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1 Helpful Vote
Sail Date: October 2018
My wife Coby and I chose this transatlantic cruise to celebrate our retirement and take a journey we've never taken before. Some highlights. Booked directly through Celebrity including Celebrity Air flight from Ft. Lauderdale ... Read More
My wife Coby and I chose this transatlantic cruise to celebrate our retirement and take a journey we've never taken before. Some highlights. Booked directly through Celebrity including Celebrity Air flight from Ft. Lauderdale to Charlotte to Rome. Couldn't have been looked after better. Greater by two Celebrity reps before we cleared customs who immediately took over looked after our baggage and got us on the bus to Civvitavchia. The food service staff and the condition of the vessel met all our expectations. We particularly enjoyed the ports itinerary. The entertainment was first rate. Taking advantage of the Persian Garden is an absolute must on these Solstice ships. Our servers in the main dining room and the Porch were were all absolutely the best. Our Captain was incredibly impressive with his mixture of humor and dedication to his duty as Master. We were delighted by the way we were received and acknowledged as Elite Captains Club Members. We have taken all our crises with Celebrity and this voyage confirmed our decision to make the line our first and only choice. Our stateroom on deck 6 forward had a delightful veranda where we took our breakfast every day. Overall we found all the staff delightful who were all a paradigm of politeness and dedicated to making our experience memorable. We always recommend Celebrity As always a topnotch well managed operation Coby & Jonathan Booth Read Less
Sail Date: October 2018
We cruised on Celebrity Millenium 10+ years ago and still remember the outstanding experience. We anticipated the same high quality service level and entertainment existed today, alas not. The nightly shows in the theater were fair -- ... Read More
We cruised on Celebrity Millenium 10+ years ago and still remember the outstanding experience. We anticipated the same high quality service level and entertainment existed today, alas not. The nightly shows in the theater were fair -- the ship's cast of singers (Broken Strings show) and show guests (We3Vocal, Divalution (Lauren Tidbit was the only good singer), Gid Pool). The ship's cast was energetic and the aerial acrobatics were amazing. Unfortunately, the singing was fair. Dominick Allen's singing was horrible - out of tune, pitchy, flat. The best show/guest was comedian Ed Regine. Phil Lewis as Phil Collins was stellar as was Ben Mills. The podium talks in the mornings were a treat, especially Melinda Bates. The matinee shows during the day is a good offering but were really no better than the show from the previous night. The house band was superb! Late night shows (Frisk Feud, Liar's Club) were excellent! Other singers and acts throughout the ship (Take 5) were good. A dietary restriction (dairy allergy) existed in our party which was communicated to staff at Lawn Club, Blu and Ocean Cafe (buffet) the first time dining in each. Since we ate at Lawn Club for dinner the first night, the individual made a note in our account (no dairy or garlic). However, that notation was not viewed by staff at Blu as we had to re-tell them again. Due to Celebrity staff's miscommunication of pre-ordering lunch, some lunchtime meals were not served or took an extended amount of time (20-45 minutes, the latter being on 11/01/2018 when the lunch order was simply cooked fish on a bed of salad greens). I even inquired a second time on the status of lunch and staff replied "it's coming." Lunch this day was delivered 45 minutes after initial check-in at Ocean Cafe. Celebrity Staff apologized for the mishap while patiently waiting in Ocean Cafe. It took 4 days for things to be worked out whereupon lunch service improved - took 4 days for a process to be defined which we strictly followed going forward. Fortunately, no further mishaps occurred requiring the need to speak with a ship's officer. Both Chef Raynold and Pastry Chef Sherin are excellent, especially preparing dairy-free meals and deserts. When ordering a specialty dinner package at Murano, upon going to Lawn Club to book a dinner for later in the sailing, it could not be found. Fortunately we were not charged extra. It was frustrating internal systems are not talking to each other or updating timely. Food on the boat was tasty for every meal eaten on board. While Blu offered light entrees at dinner, Aqua Spa Cafe offered light dishes at lunch. The salad and soba noodles were excellent! Sushi was great! It was a treat to experience Taj X one night at Sushi on 5. Since this was an Indian cuisine experience, Indian Beer should have been offered. Activities were posted in the daily itinerary and on a board at Guest Relations. Because each method draws