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3 Regent Seven Seas San Francisco Cruise Reviews

Having enjoyed previous cruises with this company we had high expectations but were disappointed. Superficially everything looked good but quality was not deep. We saw steaks sent back in the steak speciality restaurant, some staff ... Read More
Having enjoyed previous cruises with this company we had high expectations but were disappointed. Superficially everything looked good but quality was not deep. We saw steaks sent back in the steak speciality restaurant, some staff struggled with The English language, we saw the captain once only, on his rapid multi-deck 15 minute walk, ship's officers never hosted dinners, one usually needed to seek service rather than be offered it, wine sommeliers did not seem qualified. All these points are minor but cumulative and no where near the previous standard we experienced. Menus were good and the range of food offered was good but less than we previously enjoyed. We thought a thorough cost reduction program had been conducted to reduce expenditures across the board. I would have to downgrade Mariner to 3 or 4 star cruise, not the 6 star I paid for. The only exceptions were cabin staff and guest lecturers who were excellent and met our expectations. Read Less
Sail Date September 2016
It began the second day! The first day regent put us up in is after the most inappropriate hotel in San Francisco, the tiny, quaint Mark Hopkins Intercontinental; queue 35 minutes for a seat at breakfast and sleeping in a bed with a lumpy ... Read More
It began the second day! The first day regent put us up in is after the most inappropriate hotel in San Francisco, the tiny, quaint Mark Hopkins Intercontinental; queue 35 minutes for a seat at breakfast and sleeping in a bed with a lumpy mattress. Formal night; gold star points - up to four items of clothing pressed gratis. Yes, please. A pair of shorts, a dress and one gentleman's' suit (jacket and trousers). Promised to be due back in our suite by 3pm, still waiting at 6.30pm. Finally ironed articles arrive back. A suit; the wrong colour,two sizes too bigwith top-stitched lapels and outer pockets. Not my husband's suit. Call room service to sort out. They swore it was the same suit we sent out. After the general manager of the cruise as good as called my husband a liar (a 100+ night cruiser on Regent) there was nowhere to go. The Captain heard of the fracas and intervened. Back to the General Manager who complained we'd gone over his head (he refused us a lost and found confirmation for insurance purposes until we were to disembark 3 weeks later). We write to Regent Head Office. Our email is confirmed with a 'we will respond to your communication within the next 3 weeks'. Six months later we're still waiting to hear from the illustrious cruise company. The only 'luxury' aspect to this cruise was the dining. Excellent as always. Restaurant staff faultless. An old cigarette butt, probably having blown in from outside, remained in a corner on the floor of our cabin for two weeks. Fruit was not replaced until it was fermenting. Housekeeping was a hit and miss affair. Ports of call were skipped due to a 'hurricane'. Mexico has an abundance of beautiful ports to choose from even when we shifted course to avoid the weather. No, we went to a Mayan archeological site that didn't actually have the original ruins but concrete imitations of what they would have looked like. The other port was in a city (we'd never heard of) where the town was undergoing a new stormwater drainage construction and walking through the town involved climbing over mounds of dirt and open drains. Another 'excusion' on bus took us through a city where we disembarked for a walking around the shops. Back on the bus we were going nowhere. The bus driver had backed into the local Chief of Police's car and the local constabulary were doing their best to put him under arrest. Not possible for Navigator to get us back to cruise terminal so we waited over an hour in the bus baking in midday sun. It got worse and I won't take any more of your time. However we'd already booked two more cruises for 2014. Cancelling them wasn't feasible. Surely things could only improve after this circus?   Read Less
Sail Date June 2014
This is our second cruise on the Navigator. We had some housekeeping problems on the first cruise but everything else was good so we decided to try it again. Embarkation was fairly simple and after having a glass of champagne our room ... Read More
This is our second cruise on the Navigator. We had some housekeeping problems on the first cruise but everything else was good so we decided to try it again. Embarkation was fairly simple and after having a glass of champagne our room was ready. Public rooms were nice and we really liked the library/computer area. The carpets throughout the ship needed replacing. Our suite had fresh flowers and was very clean. Our butler and steward were the best you could have and a credit to the ship but throughout our entire 11 days we had to call maintenance many times to fix the doorbell, toilet, shower for no hot water and door that kept flying open and broken balcony that rattled constantly and had to be welded. Lock on balcony door was rusted out so that door also rattled and would fly open in rough seas. The spa was small but the services were very good. My husband and myself enjoyed their massages. Prime 7 served a nice meal and the staff was very attentive, we found this to be the case with all the restaurants and room service. All of the restaurants were very clean with good selections. Shore excursions were ample and well planned. We were very pleased with the Alaska Chefs Table in Ketchikan and would highly recommend it. As to value for money we feel that the problems we had with our suite outweighed the other items. This is supposed to be a luxury cruise and when that term does not apply to your suite then Regent has a large problem. Our next cruise will not be with Regent. Read Less
Sail Date May 2012
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