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18 Helpful Votes
Sail Date: May 2016
We decided to book this cruise rather late in the game as Regent kept sweetening the deal with OBC and business air. The itinerary was 21 days and took us from Dubai to Barcelona, including ports in Oman, Jordan, Egypt, Israel, Cyprus, ... Read More
We decided to book this cruise rather late in the game as Regent kept sweetening the deal with OBC and business air. The itinerary was 21 days and took us from Dubai to Barcelona, including ports in Oman, Jordan, Egypt, Israel, Cyprus, Greece, and Italy. I imagine that the unpredictability of the Middle East scared off many passengers but by the time we sailed, we had 680 hardy passengers on board. This was our 5th Regent cruise and, honestly, the best one to date. I frequently read negative CC reviews of Regent and I sometimes wonder if we are really sailing the same cruise line. I guess if you expect bowing and scraping and perfection, then this is not the cruise line for you! However, I doubt that any cruise line would meet those expectations. For the most part, our needs were met before they even crossed our minds. Cabin and cabin service was excellent. We had the most congenial team and whenever I would leave a note (most often for more champagne!), the requested item was there when we returned to our cabin. As described in most reviews, the cabins are spacious with a sleeping area, a lounge, a balcony, and a large bathroom and closet. The ship is going into dry dock later this year for a whole ship refurbishment. The cabins were in good shape but the décor could use refreshing, although it was nowhere near objectionable. Food was also very good, especially in Compass Rose and during the lunch BBQ’s. The chef offered daily specials that reflected the tastes of the region and they were universally excellent. He managed to source local fish and I chose these dishes for almost all my meals. In fact, during one Asian BBQ lunch, they had a huge vat of seafood Thai Green Curry – tiny clams, mussels, lobster, shrimp, fish…oh my, was that delicious. I went back for two servings and snagged the recipe from the sous-chef who was responsible for the dish. The entire staff was gracious with the Captain, General Manager, and Cruise Director frequently visible throughout the ship. The dining room staff was delightful and efficient and not only remembered our names but our preferences. The one negative in the 21 days we were on board was in the Signatures restaurant. I’m not sure if they were having a “moment” but the service was at a snail’s pace and quite disorganized. After 2+ hours and no dessert or waiter to serve it, we walked out. I think what made this cruise so special was that it was an “Artful Travelers” cruise. Artful Travelers is a program where PBS and NPR contributors travel with us and give lectures on their subjects. We had the privilege of sailing with the executive producer of a documentary series, a documentary filmmaker, a conservationist, and a lyricist. In addition to the lectures, meet & greets, and cocktail parties, you could also sign up to have dinner with these very smart and accomplished people who were also wonderful conversationalists. One final story to convince you just how special Regent makes its passengers feel. We had a long day in Israel traveling to Jerusalem. Most excursions, including ours, were 12+ hours. We arrived at the ship late, bedraggled, hot (Israel was having an unusual heat wave for that time of year) and bone tired. We were greeted with cold towels, a live band playing “We are Family”, and many of the staff forming two lines to greet us, clapping and cheering. We danced down the line, no longer tired at all, because we got a good dose of Regent love! Read Less
4 Helpful Votes
Sail Date: November 2015
Dubai to Cape Town via India, the Indian Ocean and East Coast of Africa. We visited some exotic places which are all intersting in their own way but not many you would want to return to. Seychelles stands out as somewhere to go if you like ... Read More
Dubai to Cape Town via India, the Indian Ocean and East Coast of Africa. We visited some exotic places which are all intersting in their own way but not many you would want to return to. Seychelles stands out as somewhere to go if you like sun and beaches to laze on but as a cruiser I don't think we will go back. The best bit about cruising is the onboard experience, which is made up of all the elements of staff, food, drink, entertainment, activities, ship amenities. Regent scores on staff in all departments. The extra mile they go to is exceptiona. One example is visiting a sister ship in harbour to get a case of my favourite wine that had run out and when that had gone going ashore to find a close replacement. No prompting from me. Also coming to my suite to deliver a bottle as soon as it was on board. Amazing. The cruise director Ray Solaire is a very interesting man of many talents and sets the scene for the entertainment staff amply supported by Jenna and the dancers, who run all the games and fun during the day. I thought the inclusive tours were