its own audience, all daily items posted on the board at Guest Relations should have also been included in the daily agenda. As a participant, the LGBTQ social was moved two times without notice. This was confirmed because I took a photo as a reminder of the location (Martini Bar) and time the first day, only to see a different location (World Class Bar) when checking the board again. This was only discovered checking the board at Guest Relations at different times - not until Day 12 was the social published in the agenda. Posting all activities (for that day or daily occurrence) in the agenda all staterooms receive is best. On a related note, a small World Class Bar sign exists on the wall at the bar, but there is no World Class Bar listing on any board in hallways or outside an elevator bank(s). I had to ask Guest Relations two times for the location because I bypassed it for two days. We enjoyed activities offered on board (Nacho's dance classes in the morning, pool volleyball (guests vs. guests, guests vs. crew), Thriller dance class, Apple device classes/tutorials, cooking demonstrations). The Thriller dance class was fun to prepare for Halloween night. The foyer staircase and Ocean Cafe were decorated nicely and guests were encouraged to dress up. A costume parade would have been even better - start at Opus, walk to Reflection Theater, go down one floor, then end at Grand Foyer. DJ Gio played good tunes and mixes at the martini bar in the evenings and the bartenders at martini bar were animated making drinks, especially the evening of pouring several martinis from several shakers at one time. Some assistant/waiters in Blu were very attentive to us. The ship was elegant, clean, and well maintained. The glass elevators were very cool in the center portion of the ship. We spent a lot of time on the pool deck and in the solarium. I remember the Millenium's Solarium pool had metal bars in the pool for guests to sit/lean on - that was missing from this pool. The stateroom was always made up nicely by Wardan. He kept our quarters clean and tidy. He was attentive to our needs and personable when passing him in the hallway. Instead of Do Not Disturb signs, which easily fall off door handles, the rotating dial outside the stateroom telling the stateroom attendant service needed would have been better: Do Not Disturb, Make Up Cabin, Turn Down. A pleasant surprise was the light in the stateroom's bathroom did not fully turn off, but became a night-light. That was great - for those of us who get up in the middle of the night. The Captain was the best. He participated in the late night show Liar's Club. His daily morning announcements were hilarious and he met with guests while in public. Definitely a star! Went to Sky Lounge for Bandioke -- this was very clever and fortunately had a good turnout and guest singers. It was this night I attempted to order a Virgo drink from the lounge menu. The bartender told me the bar was out of some ingredients and could not make it. At World Class Bar another night, I ordered Strawberry Fields from this bar's menu. Bartender advised the drink is no longer made with egg white because of guest's intolerance, yet the menu clearly listed his ingredient, a reason I wanted to try this drink. For guests like us who did not purchase the drink package, Celebrity lost revenue. These mishaps deteriorate our experience on the Reflection and with Celebrity Cruises. We booked Aqua Class to experience light dining and hoped service level in the dining room would be more attentive. Consistently, this was not the case. It took 2 days for restaurant Maitre'D and Assistant Maitre'D to open up to us (they were so focused on the job and not guest experience) which left a bad first impression. Fortunately, as cruise went on, they became more personable and conversational. Staff were busy serving and clearing tables, but consistently we observed inefficiencies. At Blu and restaurants throughout the ship (Lawn Club, Tuscan), food would be delivered to our table correctly, but placed in front of the wrong person. This boat was understaffed (on 10/31/2018 at Ocean Cafe, took 20 minutes for tables at 2-3pm to be cleared by staff on the back deck, on 11/01/2018 while eating dinner at Tuscan service was very slow - had to request water glasses be filled twice and the wine order took 10 minutes to arrive at the table) and under-trained. We heard from guests and staff throughout the cruise, many staff were pulled off Reflection to prepare for Celebrity Edge - this showed and certainly contributed to our less than highly satisfied experience. Quality was not the same as prior Celebrity Cruise. As experienced mariners with NCL Cruises, we truly had high hopes for Celebrity to deliver in all areas. We have even stayed in NCL's Haven class (on mega-ships - MS Escape) and felt Celebrity's Aqua Class would offer equivalent food and service levels. Unfortunately that was not the case. Consistently, service performance on this Celebrity cruise under-performed. With Celebrity striving to provide the best vacation possible, it fell short. While the cruise was enjoyable, no positive changes were made in our lives as guests. Read Less
