. Their is enough food to feed an army, you can always find something. Just understand that they make the food so 2-3-4-5 thousand can eat it. The specialty restaurants , and main dining room can cater to the individual palette. We enjoyed all the shows and presentations while on board, the comedians were very funny. Please do not expect a Vegas or Broadway show . We could always find a quiet place to read, play a game or just relax even with 4000 thousands roaming around. EMBARKATION in Civitaveechia (Rome) was a breeze. DISEMBARKATION in Fort Lauderdale was delayed mostly due to people who needed assistance, A VERY SPECIAL THANK YOU to the CREW and STAFF of The NIEW STATENDAM for such a wonderful trip. Thank you to Heri and Ketut our room stewards and to Ane and to Brilliant on the LIDO deck Read Less
Sail Date October 2019
Because we did not WANT it to be true, we ignored reviews like this prior to our October/November 2019 Cruise on HAL Neiuw Statendam. There are many very good things about this ship and this cruise line, but this description is ONLY to ... Read More
Because we did not WANT it to be true, we ignored reviews like this prior to our October/November 2019 Cruise on HAL Neiuw Statendam. There are many very good things about this ship and this cruise line, but this description is ONLY to give a detailed assessment about dance opportunities and conditions on board. We took a cruise on this ship six months ago and ended up a bit dissatisfied with the opportunities to dance. Nonetheless we were persuaded by the overall high standard of service, very good dining experiences, well designed staterooms, highly desirable itinerary, AND by representations from corporate management that they hoped to do better, to give Neiuw Statendam another go. This was, from a dancing perspective, a mistake; things had not improved and practices had become so ingrained that in some respects they were worse. Staff on board were unresponsive at best and dismissive on occasion. I will elaborate with specifics below, but the message for the casual reader is that if dancing on board is at all important to you, this is probably not the ship for you. Just as important, contrary to what you may recall about HAL in the past, regrettably, it gives me no pleasure to report, this is likely no longer the cruise line for you. The old Northern Lights disco is no more on the pinnacle-class ships, and we have heard it will be disappearing in upcoming refits elsewhere in the fleet. This did not seem to us a serious loss. It was dated and poorly attended. The space is probably put to better use. A far more serious loss is that the dancing that used to be available in Ocean Lounge is no longer an option. The dance floor on Neiuw Statendam, is a mere 3 meter circle—(no kidding!!!)--that could accommodate just two couples at most, and was idle for all 34 days of our most recent cruise. The piano on the dais, we were told, had not been played since the ship commenced operation in December 2018. A waiter even joked when we asked about the venue, "It is just a prop." Don't expect the HALkats either; they are history. Don't expect any performances by the showband in this venue or anyplace other than World Stage. Don't expect a small combo; corporate management says they are too costly and too uneven in quality to be used any more. There is what looks like a grand piano, but it could have been cardboard for all we know. You simply will no longer find opportunities for anything approaching latin, swing, or ballroom dancing before dinner or at any other time here in Ocean Lounge. So, when and where COULD you dance and what sorts of dancing is it going to be? The core of the entertainment concept is now "Music Walk," a frankly over hyped apologia for the corporate partnerships, commercially branded, dueling piano bar; new rock music stage; and old blues club in a very elegant and functional reincarnation of the former Queen's Lounge. There is not much new here, however, except the glitz, though the musicianship is admittedly strong and the HARD, HARD (did I mention, HARD?) rock music is now LIVE; but it is so ear shattering that they had to erect glass doors to reduce bleed-over down the hall into other venues and that most patrons forget to close when passing through. Result: music salad. There is another tiny dance floor in the Billboard on Board dueling piano bar. For most performances chairs are set up on this floor, though it can be used for dancing when the rock band is playing across the wide open hallway. Dancing to dual pianos can be challenging as there is no percussion and generally no base line to give a beat, though some songs can the followed nonetheless. Some of the performers in the piano bar are genuine rising stars, and here you will find the greatest variety of popular dance