fine and very well organised. The production shows are great and some of the guest artists are fine but two violinists was a little too much. This area could be improved but it must be difficult to get acts to fly half way around the world to visit ships for a few days. Loved Rays puppet shows and singing. I think some guests expect too much, just appreciate the effort they all put in and enjoy it. Food - It's not 6 star by any means. The Compass Rose is adequate generally and good on the odd evening. Service is fine but it does not disguise the quality of the dishes. To maintain their 6 star rating Regent need to addrss this arrea urgently. Prime 7 and Signatures make a great speciality addition but are not consistant and vary from superb to average. The Verandah breakfast buffet is repetative but fine for lunch and great for the evening when it turns into a French or Italian. Probably the best food on the ship. Shame it's not served in a more formal environment. In all you get a great family feeling on the ship, which is down to the efforts of the crew from the Captain down. Loved the crew show. Definately recommend it if the itinary is right for you. However it is expensive and if Regent address the food issues it wolud be the perfect cruise experience. Read Less
102 Helpful Votes
Sail Date: November 2015
From Dubai to Cape Town was our 4th cruise on Regent and our second on The Voyager with the last one being Asia in early 2014. What a difference a year and a half and a corporate take over makes. There is an entire level of service gone ... Read More
From Dubai to Cape Town was our 4th cruise on Regent and our second on The Voyager with the last one being Asia in early 2014. What a difference a year and a half and a corporate take over makes. There is an entire level of service gone from the restaurants i.e. runners or bus boys; so there is no one to clear and set the tables other than the wait staff who are now extremely over worked. Even the Maitre'Ds are pitching in to clear and set the tables even in the specialty restaurants which leaves diners waiting at the entrance ungreeted and unseated. The staff has not had the detailed Four Season's training that was previously done. There seems to be a orchestrated "slow down" on pouring of coffee and wine. The wine list quality has dropped some; but is acceptable. The pre dinner canapes at the start of the cruise consisted of chips and pretzels. After complaints, some canapes were added. Cocktails are still a good pour. We ate most of our meals in Compass Rose and specialty restaurants. The menu variety of CR was fine; the Signature and Prime 7 menu stayed pretty much the same. Prime 7 was disappointing as the steaks and prime rib were tough. The top deck buffet was more of a "feeding frenzy" which says more about the passengers than the ship or the crew. This was the rudest group of people we have ever cruised with. Norwegian Cruise Line must be marketing to a different client base. The day time on board activities are old and tired - Bingo, Bago, Bridge, Quilting, Trivia. Sounds like a nursing home. As for the Officers, there is very little done in public relations. There is minimal "meeting and greeting" expect for the cocktail party. Would be nice to see the GM and Captain "working the room" so to speak. I can't say enough about our cabin crew in 947 - Derlen and Edgar. They worked very hard and our cabin was in top shape. In fact, the entire crew is working extremely hard and are, in my opinion, over worked. The Jean Ann Ryan dancers and the Regent band were the best we've experienced on any cruise. We were disappointed enough in the cut backs on this cruise, that we did not book another one. We had previously booked a cruise in May on The Voyager and we'll see if improvements have been implemented. The overall conversation among returning cruisers is that things are not as good and detailed oriented as before and that the ship is short staffed. We hate to see Regent sink into mediocrity. Read Less
4 Helpful Votes
Sail Date: May 2015
This was our first Regent cruise, our preferred cruise lines being Silversea (for luxury cruising) and Swan Hellenic (for 'discovery' cruising). I am very lucky and have been cruising regularly since the 1970s and so know the ... Read More
This was our first Regent cruise, our preferred cruise lines being Silversea (for luxury cruising) and Swan Hellenic (for 'discovery' cruising). I am very lucky and have been cruising regularly since the 1970s and so know the industry pretty well. We made our own flight arrangements and flew to Dubai by daytime flight with British Airways and stayed at the very good (and very inexpensive) Meridien Hotel close to the airport. Passengers who took the inclusive flight arrangements from the UK flew, in the main, overnight with Virgin (and were not impressed!). Embarkation the following afternoon at the cruise terminal could not have been easier. It was extremely efficient. We had a standard balcony cabin which was excellent. Cabins (mainly all the same size) are roomy and have good quality fittings and furniture. The beds and bedding are superb, with very