8 Helpful Votes
Sail Date: October 2018
This was our second cruise on the Celebrity Reflection but our first Transatlantic crossing. We were in a balcony cabin on Deck 8. The ship itself is already several years old but it could have been brand new; it is very well kept and ... Read More
This was our second cruise on the Celebrity Reflection but our first Transatlantic crossing. We were in a balcony cabin on Deck 8. The ship itself is already several years old but it could have been brand new; it is very well kept and spotlessly clean. Because it was a 14 night cruise in October, the passengers seemed to be mostly retired, in their 60s and older. There were virtually no children aboard. (That’s not a complaint.) As you might expect on a Celebrity cruise, the crew could not have been friendlier, more helpful or more gracious, whether at the popular Martini Bar or select dining in the Opus restaurant on Deck 4, or the Oceanview Cafe on Deck 14, or the Fitness Center on Deck 12, the places I frequented the most. The service was superb. Our cabin steward was beyond superb. The food was not simply good, it was very good. At many meals it was nothing short of spectacular. Say what you will about Celebrity, you will not leave their ships hungry. Also, in a very generous gesture, and as a reflection (so to speak) of Celebrity’s appreciation for returning customers like us, as Captain’s Club members with Elite status Celebrity bought us drinks every night until 7:30 PM (except for the evening of embarkation), so my bar bill was very low. In the very subjective category of theatrical entertainment, I do not give Celebrity high marks. My wife and her girlfriend went to all the performances and were not terribly impressed. I went to three shows featuring comedians; only two were funny. We had dined in most of the specialty for-fee restaurants before, but they are now outrageously expensive and in my opinion not worth the price, certainly not when compared to the plentiful and multiple very high quality “for-free” dining venues. At the beginning of the cruise the ship stopped in the Spanish ports of Barcelona, Cartagena and Malaga. We were blessed with beautiful weather and had booked half-day tours through Celebrity which we found informative and fairly priced with guides who were interesting and easy to understand. It rained during our final stop in Tenerife and Celebrity was kind enough to refund a portion of the supposedly scenic excursion cost. The weather during the crossing was generally good with only two instances of rough seas. The temperatures were cool and comfortable until we neared the Florida heat the last two days of the cruise. Because there are plenty of sea days on a crossing, my wife, the Queen of Mah Jongg, was able to find a group of girls and played with them every afternoon. I occupied myself with a good book and time in the gym, but the cruise director did a fine job of organizing all kinds of activities for passengers with other interests. The bottom line is that we loved this cruise so much that while on board we booked another crossing for next year, leaving from Barcelona exactly a year to the day after this cruise ended in Ft. Lauderdale. We even reserved the same cabin, and asked Celebrity to simply let us keep our clothes in our closet and drawers so packing for next year will be easier. That’s a joke, by the way, but the rest of my review is serious and sincere. Read Less
4 Helpful Votes
Sail Date: October 2018
We chose this cruise because we have done several transatlantics and really enjoyed them. We flew to Rome 2 days early and stayed at the Hotel Diocleziano. We chose this hotel as it is located near Teremini Train Station as we took the ... Read More
We chose this cruise because we have done several transatlantics and really enjoyed them. We flew to Rome 2 days early and stayed at the Hotel Diocleziano. We chose this hotel as it is located near Teremini Train Station as we took the train to the port. We had been to Rome several times so we just did our own thing. Really enjoyed outdoor cafes and restaurants. The train to Civitavecchia is about an hour ride and costs about 6 euros. The trains are very frequent almost every hour. You can buy your ticket at a kiosk and then to the track. There is staff to advise the track but then there is no one to help you. Our train was on Track 29 and we had to walk all the way down to Track 24 and then cross over to another track. The signage was lacking and no conductor available at the track. I asked a passenger who told me this was the train to Civiavecchia. Never saw a conductor to collect our ticket. Don't buy first class ticket as there is no one to direct you