music. But it is difficult, and dancing here is high profile. You will get the feeling that you should not be dancing on the dance floor. But nobody will say anything. Dancing in the Rolling Stone Rock Room is possible on the comfortably large oval floor, which is about 8 meters at its widest and 4 or so at its narrowest. The genres of music are severely limited to HARD rock swing (east and west coast) with the occasional Cha Cha, or possibly adapted "high speed" rumba or perhaps a rare nightclub two step. The driving beat is monotonous, and the repertoire is exhausted after two or three nights. The volume, however, can be downright painful. Many guests complained. The crowd, most of whom seem not to be regular patrons of live music, are nonetheless enthusiastic and appreciate the hard rock favorites of their youth and may find the volume a compensation as well as an accelerant for hearing loss. Dancers range from 1960s freestylers, young weight shifters (mainly women in spike heels), a few genuine swing dancers, couples in warm embrace, and loners made embarrassingly bold by alcohol. The greatest opportunity for dancing to live music is in the BB King Blues Club with its very fine but over scrubbed 8x8 meter and padded hardwood floor. This floor is a gem and arguably one of the best at sea. The music here is a little more varied than the Rock Room. There is lots of blues and jazz improv of course, suitable especially for West coast swing, but also some East coast, with occasional cha cha, rumba, or nightclub two step. A night with one or two fox trots over the course of three sets is possible, but rare, and the dance floor, crowded with fired up free stylers in the early sets--most with little situational awareness and little inhibition--and is more likely to frustrate than please more serious dancers. Still everyone has a right to the dance floor, and not just dancers who know steps. Patrons who are tipsy and with sloshing wine glasses or beer bottles in hand are, sadly, a common sight. A grand old line like HAL might just remind you here of their parent company during some sets, though unaccompanied children are less common, but equally dangerous, as on Carnival. The less serious dancers tend to thin out in later sets. The singers are trained performers who frequently interrupt the music with rightside/leftside, complete-this-lyric, or stop-the-music-because-of-weak-response antics. It is a good show to be sure, but not so great for dancing. And, like all blues clubs, each performance will include at least one long piece of solo ad libs for each musician in the band, which is generally as undanceable as it is ubiquitous and too lengthy. This venue affords the most numerous and varied opportunities for dancers, but it couldn't lay claim—and HAL wants to do, to being a dance club. As the name implies it is a Blues Club, though ‘blues purists’ will have their own reservations. With the obvious exception of the cha cha, Latin music, regrettably, is for the most part absent in all these venues. Salsa, mambo, samba, meringue, and bolaro rather rare. Tango (and waltzes for that matter, and of both varieties) are on the endangered species list on this ship. Argentine tango, oddly given the line's promotion of South American cruises, is apparently extinct here. But, good news, the cruise director offered a morning lesson on the electric slide, and we did observe it performed twice and led by the members of the band on the dance floor to encourage participation. That, friends, was the sole dance lesson offered in over four weeks. This on the line that just three years ago sponsored ‘Dancing with the Stars’ on every cruise. Oh, how the mighty have fallen! There is a new CEO with a different demographic in mind, and you are not it. If you enjoy dancing, know a few steps, and especially if you recollect the very good dancing that used to be associated with this line, you will find these opportunities just tantalizing enough to disappoint. But all this is not at the core of our frustration; this has to be reserved for the dismissive attitude and trifling pretense to address our concerns from the line's Seattle management right down to on-board staff. This could be summed up as: "But we have music walk, what else could you want?" It is fine to make a conscious business decision to market to a different demographic, but suggesting otherwise and telling customers that certain pallatives are being implemented (even saying "fleetwide") and then failing to do so, is not. Here are some insights about the recorded dance music in dance venues when not in use. Music was played in the BB King area between sets, but it was almost nearly all of the very same genre that was performed there, though at a lower decibel level. And band members will often loudly rehearse over it rendering