good pillows. Bathrooms are roomy and well-equipped with a separate (and efficient) shower. Our two stewards, Clive and Ichero, maintained the whole suite immaculately throughout the voyage, and deserve full marks for their tireless hard work. I was amazed to find out that they have 20 suites to service, twice a day. The industry norm used to be 16-17, which is plenty. The itinerary was excellent, with lots of sea days which we like. Ports of call were good and included Muscat and Salalah in Oman, Safaga, Aqaba and Haifa in the Middle East and then three ports in the Eastern Med. before we arrived at Barcelona. The weather was superb throughout, apart from a couple of windy days towards the end in the Western Med. Having been before to Egypt and Jordan, the highlight for me was the two days spent at Haifa which enabled me to go, firstly, to the Sea of Galilee and the Golan Heights and then the next day to Old Jerusalem. Both were long, full-day, excursions. On both days we had very good guides (always something of a 'lottery') and both excursions were very well organised and ran to time. Maybe I was just lucky, but I could not criticise the quality and execution of Regent's excursions process. So far, so good. So what didn't come up to expectations? Well, in a nutshell, food and service. This is where I found Regent wanting. There are two basic problems. The first is that the crew are overworked and, with the exception of our cabin stewards, this causes onboard service in bars, restaurants and other public rooms to be haphazard and inconsistent. The same crew member can be spotted on the pool deck at 9 o'clock in the morning arranging the sunbeds and at 9 o' clock in the evening dressed up in a maroon jacket and acting as a wine waiter. I saw little evidence of effective supervision by management. Many crew members appeared to be operating on 'automatic pilot' and were, I felt, demoralised. This, in turn, shows up in terms of service delivery, and is therefore noticed by the passengers. The second area where Regent falls way short of being a 5-star cruise line is the food offering. Breakfast and lunch buffets in the Veranda restaurant were adequate but unimaginative and offered much the same thing day after day. Lunch and dinner menus in the main (Compass Rose) Dining Room were uninspired and uninspiring. One of the main problems is, I suspect, that the ship caters largely for the American market and therefore there is a tendency towards offering too much (for European tastes) red meat, shellfish and salads, and not enough recipe dishes with good vegetable accompaniments. Soups were excellent, whereas first and main courses were, in the main, perfectly edible but dull and bland. Desserts were poor. The ship needs a new pastry chef. Most offerings (apart from a good creme brulee) were heavy and dull. I found it hard to believe that the Head Chef was French! The two speciality restaurants offered more interesting food but it was quite difficult to secure reservations over and above the 'one visit per cruise'. Cooking and menus here seemed rather more interesting. In Prime 7 (the steak restaurant) we were happy to have chosen main courses of lamb and Dover sole when our table companions (from New York) were served with two of the largest steaks I have ever seen. Even they were daunted by them and left more than half on their plates. Such a waste. The other speciality restaurant, Signatures, has a French theme and was good, if a little lacking in atmosphere. The latter is accentuated by the rigid adherence to staggered arrival times in both speciality restaurants which means that they always appear to be half-empty. At night the Veranda turns into an Italian restaurant with self-service of first course and dessert and waiter service of main courses. This was quite good, but the unchanging menu meant that three visits in the course of a three week cruise was enough. The wines available at lunch and dinner were perfectly acceptable 'mid-range' offerings. I use the word 'available' rather than 'offered' because at each meal there is one white and one red wine suggested for that meal. Most passengers will accept whatever is being poured, whereas it is perfectly acceptable to ask for an alternative if that is your preference. Generally, I had no issues over wine apart from one evening being offered a wine which was 'corked'. This was not a problem as the bottle was swiftly changed and the replacement wine was perfectly fresh. However the problem re-surfaced later in the meal when my glass was topped up from the bad bottle, which meant starting all over again! This was inexcusable as the bad wine should immediately have been disposed of. The other problem was (on two occasions, and in separate bars) sparkling wine being passed off as champagne. Again this was put right without fuss, but it ought not to happen. Should I also mention that coffee at breakfast and after meals was generally foul so we usually skipped it, apart from breakfast when we ordered cappucinos from the coffee machine? As to the rest of the features of the cruise, I cannot report meaningfully on the on-board