to those cars. The trains are double deckers so if you have issues with luggage and stairs this isn't a good option. Also, at Civitavecchia the elevator was working so we needed to carry luggage down stairs and then up stairs. Took cab to the ship for 5 euros per person. Embarkation - No issues and you when come on board you are handed sparking wine. Nice touch. Ship is lovely. We had a balcony room on the 6th floor. Plenty of space, the bathroom seemed larger than others we have had. Room attendent was wonderful. Very helpful and accomdating. Dining - I thought the buffet had good variety each day. I saw complaints about this with other reviewers but I didn't find that. We did lunch in the restauant on several days but the menu was quite limited and the food was sometimes cool. Evening dinners were very good. We did one speciality restaurant, the Lawn Grill, and it was excellent. Veal chop was outstanding. Overall, we thought the food was one of the best that we experienced on a cruise. On the 7th floor there is an area called the Hidaway which had a coffee and tea station. It was easy access for us as we were on the 6th floor. Entertainment - The shows that I attended were excellent. They were mostly singers with live orchestra. There were enrichment programs that were informative and enjoyable.There were plenty of activities if you chose to participate. I just relaxed and read on our balcony. Ports Barcelona - we took 4 hour tour of the city thru the cruise line as we had never been to the city before. I wouldn't recomend this as there were too many people on the tour. If you want to go it alone, for 5 euros you can take the shuttle into town or you can take a taxi. The famous church sagrada familia is something to see. You can buy your tickets on line and take a taxi to the venue. Cartegena - lovely small city - we took 4 hour tour but again I think the best sites to see is the Roman Theater and the shopping districts which you can do on your own. Malaga - Took atour of the city with tapas which was a waste of time. The tapas were terrible and I think we could have done this on our own. Tenerife- We took tour to the volcano and really enjoyed it. We went up 7500 feet and it was cloudy, cold and raining so on our way up we couldn't see much but then we to the crater which was magnificent. Fellow passengers - The passengers are older and some are very fral.. They are very well traveled and interesting for the most part. Some we rude and entittled. Loved the martini bar show. Lots of fun watching the bartenders pour 18 martinis at once. Disembarkation- We walked off with our luggage. Easy, no crowds and took cab to airport. All in all it was a great cruise. Only negative, 7 sea days were too much for me. Read Less
Sail Date: October 2018
You know, the thing is that we have been floating on this ship for over 3 weeks now.. with the best Captain, the best staff, pretty good food, an nice suite on the 12 th floor. Love it.. but...but.. there is just one big thing that ... Read More
You know, the thing is that we have been floating on this ship for over 3 weeks now.. with the best Captain, the best staff, pretty good food, an nice suite on the 12 th floor. Love it.. but...but.. there is just one big thing that gnaws on me daily. The Guy in charge of movies, sports etc. on tv. So get this, 70% or more of the 3000 cruisers are from US. It is the middle of the football season. They have espn 1 & 2 and... and an extra sports channel. Today is Saturday 3rd of November , and it is no different than last Saturday or the sat. prior. ESPN Showing the Michigan game, ESPN 2 showing Crickett, extra sports channel showing another soccer game from Europe, as if the 3 other European channels is not enough. I complained, and the guy in charge said he just got in from India ( thus, Crickett.?) and said he would work on it. Nothing. Same guy in charge of movies. There are 5 movies available free on demand, and guess what he plays in the movies downstairs, either cartoons or any of the 5 above. So it’s all about us buying old..on demand... movies at 15 bucks that are free at home on HBO. What I’m saying here is that the entertainment via TV is old, stale as the 10 year old tv resolution. Charge me more in my ticket, but serve me something in a new, clear medium. Outside of this, the ship is good. Even our Indian Head Chef. I do question if there really is a Tandoori oven, oh, but I digress..Like it ...as a good upper middle cruise option. Recommendation......get an American in charge of video.. when you do a rehab..buy some modern flat screens. So, childish as we sports fans are, and not that I am glued to the TV more than 6 hours per week, just want to point out this one small, to most, an insignificant side note. However, this is enough to drop the rating. You know, it’s the little things, etc. Like I said, Suite is great, Imade, our cabin steward was meticulous, always on the job. Got us a fan for the suite. It is obvious that all these cruise lines use specialty dining, as added revenue. We pay for cruise but they charge us 100 bucks plus service charge just to have dinner at Murano’s for example. Alcohol is extra. The Master ( infamous Captain) is the best. Gives feeling of safety with a flair of a stand up comic. A French Chef would have been desirable. Not a big fan of pseudo tandoori cooked Indian Cuisine. No garlic nan bread for instance. How about a specialty Indian restaurant? Park the master chef there. Read Less