useless for dance purposes. "Ballroom" dance was scheduled a few times. Two afternoons on the first (10 day)cruise, none on the second, and once on the third. These opportunities were always at "back on board" time, right as guests are returning from excursions. These 45-minute sessions were however frequently interrupted by lengthy and repeated public announcements seeking missing passengers, the captain's daily report detailing exactly how he planned to maneuver away from the dock, through the channel, past the breakwater, past the lighthouse, through the waves, and out to sea with nonetheless appreciated weather information. This was typically turned over to the cruise director for the inevitable and the re-re-reiteration of when towel folding seminars, acupuncture clinics, jewelry sales, and game show events would be offered. Once an interruption occurred, the music totally stopped and the song and its genre (perhaps the only one of its type) were gone and the next melody was already in progress when it started up. Ballroom dancers could reasonably expect half a dozen songs. On one occasion the session listed in the on-line program did not happen as the space had been double booked for bingo. No rescheduling, no apology, just too bad. "But hey, we have bingo and Music Walk." Finally, there is the hopeful and welcome nightly opportunity called "Dancing to the Hits" with the DJ. You will have to stay up fairly late for this most nights, which may not be suitable if you have an early shore excursion or are over 50. The exact time varies, but 11:30 or 11:45 is typical. Requests are NOT accepted; in fact, the DJ told patrons that the playlist was set by the corporate office! There is a danceable mix of golden oldies from the 1960s, 70s, and 80s, lots of Motown, and a few standards from the “great American songbook.” A waltz or foxtrot may even slip in! On two occasions, when the band had the night off, "Dancing to the Hits" was scheduled for a welcome, convenient, and popular 10pm. Unfortunately, on BOTH occasions, after half a dozen songs, the ship's official paid "pub crawl" arrived at this final of its more than twenty stops. You can imagine the state of the participants by then. They were served their final tumblers of drinks and physically literally took over the dance floor for a guys vs girls dance contest. We tried to wait this out, but the literal writhing on the floor of this irresponsible bacchanal was too disturbing to endure. So it is recommended that if you attempt to dance when it happens at 10pm, that you be there at the start because it is not going to last very long and will soon degenerate into something like a college fraternity party. Holland American is a great traditional cruise line with many wonderful features. The staff is well-trained, eager to please, and always attentive. The dining, even in the complimentary venues, is first rate. The ship is new, well designed, and genuinely gorgeous. The itineraries are appealing and the excursions well planned and efficient. But this grand old line with a rich history of fine opportunities for dancers no longer affords them or seems to care about patrons who see them as part of the traditional cruise experience. So, if dance is important to you, think carefully about selecting this line. Read Less
Sail Date October 2019
We have cruised many times with Holland America and have had no complaints.This cruise left us disappointed. The cabin and dining room staff, namely Dudi, Eka, Allen, Hanif and Mohamad were excellent, along with Leslie and Ryan in the ... Read More
We have cruised many times with Holland America and have had no complaints.This cruise left us disappointed. The cabin and dining room staff, namely Dudi, Eka, Allen, Hanif and Mohamad were excellent, along with Leslie and Ryan in the Crows' Nest. Sam and Damian, pianists in Billboard, super. What was below our usual expectations; No Hand Gel, apart from Boarding and Casino. First time we have both been ill, bed bound for 2 days. No choice on tips and not mentioned in brochure with prices, Phone info only for Restaurants, Crows' Nest no atmosphere, very few people in, Ports of call booklet faded at bottom and told all similar, TV info on ports pathetic, not as informative as previous cruises, no repeat of talks, Show times inconvenient if on second dinner sitting, Theatre only has seats for a quarter of the guests. Having stated the above, we still like cruising with HM. Read Less
Sail Date October 2019
We picked this cruise because we were on the Koningsdam last year and had a great experience, plus we liked the itinerary. Here are the Pros and Cons...note that we are not drinkers so I cannot comment on anything related to that, ... Read More