entertainment as we saw little of it, but other passengers reported it as being very good. Certainly the ship has one of the nicest theatres I have seen and the entertainment programme was very full and varied. The other passengers represented a good cross section of nationalities and the overall atmosphere on board was excellent, helped by the lovely weather and calm seas. Much of our day was focussed around the pool on sea days, watching the passing sea. The nicest view in the world. Will I cruise again with Regent? It is hard to say. If the itinerary is right, then maybe yes. But I will do so in the full knowledge that this is a 4-star cruise line, unlike Silversea which offers a consistently better 5-star experience on its equivalent longer sailings. No cruise line is perfect, but Regent does need a shake-up to sort out the food and service issues. I would start with the American management who presumably dictate the food offering and then I would concentrate on revitalising the on-board management. Thereafter I would work down the staff pyramid and re-train and re-enthuse the crew about service delivery. However, while I may have done this sort of thing during my working life, I am not about to give up my retirement to start all over again. Someone else will have to do it! As the title to this review says, it is the story of "The Curate's Egg". Read Less
4 Helpful Votes
Sail Date: May 2015
This was our first cruise and, having undertaken extensive research, booked RSS with the USP of Holy Land tours included. We travelled business class from LHR on Virgin, which was the worse business cabin we have ever experienced. Dubai ... Read More
This was our first cruise and, having undertaken extensive research, booked RSS with the USP of Holy Land tours included. We travelled business class from LHR on Virgin, which was the worse business cabin we have ever experienced. Dubai hotel, JW Marriott Marquis, was excellent. Embarkation was very well managed and lunch on the pool deck was a wonderful start to our trip. Our Butler Suite, thank you Joshua, was spotlessly clean, fantastic walk in closet with all the space you could wish for, champagne on ice to welcome us, mini-bar stocked with our personal choices, and nightly canapés delivered shortly after we had unpacked. Our Stewardess, Recel, and Steward, Michael, looked after us so well - it was almost magic, our suite was always serviced, twice a day, and we were never inconvenienced. The balcony had a lounger, two reclining chairs and a table. As we were in a stern suite we invariably enjoyed sunshine most of the day and enjoyed really good views of the ports. We were very close to the launderette, but not close enough to hear the noise generated by the very efficient machines. Food: pool lunches were varied and tasty; Compass Rose - good solid product; Prime 7 - steaks and sea food to die for; Signatures - highest quality food, presentation and service. Sette Mari - good quality but menu repetitive. La Veranda - breakfast was the weak point but still not bad. Drinks free flowing and good quality. Tours: all very well organised with friendly, military precision. Tour guides all well informed professionals with one exception in Cyprus, who was shockingly awful! Trips in Israel were really good and the highlight of the trip for us. Comfort: bed very comfy with good linen. Bathroom well supplied with top end toiletries and towels. Plenty of bathroom storage space. Very convenient all together. Well serviced by Recel and Michael, great ambassadors for RSS! Safety: this is taken very seriously from the lifeboat drill on day 1, the piracy drill because of our sailing itinerary, and the regular crew drills and updated safety information for passengers. Entertainment and Enrichment: all looked high end but we were not interested in participating. Good variety if this is for you. Overall organisation, especially disembarkation day when Voyager arrived 2.25 hours late due to a Force 9 gale. Staff quickly changed flights and re-scheduled D-bark times to accommodate revised arrangements so smoothly, very well done with no problems. We stayed on in Barcelona, making a great finale to our trip and using RSS business class return flights with BA. Special mention for Ray Solaire, Cruise Director, a real character, Daniel Green the Captain, and Roxana from Signatures who was the most delightful and helpful member of the crew, and that is high praise as all the crew were truly outstanding. We are looking to re-book with RSS before too long. Read Less
1 Helpful Vote
Sail Date: November 2014
Our fourth Regent Cruise, third with Voyager. We have also cruised with Oceania (3). My first cruise review. If you haven't been with Regent before and are thinking about it - DO IT! Most reviews are fair, accurate and most ... Read More