Sail Date: October 2018
The itinerary was the main draw for me. That is why I was so disappointed the we missed Rhodes. I realize w a man overboard situation compromises are necessary , but offering a second tour AT NIGHT with nothing opened an limited ... Read More
The itinerary was the main draw for me. That is why I was so disappointed the we missed Rhodes. I realize w a man overboard situation compromises are necessary , but offering a second tour AT NIGHT with nothing opened an limited lighting was not really adequate ( and they threw in a dinner at a Rhodes restaurant for more than the original tour) Obviously it was done to fulfil the obligation of going to Rhodes so guests could not complain and ask for compensation. I was not really that impressed w the main dining room OPUS. The staff r great work very hard the food was good but not great, after I'd heard so many raves for Celebrity's food -disappointed. Only 2- 3 dinners were really notable the rest were adequate or on one night really subpar. The Oceanview cafe often was as good or better. The entertainment was pretty good. The dancers/acrobats are very talented and do an excellent job w the space and choreography they have been given. The singers also shine particularly in a substitute show they put on as the comic that was supposed to perform was stuck on Rhodes. Particularly enjoyed the song selection, not your typical Broadway medley. They need to plan more for alternate activities when a situation occurs that prevents the itinerary being fulfilled. Loved the Persian Garden- took the trip duration pass and used it almost daily The sauna's and cold room and that relaxing heated tile bench. The tours we organized ourselves were at least as good and on 2 occasions ( Pompei and the Acropolis better) Would not go again as I would prefer more in depth exploration next time I go, but got a distinct taste for what would interest me Read Less
3 Helpful Votes
Sail Date: October 2018
Let's start with the positives: Cabin clean and attendant excellent Dining room staff terrific attentive and great range of food found no need to eat at additional charges restaurants Pool area no problem in finding seating. ... Read More
Let's start with the positives: Cabin clean and attendant excellent Dining room staff terrific attentive and great range of food found no need to eat at additional charges restaurants Pool area no problem in finding seating. Ports of call -great itinery and easy to master on your own Both embarkation and disembarkation simple The negatives: Celebrity appear to be saving money with their shows! There are no Broadway musicals but rather it seems they have written their own story. Eg prince meets princess etc. No plot to follow just random often unknown songs! At sea days had minimal activities. The decision to show the one and only movie at 11 pm was ridiculous. Focus seemed to be on money with charges on many activities . In summary have seen a decline in the cruise experience and will definitely look at other companies for our next trip. As you can see lots of positives but also negatives which need to be addressed. Read Less
Sail Date: October 2018
We were on the Celebrity Reflection 10 day Italy & Greece Tour.We had a Stateroom with Balcony on the 9th Deck. We found nearly everything about the cruise to be really good. The service, from ALL staff was friendly and ... Read More
We were on the Celebrity Reflection 10 day Italy & Greece Tour.We had a Stateroom with Balcony on the 9th Deck. We found nearly everything about the cruise to be really good. The service, from ALL staff was friendly and courteous. They all give you the impression they ENJOY doing their job. The standard of food & service in the Opus Restaurant was superb. We did not bother eating in any of the Speciality Restaurants (despite the strong sales pressures) The choice and standard of food in the Oceanview Restaurant was brilliant. We ate there everyday (apart from 1) for breakfast & lunch. Bewildering choice of eggs etc. Beware attempting just to have a salad for lunch - you are tempted with Indian, Chinese, English,American,Pizzas etc. All of good quality. Our room was spacious, clean & tidy. We had breakfast served in the room 1 day. Lovely to sit on the balcony eating scrambled eggs.... Shame about the tea being cold. We tried room service for morning tea but the water was always luke warm. Good shows, good variety of artists. Embarkation and disembarkation - well organised. Did not use Celebrity Excursions - preferred to make our own arrangements. Only 1 gripe - we loved sitting on deck watching the ship sail in/out port. Spoilt by the large number of people smoking. Would I use Celebrity again? - definitely! Read Less