We picked this cruise because we were on the Koningsdam last year and had a great experience, plus we liked the itinerary. Here are the Pros and Cons...note that we are not drinkers so I cannot comment on anything related to that, Pros: The ship was immaculate... hand washing machines on the Deck 9 dining room Friendly service and prompt in dining room and with cabin stewards. I did notice that any type of manager in the dining areas seemed surly and therefore not welcoming or really approachable. Lovely room....we just had an inside cabin and it was spacious with a large shower with sliding glass door. Itinerary was nice...good ports with a nice length of time. Food choices were pretty good although the well stocked salad bar on the first day lost several topping options the 2nd day thru the remainder of the cruise. Dining room service was prompt Nice pool deck area Cons: Activities were limited when at sea. There was an electrical issue with one of the music areas so that venue was closed 90% of the cruise. Music options were scarce and song choices repeated and became uninteresting. Upsell all the time....booked a relaxing spa time and was constantly pressed to buy them $100 creams. Entertainment is adequate but nothing special Excursions should be vetted more....one excursion to Bosnia required passenger seat to hand over passports (which as not noted in the brochure...only stated passport check). One passenger did not receive her passport back, which resulted in a long delay and a trip for her to the embassy, as passport was never recovered. Cruise Director was not very friendly...more on the sarcastic side, however the Asst. C.D., whose name is Voyja was extremely pleasant and interactive with all age groups! Even tho food was good...there was heaviness on East Indian cuisine as the head chef is of that ethnicity....I would’ve enjoyed more authentic local cuisine of the cruise ports. Ship lost all power and was adrift for about an hour.... although the Captain did regularly keep us informed. I would probably not choose this ship again for the above mentioned reasons and explore other cruise line options with better food and entertainment/activity options. Other cruisers seemed happy with the drink options .... they do have unsweetened iced tea and lemonade freely available and both were excellent. Read Less
Sail Date October 2019
This cruise was my second cruise in Europe, my third cruise with Holland America, but my first on the Koningsdam. We stayed one night in Rome before the cruise and one night after, both at the Starhotel Metropole which is less than ... Read More
This cruise was my second cruise in Europe, my third cruise with Holland America, but my first on the Koningsdam. We stayed one night in Rome before the cruise and one night after, both at the Starhotel Metropole which is less than ten minutes’ walk from Termini station, a location very convenient for transfers to and from the airport as well as the cruise port in Civitavecchia as we did both independently by train. A week or so before the cruise we got an email from Holland America indicating that they would like us to arrive at the cruise port at 3:00 pm. We had been planning to arrive a couple hours earlier, but we took them at their word and took the 12:42 train from Termini to Civitavecchia and were on board by about 2:45. When I bought the tickets I selected on the machine that I was going to Civitavecchia Port and therefore bought the ticket for the train and also for the PortLink bus without really intending to, but that made it very convenient when we arrived in Civitavecchia as we did not have to find someone to buy bus tickets from or walk the mile to Largo della Pace. Upon arrival at Largo della Pace you are immediately put on a shuttle to your ship; at ship side there is a temporary building/tent where check-in takes place. Check in was very quick they did not even want to see our boarding documents just our passports then they took our picture gave us our ship card and we were on our way. The Koningsdam is one of the largest in the Holland America fleet but it generally did not feel overly crowded or full. I did not love the layout of the ship, decks 10 through 12 were confusing and difficult to navigate, you could not get from one part to another without going down or up to another deck. This ship does still have the classic full promenade deck, perhaps my favorite thing about Holland America ships, such a nice place to take a stroll. We had anytime dining and walked in each night without a reservation between 5:15 (when the restaurant opened) and 6:00, although there was more of a push to have people reserve on this cruise than I have experienced in the past. I was a little bit disappointed that the dining hosts did not seem to recognize us any better on the 13th night than on the second night of the cruise. There was more sales pressure in the dining