Our fourth Regent Cruise, third with Voyager. We have also cruised with Oceania (3). My first cruise review. If you haven't been with Regent before and are thinking about it - DO IT! Most reviews are fair, accurate and most complimentary; but I have read some astonishingly poor reviews and wonder what some people expect and where they will go next so do have a pinch or two of salt when doing your research. Regent is luxury in all areas. I won't repeat the advertising you can see, rather give some humble opinions. Check in was quick and efficient, you are offered a glass of champagne which is a nice touch, but some will feel a small glass of bubbly is a waste of time. If boarding at lunch time, which is served until about 4pm that is a good place to start while you luggage is placed in your suite. We always enjoy that first Veranda buffet of the trip with a glass or two of good wine. Suite: The suite was soon available with a bottle of champagne on ice to help with the stress of unpacking and trying to get the odd clothes hanging space in the dressing room from the wife! As always everything was pristine in set up and cleanliness. The suite staff, when you see them, are cheerful and always on the go. They always kept the highest standards in the suite, tidying twice per day at our convenience. You have a fridge which is maintained with your choice of drinks, and water is freely available. Restaurants: All are good and offer a very wide variety. I am fussy for hot plates and was never disappointed. Staff will always try to cater for individual wishes if they can, e.g. portion sizes. For us the choice of included wines is impressive - Sancerre, Pouilly Fume, Macon Lugny, Italian Pinot Gritio, Cotes de Rhone, and good clarets come alongside the new world choices. They recommend wines with dinner, but you won't offend by asking for what you like. Again the waiters are great everywhere, working hard with a polite and happy demeanour. We enjoyed the special pool deck lunches (e.g. Indian and seafood). Bars: Just imagine walking into a top rate bar/pub to be served with exactly what you want from quick, efficient staff. The barmen are worth watching for cocktail making skills alone. We also like with good quality canapés served early evening ('cos it could be minutes since you last ate!!). Pool area: Again great staff who keep loungers, drinks and towels in good supply, but there can be problems with the usual "lounger reservers" who plonk stuff down the go off for hours when others want to sit in the sun (or more importantly the shade). Do complain to managers and they will act. The problem arises as there are too few loungers if many guests want to use the pool area. Entertainment: A variety of bands, singers, dancers, comedians, musicians, lecturers, cards, casino games, quizzes, deck games, and a library. You guessed it.... you can't do it all, and sad if you can't find something you like. Spa: Not used, but looked expensive to us poor folk! Gym: Not used but walking around the top deck (7 laps = 1 mile) is good fun either in port or at sea. Captain and crew: Captain Daniel was a pleasure through out and a worthy pool volleyball "mate" when he could get way from driving. His senior managers are most approachable to hear good or bad things, I think they really do want to know and have seen them act when necessary. All other crew are hard working and enhanced our lovely cruise experience. Itinerary: Dubai - to Cape Town through the beautiful Indian ocean, and in November/December. Yes it is a dream come true. Wealthy UAE states, chaotic India, Maldives and Seychelles, African wildlife and finish in the best city in the World. Sea days made a restful break from sightseeing. With Regent you can book trips included in the price which is helpful and reassuring. They gave a good variety so choose carefully. The standard of guide and transport did vary of course. Again destinations are down to your taste. We enjoyed: sand dune safaris in Abu Dhabi and Fujairah, dolphin cruise and Omani coast, the mayhem of Mumbai, beautiful Seychelles beaches, forest and monkeys of Zanzibar, lemurs of Madagascar, the hippos and crocs at St Lucia near Francis Bay, Durban safari at Tala and all of Cape Town. We did not care for Goa/Mangalore/Cochin despite loving India from previous holidays. The Maldives visit was very poorly managed. We have been to these beautiful islands many times. This did not do them justice. We arrived at 3pm (it gets dark at 6pm) and parked near Male (the scuffy and boring capital + no alcohol allowed). We left the following morning so no chance to do anything then. Regent could have arrived early morning giving a full day to for example: sea plane sightseeing, diving, snorkelling on beautiful reefs, visiting truly deserted coral islands, visiting truly five star resort islands. Smoking: As a non smoker It was good to see smoking areas so that people did not smoke in risky places. To be fair the smoking areas appear the most sociable with laughter often heard from the groups there. On occasions the smoking areas were too confined for the numbers. The cigar lounge also smelt too smoky from outside, better air con would help. Children: There were only two, very well behaved children who caused no issues to us. We do not want to be near noisy children and fear the worst now that "reduced" child prices have started to appear in brochures on some cruises. If you are like us do your research to avoid the pleasures of sharing the pool with other people's noisy little darlings. Will we go Regent again - Definitely Read Less