Sail Date: October 2018
We have sailed with Celebrity about 17 times. We've also sailed with Princess, Royal Caribbean, and other lines, but Celebrity has been our favorite. The public rooms are spotless and beautiful. The Ocean Grill had many options and ... Read More
We have sailed with Celebrity about 17 times. We've also sailed with Princess, Royal Caribbean, and other lines, but Celebrity has been our favorite. The public rooms are spotless and beautiful. The Ocean Grill had many options and much variety, which we enjoyed. The Opus Dining Room served good food as well, although the last evening the service was exceptionally slow and we didn't finish our meal until 10:15 PM, which was too late. We will not get the late seating again. We enjoyed the music, entertainment, and ports. Celebrity really takes care of its guests. Returning from the ports, weary guests were greeted by employees handing out cucumber water and cold towels. Embarkation and debarkation were a breeze, and the final transfer on the bus to Rome made our lives so much easier than getting a taxi and hauling our luggage to the train to the airport in Rome. Things have certainly changed since our earlier cruises on Celebrity, where the dining room served the many courses separately (salads, soups, entrees, etc). We used to get a beautifully illustrated, large parchment menu listing the choices. Formal night was truly formal. Now there is only one formal night and the dress ranged from evening gowns and tuxedos to couples wearing jeans. The dress code should really be enforced or formal night should just be eliminated.The selection of tv channels was very poor; that is one improvement Celebrity should make. The meals were good, but absolutely no comparison to the meals under Chef Michel Roux. Those were outstanding, memorable meals and exquisite desserts. Costs go up and times change. Overall we had an excellent experience on the Reflection and look forward to our next cruise. Read Less
2 Helpful Votes
Sail Date: October 2018
This particular sailing was way too busy. The first two days of the cruise were sea days but after that, it was port after port after port. A saving grace was an overnight in Barcelona. I just wished the overnight was in La Spezia. The ... Read More
This particular sailing was way too busy. The first two days of the cruise were sea days but after that, it was port after port after port. A saving grace was an overnight in Barcelona. I just wished the overnight was in La Spezia. The itinerary was a big blur as I tried to look back. * I booked a Suite Class room directly through CelebrityCruises.com. The website indicated in-suite espresso. I was expecting an espresso/cappuccino machine as NCL provides in suites; to my disappointment, I walked into a rather bare room - no plush amenities. The bathroom had a nice jetted tub, but no bath sheet. In fact, the towels were small and very worn. When I come out of a hot bath, I like to wrap myself in a plush bath sheet. The bedding was standard and probably no different from the Veranda and lower staterooms. I have booked Aqua Class many times in the past and bedding and linens were much more plush; perhaps I should have booked Aqua Class on this cruise. * Suite Class has their own dining room, Luminae as well as a private club, Michael's. Both venues are wonderful in that there are no crowds. The staff are very attentive and really get to know their passengers' likes and preferences. Luminae offers great food and allows you to order from the Aqua Class dining room (Blu) or the Main Dining room increasing your options - I truly liked that! * The entertainment provided by the ship's production cast seemed amateurish; the singing sounded out of tune. However, the last performance, "Elysium," had great choreography. Guest performers were a little better. I always enjoy a hypnotist! * We did a ship's excursion in Ibiza to Can Marca Caves and D'Alt. It was a 4.5 hour tour which went past 13:30. Nice tour of the caves and Old Village but for it to go that long, time should have been set aside for lunch. The tour provided no down time. * The Reflection is a beautiful ship that is impeccably maintained. It's a very clean ship with a wonderful crew. For what Celebrity offers to Suite Class passengers is lacking and definitely not worth the money. There should be more pools and a thelasso therapy pool for a ship this large. There are way too many passengers and not enough things to do. Read Less
Celebrity Reflection Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates 4.0 0.0

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