room than from previous cruise with waiters trying to get you to purchase the extra cost menu items (as well as an annoying extra page inserted into the menu), and I did not appreciate this, it felt beneath the dignity I usually associate with Holland America. We dined one night at Tamarind, my first try at a specialty restaurant. The food and service were very good, but I have mixed feelings about whether the surcharge was worth it. We attended a couple entertainment options on this cruise. The World Stage as others have commented is not as roomy as expected for a ship of this size and there are long, long rows of seats without an aisle which makes some of the seats hard to get to. On the first evening in Athens a local music/ dance group was brought onboard and they were quite good and we were able to get a seat, although we arrived a little bit late, probably because many passengers were enjoying an evening on shore. I was very disappointed that Lincoln Center Stage shared space with BB Kings on this ship as it meant that most evenings they only performed during the early evening whilst we were having dinner and only had evening performances on the BB Kings nights off, but we managed to catch one of those evenings and enjoyed it very much. We also loved the Ask the Captain event on the second sea day our captain was funny and informative, a very entertaining man. We had a change of itinerary just before sailing. We were originally scheduled to go first to Mykonos then Kusadasi and those two ports of call were switched which led to a two and a half hour earlier departure from Athens as well. I am not sure everyone got that message considering the number of names called out that evening at sail away time. We chose self disembarkation and walked off the ship with our luggage at about 7:30 am past a phalanx of taxi/bus companies trying to sell us a transfer to the airport or Rome and took the portlink bus back to the train station and the train back to Rome. Read Less
Sail Date October 2019
A travel agent booked our group. Itinerary was interesting but the rest of the experience was below expectations, especially at the price point of $4599 for 8 nights! The ship has definitely seen better days. Far from a Superior or Luxury ... Read More
A travel agent booked our group. Itinerary was interesting but the rest of the experience was below expectations, especially at the price point of $4599 for 8 nights! The ship has definitely seen better days. Far from a Superior or Luxury trip. Few amenities. Underwhelming entertainment. Port lectures short on history and mainly a sales tool. Dinners even in the specialty restaurants were mediocre and there never seemed to be enough staff. Rarely did everyone at the table get the correct order or the meat done as ordered, often sent back. And good luck flagging a waiter down if you needed anything. Our cabin had lots of storage but electronics/tv quite out of date. Few channels and you had to rent a dvd to watch a movie. Music consisted of a dock for your phone or I pod but our newer I phones were not compatible. We had a superior ocean views with 2 portholes. Not a lot of light. Shore excursions appeared good, if expensive. WiFi charged for a spotty. All in all not impressed and would not take again. Read Less
Sail Date October 2019
We chose this cruise because of the phenomenal itinerary and price. Service on board was fantastic and ports were amazing! We really enjoyed the Grand Pacific dining room, everywhere you went onboard staff was friendly and helpful. The ... Read More
We chose this cruise because of the phenomenal itinerary and price. Service on board was fantastic and ports were amazing! We really enjoyed the Grand Pacific dining room, everywhere you went onboard staff was friendly and helpful. The benefit of travelling at night and waking up in a new place to explore was great. The shore excursions were well run and good value. There was something to do onboard every moment of the day if you wanted. Our room was so we'll set up and didn't feel small or crowded at all. The service staff are all efficient and friendly, I felt like a queen. The food was delicious and plentiful and you could get a snack or drink pretty well anywhere you went on the ship. There was entertainment happening in multiple places most of the time and the evening entertainment was excellent. We had an amazing time and would definitely cruise with Norwegian again!! Read Less
Sail Date October 2019
Recommended by a friend. We enjoyed the cruise itinerary and the opportunities to visit some beautiful historical sites. The food options on board were good. We especially enjoyed the Grand Pacific Dining Room. The menu varied each ... Read More