Sail Date: March 2012
Regent Voyager is a lovely ship, brilliant captain, smiling and ever helpful staff, very clean, pleasant artworks (in the main), great library, and a stunning itinerary that included Oman, Petra, the pyramids, Jerusalem, Dead Sea and ... Read More
Regent Voyager is a lovely ship, brilliant captain, smiling and ever helpful staff, very clean, pleasant artworks (in the main), great library, and a stunning itinerary that included Oman, Petra, the pyramids, Jerusalem, Dead Sea and Masada. Our cabin was perfectly maintained by our stewardess. And it was all inclusive - no chits to sign. Who could ask for more? Call me Oliver Twist, but I can. The ship was let down a little by food in the main dining room. It was similar in quality to RCL and far below Seabourn, and Azamara. It wasn't bad, but it wasn't as good as I had been expecting. The specialist restaurants were a little better, but not much. It could be that my judgement of the latter is a little jaundiced because we booked a table for two but were put on one with six (very nice) people. However the biggest disappointment was the La Veranda buffet. It isn't fit for purpose. Now my cruising experience is limited to half a dozen different lines but they all, without exception, have had what is perhaps best described as a U shaped buffet. You can walk in one side and if seating is scarce continue round to the other side to check the situation. Not with La Veranda because it splits along the stern part - a Berlin Wall of serving stations. So you have two identical mirror-image buffets. And identical includes the food offered - it's the same on each side. Ridiculous. This can lead to the silly situation where the bacon or whatever on one side has gone and you can see some on the other side, but can't reach it. So you have to call a server for assistance. This also limits choice: with a flow-through layout other ships can offer twice the number of items. Senior staff were good but some junior waiters were not fully trained, especially when it came to wine. I asked for a Cote du Rhone and received something completely different. Oh yes, it said "Cote" on the bottle but not one that was within a hundred miles of the River Rhone. However on the whole there was a good choice of included wine throughout the ship (if you knew what to ask for). Did buy three "premium" wines but left two and returned one. Not actually bad, but dead. Maybe wine doesn't keep well on a ship. In the evening La Veranda becomes a themed (Indian, Chinese, Mexican whatever) eatery that is part waiter service and part buffet. We tried it once and it was ok. However turning it into a quasi bistro means that there is nowhere on Voyager to enjoy basic - collapse in a heap back from a long tour, can't be bothered to change - help-yourself simple food. Despite the failings of La Veranda this is a good ship and I would sail on her again without hesitation. In fact Voyager has pushed Seabourn Odyssey down to third place in my list of favourite ships. The food on Odyssey is way better but Voyager just edged it with its free excursions. And they were excellent. My top ship? Azamara Journey. Read Less
Sail Date: March 2012
This was our second Regent cruise, and the first on Voyager. We selected a standard balcony suite on deck seven. No need for a butler on Regent, as the housekeeping and room service staff take care of everything, except perhaps that ... Read More
This was our second Regent cruise, and the first on Voyager. We selected a standard balcony suite on deck seven. No need for a butler on Regent, as the housekeeping and room service staff take care of everything, except perhaps that extra night in the speciality restaurant, that you want, but don't want to do it for yourself. The cruise from start to finish was well done. We arrived a day early and were picked up at the Dubai airport, and taken to the pre-cruise hotel, which was the very nice Intercontinental Festival Island. A nice city tour was provided, and the next day we boarded the ship. At the end, we stayed over in Athens for a day due to flight capacity issues, and it was a nice bonus. Regent took care of us the whole time, and then delivered us to the Athens airport for the trip home. This cruise line is all inclusive start to finish, and there is always someone from Regent there. We visited 10 ports in 17 days, and some of the excursions lasted up to 13 hours. Excursions ranged from good to excellent, and there were additional charges for some of the really long ones. In some of the ports we visited there wasn't much to see, so excursions were just narrated drive throughs that took only four hours. If it was there to be seen, you saw it. This was particularly true of Muscat, Oman. I would have rather that we drove around in circles at sea, but after all it was the capital of Oman. Food was uniformly good regardless of venue. Compass Rose, the main dining room was as good as either of the speciality restaurants, with an excellent, and varied selection of dishes. Safety of the passengers, was clearly a high priority, as we would be spending time in pirate seas. The crew drilled every two to three days on all aspects of vessel, and passenger safety, and we had a group of about six special security staff, who I think were South African, who were quitely going about their business. A last word about the suite that we really liked was that it had both a shower, and a separate bath, a feature which her sister Mariner does not have. Read Less
4 Helpful Votes
Sail Date: April 2009
As a frequent traveler on REGENT we still do not comprehend what has happened... everything has changed, what was great before.. now is mediocre. Read my notes and just to be clear... you are warned. After traveling for 23 hours from our ... Read More
As a frequent traveler on REGENT we still do not comprehend what has happened... everything has changed, what was great before.. now is mediocre. Read my notes and just to be clear... you are warned. After traveling for 23 hours from our home to Dubai and finally boarding the beautiful Regent Voyager- my wife and I were greeted with this: "Have you heard the news? We have been contacting all the passengers ahead of time (nobody contacted us, on the contrary, I e-mailed and called them several times with some questions, and nobody ever answered back my e-mails or calls), we have a LITTLE problem. The Ship is BROKEN it's one of the Pods and we are giving you 3 choices: (1) getting off and flying back home at their expense; (2) going on the Regent Mariner leaving 7 or 8 days after on a completely different route or (3) staying on with the unfortunate difference of not going to many of the ports scheduled in exchange of receiving 50% refund. Note: They promised to fly us back home at the end of the trip the same way we had planned, ie. Business Class- but we had to show them proof- needless to say, after presenting the Business receipts and anxiously waiting for 6-7 days for our return flight information, they booked us on Coach- When I called to inquiry the answer was: SO SORRY- BUT I AM NOT A TRAVEL AGENT! ugh! After complaining and waiting 4 more days in limbo, we finally received the e-ticket information on Business- that is how I planned originally. Since we had planned this cruise for 6 months- we decided to stay on board. Our first Cabin 1058- located in the aft section of the ship was unacceptable with loud motor vibrations. After 2 days, we changed rooms to 1025 and then we were fine. We still do not understand what has happened to the food quality of this ship. Nothing like it used to be. One day, we ordered crudities from room service- the blue cheese dip was spoiled. Crackers from another cheese tray were rancid. On two occasions we ordered pizza both from the room service and at the Veranda- and it was horrible. It was so bad in fact- that I called the Chef and asked him how he could serve such a dried out, tasteless pizza with artificial non tasting cheese? His answer, " We have a problem in the kitchen with the oven". Then I said to my wife that explains the reason why most of the breads in the buffet were raw on the inside. If for example you order a Tuna Fish sandwich without celery- you can be sure it WILL have celery. If you order a turkey sandwich- the turkey is pressed- never fresh- that takes me to the most important complaint of all. THE FISH- my wife and I eat fish regularly, from all the meals- we had only two decent fish plates. All the fish were from frozen. Served luke warm, over cooked and tough without any seasoning. Just disgusting. The menus at Compass Rose read beautifully, but then you do not get what was described. A vegetable appetizer might have a miniscule slice of asparagus as THE vegetable, then other ingredients like chopped egg that are not mentioned in the menu. Tuna flakes means "canned" tuna. The Matzo Ball Chicken soup can be a beef consomme with a "raw in the middle" tiny matzo ball the size of an eye ball. Desserts- mostly tasteless gelatinous concoctions made with poor quality ingredients and over ripe fruit. The two more "gourmet" restaurants Prime 7 and Signatures- we also not good. Not even worth mentioning- but you can see several tables returning their dishes for others. What bothered me most about these two restaurants- they require reservations- I tried making reservations several times and was told that they were completely booked- I passed by them several times on different evenings around 8 p.m. and there were always empty tables- which does not surprise me since we only had approximately 300 passenger on the entire ship; so why were no reservations available? The attitude the two receptionist on deck 5 have towards us passengers also merits mention. The look of "Why are you bothering me with stupid questions?" is all I have left to say. The SPA- overpriced Manicures & Pedicures, tiny Sauna & Steam Rooms that fit no more than 2 tight at a time and very little staff- All of the above and more have convinced us that we will NEVER EVER travel on Regent again- I do not pay my good earned money to get Surprises! Read Less
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