Recommended by a friend. We enjoyed the cruise itinerary and the opportunities to visit some beautiful historical sites. The food options on board were good. We especially enjoyed the Grand Pacific Dining Room. The menu varied each day and the portion sizes were perfect. Service was great, the food was beautifully presented and deliciously prepared. The embarkation and disembarkation went very smoothly every day. Many options available for shore excursions. We saw a lot of beautiful, historic sites. The staff was very friendly, cheerful, helpful, and accommodating. The room was kept impeccably clean several times a day. I would have enjoyed a heated pool better than the ambient temperature of the salt-water pool, especially after a busy day on shore to have a nice relaxing swim. This could have been affected by the time of year, being early autumn. I would be glad to take this cruise line again in the future. Read Less
Sail Date October 2019
This cruise was chosen for the itenery. The staff were all excellent. The entertainment was 5 stars. We were not impressed with dinner choices in main dining room. The picture is of Santorini, the most scenic of all the ports. Taken ... Read More
This cruise was chosen for the itenery. The staff were all excellent. The entertainment was 5 stars. We were not impressed with dinner choices in main dining room. The picture is of Santorini, the most scenic of all the ports. Taken from Jade. The embarkation and debarkation went smoothly. We took the fast train from the port of Civitavecchia to Rome. Spent three days exploring Rome and sights after the cruise. The collision was crowded and every place we went was filled with tourists. We got the three day pass to ride metro and buses. Also the fast pass the enter the Vatican and systine Chapel. Everywhere we went it was a hugs amount of walking. All the Italians were friendly and helpful, when we ask for directions in English. Some spoke English and others didn't. We speak Spanish also and found they understand Spanish as many words are similar. Personally we found Rome to be quite hectic and lots of traffic. Everyone was in a hurry. Seems like they are stressed out, too much! The metro (subway) at times was packed and I felt clostrofoblc. None of the younger people get up and let older ones sit down. I am glad we went to Rome, however may not go back. I think going to Tuscany and staying there for a while would be nice. Read Less
Sail Date October 2019
We chose this cruise for the itinerary and time of year. We have cruised on Viking ocean cruises and the Windstar cruises; Norwegian is less expensive and we now know you get what you pay for. Our room was near the trash compactor/waste ... Read More
We chose this cruise for the itinerary and time of year. We have cruised on Viking ocean cruises and the Windstar cruises; Norwegian is less expensive and we now know you get what you pay for. Our room was near the trash compactor/waste machine and there was a constant banging sound all night long. Norwegian has no business selling cabins that make it impossible to sleep. After four nights of no sleep we were finally moved to another cabin and the ensuing packing up and moving was a pain, but was worth it for a peaceful night. The food was mediocre and there was only one specialty restaurant, Cagney's,that was worth the money. On one occasion we had a very short time in port; we rose early to get off for the maximum amount of time shore, but were told we had to wait to disembark because "premium" members were given the early disembarkation. This is no way to treat people who have paid for a cruise. We will not be returning customers. Read Less
Sail Date October 2019
Good itinerary and reasonable price! Food was rather ordinary. No special nights like they have on other cruise lines. One night food was so bad ( rubber chicken) that I just refused to eat it. Ship was somewhat tired in many areas. ... Read More
Good itinerary and reasonable price! Food was rather ordinary. No special nights like they have on other cruise lines. One night food was so bad ( rubber chicken) that I just refused to eat it. Ship was somewhat tired in many areas. Service in the dining room and bars was terrific. Room service was below par. Washroom dirty when we checked in and we never really had communication with our steward. He neglected to report the lights out in our washroom and we had to report it twice more to get something done. Would think twice before cruising with Norwegian again even with their good price. Nice to be on a somewhat smaller ship but this one needs to be refurbished. Shore excursions were fairly good , but you can usually do better by arranging your own through web pages etc. All in all I would call this a satisfactory but not great cruise which was saved by the great itinerary. Read Less
Sail Date October 2019

Find a Cruise

Easily compare prices from multiple sites with one click